Ideas to Action

UF Foundation’s Donor Relations Advisory Council

For those who are prepared…For those who are prepared…

…chaos brings opportunity

• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.

Values• Respect — We value the thoughts and opinions

of others.• Accountability — We do what we say we will.• Integrity — We always do the right thing.• Stewardship — We express consistent and

genuine gratitude.• Excellence — We want to be the best.

Trusted Advisor

What are the 5 MOST important things you must do to position yourself as a true Trusted Advisor to the donors you work with?

Source Credibility

C + R + IS-O

Web Of Value

Extreme Customer Focus

VOD

Moments Of Truth

Page 8

MOT• What do you

think are the top 5 MOT for most donors?

WOM

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SOT DWYSYWD FWYS S P/T GALMTTE

THANK YOUIf you have any questions at all please do not hesitate to send a note or call.

My email address is: john@johnspence.com

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Lastly, these slides have already been uploaded to:

www.slideshare.net/johnspence