ty warren the winning moves. what generates productivity and management success? the winning moves
DESCRIPTION
The Research Shows 1. 75% of business success is based upon interpersonal relationships: The ability to move people without retribution; to create committed employees rather than compliant ones.TRANSCRIPT
What generates productivity and management success?
The Winning Moves
The Research Shows1. 75% of business success is
based upon interpersonal relationships: The ability to move people without retribution; to create committed employees rather
than compliant ones.
The Research Shows2. Up to 45% of human productivity
is gained or lost on the basis of positive or negative relationships.
* Workplace productivity is almost equally based on task competency and communication skills. Based on a survey of 16,222
workers and leaders.
The Research Shows Conclusion: Mutually
satisfying relationships provide the backbone for effective leadership in the 21st century. Peter Drucker, Management Challenges for the 21st Century.
This necessarily requires a shift in content for leadership classes.
Winning Moves
10 WINNING MOVES that make you a better leader and help your employees reach their peak
personal performance!
Winning Moves
Pragmatic Principle #1: The foundation for success is forming relationships. Build them, nurture
them, or end them.
Leadership=Relationships
PEOPLE1. Which relationships need to be nurtured?2. Which relationships need to be initiated?3. Which relationships need to be repaired?4. Which relationships need to be severed
or redefined?
Winning Moves
Pragmatic Principle #2: The Theory of Self Definition is evident every
day!
Winning Moves
Pragmatic Principle #3: The Communication Model is WRONG!
Circles of Influence
Messenger Receiver Channel
Receiver Feedback Loop
Listening Model Learn their knowledge
Interruptions not allowedSummarize what you think they saidTalk about possible actionsEnthusiasm adds to YOUR credibilityNod to provide positive feedback
Listening Model Learn their knowledge
Interruptions not allowedSummarize what you think they saidTalk about possible actionsEnthusiasm adds to YOUR credibilityNod to provide positive feedback
Winning Moves
General Principle #4: High context communication achieves better
results
Communication
High context versus low context communication
Filter systemsWords as codeGet more loans (direction)Lawyer (motive)Tell me! (communication style)Reorganization (personal impact)
Winning Moves
General Principle #5: Mentoring is better than doing it yourself.
Mentoring Employees Teach problem solvingWhat caused the problem? (issues)What can we do about the problem now?(prescription)What can we do to prevent this problem
from happening again? (commitment)
Winning Moves
Pragmatic Principle #6: Anticipate and answer questions even if not
asked.
Anticipate and Answer Questions Answer six questions: What is My Job ? How Am I Doing ? Does Anyone Care ? What Is Our Mission/ Function? How Are We Doing ? How Can I Help ?
Winning Moves
Pragmatic Principle #7: Expressing employee value moves employees
from compliant to committed.
Communicating Employee Value Good job versus specific value
A Day in the Park
Winning Moves
Pragmatic Principle #8: Truth and harmony cannot co-exist, at least not at first! TRUST the TRUTH!
They aim to please
Winning Moves
Pragmatic Principle #9: YOU ARE THE MESSAGE
Welcome to “Flow”
Challenge
Capability
Flow
“Grudge Work”
Winning Moves
Pragmatic Principle #10: Leadership is your vocation.
Ric Cardy
