Corporate TransformationHow do you eliminate the fear, insecurity and doubt that exist within your System

Can You Tolerate Criticism?

Do you procrastinate ?

How do you get past procrastination ?

People don’t do things because they are afraid of being evaluated – they live in an A+ / F- world – bifactorial world. World of either or – splitting – can’t see grey. They would rather get an F- rather than an A+ - they avoid evaluation. Anxiety of Evaluation – when criticism is expected. Like a boss – dictating rather than teaching.

Three sources of Angst: (1) Background of Day to Day a reflection of our own personal history; (2) Interpersonal Angt – the employees that stay away from a grouchy boss; (3) Systemic Anxiety such as IBM or a Casino or FAHC.

Systemic Anxiety You can feel it when you are around it - they fight

the systemic anxiety – how can avoid someone demanding more of me ?

Deming: away from the problems of the individual and stop blaming people – and direct change to process.

Recognize when Process is over-done like UPS and Amazon.

Marriages that is focussed on task rather than quality of life – what did you do for me today.

When you de-personalize someone they “get even.”

Corporation vs. Adversarial

Relationship The problem with corporate America is that it

teaches that competition and adversarial relationships move people to a higher levels of functioning.

Most organizations have people providing 90% solutions to 2% problems.

Money is the not the best tool for motivating workers – what is ?

How do you like to be coached ? Bobby Knights and Phil Jacksons.

How do you determine coachability when hiring someone ?

Are you coachable ? How ? Curious about learning, what you have to

teach and do they internalize alternatives ? It is a golf swing ?

Workaholics are not more productive than those who work an 8-hour day because they don’t believe in what they do – they second guess themselves – expectations are not clear.

Most psychic energy is spent thinking about what you are going to do next.

Multi-taskers are highly inefficient

Most Anxious are the multi-taskers – they can’t stay focused and the angst spreads like a contagion.

Fear As Motivator Fear is the Worst Motivator – leads to second

guessing.

Leads cookie-cutting your job and a lack of innovation and risk taking.

Work for the Common Good – when Fear is present – adversarial relations are born and power becomes the primary objective – reptilian survival – hitting the golf ball is a finesse and not power smash

Workers don’t trust their intuition in a fear based environment – survival is the primary task and hence you can not get system change

Motivators Praise, Empowerment

Praise

Respect

Recognition

Avoiding the Automatic “No” (Coachability )

When fear is present – workers don’t trust praise, respect or recognition.

Elimination of Fear How – keeping on reminding workers that

their job is secure and they are valued…… workers that functioning well know they won’t get fired.

People started working longer hours – all gripped with the fear of losing their position – they are not being more productive – not staying focused on the Mission of their company – and they don’t have a way of measuring how well they are doing ??

Measuring and The Self-reward System

What Job Description Says

Definition of the job the worker is doing.

Most Job Descriptions are vague

A Job Description should define Reports and Who the Worker Reports to.

Who Sets The Emotional Valence of

the Workplace ? If the CEO is uptight – everyone is uptight

Uptight people can’t learn

Uptight people focus or innovate and are always 2nd guessing

People and Questions and Change

People can’t create behavioral change unless they know what the rules are: mow back field for a load of gravel.

In a work place if you see someone struggle you pitch in – but that doesn’t happen. Example of competition.

People in a work place should not compete against one another but against their competitor.

What freezes people is a sense of always being evaluated.

People don’t teach they dictate.

Exercise in Change Change begins with curiousity

Foundation of intimacy – discovering the other person.

Pair up – discover one another – it attacks bigotry

Bigotry – we make up our minds in 7-seconds

Hire-ability