tutorials 2.0: teaching the public and training staff with online screencasts
DESCRIPTION
Tutorials 2.0: Teaching the Public and Training Staff with Online Screencasts. Instructor: Steve Garwood [email protected] An Infopeople Workshop Spring 2008. This Workshop Is Brought to You By the Infopeople Project. - PowerPoint PPT PresentationTRANSCRIPT
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Tutorials 2.0: Teaching the Public and Training Staff with Online Screencasts
Instructor:
Steve [email protected]
An Infopeople Workshop
Spring 2008
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This Workshop Is Brought to You By the Infopeople Project
Infopeople is a federally-funded grant project supported by the California State Library. It provides a wide variety of training to California libraries. Infopeople workshops are offered around the state and are open registration on a first-come, first-served basis.
For a complete list of workshops, and for other information about the project, go to the Infopeople website at infopeople.org.
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• Take care of yourself
• bathroom, stretch break
• Please ask questions as we go
• Practice not perfection
Ground Rules
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• Agenda
• PowerPoint– your version is a little different from mine
• Exercises
• Screencasting Guide
• (There’s a wiki too…)– screencasting.pbwiki.com
What’s in my packet?
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• Name
• Library
• Position
• Have you ever watched a video on YouTube? Do you have a favorite?
• Have you added a video to YouTube?
Introductions
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Workshop Overview
• Screencast Overview
• Screencast Recording Basics
• Screencast Producing Basics
• Screencast Publishing
• Screencast Editing Basics
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Library Applications
• The world is ready• Video• Bandwidth
• This is fairly new to libraries
• As we go…think of what you could do
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What It Replaces
• Lost opportunity– public using library resources on THEIR
time
– point of need assistance
– public who can’t make class/training times
• Staff overload and frustration– same class/training again and again
– same question over and over again
– resources can help staff answer FAQ
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What It Enhances• Customer service• Instruction
– adds to text or screen capture based tutorials
– great for auditory/visual learners
• Customer and staff training– follow up/review/additional resources
– specialized training • school groups• business audiences
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What New Things Can It Do?• Personalize
– “voice” and “personality” to your library
• Communicate – especially to newer generations who
“expect” video
• Demonstrate – library able to effectively use technology
– our technology tools
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What Problems Can It Solve?
• Resources– Limited staff and staff time
– Moving customers to “self serve”
• Service– 24/7 point of need assistance
• Library/librarian Image– Negative library/librarian stereotypes
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* 66 million subscribers as per OECD**According to Adobe, 800 million computers have Flash Player
What Audiences Can It Reach?• Students
– at home or in-class
• Business people
• Homebound
• Staff
All you need is broadband* and Flash Player** or a PC that plays CD/DVDs…
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Exercise #1
Screencast Review
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Questions for the Group
• For the video examples:– Did you find it useful, why?
– Would it work for your customers, why/why not?
– Other comments to share?
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What you need to get started…
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Hardware
• Windows based PC*– 1.0 GHz processor minimum
– 1.0 GB RAM minimum
– adequate hard-disk space• @60 MB for program installation• 20-40 GB to store video files
• Microphone/speakers– headset recommended
*most screencasting programs are Windows based
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Software
• To create:– screencasting program
• Camtasia (recommended)• Jing, Captivate and Snapz Pro X are
alternatives (more in guide)
– cost• @$199/$249 educational/gov’t
• To watch:– browser with Flash Player
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Computer Skills
• Basic– save a file (and find it again)
– upload a file
– adjusting volume settings
– resize/move window(s)
– plug cables into machine
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Let’s Take a Tour
• Camtasia Studio/Camtasia Applications– I’m going to have you be application oriented
• camproj vs. camrec
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Process Preview
• Watch as I demonstrate how to do a simple screencast
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Recording
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Exercise #2
Record a Presentation
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Recording Review• How’d it go?
• Watch as I demonstrate this process– plug-in/check your mic– Camtasia Recorder/settings
• capture, audio
– size your window– check outline/script– other considerations…– record– save
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Exercise #2 (continued)
Record Another Presentation on Any
Topic
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Recap/Review
• So far we’ve…
• Who can tell me?
• What questions do you have for me?
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Producing
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File Types
• You can produce as lots of different file types (overview in guide)
• Generally– Flash (.swf) if storing on your library server
– QuickTime (.mov) if uploading to YouTube, blip.tv, etc.
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Exercise #3
Produce Your Recording
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Producing Review• How’d it go?• Watch as I demonstrate this process
– open Camtasia Studio– import file– add to timeline (keep as recording size)– produce recording
• custom• QuickTime• settings (H264, 22Khz)• …• finish
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Exercise #3 (continued)
Produce Your Second
Recording
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Exercise #3 - A Twist
Let’s do one as Flash
together…
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Publishing
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Publishing Preview
• Why did I pick blip.tv?– highly rated
– storage and player
– let’s you to use your original video size
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Exercise #4
Publish Your Recording
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Publishing Review
• Video Page
• Share
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Recap/Review/“Quiz”
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Screencasting Recap/Review
• Review of major points– Audience focus
– Setup, record and produce
• Lots to learn, but it’s fun
• Three times to “own it”
• What questions do you have?
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Quiz…
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True or False
• Screencasting let’s you reach your
customers 24/7
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Which of These Do You Not Need to Screencast?
A. computer
B. microphone
C. computer science degree
D. desire to better serve your customers
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True or False
• You never have to consider the
end users’ connection speed or
screen resolution when developing
screencasts
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Libraries can use screencasting for…
A. Simple skill training (renew, holds)
B. Online database training (ebsco, etc.)
C. Staff training for new/continuing
employees
D. All of the above
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True or False
• If you screencast you never need
to use print tutorials or “how-to”
materials
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Which is not another benefit of screencasting for libraries?
A. “Humanizes”/“personalizes” a library
B. Demonstrates that the library is “up to
date” on technology
C. Makes libraries cooler than YouTube
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True or False
• Camtasia is the only screencasting
program/service on the market
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Which is not a needed computer skill to screencast?
A. Save a file (and find it again)
B. Program in Java
C. Adjusting volume settings
D. Resize/move window(s)
E. Plug cables into machine
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True or False
• You can record a screencast once
and produce it as multiple types of
files (flash, .mov, .wmv…)
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Pick your best response…
A. I hope I have the skills to screencast
B. I think I have the skills to screencast
C. I know I have the skills to screencast
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Thank You for Being Here Today