understanding full service mailer quality reports mailer scorecard full … · customer...

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Understanding Full Service Mailer Quality Reports

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Agenda

• Full-Service Mail Quality Reports• Accessing the Mailer Scorecard• Electronic Verifications Tab• Full-Service Assessable Metrics

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Full-Service Mail Quality ReportingMailer Scorecard

• Consists of a Summary view and three (3) main reports– Mail Quality Error Type Report– Mail Quality Job Error Type Report– Mail Quality Detailed Error Report

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Accessing the Mailer Scorecard

® Mailer Scorecard

• Mailer Profile• Electronic Verification• eInduction• Seamless• SPM Exclusions

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Mai

ling

In

itia

tive

sD

ata Driven

Enterp

rise

Capture Data

Aggregated Over a

Calendar Month

Process Data

Mailer Scorecard

Mail Entry Programs

® Mailer Profile Tab

® Electronic Verification Tab

1.Volume Information2.Full-Service Verifications3.Move Update Validation4.Entry Point Validations5.eDoc Nesting Sortation Validations


Volume Information View


Error Threshold 2%

Full-Service Verifications

® MID Error Metric

Verifies a valid MID was provided in the electronic documentation (eDoc).

Entry of an Invalid MID in the eDoc


Error Threshold 2%


® Service Type Identifier (STID) Error Metric

Verifies the following:1. A valid 3 digit STID was provided within each IMB in the

eDoc 2. The STID provided matches the mail class identified in the

eDoc3. The STID provided matches the service level provided in

eDoc of either Basic or Full-Service

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Error Threshold 5%

Electronic Verification Tab


® By/For Error Metric

Verifies a mail preparer and mail owner were properly identified in the eDoc.

A mail preparer or mail owner are identified by MID Customer Registration ID (CRID) Permit/Pub # (Mail Owner Only)

By/For is required when A mailing contains 5,000 or more pieces for a single

mail owner

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3 Reasons for By/For Errors:

By/For Invalid Error - When the mail owner or mail preparer MID, CRID, Permit or Publication number was not a valid number.

By/For Matching Error - Mail Owner and Mail Preparer are the same business entity.

Mail Owner identified is a Mail Service Provider (MSP) – When a MSP submits eDoc to the USPS through another MSP or when the mail owner presents mail through a MSP but also prepares and submits their own eDoc to the USPS.

By/For Error Metric

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Error Threshold 2%



® Barcode Uniqueness Error Metric

Verifies the IMcb, IMtb and IMB in the eDoc remained unique for 45 days from the postage Statement mailing date

This includes: Within the same job and CRID Across all jobs and CRIDS Across jobs within the same CRID

Container

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Error Threshold 5%



® Entry Facility Error Metric

Verifies the eDoc Locale Key or Postal Code of Full-Service Containers and Handling Units listed in the eDoc are valid

Validated against:• Mail Direction File (MDF)• Facilities Database (FDB)

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Error Threshold 5%



® Unlinked Copal Error Metric

Verifies an updated eDoc was submitted by a consolidator for trays/sacks marked for Co-Palletization in the eDoc by an origin sight

A consolidator must submit an updated eDoc within 14 days of the origin eDoc submission.

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Located at Ribbs.usps.gov

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Resources

• Mail Entry Roadmap• Guide to Mailer Scorecard• Threshold Guide• Assessable Metrics by Program• Guide to Postage Assessment

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Questions

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Move Update standard is used to reduce the number of mailpieces forwarded or returned by regularly matching mailer’s address with COA

The process used today to measure Move Update- MERLIN is still being used and additional postage due to a failure would be paid at the individual mailing level

Under the census approach, Move Update errors are reported for the eDoc submitter CRID over a calendar month

The Move Update census method is pending approval by the appropriate management and regulatory departments

MPE scans address info & compares against NCOA records

Mailpieces go through MPE

Error is identified if COA create date or effective date is between

95 days and 18 months of postage finalization

The Move Update verification will shift from a sampling approach to a census approach across all mailings

Move Update

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Click “Drill”Right-click on the eDoc Submitter name or CRID

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Click “View Error Details by Error Type”

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AUGUST 2015

Click ‘Run Report’5

Choose “Full-Service Electronic Errors”

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Click on Error Type or Error Code6

Takes you to the “Error Details by

Error Type” report

Full-Service Detailed Error Drilldowns

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Mailing Company AXXXXXXX

Mailing Company A Mailing Company B


Error Type: By/For ErrorsDefinition: When a mailing with greater than 5000 pieces for a single Mail Owner doesn’t represent the Mail Owner and/or Mail Preparer properly in the eDoc


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Error Type: Barcode Uniqueness (Container, HU, Piece) ErrorsDefinition: When an IMcb, IMtb, or IMb is not unique across all mailings from all mailers over the previous 45 days from the Postage Statement Mailing Date that was provided in eDoc


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IMcb was included in eDoc but the eDoc was never finalized

No eDoc with the IMcb AND Continuous Mailer ID (MID) in IMcb is registered for eInduction

Same IMcb was scanned on different appointments

Container was entered at the wrong facility per the MDF. Checks the overall container destination zip and entry facility type

Container includes mail that claims an entry discount that’s invalid at the entry location

Container includes mail that claims the wrong zone price

Payment

Undocumented

Duplicate

Misshipped

Entry Point Discount

Zone

eInduction Error Types

eInduction

eInduction Errors August 2015Verification Threshold Error %Payment 0.00% 0.10%Undocumented 0.00% 0.19%Duplicate 0.17% 0.06%Misshipped 1.05% 0.86%Entry Point Discount 1.88% 0.18%Zone 0.10% 0.39%

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Preparing for Postage Assessment

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Results of these verifications are

aggregated over a calendar month

Monitor & InvestigateMailer Scorecard to Address Problem

Areas

Postage Assessment Report displays total

number of invoiceable errors only

Postage Assessment

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