ubiq – low bandwidth visual communication
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UBIQ – Low Bandwidth Visual Communication. Jonathan H. Connell Exploratory Computer Vision Group IBM T. J. Watson Research Center Hawthorne, NY 10532. UBIQ = The expert can be everywhere. Field service dilemma (e.g. repair): Most problems have simple solutions - PowerPoint PPT PresentationTRANSCRIPT
Exploratory Computer Vision Group
© 2007 IBM Corporation
Jonathan H. ConnellExploratory Computer Vision GroupIBM T. J. Watson Research CenterHawthorne, NY 10532
UBIQ – Low Bandwidth Visual Communication
Exploratory Computer Vision Group
© 2007 IBM Corporation
UBIQ = The expert can be everywhere
Hybrid solution– Send out medium-skilled person for quick fix in most cases
– Call back to main office for more difficult problems
“Beaming in” the expert– Sometimes verbal communications is insufficient
– Pictures can be sent but take a long time to transmit
– Person in the field might take picture of wrong aspect
Provide a real-time “viewfinder” mode to allow expert to quickly snap the right picture on a remote mobile phone
Field service dilemma (e.g. repair):– Most problems have simple solutions
– Some field-service problems require experts
– Experts are expensive, want to utilize effectively
– Medium-skilled labor can fix many problems
Exploratory Computer Vision Group
© 2007 IBM Corporation
Scenario: fixing a copier
Local maintenance guy shows up promptly– Checks for correct paper & toner level
Expert asks for view of “fuser roller”– “What’s that?” – Local person uses video mode to
get to correct location
Customer calls in problem = streaks on paper
Calls back to home office for advice– Shows paper markings
Expert snaps image and examines
– Fix problem by using alcohol wipe on this component (marked)
… there.
Open the side …
… closer …
Exploratory Computer Vision Group
© 2007 IBM Corporation
Value Proposition
End Users
Lower cost of operations– No expense for cars, plane trips, lodging …
Right brain at the right place quickly– Can easily change experts if needed
– No delays due to flights, visa approval …
– Increases customer satisfaction
Better leverage existing expertise– No time lost on travel (or getting lost)
Bigger expert recruitment pool– No onerous travel or relocation
– Social skills less important
Telcos
Differentiated offering– No one else has this cool capability
– New Value-Added-Service application to increase stickiness
Focus on (more lucrative) enterprise customer base
Optimized use of data network
Supports higher usage data traffic– Offset by increased (worker) productivity
Exploratory Computer Vision Group
© 2007 IBM Corporation
Deployment Model (Telco OEM)
Build software
PC client
Mobile server
customize implementation
for Telco
IBMTelco
Offers application to
enterprise customers
Samsung
Hospital
Ricoh
…
…
…
Exploratory Computer Vision Group
© 2007 IBM Corporation
Summary
Looking for Deployment model
Customers (telco and/or end user)
Catcher or partner for technology transfer
Current status Research project (unfunded)
Working on more specialized codecs– Hybrid lines + blobs– Spatially varying resolution– Camera tracking partial stills– Quick remote zoom refinement
Single platform implementation– Windows XP (PC client) – Windows Mobile 5.0 (Smartphone server)
Covered under US patent 7,219,364
Demo possible (see wiki)
Exploratory Computer Vision Group
© 2007 IBM Corporation
Demo – click here to play