UC Analytics

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REPORTING AND ANALYTICS FOR MS LYNC

UC Analytics +

Real –Time

Presence | Lync RGS | Inbound Call

Handling

REAL TIME WALL BOARDS FOR LYNC RESPONSE GROUPS

Version 2

User Adoption

Costs / BillingQoE /

Capacity Planning

Employee Productivity

MAKE LYNC MANAGEABLE,MEASURABLEAND

PRODUCTIVE

RELEVANT INFORMATION THROUGH CUSTOMISABLE DASHBOARDS AND

AUTOMATED REPORTS

DASHBOARDCONFIGURABLE LAYOUTDYNAMIC CHARTSDIRECT FILTERINGSINGLE CLICK REPORTINGREAL TIME SNAPSHOTUPDATED EVERY 60 SECONDS

MONITORS

QUALITY TREND

MEAN OPINION SCORE

INBOUND CALL SUMMARY

LYNC CLIENT TYPES CALL DISTRIBUTION BY

LOCATION

CONFERENCE STATISTICS

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MONITORS

INBOUND CALL HANDLING

TOP DESTINATIONS

CALL STATISTICS

CALL TYPE SUMMARY

CALL DETAILS

GATEWAY SUMMARY

Or CREATE YOUR OWN REPORT FORMATS WITH THE

REPORT DESIGNER USE THE STANDARD TEMPLATES TO GENERATE REPORTS ON USER ADOPTION, QUALITY, CAPACITY, COST AND PRODUCTIVITY

REPORT BUILDERSORT AND SUMMARISEFILTERSCHART OPTIONSSCHEDULE REPORTSEXCEL, PDF, WORD, CSV

UC Analytics +

UC Analytics +

Real –Time

Presence | Lync RGS | Inbound

Call Handling

SUPPORTING LYNC RESPONSE GROUPSLIVE CALLS INFORMATIONREAL TIME WALL BOARDSPRESENCE STATUSES

UC Analytics +

Real –Time

Presence | Lync RGS | Inbound

Call Handling

MONITORS

PRESENCE STATUS

RESPONSE GROUP SUMMARY

RGS WALL BOARD

PRESENCE STATISTICS

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