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Accenture Interim Revised Proposal Response – Round 2

UC Modernization Project - Phase 2b

#10-ITN-001-SS - UC Modernization Project -

Phase 2b (UCCBIS) System – Design, Development and Implementation

November 10, 2010

11/10/2010 of 126 10-ITN-001-SS

TABLE OF CONTENTS TABLE OF CONTENTS ............................................................................................................................. 2

1 EXECUTIVE SUMMARY ................................................................................................................. 3

2 CLARIFICATIONS RESPONSE ...................................................................................................... 4

3 BILL OF MATERIALS ...................................................................................................................... 8

4 ATTACHMENT B – IRP 2 REVISED SDLC COST BREAKDOWN ........................................126

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1 EXECUTIVE SUMMARY

Accenture is pleased to submit our response to your Interim Revised Proposal (IRP) - Round 2 request. We appreciate the opportunity to refine our proposed solution and delivery approach and provide additional detail through our answers to the questions that you provided in the IRP-Round 2 request. We stand ready to work with the Agency either within the framework provided in IRP 2 or our response to the initial IRP, where we identified additional cost savings using our recommended technical infrastructure and delivery approach.

Included in our submission are the following:

1. Interim Revised Proposal (IRP) – Round 2 Response

2. Attachment B – Revised SDLC Cost Breakdown

3. Microsoft Project Schedule

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2 CLARIFICATIONS RESPONSE

On the following pages, Accenture has provided a response to each of the five (5) clarification items.

Item Vendor Instructions

1 The Agency accepts the vendor’s recommendation to eliminate the following options as provided to the Agency in your response to IRP 1 in Exhibit 2 Alternative Cost Table: Training (Item 2), Natural Speech Recognition (Item 5), Microsoft Dynamics (Item 6), and Advanced Search (Item 7). Reflect the removal or accepted changes to the approach in your Attachment B – IRP 2 Revised SDLC Cost Breakdown. In the space below provide a detailed description of the changes made to adjust the costs in Attachment B – IRP 2 Revised SDLC Cost Breakdown.

Vendor Response:

a) Training (Item 2): We have reflected the change to a train-the-trainer approach in Attachment B - IRP2 Revised SDLC Cost Breakdown. We have made this change based on the answer to alternative cost item #2 of our initial IRP submission.

b) Natural Speech Recognition (Item 5): We have reflected the removal of natural speech recognition in Attachment B - IRP2 Revised SDLC Cost Breakdown. We have removed this based on the answer to clarification question #8 and alternative cost item #5 of our initial IRP submission.

c) Microsoft Dynamics CRM (Item 6): We have reflected the removal of Microsoft Dynamics CRM in Attachment B - IRP2 Revised SDLC Cost Breakdown. We have removed this based on the answer to alternative cost item #5 of our initial IRP submission. As noted in the IRP response we have added 500 Genesys Agent Desktop licenses, hardware to support the desktop, and services costs to configure the desktop.

d) Advanced Search (Item 7): We have reflected the removal of the Advanced Search in Attachment B - IRP2 Revised SDLC Cost Breakdown. We have made this change based on the answer to alternative cost item #7 of our initial IRP submission.

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2 The Agency has dedicated staff to the project to perform the Agency responsibilities as defined in Exhibit - 1 Statement of Work in the ITN. The Agency does not accept any additional responsibilities from those specified in Exhibit -1 Statement of Work in the ITN. Provide an updated resource loaded and resource leveled Microsoft Project Schedule to include the effort associated with each activity. The dedicated staff the agency will provide to perform the agency responsibilities as defined in Exhibit -1 Statement of Work in the ITN include: # Role --- ------------------------ (1) Project Director (4) Project Management Office - Project Management Monitoring & Controlling, Communications, Budget, etc. (3) Business Analysts - Business Process Continuity, BPR, Organizational Change Management, Benefits Realization (17) Subject Matter Experts - (2) Managers - (5) Claims/Wage Determination - (2) BPC - (2) Special Payments & Special Programs - (3) Adjudication - (2) Appeals/Federal Audit - (1) Workforce (5) Technology Transition - Systems Architect, DBA, Sr. Developer, Legacy Integration

Vendor Response: We have updated Attachment B – IRP 2 Revised SDLC Cost Breakdown to reflect the instructions provided above that the Agency does not accept any additional responsibilities from those specified in Exhibit -1 Statement of Work in the ITN. We have included an updated Microsoft Project Schedule with our IRP-2 submission.

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3 The development, test, and production environments shall be a physical configuration. The environments shall be used as:

1. Production: Production 2. Development: Sandbox, Development, Quality Assurance 3. Test: Training and Test

The Genesys servers may be virtual.

The Agency expects at a minimum the capacity for each environment to be relative to the production environment as follows:

1. Production: Capacity needed to support your solution 2. Development: 25% of production capacity 3. Test: 25% of production capacity

The network load balancer should be a physical hardware appliance specifically for such function. The solution shall be redundant as not to have a single point of failure for any environment. Load balancing shall be provided for each environment listed above.

Vendor Response:

Based on the above instructions for each environment (Production, Development, and Test) we have confirmed our capacity projections for Production and have sized the Production hardware to meet the projections. We also confirmed that our hardware sizing for Test and Development environments meet (or in many cases exceeds) the minimum capacity requirement of 25% of projected Production capacity.

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4 The Redundancy for each environment shall be as follows: 1. Production: All servers shall be redundant and in an Active/Active configuration. This includes Web servers, App servers,

Databases (hardware/software), Document management, Document generation, IVR. All servers should be physical with the exception of Genesys. The Genesys solution may be virtual.

2. Development: All servers shall be redundant with the exception of the following. The database servers can be in an Active/Passive configuration. The document management servers can be in an Active/passive configuration. All other server should be in an Active/Active configuration. All servers should be physical with the exception of Genesys. The Genesys solution may be virtual.

3. Test: All servers shall be redundant and in an Active/Active configuration. This includes Web servers, App servers, DB, Document management, Document generation, IVR. All servers should be physical with the exception of Genesys. The Genesys solution may be virtual.

Vendor Response: Based on the above instructions for the required redundancy and Active/Active configuration, we have updated the BOM and Attachment B – IRP 2 Revised SDLC Cost Breakdown outlined above for each of the identified environments (Production, Development, and Test).

5 Provide a revised cost estimate that incorporates the cost impacts of these instructions using Attachment B – IRP2 Revised SDLC Cost Breakdown. In the vendor response space below please provide an explanation of the methodology and assumptions used to calculate the pricing for each phase in Attachment B – IRP 2 Revised SDLC Cost Breakdown. Ensure cost for hardware and software development and production maintenance are provided in Phase 8 Operations and Maintenance. As discussed during the IRP presentation on November 3, 2010 include your most aggressive discounts as applied to hardware, software, and services (including rate card).

Vendor Response: The methodology we used to calculate our pricing for each phase in Attachment B is based upon the services cost, hardware, and software required for that portion of the project. The costs outlined in Attachment B coupled with our delivery schedule reflect the timing for when AWI would incur the costs for the project. Overall, when you look at our pricing, the percentage breakdowns of our fees by phase are appropriate for both the costs incurred and the value earned.

Exhibit 1 Instructions and Clarifications Table.

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3 BILL OF MATERIALS

The following table contains a list of our proposed hardware (servers, work stations, etc.) and software and related information. We have included the hardware and software required to establish the environments including: chassis, blade servers, developer work stations, load balancers, document scanning equipment, databases, correspondence generation, document management, IVR, fax, report generation, operating system, storage area network, CRM, address validation, hardware and software development and production maintenance costs.

Description QTY License Type

Date of Procurement

List License

Price

Proposed License

Price

Total Initial Purchase

Price

Cumulative Maintenance through DDI

Maintenance Renewal

(post DDI)

Development Environment

Hardware

Fujitsu Fi-5110C Scanners 1 Each 4/1/2011 $975 $975 $975 $229 $138

2 Channel fax card 2 Each 4/1/2011 $1,950 $1,950 $3,900 $0 $0

F5 Shared Load Balancers - See Production for Shared Load Balancers 2 Each 4/1/2011 $0 $0 $0 $0 $0

HP Shared Storage - See Production description for shared storage solution. N/A $0 $0 $0 $0 $0

HP Dev Servers

HP Universal Rack 10642 G2 Shock Rack 1 Each 4/1/2011 $1,489 $1,117 $1,117 $0 $0

Factory Express Base Racking 1 Each 4/1/2011 $300 $225 $225 $0 $0

HP BLc7000 CTO 3 IN LCD ROHS Encl 1 Each 4/1/2011 $4,837 $3,628 $3,628 $0 $0

HP BL460c G7 CTO Blade 1 Each 4/1/2011 $1,610 $1,208 $1,208 $0 $0

HP BL460c G7 E5503 FIO Kit 1 Each 4/1/2011 $329 $247 $247 $0 $0

HP 2GB 2Rx8 PC3-10600R-9 Kit 3 Each 4/1/2011 $110 $83 $248 $0 $0

HP 72GB 6G SAS 15K 2.5in DP ENT HDD 2 Each 4/1/2011 $329 $247 $494 $0 $0

HP BLc NC522m NIC Adapter Opt Kit 1 Each 4/1/2011 $699 $524 $524 $0 $0



HP BL460c G7 E5503 Kit 1 Each 4/1/2011 $329 $247 $247 $0 $0


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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)



VMw vSphere Ent 1P 3yr 9x5 Nm Lic 2 Each 4/1/2011 $4,632 $3,474 $6,948 $0 $0

HP BLc VC Flex-10 Enet Module Opt 4 Each 4/1/2011 $12,199 $9,149 $36,597 $0 $0

HP 2400W High Efficiency Power Supply 6 Each 4/1/2011 $349 $262 $1,571 $0 $0

HP BLc Encl Single Fan Option 6 Each 4/1/2011 $149 $112 $671 $0 $0

HP BLc7000 DDR2 Encl Mgmt Option 1 Each 4/1/2011 $899 $674 $674 $0 $0

HP BLc7000 1 PH FIO Power Module Opt 1 Each 4/1/2011 $175 $131 $131 $0 $0

HP 3y Support Plus 24 SVC 1 Each 4/1/2011 $0 $0 $0 $0 $0

VMware vSph ENT 1P NM Lic Supp 2 Each 4/1/2011 $0 $0 $0 $503 $168

Microsoft OS and Apps Support 2 Each 4/1/2011 $0 $0 $0 $9,084 $3,028

RHEL x86_64 1-2 Socket 3yr 24x7 Support 2 Each 4/1/2011 $0 $0 $0 $0 $0

c7000 Enclosure HW Supp 1 Each 4/1/2011 $0 $0 $0 $695 $232

BL4xxc Svr Bld HW Support 4 Each 4/1/2011 $0 $0 $0 $1,446 $482

HP Installation and Startup Service 1 Each 4/1/2011 $0 $0 $0 $0 $0

HP Startup BladeSys c-Class Infrastr SVC 1 Each 4/1/2011 $0 $0 $0 $3,282 $1,094

Linux Server Installation 2 Each 4/1/2011 $0 $0 $0 $2,130 $710

HP BLc7000 10K Rack Ship Brkt Opt Kit 1 Each 4/1/2011 $10 $8 $8 $0 $0



HP BL460c G7 E5640 FIO Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0

HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0





VMw vCntr Srv Std 3yr9x5 Nm Lic 1 Each 4/1/2011 $7,953 $5,965 $5,965 $0 $0

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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)



HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 FIO Kit 6 Each 4/1/2011 $1,099 $824 $4,946 $0 $0


HP 72GB 6G SAS 15K 2.5in DP ENT HDD 12 Each 4/1/2011 $329 $247 $2,961 $0 $0

HP BLc NC522m NIC Adapter Opt Kit 6 Each 4/1/2011 $699 $524 $3,146 $0 $0
















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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)






















VMW vCntr Std for vSphere Support 1 Each 4/1/2011 $0 $0 $0 $422 $141

VMware vSph ENT 1P NM Lic Supp 4 Each 4/1/2011 $0 $0 $0 $1,005 $335




BL4xxc Svr Bld HW Support 16 Each 4/1/2011 $0 $0 $0 $5,784 $1,928

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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)



Linux Server Installation 6 Each 4/1/2011 $0 $0 $0 $6,390 $2,130


HP E6600-24XG Rack Shippable Switch 2 Each 4/1/2011 $17,999 $13,499 $26,999 $0 $0

HP E6600 Switch Rack Shippable Power Sup 2 Each 4/1/2011 $499 $374 $749 $0 $0

HP E6600 Switch Rack Shippable Fan Tray 2 Each 4/1/2011 $399 $299 $599 $0 $0

HP E6600-24XG,48G,&48G-4XG RkSp AirPlKit 2 Each 4/1/2011 $89 $67 $134 $0 $0

HP Factory Rackmount Shelf Kit 1 Each 4/1/2011 $75 $56 $56 $0 $0

HP 10K Rack Airflow Optimization Kit 1 Each 4/1/2011 $99 $74 $74 $0 $0

Include with complete system 1 Each 4/1/2011 $0 $0 $0 $0 $0

HP 10K G2 600mm Stabilizer Kit 1 Each 4/1/2011 $229 $172 $172 $0 $0


HP 10642 G2 Sidepanel Kit 1 Each 4/1/2011 $359 $269 $269 $0 $0

HP ProCurve 5400 Series Rail Kit 2 Each 4/1/2011 $89 $67 $134 $0 $0

HP 40A HV Core Only Corded PDU 3 Each 4/1/2011 $449 $337 $1,010 $0 $0

HP Installation Service 1 Each 4/1/2011 $0 $0 $0 $0 $0

Rack and Rack Options Installation 1 Each 4/1/2011 $0 $0 $0 $375 $125

HP X132 10G SFP+ LC SR Transceiver 40 Each 4/1/2011 $1,879 $1,409 $56,370 $0 $0

HP E6600 Switch Premium License 2 Each 4/1/2011 $1,999 $1,499 $2,999 $0 $0

HP Technical Installation Startup SVC 1 Each 4/1/2011 $0 $0 $0 $0 $0

HP Startup BladSys c7000 Encd Ntwk SVC 2 Each 4/1/2011 $0 $0 $0 $4,268 $1,423


ProCurve Software Group #6 Support 2 Each 4/1/2011 $0 $0 $0 $1,062 $354

HP IC BL 16-Svr SW Support 2 Each 4/1/2011 $0 $0 $0 $2,448 $816


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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)










HP BL460c G7 E5503 Kit 1 Each 4/1/2011 $329 $247 $247 $0 $0















BL4xxc Svr Bld HW Support 2 Each 4/1/2011 $0 $0 $0 $723 $241



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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)






HP BL460c G7 E5640 Kit 2 Each 4/1/2011 $1,099 $824 $1,649 $0 $0

HP 2GB 2Rx8 PC3-10600R-9 Kit 16 Each 4/1/2011 $110 $83 $1,320 $0 $0





















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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)




























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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)


HP BLc 3m 10-GbE CX4 Cable Opt 4 Each 4/1/2011 $89 $67 $267 $0 $0


HP BLc SFP+ 3m 10GbE Copper Cable 20 Each 4/1/2011 $209 $157 $3,135 $0 $0




IBM Dev Servers for DB2

Power 710 4-core 3.0GHz 64GB Dev

DB:8231 Model E2B 1 Each 4/1/2011 $87 $80 $80 $260 $156

AIX Partition Specify 2 Each 4/1/2011 $0 $0 $0 $0 $0

Quad-port 1 Gb HEA Daughter Card 1 Each 4/1/2011 $301 $277 $277 $0 $0

73.4GB 15K RPM SAS SFF Disk Drive 2 Each 4/1/2011 $498 $458 $916 $0 $0

Primary OS - AIX 1 Each 4/1/2011 $0 $0 $0 $0 $0

3-meter DDR 4X Copper Cable 1 Each 4/1/2011 $149 $137 $137 $0 $0

16GB (2x8GB) Memory DIMMs, 1066 MHz, 2Gb DDR3 DRAM 4 Each 4/1/2011 $2,130 $1,960 $7,838 $0 $0

Rack Indicator- Not Factory Integrated 1 Each 4/1/2011 $0 $0 $0 $0 $0

PowerVM Standard Edition 4 Each 4/1/2011 $0 $0 $0 $0 $0

Storage Backplane -- 3 SFF Drives/SATA DVD/HH Tape 1 Each 4/1/2011 $836 $769 $769 $0 $0

Memory Riser Card 1 Each 4/1/2011 $800 $736 $736 $0 $0

GX++ Dual-port 4x Channel Attach 1 Each 4/1/2011 $1,400 $1,288 $1,288 $0 $0

PCIe LP 4-Port 10/100/1000 Base-TX Ethernet Adapter 2 Each 4/1/2011 $830 $764 $1,527 $0 $0

PCIe LP 8Gb 2-Port Fibre Channel Adapter 2 Each 4/1/2011 $3,499 $3,219 $6,438 $0 $0

System AC Power Supply, 1725 W 2 Each 4/1/2011 $400 $368 $736 $0 $0

SATA Slimline DVD-RAM Drive 1 Each 4/1/2011 $299 $275 $275 $0 $0

Power Cord (9-foot), Drawer to IBM PDU, 2 Each 4/1/2011 $14 $13 $26 $0 $0

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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

250V/10A

Chassis with One Processor Planar 1 Each 4/1/2011 $100 $92 $92 $0 $0

4-core 3.0 GHz POWER7 Processor Module 1 Each 4/1/2011 $750 $690 $690 $800 $480

One Processor Activation for Processor Feature #8350 2 Each 4/1/2011 $580 $534 $1,067 $0 $0

Zero-priced Processor Activation for #8350 2 Each 4/1/2011 $0 $0 $0 $0 $0

Language Group Specify - US English 1 Each 4/1/2011 $0 $0 $0 $0 $0

New AIX License Core Counter 4 Each 4/1/2011 $0 $0 $0 $0 $0


RpDB:8231 Model E2B 1 Each 4/1/2011 $87 $80 $80 $260 $156









Storage Backplane -- 3 SFF Drives/SATA DVD/HH Tape 1 Each 4/1/2011 $836 $769 $769 $0 $0







Power Cord (9-foot), Drawer to IBM PDU, 2 Each 4/1/2011 $14 $13 $26 $0 $0

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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

250V/10A







HP Developer Workstation - P3130 MT CI5/3.2 2GB 320GB DVDR W7P 32 AUST 27 Each 4/1/2011 $769 $709 $19,143 $0 $1,914

2GB DDR3-1333 DIMM SBY 27 Each 4/1/2011 $79 $61 $1,645 $0 $164

LA22F 22IN WIDE LCD MON 1680X1050 SBY 27 Each 4/1/2011 $259 $232 $6,270 $0 $627

Software

HP Dev Servers SW

MS WS08 R2 Ent Ed 10CAL FIO Npi E F S SW 1 Each 4/1/2011 $2,444 $1,833 $1,833 $0 $0





RHEL 1-2 SKT for VMware 24x7 3Yr Nm SW 1 Each 4/1/2011 $0 $0 $0 $4,472 $1,491


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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

RHEL 1-2 SKT 24x7 3 Year RHN Nm SW 2 Each 4/1/2011 $0 $0 $0 $5,261 $1,754

RHEL 1-2 SKT 24x7 3 Year RHN Nm SW 1 Each 4/1/2011 $0 $0 $0 $2,630 $877



HP Insight Ctl Enc Bdl 16 E-LTU 24x7 SW 1 Each 4/1/2011 $0 $0 $0 $4,188 $1,396














IBM Dev Server SW

PowerVM Standard Edition SW Maintenance: 3 Yr 1 Each 4/1/2011 $0 $0 $0 $0 $0

Per Processor small system 3yr reg 4 Each 4/1/2011 $189 $151 $0 $605 $202

Per Processor small system 3Yr 24x7 4 Each 4/1/2011 $50 $40 $0 $160 $53

Software Maintenance for AIX, 3 Year 1 Each 4/1/2011 $0 $0 $0 $0 $0

Per Processor 3 Yr SWMA Small Power 7 4 Each 4/1/2011 $338 $270 $0 $1,082 $361

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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

Reg

Per Processor 3 Yr Small Power 7 7x24 Support 4 Each 4/1/2011 $89 $71 $0 $285 $95

Warranty Service Upgrade 1 Each 4/1/2011 $0 $0 $0 $0 $0

Request Proposal for Prices 1 Each 4/1/2011 $0 $0 $0 $0 $0

8231-E2B 24x7x4 WSU 1 Each 4/1/2011 $1,850 $1,850 $0 $1,850 $617

WSU Same Day 24x7x4 Response 1 Each 4/1/2011 $0 $0 $0 $0 $0





Per Processor 3 Yr SWMA Small Power 7 Reg 4 Each 4/1/2011 $338 $270 $0 $1,082 $361




8231-E2B 24x7x4 WSU 1 Each 4/1/2011 $1,850 $1,850 $0 $1,850 $617


System Software 1 Each 4/1/2011 $0 $0 $0 $0 $0

AIX V6 for POWER 1 Each 4/1/2011 $0 $0 $0 $0 $0

AIX V6 Expansion Pack 1 Each 4/1/2011 $0 $0 $0 $0 $0

AIX V6 Update 1 Each 4/1/2011 $0 $0 $0 $0 $0

DVD Process Charge 1 Each 4/1/2011 $50 $50 $50 $0 $0

DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0


DVD Process No Charge 1 Each 4/1/2011 $0 $0 $0 $0 $0

VIOS Expansion Pack 1 Each 4/1/2011 $0 $0 $0 $0 $0

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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

Virtual I/O Server 1 Each 4/1/2011 $0 $0 $0 $0 $0

DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0

SPO for Linux on POWER 1 Each 4/1/2011 $0 $0 $0 $0 $0


System p AVE x86 Media 1 Each 4/1/2011 $0 $0 $0 $0 $0

DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0

IBM PowerVM Lx86 for x86 Linux 1 Each 4/1/2011 $0 $0 $0 $0 $0

Per server 1 Each 4/1/2011 $0 $0 $0 $0 $0

AIX 6 for POWER V6.1 1 Each 4/1/2011 $0 $0 $0 $0 $0

Per Processor - Small POWER 7 4 Each 4/1/2011 $500 $460 $1,840 $0 $0


Per Processor small system 4 Each 4/1/2011 $280 $258 $1,030 $0 $0




AIX V6 Update 1 Each 4/1/2011 $0 $0 $0 $0 $0


DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0





DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0




DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0

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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)


Per server 1 Each 4/1/2011 $0 $0 $0 $0 $0





iCenter Dev (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

MS SQL Server Licenses 1 Each 4/1/2011 $5,100 $5,100 $5,100 $1,667 $1,000

FAX Software 1 Each 4/1/2011 $5,050 $5,050 $5,050 $1,667 $1,000

Fax Ports 2 Each 4/1/2011 $939 $939 $1,878 $626 $376

SAP BusinessObjects Enterprise Premium (CPU) - Dev (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

SAP BusinessObjects Web Intelligence (CPU) - AdHoc reporting - Dev (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

Xcelsius Enterprise Interactive Viewing (CPU) Dashboards - Dev (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

SAP BusinessObjects Xcelsius Enterprise - Dev (Included w/ Production) N/A User 4/1/2011 $0 $0 $0 $0 $0

Crystal Reports 2008 - Dev (Included w/ Production) N/A User 4/1/2011 $0 $0 $0 $0 $0

SAP BusinessObjects Metadata Management (CPU) - Data Dictionary - Dev (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

JBOSS Enterprise BRMS with Standard Support - Dev 4 CPU 4/1/2011 $0 $0 $0 $25,105 $15,063

JBOSS SOA Platform - 4 CPU Standard Support - Dev 4 CPU 4/1/2011 $0 $0 $0 $17,738 $10,643

IBM WebSphere Application Server + 12 Months Support 560 PVU 4/1/2011 $27 $27 $14,963 $1,746 $2,993

IBM DB2 Advanced Enterprise Server 560 PVU 4/1/2011 $252 $252 $141,014 $16,452 $28,203

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Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

Edition + 12 Months Support

IBM Tivoli Directory Server + 12 Months Support 560 PVU 4/1/2011 $80 $80 $44,878 $5,236 $8,976

Rational Application Developer + 12 Months Support (Client license included in Accenture Enterprise License while Accenture on the project) 10 Users 12/1/2012 $1,709 $1,709 $17,095 $0 $3,419

Rational Requisite Pro + 12 Months Support(Client license included in Accenture Enterprise License while Accenture on the project) 15 Users 12/1/2012 $1,932 $1,932 $28,984 $0 $5,797

Rational ClearCase + 12 Months Support (Client license included in Accenture Enterprise License while Accenture on the project) 10 Users 12/1/2012 $3,770 $3,770 $37,696 $0 $7,539

Rational ClearQuest + 12 Months Support (Client license included in Accenture Enterprise License while Accenture on the project) 15 Users 12/1/2012 $1,480 $1,480 $22,195 $0 $4,439

SQuirreL Universal SQL Client 1 Each 4/1/2011 $0 $0 $0 $0 $0

Apache JMeter Performance Testing 1 Each 4/1/2011 $0 $0 $0 $0 $0

EngageOne Interactive Dev (Included w/ Production) 1 CPU 4/1/2011 $0 $0 $0 $0 $0

DOC1 Designer (Included in Production Price) 5 Users 4/1/2011 $0 $0 $0 $0 $0

v8.0 - Genesys CIM Platform- MS - Lab 1 Lab 4/1/2011 $50,000 $12,500 $12,500 $4,167 $2,500

v8.0 - HA - CIM Platform - Lab 1 Lab 4/1/2011 $6,250 $1,563 $1,563 $521 $313

v8.0 - SNMP - Lab 1 Lab 4/1/2011 $20,000 $5,000 $5,000 $1,667 $1,000

v8.0 - SIP Server - Lab 1 Lab 4/1/2011 $18,125 $4,531 $4,531 $1,510 $906

v8.0 - Genesys Info Mart - Lab 1 Lab 4/1/2011 $17,500 $4,375 $4,375 $1,458 $875

v8.0 - HA - Genesys Info Mart - Lab 1 Lab 4/1/2011 $3,500 $875 $875 $292 $175

v8.0 - Genesys Workforce Management - 1 Lab 4/1/2011 $25,000 $6,250 $6,250 $2,083 $1,250

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Lab

v8.1 - Genesys Voice Platform - Lab 1 Lab 4/1/2011 $43,200 $10,800 $10,800 $3,600 $2,160

v8.1 - Genesys Media Server - Lab 1 Lab 4/1/2011 $24,000 $6,000 $6,000 $2,000 $1,200

v8.0 - QM - Quality Management Lab 1 Lab 4/1/2011 $21,250 $12,750 $12,750 $4,250 $2,550

Alcatel-Lucent IP Touch 4008 Phone 2 Each 4/1/2011 $180 $180 $360 $0 $0

Genesys G-PASS Annual Training Passport (1 year) 4 Person 4/1/2011 $17,500 $17,500 $70,000 $0 $0

Genesys G-PASS Annual Training Passport (2nd year extension) 1 Person 4/1/2011 $8,750 $8,750 $8,750 $0 $0

Symantec Virus Scan for File Uploads - Dev (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

Jspell SDK for Java Global Site License - Dev (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

Grammar Check Software - Dev (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

CDYNE Address Validation Service 1000/mo Uses 4/1/2011 $480 $480 $480 $800 $480

Oracle User Productivity Kit - UPK Developer Perpetual License 2 Users 4/1/2011 $10,500 $10,500 $21,000 $6,300 $3,780

Adobe Captivate 5 2 Users 4/1/2011 $800 $800 $1,600 $0 $0

Adobe Creative Suite 5 Web Premium 2 Users 4/1/2011 $1,799 $1,799 $3,598 $0 $0

Adobe Connect 12 Months 4/1/2011 $55 $55 $660 $0 $0

Test Environment

Hardware




HP Shared Storage - See Production description for sh+A2ared storage solution. N/A $0 $0 $0 $0 $0

HP Test Servers

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HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0
















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11/10/2010 of 126 10-ITN-001-SS


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HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0


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IBM Test Servers for DB2

Power 720 4-core 3.0GHz 64GB Test

DB:8202 Model E4B 2 Each 4/1/2011 $338 $311 $622 $920 $552



10 Meter 12X to 4X Enhanced Channel Conversion Cable 2 Each 4/1/2011 $600 $552 $1,104 $0 $0

73.4 GB 15K RPM SAS SFF Disk Drive 4 Each 4/1/2011 $498 $458 $1,833 $0 $0


8GB (2x4GB) Memory DIMMs, 1066 MHz, 2Gb DDR3 DRAM 16 Each 4/1/2011 $1,065 $980 $15,677 $0 $0



System AC Power Supply, 1725 W 4 Each 4/1/2011 $400 $368 $1,472 $0 $0

Memory Riser Card 2 Each 4/1/2011 $800 $736 $1,472 $0 $0


Storage Backplane -- 6 SFF Bays/ SATA DVD/HH Tape 2 Each 4/1/2011 $799 $735 $1,470 $0 $0

8 Gigabit PCI Express Dual Port Fibre Channel Adapter 4 Each 4/1/2011 $3,499 $3,219 $12,876 $0 $0


2-Port 10/100/1000 Base-TX Ethernet PCI Express Adapter 4 Each 4/1/2011 $528 $486 $1,943 $0 $0

Power Cable -- Drawer to IBM PDU, 14- 4 Each 4/1/2011 $14 $13 $52 $0 $0

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foot, 250V/10A

IBM Rack-mount Drawer Bezel and Hardware 2 Each 4/1/2011 $100 $92 $184 $0 $0

IBM/OEM Rack-mount Drawer Rail Kit 2 Each 4/1/2011 $199 $183 $366 $0 $0

4-core 3.0 GHz POWER7 Processor Module 2 Each 4/1/2011 $750 $690 $1,380 $920 $552





Software

HP Test Servers SW











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IBM Test Server SW




AIX V6 Update 2 Each 4/1/2011 $0 $0 $0 $0 $0


DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0





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DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0




DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0


Per server 2 Each 4/1/2011 $0 $0 $0 $0 $0






Per Processor small system 3yr reg 8 Each 4/1/2011 $189 $151 $0 $1,210 $403







8202-E4B 24x7x4 WSU 2 Each 4/1/2011 $1,000 $1,000 $0 $2,000 $667


iCenter 1 Each 4/1/2011 $0 $0 $0 $0 $0



Fax Ports 2 Each 4/1/2011 $939 $939 $1,878 $626 $376

SAP BusinessObjects Enterprise Premium 2 CPU 4/1/2011 $0 $0 $0 $0 $0

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(CPU) - Test (Included w/ Production)

SAP BusinessObjects Web Intelligence (CPU) - AdHoc reporting - Test (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

Xcelsius Enterprise Interactive Viewing (CPU) Dashboards - Test (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

SAP BusinessObjects Xcelsius Enterprise - Test (Included w/ Production) N/A User 4/1/2011 $0 $0 $0 $0 $0

Crystal Reports 2008 - Test (Included w/ Production) N/A User 4/1/2011 $0 $0 $0 $0 $0

SAP BusinessObjects Metadata Management (CPU) - Data Dictionary - Test (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

JBOSS Enterprise BRMS with Standard Support - Test (Included in Dev) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

JBOSS SOA Platform - 4 CPU Standard Support - Test (Included in Dev) 2 CPU 4/1/2011 $0 $0 $0 $0 $0


IBM DB2 Advanced Enterprise Server Edition + 12 Months Support 280 PVU 4/1/2011 $252 $252 $70,507 $8,226 $14,101

IBM DB2 pureScale Feature for Enterprise Server Edition + 12 Months Support 280 PVU 4/1/2011 $110 $110 $30,708 $3,583 $6,142




EngageOne Interactive Test License (Included w/ Production) 1 CPU 4/1/2011 $0 $0 $0 $0 $0

v8.0 - Genesys CIM Platform- MS - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - HA - CIM Platform - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

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v8.0 - SNMP - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - SIP Server - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - Genesys Info Mart - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - HA - Genesys Info Mart - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - Genesys Workforce Management -Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.1 - Genesys Voice Platform - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.1 - Genesys Media Server - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - QM - Quality Management Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0


Symantec Virus Scan for File Uploads - Test (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

Jspell SDK for Java Global Site License - Test (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

Grammar Check Software - Test (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

CDYNE Address Validation Service 2000/mo Uses 4/1/2011 $720 $720 $720 $1,200 $720

Production Environment

Hardware

Fujitsu Fi-5110C 8 Each 4/1/2011 $975 $975 $7,800 $1,833 $1,100

Fujitsu Fi-6140 2 Each 4/1/2011 $2,050 $2,050 $4,100 $633 $380

Kodak i620 2 Each 4/1/2011 $20,350 $20,350 $40,700 $1,939 $1,163



F5 BIG-IP Local Traffic Manager 1600-4G-R 2 Each 4/1/2011 $15,835 $15,835 $31,670 $9,692 $5,815

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HP Production Servers



HP Fctry Express Solution Package 3 SVC 1 Each 4/1/2011 $0 $0 $0 $750 $250


HP Fctry Express Blade Svr Pkg 3 SVC 1 Each 4/1/2011 $0 $0 $0 $188 $63



HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0






HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 Kit 5 Each 4/1/2011 $1,099 $824 $4,121 $0 $0






HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0

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HP BL460c G7 E5640 Kit 6 Each 4/1/2011 $1,099 $824 $4,946 $0 $0










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HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0











HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 Kit 2 Each 4/1/2011 $1,099 $824 $1,649 $0 $0



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HP BL460c G7 E5640 Kit 2 Each 4/1/2011 $1,099 $824 $1,649 $0 $0














HP 3y Support Plus SVC 1 Each 4/1/2011 $0 $0 $0 $0 $0









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HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0






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HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 Kit 5 Each 4/1/2011 $1,099 $824 $4,121 $0 $0






HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0















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HP BL460c G7 E5640 Kit 6 Each 4/1/2011 $1,099 $824 $4,946 $0 $0











HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0











HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0

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HP BL460c G7 E5640 Kit 2 Each 4/1/2011 $1,099 $824 $1,649 $0 $0






HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0
















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ProCurve Software Group #6 Support 1 Each 4/1/2011 $0 $0 $0 $531 $177





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IBM Production Servers for DB2

Infiniband Switch #1:7874 Model 024 1 Each 4/1/2011 $24,500 $19,600 $19,600 $4,000 $2,400


Power 740 8-core 3.7GHz 128GB Prod

DB:8205 Model E6B 2 Each 4/1/2011 $865 $796 $1,592 $2,880 $1,728













4-Port 10/100/1000 Base-TX PCI Express Adapter 4 Each 4/1/2011 $830 $764 $3,054 $0 $0



Power Cable -- Drawer to IBM PDU, 14-foot, 250V/10A 4 Each 4/1/2011 $14 $13 $52 $0 $0

IBM Rack-mount Drawer Bezel and 2 Each 4/1/2011 $100 $92 $184 $0 $0

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Hardware


4-core 3.7 GHz POWER7 Processor Module 4 Each 4/1/2011 $4,100 $3,772 $15,088 $2,960 $1,776

One Processor Activation for Processor Feature #8347 8 Each 4/1/2011 $3,300 $3,036 $24,288 $0 $0




HMC 1:7042-CR6 Rack-mounted Hardw.Mgmt.Console 1 Each 4/1/2011 $5,800 $5,336 $5,336 $640 $384

Internal Modem 1 Each 4/1/2011 $200 $184 $184 $0 $0

Hardware Management Console Licensed Machine Code v7 1 Each 4/1/2011 $0 $0 $0 $0 $0

Modem Cable - US/Canada and General Use 1 Each 4/1/2011 $17 $16 $16 $0 $0


HMC CR5/CR6 Redundant Power Supply, 675 W 1 Each 4/1/2011 $277 $255 $255 $0 $0


Ethernet Cable, 15m, Hardware Management Console to System Unit 1 Each 4/1/2011 $33 $30 $30 $0 $0

HMC/Server Order Linkage Indicator 1 Each 4/1/2011 $0 $0 $0 $0 $0


IBM 7316-TF3 Rack-Mounted Flat Panel Console Kit 1 Each 4/1/2011 $3,000 $2,760 $2,760 $480 $288


Space Saver 2 Keyboard, US English 1 Each 4/1/2011 $150 $138 $138 $0 $0


Power Cord (4M) All (Standard Cord) 1 Each 4/1/2011 $0 $0 $0 $0 $0

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Rep:8202 Model E4B 2 Each 4/1/2011 $338 $311 $622 $920 $552



















6-core 3.0 GHz POWER7 Processor Module 2 Each 4/1/2011 $1,200 $1,104 $2,208 $1,400 $840


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HP Shared Storage Solution for Dev, Test, and Production

HP Universal Rack 10642 G2 Shock Rack 1 Each 4/1/2011 $1,489 $983 $983 $0 $0


HP X3800 Network Storage Gateway 1 Each 4/1/2011 $9,499 $6,269 $6,269 $0 $0


X3800 Network Storage Gateway Supp 1 Each 4/1/2011 $0 $0 $0 $966 $322


HP Startup ProLiant Storage Server SVC 1 Each 4/1/2011 $0 $0 $0 $1,650 $550

HP 82Q 8Gb Dual Port PCI-e FC HBA 1 Each 4/1/2011 $1,999 $1,319 $1,319 $0 $0

HP EVA4400 Dual Controller Array 1 Each 4/1/2011 $7,355 $4,854 $4,854 $0 $0


HP Installation EVA 4400 SVC 1 Each 4/1/2011 $0 $0 $0 $5,049 $1,683

HP M6412-A Fibre Channel Drive Enclosure 4 Each 4/1/2011 $3,890 $2,567 $10,270 $0 $0

HP EVA M6412A 450GB 15K FC Drive 44 Each 4/1/2011 $2,060 $1,360 $59,822 $0 $0



HP EVA4400 iSCSI Connectivity Option 1 Each 4/1/2011 $7,500 $4,950 $4,950 $0 $0

HP EVA4400 iSCSI Conn Opt Field Upg Kit 1 Each 4/1/2011 $7,500 $4,950 $4,950 $0 $0


HP EVA iSCSI HW Installation 2 Each 4/1/2011 $0 $0 $0 $462 $154

HP 8/24 Base 16-ports Enabled SAN Switch 2 Each 4/1/2011 $6,899 $4,553 $9,107 $0 $0

HP 8Gb Shortwave B-series FC SFP+ 1 32 Each 4/1/2011 $249 $164 $5,259 $0 $0

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Pack

HP Storage yearly expansion (5TB) 1 Each 4/1/2011 $43,206 $28,516 $0 $0 $28,516

HP Shared Tape Backup

HP DL160 G6 HP CTO Chassis 4 Each 4/1/2011 $552 $364 $1,457 $0 $0

U.S. - English localization 4 Each 4/1/2011 $0 $0 $0 $0 $0

HP E5504 DL160 G6 FIO Kit 4 Each 4/1/2011 $349 $230 $921 $0 $0



HP 9.5mm SATA DVD ROM Kit 4 Each 4/1/2011 $129 $85 $341 $0 $0

HP P212/ZM Smart Array Controller 4 Each 4/1/2011 $199 $131 $525 $0 $0

HP 460W CS HE PS/BKPLN/BRKT G6 FIO Kit 4 Each 4/1/2011 $249 $164 $657 $0 $0

HP 2HDD Backplane G6 FIO Kit 4 Each 4/1/2011 $20 $13 $53 $0 $0

HP 3y 4h 24x7 HW Support 1 Each 4/1/2011 $0 $0 $0 $0 $0

ProLiant Svr DL14x/DL16xHWSupp 4 Each 4/1/2011 $0 $0 $0 $1,608 $536


100 Series HW Installation SVC 4 Each 4/1/2011 $0 $0 $0 $528 $176

HP MSL4048 2 LTO-5 3000 SAS Lbry 1 Each 4/1/2011 $16,300 $10,758 $10,758 $0 $0


HP Startup for 1 MSL5U Lib SVC 1 Each 4/1/2011 $0 $0 $0 $2,475 $825

HP MSL LTO-5 Ultrium 3000 SAS Drive Kit 2 Each 4/1/2011 $8,400 $5,544 $11,088 $0 $0


Add on drives and cards Installation 2 Each 4/1/2011 $0 $0 $0 $462 $154

HP MSL Redundant Power Supply Kit 1 Each 4/1/2011 $750 $495 $495 $0 $0

HP LTO5 Ultrium 3TB RW Data Tape 48 Each 4/1/2011 $153 $101 $4,836 $0 $0

HP 4m Ext Mini-SAS to 4x1 Mini-SAS Cable 1 Each 4/1/2011 $315 $208 $208 $0 $0

HP 24A High Voltage US/JP Modular PDU 2 Each 4/1/2011 $299 $197 $395 $0 $0

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Factory horizontal mount of PDU 2 Each 4/1/2011 $0 $0 $0 $0 $0




HP 16A High Voltage Modular PDU 1 Each 4/1/2011 $299 $197 $197 $0 $0

HP 3.6m C19 Nema L6-20P NA/JP Pwr Crd 1 Each 4/1/2011 $55 $36 $36 $0 $0

HP EVA4400 iSCSI 32 Initiator Upg LTU 1 Each 4/1/2011 $2,500 $1,650 $1,650 $0 $0


EVA4400 Dual Ctrl JW Supp 1 Each 4/1/2011 $0 $0 $0 $761 $254

EVA 450-1TB HDD HW Supp 56 Each 4/1/2011 $0 $0 $0 $12,086 $4,029

CV+BC+DCM SWBundle EVA4400 LTU 1 Each 4/1/2011 $0 $0 $0 $5,646 $1,882

MSL4048 Library Support 1 Each 4/1/2011 $0 $0 $0 $3,379 $1,126

HP EVA iSCSI Support 2 Each 4/1/2011 $0 $0 $0 $2,035 $678

EVA M6412A FC Drive Enclosure Support 5 Each 4/1/2011 $0 $0 $0 $1,756 $585

HP B-Series 8/8 and 8/24 Switch Support 2 Each 4/1/2011 $0 $0 $0 $1,271 $424

HP 2m Multi-mode OM3 LC/LC FC Cable 4 Each 4/1/2011 $75 $50 $198 $0 $0

HP 15m Multi-mode OM3 LC/LC FC Cable 32 Each 4/1/2011 $135 $89 $2,851 $0 $0


HP CP I&S BC-EVA Lvl 1 Tier1 1 Each 4/1/2011 $0 $0 $0 $6,402 $2,134

HP Startup SAN - Level 1 Tier 1 Svc 1 Each 4/1/2011 $0 $0 $0 $4,620 $1,540

Cisco ASA 5510 Firewall 2 Each 4/1/2011 $5,745 $2,873 $5,745 $2,367 $1,420

Opengear 48-port console server 3 Each 4/1/2011 $1,550 $1,550 $4,650 $856 $605

Alcatel-Lucent IP Touch 4008 Phone 500 Each 4/1/2011 $180 $180 $90,000 $0 $0

Shipping 1 Each 4/1/2011 $50,000 $50,000 $50,000 $0 $0

Software

HP Prod Servers SW

MS WS08 R2 Ent Ed 10CAL FIO Npi E F S 3 Each 4/1/2011 $2,444 $1,833 $5,499 $0 $0

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SW





















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Per Processor 3 Yr SWMA Small Power 7 Reg 16 Each 4/1/2011 $338 $270 $0 $4,326 $1,442

Per Processor 3 Yr Small Power 7 7x24 Support 16 Each 4/1/2011 $89 $71 $0 $1,139 $380



8205-E6B 24x7x4 WSU 2 Each 4/1/2011 $2,550 $2,550 $0 $5,100 $1,700


Initial Software Support 3 Year 1 Each 4/1/2011 $0 $0 $0 $0 $0

Per Processor Software Support 3 Year 1 Each 4/1/2011 $675 $540 $0 $540 $180

Per Processor 24x7 Software Support 3 Year 1 Each 4/1/2011 $236 $189 $0 $189 $63

Agreement for MCRSA 1 Each 4/1/2011 $0 $0 $0 $0 $0


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7042-CR6 24x7x4 WSU 1 Each 4/1/2011 $192 $192 $0 $192 $64










8202-E4B 24x7x4 WSU 2 Each 4/1/2011 $1,000 $1,000 $0 $2,000 $667





AIX V6 Update 2 Each 4/1/2011 $0 $0 $0 $0 $0


DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0





DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0



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DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0


Per server 2 Each 4/1/2011 $0 $0 $0 $0 $0








AIX V6 Update 2 Each 4/1/2011 $0 $0 $0 $0 $0


DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0





DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0




DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0


Per server 2 Each 4/1/2011 $0 $0 $0 $0 $0



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(post DDI)



HP Shared Tape Backup SW

HP Data Protector Starter Pack DVD Set 1 Each 4/1/2011 $145 $96 $96 $0 $0

HP Data Prot Start Pk Win eMedia/eLTU 1 Each 4/1/2011 $1,274 $841 $841 $0 $0

HP DP drive extn WIN/Netware/Linux E-LTU 3 Each 4/1/2011 $908 $599 $1,798 $0 $0

HP DP On-line Backup for Windows E-LTU 11 Each 4/1/2011 $1,328 $876 $9,641 $0 $0

HP SmartStart for EVA v3.3 E-Media Kit 1 Each 4/1/2011 $125 $83 $83 $0 $0

HP CV+BC+DCM SW Bundle EVA4400 E-LTU 1 Each 4/1/2011 $17,000 $11,220 $11,220 $0 $0

HP 3y 24x7 SW Support 1 Each 4/1/2011 $0 $0 $0 $0 $0

HP Software 1QK Supp 3 Each 4/1/2011 $0 $0 $0 $1,450 $483

HP Software 1QL Supp 11 Each 4/1/2011 $0 $0 $0 $7,968 $2,656

HP Software 7RJ Supp 1 Each 4/1/2011 $0 $0 $0 $693 $231

HP SW Basic Data Protector Install SVC 1 Each 4/1/2011 $0 $0 $0 $10,560 $3,520

Image API iCenter 1 Each 4/1/2011 $260,000 $260,000 $260,000 $65,000 $39,000

Image API iCenter Global License for External Users 1 Each 4/1/2011 $0 $0 $0 $0 $0



Fax Ports 18 Each 4/1/2011 $939 $939 $16,900 $5,633 $3,380

SAP BusinessObjects Enterprise Premium (CPU) 2 CPU 4/1/2011 $168,750 $126,563 $253,125 $92,813 $55,688

SAP BusinessObjects Web Intelligence (CPU) - AdHoc reporting 2 CPU 4/1/2011 $100,000 $75,000 $150,000 $55,000 $33,000

Xcelsius Enterprise Interactive Viewing (CPU) Dashboards 2 CPU 4/1/2011 $68,750 $51,563 $103,125 $37,813 $22,688

SAP BusinessObjects Xcelsius Enterprise 5 User 4/1/2011 $1,220 $915 $4,575 $1,678 $1,007

Crystal Reports 2008 5 User 4/1/2011 $495 $371 $1,856 $681 $408

11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

SAP BusinessObjects Metadata Management (CPU) - Data Dictionary 2 CPU 4/1/2011 $41,250 $30,938 $61,875 $22,688 $13,613

JBOSS Enterprise BRMS with Premium Support 4 CPU 4/1/2011 $0 $0 $0 $37,657 $22,594

JBOSS SOA Platform - 4 CPU Premium Support 4 CPU 4/1/2011 $0 $0 $0 $26,607 $15,964


IBM InfoSphere DataStage + 12 Months Support 560 PVU 4/1/2011 $420 $420 $235,026 $27,420 $47,005




Pitney Bowes EngageOne Interactive Production Server 1 CPU 4/1/2011 $315,000 $277,200 $277,200 $115,500 $69,300

v8.0 - Genesys CIM Platform - MS 500 Seats 4/1/2011 $2,000 $500 $250,000 $83,333 $50,000

v8.0 - HA - CIM Platform 500 Seats 4/1/2011 $250 $63 $31,250 $10,417 $6,250

v8.0 - SNMP 1 Site 4/1/2011 $20,000 $5,000 $5,000 $1,667 $1,000

v8.0 - SIP Server 500 Seats 4/1/2011 $725 $181 $90,625 $30,208 $18,125

v8.0 - Genesys Info Mart 500 Seats 4/1/2011 $700 $175 $87,500 $29,167 $17,500

v8.0 - HA - Genesys Info Mart 500 Seats 4/1/2011 $140 $35 $17,500 $5,833 $3,500

v8.0 - Genesys Interactive Insights 500 Seats 4/1/2011 $100 $25 $12,500 $4,167 $2,500

v8.0 - Genesys Workforce Management 500 Seats 4/1/2011 $1,000 $250 $125,000 $41,667 $25,000

v7.6 - Genesys Agent Desktop 500 Seats 4/1/2011 $750 $188 $93,750 $31,250 $18,750

v8.0 - Genesys Universal SDK 1 Customer 4/1/2011 $25,000 $6,250 $6,250 $2,083 $1,250

v7.1 - Virtual Hold Concierge v6 54 Port 4/1/2011 $4,325 $3,028 $163,485 $54,495 $32,697

v8.1 - Genesys Voice Platform 1100 Port 4/1/2011 $1,800 $450 $495,000 $165,000 $99,000

v8.1 - HA - Genesys Voice Platform 275 Port 4/1/2011 $450 $113 $30,938 $10,313 $6,188

11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

v8.1 - Genesys Media Server 960 Port 4/1/2011 $1,000 $250 $240,000 $80,000 $48,000

v8.1 - HA - Genesys Media Server 960 Port 4/1/2011 $250 $63 $60,000 $20,000 $12,000

v8.0 - QM - Quality Mgr & Screen Capture 500 Seat 4/1/2011 $850 $510 $255,000 $85,000 $51,000

v8.0 - HA - QM - Call Recording 500 Seat 4/1/2011 $200 $120 $60,000 $20,000 $12,000

Symantec Virus Scan for File Uploads 1 Each 4/1/2011 $30,000 $30,000 $30,000 $11,000 $6,600

Jspell SDK for Java Global Site License 1 Each 4/1/2011 $2,995 $2,995 $2,995 $1,248 $749

Grammar Check Software 1 Each 4/1/2011 $10,000 $10,000 $10,000 $4,167 $2,500

CDYNE Address Validation Service 300k/mo Uses 4/1/2011 $21,720 $21,720 $0 $36,200 $21,720

Exhibit 2 Bill of Materials In the following table, we have provided the assumptions for the proposed hardware and software components that were provided in


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

Development Environment

Hardware




HP Shared Storage - See Production description for shared storage solution. N/A $0 $0 $0 $0 $0

HP Dev Servers





11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)







HP BL460c G7 E5503 Kit 1 Each 4/1/2011 $329 $247 $247 $0 $0





















11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)



HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0





VMw vCntr Srv Std 3yr9x5 Nm Lic 1 Each 4/1/2011 $7,953 $5,965 $5,965 $0 $0



HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0

















11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)




























11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)



VMW vCntr Std for vSphere Support 1 Each 4/1/2011 $0 $0 $0 $422 $141
























11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)


















HP BL460c G7 E5503 Kit 1 Each 4/1/2011 $329 $247 $247 $0 $0










11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)






BL4xxc Svr Bld HW Support 2 Each 4/1/2011 $0 $0 $0 $723 $241








HP BL460c G7 E5640 Kit 2 Each 4/1/2011 $1,099 $824 $1,649 $0 $0














11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)




























11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)
















IBM Dev Servers for DB2


DB:8231 Model E2B 1 Each 4/1/2011 $87 $80 $80 $260 $156









Storage Backplane -- 3 SFF Drives/SATA 1 Each 4/1/2011 $836 $769 $769 $0 $0

11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

DVD/HH Tape







Power Cord (9-foot), Drawer to IBM PDU, 250V/10A 2 Each 4/1/2011 $14 $13 $26 $0 $0








RpDB:8231 Model E2B 1 Each 4/1/2011 $87 $80 $80 $260 $156









Storage Backplane -- 3 SFF Drives/SATA 1 Each 4/1/2011 $836 $769 $769 $0 $0

11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

DVD/HH Tape







Power Cord (9-foot), Drawer to IBM PDU, 250V/10A 2 Each 4/1/2011 $14 $13 $26 $0 $0







HP Developer Workstation - P3130 MT CI5/3.2 2GB 320GB DVDR W7P 32 AUST 27 Each 4/1/2011 $769 $709 $19,143 $0 $1,914

2GB DDR3-1333 DIMM SBY 27 Each 4/1/2011 $79 $61 $1,645 $0 $164

LA22F 22IN WIDE LCD MON 1680X1050 SBY 27 Each 4/1/2011 $259 $232 $6,270 $0 $627

Software

HP Dev Servers SW



11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)






















11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)



IBM Dev Server SW









8231-E2B 24x7x4 WSU 1 Each 4/1/2011 $1,850 $1,850 $0 $1,850 $617










8231-E2B 24x7x4 WSU 1 Each 4/1/2011 $1,850 $1,850 $0 $1,850 $617



11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)



AIX V6 Update 1 Each 4/1/2011 $0 $0 $0 $0 $0


DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0





DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0




DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0


Per server 1 Each 4/1/2011 $0 $0 $0 $0 $0








AIX V6 Update 1 Each 4/1/2011 $0 $0 $0 $0 $0


DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0


11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)




DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0




DVD/CD-ROM 1 Each 4/1/2011 $0 $0 $0 $0 $0


Per server 1 Each 4/1/2011 $0 $0 $0 $0 $0





iCenter Dev (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0



Fax Ports 2 Each 4/1/2011 $939 $939 $1,878 $626 $376

SAP BusinessObjects Enterprise Premium (CPU) - Dev (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

SAP BusinessObjects Web Intelligence (CPU) - AdHoc reporting - Dev (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

Xcelsius Enterprise Interactive Viewing (CPU) Dashboards - Dev (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

SAP BusinessObjects Xcelsius Enterprise - Dev (Included w/ Production) N/A User 4/1/2011 $0 $0 $0 $0 $0

Crystal Reports 2008 - Dev (Included w/ Production) N/A User 4/1/2011 $0 $0 $0 $0 $0

11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

SAP BusinessObjects Metadata Management (CPU) - Data Dictionary - Dev (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

JBOSS Enterprise BRMS with Standard Support - Dev 4 CPU 4/1/2011 $0 $0 $0 $25,105 $15,063

JBOSS SOA Platform - 4 CPU Standard Support - Dev 4 CPU 4/1/2011 $0 $0 $0 $17,738 $10,643




Rational Application Developer + 12 Months Support (Client license included in Accenture Enterprise License while Accenture on the project) 10 Users 12/1/2012 $1,709 $1,709 $17,095 $0 $3,419

Rational Requisite Pro + 12 Months Support(Client license included in Accenture Enterprise License while Accenture on the project) 15 Users 12/1/2012 $1,932 $1,932 $28,984 $0 $5,797

Rational ClearCase + 12 Months Support (Client license included in Accenture Enterprise License while Accenture on the project) 10 Users 12/1/2012 $3,770 $3,770 $37,696 $0 $7,539

Rational ClearQuest + 12 Months Support (Client license included in Accenture Enterprise License while Accenture on the project) 15 Users 12/1/2012 $1,480 $1,480 $22,195 $0 $4,439



EngageOne Interactive Dev (Included w/ Production) 1 CPU 4/1/2011 $0 $0 $0 $0 $0

DOC1 Designer (Included in Production 5 Users 4/1/2011 $0 $0 $0 $0 $0

11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

Price)

v8.0 - Genesys CIM Platform- MS - Lab 1 Lab 4/1/2011 $50,000 $12,500 $12,500 $4,167 $2,500

v8.0 - HA - CIM Platform - Lab 1 Lab 4/1/2011 $6,250 $1,563 $1,563 $521 $313

v8.0 - SNMP - Lab 1 Lab 4/1/2011 $20,000 $5,000 $5,000 $1,667 $1,000

v8.0 - SIP Server - Lab 1 Lab 4/1/2011 $18,125 $4,531 $4,531 $1,510 $906

v8.0 - Genesys Info Mart - Lab 1 Lab 4/1/2011 $17,500 $4,375 $4,375 $1,458 $875

v8.0 - HA - Genesys Info Mart - Lab 1 Lab 4/1/2011 $3,500 $875 $875 $292 $175

v8.0 - Genesys Workforce Management -Lab 1 Lab 4/1/2011 $25,000 $6,250 $6,250 $2,083 $1,250

v8.1 - Genesys Voice Platform - Lab 1 Lab 4/1/2011 $43,200 $10,800 $10,800 $3,600 $2,160

v8.1 - Genesys Media Server - Lab 1 Lab 4/1/2011 $24,000 $6,000 $6,000 $2,000 $1,200

v8.0 - QM - Quality Management Lab 1 Lab 4/1/2011 $21,250 $12,750 $12,750 $4,250 $2,550


Genesys G-PASS Annual Training Passport (1 year) 4 Person 4/1/2011 $17,500 $17,500 $70,000 $0 $0

Genesys G-PASS Annual Training Passport (2nd year extension) 1 Person 4/1/2011 $8,750 $8,750 $8,750 $0 $0

Symantec Virus Scan for File Uploads - Dev (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

Jspell SDK for Java Global Site License - Dev (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

Grammar Check Software - Dev (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

CDYNE Address Validation Service 1000/mo Uses 4/1/2011 $480 $480 $480 $800 $480

Oracle User Productivity Kit - UPK Developer Perpetual License 2 Users 4/1/2011 $10,500 $10,500 $21,000 $6,300 $3,780

Adobe Captivate 5 2 Users 4/1/2011 $800 $800 $1,600 $0 $0

Adobe Creative Suite 5 Web Premium 2 Users 4/1/2011 $1,799 $1,799 $3,598 $0 $0

Adobe Connect 12 Months 4/1/2011 $55 $55 $660 $0 $0

11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

Test Environment

Hardware




HP Shared Storage - See Production description for sh+A2ared storage solution. N/A $0 $0 $0 $0 $0

HP Test Servers






HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0








11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)




























11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0





















11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)



























11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)















IBM Test Servers for DB2

Power 720 4-core 3.0GHz 64GB Test

DB:8202 Model E4B 2 Each 4/1/2011 $338 $311 $622 $920 $552






8GB (2x4GB) Memory DIMMs, 1066 MHz, 2Gb DDR3 DRAM 16 Each 4/1/2011 $1,065 $980 $15,677 $0 $0




11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)






2-Port 10/100/1000 Base-TX Ethernet PCI Express Adapter 4 Each 4/1/2011 $528 $486 $1,943 $0 $0




4-core 3.0 GHz POWER7 Processor Module 2 Each 4/1/2011 $750 $690 $1,380 $920 $552





Software

HP Test Servers SW





11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)


















IBM Test Server SW



11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)


AIX V6 Update 2 Each 4/1/2011 $0 $0 $0 $0 $0


DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0





DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0




DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0


Per server 2 Each 4/1/2011 $0 $0 $0 $0 $0












11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)


8202-E4B 24x7x4 WSU 2 Each 4/1/2011 $1,000 $1,000 $0 $2,000 $667


iCenter 1 Each 4/1/2011 $0 $0 $0 $0 $0



Fax Ports 2 Each 4/1/2011 $939 $939 $1,878 $626 $376

SAP BusinessObjects Enterprise Premium (CPU) - Test (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

SAP BusinessObjects Web Intelligence (CPU) - AdHoc reporting - Test (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

Xcelsius Enterprise Interactive Viewing (CPU) Dashboards - Test (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

SAP BusinessObjects Xcelsius Enterprise - Test (Included w/ Production) N/A User 4/1/2011 $0 $0 $0 $0 $0

Crystal Reports 2008 - Test (Included w/ Production) N/A User 4/1/2011 $0 $0 $0 $0 $0

SAP BusinessObjects Metadata Management (CPU) - Data Dictionary - Test (Included w/ Production) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

JBOSS Enterprise BRMS with Standard Support - Test (Included in Dev) 2 CPU 4/1/2011 $0 $0 $0 $0 $0

JBOSS SOA Platform - 4 CPU Standard Support - Test (Included in Dev) 2 CPU 4/1/2011 $0 $0 $0 $0 $0




IBM Tivoli Directory Server + 12 Months 560 PVU 4/1/2011 $80 $80 $44,878 $5,236 $8,976

11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

Support



EngageOne Interactive Test License (Included w/ Production) 1 CPU 4/1/2011 $0 $0 $0 $0 $0

v8.0 - Genesys CIM Platform- MS - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - HA - CIM Platform - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - SNMP - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - SIP Server - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - Genesys Info Mart - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - HA - Genesys Info Mart - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - Genesys Workforce Management -Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.1 - Genesys Voice Platform - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.1 - Genesys Media Server - Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0

v8.0 - QM - Quality Management Lab (Included w/ Dev) 1 Lab 4/1/2011 $0 $0 $0 $0 $0


Symantec Virus Scan for File Uploads - Test (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

Jspell SDK for Java Global Site License - Test (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

Grammar Check Software - Test (Included w/ Production) 1 Each 4/1/2011 $0 $0 $0 $0 $0

CDYNE Address Validation Service 2000/mo Uses 4/1/2011 $720 $720 $720 $1,200 $720


11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

Hardware

Fujitsu Fi-5110C 8 Each 4/1/2011 $975 $975 $7,800 $1,833 $1,100

Fujitsu Fi-6140 2 Each 4/1/2011 $2,050 $2,050 $4,100 $633 $380

Kodak i620 2 Each 4/1/2011 $20,350 $20,350 $40,700 $1,939 $1,163



F5 BIG-IP Local Traffic Manager 1600-4G-R 2 Each 4/1/2011 $15,835 $15,835 $31,670 $9,692 $5,815

HP Production Servers








HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0






HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

HP BL460c G7 E5640 Kit 5 Each 4/1/2011 $1,099 $824 $4,121 $0 $0






HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0


















HP BL460c G7 E5640 Kit 6 Each 4/1/2011 $1,099 $824 $4,946 $0 $0



11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)









HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0











HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0


11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)





HP BL460c G7 E5640 Kit 2 Each 4/1/2011 $1,099 $824 $1,649 $0 $0






HP BL460c G7 E5640 Kit 2 Each 4/1/2011 $1,099 $824 $1,649 $0 $0

















11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)



























11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)


HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0






HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 Kit 5 Each 4/1/2011 $1,099 $824 $4,121 $0 $0






HP BL460c G7 E5640 Kit 3 Each 4/1/2011 $1,099 $824 $2,473 $0 $0








11/10/2010 of 126 10-ITN-001-SS


Date of Procurement

List License

Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)












HP BL460c G7 E5640 Kit 6 Each 4/1/2011 $1,099 $824 $4,946 $0 $0











HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0





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HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0






HP BL460c G7 E5640 Kit 2 Each 4/1/2011 $1,099 $824 $1,649 $0 $0






HP BL460c G7 E5640 Kit 1 Each 4/1/2011 $1,099 $824 $824 $0 $0









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ProCurve Software Group #6 Support 1 Each 4/1/2011 $0 $0 $0 $531 $177











DB:8205 Model E6B 2 Each 4/1/2011 $865 $796 $1,592 $2,880 $1,728













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4-core 3.7 GHz POWER7 Processor Module 4 Each 4/1/2011 $4,100 $3,772 $15,088 $2,960 $1,776

One Processor Activation for Processor Feature #8347 8 Each 4/1/2011 $3,300 $3,036 $24,288 $0 $0




HMC 1:7042-CR6 Rack-mounted Hardw.Mgmt.Console 1 Each 4/1/2011 $5,800 $5,336 $5,336 $640 $384

Internal Modem 1 Each 4/1/2011 $200 $184 $184 $0 $0

Hardware Management Console Licensed Machine Code v7 1 Each 4/1/2011 $0 $0 $0 $0 $0

Modem Cable - US/Canada and General Use 1 Each 4/1/2011 $17 $16 $16 $0 $0


HMC CR5/CR6 Redundant Power Supply, 675 W 1 Each 4/1/2011 $277 $255 $255 $0 $0


Ethernet Cable, 15m, Hardware Management Console to System Unit 1 Each 4/1/2011 $33 $30 $30 $0 $0

HMC/Server Order Linkage Indicator 1 Each 4/1/2011 $0 $0 $0 $0 $0

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(post DDI)


IBM 7316-TF3 Rack-Mounted Flat Panel Console Kit 1 Each 4/1/2011 $3,000 $2,760 $2,760 $480 $288


Space Saver 2 Keyboard, US English 1 Each 4/1/2011 $150 $138 $138 $0 $0


Power Cord (4M) All (Standard Cord) 1 Each 4/1/2011 $0 $0 $0 $0 $0


Rep:8202 Model E4B 2 Each 4/1/2011 $338 $311 $622 $920 $552
















Power Cable -- Drawer to IBM PDU, 14- 2 Each 4/1/2011 $14 $13 $26 $0 $0

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foot, 250V/10A



6-core 3.0 GHz POWER7 Processor Module 2 Each 4/1/2011 $1,200 $1,104 $2,208 $1,400 $840





HP Shared Storage Solution for Dev, Test, and Production

HP Universal Rack 10642 G2 Shock Rack 1 Each 4/1/2011 $1,489 $983 $983 $0 $0


HP X3800 Network Storage Gateway 1 Each 4/1/2011 $9,499 $6,269 $6,269 $0 $0


X3800 Network Storage Gateway Supp 1 Each 4/1/2011 $0 $0 $0 $966 $322


HP Startup ProLiant Storage Server SVC 1 Each 4/1/2011 $0 $0 $0 $1,650 $550

HP 82Q 8Gb Dual Port PCI-e FC HBA 1 Each 4/1/2011 $1,999 $1,319 $1,319 $0 $0

HP EVA4400 Dual Controller Array 1 Each 4/1/2011 $7,355 $4,854 $4,854 $0 $0


HP Installation EVA 4400 SVC 1 Each 4/1/2011 $0 $0 $0 $5,049 $1,683





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Maintenance Renewal

(post DDI)

HP EVA4400 iSCSI Connectivity Option 1 Each 4/1/2011 $7,500 $4,950 $4,950 $0 $0

HP EVA4400 iSCSI Conn Opt Field Upg Kit 1 Each 4/1/2011 $7,500 $4,950 $4,950 $0 $0


HP EVA iSCSI HW Installation 2 Each 4/1/2011 $0 $0 $0 $462 $154

HP 8/24 Base 16-ports Enabled SAN Switch 2 Each 4/1/2011 $6,899 $4,553 $9,107 $0 $0

HP 8Gb Shortwave B-series FC SFP+ 1 Pack 32 Each 4/1/2011 $249 $164 $5,259 $0 $0

HP Storage yearly expansion (5TB) 1 Each 4/1/2011 $43,206 $28,516 $0 $0 $28,516

HP Shared Tape Backup

HP DL160 G6 HP CTO Chassis 4 Each 4/1/2011 $552 $364 $1,457 $0 $0

U.S. - English localization 4 Each 4/1/2011 $0 $0 $0 $0 $0

HP E5504 DL160 G6 FIO Kit 4 Each 4/1/2011 $349 $230 $921 $0 $0



HP 9.5mm SATA DVD ROM Kit 4 Each 4/1/2011 $129 $85 $341 $0 $0

HP P212/ZM Smart Array Controller 4 Each 4/1/2011 $199 $131 $525 $0 $0

HP 460W CS HE PS/BKPLN/BRKT G6 FIO Kit 4 Each 4/1/2011 $249 $164 $657 $0 $0

HP 2HDD Backplane G6 FIO Kit 4 Each 4/1/2011 $20 $13 $53 $0 $0

HP 3y 4h 24x7 HW Support 1 Each 4/1/2011 $0 $0 $0 $0 $0

ProLiant Svr DL14x/DL16xHWSupp 4 Each 4/1/2011 $0 $0 $0 $1,608 $536


100 Series HW Installation SVC 4 Each 4/1/2011 $0 $0 $0 $528 $176

HP MSL4048 2 LTO-5 3000 SAS Lbry 1 Each 4/1/2011 $16,300 $10,758 $10,758 $0 $0


HP Startup for 1 MSL5U Lib SVC 1 Each 4/1/2011 $0 $0 $0 $2,475 $825

HP MSL LTO-5 Ultrium 3000 SAS Drive Kit 2 Each 4/1/2011 $8,400 $5,544 $11,088 $0 $0

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Add on drives and cards Installation 2 Each 4/1/2011 $0 $0 $0 $462 $154

HP MSL Redundant Power Supply Kit 1 Each 4/1/2011 $750 $495 $495 $0 $0

HP LTO5 Ultrium 3TB RW Data Tape 48 Each 4/1/2011 $153 $101 $4,836 $0 $0

HP 4m Ext Mini-SAS to 4x1 Mini-SAS Cable 1 Each 4/1/2011 $315 $208 $208 $0 $0

HP 24A High Voltage US/JP Modular PDU 2 Each 4/1/2011 $299 $197 $395 $0 $0

Factory horizontal mount of PDU 2 Each 4/1/2011 $0 $0 $0 $0 $0




HP 16A High Voltage Modular PDU 1 Each 4/1/2011 $299 $197 $197 $0 $0

HP 3.6m C19 Nema L6-20P NA/JP Pwr Crd 1 Each 4/1/2011 $55 $36 $36 $0 $0

HP EVA4400 iSCSI 32 Initiator Upg LTU 1 Each 4/1/2011 $2,500 $1,650 $1,650 $0 $0


EVA4400 Dual Ctrl JW Supp 1 Each 4/1/2011 $0 $0 $0 $761 $254

EVA 450-1TB HDD HW Supp 56 Each 4/1/2011 $0 $0 $0 $12,086 $4,029

CV+BC+DCM SWBundle EVA4400 LTU 1 Each 4/1/2011 $0 $0 $0 $5,646 $1,882

MSL4048 Library Support 1 Each 4/1/2011 $0 $0 $0 $3,379 $1,126

HP EVA iSCSI Support 2 Each 4/1/2011 $0 $0 $0 $2,035 $678

EVA M6412A FC Drive Enclosure Support 5 Each 4/1/2011 $0 $0 $0 $1,756 $585

HP B-Series 8/8 and 8/24 Switch Support 2 Each 4/1/2011 $0 $0 $0 $1,271 $424

HP 2m Multi-mode OM3 LC/LC FC Cable 4 Each 4/1/2011 $75 $50 $198 $0 $0

HP 15m Multi-mode OM3 LC/LC FC Cable 32 Each 4/1/2011 $135 $89 $2,851 $0 $0


HP CP I&S BC-EVA Lvl 1 Tier1 1 Each 4/1/2011 $0 $0 $0 $6,402 $2,134

HP Startup SAN - Level 1 Tier 1 Svc 1 Each 4/1/2011 $0 $0 $0 $4,620 $1,540

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Price


Maintenance Renewal

(post DDI)

Cisco ASA 5510 Firewall 2 Each 4/1/2011 $5,745 $2,873 $5,745 $2,367 $1,420

Opengear 48-port console server 3 Each 4/1/2011 $1,550 $1,550 $4,650 $856 $605

Alcatel-Lucent IP Touch 4008 Phone 500 Each 4/1/2011 $180 $180 $90,000 $0 $0

Shipping 1 Each 4/1/2011 $50,000 $50,000 $50,000 $0 $0

Software

HP Prod Servers SW


















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Per Processor 3 Yr Small Power 7 7x24 Support 16 Each 4/1/2011 $89 $71 $0 $1,139 $380



8205-E6B 24x7x4 WSU 2 Each 4/1/2011 $2,550 $2,550 $0 $5,100 $1,700


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Price


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(post DDI)

Initial Software Support 3 Year 1 Each 4/1/2011 $0 $0 $0 $0 $0

Per Processor Software Support 3 Year 1 Each 4/1/2011 $675 $540 $0 $540 $180

Per Processor 24x7 Software Support 3 Year 1 Each 4/1/2011 $236 $189 $0 $189 $63

Agreement for MCRSA 1 Each 4/1/2011 $0 $0 $0 $0 $0



7042-CR6 24x7x4 WSU 1 Each 4/1/2011 $192 $192 $0 $192 $64










8202-E4B 24x7x4 WSU 2 Each 4/1/2011 $1,000 $1,000 $0 $2,000 $667





AIX V6 Update 2 Each 4/1/2011 $0 $0 $0 $0 $0


DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0


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DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0




DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0


Per server 2 Each 4/1/2011 $0 $0 $0 $0 $0








AIX V6 Update 2 Each 4/1/2011 $0 $0 $0 $0 $0


DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0





DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0



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DVD/CD-ROM 2 Each 4/1/2011 $0 $0 $0 $0 $0


Per server 2 Each 4/1/2011 $0 $0 $0 $0 $0





HP Shared Tape Backup SW

HP Data Protector Starter Pack DVD Set 1 Each 4/1/2011 $145 $96 $96 $0 $0

HP Data Prot Start Pk Win eMedia/eLTU 1 Each 4/1/2011 $1,274 $841 $841 $0 $0

HP DP drive extn WIN/Netware/Linux E-LTU 3 Each 4/1/2011 $908 $599 $1,798 $0 $0

HP DP On-line Backup for Windows E-LTU 11 Each 4/1/2011 $1,328 $876 $9,641 $0 $0

HP SmartStart for EVA v3.3 E-Media Kit 1 Each 4/1/2011 $125 $83 $83 $0 $0

HP CV+BC+DCM SW Bundle EVA4400 E-LTU 1 Each 4/1/2011 $17,000 $11,220 $11,220 $0 $0

HP 3y 24x7 SW Support 1 Each 4/1/2011 $0 $0 $0 $0 $0

HP Software 1QK Supp 3 Each 4/1/2011 $0 $0 $0 $1,450 $483

HP Software 1QL Supp 11 Each 4/1/2011 $0 $0 $0 $7,968 $2,656

HP Software 7RJ Supp 1 Each 4/1/2011 $0 $0 $0 $693 $231

HP SW Basic Data Protector Install SVC 1 Each 4/1/2011 $0 $0 $0 $10,560 $3,520

Image API iCenter 1 Each 4/1/2011 $260,000 $260,000 $260,000 $65,000 $39,000

Image API iCenter Global License for External Users 1 Each 4/1/2011 $0 $0 $0 $0 $0



Fax Ports 18 Each 4/1/2011 $939 $939 $16,900 $5,633 $3,380

SAP BusinessObjects Enterprise Premium 2 CPU 4/1/2011 $168,750 $126,563 $253,125 $92,813 $55,688

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Price


Price


Maintenance Renewal

(post DDI)

(CPU)

SAP BusinessObjects Web Intelligence (CPU) - AdHoc reporting 2 CPU 4/1/2011 $100,000 $75,000 $150,000 $55,000 $33,000

Xcelsius Enterprise Interactive Viewing (CPU) Dashboards 2 CPU 4/1/2011 $68,750 $51,563 $103,125 $37,813 $22,688

SAP BusinessObjects Xcelsius Enterprise 5 User 4/1/2011 $1,220 $915 $4,575 $1,678 $1,007

Crystal Reports 2008 5 User 4/1/2011 $495 $371 $1,856 $681 $408

SAP BusinessObjects Metadata Management (CPU) - Data Dictionary 2 CPU 4/1/2011 $41,250 $30,938 $61,875 $22,688 $13,613

JBOSS Enterprise BRMS with Premium Support 4 CPU 4/1/2011 $0 $0 $0 $37,657 $22,594

JBOSS SOA Platform - 4 CPU Premium Support 4 CPU 4/1/2011 $0 $0 $0 $26,607 $15,964


IBM InfoSphere DataStage + 12 Months Support 560 PVU 4/1/2011 $420 $420 $235,026 $27,420 $47,005




Pitney Bowes EngageOne Interactive Production Server 1 CPU 4/1/2011 $315,000 $277,200 $277,200 $115,500 $69,300

v8.0 - Genesys CIM Platform - MS 500 Seats 4/1/2011 $2,000 $500 $250,000 $83,333 $50,000

v8.0 - HA - CIM Platform 500 Seats 4/1/2011 $250 $63 $31,250 $10,417 $6,250

v8.0 - SNMP 1 Site 4/1/2011 $20,000 $5,000 $5,000 $1,667 $1,000

v8.0 - SIP Server 500 Seats 4/1/2011 $725 $181 $90,625 $30,208 $18,125

v8.0 - Genesys Info Mart 500 Seats 4/1/2011 $700 $175 $87,500 $29,167 $17,500

v8.0 - HA - Genesys Info Mart 500 Seats 4/1/2011 $140 $35 $17,500 $5,833 $3,500

v8.0 - Genesys Interactive Insights 500 Seats 4/1/2011 $100 $25 $12,500 $4,167 $2,500

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Price

Proposed License

Price


Price


Maintenance Renewal

(post DDI)

v8.0 - Genesys Workforce Management 500 Seats 4/1/2011 $1,000 $250 $125,000 $41,667 $25,000

v7.6 - Genesys Agent Desktop 500 Seats 4/1/2011 $750 $188 $93,750 $31,250 $18,750

v8.0 - Genesys Universal SDK 1 Customer 4/1/2011 $25,000 $6,250 $6,250 $2,083 $1,250

v7.1 - Virtual Hold Concierge v6 54 Port 4/1/2011 $4,325 $3,028 $163,485 $54,495 $32,697

v8.1 - Genesys Voice Platform 1100 Port 4/1/2011 $1,800 $450 $495,000 $165,000 $99,000

v8.1 - HA - Genesys Voice Platform 275 Port 4/1/2011 $450 $113 $30,938 $10,313 $6,188

v8.1 - Genesys Media Server 960 Port 4/1/2011 $1,000 $250 $240,000 $80,000 $48,000

v8.1 - HA - Genesys Media Server 960 Port 4/1/2011 $250 $63 $60,000 $20,000 $12,000

v8.0 - QM - Quality Mgr & Screen Capture 500 Seat 4/1/2011 $850 $510 $255,000 $85,000 $51,000

v8.0 - HA - QM - Call Recording 500 Seat 4/1/2011 $200 $120 $60,000 $20,000 $12,000

Symantec Virus Scan for File Uploads 1 Each 4/1/2011 $30,000 $30,000 $30,000 $11,000 $6,600

Jspell SDK for Java Global Site License 1 Each 4/1/2011 $2,995 $2,995 $2,995 $1,248 $749

Grammar Check Software 1 Each 4/1/2011 $10,000 $10,000 $10,000 $4,167 $2,500

CDYNE Address Validation Service 300k/mo Uses 4/1/2011 $21,720 $21,720 $0 $36,200 $21,720

Exhibit 2 Bill of Materials:

Description Assumptions (Ex: # of users, performance levels, etc.)

General

All hardware and software for all environments (Development, Test, and Production) would be purchased at the same time and no less than five (5) months before development starts to allow for delivery, setup, and configuration. Proposed purchase dates are reflected in the ‘Date of Procurement’ column of the BOM, Exhibit 2 above.

Development

Hardware

General Environments are active at all times and in use.

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General We determined the minimum capacity needs for Development environment hardware based upon the requirement for a minimum of 25% of Production capacity.

SAN Storage for Databases (Production and Non-

Production)

Description: This storage will hold the primary DB2 application databases as well as other smaller configuration databases for other applications.

Florida Solution: HP Storage Cluster with 3.6TB usable storage in a RAID 10 configuration with 3600 IOPS.

Justification:

Illinois DB2 database is 200GB with 5 years of history

Florida requires 7 years of retention, 200 *7/5 = 280GB

Reporting database mirrors the transactional database, 280 * 2 = 560GB

Allow 1TB for DB2 database to allow for growth

Additional databases (CRM, iCenter, etc.) sized at 920GB total

Allow an additional 1TB for P.I.T. (point in time) backups

Total needed, 1 + .92 + 1 = 2.92GB

Shared SAN Storage for Virtual Environments,

Images, and Utility Space (Production and Non-

Production)

Description: This shared storage will be used by the virtual servers for operating systems, application installations, log files, and utility space (conversion data extracts, etc.). In addition, this shared SAN will hold the images for the iCenter document imaging and content management solution.


Justification:

Illinois first year project for images is 3.7TB. Allow for 50% increase. 3.7*1.5 = 5.55TB

Storage needed for OS, applications, log files = 3.5TB

Utility Storage for conversion data extracts, etc. = 1.5TB

Total needed: 5.5 + 3.5 + 1.5 = 10.5TB

Software

General The required software licenses are based on either the Central Processing Unit (CPU) cores available in the hardware or on the number of users.

General Software licensing won’t be in violation of the associated licensing agreements.

Test Environment

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Hardware


General We determined the minimum capacity needs for Test environment hardware based upon the requirement for a minimum of 25% of Production capacity.

General The Test environment shall be used for Training and Performance/Stress Testing.


Production)



Justification:







Total needed, 1 + .92 + 1 = 2.92GB



Production)



Justification:



Utility Storage for conversion data extracts, etc. = 1.5TB

Total needed: 5.5 + 3.5 + 1.5 = 10.5TB

Included in assumptions for development environment

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Software

General The required software licenses are based on either the Central Processing Unit (CPU) cores available in the hardware or on the number of users.



Hardware


General

We used many of the non-functional System Architecture requirements as a guide for hardware sizing. Some of the key usage profile parameter requirements include:

24x7x365 availability

99.99% availability

1600 concurrent users

200,000 concurrent external users

3.6 million claims annually

1.5 million claimants annually

250,000 appeals annually

500 Call center agents

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General

The Illinois IBIS production system was used as a reference implementation for current utilization metrics because the system has a known hardware configuration and produces tangible statistics of the daily business activity and transaction volumes and hardware resource usage from production operations. In a typical day, the Illinois IBIS system has the following usage characteristics:

5000 claimant users

Internet initial claims average 1200-1600 claims/day

50,000 certifications (75% IVR, 25% web)

Monday peak - 8500 certifications/hour

1500 staff users Additionally, the Illinois IBIS system has passed scalability tests that provided insight to the hardware configuration required to meet the AWI usage profile requirements. The Illinois IBIS system hardware configuration successfully passed scalability tests of:

1500 staff and 1700 claimants logged in simultaneously

15,000 claims/day

General A simple extrapolation of 15,000 claims/day for a year (240 working days), yields 3.6 million claims/year which aligns with AWI’s projected requirements. Considering self service capabilities, the IL hardware configuration processing at this level for 364 days per year would support over 5 million claims/year.

General

In reviewing the IL IBIS implementation, we found that compared to AWI’s concurrent external user requirement (200,000) that IL modeled and tested a much smaller number of concurrent external users. The IL IBIS implementation modeled and tested the need for only 1,700 concurrent external users logged in. The basis for this modeling was the expectation that the majority of external users are performing certifications. Illinois experiences about 200,000 certifications per week. The peak day for certifications is Monday, when 100,000 certifications are processed by external users throughout the entire day. To estimate Florida’s peak concurrent external users, we did a worst case scenario and calculated usage in a scenario where Florida experienced twice the volume of Illinois peak day transactions volumes.

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General

For Florida a worst case scenario of 200,000 external users processing certifications on the same day the peak concurrent users logged would result in a need for 5,000 concurrent users.

200,000 certifications in a day

A worst case peak hour might see 20% of the total daily transactions (40,000 certifications)

The percent of transactions through web might be 75% yielding 30,000 in peak hour. (Note in Illinois currently 75% of transactions are done through the IVR so their peak hour would only be 10,000 transactions).

During the peak hour we assume a consistent transaction arrival rate of 500 per minute (30,000 certifications / 60 minutes)

An external user would typically only be logged in for 10 minutes. Therefore, during this 10 minute window, these users would overlap and be using the system concurrently.

500 certifications users/minute * 10 minutes = 5,000 concurrent users Note: Illinois’s testing of 1700 users provides significant contingency since their calculated volumes would be 833, one sixth AWI calculated volumes since we doubled volume and tripled internet usage levels. (5,000 concurrent users doing transaction / (2 (half the volume) *3 (one third the web volume)). Though we suspect the hardware configuration that was load test in Illinois has sufficient capacity for AWI, we adjusted our hardware configuration to potentially concurrently support triple the tested external users being concurrently logged in. Based on our performance testing of our system in Illinois, we suspect the hardware configured for Illinois could handle the expected transaction volume for Florida. For concurrent users, we need to increase our configuration to support a 6.7% increase in internal users (from 1500 to 1600) and a 300% increase in external users from 1700 to 5000 external users.

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General

Based on the adjustments identified, we have proposed increasing the hardware capacity for Florida compared to the hardware configuration concurrently in use in Illinois. We made adjustments based on increased processing power and reduced cost for CPU cores and memory. For example, the servers in Illinois contain CPUs with single or dual cores. Now, quad-core CPUs are standard. The base server configuration from HP is 2 quad-core CPUs and 4GB of RAM. If the sizing indicated the need for slightly less CPU, we generally kept the CPU sized at 2 CPUs since there is little cost savings to reduce to 1 CPU. If the software license cost was significant based on CPU cores, we would reduce to 1 CPU when possible. For applications where memory plays a significant role in performance (DB, ETL, etc.), we increased the memory to gain significant performance improvements for a relatively small cost. Based on ITN discussion session we have are also made adjustments to increased use of a virtualized server environment approach. This enables more flexibility when allocating system resources and greater ease of monitoring and management of the environments. Once we are able to test the specific transaction profile for Florida, we can adjust the resource allocation between application components to optimize performance and scalability. With virtualized servers, this can be accomplished easily with a management console without having to redeploy an application on a new server.

General

To determine a hardware specification for Florida AWI, we worked with our hardware vendors to recommend a configuration. We provided the Illinois specifications and capacity adjustments including increased internal and external user ratios and use of server virtualization. The vendors translated processor throughput equivalents between IL hardware configuration and the proposed hardware offerings.

General

Throughout the specification process we iteratively revised our hardware specifications. While we feel that we have sized the proposed hardware appropriately to handle the anticipated transaction volume, we realize that more processing power or memory could potentially be needed. For this reason, we included room for expansion in the hardware enclosures to allow for the addition of processors and/or memory.

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Edge Server

Description: Software-based load balancer that distributes requests between the two web servers.

Illinois Solution: Uses a hardware load balancer provided by the State data center.

Florida Solution: 2 servers (1 CPU, 4 GB memory each)

Justification: Cost included with WebSphere Application Server. Software solution provides ability to customize load balancing rules and cache web content. Basic functionality requires little CPU resources, and server has low resource utilization. Two servers are included for redundancy.

Web Server

Description: Accepts requests from the Edge Servers and passes them through to the Application Servers. Uses WebSphere Application Server plug-in to load balance across the Application Servers. These servers are typically not heavily utilized. Depending on activity a typical web server supports 1000-1500 concurrent users.

Servers CPU/Server Cores/CPU Total Cores Memory (GB)/Server

Total Memory (GB)

Illinois 3 1 2 6 1 3

Florida 2 2 4 24 4 8

Justification: We have increased the total cores by 400% and more than doubled the memory. This should easily support calculated adjustments in the number of concurrent users on the system.

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WebSphere Application Server

Description: This is the primary processing tier for the Staff and Claimant applications. The application servers primarily accept requests from the web servers, but also expose services that can be called by the IVR system. The application server interacts with the DB2 transaction database, the document generation server, the workflow server, or the iCenter application depending on the type of transaction.


Total Memory (GB)

Illinois 3 2 1 6 10 30

Florida 3 2 4 24 16 48

Justification: We have increased the number of total cores by 400% and increased the memory by 60%. This should allow ample room for peak user count adjustments compared to the Illinois configuration.

DB2 Database Server

Description: This tier stores the data for the application and is accessed by many different application components. The data tier is the primary driving factor for the performance and scalability of the overall system. In general, increasing the resources available to this server will improve performance across the entire solution.

Illinois Solution: DB2 runs on a z/OS mainframe. The same transactional database is used for reporting.

Florida Solution: DB2 running on 2 Red Hat Linux servers (2 quad-core CPU, 128GB memory each). One database is used for transactional data. The data is replicated to a mirrored database that is used for reporting.

Justification: We consulted IBM DB2 SMEs for sizing recommendations for DB2 running on Red Hat Enterprise Linux. In Illinois, the DB2 transactions run on the mainframe with a typical load in the range of 335 - 375 CP MIPS. The database needs to support 350 database transactions per minute with about 90% of the transactions reads and 10% being writes. IBM SMEs recommended a server with 2 quad-core CPUs to meet the current needs and provide some headroom for future transaction volume growth. In addition, they recommended that we max out the memory for the server to improve performance.

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Business Object Reporting Server

Description: This server executes scheduled and on-demand reports. It interacts with the DB2 database server.


Total Memory (GB)


Florida 1 1 4 4 8 8

Justification: We have doubled the number of total cores and memory for the reporting server. In the AWI Answers to Vendor Questions, a response indicates that 60 users will need access to real-time and analytic reports. We confirmed that this sizing would support the user load with SMEs from SAP Business Objects.

Batch Server

Description: This server hosts executable batch jobs that access the DB2 database server.

Illinois Solution: The batch jobs for database record processing execute on the same z/OS mainframe as the DB2 database.

Florida Solution: Batch jobs execute on 2 Red Hat Linux servers (2 quad-core CPU, 8GB memory each). Justification: In Illinois, the records processing batch jobs shared system resources with the database. For Florida, we have allocated hardware resources specifically for the batch jobs. This both reduces the load on the database and increases the amount of resources available t the batch jobs. We have found that performance and scalability of these jobs is primarily driven by the database performance.

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Correspondence Server

Description: This server generates correspondence documents (forms and letters). It also hosts batch jobs that generate correspondence. The server pulls data from the DB2 database. It also accepts requests from the application server to generate real-time correspondence documents.


Total Memory (GB)


Florida 1 1 4 4 6 6

Justification: We have doubled the number of total cores and increased the memory by 50% for the correspondence generation server. Since the software license is relatively expensive and is based on number of CPUs, we decided to stay at 1 CPU.

From the AWI feasibility study:

11.1 million pages of correspondence are generated per year.

11.1 million / 250 days = 44,400 pages/night.

In Illinois, we projected and tested for 57,000 documents and 130,000 pages per night. On average, our Illinois system has been generating over 40,000 documents and 80,000 pages per night.

ETL Conversion Server

Description: This server is used for development, testing, and execution of the data conversion jobs. The server will access data extracts from the legacy data stores then transform and load the data into the DB2 database.


Total Memory (GB)

Illinois 1 6 1 6 32 32

Florida 1 2 4 8 32 32

Justification: We have increased the number of total cores by 33% and left the initial memory allocation the same as Illinois. Since this will run on a virtual machine, we can easily allocate additional memory to this server if we find it is needed as we test our mock conversions.

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iCenter Imaging and Content Management

Description: This component supports the imaging process and stores the images in a content management solution. The component consists of web servers, fax servers, applications servers, and database servers. The component stores images on the shared SAN storage solution.

Florida Solution:


Total Memory (GB)

Web Server 2 1 4 8 4 8

Fax Server 2 2 4 16 4 8

App Server 2 2 4 16 4 8

DB Server 2 2 4 16 6 12

Justification: Our team members from Image API currently support the document imaging and content management needs for AWI. Based on their historical experience, the AWI Feasibility Study projection of 11.1 million pages per year, and our projected volumes from Illinois, Image API increased the capacity to handle the volume of images.

Workflow Server

Description: This server will be used to supplement the application embedded workflow in myBIS with key business processes that require more robust BPM workflow. The application servers will interface with the workflow server when needed. The workflow server will also store configuration data in the database.

Illinois Solution: Currently, the myBIS solution does not contain a separate workflow server.

Florida Solution: JBOSS SOA Platform will be used to supplement the application embedded workflow for key business processes. The workflow servers will consist of 2 Red Hat Linux servers (2 quad-core CPU, 4GB memory each).

Justification: The workflow functionality on this server will be limited. We have two servers for redundancy. The base server configuration is a powerful, enterprise class configuration. Since the environment is running on a virtual machine, we can easily allocate additional resources to the environment, if needed during performance testing.

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Genesys hardware sizing and software licensing

The Genesys hardware and software sizing is based upon several key factors: - Projected call volumes into the cloud: We used the call volumes provided by the State in Q&A ID#54

that provided ~3M calls per month into the cloud. - # of Call Center Agents: We proposed 320 licenses in our original proposal to calculate MS Dynamics

CRM licensing as provided in Q&A ID #49 for the count of AWI agents in Tallahassee, Orlando, and Ft. Lauderdale. For the Interim Proposal Response we have included licenses for 500 AWI agents per the request from the State during Negotiation Session #1.

- IVR Volume: We proposed that hardware and licenses would be needed for 1,100 ports and provided HA for 275 ports. We calculated this based upon the base metrics provided by the State in Q&A ID#54 which included current monthly call volumes and IVR handle times.


Production)



Justification:







Total needed, 1 + .92 + 1 = 2.92GB



Production)



Justification:



Utility Storage for conversion data extracts, etc. = 1.5TB Total needed: 5.5 + 3.5 + 1.5 = 10.5TB

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General Based on the above methodology/assumption, we determined the capacity needs for Florida’s Production environment. This allowed use to define the hardware and software needs for Production and subsequently for Test (a minimum of 25% of Production capacity) and Development (a minimum of 25% of Production capacity).

Software

General The required software licenses are based on either the Central Processing Unit (CPU) cores available in the hardware (as described above and in the clarifications section) or on the number of users.


General

The table below displays assumptions that we used to calculate necessary user-based licenses.

# Type Software Licenses Basis of Assumption

500 AWI Call Center Agents

Genesys CIM Platform (500), Genesys SIP Server (500), Genesys Info Mart (500), Genesys Interactive Insights (500), Genesys Workforce Management (500), Genesys Quality Mgr. and Screen Capture (500)

We proposed 320 licenses in our original proposal to calculate MS Dynamics CRM licensing as provided in Q&A ID #49 for the count of AWI agents in Tallahassee, Orlando, and Ft. Lauderdale. For the Interim Proposal Response we have included licenses for 500 AWI agents per the request from the State during Negotiation Session #1.

1600 Functional End Users

QAS Pro 6.41 API (1600) Q&A ID#76 and Q&A ID#189.

250,000/ month

Documents iCenter (1) 1 iCenter license to handle based on Q&A ID#137.

18 Fax Incoming Lines

FAX Software (1) 1 FAX software license based upon 18 incoming fax line provided in Q&A ID#137

18 Fax Incoming Lines

Fax Ports (18) 18 FAX port software licenses based upon 18 incoming fax line provided in Q&A ID#137

Exhibit 3 Bill of Materials Assumptions

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4 ATTACHMENT B – IRP 2 REVISED SDLC COST BREAKDOWN

We have provided Attachment B - Revised SDLC Cost Breakdown as a separate file with our IRP-Round 2 submission.