turning base hits into home runs! 1. w elcome ! housekeeping items introductions - name, title,...
TRANSCRIPT
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PREPARING FOR MIGRATION PHASE 1
BEST PRACTICES
Turning Base Hits into Home Runs!
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WELCOME!
Housekeeping Items Introductions - Name,
Title, Agency, Years and…
1 Best Practice you currently use
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GROUP ACTIVITY
It is Thursday, April 30,1990. You just flipped the page on your
desk calendar and realized that today is a good friend’s birthday and that you forgot to mail a birthday card.
What steps would you take to get a card in the mail to your friend?
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Today is Thursday, April 30, 2015.When you log into FB, you see that
it is a good friend’s birthday.What steps will you take to wish
your friend a happy birthday?
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THE WORLD IS FLAT BY THOMAS FRIEDMAN
Technology is transforming every aspect of business, life and society.
Fundamental shift in the way people do business
Constant innovation Constant adjustment Gaining efficiencies = Gaining
resources Ask “What is the outcome you want to
achieve?” What does the winning team look like?
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MIGRATION PHASE 1 – AUGUST 2015
New Features:Remaining MA programs will be processed in VaCMS
A statewide Document Management Imaging System (DMIS) will be integrated with the VaCMS
Central printing of many notices and forms
Enhanced Dashboard
OVERVIEWHere’s How It Looks
Paper App
CommonHelp
Call Center for MA
Programs Processed in ADAPT (SNAP, TANF)
Program Processed
in EAP (LIHEAP)
VACMS (Programs
Processed: MA F&C, ABD, LTC,
Childcare )
Centralized Printing
mails notices to customers
DMIS
Worker for MA or Child Care or CPU for MA
only apps
FFM for MA
DMIS – MA verifications stored electronically
Central Printing - forms and notices printed centrally Enhanced Dashboard – Announcements, Tasks, Reminders, Caseload Statistics
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THE SCORECARDAgency Scorecard – Turning Base Hits into Home Runs
The Winning Team Will… 1 2 3 4 5 Priorities Aggressively Encourage/Support Use of CommonHelp
Aggressively Encourage/Support Use of CoverVA
Empower Customers to Manage their Cases/Benefits
Have Computers and Phones Available for Customer Use
Use Volunteers, Community Partners, Work Experience Clients to Assist
Schedule Phone Interviews; Reduce/Eliminate Face-to-Face
Implement Designated Liaison(s) for Migration
Assign ABD-Only& LTC Workers to Process F&C Apps & Renewals
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THE WINNING TEAM WILL…
Manage by Numbers
Educate Customers
Train Staff and Supervisors
Manage Workloads
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GETTING FROM HERE TO THERE
You’re in the Batter’s Box-Initial Stage
1st Base - Procedures Developed
2nd Base – Integrated
3rd Base - Managed and Predictable
Home Run - Optimized
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NEXT STEPS
Look at the Best Practices you have checked.
Give them a score of 1 – 5. Pick 3 practices you would like to
implement or work to improve. *Suggestion
Prioritize them. Using the S.M.A.R.T. goal setting technique,
work with your team to come up with a plan.
Specific, Measurable, Attainable, Realistic and Timed-Properly.
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KEY CHARACTERISTICS OF A SUCCESSFUL LDSS BUSINESS MODEL
1. Visionary & Innovative
2. Customer Centric
3. High-quality Products/Services/Programs
that Produce the Best Outcomes
4. Integrated/Coordinated/Independent
System
5. Maintains Relationships in a Positive,
Helpful Way with Customers
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KEY CHARACTERISTICS OF A SUCCESSFUL LDSS BUSINESS MODEL
6. Maximizes Technology
7. Empowers People
8. Embraces Community Resources as Partners
9. Encourages Creative Funding
10. Measures Performance
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THANK YOU!
Questions?