uksg conference 2016 breakout session - the raw and the cooked – hard and soft metrics in an irish...
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![Page 1: UKSG Conference 2016 Breakout Session - The Raw and the Cooked – hard and soft metrics in an Irish academic library, Hugh Murphy](https://reader036.vdocuments.mx/reader036/viewer/2022070516/5872ec751a28abfa548b74f1/html5/thumbnails/1.jpg)
The Raw and the CookedHard and soft metrics in an Irish
Academic Library
![Page 2: UKSG Conference 2016 Breakout Session - The Raw and the Cooked – hard and soft metrics in an Irish academic library, Hugh Murphy](https://reader036.vdocuments.mx/reader036/viewer/2022070516/5872ec751a28abfa548b74f1/html5/thumbnails/2.jpg)
Why weren’t we doing more of this?Historically wary?
Every university is different
Scepticism – everyone is cooking the books
Maynooth University Library
![Page 3: UKSG Conference 2016 Breakout Session - The Raw and the Cooked – hard and soft metrics in an Irish academic library, Hugh Murphy](https://reader036.vdocuments.mx/reader036/viewer/2022070516/5872ec751a28abfa548b74f1/html5/thumbnails/3.jpg)
Why did we change?
Maynooth University Library
Need to benchmark
‘evidence informed’ is not ‘evidence based’
Metrics are a lingua franca
New building – we had good stories to tell
Know-all – powerful first step
![Page 4: UKSG Conference 2016 Breakout Session - The Raw and the Cooked – hard and soft metrics in an Irish academic library, Hugh Murphy](https://reader036.vdocuments.mx/reader036/viewer/2022070516/5872ec751a28abfa548b74f1/html5/thumbnails/4.jpg)
What are we learning?
Maynooth University Library
![Page 5: UKSG Conference 2016 Breakout Session - The Raw and the Cooked – hard and soft metrics in an Irish academic library, Hugh Murphy](https://reader036.vdocuments.mx/reader036/viewer/2022070516/5872ec751a28abfa548b74f1/html5/thumbnails/5.jpg)
E-resources: born for metrics?Easy to ascertain?
Varied usage – why
‘Cooked’ data
Downloads are going up - why?
Basically…why?
Maynooth University Library
![Page 6: UKSG Conference 2016 Breakout Session - The Raw and the Cooked – hard and soft metrics in an Irish academic library, Hugh Murphy](https://reader036.vdocuments.mx/reader036/viewer/2022070516/5872ec751a28abfa548b74f1/html5/thumbnails/6.jpg)
….or not
Maynooth University Library
2010-11 2011-12 2012-13 2013-14 2014-150
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
Number of Online Periodicals
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Service and collection patterns emerge
Maynooth University Library
2010-11 2011-12 2012-13 2013-14 2014-150
100
200
300
400
500
600
700
800
Inter Library Loans
Items Requested on Inter-Library LoanItems Lent To Other Libraries
Items borrowed goes down
Items lent goes up – why?
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Confirm the good stories
Maynooth University Library
2010-11 2011-12 2012-13 2013-140
200
400
600
800
1000
1200
1400
1600
Study and work spaces
Library study spaces Library PC Workstations
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…in the most advantageous context
Maynooth University Library
2010-11 2011-12 2012-13 2013-140
50
100
150
200
250
300
Library PC Workstations
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Highlight anomalies
Maynooth University Library
2010-11 2011-12 2012-13 2013-14 2014-150
50,000
100,000
150,000
200,000
250,000
Borrowing v shelving
Self Service Transactions Items Borrowed Items Reshelved
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Show impact and consequence
Maynooth University Library
2010-11 2011-12 2012-13 2013-14 2014-150
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
Training
Numbers Participating in LIST Sessions Numbers Participating in Other TrainingSubject Librarian Queries Research Support Librarian Queries
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What if the data is wrong?
Maynooth University Library
2014-15 2013-14 2012-13 2011-12 2010-110
100
200
300
400
500
600
€0
€50,000
€100,000
€150,000
€200,000
€250,000
Chart Title
Print Periodicals Purchased Print periodical expenditure
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Social media
How much is this really
telling?
Maynooth University Library
2012-13 2013-14 2014-150
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
Social media
Facebook Followers Twitter Followers
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Challenges of evidence
Data can be rigged and cooked
Inaccurate
Resistance to ‘managerialism’
What if it tells the wrong story?
Maynooth University Library
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What we’ve learnedLarge cultural shift
Extra Different approach to work
Instinct still so important
Maynooth University Library
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Thank you!Thoughts?
Maynooth University Library