types of foodservice operations
DESCRIPTION
Types of Foodservice Operations. Conventional (cook/serve) Commissary Ready prepared (cook/chill) Assembly/serve (thaw/serve). Managing the Organization: Outline. Levels/Skills/Roles of Managers Theories of Management Functions of Managers POSDCoRB CLAAM Tools of Management. - PowerPoint PPT PresentationTRANSCRIPT
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Types of Foodservice Operations
Conventional (cook/serve)
Commissary
Ready prepared (cook/chill)
Assembly/serve (thaw/serve)
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Managing the Organization: Outline
Levels/Skills/Roles of Managers
Theories of Management
Functions of Managers» POSDCoRB» CLAAM
Tools of Management
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Roles of Managers
Manage ___________
Manage ___________
Manage ___________
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Levels / Skills of Managers
Top
(Policy)
Middle
(Organizational)
First-line
(Day-to-day)
Conceptual
Human
Technical
Skills:
Goals, etc.
Policies
Procedures, methods
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Theories of Management
__________ theory: Tenets» one best way to do a job» one best way to organize» the organization should
function in a _____________ manner
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Fayol’s Principles (1949)
specialization is efficient authority discipline unity of command unity of direction subordination of interests fair remuneration centralization is efficient order brings efficiency equity stability initiative esprit de corps
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_________________ theory» organization as a social system» involvement promotes
efficiency
___________________» use quantitative techniques to
help managers make decisions
Theories of Management
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Theories of Management
_____________ approach» system is open» dynamic equilibrium is goal–feedback received–adjustments made
» _________________: any change affects other parts of the system
» ______________
____________approach: __________ to the situation
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Expanded Systems Model of an Organization
Input
Transformation
Output
Also: control, memory, feedback
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Glossary
Management» arrangement of individuals/groups
to accomplish the goals of an organization
Hawthorne effect» people respond to efforts on their
behalf System» set of parts that work together to
achieve a designed purpose Contingency» something dependent on
something else
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Technology» ____________________
Power» ____________________
Glossary
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Glossary
Authority» granting of power for a purpose
within certain limits Responsibility» obligation to perform an assigned
activity Parity principle» ______________________
Accountability» state of accepting ____________
internally to oneself or externally to another
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Functions of Management
Planning Organizing Staffing Directing COordinating Reporting Budgeting
Communicating Leading Activating, Actuating Motivating
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Tools of Management
Plans
Organizational chart
Job analysis
Records: financial, purchasing, production, etc.
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Planning
Planning = “Big Picture” thinking» vision» goals/objectives» core values statement»mission statement, slogan
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Dimensions of Planning
Repetitiveness» standing vs. single-use
Time span» short vs. long term
Level of management» broad vs. specific
Flexibility
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Plans
Standing vs strategic plans
Outcomes developed:» goals/objectives:
» policies:
» operating plans: day-to-day
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Work Schedules
Outline of:» work to perform» procedures to use» time allotted
Types of schedules:» production (N321)» individual (fig. 13.10)» **daily unit (fig. 13.11)**» organization (fig. 13.12)
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Daily Unit Schedule
Consider:» work to perform
(menu analysis, experience)» working conditions– equipment availability– physical conditions
» worker efficiency
_____________ = estimated labor hours needed ÷ working hours in a day
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Criteria
___________________
Evenly distribute _________
Include ___________ duties
Minimize employee _______» +20-30%
Be _________
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Tools of Management
Plans
Organizational chart
Job analysis
Records: financial, purchasing, production, etc.
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Creating the ______________ structure
___________: delegation» chain of command» authority is delegated;
responsibility is shared– parity principle
_________________: departmentalization» empowerment» cross-training» communication
Organizational Chart
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Departmentalization
_____________» production, sales, finances,
personnel, purchasing _____________ _____________ _____________» school vs. college vs.
healthcare» grocery vs. institutional
_____________» equipment use» time shifts
Organize by:
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Chart depicts:
_________________, which depends on:
Authority and Delegation» accountability
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Line vs. staff organization
Line: based on _____________» responsibility is clear and
primarily vertical» vertical growth via delegation» horizontal growth via
departmentalization– divide by function, product, or
location Staff: based on ___________» ________________________» categorize by:– service -- initiation– advisory -- innovation– control
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Job Analysis
Job ______________
Job ______________» title» positional identity: department,
supervisor, supervisees» ____________
Performance ____________» define