uits overview presentation (2004)
DESCRIPTION
TRANSCRIPT
![Page 1: UITS Overview Presentation (2004)](https://reader038.vdocuments.mx/reader038/viewer/2022103111/54c1bba24a7959797f8b456d/html5/thumbnails/1.jpg)
University Information Technology Services (UITS)
United Arab Emirates University
DRAFT Saturday, 19 November 2004
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Establishing UITS (2004)University Information Technology Services
• January - March – IT Infrastructure Workgroup Studies Current
Infrastructure, Recommends Formation of University-Wide Enterprise Services Division
• April– Chief Information Officer Hired
• May – November– IT Planning Workgroup Studies Establishment of UITS
• December– University Information Technology Services Launch
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UITS & The New UAEU Organization
• Chief Information Officer (CIO) Reports to University’s Chief Operations Officer (Provost)
• UITS Structure: Three Central IT Groups Which Provide Enterprise-Level Services to Entire University Community
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Chief Information Officer’s Vision
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Focus on Our Customers
• # Students
• # Faculty
• # Administrative Staff
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IT Strengths
• UAEU as Regional Internet Pioneer
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Major Milestones:
May 1995UAEU launched Internet with Line Speed of 64
Kbps to USAApr 1998
UAEU switched to Line Speed of 2 Mbps to ETISALATMar 2001
Internet Access Speed upgraded to 4 MbpsOct 2001
Internet Access Speed upgraded to 8 MbpsMay 2002
Internet Access Speed upgraded to 10 MbpsSep 2002
Internet Access Speed upgraded to 20 MbpsSep 2004
Internet Access Speed upgraded to 34 Mbps
UAEU - Regional Internet Pioneer
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0
10
20
30
40
50
SpeedMbps1
99
5
19
98
20
01
20
01
20
02
20
02
20
04
20
06
Growth of Internet at UAEU
May
1995
Apr
1998
Mar
2001
Oct
2001
May
2002
Sep
2002
Sep
2004
Sep
2006
Speed
Mbps64
Kbps2 4 8 10 20 34 45
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Our Challenges
• Highlights of Findings From IT Infrastructure Workgroup
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Meeting the Challenges
• UITS to Concentrate on Service Offerings that Meet the Needs of All Customers in a Robust, Scaleable, Extensible and Cost-Effective Manner.
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Meeting the Challenges: The Role of Unit IT Coordinators
• Keeping UITS Focused on Customer Needs
• Offices With New IT Coordinators:
• Associate Provost for Academic Affairs
• Office of the Secretary General
• Office of the Assistant Provost for Student Affairs
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Meeting the Challenges: IT Functional Area Consolidation
• Consolidated IT Services Based on Common Functions
• Introducing the UITS Directors – Hebatallah Mohamed Ebeid, Director,
Customer Support Center (CSC)– Vacant, Director, Enterprise Applications and
Integration (EAI)– Muhammad Javeed, Director, Infrastructure &
Core Technologies (ICT)
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Customer Support Center
CSC Group
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Introducing the CSC Group
• Hebatallah Mohamed Ebeid, Director, Customer Service Center (CSC)
• Section Heads– Hanaa Abdel Hamid Youssef, University IT
Service Desk – Ahmad Elhaddad, Training and
Communication Planning
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Central IT Service Desk
Provided by the CSC Group
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Central IT Service Desk
• Role of Central IT Support• Role of College-Level Staff
– Student, Faculty and Staff Support– Support in Computer Labs– Support for Laptop
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IT Training and Publications
Provided by the CSC Group
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Meeting Our Customers’ Needs• Provide educational opportunities in support of
enterprise systems managed by University IT Services
• Assist the application team in providing well-written bi-lingual user manuals for their applications
• Manage training needs, workshops and seminars for IT professional development
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Ongoing Activities 2004/5
• Establishing a communication pipeline infrastructure
• Developing quality workshops
• Providing Documentation and Training Materials
• Publishing Training Catalog
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End User Software Training 2004/5
• Office Productivity Software
• E-mail & Calendaring
• Desktop Operating System and LAN
• University Web Services
• Banner Student Information System
• AIMS Custom Business System
• Other Topics as Needed
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IT Professional Development 2004/5
• Customer Service Procedures
• Introduction to Enterprise Applications
• Active Directory Management
• Symantec Anti-Virus Training
• Introduction to the Enterprise Network
• Introduction to UAEU Wireless Services
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Enterprise Applications and Integration
EAI Group
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Introducing the EAI Group• Vacant, Director, Enterprise Applications
and Integration (EAI)• Section Heads
– Yasser Ramadan Abdelaziz Ahmed, University Web Services
– Hossam Ossam Eldin Attia Hamed Mohammed, Custom Software Development
– Abdelhakim Mahmoud Abdellatif Hejjawi, Banner Student Information System
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University Web Services
Provided by the EAI Group
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Moving Our Services to the Web
• Blackboard Development and Integration Services
• The AIMS Custom Business Applications Suite (Custom Developed Web Interface to Home-Grown System)
• The Banner Student Information System (“Web For” Products)
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Integrated Environment: Blackboard University E-Learning Platform
• To ease:– Student Access to Blackboard
– Managing online courses
– Managing student and faculty records
• We have integrated Blackboard with ACE and the UAEU SIS (Banner)
Bb
Users CoursesEnrollments
BannerACE
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Custom Applications Development
Services Provided by the EAI Group
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The AIMS Business System
• AIMS = Administrative Information Management System
• Oracle Based, In-House Developed
• Modules Include HR, Finance, Purchases, Stores, Assets, and Payroll
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AIMS General Inquiry Module
• Based on AIMS database• Developed a comprehensive general inquiry
module • General Inquiry Module enables all managers and
directors to access all information belonging to their units and staff as well.
• For example, each manager can browse his unit budget balance, requisitions, commitments, purchase requests , employees assets,.. etc.
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Custom Systems for Student Life
• Oracle Based, In-House Developed – Hostels Application
• Other Systems: Migrating to Oracle– Gates, etc.
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Banner Student Information System
Services Provided by the EAI Group
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Web Services Connecting to Banner
• Student Self-Service
• Faculty and Advisor Self-Service
• Common Self-Service
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Student Self-Service
• Registration• Add/Drop Class
• Look-up Class to Add
• Student Detail Schedule
• Check your Registration Status
• Student Records• Final Grades
• Academic Transcript
• Account Summary
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Faculty and Advisor Self-Service
• Faculty Services• Detail Schedule
• Detail Class List
• Class Attendance
• Class Grades
• Download Class into Excel
• Student Menu• View Student
Information
• View Student Schedule
• Registration Overrides
• Registration Add/Drop
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Common Self-Service
• Manage Personal Profile
• Change Long-in Information
• Update Contact Information
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Infrastructure and Core Technologies
ICT Group
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ICT Group Leadership
• Muhammad Javeed, Director, Infrastructure & Core Technologies (ICT)
• Section Heads– Ahmed Soliman, Enterprise Client Services– Vacant, Business Critical Systems– Manhal Hasan Aq. Ali, Enterprise Networking
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Enterprise Client Services (ECS)
Services Provided by the ICT Group
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Academic Computing Environment (ACE)
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About ACE and Active Directory
ACE is a Model of integrated IT services which are tuned for the Academic Computing Environment.
Model comprises four Major Components Consolidation Standardization Security Communication
communication
consolidation
standardizationsecurity
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ACE Services & Benefits
• Single Sign-On for user authentication • 500 MB of secure personal shared storage• Data Integrity as a result of daily user data backup• Access to user data anywhere & anytime• Automatic Windows updates• Automatic Anti-Virus updates• Networked Printing• Secured & Controlled Environment
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Business Critical Services (BCS)
Services Provided by the ICT Group
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BCS: Highlights of Services
• University E-Mail
• Web Hosting Service
• Application and Database Servers
• Anti-Virus and Anti-SPAM Filtering
• Etc.
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Enterprise Network Services
Services Provided by the ICT Group
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Highlights of Services
• Local Area Network (LAN)
• Wide Area Network (WAN)
• Wireless Network (WLS)
• Internet
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Local Area Network (LAN)
• Multi-Vendor Core L2/L3 25 Routing Switches– Gigabit Ports 704– 10/100 Mbps Fast Ethernet Ports 624– Fully Redundant Processors, Fabrics, PSUs etc.
• Multi-Vendor L2 Edge Switches 550– 10/100 Mbps Fast Ethernet Ports 19,048
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Campus LAN
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Campus Backbone
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Marfa Campus
Internet
E3
34 M
bp
sJimi-2 Campus
Zayed Library Campus
Islamic Institute Campus
Muwaiji Campus
Maqam Campus
Jimi-1 Campus
Tawam Campus
STM1
E1
STM1
STM1
ST
M1
STM1STM
1
1 Gbps
1 Gbps
100 Mb
ps Dubai Knowledge
Village Campus
E1
Campus WAN
2Mbps100 Mbps
34 Mbps
34 Mbps34 Mbps
34 Mbps
34 Mbps
2Mbps
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The Wireless• Multi-Vendor Wireless
– 11Mbps - 802.11b Radio APs 470– 54Mbps - 802.11 a/b/g Radio APs 167 (New)
Authentication Servers
Access Point
Wireless Clients
LAN Backbone
Wireless “Cell”
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Maqam 1 10.200.0.0 /20
Seh Bin Amar 10.200.64.0 /20
Maqam 3 10.200.16.0 /20
Tawam 10.200.32.0 /19
Building 3310.200.255.0 /24
Maqam 2 10.200.128.0 /20
Markhania 1&2 10.200.160.0 /20
FSO Link
10.200.174.0 /29
FSO Link
10.200.142.0 /29
FS
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10.2
00.2
54.8
/30
FSO Link 10.200.254.0 /30
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Wireless Link10.200.253.0 /29
Wireless Link
10.200.141.0 /29
Wireless link
10.200.173.0 /29
Free Space Optics
RF Wireless Bridges
Free Space Optics Links
Radio Frequency Backup Links
1000 Base-FX Links
10/100 Base-TX Links
CE-590-Cash Engine
Cash Engine
Cash Engine
Kuwitat 10.80.90.0 /24
Cash Engine
4xLRE Switch 2 x POTS Spliter12 x Access Point12 x CPE
Exisitng PABX
72 x Access Point72 x CPE
Maqam 4 10.200.144.0 /20
55 x Access Point55 x CPE
ExisitngPABX
Maqam 5
3xLRE Switch 2 x POTS Spliter
ExisitngPABX
1xLRE Switch 1 x POTS Spliter24 x Access Point24 x CPE
ExisitngPABX
1xLRE Switch 1 x POTS Spliter16 x Access Point16 x CPE
Cash Engine
E1 Link
100 Base-FX Links
Cisco 3550 Switch with 1000Base-Sx
Cisco 2950G-24 Port Switch with 2x1000Base-SX GBIC Ports
Cisco Cach Engine
Cisco POTS Splitter
Cisco LRE Switch
Cisco2950-12 Port Switch
Cisco CPE
Link Aggregations
L4/L7 Switch
Internet Cloud Exisitng Router
Cisco 2950C Switch with 2x100Base-FX Ports
Network Management PC
1xLRE Switch 1 x POTS Spliter13 x Access Point13 x CPE
HTTP,RTSP,NNTP,MMS ...
CSACS
9 x Access Point
10 x Access Point
ResNet - Wireless