turkcell: integrating hp universal cmdb with ibm maximo and other hp solutions
DESCRIPTION
With over 36 million subscribers, Turkcell is one of the largest mobile phone companies in Europe. Attend this case study and learn how Turkcell is creating an integrated IT environment capable of supporting use cases across a broad range of IT processes, including asset management, configuration management, change management, and problem management. Solutions being integrated include IBM Maximo, HP business service management solutions, Universal CMDB, and Discovery and Dependency Mapping. This session will give you insight into how Turkcell IT staff delivered these integrations, what they learned in the process, and what results they have achieved.TRANSCRIPT
©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Integrating HP UCMDBA practical example
Hasan INANConfiguration Manager
About Turkcell
Most Admired CompanyMost Valuable Brand in Turkey
Listed on NYSE and ISE Market Cap: $15.5 billion2008 Revenue: $7 billion
Communications & technologyleader in the regionLeading GSM Operator in Turkey with
36 million subscribersOperational since February 1994
62 M subscr. in 8 countriesLeading operator in 4 countries
Co
rpo
rate
Life
Pe
rson
alLife
MOBILE INTERNET
Mobile TV
Health
EducationMobile Office
Mobile Devices
Mobile Business
Video Call Security
Location BasedServices
Mobile Advertising
Mobile Signature
Mobile Payment
TURKCELL: Investing In Infrastructure
Billion TRY
2006 2007
0.80.9
1.2
2008
2.1 Billion TRY
2009 E
Since Foundation*Excluding Licence Fee
Turkcell and Customers in 2008
Turkcell Group Employees, Sales Channel, Partners and Suppliers
We continue to invest in Turkey
“Most Admired Company” -Capital
Turkcell 14th in BusinessWeek InfoTech 100 list
Invesment in Ukraine
Turkcell at GSMA Board
MaxiMeSsage (MMS)Launch in Jul ‘02
GPRSLand Launch in Nov ‘01
WAP LaunchFeb ‘00
Prepaid Card Launch March‘99
5,5 millions subscribersby Dec ’99
2,3 millions subscribers25-year GSM License
Turkcell in service“İlk Alo”
Turkcell established1993
1994
1998
1999
2000
2001
2002
2003
2004
2005
2006Turkcell-imlaunch
In July 2000 began to be tradedboth in NYSE and ISE
simultaneously
MilestonesTurkcell-im - GSMA Global Mobile Award
TurkcellTeknolojiestablished
2007
The Best Coverage By Far: 99%
Turkcell is well ahead in quality coverage with 18,000 base stations
19951997199819992000200120022003200420052006200720082009
Business Problems Addressed
• Inaccurate CI information• None unique service catalog and none standard service model,
• Manuel up to date dependency mapping,
• Too many same kind of application, and code.
• Visibility of IT components• Increased project time (more analysts and operations people needs).
• Process and service efficiency• High ratio of rework.
• Monitored end to end services
• Control weaknesses• Uncontrolled change flow.
Business Needs
• Ensure IT Services are aligned with the business needs,
• Improved process efficiency,
• Manage CI relationships,
• Determine impact of change and incidents,
• Improved metrics and management reporting,
• Improved controls.
Business Challenges• Manage Business Flows and Processes
• Change, IT Asset & Configuration Management
• Incident & Problem Management
• SLA Management
* Monthly data Maximo Other
Request* 6250 80000
Incident* 45000 N/A
User 1000 35000
Workflow 125 1000
Application 60 500
UCMDB Benefits to Turkcell ICT
A CMDB is a repository of information about CIs and
their relationships to other CIs.
• Overall visibility to Turkcell IT Network,
• Gain an accurate, complete and up-to-date picture
of Turkcell IT environment,
• Control change of CI information across the service
lifecycle,
• Remove complexity and make business services
easier to manage,
• Business IT alignment (dependency mapping),
• Integrate the business/IT relationship and make IT
more proactive as a strategic partner.
Impact
Analysis
Reconciliation
Configuration
Change
Tracking
Discovery &
MappingVisualization
Universal
CMDB
Systems that are fed by uCMDB
Repositories that feed uCMDB
Integrations
User Interactions
Operations teams
Applications teams
Service Owners
Network
HP BAC
Maximo
HP OVO
HP uCMDB
Applications
TTECH CMDB
Servers
HP SIM
SAN
DDM (Dependency
Discovery Mapping)
Agentless Discovery
COGNOS
Solution Architecture
CMDB PROJECT PHASE I PLAN
Verify project prerequisites
Application discovery
Discovery workshops
Integrations workshops
Turkcell UCMDB Solution Roadmap
Initiation Discovery Service
ModelingIntegrations
Server & Server Resources
Discovery (~3000 servers)
Network Discovery
Business Views
Applications and Services Modelling
Dependencies for Impact Analysis
Reports
Deployment plan
Server and probes
deployment
Training and Skills Transfer
•TCP Connectivity,
Loadbalancers, firewalls
•Linux, Windows, Solaris, HP UX, IBM
AIX, HP Tru64 via SNMP
•Database, Cluster, Virtualisation
platforms, Web servers, J2EE
platforms, Exchange, SAP, Siebel, Systinet
Feeding/ updating
systems with accurate CI data:
Enrich UCMDB with CI’s
from other repositories
•HP OVO Service Tree
•HP BAC Service Models
•Maximo
•Cognos Reporting
•TTECH CMDB
•Storage Area Network
•HP System Insight Manager
Integrations development
•Coverage of all network
segments
ILO
HP Tru64
Switch Telnet
Ttech CMDB
Redhat
Ldap
• Deployment stage was 6 months. Deployment stage divided 4 phase.• Initiation - 2 weeks
• Discovery - 2 months
• Modeling - 2 months, some tasks start earlier with Discovery phase
• Integration - 2 months, some tasks start early with Modeling phase.
• What extra effort we made with deployment?• Türkcell Application Discoverer tool integration
• Redhat cluster discovery pack
• ILO (integrated light out) Shared Network Port discovery
• Telnet to switch, instead of SNMP because SNMP discovery use more switch CPU’s
DEPLOYMENT
UCMDB Benefits and Numbers
o UCMDB Discovery CI 2,626,525
o Discovered Servers: o Unix 2,626, (Solaris:1581, HP-UX:123, IBM:70, Linux:813, Other Unix:39), Windows916
o Discovery Application:o Oracle 405, SQL Server 325, J2EE Server 747, Web Server1,203
o Created logical CI for modeling:o Turkcell Solution Domain: 18, Turkcell Solution: 293, Model: 601o Business Operation Group: 55, Business Operation: 352
o Established Standards:o Network IP range controllingo Controlling Application, server, product installation to compare with Gold copy of producto Controlling DNS, OID environment for reporting.
o Created accurate application inventory.
UCMDB Model
UCMDB HP-OVO Synchronization
•Produce the required source of data from the UCMDB (CI Relations, Service Model)
•Create or configure the required transformation artifacts for DMA synchronization
•Transfer synchronized data (Nodes, Services) results in HP-OVO
Increasing complexity and constant change
Business services deployed across multiple locations
Distributed, heterogeneous environments
Managed IT Services
Improve Service Levels, Reduce Cost, Produce Business Result
Emerging technologies integrated with custom and legacy systems
17
Numerous software patches and updates
UCMDBUCMDB Challenges
18
More Resource Needed, Especially for Service Modeling
Project Plan Did Not Cover All Expectations
Aggressive Deadline
Lack of Experience About Tool Integration
Complex Environment
Design New Modeling Structure and Service Portfolio
UCMDB Difficulties
19
Start to Manage the organizational and cultural change
Easier and more flexible reporting
Creating Single source of truth for IT Infrastructure
CMDB improved E2E service quality and performance
Improved CMDB know how and experience
Take advantage of working as one team with HP and LightHouse Technology
Success Points
UCMDB gives opportunities to control standards, server creation, application
parameter, DNS checks etc.
Improve reporting, quality capabilities and reduce time.
Synchronized environment, UCMDB to HP-OVO, Maximo and Turkcell
Application Discovery
Designed Service Model, that covers Turkcell Services and maks ite easier to
monitor Dependency mapping
Easily control complexity and constantchanges
On time and extended success story
20
What’s Next
Integrate with Oracle ERP, PPM, HP Operation Orchestration Tool
Integrate More Security Rules
Improve Reporting Structure
Improve Service Modeling Structure and Service Catalogs
Improve Standards
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