under contract: best practices in paperless treasury · under contract: best practices in paperless...

UNDER CONTRACT: BEST PRACTICES IN PAPERLESS TREASURYVenissa WhitmoreBusiness Project Manager, Image & Document Service, SunTrustMarc FabreGVP - Head of Support Services for Treasury Operations, SunTrustAmr MaudStrategic Success Manager, eSignLive

© 2016 EastPay. All Rights Reserved

Information Interchange 2016 – Hit it Out of the Park with Payments!

Disclaimer This presentation and applicable materials are intended

for general education purposes and nothing in this presentation should be considered to be legal, accounting or tax advice

You should contact your own attorney, accountant or tax professional with any specific questions you might have related to this presentation that are of a legal, accounting or tax nature

Image source: Thinkstock

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Introductions Amr Maud

• Strategic Success Manager, eSignLive

Venissa Whitmore• Business Project Manager, Image & Document Service, SunTrust

Marc Fabre• GVP - Head of Support Services for Treasury Operations,

SunTrust



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The Value of eSignatures

• Reduce document handling

costs - faxing, scanning,

imaging, courier, manual QA;

storage and retrieval

• Offload paperwork from

service reps; reduce reliance on

knowledge workers

Operation efficiencies & reduce costs

Lower risk with error-free transactions

• Complete transaction in

one session – branch, call

center or online

• Client never has to return

paperwork due to missing

signatures or data

• Reduce drop-off that occurs

due to process delays

Better customer experience

• Eliminate errors and any

missing data or signatures

through enforced business rules

• Reduces risk to bank on non-

compliant loan documentation

• Capture detailed audit trails

demonstrating regulatory and

compliance requirements

• Digital banking • Mobile banking• Branch modernization• Customer Experience

Core Upgrade: Loan or Mortgage Origination System Account Opening Platform

Infrastructure Upgrade: CCM or Document Generation ECM or Document Storage BPM or Business Process Improvement

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Strategic Banking Initiatives including eSignaturesE-Signature Adoption Trends

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Retail & Corporate Banking

Retail Banking Corporate Banking

BUSINESSPROCESS DIVISION CHANNEL DRIVER

ACCOUNT OPENINGS

• Deposits

• Wealth Mgt.

• Private

Banking

• Credit Cards

Remote (online, call,advisor)

New markets, customer experience

LENDING

• Consumer

• Small Business

• Mortgage

• Auto Finance

In-branch and remote

Profit

BUSINESSPROCESS DIVISION CHANNEL DRIVER

ACCOUNT

OPENINGS

MASTER

AGREEMENTS

CONSUMER

DOCUMENTS

(ACH, WIRE

TRANSFERS)

• Treasury

Mgt.

Remote (online, call,advisor)

New customer acquisition

SUNTRUST CASE STUDY

Digital Operations

Wholesale Lines of

Business

RetailTreasury

& Payment Solutions



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DRIVERS



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PROJECT MANAGEMENT



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SOLUTION OVERVIEW



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RESULTS AND LESSONS LEARNED



E-SIGNATURE BEST PRACTICES

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• Email• Link from

Portal

• On-screen• On-paper

• Ancillary docs (e.g. drivers license)

• Mandatory & Optional

• Username/password• Email invite• SMS Text• Challenge-Response• 3rd Party ID Provider

• Text box• Checkbox• Mandatory &

Optional

• Click-to-Sign• Click-to-Initial• Signature

Capture• UYOD

• Secure download

• Email attachment

Automate and enforce business rules throughout

Access Authenticate Present Doc Insertion SignData Capture Deliver

Data CaptureDocument Template

Downstream Processing

Archive

Call Center

Account Team

Web Self-Service

Retail Branch

Mobile

E-Signature Workflow Flexibility



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E-Signed Record Security

OPEN STANDARD PDF:Content, date, time-stamp and signature permanently embedded in documents

Static Audit Trail

• Digital signatures applied at each signature

• Vendor Independent record format

• Verify e-signed records without returning to

eSignLive

• Embedded audit trail ensures document portability

1 million legal disputes deflected



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Active audit trails

Reliably reproduce and prove what took place



Fully Branded e-Sign Transaction

• White-labeled signing experience reinforces your brand

• Email notifications come from your domain (not ours)

• Advanced workflow customization

Reinforces trust in the transaction & helps achieve high adoption rates

DEMONSTRATION



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Questions



Continuing Education Credits AAP Continuing Education Credits Session title: _______________ The session is worth __ AAP CE (continuing education)

credits Topic area: General Payment Overview, Marketing &

Products, Risk Management, Rules & Regulations, Operational Process/Flow, Technical Standards/Formats, Comparative Payment Systems

Date conducted: ______________ Conducted by: EastPay

• Some of our sessions may also be eligible for other industry certification renewal credits

• Check with your certifying organization for eligibility requirements

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Education [email protected]

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