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Modular DR5Installer Guide

Networking with Norstar 1The Big Picture 1

Bits and pieces 4Loop start trunks 5Configuration requirements 5E&M trunks 6DID trunks 8

Benefits IOSecurity 10Unified dialing plan 13Call handling with target lines 15

Customer Use 17In the public network 18In the private network 22In the Norstar system 25

InstallationModule installation

Recommended layoutSystem hardware configurationMounting a moduleinstalling the Feature CartridgeInstalling an Expansion CartridgeInstalling a Trunk CartridgeUpgrading the Software Cartridge

WiringCable routing in the cable troughConnecting internal wiringConnecting external linesConnecting DS-30 cables

Emergency telephonesConnecting emergency telephonesTesting the emergency telephones

Norstar telephonesInstalling Norstar TelephonesWall-mounting a telephone

2931343638414244464848495052535354555556

Modular DR5 Installer Guide

ii / Contents

Applying the button cap labels 58Norstar default button assignments 59

Optional equipment 63‘Auxiliary Ringer 63External music source 64Installing an external paging system 65

Power Bar installation 66Power up the Norstar system 67Telephone relocation and replacement 68

Automatic Telephone Relocation 68Telephone replacement 69

Regulations 71

Specifications and wiring chartsPort numbering

Port number coding on the wiring chartsNorstar system numbering plan

KSU wiring chartsStation Module wiring chartLoop Start or Cl Trunk Cartridge wiring chartE&M or DISA Trunk Cartridge wiring chart

Using the E&M/DISA wiring chartDID Trunk Cartridge wiring chart

Using the DID wiring chart

7579797982858687879191

Programming 95Startup defaults 97

Configuration defaults 97General administration defaults 102

Configuration overview 108How programming is done 108Reviewing programmed settings 108Programming tools 110Entering Configuration 111Exiting Configuration 111Configuration headings 112


Contents / iii

Using the OverlayThe Norstar display buttonsProgramming details

TrWLine DataTrunk lines and Target linesT r u n k sTarget linesRemote system accessCopying Trunk and Line dataTrunk dataLine data

Line AccessCall HandlingMiscellaneousSystem DataSet copy

Applying Set copy

114115116117117118121122124125131134139143151155157

Maintenance 159Beginning a Maintenance session 160

System Version 161Port/DN Status 163

Examining Port/DN Status 164Module Status 170

Examining Module Status 171

D i a g n o s t i c s 176Running Diagnostics 177

System Test Log 180Examining the System Test Log 180

System Administration Log 183Examining the System Administration Log 183

Alarm codes 185If you see an alarm code 185

Event messages 190Dealing with event messages 190Significant event messages 190Complete list of event numbers 193

Maintenance records 195Recording information 195


iv / Contents

Version number record 196System Test Log 197System Administration Log record 198

TroubleshootingGetting readyOther troubleshooting toolsTypes of problemsGeneral troubleshooting procedure

Installation checkTesting the Norstar systemChecking the hardware

Problems with equipmentNorstar equipment troubleSymptoms at the alarm telephone

Problems with linesAuto-answer line rings at a Norstar telephonePrime telephone gets misdialed callsSelected line shows Not in serviceSelected line pool shows No free lines

Problems with featuresProblem descriptions

Network telephone trouble for remote usersCalling directly to NorstarCalling Norstar through DISAUsing Norstar remote featuresCalling through Norstar to another system

Problems with optional equipmentAnalog Terminal Adapter (ATA)Auxiliary ringerCall Identification InterfaceExternal paging

1991991992002012022022042072072112132162162172182192192222222262 2 9230234234235236237

Glossary 239


Norstar can now be part of a corporate telecommunicationsnetwork. You can connect Norstar to an existing private network,or to other Norstar systems to form a Norstar network.

This chapter explains:0 how Norstar components behave in a network,0 how they benefit your business, and0 how you can configure Norstar to achieve those benefits.

The Big PictureNorstar uses enhanced trunking to join other Norstar or customerequipment in a private network. Authorized users can alsoaccess tie-lines, Central Office lines, and Norstar features fromoutside the Norstar system.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .: I.. . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . Private network Norstar i... Public network

Norstar as an OPXNorstar can be used as an off premise extention (OPX) from aPBX. In order to support this application, the OPX lines must beengineered not to exceed 7 dB total loop loss from the servingcentral office to the demarcation point at the Norstar KSU.

i


2 / Networking with Norstar

Bits and piecesThe trunks and lines that Norstar uses make network accesspossible. Target lines concentrate incoming calls on fewer trunks,and three types of trunks provide the network access:l E&M trunks handle incoming and outgoing traffic between

the Norstar system and the private network.0 DID trunks route incoming calls from the public network

directly to telephones within Norstar, without an attendant.l loop start trunks handle incoming and outgoing calls between

Norstar and the public network.

BenefitsSecurityNorstar provides the security that expanded access demands.You can:0 control remote access to tie-lines, Centrat Office lines, and

system features by setting up a specific Class of Service foreach type of caller,

l restrict outgoing calls to certain telephone numbers or areacodes by applying dialing filters to lines and telephones, and

a screen remote callers by configuring trunks to answer withDISA, a system response that requires callers to enter a validpassword.

Unified dialing planWhen you link a number of Norstar systems into a network, youcan configure them so that the length of Directory Numbers(DNs), the line pools, and the line pool access codes areconsistent from one system to the next.

Call handling capabilitiesIn the Norstar system, the concentrated environment supportscall handling features on up to 184 lines, of which 80 are physicaltrunks and 104 are target (virtual) lines.


Customer use

Networking with Not-star / 3

Callers in the public network can:0 call directly to one or more Norstar telephones,0 call into the Norstar system and select outgoing tie-lines to

access the private network,a call into the Norstar system and select outgoing Central

Office lines to access the public network, and. call into the Norstar system and use remote features.

Callers in the private network can:0 call directly to one or more Norstar telephones,l call into the Norstar system and select outgoing tie-lines to

access other nodes in the private network,0 call into the Norstar system and select outgoing Central

Office lines to access the public network, and0 call into the Norstar system and use remote features.

Callers in the Norstar system can:a call directly to a specific Norstar telephone,0 select outgoing tie-lines to access the private network,0 select outgoing tie-lines to access features that are available

on the private network,0 select outgoing Central Office lines to access the public

network, and0 use all of the Norstar features.


4 / Bits and Pieces

Bits and piecesTo understand the capabilities that are described later in thischapter, you need to know how the trunks and lines behave inthe Norstar system.

A trunk is a physical connection between the Norstar system andthe outside world. A line is a flexible communication pathbetween a Norstar user and the outside world. This allows aone-to-many relationship between trunks and lines.

What this means is that one trunk does not have to representone line, but can represent several lines. You achieve this in twoways:

1. Auto-answer trunks - If you want one trunk to serve manylines, you configure it as Auto-answer. The Norstar systemanswers calls and maps incoming digits onto numbers thatyou define in programming. The numbers can access thesystem, so that callers can then use selected features or callout to another destination (calling through the system). Thenumbers can also access target lines that appear on one ormore Norstar telephones.

2. Target lines - incoming calls on one trunk can map onto anumber of different target lines. These are virtual lines thatcan appear on a Norstar telephone like any other line. Theyare incoming lines only, and cannot be selected for outgoingcalls. They are identified to the system by their number. Anyline with a number from 081 to 184 is a target line.

Of course, you can still have a one-to-one relationship between atrunk and a line. In this case, you configure the trunk asmanual-answer.

You can read more on target lines in the Programming chapter.To learn more about the types of trunks and the importantdifferences between auto-answer and manual-answer trunks,read on.


Bits and Pieces / 5

Loop start trunksLoop start trunks give you incoming and outgoing access to thepublic network. However, you would typically configure yoursystem with loop start trunks for outgoing calls and DID trunks forincoming calls. Loop start trunks can be configured asmanual-answer or auto-answer.

When a call comes in on a manual-answer loop start trunk, italerts at all telephones with that line appearance.

When a call comes in on an auto-answer loop start trunk, youhear a stuttered dial tone if the trunk is configured to answer withDISA. Then you must use a DTMF telephone to enter a 6-digitClass of Service password.

When a call comes in on an auto-answer loop start trunk, youhear the system dial tone if the trunk does not have DISA, or ifthe Class of Service password is valid. Use a DTMF telephone toenter a target line number, the DISA DN, a line pool accesscode, or a remote feature code.

To place an outgoing call, select a loop start line by dialing a linepool access code, pressing a line button on the telephone, orpressing a memory button that has been programmed with a linepool access, code.

Configuration ‘requirementsYou need one Loop Start Trunk Cartridge or Cl Trunk Cartridgefor every four trunks beyond the eight that come with the KeyService Unit. If you wish to configure your loop start lines asauto-answer, the lines must have disconnect supervision. Youwill also need one E&M/DISA Trunk Cartridge for every two loopstart lines that you configure as auto-answer. An auto-answerloop start trunk can give you the same kind of direct inwarddialing function as a DID trunk, but you will require E&M/DISATrunk Cartridges to receive the incoming digits from the CentralOffice.

Modular DR5 installer Guide

6 / Bits and Pieces

You may configure a loop start line as the Prime line for a Norstartelephone.

E&M trunksAn E&M trunk gives incoming and outgoing tie-line access fromother systems in the private network to the Norstar system. E&Mtrunks can be configured as manual-answer or auto-answer.

/ E&fh’l;S”

I cartridges

-:

Norstari . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

When a call comes in on a manual-answer E&M trunk, it alerts atall telephones with that line appearance.


Bits and Pieces / 7

When a call comes in on an auto-answer E&M trunk, you hear astuttered dial tone if the trunk is configured to answer with DISA.Then you must use a DTMF telephone to enter a 6-digit Class ofService password.

When a call that comes in on an auto-answer E&M Trunk, youhear the system dial tone if the trunk does not have DISA, or ifthe password is valid. Use a DTMF telephone to enter a targetline number, the DISA DN (the number that will call for a Class ofService password), a line pool access code, or a remote featurecode.

When a call comes in on an auto-answer E&M trunk from anintelligent network, the Norstar system answers the call andinterprets the incoming digits:

l If the digits map onto a target line, Norstar routes the call toall Norstar devices with an appearance of that line.

0 If the digits map onto the DISA DN, you hear a stuttered dialtone, and must use a DTMF telephone to enter a valid Classof Service password to get the system dial tone.

0 If the digits map onto the Auto DN (the number for directsystem access), you hear the system dial tone, and can usea DTMF telephone to enter a target line number, the DISADN, a line pool access code, or a remote feature code.

To place an outgoing call, select an E&M trunk by dialing a linepool access code, pressing a line button on the telephone, orpressing a memory button that has been programmed with a linepool access code.

Configuration requirementsIn your configuration, one E&M/DISA Trunk Cartridge is requiredfor every two E&M trunks. One E&M/DISA Trunk Cartridge isalso required for every two DTMF receivers required for DISA onloop start trunks.

You may configure an E&M trunk as the Prime line for a Norstartelephone.


8 / Bits and Pieces

DID trunksDID trunks give you direct inward dialing (DID) from the publicnetwork to the Norstar system. A typical application of thesetrunks is to map incoming digits onto target line appearanceswithin the Norstar system. DID trunks can operate only asauto-answer trunks.

Targe t l i nes _084 I - -

Norstarr

Central office


Bits and Pieces / 9

When a call comes in on a DID trunk, Norstar interprets theincoming digits:

a If the digits map onto a target line, Norstar routes the call toall Norstar devices with an appearance of that line.

l If the digits map onto the DISA DN, you hear a stuttered dialtone, after which you must use a DTMF telephone to enter avalid Class of Service password to get the system dial tone.

. If the digits map onto the Auto DN, or if the Class of Service ’password is valid, you hear the system dial tone. Then youcan use a DTMF telephone to enter a target line number, aline pool access code, or a remote feature code.

Configuration requirementsYou need one DID trunk cartridge for every four DID trunks. EachDID Trunk Cartridge has four DID trunks and four DTMFreceivers dedicated to those trunks.

You cannot configure a DID trunk as the Prime line for a Norstartelephone.


10 / Benefits

Benefits

SecurityIn the Capabilities section of Administration programming, thereare several ways of protecting your Norstar system fromunauthorized access.

Class of ServiceClass of Service refers to the capabilities that Norstar provides tousers who access the system from the public or private network.The Class of Service includes:

l filters that restrict dialing on the line, and

0 an access package, which defines the set of line pools thatmay be accessed and whether or not the user has access tothe paging feature.

The Class of Service that is applied to an incomingremote-access call is determined by:

0 the filters that you apply to the incoming trunk, or by

0 the Class of Service password that the caller used to gainaccess to the Norstar system.

In cases where DISA is not applied to incoming calls, the remotecaller can change the Class of Service by dialing the DISA DNand entering a Class of Service password.

To program Class of Service passwords, see Administration inthe Programming chapter.

Dialing filtersYou can use dialing filters to restrict the numbers that may bedialed on any external line within your Norstar system. You mayspecify up to 100 dialing filters for the system. A dialing filterconsists of up to 48 restrictions and their associated exceptions.


Benefits / 11

Dialing within the systemTo restrict dialing within the system, you can apply dialing filtersto outgoing external lines (as line filters), to telephones (as setfilters), and to external lines on specific telephones (as line perset filters).

r

line 1

LineFilter

no longSet d i s t a n c e line 1

Filter except area r bcodes 212.

--b 718.214.713

distance

1

line 5

Line per SetFilter

no longdistance

b exceptarea codes

212.718,415

\

no long line 5

distance 4.

Dialed digits must pass, both the line filter and the set filter. Theline per set filter overrides the line filter and set filter.

In this diagram, a caller using line 1 could only dial long-distancenumbers to area codes 212 and 718. A caller using line 3 couldnot dial any long-distance numbers. A caller using line 5 coulddial long-distance numbers to area codes 212, 718, and 415.

/Vote: Set filters have no effect on the numbers that are dialedon an E&M trunk.


12 / Benefits

Dialing outside the systemTo restrict dialing outside the system (once a caller gains remoteaccess), you can apply dialing filters to incoming external lines(as remote filters).

Remotecaller

LineFilter

In this case, dialed digits must pass both the remote filter and theline filter. A remote caller can override these filters by dialing theDISA DN and entering a Class of Service password.

For programming instructions, see the Programming chapter ofthis Installer Guide.

Direct inward system access (DISA)To control access from the public or private network, you canconfigure auto-answer trunks to answer with DISA. Remotecallers hear a stuttered dial tone and must then enter a Class ofService password that determines what they are allowed to do inthe system.

Auto-answer loop start and E&M trunks are configured to answerwith DISA by default.

Note;’ You must have one E&M/DISA Trunk Cartridge for everytwo auto-answer loop start trunks.


Benefits / 13

DID trunks cannot be configured to answer with DISA. If youwant incoming DID calls to be answered with DISA, configure thesystem with a DISA DN. incoming DID calls that map onto theDISA DN are then routed to a line that has DISA.

For programming instructions, see the Programming chapter ofthis Installer Guide.

Unified dialing planThe Norstar system does not support a coordinated dialing planfor other systems in the network. However, if you are configuringmore than one Nor-star system in your network, you can makeaccess between the systems much easier with a unified dialingplan.

Directory NumbersMake sure that the length of your DNs is the same for all theNorstar systems.

Line poolsIf the Norstar systems are close to each other geographically,you can conserve resources by not duplicating access. Forexample, system A has a line pool to New York, System B has aline pool to Los Angeles, and system C has a line pool to Dallas.A Norstar user in system A calls system C to get the line pool toDallas.

Line pool access codesTo simplify access between Norstar systems, all line pools thatgo to the same destination should have the same line poolaccess code. For example, system A and system B both have aline pool to London. You can configure both systems with thesame line pool access code for the Nashville line pool.


14 / Benefits

Unified dialing plan among four systemsA dialing plan similar to the one in the following figure will let youcreate a company directory that includes the line pool accesscodes.

Netwk #: 5234

Internal #: 234

Netwk #: 6334

Norstar System A Norstar System B

E&M E&M

Norstar System D Norstar System C

’ Netwk #: 8534

Internal #: 534 Internal #: 434

For instance, the person on System A at telephone 234 canselect an Intercom button and dial 7434.

This means that telephone 234 has dialed the line pool accesscode of the trunk to System C, and will receive the dial tone ofSystem C. The digits 434 then map to the Received number 434,and ring telephone 434 with an appearance of the associatedtarget line.


Benefits / 15

Call handling with target linesHaving target lines with the Norstar system means that callcoverage is extended. All call handling features that apply toregular lines also apply to target lines.

Here are some brief descriptions of features that apply to any lineappearance on a Norstar telephone. For complete information onthese features, see the Telephone features chapter of this‘Installer Guide.

Auxiliary RingingIf the Norstar system has an auxiliary ringer (a bell that is not partof a telephone), the target line can be administered so that theauxiliary ringer alerts in addition to the telephone ringer.

CallbackWhen an external call on a target line is transferred to a busytelephone or not answered after a specified number of rings, thecall automatically rings at the Prime telephone for that line. Thedisplay shows that the telephone was busy or that the call wasnot answered.

Camp onEven when a telephone is busy, a call on a target line can berouted to the telephone, where it waits in a queue until thetelephone is not busy.

Delayed Ring TransferTarget line calls that go unanswered after a specified number ofrings can be routed to the Prime telephone if programmed to doso in Configuration.

Held Line ReminderWhen a target line call is placed on hold, the telephone gives tworeminder tones at periodic intervals until the call is taken off hold.This happens only if Held reminder is activated duringConfiguration programming.


16 / Benefits

Overflow Call RoutingIf a call comes in for a target line that is busy, Norstar routes thecall to the Prime telephone for that target line. If you don’t assigna Prime telephone for the target line or if a call cannot bemapped onto a target line, the call will go to the Prime telephonefor the incoming trunk.

Prime Telephone Call Capture featuresSee the Prime Telephone User Card for details.

PrivacyWhen a Norstar user is on an external call and the Privacyfeature is turned on, no other Norstar telephone with the sametarget line can join in on the call. If Privacy is turned off, anotherperson with the same line can press the line button to join yourconversation, forming a conference.

Service ModesWhen there are fewer people available to answer calls duringlunch hours, nights, or weekends, you can administer the systemso that target line calls ring at certain telephones.


Customer Use / 17

Customer UseThis section shows sample configurations for different types ofnetwork access. Each example has four parts:

0 A scenario explains the caller’s goal and what is required toachieve it.

l A diagram shows the network configuration that supports theapplication.

. A list shows the Norstar hardware required to support theconfiguration.

l Tables show the Configuration and Administrationprogramming required. Only those settings that are importantto network access are described here.

L Modular DR5 Installer Guide

18 / Customer Use

In the public networkCall one or more Norstar telephones

Ms. Nelson is a bank customer who has a question for anaccountant. She dials the telephone number that maps ontotarget line 083. All of the accountants’ telephones ring.

Target line083

Ms. Nelson

Accountant

Central office

Accountant(telephone 226)

Hardware: any version of KSU, one Trunk Module, one DIDTrunk Cartridge.

Heading Parameter Setting

1. T&/Line Data Rec’d # 4321 (for Line 083)Line 009 DID

5. System Data Rec’d # length 4 (can be up to 7digits, but must matchnumber of digits sentby Central Office)


Customer Use / 19

Call Norstar and select tie lines to a private networkA manager in Georgia wants to use the tie lines at headquartersto call Washington. He dials a telephone number that maps ontothe DISA DN, enters a Class of Service (COS) password, thendials a line pool access code to select a tie line to Washington.

Central office

Hardware: any version of KSU, one Trunk Module, one DIDTrunk Cartridge, two E&M/DISA Trunk Cartridges (for the threetrunks in the line pool to Washington).

Heading

Incoming trunk:1. T&/Line Data

4. Miscellaneous

5. System Data

Parameter

Line 009

DISA DN

Rec’d # length

Setting

DID

5321

4 (can be up to 7digits, but must matchnumber of digits sentby Central Office)

Outgoing trunk:1. T&/Line Data

4. Miscellaneous

5. Capabilities

Line 013Line type

Line pool F

E&MPool F

6 (up to 4 digits)

Define filters: Defineremote access pkgs.Assign a dialing filterto the line. AssignCOS passwords andfilters for each classof service.


20 / Customer Use

Call Norstar and select lines to the public networkGord wants to make a long-distance business call from home. Toavoid being charged, he dials the telephone number that mapsonto the Auto DN at work. After hearing the dial tone, Gord dialsa line pool access code to select a line to the public network. Hethen dials the long-distance number.

rGord

at home

Norstar

DID Linepool

Central office

Businessclient

Central office

Hardware: any version of KSU, one Trunk Module, one DIDTrunk Cartridge.


Customer Use / 21


Incoming trunk:

1. TrWLine Data Line 009 DID

4. Miscellaneous Auto DN

5. System Data Rec’d # length

4321

4 (can be up to 7digits, but must matchnumber of digits sentby Central Office)

5. Capabilities Define dialing filters.Define remote accesspackages. Assign aremote filter andremote package tothe line.

Outgoing trunk:

1. T&/Line Data

4. Miscellaneous

5. Capabilities

Line 001Line type

Line pool A

LoopPool A

1234

Assign a dialing filterto the line.


22 / Customer Use

In the private networkCall one or more Norstar telephones

The production supervisor in Houston selects the less-expensivecompany tie line to call the manager at the Administration officein Dallas. Once the line is selected, the production supervisordials the digits that will map onto the target line of the manager inDal las .

E&M

PBX inHouston Norstar

target line

083

Managerin Dallas

Hardware : any version of KSU, one Trunk Module, oneE&M/DISA Trunk Cartridge.


incoming trunk:

1. TtWLine Data Rec’d #

Line 009Ans Mode

4321 (for target line083)E&MAuto

5. System Data Rec’d # length 4 (can be up to 7digits, but must matchnumber of digits sentby Central Off ice)

Call Norstar and select tie lines to other nodes in theprivate network

At a branch office, Joan selects a tie line to the government officedowntown. After hearing the dial tone, she dials a line poolaccess code to select another tie line to a government office inthe next town.


Customer Use / 23

,I Key system

Norstar

Hardware: any version of KSU, one Trunk Module, twoE&M/DISA Trunk Cartridges (for the three lines in the line pooland the one incoming line)

Heading

Incoming trunk:1. Trk/Line Data

5. Capabilities

Parameter

Line 009Ans mode

Setting

E&MAuto

Define dialing filters.Define remote accesspackages. Assign aremote line filter andremote package tothe trunk.

Outgoing trunk:1. Trk/Line Data

4. Miscellaneous

5. Capabilities

Line 010Line type

Line pool D

E&MPool D

71 (up to 4 digits)

Assign a dialing filterto the trunk.

Call Norstar and select lines to the public networkLiz needs to call long-distance to a client in Toronto. She selectsa tie-line to the branch office in Toronto. After hearing the dialtone, she dials a line pool access code to select a line to the .

public network. Then, she dials the client’s number as a local call.


24 / Customer Use

Liz in Client inMemphis Toronto

Key system Central office

Hardware: any version of KSU, one Trunk Module, oneE&M/DISA Trunk Cartridge.


Incoming trunk:1. T&/Line Data

5. Capabilities

Line 009Ans mode

E&MAuto

Define dialing filters.Define remote accesspackages. Assign aremote filter andremote package tothe trunk.

Outgoing trunk:1. T&/Line Data

4. Miscellaneous

5. Capabilities

Line 001Line type

Line pool B

LoopPool B

73 (up to 4 digits)

Assign a dialing filterto the line.


Customer Use / 25

In the Norstar systemSelect tie trunks to the private network

. For a confidential call, the Montana sales manager presses theline button for a private E&M trunk to the Oregon office. Thisautomatically alerts at the line appearance on the telephone ofthe Oregon sales manager.

MontanaSales Manager

E&M

OregonSales Manager

Norstar Norstar

Hardware: (for both systems) any version of KSU, one TrunkModule, one E&M/DISA Trunk Cartridge


26 / Customer Use


Outgoing trunk(Montana):

Trunk Data(Line 009)

Line E&M

Line Data(Line 009)

Line type Private

Incoming trunk(Oregon):

Trunk Data(Line 009)

LineAns modeLine type

E&MManualPrivate


Customer Use / 27

A Norstar System FeatureLine Redirection feature

target line092

I””:II Branch office II ,.--------,I

r--S!I

incoming call

line 3

redirected

call

Norstar Norstar

The branch office is receiving more calls than it can handle, so itredirects one of its lines to the main office. All calls that come inon target line 092 will be routed out on line 003 to the ma&-r office.Whenever a call is redirected, the target line and outgoing linewill be busy for the duration of the call.

Hardware : Version 2 or higher KSU, an E&M/DISA TrunkCartridge if the incoming trunk is E&M, or a DID Trunk Cartridgeif the incoming trunk is DID.

Note: Any line appearance on a telephone can beselected as the incoming line to be redirected. Atarget line can not be selected as the outgoingline for redirection.

Note; The incoming trunk must have disconnectsupervision.


28 / Customer Use

Program heading

Incoming trunk:

1. T&/Line Data Line001 :LoopTrunk mode:SuperAns mode:AutoORLine 009:DIDORLine 013:E&MAns mode:Auto

5. System Data

Rec’d #:432 1(for target line 092)

Rec’d # length:4 (can be up to 7digits, but must match numberof digits sent by Central Office)

Outgoing trunk:

1. T&/Line Data Line 003: LoopORLine01 4:E&M

Branch office set:

5. Capabilities Allow redirect:\/

Modular DR5 Installer Guide.

Check the location where the Norstar system modules, thetelephones, and auxiliary equipment are to be installed. Thisincludes making sure sufficient space is available to install thecomponents.

Location requirements- Clean, dry, and well-ventilated

- Temperature: 0°C to 50°C (32°F to 122°F)

- Humidity: 5% to 95%, non-condensing

- Location: at least 4 m (13.1 ft) from equipment such asphotocopiers, electrical motors, and other equipment that canproduce electromagnetic, radio frequency, and electrostaticinterference.

Electrical requirements- Non-switched outlet

- ac outlet located not more than 1.5 m (4.9 ft) from the KeyService Unit (KSU). The actual distance from the KSU to thePower Bar may vary with additional Trunk and StationModules. Do not use an extension cord between the KSUand the power bar.

For the 110 V system- Dedicated 110-V ac nominal, 50/60-Hz, 15-A minimum

service with third wire ground.

For the 220 V system- Dedicated 220- to 240-V ac nominal, 50/60-Hz,

10-A minimum service with third wire ground.

WARNINGThe ac outlet must be equipped with a third wire groundto avoid electromagnetic interference.

Modular DR5 Inst$er Guide

30 / installation

Internal wiring requirementsAll new or existing wiring for Norstar telephones must meet thefollowing specifications:- one twisted pair per telephone

- a dc loop resistance less than 59 R

- cable length (0.5 mm or 24 AWG) not to exceed 305 m(1000 ft)

- use of a Norstar Station Auxiliary Power Supply (SAPS) toextend the loop up to 790 m if the cable is longer than 305 m(1000 ft)

- no bridge taps

WARNINGInstallers should also check the lightning protectors atthe cable entry point to the building with special attentionto the grounding. Any problems should be reported tothe telephone company in writing. Norstar telephonewiring should not leave the buildings as it is notlightning-protected.

Mounting requirementsIf a smooth surface is not available, cut a backboard largeenough to accommodate the system modules and the distributionblock. The system module physical dimensions are listed in thischapter.

Equipment ‘for mounting the modules- screwdriver, diagonal cutters, pliers, connecting tool, pencil,

level (optional)

- four 1 g-mm (%-in) long wood screws for the KSU and four foreach of the expansion modules

- 38-mm (1 %-in) long screws for the cable troughs

- 19-mm (%-in) thick wooden backboard (if necessary)


Module installation / 31

Module installation

Key System Unit (KSU)The Key Service Unit (KSU) is the hub of the Not-star System. Itcan function on its own as a basic system (with up to 24 Norstartelephones and eight external lines). The system may also beexpanded with any combination of up to six Trunk Modulesand/or Station Modules.

LED

CO Lines 50-pin connector

Feature cartridge (2 parts)

Cable clips

Stations 50-pin connector

Expansion cartridge(6-port cartridge shown)

Half-sizeCable trough


32 / Module installation

Trunk Module (TM)The Trunk Module allows additional Trunk Cartridge installation.This in turn allows more external lines to be connected to theNorstar system. The Trunk Module has three slots in front forinserting Trunk Cartridges. Each Trunk Module can add amaximum of 12 external lines (four external lines per TrunkCartridge). Different types of Trunk Cartridges can be mixed inone Trunk Module. When mixing Trunk Cartridges, use aseparate distribution block for each type of Trunk Cartridge.

Slot for Trunk cartridge(face plate removed)Protective faceplatescovering unused slotsLEDDS-30 portCable clip50-pin connectorTrunk cartridgel-W

Half-sizeCable trough



Station Module (SM)The Station Module allows up to 16 additional Norstar telephonesto be connected to the system. A DS-30 cable connects eachStation Module to the KSU.

LEDDS-30 portCable clips50-pin connectorCable clips

Quarter-sizeCable trough



Recommended layoutThe Key Service Unit (KSU), Trunk Modules (TM), and StationModules (SM) can be mounted in any order. Allow suitable wallspace for installing future Trunk and Station Modules.

Sr

L

bstem dimensions

TM SM

If possible, leaveenough room forfuture expansion

+395 mm (15.5 in.)+

698 mm

Widths

Additional dimensions of Norstar KSU, TM & SMDimension KSU TM SM

171 mm(6.7 in)

Clearance(front)

346 mm(13.6 in)

7.5 Kg 4.3 Kg(16.6 lb) (9.5 lb)

2.4 Kg(5.3 lb)



RememberTopLeave about 15 centimetres (6 inches) of space above the screwholes of the mounting bracket. This allows room to slide the KSU,Trunk Module and Station Module on and off the bracket andprovides space for venting the heat from the modules.

BottomEnsure there is at least 10 centimetres (4 inches) of spacebetween the bottom of the cable trough and the floor, or anyobject that may block the flow of air from the bottom for cooling.

CAUTIONAll modules must be mounted well above the floor toprevent water damage.

SidesMount the distribution block on the left side of the KSU. Leaveenough room to mount additional Trunk Modules and StationModules on the right side.

FrontLeave enough room to allow the doors of the modules to openand the cabling to run on the side.

Between modulesThe space between two modules hung on the mounting bracketsis approximately 3 mm (‘18 in).

Note: Refer to the illustration showing the system dimensionsfor additional module clearance requirements.

CAUTIONMount the KSU vertically to avoid overheating.



System hardware configurationThis chart shows combinations of Trunk Modules, TrunkCartridges, and Station Modules for expanding the system.

Possible line and station configurations

Note: Number of physical lines shown is for Loop Start, DID,and Cl Trunk Cartridges only. E&M/DISA TrunkCartridges provide half the number of lines.



How to read the hardware chartTo find the maximum number of lines and telephones for aparticular configuration of KSU, Trunk Module(s), and StationModule(s):

1. Find the number of Trunk Modules in the left column. Thecolumn labeled “TC” gives the number of Trunk Cartridges.

2. Find the number of Station Modules in the top row.

3. Read across to the right from the Trunk Module column anddown from the Station Module row.

A pair of numbers indicates lines and telephones for thatcombination of Trunk Modules and Station Modules. The leftnumber is the maximum number of external lines. The rightnumber is the maximum number of telephones.

Examples:8-24 = 8 lines and 24 telephones (KSU without Trunk

Modules or Station Modules).

12-24 = 12 lines and 24 telephones (KSU lines andtelephones, plus one Trunk Module and one TrunkCartridge with 4 more lines, and no StationModules).

12-40 = 12 lines and 40 telephones (KSU lines andtelephones, plus one Trunk Module and one TrunkCartridge with 4 more lines, and one Station Modulewith 16 more telephones).



Mounting a module1. Position metal mounting bracket(s) on the wall or on the

backboard. Fasten the brackets with 19-mm (V-4 in) screws.

Hint: Before positioning the mounting brackets, draw a lineusing a level and a pencil. This will help align themodules.

2. Slide the KSU, Trunk Module, or Station Module down ontothe mounting brackets. Line up with the notches on eitherside of the mounting bracket as you slide the module ontothe mounting bracket(s). This facilitates accurate hanging.

3. Slide the cable trough(s) up under the appropriate module(s).

The KSU requires two half-size cable troughs. A TrunkModule uses one half-size cable trough, while an StationModule uses a quarter-size cable trough.

4. Open each cable trough door and let the door swing open.

5. Fasten the cable trough to the wall with 25mm long screws.Each cable trough requires two screws through the holesprovided in the lower tray of the cable trough.

6. Close the doors of the cable troughs.

7. Do not connect power at this point.

Installing the KSU mounting bracket



Installing the cable troughs



LSU. Trunk Module. and Station Module installed

Key Service Unit (KSU)

Featurecartridae

Expansioncartridge(6-portshown)

Cable trough(l/2-size)

Cable trough(1/4-&e)

StationModule

CW

Note: For clarity, the illustration shows a KSU, a Trunk Module,and an Station Module without doors. The doors shouldnot be removed during installation or operation. Alsoshown are the Feature, Expansion, and Trunk Cartridgeswhich are installed later.



Installing the Feature CartridgeThe Feature Cartridge is made up of a Software Cartridge and aData Cartridge. The Software Cartridge contains the systemprogramming. The Data Cartridge contains the data fromConfiguration and Administration programming.

When there is a software upgrade, only the Software Cartridge,and not the Data Cartridge, needs to be replaced.

/!

CAUTIONDo not touch the printed circuit board inside the cartridgecasing. This is an electrostatic-sensitive device.

/ J

1. Turn the KSU power OFF before installing or removing aFeature Cartridge.

2. Make sure you are wearing a grounding strap when handlingNorstar cartridges.

3. Insert the Software Cartridge into the Data Cartridge.

4. Insert the Feature Cartridge assembly into the KSU.

Unassembled andassembled FeatureCartridges

Installing the FeatureCartridge



Installing an Expansion CartridgeThe two-port Expansion Cartridge allows up to two additionalmodules (Trunk Modules and/or Station Modules) to beconnected to the system. The six-port Expansion Cartridgeallows the connection of up to six additional Trunk or StationModules. This Cartridge fits into the right slot of the Key ServiceUnit (KSU).

Two-port Expansion Six-port Expansioncartridge cartridge



The procedures for installing the Two-port and Six-portExpansion Cartridges are identical. (Refer to the Port Numberinginformation in this Guide for changes to default internal numberlength caused by installing an Expansion Cartridge.)

CAUTION

, IDo not touch the printed circuit board on the Expansion

1Cartridge. This is an electrostatic-sensitive device.

1. Make sure that the KSU power is OFF before installing orremoving an Expansion Cartridge.

2. Remove the cover of theExpansion Cartridge slotin the KSU. Use ascrewdriver at the bottomof the cartridge slot coverto help detach thecartridge slot cover fromthe slot.

3. Make sure you are wearing a grounding strap when handlingany cartridge.

4. While holding the latchesopen, insert the ExpansionCartridge in theappropriate slot and closethe latches at the sametime to align the cartridgeproperly.

Modular DH5 Installer Guide


Installing a Trunk CartridgeThe Trunk Cartridge, when inserted in a Trunk Module, adds upto four external lines to the Norstar system. A maximum of threeTrunk Cartridges can be installed in each Trunk Module.

There are four types of Trunk Cartridges:

0 the Loop Start Trunk Cartridge (4 lines)

0 the E&M/DISA Trunk Cartridge (2 lines)

0 the DID Trunk Cartridge (4 lines)

l the Cl Trunk Cartridge (4 lines)

The Loop Start Trunk Cartridge supports regular external lines.The E&M/DISA Trunk Cartridge connects Norstar to a privatenetwork. The DID Trunk Cartridge supports direct inward dialingon incoming external lines. The Cl Trunk Cartridge supports CallDisplay features on external lines.

Trunk Cartridges

Loop Start E&M/DISA DID Cl

Different Trunk Cartridges can be installed in one Trunk Module ifrequired for a particular installation. When mixing TrunkCartridges, use a separate distribution block for each type ofTrunk Cartridge.



The procedures for installing the different Trunk Cartridges areidentical. See the wiring charts in this Guide for details.

1II CAUTIONI Do not touch the printed circuit board on the TrunkI Cartridge. This is an electrostatic-sensitive device./

1. Make sure that the Trunk Module power is OFF beforeinstalling or removing a Trunk Cartridge.

2. Remove the appropriatecartridge slot cover of anunused Trunk Cartridge sloton the Trunk Module. Use ascrewdriver at the bottom ofthe cartridge slot cover todetach the cover from aTrunk Cartridge slot.

/Vote: The numbers on the cartridge slots indicate the orderthat the cartridges should be installed. If anE&M/DISA or a DID Trunk Cartridge is installed inslot 1, Emergency telephones cannot be supported.

3. Make sure you are wearing a grounding strap when handlingNorstar cartridges.

4. While holding the latches open,insert the Trunk Cartridge in theappropriate slot and close thelatches at the same time toalign the cartridge properly.



Upgrading the Software CartridgeBefore installing a Modular DR5 Cl Trunk Cartridge or CallIdentification Interface (CII), the KSU system Software Cartridgemust be upgraded to DR5.

There are two possible situations where a software upgrade isnecessary:

1 . upgrading from a DR2 Software Cartridge, or

2. upgrading from either a DR3 or a DR4 Software Cartridge. .’

Upgrading from DR2If you are upgrading from a DR2 Software Cartridge, you mustfirst upgrade to DR3 software.

When a DR3 Feature Cartridge is plugged into a DR2 KSU, anautomatic upgrade takes place. In order to allow remoteprogramming of the NVRAM and prevent the automatic upgrade,the following should be done:

1.

2.

3.

4.

5.

Insert the Sofiware Cartridge into the Data Cartridge prior toinstalling in the system.

Place the new DR3 Feature Cartridge assembly into acaptive KSU with the appropriate Two-port or Six-portExpansion Cartridge, and power up the system.

Perform the Administration programming appropriate for thecustomer’s site. This will maintain their DR2 programming.

Change the Time and Date (either the hour or minutes, orboth). This sets a lock on the NVRAM data so that it cannotbe updated.

Power down the captive KSU, remove the DR3 FeatureCartridge and take it to the customer site. To return a DR3Feature Cartridge to the state where an automatic upgradewill occur, perform ** Startup on it while it is in the captiveKSU.



Continue with the following procedure to install the DR3 FeatureCartridge assembly in the customer’s KSU.

1. Make sure that the KSU power is OFF before installing orremoving the DR3 Feature Cartridge assembly.

2. Make sure you are wearing a grounding strap when handlinga cartridge.

3 . Insert the DR3 Feature Cartridge assembly into the KSU.

Once you have completed the upgrade to DR3 you can continuewith the next procedure to upgrade from DR3 to DR5 software.

Upgrading from DR3 or DR41.

2.

3.

Ensure that there is no call activity by informing all Norstarusers that the system will briefly be out of operation.

Turn OFF the KSU power (unplug the power cord).

While wearing a grounding strap, remove the FeatureCartridge from the KSU.

4. Remove the Software Cartridge from the Data Cartridge.

5. Insert the new Software Cartridge into the Data Cartridge.

6. Insert the new Feature Cartridge into the KSU.

7. Turn ON the KSU power (plug in the power cord)-.


48 1 Wiring

Wiring

Cable routing in the cable troughCable troughs beneath the KSU, Trunk Module, and StationModule hold the 25-pair cables, the DS-30 cables, the powercord(s), and the Power Bar (if required).

The cable troughs have been designed to keep the ac powercords and Power Bar separate from the connecting cables and toallow ease of access. Place the cabling in the two shelves, asdescribed in the following chart and pages.

Upper shelf

Lower shelf

All 25pair cables and DS-30 cables:

Place 25pair cables in the back.

Place the DS-30 cables in the front.

All power cords and the Power Bar(s).

WARNINGTo avoid electrical shock, hazard to personnel, orequipment.damage, observe the following precautionswhen installing telephone equipment:

l Never install telephone wiring during a lightning storm.

l Never install telephone jacks in wet locations unlessthe jack is specifically designed for wet locations.

l Never touch non-insulated telephone wires or terminalsunless the telephone line has been disconnected at thenetwork interface.


Wiring / 49

Connecting internal wiringTo connect the internal telephones, each KSU and StationModule requires one 25-pair, 0.5-mm (24-AWG) cable with afemale 50-pin connector at one end. Enough 50-pin distributionblocks are required to accommodate the internal wiring.

1. Plug the 50-pin connector of a 25-pair cableinto the station connector on the KSU or theStation Module. (The connector is labeledwith an icon representing a telephone.)

2. Route the cable(s) through the upper shelf of the cabletroughs to the distribution block.

Note: Route the cables straight out to one side of the cabletrough in a bundle. Use cable ties to secure them tothe wall and to support their weight.

3. Connect the wires to the appropriate pins on the distributionblock. (Refer to the wiring charts in this Guide.)

4. Cross-connect the KSU and Station Module telephone wiresto the corresponding station pins on the distribution block.(Refer to the wiring charts in this Guide.)

5. Using a single pair of wires for each telephone, connect eachof the telephones according to the wiring charts.

Connecting to the KSU Connecting to the StationModule .


50 / Wiring

Connecting external linesTo connect the external lines and auxiliary equipment, each KSUand Trunk Module requires one 25-pair, 0.5mm (24-AWG) cableterminated with a female 50-pin connector on one end. Adistribution block is required for each 25pair cable.

1. Plug the 50-pin connector of a 25-pair cable into the externalline connector on the KSU or the Trunk Module. (Theconnector is labeled with an icon representing telephonepoles.)

2. Route the cable(s) through the upper shelf of the cabletrough to the dis;tribution block.

Note: Route the cables straight out to one side of the cabletrough in a bundle. Use cable ties to secure them tothe wall and to support their weight.

3. Cross-connect the external lines to the distribution block.(Refer to the KSU and Trunk Module external line wiringcharts and wiring arrangement diagrams in this Guide.)

4. Connect the auxiliary equipment lines to the distributionblock. (Refer to KSU and Trunk Module external line wiringcharts and wiring arrangement diagrams in this Guide.)

Note: Auxiliary equipment cannot be connected to theRJ-21 interface.


Wiring / 51

5. Connect external lines to a standard RJ-21 interface:

Bring the external cable to the distribution block and use thedistribution block to cross-connect to the corresponding KSUand Trunk Module external lines according to the KSU andTrunk Module external line wiring charts and diagrams. Referto the following charts and illustrations in this Guide:

- Wiring arrangement for Norstar KSU

- Wiring arrangement for Norstar Trunk Module

- KSU external lines and auxiliary equipment wiring

- Loop Start/Cl Trunk Cartridge wiring chart

6. Wire the auxiliary equipment lines separately. (Refer to theKSU and Trunk Module external line wiring charts anddiagrams.)

Note: For the Trunk Module, the auxiliary equipment line isan Emergency Telephone (ET).

Connecting the KSU Connecting the Trunkexternal lines Module external lines

Norstar as an OPXNorstar can be used as an off premise extension (OPX) from aPBX. In order to support this application, the OPX lines must beengineered not to exceed 7 dB total loop loss from the serving ,central office to the demarcation point at the Norstar KSU.


52 / Wiring

Connecting DS-30 cables1. Plug one end of the DS-30 cable into the DS-30 port on the

front of a Trunk Module or Station Module.

2. Route the cable through the cable clips on the right side ofthe Trunk Module or Station Module.

3. Route the cable through the upper shelf of the cable troughto the KSU and up through the cable clip to the ExpansionCartridge.

4.

L

40I30 e

Plu TM DS-30 into __)the 9-1 IGHEST availableport and work DOWN.

Plug SM DS-30 into +the LOWEST availableport and work UP.

Plugging in a Trunk Module Plugging in a StationDS-30 cable Module DS-30 cable


Emergency telephones / 53

Emergency telephones ’Emergency telephones (ET) are standard (500/2500) single-linetelephones that provide emergency service in case of powerfailure or wh.en power to the Norstar system is disconnected.

The KSU has two emergency telephone connections. EachTrunk Module has one emergency telephone connection.

Connecting emergency telephonesThe procedure is the same for connecting emergency telephonesto the distribution block for a KSU or a Trunk Module.

1. Wire a modular jack or equivalent to each set of emergencytelephone pins on the 50-pin distribution block for KSU orTrunk Module external lines.

The connections on the distribution block for emergencytelephones appear in the wiring charts in this Guide.

Note: The emergency telephone connections will not workif there is an E&M/DISA or DID Trunk Cartridge inthe first slot of the Trunk Module.

2. Connect a single-line telephone to the modular jack.

Modular DR5 Installer Guide .

54 / Emergency telephones

Testing the emergency telephonesThe emergency telephones must be tested with the power OFFat the KSU and Trunk Module.

1. Pick up the receiver of the emergency telephone.

2. Listen for the dial tone.

If you hear a dial tone, both the emergency telephone andthe line are functioning properly.

If you hear no dial tone:

- Verify that power to the KSU and Trunk Module(s) isOFF.

- Check that the external line and emergency telephoneconnections have been made correctly.

- Ensure that the emergency telephone is not faulty, byconnecting it directly to the external line and listening fordial tone.

- Verify that there is dial tone on lines 1 and 2 of the KSUand on line 1 of the Trunk Module.

3. If all previous steps have been verified and there is still nodial tone at the emergency telephone, replace the KSU if theemergency telephone is connected to the KSU, or replacethe Trunk Module if the emergency telephone is connected tothe Trunk Module.


Norstar telephonesNorstar telephones / 55

WARNINGNorstar telephones cannot be used as off-premiseextensions (OPX). For OPX applications, use theNorstar Analog Terminal Adapter (ATA) and a single linetelephone. (See the ATA installation card for details.)

Installing Norstar Telephones1. Connect the receiver cord to the telephone modular jack

indicated by the following symbol, then route the cordthrough the appropriate cord guide in the base of thetelephone.

El

2. Connect the line cord to the telephone jack indicated by thefollowing symbol, then route the cord through the appropriatecord guide.

0

3. Plug the other end of the line cord into the modular jackwired from the distribution block.

4. When the telephone is connected to the KSU or StationModule, the telephone display and indicators flash brieflywhile the telephone initializes (when the Norstar System ispowered up). The telephone is fully operational when thedisplay shows the default time and date.For example: Jan 1 1: 88 am.

Note: If the telephone line is supported with auxiliary power,the power source must be a Class 2 device that is ULand CSA listed.


56 / Not-star telephones

Wall-mounting a telephoneNorstar telephones can be mounted on the wail.

1. Remove the beveled wall-mounting base from the back ofthe telephone. Grip the telephone, and with your thumbs,push on the wide edge of the base to pop it out from thetelephone.

2. Remove the receiver clip from the wall-mounting base. Installthe clip in the forward lip of the receiver rest.

3. Use a screwdriver or similar tool to remove the centerknock-out panel in the wall-mounting base.

4. Screw the base to the wall (thin end up) so that the wall jackprojects through the knock-out.

5. Connect one end of the line cord to the telephone line jack(indicated by the symbol below).

6. Route the line cord through the appropriate cord guide in thebottom of the telephone.

7. Connect the other end of the line cord to the wall jack. Storeany spare cord neatly in the base of the telephone andmount the telephone on the base.


Norstar telephones / 57

Removing thewail-mounting base

Removing the knock-outpanel

Connecting the line cord

Installing the receiver clip

Installing thewall-mounting base

Mounting the telephone


58 / Norstar telephones

Applying the button cap labelsBefore you apply button labels, activate the Button Inquiryfeature (l-1 a a) to verify the buttons’ programmedfunctions, and to avoid activating features as you put the labelsonto the buttons.

There are two types of button labels: printed and blank. Keep theextra labels and button caps with each Norstar telephone or

leave them with the System Coordinator.

Types of button caps- Unlabeled, clear button caps

with appropriate green or grey paper for typing in linenumbers, telephone numbers, and features

- Pre-printed, colored button capsin green or grey

Some example pre-printed button capsGreen caps Grey caps

[Handsfree] / [Speed]

Note: To make identification of line types easier, use preprintedgreen button caps for lines that support incoming andoutgoing calls. Use clear button caps for target lines thatare incoming only.

Identifying the telephones1. Write the individual telephone numbers on the labels and

attach them to the appropriate Norstar telephones.

2. Write the telephone number and the internal number on theappropriate Norstar Receiver Card for each type and color oftelephone that is to be installed.

3. Cover the Norstar Receiver Card underneath the receiver ofeach telephone with the plastic lens.



Norstar default button assignmentsDuring Startup, the Installer chooses one of four defaulttemplates: Square, Centrex, Hybrid, or PBX. Default features areassigned automatically to the programmable buttons on Norstartelephones, and vary with the template and the telephone. Thedefault features are listed in the tables in this chapter.

Note: Norstar telephones are shipped from the factory with thebutton caps‘in place for the Square template.

Rules of default button assignmentLine and Intercom buttons are assigned by default templates andcan be changed in Configuration programming. Handsfree/Muteand Answer buttons are not assigned by default. If these featuresare defined, however, they are automatically assigned to specificbuttons, as described on this and the following page. None ofthese buttons can be assigned to M7100 Telephones.

Handsfree/MuteThis feature appears on the bottom right-hand button (the bottombutton on the M7208 Telephone), moving the Intercom button(s)up one position.

IntercomEach telephone can have up to eight Intercom buttons. Theyappear above the Handsfree/Mute button at the bottomright-hand position on your telephone (the bottom button on theM7208 Telephone).

AnswerEach telephone can have up to four Answer buttons. Theyappear above Intercom buttons in the right column and continueup from the bottom in the left column, replacing the features onthose buttons. (On the M7208 Telephone, Answer buttonsappear above Intercom buttons and below external line buttonsin a single column.)



External lineExternal line buttons appear in ascending line order, starting atthe top button in the left column (the top button on the M7208Telephone). If more than five external lines are assigned to anM7310 Telephone, or more than 12 to an M7324 Telephone,assignment continues down the buttons on the right column,erasing the features on those buttons. Line buttons have priorityover feature access buttons but not Handsfree/Mute, Intercom, or

Answer buttons.

Telephone button defaultsEach column-Square, Centrex, Hybrid, and PBX-shows thedefaults specific to these templates.

M7100 TelephoneFor Square, Centrex, Hybrid, and PBX templates, the oneprogrammable button on the M7100 Telephone is [Last].

M7208 TelephoneThe default button assignments for the M7208 Telephonedepend on the template applied.

Hybrid

( L i n e ]

[-pool

Square Centrex

[ L i n e ]- [Line<xx>j

[Unej lTransfer 1

[ L a s t ] [Last No.] [ N o . ]

[r] ILink I [F----l[ConflTrans] [Conf/Trans] [Conf/Trans]

( S p e e d ] iSDeed Dial 1 piiTiG-1

(Intercom] [Intercom] [ I i -

[Intercom] Iintercom I llntercom J

Note: The default Page button activates the External Pageoption ((Feature] [6 a).

PBX

[Pick-Up]

piz---J

[ L a s t ]

[KG----]

(ConflTrans]

[SpeedDial-

(Intercom]

[Inteicom]



M7310 TelephoneThe default button assignments for the M7310 Telephonedepend on the template applied. The exception is the defaultnumbering for the dual-memory buttons.

Dual-memory buttonsSet 237

m k igEq

Set 238

fzq -&zz--== F/

fEEq Fj Ej

Fj -1

This example shows defaults for a system with three-digit internalnumbers.

These defaults do not actually exist on any telephone, as notelephone has an Autodial button for itself. The position thatwould be taken by the Autodial button for itself, is blank.,Template button assignments



M7324 TelephoneThe default button assignments for the M7324 Telephonedepend on the template applied.

Square

[Une] [ C a l l ][Unel ( S p e e d ]blank px---J

blank [No.]

blank [ConflTrans)

blank ITransfer]

blank @K--j

blank (Pick-Up]

blank IVoice]

blank [ET---Jblank (Intercom]

blank [Intercom]

Centrex

[Line<xx>] [ C a l l ]blank [ S p e e d ]

blank [ N o . ]

blank [ L i n k ]

blank [Conf/Trans]

blank lTransfer]

blank [piiT---]

blank [Pick-Up]

blank [ C a l l ]

blank FG----1blank [IntBrCOm]

blank (Intercom]

Hybrid

( L i n e ] [Fwd][pool] [ S p e e d ]blank I-1

blank [ S a v e d ]

blank [m]

blank [Transfer]

blank (z----J

blank IPick-Up]

blank @X-]

blank p&----Jblank [Intercom]

blank [InterCOrn]

PBX

blank [Fwd]

blank ISpeedDialJ

blank piFiX--]

blank [No.]

blank [Conf/Trans]

blank [Transfer]

blank pE-----]

blank IPick-Up]

blank @GTz-)

blank FGF---lblank [Intercom]

blank (Intercom]


Optional equipment / 63

Optional .equipment

Auxiliary ringer (Customer Supplied)The Norstar KSU provides a control contact to operate anexternal ringer. The auxiliary ringer can be activated by settingauxiliary ring for specific external lines, and auxiliary ring forspecific telephones.

Refer to the chapters on programming for more details. Referspecifically to the following headings in Administration andConfiguration.

Heading Programmed in:I ’

Trk/Line Data

Capabilities

Service Modes

Configuration

Administration

Administration

1. Follow the manufacturer’s installation instructions.

2. Connect the Auxiliary Ring Generator to the 50-pindistribution block as shown in the wiring charts in this Guide.

The pins in this chart provide a control contact. They do notprovide ring current or dc voltage. The ringer must not drawmore than 50 mA from a 40-V dc source.


64 / Optional equipment

External musk source (Customer Supplied)Music for callers on Hold and for Background Music must beenabled through programming. Refer to the Programmingchapter for more details. Refer specifically to the followingprogramming headings in Configuration and confirm that thefollowing settings are implemented:

Heading Setting

Call Handling On Hold: Music

Miscellaneous Background Music: Yes

External music source programmingThe music source can be any approved low-power device suchas a radio with a high-impedance earphone jack. Therecommended KSU input level is 1 V rms across an inputimpedance of 3300 Q.

1. Connect the music source and ground to the 50-pindistribution block, as shown in the internal wiring charts inthis Guide.

‘CAUTIONTo avoid damage to audio equipment, ensure that thepolarity of the audio input is correct according to theKSU internal wiring connector chart.

2. Adjust the volume of the music source to a comfortable levelby activating Music on Hold or Background Music andadjusting the volume at the music source.

Note: Background Music volume can also be adjusted at eachtelephone.


Optional equipment / 65

Installing an external paging systemThe paging system uses the speakers on Norstar telephones andcan also be used with external loudspeakers provided by thecustomer. The paging output from the Norstar KSU is775 mV rms across an input impedance of 600 LI.

1. Follow the manufacturer’s installation instructions.

2.. Connect the paging system audio input to the 50-pindistribution block as shown in the internal wiring charts in thisGuide.

3. Connect the pagingsystem relay to the 50-pin distributionblock as shown in the internal wiring charts.

Note: Norstar system external paging does not supporttalk-back paging equipment unless an external line portis used.

In addition, the Norstar KSU provides a relay contact that can beused for other applications (for example, switching music ON orOFF).

External paging contacts

idle active

Yellow-Slate l(make)

Slate-Yellow(common)

Violet-Blue(break)

Yellow-Slate( m a k e )

Slate-Yellow(common)

Violet-Blue(break)

The Norstar KSU provides both a “make” (normally open) and a“break” (normally closed) set of contacts that operate inconjunction with the External Page feature. These contacts canbe used to control various external devices. The external devicebeing connected through these contacts must not draw morethan 50 mA from a 40-V dc source.


66 / Power Bar installation

Power Bar installation

CAUTIONFor 110-V systems, use only a CSA certified and ULlisted Power Bar having a third wire ground.

For 220-V systems, use only an approved Norstar 220-VPower Bar having a third wire ground.

1. Slide the Power Bar into the lower shelf of the cable trough.All power cords must go only in the lower shelf.

Where any combination of four or more Trunk or StationModules is present, use a second Power Bar to provideadditional plugs. On a 110-V system, the power cord fromthe second Power Bar must be plugged into the first PowerBar. On a 220-V system, the Power Bars are connected witha separate power cord.

2. Route the power cord from the KSU, Trunk Module, andStation Module through the cable clips located in the lowershelf of the cable trough.

3. Plug the KSU, Trunk Module, and Station Module powercords into the Power Bar(s).

4. If you have a 220-V system, plug the ac power cord into thePower Bar.


Power up the Norstar system / 67

Power up the Norstar system1. Double check all wiring before turning the system power ON.

2. Connect to the outlet (a non-switchable, third-wire groundac outlet):

For a 11 O-V system:If a Power Bar is used, plug the Power Bar into the ac outlet.Othenvise, plug the KSU power cord into the ac outlet.

For a 220-V system:If a Power Bar is used, plug the Power Bar into the separateac power cord. This ac power cord plugs into the ac outlet.Otherwise, plug the KSU power cord into the ac power cord.This ac power cord plugs into the ac outlet.

3. Check that the red power LEDs are ON. (The KSU, TrunkModule, and Station Module each have one LED.)

KSU LED

TM LED

SM LED

4. If none of the LEDs are ON, check the power at the ac outlet.

- If there is no power, check with building maintenance.

OR

- If there is ac power at the outlet, replace the module(s)that do not have a red LED ON.


68 / Telephone relocation and replacement

Telephone relocation andreplacement

Automatic Telephone Relocation and telephone replacement arefeatures associated with moving and replacing Norstar

telephones in the system. The basic difference is that relocationallows a moved telephone to retain its programming, andreplacement re-assigns or removes programming.

Automatic Telephone RelocationAutomatic Telephone Relocation is disabled by default. For

’ Automatic Telephone Relocation to work, the system power mustbe ON and the Automatic Telephone Relocation feature must beactivated in Configuration programming.

A telephone can be moved to a new location within the Norstarsystem without losing its programmed settings. The internalnumbers, Autodial settings, and Personal Speed Dial codesremain with the telephone when it is unplugged. To move atelephone, simply unplug it and plug it in again at anotherlocation. Recognition of the telephone by the KSU may take up to45 seconds.

Notes: All Norstar telephones being moved should be relocatedbefore new telephones are plugged into their place. Thisallows the moved telephones to retain their programmedsettings. If a new telephone is plugged into the Norstarsystem before the old telephone is reconnected at a newlocation, Norstar will give the old telephone’s informationto the new telephone, and the old telephone will nolonger be recognized by the system. (Refer to Telephonereplacement, below.)

When changing a telephone’s internal number (inConfiguration programming), wait one minute afterAutomatic Telephone Relocation.


Telephone relocation and replacement / 69

Telephone replacementIn a powered-up system, an existing Norstar telephone can bereplaced by a new Norstar telephone. A new Norstar telephone isone that was not previously in service within the system.

Replacing Norstar telephones of the same typeIf an existing Norstar telephone is unplugged, and a new Norstar#telephone of the same type is then plugged into the same jack(for example, replacing an M7208 Telephone with anotherM7208 Telephone), the new telephone acquires theprogramming and the internal number of the old telephone. Thisis normally done to replace a defective telephone.

Replacing Norstar telephones of different typesIf an existing Norstar telephone is unplugged, and a new Norstartelephone of a different type is plugged into the same jack (forexample, replacing an M7208 Telephone with an M7310Telephone), the new telephone keeps the old internal number.The new telephone receives a default profile for a telephone ofits type. (Refer to the button defaults listed in the section onNorstar telephones and system defaults listed in theProgramming chapter).

Note: If the telephone being replaced has more lines than thenew telephone, automatic outgoing line selection maynot work with the Handsfree/Mute feature. A line must beselected manually.

Status of a telephone that was replacedThe old Norstar telephone that was unplugged, and replaced bya new Norstar telephone, loses its programming and internalnumber. The old telephone’s internal number has been given tothe new telephone and the programming has either beenremoved or given to the new telephone when it was plugged into

_ the old jack. The replaced telephone (if still functional) is nowtreated by the system as a telephone not previously in service.


70 / Telephone relocation and replacement


Radio Frequency Interfqrence./.jVARNING

This equipment gener&es, uses, and can radiate radiofrequency energy. If not installed and used inaccordance with the instruction manual, it may causeinterference to radio communications. It has been testedand found to comply with the limits for a Class Acomputing device pursuant to Part 15 of the FCC Rules,which are designed to provide reasonable protectionagainst such interference when operated in acommercial environment. Operation of this equipment ina residential area is likely to cause interference, in whichcase the user, at his own expense, will be required totake whatever measures may be required to correct theinterference. Each Norstar Key Telephone System isassigned an FCC Registration Number and a RingerEquivalence designation. The number and designationare printed on the Key Service Unit (KSU) label on thefront of the unit inside the door.

RegistrationThe Norstar Key Telephone System is registered with the FCCbased upon compliance with Part 68 of its rules. Connection ofthe Norstar Key Telephone System to the nationwidetelecommunications network is made through a standard networkinterface jack that you can order from your telephone company.Jacks for this type of customer-provided equipment will not beprovided on party lines or coin lines.

InterconnectNorstar Modular equipment meets all applicable requirements ofboth the Canadian Department of Communications CS-03 andUS Federal Commission FCC part 68 and has been registeredunder files DOC 3322492A and FCC AB67UJ-17156-KF-E(key system) and AB67UJ-17338-MF-E (hybrid system).


72 / Regulations

Ringer Equivalence Number (REN)The FCC Registration Label, on the inside of the door on thefront of the Key Service Unit (KSU), includes the RingerEquivalence Number (REN). This number shows the electricalload that your Norstar KSU requires from your telephone line. Ifthe KSU requires more electrical current than your telephonecompany’s central office equipment can provide, your telephonesmay not ring and you may have difficulty dialing telephonenumbers.

Call the telephone company to find out the total REN allowed foryour telephone line(s).

Hearing Aid CompatibilityNorstar telephones are Hearing Aid compatible, as defined inSection 68.316 of Part 68 FCC Rules.

Electromagnetic compatibility (EMC)Radiated emissionsNorstar Modular equipment meets all FCC part 15, class Aradiated emissions requirements.

C o n d u c t e d e m i s s i o n sNorstar Modular equipment meets all FCC part 15, class Aconducted emissions requirements.

SafetyNorstar Modular equipment meets all applicable requirements ofboth the Canadian Standards Association C22.2 No. 234 Ml989and US Underwriter’s Laboratory UL-1459, and UL-1950, andhas been registered under files CSA LR58855-12 andUL El 15515 88NK16650.


Regulations / 73

Telephone Company RegistrationIt is usually not necessary to call the telephone company withinformation on the equipment before connecting the Norstar KeyTelephone System Key Service Unit (KSU) to the telephonenetwork but, if the telephone company requires this information,provide the following:

Telephone number(s) to which the Key Service Unit (KSU)will be connected.

FCC Registration Number (on label affixed to KSU, inside thedoor).

Ringer Equivalence Number (on label affixed to KSU, insidethe door).

USOC JackRJ-21 X (RJ2HX for E&M/DISA service)

Service Order Code (SOC) 9.0 F

Facility Interface Code(FIC)02LS2 (TL32M for E&M/DISA service)

Use of a Music sourceIn accordance with U.S. Copyright Law, a license may berequired from the American Society of Composers, Authors andPublishers, or similar organization if Radio or TV broadcasts aretransmitted through the Music On Hold or Background Musicfeatures of this telecommunication system.

Northern Telecom Inc. hereby disclaims any liability arising out ofthe failure to obtain such a license.

This digital apparatus does not exceed the Class A limits forradio noise emissions from digital apparatus set out in the RadioInterference Regulations of the Canadian Department ofCommunications.


74 / Regulations

Rights of the Telephone CompanyIf the system is determined to be causing harm to the telephonenetwork, the telephone company may discontinue your servicetemporarily. If possible, the telephone company will notify you inadvance. If advance notice is not practical, you will be notified assoon as possible. You will be given the opportunity to correct thesituation and you will be informed of your right to file a complaintto the FCC. Your telephone company may make changes in itsfacilities, equipment, operations or procedures that could affectthe proper functioning of your system. If it does this, you will benotified in advance to give you the opportunity to maintainuninterrupted telephone service.

In the event of an equipment malfunction, all repairs will beperformed by Northern Telecom Inc. or by one of its authorizeddealers.

Address of a repair facility

USA

Northern Telecom Inc.Product Service Center640 Massman DriveNashville, TN37210Attn.. RA#

Canada

Northern Telecom Canada Ltd.Customer Service Dept. 91412345 Boul Albert HudonMontreal-Nord, QukbecHlG 3Ll


Service tone cadences

Tone Cadence (seconds)

0.5 ON / 0.5 OFF

Overflow

Ringback

Confirmation tone

0.25 ON / 0.25 OFF

2.0 ON / 4.0 OFF

1 .O ON / 1 .O OFF (3 bursts followedby no tone)

Recall tone 1 .O ON / 1 .O OFF (3 bursts followedby steady tone)

Ring splash 0.2 ON (1 burst)

Power specifications for the 110 V system

Characteristic KSU TM

Voltage V ac 92-127 92-l 27

Current A rms (max) 1.75 1.75

SM

92-l 27

1.0

Frequency Hz

Crest factor

Power specifications for the 220 V system

Characteristic KSU TM

Voltage V ac 170-264 170-264

Current A rms (max) 1 .O 1.0

Frequency Hz 45-63 45-63

SM

170-264

0.5

45-63

Crest factor


76 / Specifications and wiring charts

Telephone loop specifications

Characteristic

Loop resistance

Loop length

Terminating impedance

Flash rate(incoming alerting call)

Minimum voltage attelephone

Current at telephone(idle)

Current at telephone(active)

Value

50 A2 (295 m of 0.5 mm wire or1000 ft of 24 AWG wire)

150 Q per conductor between TCand network interface for E, SG, M,and SB leads on an E&M/DISA TC

600 i2

1 Hz (50% duty cycle)

10Vdc

45 mA nominal

80 mA maximum

Electrical requirementsCharacteristic SpedValue

Electrostatic discharge

KSU and telephones

Connectors

Radiated immunity

Conducted immunity

IEC 801-2 severity level 4

maximum of 12 kV with a150 Q/l 50 pF probe

I EC 801-2 severity level 2

maximum of 5 V/m from 10 kHz to1 GHz

maximum of 2 V rms or 86 dBpAfrom 0.06 to 0.1 MHz

maximum of 92 dBpA from 0.011 to30 MHz


Specifications and wiring charts / 77

Mechanical requirementsVibration operational I EC 68-2-6-Fc

Resonance search I EC 68-2-6-Fc

Vibration endurance I EC 68-2-6-Fctransportation

IEC 68-2-55 A

Shock fragility

Unpacked drop

Packaged drop

IEC 68-2-27-Ea

IEC 68-2-31 -EC

NSTA Proj. 1A

Environmental requirements

Characteristic SpedValue

Operating temperaturerange

I.E.C. 68-2-l Tests Ad and Ab

0°C to 50°C(32”F to 122°F)

Storage temperaturerange

I.E.C. 68-2-2 Test Bd

-55°C to 70°C (-67°F to 158°F)

Thermal shock I.E.C. 68-2-14 Test Na

5% to 95% (non-condensing)

above 34°C (93°F) 52 mbar of water vapor pressure

HumidityNorstar Modular equipment can operate from 0°C to50°C (32°F to 122°F) with relative humidities between 5% and95% RH except that at temperatures above 34°C(93°F) the relative humidity may be limited to 52 mbar of watervapor pressure.

For the purpose of demonstration of compliance, the productshall be exposed to 40°C (104°F) at 90% to 95% RH for 3 daysfollowed by operational tests.


78 / Specifications and wiring charts

In addition, the product (without its transportation package) shallbe able to withstand IO days storage at 40°C (104°F) at 90% to95% RH as per I.E.C. 68-2-3, Test Ca, Severity A, withoutevidence of corrosion, physical damage or degradation inelectrical performance.

Transportation methodsNo special constraints need be applied to standard methods ofshipment (such as air freight, truck, and rail) except for the -55°C(-67°F) storage limit..


Port numbering / 79

Port numbering

Port number coding on the wiring chartsThe code shown for “Ports” (as on the wiring charts for TrunkModule external line wiring and Station Module internal wiring)shows the link between particular port numbers and the wiring onthe distribution block. This is useful for example, in tracking downfaults during a Maintenance session where codes appear on aNorstar telephone display indicating error messages (see theMaintenance chapter).

The code shown on the charts (for example: “X12”) has two .components:

- “X” corresponds to the number which appears on the face ofthe Expansion Cartridge port to which the Trunk Module orStation Module is connected.

- Numerical digits (for example “01” or “12”) identify anindividual port number associated with that ExpansionCartridge.

For example:The code “812” appearing as part of an error message for aTrunk Module indicates Expansion Cartridge port #8 and internalport “12”. The corresponding Trunk Module pins on thedistribution block are Pin 47 (Violet-Orange) and Pin 22(Orange-Violet). These codes apply to both Trunk Modules andStation Modules (up to “Xl 6” for Station Modules for up to 16telephones; up to “X12” for Trunk Modules for up to 12 externallines).

Norstar system numbering planThe Norstar system provides flexibility in the assignment of linepool access codes and internal numbers (also called DirectoryNumbers or DNs).

Modular DRF Installer Guide

80 / Port numbering

The Numbering Plan follows specific rules such as:

- Internal numbers can have up to seven digits.

- All internal numbers must have the same number of digits.

- Line pool access codes are one to four digits, and cannotstart with the same number as:

- the first digit of any internal number

- the first digit of any Received number

- the Park prefix

- the Direct-dial digit

- The digit “0” may be assigned to a telephone. If this is thecase, no internal number or Call Park Retrieval code canbegin with “0”.

- The same sequence of digits cannot be used for two internalnumbers, for two line pool access codes, or for both aninternal number and a line pool access code. All codes andnumbers must be unique.

- Symbols such as an asterisk (*) or a pound sign (#) cannotbe used in internal numbers or line pool access codes.

Key Service Unit (KSU)The Key Service Unit (KSU) has 8 lines and 24 telephones.

In the charts on the following page, notice that the KSU has twointernal ports, KSU #l and KSU #2. KSU #l handles telephones.KSU #2 handles lines.

Two-port Expansion CartridgeOne or two DS-30 cables for Trunk Modules and/or StationModules can be plugged into a Two-port Expansion Cartridge.

Six-port Expansion CartridgeA combination of up to six Trunk Modules and/or Station Modulescan be plugged into a Six-port Expansion Cartridge.


Port numbering / 81

Bl and B2 Directory Numbers (DN)The terms Bl and B2 correspond to channels on Norstar fortransmitting voice and data. Each DN port number has a Bl DNand a B2 DN. Devices such as the Norstar M7100, M7208,M7310, and M7324 Telephones use only the Bl DN. Otherdevices may need both Bl and 82 channels, therefore requiringBl and 82 DNs.

Non-expanded system (KSU alone) numberingPort # External External Bl DN 82 DN DN ports

lines line portsKSU (#2) 1 l-8 1 201-20s - - - - - -KSU(#l) 1 - - - - 1 21-44 1 45-68 1 101-124

Two-port Expansion Cartridge and KSU numberingExpansion External External Bl DN B2 DNport # lines line ports#4 9-20 401-412 261-276 317-332#3 21-32 . 301-312 245-260 301-316KSU (#2) l-8 201-208 - - - -

KSU(#l) - - - - 221-244 277-300

DN ports

401-416301-316- -

101-124I.I

Six-port Expansion Cartridge and KSU numberingExpansion External External Bl DN B2 DN DN ports

Note: Bl and 82 telephone numbers reflect the defaultnumbering scheme.

/Vote: Port #3 is the bottom DS-30 cable port on both theTwo-port and the Six-port Expansion Cartridge.


82 / KSU wiring charts

KSU wiring chartsWiring arrangement for Not-star KSU

I+-15.2 m (50 ft.)Max. Length

+I

KSU 1E x t e r n a l l i n e

connections,Auxiliary Services,ET1 and ET2

II

Distribution

50-PinConnector

ExternalLines

RJ-21 connector

Auxiliary ET 1Services ET 2

See the wiring chart for the Key Service Unit (KSU) to externallines and auxiliary equipment connecting arrangement. -

Wiring arrangement for Norstar TM

KSUExternal lineconnections,Auxiliary Services,ET1 and ET2

I I

t+

15.2 m (50 ft.)Max. Length

+IDistributionBlock

Connector

ExternalLines

RJ-21 connector

Auxiliary ET 1Services ET 2

See the wiring chart for the Trunk Module (TM) to external linesconnecting arrangement.


KSU wiring charts / 83

KSU external lines and auxiliary equipment wiringRJ-21 external line

KSU external lines connector connectorPin Wire color Port Service Line Pin Wire color26 White-Blue 201 T 1 26 White-Blue1 Blue-White 201 R 1 .l Blue-White27 White-Orange 202 T 2 27 White-Orange2 Orange-White 202 R 2 2 Orange-White28 White-Green 203 T 3 28 White-Green3 Green-White 203 R 3 3 Green-White29 White-Brown 204 T 4 29 White-Brown4 Brown-White 204 R 4 4 Brown-White30 White-Slate 205 T 5 30 White-Slate5 Slate-White 205 R 5 5 Slate-White31 Red-Blue 206 T 6 31 Red-Blue6 Blue-Red 206 R 6 6 Blue-Red32 Red-Orange 207 T 7 32 Red-Orange7 Orange-Red 207 R 7 7 Orange-Red33 Red-Green 208 T 8 33 Red-Green8 Green-Red 208 R 8 8 Green-Red

Port number code: see the explanation page preceding the charts.

KSU external lines connectorPin Wire color Service34 Red-Brown9 Brown-Red35 Red-Slate T10 Slate-Red R36 Black-Blue T11 Blue-Black R37 Black-Orange ----12 Orange-Black ----38 Black-Green ----

LineNo connectionNo connectionET 1ET 1ET2ET2No connectionNo connectionNo connection

Aux equipmentconnectionsPin Wire color

35 Red-State10 Slate-Red36 Black-Blue11 Blue-Black_-__ ____‘em- ________ m-w-

13 Green-Black ----39 Black-Brown ----

No connectionNo connection

____ ___-_--_ ____

14 Brown-Black ----40 Black-Slate __-_15 Slate-Black __-_

41 Yellow-Blue __--16 Blue-Yellow ____

42 Ye l l ow -Orange - - - -17 Orange -Ye l l ow - - - -43 Yellow-Green T18 Green-Yellow44 Yellow-Brown19 Brown-Yellow45 Yellow-Slate20 Slate-Yellow46 Violet-Blue21 Blue-Violet47 Violet-Orange22 Orange-Violet48 Violet-Green

RT

TRT

TR__--

No connectionNo connectionNo connectionNo connectionNo connectionNo connectionNo connectionAuxiliary Ring Make

-___-____--__-_-_____I-----

43Auxiliary Ring Common 18Auxiliary Ring Break 44No connection 19Page Relay Make 45Page Relay Common 20Page Relay Break 46No connection 21Page Out Tip 47Page Out Ring 22No connection _-__

_-___-_---___-_______.___.__

Yellow-GreenGreen-YellowYellow-BrownBrown-YellowYellow-SlateSlate-YellowViolet-BlueBlue-VioletViolet-OrangeOrange-Violet__--

23 Green-Violet ---- No connection ____ ____

49 Violet-Brown --- No connection -_-_ -_-_24 Brown-Violet ---- No connection __-_ -__-

50 Violet-Slate -___ No connection _-__ ___-25 Slate-Violet __-- No connection __-_ _-__

Note: Auxiliary equipment can not be connected to the RJ-21 connector.

. Modular DR5 Installer Guide

84 / KSU wiring charts

KSU internal wiringPin Wire color Port Service Telephones Default DN

WW26 Whtte-Blue 101 T 11 Blue-White 101 R 1 21/221/222127 White-Orange 102 T 22 Orange-White 102 R 2 2212221222228 White-Green 103 T 33 Green-White 103 R 3 2312231222329 White-Brown 104 T 44 Brown-White 104 R 4 2412241222439, White-Slate 105 T 55 Slate-White 105 R 5 251225l222531 Red-Blue 106 T 66 Blue-Red 106 R 6 26/226/222632 Red-Orange 107 T 77 Orange-Red 107 R 7 2712271222733 Red-Green 106 T 66 Green-Red 108 R 8 2812281222834 Red-Brown 109 T 99 Brown-Red 109 R 9 2912291222935 Red-Slate 110 T 1010 Slate-Red 110 R 10 30/230/223036 Black-Blue 111 T 1111 Blue-Black 111 R 11 3112311223137 Black-Orange 112 T 1212 Orange-Black 112 R 12 3212321223238 Black-Green 113 T 1313 Green-Black 113 R 13 331233l223339 Black-Brown 114 T 1414 Brown-Black 114 R 14 341234l223440 Black-Slate 115 T 1515 Slate-Black 115 R 15 3512351223541 Yellow-Blue 116 T 1616 Blue-Yellow 116 R 16 3612361223642 Yellow-Orange 117 T 1717 Orange-Yellow 117 R 17 37/237/223743 . Yellow-Green 116 T 1618 Green-Yellow 118 R 18 3at23ai223044 Yellow-Brown 119 T 1919 Brown-Yellow 119 R 19 391239l223945 Yellow-Slate 120 T 2020 Slate-Yellow 120 R 20 4Ol24Ol224046 Violet-Blue 121 T 2121 Blue-Violet 121 R 21 41/241/224147 Violet-Orange 122 T 2222 Orange-Violet 122 R 22 421242l224248 Violet-Green 123 T 2323 Green-Violet 123 R 23 431243l224349 Violet-Brown 124 T 2424 Brown-Violet 124 R 24 44/244/224450 Violet-Slate -_-_ -___ Music-on-hold ground ----25 Slate-Violet ---- ---- Music-on-hold input ----

Note: T and R represent station connections and should not be confused with Tip and Ring on external lines.Station connections are non-polarized.CAUTION: For ‘Music -on-hold’. ensure that the polarity of the audio input is the same as identified above for pinsSg(Violet-Slate) and 25(Slate-Violet) to avoid damage to audio equipment


Station Module wiring chart / 85

Station Module wiring chartPin Wire color Port Service Telephones (SM)26 White-Blue x01 T 11 Blue-White x01 R 127 White-Orange x02 T 22 Orange-Whae x02 R 228 White-Green x03 T 33 Green-White x03 R 329 * White-Brown x04 T 44 Brown-White x04 R 430 White-Slate x05 T 55 Slate-White x05 Fl 531 Red-Blue X06 T 66 Blue-Red X06 R 6 ,32 Red-Orange x07 T 77 Orange-Red x07 R 733 Red-Green X08 T 88 Green-Red X08 R 834 Red-Brown x09 T 99 Brown-Red x09 R 935 Red-Slate x10 T 1010 Slate- Red x10 R 1036 Black-Blue x11 T 1111 Blue-Black x11 R 1137 Black-Orange x12 T 1212 Orange-Black x12 R 1238 Black-Green x13 T 1313 Green-Black x13 R 1339 Black-Brown Xl4 T 1414 Brown-Black x14 R 1440 Black-Slate x15 T 1515 Slate-Black x15 R 1541 Yellow-Blue Xl6 T 1616 Blue-Yellow Xl6 R 1642 Yellow-Orange ---- _--- no connection17 Orange-Yellow ---- ____ no connection43 Yellow-Green ---- ____ no connection18 Green-Yellow ---- --__ no connection44 Yellow-Brown ---- ____ no connection19 Brown-Yellow ---- -_-_ no connection45 Yellow-Slate ---- ___- no connection20 Slate-Yellow ---- ____ no connection46 Violet-Blue .__- __-- no connection21 Blue-Violet _-_- --_- no connection (47 Violet-Orange ---- __-_ no connection22 Orange-Violet ---- ____ no connection48 Violet-Green ---- __-_ no connection23 Green-Violet ---- _-__ no connection49 Violet-Brown ____ ___- no connection24 Brown-Violet ---- -__- no connection50 Violet-Slate ____ ____ no connection25 Slate-Violet -__- ____ no connection

Note: T and R represent station connections and should not be confused with Tip and Ring on external lines.Station connections are non-polarized.Note: Port number code: see the explanation page preceding the charts.


86 / Loop Start or Cl Trunk Cartridge wiring chart

Loop Start or Cl Trunk Cartridgewiring chart

TM 50-pin connector arrangement RJ-21 connectorTC Pin Wire color Port Service Line Pin Wire colorSlotSlat 1 26 White-Blue x01 T 1 26 White-Blue

1 Blue-White27 White-Orange2 Orange-White28 White-Green

x01x02x02----

R 1 1 Blue-WhiteT 2 27 White-OrangeR 2 2 Orange-WhiteNo connection ---- ---- ----

3 G r e e n - W h i t e - - - -29 White-Brown ----4 Brown-White ----30 White-Slate x03

No connection ____ ____ ____No connection ---- ---- ----No connection ---- ---- ----T 3 28 White-Green

5 Slate-White31 Red-Blue

x03x04

RT

3 3 Green-White4 29 White-Brown

6 Blue-Red x04 R 4 4 Brown-White32 Red-Orange ---- No connection ___- __-_ _-__7 Orange-Red ---- No connection ____ --_- ____

33 Red-Green ---- No connection ---- ---- ----8 Green-Red ---- No connection ---- ---- ----

Slot 2 34 Red-Brown x05 T 5 30 White-Slate9 Brown-Red x05 R 5 5 Slate-White35 Red-Slate X06 T 6 31 Red-Blue10 Slate-Red X06 R 6 6 Blue-Red36 Black-Blue ---- No connection ---- ---- ----11 Blue-Black37 Black-Orange12 Orange-Black38 Black-Green13 Green-Black39 Black-Brown14 Brown-Black40 Black-Slate

------------X07.x07X08X08----

No connection ---- ---- ----No connection ---- ---- ----No connection ---- ---- ----T 7 32 Red-OrangeR 7 7 Orange-RedT 8 33 Red-GreenR 8 8 Green-RedNo connection ---- ---- ----

15 Slate-Black --- No connection ---- ---- ----41 Yellow-Blue ---- No connection ---- ---- ----16 Blue-Yellow ---- No connection ---- ---- ----

Slot 3 42 Yellow-Orange x09 T 9 34 Red-Brown17 Orange-Yellow x09 R 9 9 Brown-Red43 Yellow-Green x10 T 10 35 Red-Slate18 Green-Yellow44 Yellow-Brown

x10----

R 10 10 Slate-RedNo connection ---- ---- ----

19 Brown-Yellow ---- No connection ---- ---- ----45 Yellow-Slate ---- No connection ---- ---- ----20 Slate-Yellow ---- No connection ---- ---- ----46 Violet-Blue x11 T 11 36 Black-Blue21 Blue-Violet x11 R 11 11 Blue-Black47 Violet-Orange x12 T 12 37 Black-Orange22 Orange-Violet x12 R 12 12 Orange-Black48 Violet-Green ---- No connection ____ ____ ____23 Green-Violet ---- No connection ---- ---- ----49 Violet-Brown ---- No connection ---- ---- ----24 Brown-Violet ---- No connection ---- ---- ----50 Violet-Slate ---- ET ____ ____ No connection25 Slate-Violet ---- ET -___ ____ No connection

N&e: Auxiliary equipment can not be connected to the RJ-21 connector.For an explanation of Port codes, see the section called Port number coding on the wiring charts.


.E&M or DISA Trunk Cartridge wiring chart / 87

E&M or DISA Trunk Cartridgewiring chart

Using the E&M/DISA wiring chartUse the diagrams in this section when a Norstar Trunk Module(TM) contains E&M/DISA Trunk Cartridges (TC) or a mixture ofE&M/DISA and DID or loop start TCs.

Chart: Trunk Module with E&M/DISA cartridges- shows the 50-pin connections on the TM.

- shows the RJ2HWCA2HA cross-connections;

- to be used where E&M/DISA TCs alone are installed.

To obtain the cross-connections for E&M/DISA service, readacross, the column headings.

Example of how to read wiring charts for mixed service- to be used where there is a mixture of E&M/D&A, DID, and

loop start TCs.

To obtain the cross-connections for mixed service, match Servicecolumns on the appropriate charts in the example.

Note:

Note:

When installing a mixture of E&M/DISA and DID or loopstart TCs, it is important to cross-connect the wiring foreach type of TC to a separate distribution block.

In addition, the cross-connections to each distributionblock must always begin at pins 26 and 1. This allowsyou to wire to the correct pins for an RJ-21 connectionand for an RJIZHXKA2HA connection.

To retain emergency telephone function, a loop start TC

88 / E&M or DISA Trunk Cartridge wiring chart

E&M/DISA cross connectionsWhen you are required to connect two RJ2HXKA2HAdistribution blocks together (connecting to another Norstar orPrivate Branch Exchange), you will need to make these crossconnections:

Back-to-back cross connections1 st distribution block 1 -f 1 R 1 Tl 1 Rl 1 E 1 SG 1 M 1 SB

’ Next distribution block 1 Tl 1 Rl 1 T ) R ! SB 1 M 1 SG 1 E


.

E&M or DISA Trunk Cartridge wiring chart / 89

Trunk Module with E&M/DISA Trunk Cartridges and RJ2HWCA2HA wiringconnections

RJ2HXKA2HATM 50-pin connector arrangement connectorTC Pin Wire color Port Service Line Pin Wire colorSlotSlot 1 26 White-Blue x01 T 1 26 White-Blue

1 Blue-White x01 R 1 1 Blue-White27 White-Orange x01 Tl 1 27 White-Orange2 Orange-White x01 Rl 1 2 Orange-White20 White-Green x01 E 1 28 White-Green3 Green-White x01 SG 1 3 Green-White29 White-Brown x01 M 1 29 White-Brown4 Brown-White x01 SB 1 4 Brown-White30 While-Slate x02 T 2 30 White-Slate5 Slate-White x02 R 2 5 Slate-White31 Red-Blue x02 Tl 2 31 Red-Blue6 Blue-Red x02 Rl 2 6 Blue-Red32 Red-Orange x02 E 2 32 Red-Orange7 Orange-Red x02 SG 2 7 Orange-Red33 Red-Green x02 !B 2 33 Red-Green ,8 Green-Red x02 2 8 Green-Red

Slot 2 34 Red-Brown x03 T 3 34 Red-Brown9 Brown-Red x03 R 3 9 Brown-Red35 Red-Slate x03 Tl ‘3 35 Red-Slate10 Slate-Red x03 Rl 3 10 Slate-Red36 Black-Blue x03 E 3 36 Black-Blue11 Blue-Black x03 SG 3 11 Blue-Black37 Black-Orange x03 M 3 37 Black-Orange12 Orange-Black x03 SB 3 12 Orange-Black38 Black-Green x04 T 4 38 Black-Green13 Green-Black x04 R 4 13 Green-Black39 Black-Brown x04 Tl 4 39 Black-Brown14 Brown-Black x04 Rl 4 14 Brown-Black40 Black-Slate X04 E 4 40 Black-Slate15 Slate-Blarx x04 SG 4 15 Slate-Black41 Yellow-Blue x04 4 41 Yellow-Blue16 Blue-Yellow x04

!B4 16 Blue-Yellow

Slot 3 42 Yellow-Orange x05 T 5 42 Yellow-Orange17 Orange-Yellow x05 R 5 17 Orange-Yellow43 Yellow-Green x05 Tl 5 43 Yellow-Green18 Green-Yellow x05 Rl 5 18 Green-Yellow44 Yellow-Brown x05 E 5 44 Yellow-Brown19 Brown-Yellow x05 SG 5 19 Brown-Yellow45 Yellow-Slate x05 M 5 45 Yellow-Slate20 Slate-Yellow x05 SB- 5 20 Slate-Yellow46 Violet-Blue X06 T 6 46 Violet-Blue21 Blue-Violet X06 R 6 21 Blue-Violet47 Violet-Orange X06 Tl 6 47 Violet-Orange22 Orange-Violet X06 Rl 6 22 Orange-Violet40 Violet-Green X06 E 6 48 Violet-Green23 Green-Violet X06 SG 6 23 Green-Violet49 Violet-Brown X06 M 6 49 Violet-Brown24 Brown-Violet X06 SB 6 24 Brown-Violet50 Violet-Slate ---- ET -___ ____ No connection25 Slate-Violet ---- ET ____ ____ No connection

Note: Auxiliary equipment can not be connected to the RJ2HWCA2HA connector.For an explanation of Pot-l codes, see the section called Port number coding on the charts.


90 / E&M or DISA Trunk Cartridge wiring chart

xample of how to read the E&M/DISA wiring chart

RJ2HXKA2HA wiring connections (EBMIDISA)service un Pin Win Color

Wiring charts for mixed service

Shown here is an installation with two Loop StartTCs in Slots 1 and 2 and one EBMIDISA TC in Slot 3.Slots 1 and 2: Only the T and R leads areconnected.Slot 3: All leads are connected.Note that the E&M/DISA connections (on the RJ2HWCA2HA chart) begin on a new distribution block.tine numbers begin at pins 26 and 1 to indicate thefirst EBMIDISA (FlJ2HXKAZHA) line.


DID Trunk Cartridge wiring chart / 91

DID Trunk Cartridge wiring chart

Using the DID wiring chartUse the diagrams in this section when a Norstar Trunk Module(TM) contains DID Trunk Cartridges (TC) or a mixture of DID andE&M/DISA or loop start TCs.

Chart: Trunk Module with DID cartridges- shows the 50-pin connections on the TM.- shows the RJ-21 cross-connections;

- to be used where DID TCs alone are installed.

To obtain the cross-connections for DID service, read across thecolumn headings.

Example of how to read wiring charts for mixed service,- to be used where there is a mixture of DID and E&M/DISA or

loop start TCs.

To obtain the cross-connections for mixed service, match Servicecolumns on the appropriate charts in the example.

Note: When installing a mixture of DID and E&M/DISA or loopstart TCs, it is important to cross-connect the wiring foreach type of TC to a separate distribution block.

In addition, the cross-connections to each distributionblock must always begin at pins 26 and 1. This allowsyou to wire to the correct pins for an RJ-21 connectionand for an RJ2HWCAILHA connection.

Note: To retain Emergency Telephone function with mixedservice, a loop start TC should go in the first slot of theTM.


92 / DID Trunk Cartridge wiring chart

DID supervisory signalingAllowing this equipment to be operated in a manner that does notprovide for proper answer supervision signaling, as outlinedbelow, is in violation of FCC Part 68 Rules, and may be inviolation of local tariffs.

This equipment is designed to return supervisory signals to thePublic Switched Telephone Network (PSTN) when the DID calls

are:

answered, by the called station

answered by the attendant

routed to a customer controlled recorded announcement

routed to a dial prompt

This equipment is designed to return supervisory signals on allDID calls forwarded through the system back to the PSTN within20 s of the call forwarding sequence being initiated.

Emergency transfer conditionsEvery DID Trunk Cartridge has a Control Circuit Interface (Ccl)which should be connected directly to the Central Office formonitoring purposes.

If the Norstar system loses power or the microcontroller on theDID Trunk Cartridge malfunctions, the CCI signals the CentralOffice that it can no longer handle DID calls. The Central Office,by pre-arrangement, can then forward the DID lines to othernumbers.

Note: The CCI signaling to report power loss or malfunction ofthe DID Trunk Cartridge is not supported by all carriers.For carriers or installations which do not use CCIsignaling, the CCI and ET connections should be treatedas “No connection”.


DID Trunk Cartridge wiring chart / 93

Trunk Module with DID Trunk Cartridges and RJ-21 wiring connections

TM 50-pin connector arrangement RJ-21 connectorTC Pin Wire color Port Service Line Pin Wire colorSlotSlot 1 26 White-Blue x01 T 1 26 White-Blue

1 Blue-White27 White-Orange2 Orange-White28 White-Green

x01x02x02----

R 1 1 Blue-WhiteT 2 27 White-OrangeR 2 2 Orange-WhiteNo connection ---- ---- ___

3 Green-White ----

29 White-Brown ----

No connection

CCI NC1

---- ----

-__- 28

-_-

White-Green4 Brown-White30 White-Slate

----x03

CCI Corn 1 ---- 3 Green-WhiteT 3 29 White-Brown

5 Slate-White31 Red-Blue6 Blue-Red32 Red-Orange

x03x04x04----

R 3 4 Brown-WhiteT 4 30 White-SlateR 4 5 Slate-WhiteNo connection ---- ---- ---

7 Orange-Red ---- No connection ---- ---- __.33 Red-Green ---- No connection ---- ---- -_-8 Green-Red ---- No connection ---- ---- ___

Slot 2 34 Red-Brown x05 T 5 31 Red-Blue9 Brown-Red35 Red-Slate10 Slate-Red36 Black-Blue11 Blue-Black

37 Black-Orange12 Orange-Black38 Black-Green13 Green-Black39 Black-Brown14 Brown-Black40 Black-Slate

x05X06X06--------

--------x07x07X08X08----

RT

5 6 Blue-Red6 32 Red-Oranae

R 6No connection ----No connection ----

CCI NC1 ____CCI Corn1 ----T 7R 7T 8R 8No connection ----

7 Orange-Red---- _------ ___

33 Red-Green8 Green-Red34 Red-Brown9 Brown-Red35 Red-Slate10 Slate-Red---- ___

15 Slate-Black ---- No connection ---- ---- -__41 Yellow-Blue ---- No connection ---- ---- ---16 Blue-Yellow ---- No connection ---- ---- ___

Slot 3 42 Yellow-Orange x09 T 9 36 Black-Blue17 Orange-Yellow x09 R 9 11 Blue-Black43 Yellow-Green x10 T 10 37 Black-Orange18 Green-Yellow x10 R 10 12 Orange-Black44 Yellow-Brown ---- No connection ---- ---- _-_19 Brown-Yellow ---- No connection ---- ---- _--

45 Yellow-Slate ---- CCI NC1 _--- 38 Black-Green20 Slate-Yellow ---- CCI Corn1 ---- 13 Green-Black46 Violet-Blue x11 T 11 39 Black-Brown21 Blue-Violet x11 R 11 14 Brown-Black47 Violet-Orange x12 T 12 40 Black-Slate22 Orange-Violet x12 R 12 15 Slate-Black48 Violet-Green ---- No connection ---- ---- __-23 Green-Violet ---- No connection ---- ---- _-_49 Violet-Brown ---- No connection ---- ---- --_24 Brown-Violet ---- No connection ---- ---- -__50 Violet-Slate ---- ET ’ ____ -___ No connection25 Slate-Violet ---- ET ____ __-_ No connection

Note: Auxiliary equipment can not be connected to the RJ-21 connector.Port codes are explained in the section Port number coding on the wiring charts.Note: For CCI connections in Service column: NC1 stands for the normally closed relay and Corn1 the commonrelay.Note: CCI signaling is not supported by all carriers. For carriers or installations which do not use CCI signaling,the CCI and ET connections should be treated as “No connection”.CCI wiring is a non-standard wiring arrangement which has been submitted to the DOC.


94 / DID Trunk Cartridge wiring chart

ExamDie how to read the wirinq chart

RJ-U/CA-21 wiring connections (DID)SeNue Ihe Pm wim CObI

MlZxO Trunk module with DID and EUUDISAcartridgesRunk “w&b l-w, m!Jb cmnma nn-1TCSIO, Pi” wore Color Pm-l sen4ccSk, 1 26

127

228

3 Gram-Wh,b .. r-a C”“neclDn29

430

531

632 Rec!-olamp .. no CO”“ecll””-7 OrangeRed -. no cmneckn”3 3 AK!-Green -. m connectio”

8 Green-&d .. �4 cm�eck0�

Sbll 349

3510s wack-Blue ..

11 wue.Black .. m c0”“ec,,0”37 Black-oranpe -12

3813 Green-Black x07 R -39 Black-Btmn X08 T --14 BrowhBbck X08 R ..--40 B!ack-sale .. twM”enl@n15 s.bb-Bb* - no M”ne*o”41 Yellaw-Blw - no co”“eC”O”,6 B!“e-Ysltw - “a C”““ecm0”

sbll 42 “.MOW.Or~“ge17 omge.Yelbw43 YdlU+G~~”18 G~W”.W!&W44 YelbwBmun,9 *OW”-Ydlow45 Yelbw-Slab20 sbb-Yellow46 “KM-Blue x10 T -.21 Bl”e-“Klbf x10 R47 “Dbum”ge x10 T, --22 omge”l0b1 x10 RI --48 “t-ab,.Gree” x10 E -23 GM.“&, x10 so .--49 w-abl-smv” x10 M ---24 Brown-“Dbl x10 SB --so YkbtSbb . . ET25 Sbb-“*bt .. ET

Wiring charts for mixed service

.Shown here is an installation with two DID TCsin Slots 1 and 2 and one E&WDISA TC in Slot 3.

Slots 1 and 2: Only the T, R, and CCI leads areconnected.

Slot 3: All leads are connected.Note that the E&M/DISA connections (on the RJ2HXICAPHA chart) begin on a new distribution block.tine numbers be in at pins 26 and 1 to indicate the

Isfirst EBMMSA ( 2HWCA2HA) line.

.. “0co”“ec”0” 25 --


After the hardware has been installed and powered up, useStartup to initialize the system, and select one of the four systemtemplates.

CAUTIONStartup erases any existing programmed data, andresets the system to factory defaults.

Performing Startup1. Enter the Startup access code from a Norstar M7324 or

M7310 telephone dial pad, by pressing[FeatureI~~[+j~~~)~LLJ]which is the same as(Feature]~~IS/~~~]~[U][PJ.

To be accepted, the Startup code must be entered no laterthan 15 minutes after the Norstar system has been poweredup. (If 15 minutes have elapsed since you powered up thesystem, turn system power OFF and ON, to prepare for theStartup process.)

2. Enter the Installer password:iEHElIsIIs113which is the same as[C@IOB(NI*The Installer password is not shown on the display.

Note: The Installer password shown is the default normallyused for Startup. For a system which has alreadybeen programmed, the Installer password mighthave been changed in Configuration and recordedbelow.


96 / Programming

CAUTIONWait at least two minutes after Startup before you .attempt Maintenance diagnostic tests or thedisabling/enabling of a module. If you do not wait twominutes, ports may be disabled.

Changing the default template. After entering the Startup access code and Installer passwordthe display shows Reset memorr?.

1. To select a default template, press YES.The display shows Tem~l ah: Square.ORTo exit without choosing a template, press CANCEL.

2. Press CHANGE to choose one of four templates (Square,Centrex, Hybrid or PBX).

3. Press [Next] to store the programming.The display shows Tem~l ate appl icd.The indicators begin to flash after a few moments.The display shows Jan 1 1: 88 am.

If power failsAll Configuration and Administration programming is retained forthree days if the power fails or if the Norstar system is poweredOFF. After three days without power, it may be necessary toperform Startup.


Startup defaults / 97

Startup defaults

The four templates available in the Norstar system are Square,Centrex, Hybrid, and PBX. The following charts show the defaultsettings for each template.

Square defaults are listed in full. Centrex, Hybrid and PBXdefaults are listed only when they differ from Square defaults.

Where a DN is specified, it is the three-digit DN that is the defaulton an expanded system. (Two-digit DNs are the default onnon-expanded systems.)

Configuration defaultsTrWLine Data

Trunk data

Parameter

Line <xxx>(Trunk type)

Trunk mode

Ans mode

Ans with DISA(presented if Ansmode is Auto)

Signal(presented if Lineis E&M)

Gain(presented if Lineis E&M)

Dial mode

Full AutoHold onidle line(presented if Lineis Loop)

Square Centrex Hybrid PBX

Loop

Unsupervised

Manual

Y e s

WinkStart

Normal

Pulse

No


98 / Startup defaults

Received number (target lines only)

Parameter Square Centrex Hybrid PBX

Rec’d # i None

Line data (physical and target lines)

Parameter

Line type

Prime Telephonefor each line

Auxiliary ringerfor each line

Auto privacy

Square Centrex

Public Public

DN 221

Hybrid PBX

Lines Pool t001 to 008: Pool A009 to 012: Pool B013 to 016: Pool C017 to 020: Pool D021 to 024: Pool E025 to 028: Pool F029 to 032: Pool G033 to 036: Pool H037 to 040: Pool I041 to 044: Pool J045 to 048: Pool K049 to 052: Pool L053 to 056: Pool M057 to 060: Pool N061 to 064: Pool 0

Yes

Yes

t Target lines cannot be placed into line pools.


Line Access


Parameter

Line assignment

Answer DNs

Ringing lines

Ringing lines fortarget lines

Line Pool access

Intercom keys

Prime line

Square

Line 001Line 002

None

Centrex Hybrid PBX

Line Line 001 No linescnnn> + assigned

Ring for allDNs.

Any linesaddedRing.

Ring forallassignedlines.

Any linesaddedRing.

Ring forDN 221.No ring folotherDNs.

No linesassigned.

Any lines Any linesadded addedRing. Ring.

No target lines are assigned automatically, butany lines added will be Ring

No No Yes (Pool A)

2

None Line Intercom Intercomcnnn> +

t <nnn> is a three digit line number. The Centrex templateautomatically performs a sequential assignment of lines to DNs.It assigns Line 001 to DN 221, Line 002 to DN 222, and so on,until all lines in the system have been assigned to DNs. Theselines are automatically made the Prime Lines for the DNs.



Call HandlingParameter

Held linereminder

Square

No

Centrex Hybrid PBX

Remind delay (s) 60(presented ifHeld linereminder ischanged to Yes)

DRT to Prime YesTelephone

DRT delay (rings) 3

Transfer callback 3(rings)

Park prefix 1

Park timeout (s) 45

Camp timeout (s) 1 45

Directed pickup 1 Yes

On hold 1 Tones

(s) is seconds.



MiscellaneousParameter Square Centrex Hybrid PBX

Background Nomusic

Direct-dial # 0

DISA DN None

, Auto DN None

Alarm Telephone DN 221

CAP assignment None

Link time (ms) 600

Telephone Norelocation

Host Delay (ms) 1000

Supervision (ms) 460

External code I 9

Line pool codes None

t

9

None

None

9 forPool A

NoneforPools Bto 0

None

9 forPool A

NoneforPools Bto 0

Installerpassword

(ms) is milliseconds.

Svstem dataParameter Square Centrex Hybrid PBX

Individual DNs

DN length

Individual DNs may be changed.

2 (non-expanded system) 3 (expandedsystem)

Rec’d # length 3 (Received numbers are used only onexpanded systems.)



General administration defaultsSystem Speed Dial


Speed dial # / (no defaults assigned)

Line or Pool 1 Use Prime line

Display digits / Yes

Name(presented ifDisplay digits ischanged to No)

Bypassrestriction

Sys Spd Dial c#nn>

No

<#nn> is a two-digit System Speed Dial code (#12, for example).

NamesParameter

Set names

Line names

Square Centrex Hybrid PBX

/ DN (221, for example)

/ Line number (Line 001, for example)

Time and dateThe default time and date is: 1:00 a.m., January lst, 1992

Direct-DialParameter Square Centrex Hybrid PBX

Set1 DN 221

Set2, Set3, Set4, NoneSet5



CapabilitiesDialing filters


Filter 00

Filter 01Restriction 01

Restriction 02Exceptions

Restriction 03Exceptions

Restriction 04

Restriction 05

Filter 02 to 99

No restrictions (cannot be changed)

0 90

1 911800 918001555 915551 l 1 *555 91*1*5551*0*555 91*0*555

911 9911911 9911

411 9411

976 9976

No restrictions

Hybrid and PBXsettings are thesame as thosefor the Squaretemplate

Remote access packagesParameter Square Centrex Hybrid PBX

Package 00 Prohibits access to line pools and RemotePage. Cannot be changed.

Package 01

Line pool access Y for Pool AN for Pools B to 0

Remo te Page No

Packages 02 - 15

Line pool access N for Pools A to 0

Remote Page No



Set abilities (Capabilities cont’d)Parameter Square Centrex Hybrid PBX

Set filter 02

Line/set filter None

Telephone lock

Full handsfree

None

Automatichandsf ree(presented if Fullhandsfree is Yes)

No

No

HandsfreeAnswerback

Pickup group

Paging

Page zone

Auxiliary Ringer

Direct-Dial

Yes

No

Y

1

No

Set1

None eForward on busy

Forward noanswer

None

Forward delay.(# of rings -presented ifForward no

. answer is ON)

Allow redirect

Redirect ring

3

No

Yes

None

Yes

Hotline

Use Prime line(presented forexternal Hotline)

NoPriority call



Line abilities (Capabilities cont’d)Parameter Square Centrex Hybrid PBX

Line filter 1 03

Remote filter I 04

Remote pkg 1 00

Class of Service (COS) passwords (Capabilities cont’d)


COS passwords ) None

User filter Deflt t

Line filter Deflt t

Remote pkg 1 Deflt t

t The ‘Deflt’ setting means that no COS filter is programmed bydefault. Any filters programmed elsewhere to apply to thetelephone, the line or the user’s COS password are still in effect.



Service ModesParameter Square Centrex Hybrid PBX

ControlTelephones

DN 221

Name1

Name2

Night(if Setting is changed from Manual to Auto:Start = 23:00, Stop = 07:OO)

Evening(if Setting is changed from Manual to Auto:Start = 17:00, Stop = 23:00)

N a m e 3 Lunch(if Setting is changed from Manual to Auto:Start = 12:00, Stop = 13:OO)

i M anual

Trunk answer 1 Yes

Extra-dialTelephone

221

RingingTelephone

221

Auxiliary Ringer Yes

PasswordParameter Default

Administrationpassword

q oaaa

Log DefaultsParameter Default

Space/Log 0


Call Services


Parameter

Auto Call info None

Autolog/ShowVmsgLogging set NShow Extl Vmsg N

Log spaceLogPool

Log password

1 st display

0600

None

Name

Vmsg center tel#Center 1 to 5 . None

Vmsg centerlines

1


108 / Configuration overview

Configuration overview

Configuration programming is performed by the Installer or theCustomer Service representative, and lets you change settingsfor the entire Norstar system, as well as settings for individualtelephones and external lines. Configuration programming is the

first programming done after system installation.

This chapter contains information for programming Configurationsettings. If you are new to programming, you may want topractice using the detailed Administration programmingprocedures in the System Coordinator Guide before attemptingother procedures.

For information on Administration programming, and Personalprogramming, see the System Coordinator Guide.

How programming is doneProgramming is done at an M7324 or M7310 Telephone. Use thebuttons on the telephone to program a setting or to request aspecific programming action.

Norstar guides you step by step on the telephone display whileyou access programming, select and change programmablesettings, and exit programming.

Reviewing programmed settings.The Set Profile and Line Profile features help you to check yourprogramming by allowing you to review the settings. For moreinformation, see the System Coordinator Guide.


Configuration overview / 109

Vogramming overview

tFI.ConfiBuration B. General admin D.Maintenance+

i.Srstem UersionA

12. PorVDN Status]

3. Nodule Status

6. Service Modes

+7. Password I

i8 . Lo9 D e f a u l t s

i9. Call Services



Programming toolsA Norstar telephone

System programming can only be performed on an M7310 orM7324 Telephone.

The Norstar ,Programming OverlayThe Norstar Programming Overlay is a paper cutout that labels

’ four telephone buttons used during. programming. This makes iteasier for you to identify the button that you want. The NorstarProgramming Overlay is provided at the end of this book.

Norstar Programming Overlay

The Norstar Modular DR5 Programming RecordThe Norstar Modular DR5 Programming Record provides aconvenient way to record what you have programmed. It alsohelps you to plan your programming. Settings are groupedaccording to their function.

Pages from the Record may be photocopied as necessary forprogramming many telephones or lines.

The Norstar Telephone User CardsEach Norstar telephone has a Norstar Telephone User Card thatlists the most commonly used features.

The Norstar Modular DR5 Telephone Feature CardThe Norstar Modular DR5 Telephone Feature Card lists thefeatures that can be accessed with the (Feature] button.



Entering Configuration1. Release all calls on your telephone.

2. Enter the Configuration access code:, [Feature) pq [)t [e-j p-1 1;;;7 IF-J F] m

which is the same as[Feature]~)(+j[2]]~~]14.

3. The display shows Password:.Enter the Configuration password (the password does notappear on the display as you enter it). The default Passwordis CONFIG (266344).

If the password is correct, the display shows17. Conf isurat,im, and three triangular indicators F appearon the vertical display between the rows of buttons.

If the password is incorrect, the display does not change.Check the password. Press RETRY and re-enter thepassword.

4. Place the Norstar Programming Overlay over the buttonspointed to by the indicators . .

Exiting ConfigurationNorstar stores your changes automatically as soon as you alterany settings; you do not need to “save” your changes.

1. Press [Rls.The display briefly shows End of session.



Configuration headingsHeadings and subheadings in Configuration programming helpyou to keep track of where you are. An example of a heading is1. TrkfLinc dat.a for programming trunks and lines. Under thatheading, one of the subheadings is Dial mode for programmingthe dial mode of a line.

Configuration programming has five headings:

CONFIGURATION CODE

4

[Password: I4

FI. Confi9uration

4

I11. Trk/Line Data 1

4

12. Line Recess

‘-_ tI13. Call Hand1 in9

4

4. Miscell aneous

‘r 4

15. Srstsm Data

TrWLine Data lets you assign settingsto each trunk, external line andincoming target line.

Line Access lets you assign settings toeach telephone.

Call Handling lets you assignsystem-wide settings associated withvarious call features.

Miscellaneous lets you assign varioussystem-wide settings.

System Data lets you change atelephone’s internal number, the lengthof all internal numbers, and the numberof digits received by auto-answertrunks.



Moving through ConfigurationTo program a setting, you must first locate the correct heading.To do this, scan through the headings of Configuration using the[EF--] and [Back] buttons.

To move through Configuration headings:Begin with the display showing 17. Conf iswat-ion.

’ 1.

2.

3.

4.

5.

6.

Press [].The display shows

P r e s s [ N e x t ] .The display shows

Press INext].The display shows

Press [Nexf].The display shows

P r e s s [ N e x t ] .The display shows

Press [Next].The disolav shows

1, Trk/Line Data.

2. Line Flccess.

3. Cal 1 Hand1 ins.

4. Miscell aneous.

5. Srstom Data.

1. Trk/Linc Data.



Using the OverlayThe indicators show which buttons can be used at thatprogramming step. The functions on these buttons allow you tomove through the headings and subheadings of Norstarprogramming.

[Heading] moves up in the hierarchy of headings andsubheadings.

[Show- moves down in the hierarchy of headings andsubheadings, or to begin programming for aheading or subheading.

[Nexf] moves to the next heading, subheading, orsetting.

@iz--] moves to the previous heading, subheading, orsetting.

The Norstar Programming Overlay is located inside the backcover of this Guide.

M7310 Telephone witha Norstar ProgrammingOverlay


.



The Norstar display buttonsDisplay buttons perform many functions. Depending on whereyou are in programming, one, two, or three display buttons maybe available at any one time. You press one of the displaybuttons to select the function that you want.

t [Fli”‘:- ’ Display message

Display button messageM--- - -- - -- - -- - - Display button

The most common display button labels are:

CHFIblQEBKSP

changes a programmable setting.

moves the cursor one space to the left (backspace)and delete a character, allowing you to re-enter anumber or letter.

COPY

VIEW+

copies line or telephone programming.

views the last part of a displayed message longerthan 16 characters.

+UIEW views the first part of a displayed message longerthan 16 characters.

2- - moves the cursor one position to the right whenprogramming a name.

s-- - moves the cursor one position to the left whenprogramming a name.



Programming detailsEntering numbers

Numbers are entered from the Norstar telephone dial pad. Thebackspace display button may be used to edit the number.

A line number must always be entered as a three-digit number.Line numbers from IO to 99 must be entered with a leading zero(line 020, for example). Similarly, line numbers less than 10 mustbe entered with two leading zeros (line 002, for example).

Internal telephone numbers, also referred to as DirectoryNumbers (DNs), can be two- to seven-digits long on anon-expanded system, and three- to seven-digits long on anexpanded system. The default DN length is two on anon-expanded system and three on an expanded system. TheDN length can be changed in Configuration programming.

Viewing long telephone numbersExternal telephone numbers can be up to 24 digits, but thetelephone display is only 16 character spaces long. If you wish tosee a previously programmed number that is longer than 16digits, you must do the following:

Begin, for example, with 123456789812345.The display shows only the first 15 digits. The three dots (...) atthe end of the display indicate th’at more digits remain to theexternal number.

1. To see the remaining digits, press VIEW+.

2. To see the first 15 digits again, press r-VIEW.


TWLine Data / 117

TtWLine Data

3. Call Handling

Trunk lines and Target linesIn order to configure a Norstar system, you need to distinguishbetween trunks and target lines.

A trunk is a physical line numbered from 001 to 680 (in afully expanded system).

A target line is a ‘virtual’ communication path between anexternal caller and a Norstar telephone (or other Norstardevice). This path is established on the basis of digitsreceived from an incoming trunk. Target lines number from081 to 184 (in a fully expanded Norstar system).

Having target lines, independent of the physical lines, makes itpossible to have many target lines for a few physical trunks.Telephones can be configured to have an appearance of anytype of line (including target lines). Calls may be placed on alllines except target lines.

/Vote: See the description of Line Pool programming under theLine tr~n setting (in 1. TrkfLine Data, Line data)for the recommended assignments to line pools.


118 / TrWLine Data

Line numbers for Trunks and Target lines

Type of system KSU trunks Trunk Target lines(loop start) Module

trunks

Non-expandedsystem

001 - 008 none none

2-port Expansion 001 - 008 009 - 032 081 - 120Cartridge

6-port Expansion 001 - 008 009 - 080 081 - 1 8 4Cartridge

TrunksA trunk provides the physical connection between a Norstarsystem and other systems (Norstar or otherwise) in a private orpublic network. Norstar uses three types of trunks:

- loop start trunks- E&M>runks

- Direct Inward Dial (DID) trunks

Loop start and E&M trunks can be used for both incoming andoutgoing calls. DID trunks, however, are used for incoming callsexclusively.

Loop start and E&M trunks operate in one of two modes forincoming calls: manual-answer or auto-answer. DID trunksoperate only in auto-answer mode.

Manual-answer trunksIncoming calls on trunks configured for manual-answer alert inthe usual manner at all associated line appearances.

Auto-answer trunksTrunks configured for auto-answer provide remote access to thesystem. Any line appearance of such a trunk is normally usedonly to monitor the incoming call status of the trunk, not toanswer calls.


T&/Line Data / 119

Incoming calls on auto-answer trunks are answered by thesystem. Typically, digits received from the far end are used toroute the call to a specific target line.

If they are idle, auto-answer loop start and E&Mtrunks can beused to make outgoing calls.

Disconnect supervisionSupervision is a feature available on a CO line. You should onlyuse the disconnect supervision setting for lines that have theSupervision feature.

Disconnect supervision is required for auto-answer trunks, butnot for manual-answer trunks. Note, however, that use ofunsupervised trunks (or trunks with disconnect supervisioninactive) for incoming calls results in the inconsistent operation ofthe Line Redirection feature, the ability to tandem through theNorstar system to other systems in the network, and the ability todisconnect from a conference that involves two external callers.

/Vote: If a Norstar trunk without disconnect supervision isprogrammed for auto-answer mode, the trunk operates inmanual-answer mode.

Loop start trunksBoth manual-answer and auto-answer trunks can be used formaking outgoing calls or receiving incoming calls. The answermode (manual-answer and auto-answer) determines how thesystem handles incoming calls.

By default, auto-answer Loop start trunks are answered by thesystem DISA (Direct Inward System Access) capability, and areused to provide controlled access to a Norstar system’sresources from the public network.

A user makes or receives calls on a manual-answer Loop starttrunk by having a line appearance of the trunk, or by selecting aline pool containing the trunk to make a call.

/Vote: KSU trunk lines (001 to 008) are Loop start lines.


120 / Trk/Line Data

E&M trunksE&M trunks connect two or more systems directly in a privatenetwork.

An E&M Trunk Cartridge provides two E&M trunks and twoDTMF receivers. These are given consecutive line numbers. Forexample, an E&M TC in slot 1 of a Trunk Module plugged intothe highest numbered DS-30 port shows the E&M trunks as lines009 and 010, and shows the DTMF receivers as line numbers011 and 012.

E&M trunks can operate in manual-answer mode, or inauto-answer mode with disconnect supervision. Manual-answerE&M trunks alert directly at any telephone with a line appearanceassociated with the trunk. By default, auto-answer E&M trunksare answered by the system DISA (Direct inward SystemAccess) capability, and are used to provide controlled access toa Norstar system’s resources from elsewhere in a privatenetwork.

Capabilities available to a remote user are determined by a Classof Service associated with the trunk or by the remote user’s DISApassword,

Direct Inward Dial# (DID) trunksDID trunks handle only incoming external calls. The digitsreceived from the Central Office are used typically to route callsto a target line. The DID call appears at every telephoneconfigured with an appearance of that target line.

Calls can also be made to the DISA DN or the Auto DN, if the lastdigits of the DID number are the same as one of these DNs.

Any appearance of a DID trunk can be used only to monitoractivity of the trunk, not to answer an incoming call.


Trk/Line Data / 121

Note: The digits provided by the CO need not match theNorstar numbering plan. You can use the ConfigurationRec’d #: _ heading to specify the digits that make atarget line ring. You can use the Configuration DISA DNor Auto DN settings to specify the numbers that make thesystem answer a remote call automatically.

Target lines‘A target line is a specific communication path reached by meansof digits received from an incoming trunk. Target lines are usedto answer incoming calls but cannot be used to make outgoingcalls.

Auto-answer loop start and E&M trunks, and DID trunks, provideautomated routing of calls to different destinations depending onthe digits dialed. The destination is usually a target line (a virtualline) that can be assigned to telephones in the same way as aphysical line. Target lines provide for attendant by-pass (callingdirectly to a specific department or individual) and lineconcentration (one trunk can fan out into many target lines).

The digits received on an incoming trunk may be:

- received from a Central Office (in the case of DID)

- received from a PBX (in the case of E&M)

- dialed by a remote user after having received system dialtone (in the case of auto-answer loop start, auto-answer E&Mtrunks or DID trunks).

By default, no target lines are assigned. However, if auto-answertrunks are used in the system, you can assign target lines to setsin the same way that other lines are assigned (in2. Line Frccess of Configuration).

Target lines are referred to by line numbers in the same way asphysical lines.


122 / Trk/Line Data

Remote system accessThe remote access feature allows callers elsewhere on a privatenetwork, or on the public network, to get access to a Norstarsystem by dialing directly without going through an attendant.Once on the system, the remote user can use some of thesystem’s resources.

Norstar systems with at least one Trunk Module support remote’ system access on the following trunk types which may require

the remote caller to enter a password for Direct Inward SystemAccess (DISA):- auto-answer loop start trunks

- auto-answer E&M trunks

- DID trunks (by means of the DISA DN).

The system resources (dialing capabilities, Line Pool access andfeature access) that a remote user may access depends on theClass of Service assigned to them. You can refer to thedescription of Class of Service in the Administration chapter formore details.

Remote access on loop start and E&M trunksLoop start trunks provide remote access to Norstar from thepublic network; E&M trunks provide remote access from a privatenetwork. Each must be configured to be auto-answer (inTrunk dat,a programming) to provide remote system access.

A loop start trunk must have disconnect supervision if it is tooperate in auto-answer mode. E&M trunks always operate indisconnect supervised mode.

Auto-answer with DISAWhen a caller dials in, the system answers with stuttered dialtone. This is the prompt to enter a Class of Service (COS)password which determines which system capabilities areavailable to the caller.


Trk/Line Data / 123

Auto-answer without DISAWhen a caller dials into the system, the system answers withsystem dial tone and no COS password is required. In this case,control over the system capabilities available to the caller isprovided only by the Class of Service assigned to the incomingline.

Remote access on E&M trunks connected to aprivate network

Nodes on the private network deliver the last dialed digits to thedestination Norstar node, for interpretation by the destinationNorstar node. The destination Norstar node either matches thedigits to a target line or interprets the digits as a remote featurerequest. The call is eitherrouted to the specified target line, orthe remote feature is activated.

Auto-answer E&M trunks connected to a private networkBy default, E&M trunks are set to answer with DISA. For.auto-answer E&M trunks connected to a private network, changethe default so that the trunks are not answered with DISA.

If an auto-answer E&M trunk is configured to answer with DISA,the system tries to interpret any received digits as a COSpassword.

Auto-answer with the DISA DN and the Auto DNThe DISA DN and the Auto DN allow auto-answer privatenetwork and auto-answer DID calls, in the same way that calls onauto-answer loop start and auto-answer E&M trunks can beanswered, with or without DISA. These DNs are described in4. Miscall ane0u5 programming.

Remote access on Direct Inward Dial (DID) trunksRemote system access on DID trunks is similar to that’of E&Mtrunks connected to a private network. The main differences are:

- a remote caller is on the public network dialing standard localor long-distance telephone numbers

- the digits received are delivered by the Central Office (CO)

- DISA cannot be administered to a DID trunk.


124 / T&/Line Data

As with a private network, the dialed digits may be programmedto match those of a specific target line DN or Remote FeatureDNs (the DISA DN and the Auto DN).

Copying Trunk and Line dataAt the Show 1 ine: _ prompt a COPY button appears. Thisallows you to copy programming from one line to other lines.

Copying data from different types of TrunkCartridges (TC)

Copying lines between different trunk types (for example, from aLoop Start TC to an E&M TC) triggers the promptReset ~I~~wwI?, along with the display buttons m and !+I&This is because all trunks on a given TC must be of the sametype. Changing the trunk type for one line on a TC changes alllines on the same TC.

Note: “nnn-mmm” is the number range for the lines in the TrunkCartridge to which the data is to be copied.

Copying limitations- when copying data for an E&M line to a loop start line or a

DID line, if you reset the new line to E&M (in response to theprompt), the first two lines in the changed TC are E&M andthe last two lines DTMF (see the description of E&M Trunks).

- in copying data from a physical trunk to a target line (or theother way around), only the data in common is copied. Forexample, copying a target line to an E&M trunk copies onlythe Line data settings because there are no Trunk datasettings for a target line.

- the Received number (RX’ d #: ) of a target line is a unique, number and cannot be copied.

- the two lines on E&M TCs reserved for DTMF receiverscannot be copied to another line type (see the section onE&M TCs for a description of E&M and DTMF lines).

- You can copy data to KSU lines 001 to 008 only from loopstart lines.


TrkILine Data / 125

Trunk’dataTrunk Data settings apply to physical lines (001 to 080), and notto target lines (081 to 184). Some Trunk Data settings may notappear on the display during programming depending on thetype of trunk. Those that appear for a given Trunk type areindicated in the table below.

Note: Target lines do not have any Trunk data settings. Fortarget lines, the physical connection information consistsof the received digit string (R&Y d #: ) used to access thetarget line.

Trunk data prompts that appear for a given Trunk type

Prompt Loop E&M DID DTMFstart

Line<nnn>: Yes Yes Yes Yes

Trunk mode:

Ans mode:

Ans with DISA:

Yes - - -

Yes Ye8 - -

Yes Yes - -

Signal: - 1 Yes 1 Yes 1 -

Gain: - Yes - -

Dial mode: Yes Yes - -

Full AutoHold: Yes - - -


126 / T&/Line Data

Line&m>The Line setting specifies the trunk type for a line. Use theCHFINGE display button to select the setting: Loop, E&M (orDTMF) and DID.

Loop is the default setting used for loop start trunks (forLoop Start and Cl Trunk Cartridges), and for KSU loop startlines (001 to 008).

E&M is for the first two line numbers on an E&M TrunkC a r t r i d g e .

DTMF is for the two last lines on an E&M cartridge. You mustnot assign DTMF receiver line numbers to telephones. If youdo, the lines appear at the telephone as out of service.

DID is for a Direct Inward Dialing (DID) Trunk Cartridge.

Programming hints- E&M Trunk Cartridges have two E&M lines and two DTMF

receivers (instead of four lines as in a loop start cartridge).For example, if an E&M Trunk Cartridge has the range of linenumbers 009 to 012, numbers 009 and 010 are E&M lines,and numbers 011 and 012 are the DTMF receivers. Thedisplay prompt for line 010 appears as LineBiB: E&M andfor line 011 appears as Line@1 1: DTMF.

- After you change a Trunk type setting (or after you use theCOPY display button to copy Line programming) you areprompted to confirm that you want to reset the Trunk type forall trunks supplied by the TC, since all trunks on the sameTC must be of the same type. You must press the mdisplay button for a changed or copied Trunk setting take

effect.

Note; Changing the settings for Trunk Cartridge type (thatis, loop start, E&M or DID) on a system in use, maycause lines to be disabled and calls to be dropped.


T&/Line Data / 127

Trunk modeTrunk mode lets you specify one of two modes of operation foreach line: disconnect supervision or unsupervised. Disconnectsupervision, also referred to as loop supervision, releases anexternal line when an Open Switch Interval (OSI) is detectedduring a call on that line. This prevents the line from remainingunavailable for other Norstar users.

Use the CHW’IiE display button to select the setting: Super orUnspr.

Super assigns supervised mode, if supported by the Norstarhardware; otherwise, unsupervised mode is assigned.

Unspr (the default) turns disconnect supervision OFF for theline.

Programming hints- The Trunk mode setting is used only for loop start lines on a

Trunk Cartridge or in the KSU.

- The duration of an OSI before Norstar disconnects a call isprogrammed in the Supervision setting of Miscellaneousprogramming.

- For loop start trunks to operate in auto-answer mode,disconnect supervision is required.

Answer modeThe Answer mode prompt appears on the display duringprogramming for loop start lines if the Trunk mode setting wasSuper, and for E&M lines. The prompt is suppressed for DIDprogramming. Use the CHFiHCiE display button to select thesetting: Manual or Auto.


128 / T&/Line Data

Programming hints- Remember that disconnect supervision is required if loop

start trunks are to operate in auto-answer mode.

- You should change the Answer with DISA setting to N, forE&M trunks in a private network operating in auto-answermode. The default (F+-I~ wit,h DISR: V) causes the systemto expect a Class of Service password after it automaticallyanswers a trunk.

Answer with DISAWhen activated, the Answer with DISA setting specifies that atrunk is answered with stutter dial tone. Use the CHFlNQE displaybutton to select the setting: Y (Yes) or N (No).

Programming hints- This setting is displayed during the programming of loop start

and E&M lines if Answer mode was set to Auto. The promptis suppressed during DID programming.

SignalUse the CHANGE display button to select the setting: WinkStart,Immediate and DelayDial.

Programming hints- The Signal setting appears on the display only for E&M or

DID programming.

- Make sure that this matches the signal type programmed forthe trunk at the other switch.


T&/Line Data / 129

GainUse the CHANGE display button to select the setting: Normal orHigh. The default value Normal induces zero loss. Use it whenthe E&M trunks are connected to facilities that present 0 dBm atthe interface, for both the transmit and receive paths.

Norstar Facility or Norstar

I,Receive

Transmit

E&M Gain set to NORMAL

The value High induces 7db of loss in the receive path and 16dbof loss in the transmit path. Use it when the E&M trunks areconnected to facilities that.present +7 dBm in the receive path,and -16 dBm in the transmit path, at the interface.

Norstar Facility

Receive

Transmit

E&M Gain set to HIGH

Programming hints- Control over the gain (transmission levels) can be set for

E&M trunk programming only.

Dial modeThe Dial mode setting appears on the display only for loop startand E&M trunk programming. Dial mode lets you specify whetherDual Tone Multi-Frequency (DTMF) or Pulse signalling is usedon the trunk. Use the CHRNQE display button to select thesetting: Pulse or Tone.


130 / T&/Line Data

Full Autohold on idle lineFull Autohold on idle line is a variation of the Automatic Holdfeature. If you select an idle line, but do not dial any digits, thatline is automatically placed on hold if you then select anotherline. Use the CHQNQE display button to select the setting: N (No)or Y (Yes).

The line you first selected is held until you press its button, Theline is not available for use by anyone else.

Programming hints- A prompt for Full AutoHold appears only during loop start

trunk programming. Full AutoHold is always in place for E&Mtrunks; it has no meaning for incoming-only DID trunks.

- The default setting should be changed only if Full Autohold isrequired for a specific application.

Received numberThe Received number setting applies only to target lines (linenumbers 081 and higher). It allows you to specify the digits whichmake a specific target line ring. The default value is no digitss p e c i f i e d .

Use the [Show] button, the CHANGE display button, and thedial pad to program the digit string for each target line.

Programming hints- The length of a R&d #: can be one to seven digits

(programmed in System Data); the default is three digits.

- Received numbers must be unique among target lines, theAuto DN, the DISA DN and the Line Pool access codes.


Trk/Line Data ;/ 131

Line dataLine data programming can be applied to all lines, trunks andtarget lines:

- lines 001 to 032 (trunks) and 081 to 120 (target line) for aTwo-port Expansion Cartridge.

- 001 to 080 (trunks) and 081 to 184 (target lines) for aSix-port Expansion Cartridge.

Line typeThis setting specifies how the line is to be used in relation toother lines in the system. Use the CHFlNQE display button toselect the setting: Public, Private to:, or Pool (A to 0,representing 15 line pools).

A Public line can be accessed by more than. one telephone.

A Private line can be assigned only to one telephone and thePrime Telephone for that line. Use the CHFlNGE displaybutton and the dial pad to enter the internal number of thetelephone.

Pool assigns the line to one of the fifteen line pools. If a lineis assigned to a line pool, but is not assigned to anytelephone, that line is available only for outgoing calls.


132 / irk/Line Data

Programming hints- Line pools must NEVER contain a mixture of loop start lines

and E&M lines.

- All lines in a given line pool should always go to the samelocation.

- There are two more programming settings that must beassigned before a line pool can be used:

l You must assign Line Pool access to telephones in theLine Access section of Configuration programming.

l You must assign system-wide Line Pool access codes inthe Miscellaneous section of Configuration programming.

- A telephone can be administered to search automatically foran idle line from several lines appearing on the telephone.Assign a line pool as the Prime line (in 2. Line kcess,Prime 1 ine) and all the lines in the line pool must appear onthat telephone. When the user lifts the receiver, or presseshandsfree, any one of the lines, if idle, can be selected byAutomatic Outgoing Line selection.

- Develop a unified dialing plan for line pools where Norstarsystems are networked together. It may be appropriate toprovide a single line pool with E&M lines for use by all callerson the network.

- If you plan to program the Prime line to the Intercom (l/C)setting, you may wish to assign loop start lines to the first linepools. Remember that when the system searches for anoutgoing line, it begins at Line Pool A and chooses the firstavailable line.

- Assigning a single E&M trunk to a line pool allows featureslike Ring Again on Busy Line Pool to help manage access toa shared resource.

- Target lines cannot be assigned to a line pool.


T&/Line Data / 133

Prime TelephoneThis feature allows you to assign a telephone to provide backupanswering for calls on the line. Unanswered calls are redirectedto the Prime telephone. Use the CHnNCiE display button and thedial pad to enter the internal number of the Prime telephone.

Programming hintsT- For auto-answer trunks, calls ring only at the Prime

telephone for a trunk, and only when overflow call routing isactive.

- Each line can be assigned only one Prime telephone.

Auxiliary RingerThis setting allows you to turn the Auxiliary Ringer ON or OFF.When turned ON, the Auxiliary Ringer ring for any incoming callsthat ring on the line. The Auxiliary Ringer is an optional devicethat must be connected by the Installer. Use the CHFCNGE displaybutton to select the setting: Y (Yes) and N (No).

Programming hints- For auto-answer trunks, calls ring only at the Prime

telephone for a trunk, and only when overflow call routing isactive.

- An Auxiliary Ringer can be programmed, in the ServiceModes section of Administration programming, to ring for aline placed into a Service Mode. An Auxiliary Ringer can alsobe programmed to ring for calls to a telephone. See theSystem Coordinator Guide for more information.

PrivacyThis feature controls whether one Norstar user can select a linein use at another telephone to join an existing call. The defaultsetting is Privacy ON, so that nobody with a Norstar telephonecan press a line appearance on their telephone to join a call inprogress at another telephone. Use the CHANGE display buttonto select the setting: Y (ON) and N (OFF).

Programming hints- Privacy can also be turned ON and OFF during a call with

the Privacy feature code.


134 / Line Access

Line AccessWhen you are finished programming Line Access settings for onetelephone, you can copy those settings to other telephones.

Line assignment

Answer DNs

Ringing

Line pool access

intercom buttons

Prime line

Line assignmentThis setting allows you to assign physical trunk lines and targetlines to each telephone. Target lines are assigned and removedin the same manner as other lines. Use the IShOw]b u t t o n ,the m display button, and the dial pad to program the linenumbers each telephone can access.


Line Access / 135

Programming hints- The default line assignments depend on the system template

assigned during System Startup. The line assignmentdefaults for the default template (Square) are lines 001 and002 to all telephones.

- In general, auto-answer loop start trunks, auto-answer E&Mtrunks and DID trunks are not assigned to telephones. Ifassigned, they are used for monitoring incoming call usage,or for making outgoing calls (auto-answer loop start and E&Mtrunks).

- You cannot add a line that is private to another telephone.

- Each line assigned to a telephone must appear at a buttonwith an indicator on that telephone. The maximum number ofline buttons are:0 8 for the M7208 Telephonel IO for the M7310 Telephonel 24 for the M7324 Telephone

- The M7100 Telephone is an exception; it has no line buttonsand can be assigned any number of lines.

- A Central Answering Position (CAP), with one or two CAPmodules, can provide extra line buttons if more than 12 linesare assigned to the M7324 Telephone. The remaining linesappear at buttons on the first CAP module.

Answer DNsCalls for other Norstar telephones can appear and be answeredat the telephone being programmed. The DNs of the othertelephones are referred to as Answer DNs. One to four AnswerDNs may be assigned to the telephone being programmed. Usethe [] button, the w display button, and the dial padto program the line numbers each telephone can access on anAnswer button.


136 / Line Access

Programming hints- Every Answer DN assigned to the telephone automatically

assigns an Answer button with an indicator to the telephone.These buttons should be labeled accordingly, identifying thetelephone with its name or DN.

- More than one telephone can have an Answer button for thesame DN. In this way, more than one telephone can providecall alerting and call answering for any calls directed to thatDN.

- A Private line does not generate alerting at an Answerbutton.

RingingThis setting allows you to choose:

- which lines (including target lines), on the telephone beingprogrammed, rings for an incoming call.

- which Answer DNs, on the telephone being programmed,rings for an incoming call.

If auto-answer loop start trunks, auto-answer E&M trunks or DIDtrunks are assigned to a telephone, the ringing preference has aneffect only when overflow call routing or callbacks associatedwith overflow call routing occur. The ring/no ring setting has noeffect on incoming calls on the trunks that are being routed totarget lines.

Use the L-1button to display the line you want toprogram ringing for. Use the CHANGE display button toselect thesetting: Ring and No ring.

Programming hints- Refer to Startup for default line ringing assignments in the

the Square, Centrex, Hybrid and PBX system templates.

- Ensure that lines assigned to an M7100 Telephone Ring;otherwise incoming calls on the lines cannot alert at thetelephone.

- You cannot program Ringing if there are no lines or AnswerDNs assigned to the telephone.


Line Access / 137

Line Pool accessThis setting allows a telephone to access one or more of thefifteen line pools available (A to 0). When you assign “yes” for a,given line pool, the telephone being programmed can access anylines in that line pool.

Use the [Show]button to display the line pool you want toprogram access to. Use the CHANGE display button to select the

setting: N (No) and Y (Yes).

intercom buttonsThis setting assigns the number of Intercom buttons to atelephone. Intercom buttons provide a telephone with access tointernal lines. Use the CHANGE display button to select thesetting: 0, 1, 2, 3, 4, 5, 6, 7, or 8.

Programming hints- Each Intercom button assigned during programming

automatically appears on the telephone. The buttons startwith the lower right-hand button, or one button above if theHandsfree/Mute feature was assigned to the telephone.

- Two Intercom buttons are required for establishing aconference call with two other Norstar telephones.

- Only one Intercom button is required if internal calls are to bemade or received on the telephone, and line pools are to beaccessed.

- The M7100 Telephone default assignment of two Intercombuttons cannot be changed. These buttons do not appear onthe telephone.


138 / Line Access

Prime lineThis setting assigns a Prime line to the telephone. A Prime line isthe first line that is automatically selected when a call is madefrom a Norstar telephone. Use the CHFiNQE display button toselect the setting: None, a line number, Pool (A to 0), and I/C.(Only assigned lines and line pools appear.)

Programming hintsAn assigned Prime line is not associated with the assignmentof a Prime telephone.

An external line must be assigned to the telephone in Lineassignment before it can be assigned as the Prime line to thetelephone.

A line pool must be assigned to the telephone in Line Poolaccess before a line pool can be assigned as the Prime lineto the telephone.

A target line cannot be a Prime line for a telephone becauseit is incoming-only.

A DID line should not be assigned as the Prime line for atelephone. If assigned, it is treated as if no Prime line hasbeen assigned. The message Se1 ect, a 1 it-e appearswhen the receiver is lifted.

Remember that if you set Prime line to Intercom (l/C), youmay wish to assign loop start lines to the first line pools.Remember that when the system searches for an outgoingline, it begins at Line Pool A and chooses the first availableline.

By assigning a line pool as a Prime line, a telephone can bemade to search automatically for an idle line in a pool. This isdescribed in the section on programming Line type(1. Trk/Line Data, Line data).


Call Handling / 139

Call Handling

Call Handling allows you to program system-wide characteristics.These characteristics are not associated with any specific line ortelephone.

R. Confi%.w-ation

1. Trk/Line Data

2. Line Recess

(3. Call Handling/-r

14. Miscellaneous1

5. Srsten Data

Held line reminder

DRT to Prime

Transfer callback

Park prefix

Park timeout

Camp timeout

Directed pickup

Music on hold

Held Line ReminderWhen active, Held Line Reminder reminds you that a call at yourtelephone is still on hold. You periodically hear two tones fromyour telephone until you return to the call on hold. Use theCHFlNQE display button to select the setting: N (No) or Y (Yes).

Held Line Reminder delayHeld Line Reminder delay allows you to choose the number ofseconds before the Held Line Reminder feature begins at atelephone that has an external call on hold. Use the CHANGEdisplay button to select the setting: 30, 60, 90, 120, 150, or180 seconds.

Programming hints- The Held Line Reminder delay can be programmed only if

Held Line Reminder is activated.


140 / Call Handling

Delayed Ring TransferDelayed Ring Transfer automatically forwards unansweredexternal calls to a Prime telephone, after a certain period of time.This helps ensure that no external call goes unanswered. Usethe CHRNQE display button to select the setting: Y (Yes) orN (No).

, Programming hints- An operational Prime Telephone must be assigned before

this feature can operate. A Prime Telephone is assigned toone or more external lines in the Line Data section ofConfiguration programming.

Delayed Ring Transfer delayDelayed Ring Transfer delay allows you to specify the number ofrings before Delayed Ring Transfer transfers a call to a Primetelephone. Use the CHFlNGE display button to select the setting:1, 2, 3, 4, 6, or 10 rings.

Programming hints- The Delayed Ring Transfer delay can be programmed only if

Delayed Ring Transfer is activated.

- You can estimate the delay in seconds if you multiply thenumber of rings by six.

Transfer Callback delayTransfer Callback delay allows you to specify the number of ringsbefore a Callback occurs on a transferred call. Use the CHRNQEdisplay button to select the setting: 3, 4, 5, 6, or 12 rings.

Programming hints- You can estimate the delay in seconds if you multiply the

number of rings by six.

Park prefixThe Park prefix is the first digit of the call park retrieval code thatmust be entered to retrieve a parked call. If the Park prefix is setto None, calls cannot be parked. Use the CHFSNGE display buttonto select the setting: 1 to 9, N (None), or 0.


Call Handling / 141

Programming hints- The Park prefix cannot be the same as:

0 the Direct-dial digit

0 the External Line access code

l the first digit of a DN

0 the first digit of a Line Pool access code.

Other programmable settings may affect which numbersappear on the display during programming . Although thenumbers 0 to 9 are valid Park prefix settings, some may havebeen already assigned elsewhere by default or byprogramming changes. (To avoid a conflict, refer to the tableof default settings in the description of External code.)

- If DN length is changed, and the changed DNs conflict withthe Park prefix, the setting changes to None.

Park timeout delayPark timeout delay allows you to assign the number of secondsbefore a parked call on an external line returns to the originatingtelephone. Use the CHFlNGE display button to select the setting:30,45,60,90,120, 150, 180,300, or 600 seconds.

Camp timeout delayCamp timeout delay allows you to assign the number of secondsbefore an unanswered camped call is returned to the telephonewhich camped the call. Use the CHRNCiE display button to selectthe setting: 30, 45, 60, 90, 120, 150, or 180 seconds.

,Directed pickupDirected pickup allows you to answer any calls by specifying theringing telephone’s internal number. Use the CHANGE displaybutton to select the setting: Y (Yes) or N (No).


142 / Call Handling

Programming hints- Directed pickup is not to be confused with the Call Pickup

“Group feature in Administration programming, which allowsyou to answer a call at any telephone within’a specific groupwithout specifying the internal number of the ringingtelephone.

- Like Call Pickup Group, Directed pickup is useful when notall the telephones, have been assigned the same lines, but.you still want to allow your co-workers to answer a call onany external line from their telephones.

On holdOn hold allows you to choose what a caller hears on an externalline when the line has, been put on hold. Use the CHFSNGE displaybutton to select the setting: Tones, Music, or Silence.

Tones provides a periodic tone.

Music provides any signal from a source such as a radioconnected to the KSU.

Silence provides no audio feedback.


Miscellaneous / 143

MiscellaneousMiscellaneous allows you to program system-widecharacteristics. These characteristics are not associated with anyspecific line or telephone.

CONFIGURATION CODE

i

Password:i

I

IX ConfiGUrationt

1. Trk/Line Datai

2. Line Flccess+

3. Call Handling

4. Miscell aneous -c

Es

Background MusicDirect-Dial number

5. Srstem Data DISA DN

Auto DN

Alarm telephone

CAP assignment

Link time

Set relocation

Host delay

Supervision

External code

Line pool codes

Installer password

Background MusicBackground Music allows you to listen to music through yourtelephone speaker. A music source must be connected to theKey Service Unit. Use the CHFINGE display button to select thesetting: N (No) or Y (Yes).


144 / Miscellaneous

Direct-dial digitDirect-dial digit allows you to dial a single system-wide digit thatcan be used to call a specific telephone, called a Direct-dialtelephone. Use the CHFlNGE display button to select the setting: 0to 9, or N (None).

Programming hints, - There can be as many as five Direct-dial telephones in a

system. The Direct-dial telephone to which specifictelephones connect is assigned in Administration(4. Direct-Dial and 5. CaPabil itics).

- People with common interests should be in the sameDirect-dial group. For instance, the secretary who can besthandle calls or questions for a group could have a telephoneassigned as the Direct-di,al telephone for that group.

- Another Direct-dial telephone, an Extra-dial telephone, canbe assigned for each Service Mode in Service Modesprogramming.

- The Direct-dial digit cannot be the same as:

l the first digit of a DN

0 the first digit of a Line Pool access code

l the External Line Access code

0 the Park prefix

To avoid a conflict, refer to the table of default settings in thedescription of External code.

- If DN length is changed, and the changed DNs conflict withthe Direct-dial digit, the setting changes to N.

Direct Inward System Access Directory Number(DISA DN)

For calls answered with DISA, the system presents a stuttereddial tone to prompt a caller to enter a valid password. The Classof Service (COS) that applies to the call is determined by thisCOS password.


--._ 0: ,F c? remote user is on the Nors

be tisl 3 ?o change the existing

Rliscellaneous / 145____ -----__ -_.. -. - -

DN can

Use the CI!FINGE display button and the dial pad to enter the- -digits to bf received from the auto-answer trunk. Use the[r button to set the DISA DN to None.

T:qramming hints1 The length of the DISA DN is the same as the

Hec’d # 1 ensth specified in 5. Srstem Data. The DISADN is cleared if the Received number length is changed.

- The DISA DN cannot conflict with any target line DNs, andcannot have a first digit that conflicts with the first digit of aLine Pool access code or with the External Line access code.

Auto Directory Number (Auto DN)For calls answered without DISA, no password is required toaccess the Norstar system. The Class of Service (COS) thatapplies to the call is determined by the COS for the trunk onwhich the user is calling.

Use the CHFINGE display button and the dial pad to enter thedigits to be received from the auto-answer trunk. Use the[] button to set the Auto DN to None.

Programming hints- The length of the Auto DN is the same as the

Rec’d # 1 ensth specified in 5. Srstem Data. The AutoDN is cleared if the Received number length is changed.

- The Auto DN cannot conflict with any target line DNs, andcannot have a first digit that conflicts with the first digit of aLine Pool access code or with the External Line access code.


146 / Miscellaneous

Alarm telephoneAlarm telephone allows you to assign a telephone on wh’chAlarm messages appear when a problem has been detected inthe system. Use the CHFINGE display button and thedial pad toenter the internal number of the Alarm telephone. USC the[NeXf]button to set the Alarm telephone to None. Thedefault setting is 221.

CAP (Central Answering Position) assignmentThis setting designates a telephone as a CAP. The CAP must bean M7324 Telephone, and may have one or two CAP modulesattached. A maximum of five CAPS can be installed in a Norstarsystem.

The CAP may be used to:

- monitor the busy/not busy and Do Not Disturb status ofNorstar telephones

- answer external calls on up to 120 lines, and extend calls toother Norstar telephones

- send up to 30 messages to other Norstar telephones

- provide up to 96 extra memory buttons for the M7324Telephone.

Use the 1-J button, the CHFINGE display button and thedial pad to enter the internal number of the M7324 Telephone tobe designated a CAP.

Programming hints- If CAP modules are attached to an M7324 Telephone that

has not been programmed as a CAP, then no CAP settingsare assigned.

- If a CAP module (or modules) is relocated with the M7324Telephone, the settings are retained.


Miscellaneous / 147

Link TimeLink Time allows you to specify the duration of a signal requiredto access a feature through a remote system. Use the CHFlNCiEdisplay button to select the setting: 100, 200, 300, 400, 500, 600,700, 800, 900, or 1000 milliseconds.

For exampleExternal dialing must reach through a Centrex system. TheCentrex system requires a Link Time of 400 ms. Program a LinkTime of 400.

Programming hints- The Link Time required depends on the requirements of the

host switching system that must be accessed.

- Link is another name for recall or flash.

Telephone RelocationTelephone Relocation allows you to move any telephone to anew location within the Norstar system without losing Personalprogramming, and any Configuration and Administrationprogramming for that telephone. Use the CHFiNGE display buttonto select the setting: N (No) and Y (Yes).

Programming hints- It is advisable to activate Telephone Relocation after the

telephone installation and programming has been done. Thisprovides you with more flexibility in testing equipment.

- If this feature is deactivated while a telephone is moved, thattelephone’s internal number and Administration data remainwith the physical port on the KSU, and the telephone doesnot receive the original programming when it is reconnectedelsewhere.


148 / Miscellaneous

Host delayHost delay lets you assign the delay between the moment anoutgoing line is selected to make an external call (by lifting thereceiver off the telephone, for example) and the moment thatNorstar sends dialed digits or codes on the line. Use the CHANGEdisplay button to select the setting: 200, 400, 600, 800, 1000,1200, 1400, 1600, 1800, or 2000 milliseconds.

Programming hints- Host delay is provided to ensure that a dial tone is present

before the dialing sequence is sent. Minimizing this delayprovides faster access to the requested features.

Disconnect Supervision delayDisconnect Supervision delay allows you to specify the durationof an Open Switch Interval (OSI) before the Disconnect (or loop)Supervision feature disconnects a call on a supervised externalline. Use the CHANGE display button to select the setting: 60,100, 260,460, or 600 milliseconds.

Programming hints- Disconnect Supervision is assigned to each line with the

Trunk mode setting in the Line Data section of Configurationprogramming.

External codeExternal code allows you to assign the External Line accesscode. This code is used to allow M7100 Telephones and AnalogTerminal Adapters (ATA) to access external lines.

Use the CHRNGE display button and the dial pad to program thesingle digit access code. The default access code is 9.


Miscellaneous / 149

Programming hints- The External Line access code cannot conflict with:

0 the Park prefix0 the Direct-dial digita the first digit of a Line Pool access code0 the first digit of a DN

If DN length is changed, and the changed DNs conflict withthe External Line access code, the setting changes to None.

Digits assigned by default to Configuration settings

Digit Use Heading

0 1 Direct-dial # 4. Miscellaneous

1 Park prefix 3. Call handling

2 the first digit of Bl DNs 5. System Data

3 the first digit of Bl DNs in an 5. System Dataexpanded system

9 External Line access code 4. Miscellaneous- - Line Pool access code 4. Miscellaneous

(Not assigned by default, but -takes precedence over theExternal Line access code ifthere is a conflict.)

Line Pool access codesThis setting allows you to assign a Line Pool access code foreach of the fifteen line pools (A to 0). These codes are used tospecify the line pool you wish to use for making an outgoingexternal call.

Use the [Show] button, the CHANGE display button, the dialpad, and the E display button to program the access code. Thedefault access code is blank.


150 / Miscellaneous

Programming hints- The code can be one to four digits in length. Line Pool

access codes starting with the same digit must be the samelength.

- A Line Pool access code can be the same as an external lineaccess code. In this case, the Line Pool access code takespriority over the external line access code, and a line fromthe line pool is selected.

- A Line Pool access code cannot conflict with:l the Park prefix0 the Direct-dial digit0 the first digit of any Received number0 the first digit of any DN (including the Auto DN or the

DISA DN).

- To avoid a conflict, refer to the table of default settings in thedescription of External code.

Installer passwordThis setting allows you to change the Installer password thatallows access to Configuration programming.

Use the CHRNQE display button, the dial pad, and the !I& displaybutton to program the Installer password.

Programming hints- You can choose any combination of one to six digits. It is

easier to remember the password if the digits spell a word.Provide this password only to selected personnel to preventunauthorized access to Configuration programming. Theimplications of such access may include the rearrangementof line assignments, which could affect the operation of theNorstar system.

- The default Installer password is 266344 (CONFIG).


System Data / 151

System DataSystem Data allows you to specify system-wide settings.

FI. ConfiGUrationFI. Configuration

1. Trk/Line Data1. Trk/Line Data

2. Line Flccess2. Line Flccess

3. Call Handling

'+i

Individual DNsIndividual DNs allcws you to change the Directory Number (DN)or internal number of a telephone.

CAUTIONChanging an individual DN locks the Configurationsession into the System Data programming mode. Whenthe System Data session ends, re-enter theConfiguration access code and the Installer password tocontinue with other Configuration or GeneralAdministration programming.

Do not perform Startup again, or all previousprogramming will be erased.

L


152 / System Data

Use the [Show) button, the dial pad, and the QK displaybutton to identify the DN you want to change. Then, use the dialpad, and the OK display button to enter the new DN.

Programming hints- No DN changes occur until the Configuration session ends.

- If the “new DN” already exists for another telephone, thatother telephone is given the “old DN”.

- All DNs must be the same length.

- The first digit of a new DN cannot be the same as the firstdigit of:. an External Line access code0 a Line Pool access codea the Park prefix0 the Direct-dial digit

To avoid a conflict, refer to the table of default settings in thedescription of External code.

- The lowest default DN for a non-expanded system is 21, andthe lowest default DN for an expanded system is 221.

DN lengthThis feature allows you to change the number of digits for allinternal DNs. The maximum length is seven. The default andminimum length is three for an expanded (with ExpansionCartridge) Norstar system, and two for a non-expanded Norstarsystem.

Use the CHFrHLjE display button to select the setting: 2, 3, 4, 5, 6,or 7 for a non-expanded system; or 3,4, 5, 6, or 7 for anexpanded system (‘2’ is not available for an expanded system).


System Data / 153

Programming hints- A non-expanded system (with a default DN length of 2) is

automatically changed to a DN length of 3 after an expansioncartridge is installed and power is restored to the KSU.

- If any future expansion is planned, the DN length should beset to three, even on non-expanded systems.

- A DN length change, if required, should be the firstprogramming change on a newly installed Norstar system.

- Each increase in length places the digit 2 in front of anyexisting DN. For example, if DN 3444 was increased to alength of 6, the new DN would be 223444.

- If the DN length is changed so that a conflict is created withthe Park prefix, External Line access code, Direct-dial digit,or any Line Pool access code, the setting for the prefix orcode is changed to None, and the corresponding feature isdisabled.

CAUTIONYou must wait for at least two minutes after a systemstartup before you change the DN length.

Data devices drop calls when the DN length is changed.(Data devices use the B2 channel. The M7100, M7208,M7310, and M7324 Telephones use the Bl channel.Calls are not dropped for these telephones.)

The DN length change is completed within two minutes,depending on the size of the installed Norstar system.System response may briefly slow down during this time.You cannot re-enter Configuration programming duringthis time. If you enter the Configuration access code, themessage In USC: SVSTEM appears on the display.


154 / System Data

Received number lengthThe Received number length setting allows you to change thenumber of digits received on auto-answer trunks. These digitsare used to identify target lines, Auto DNs, and DISA DNs. Usethe CHANGE display button to select the setting: 1, 2, 3, 4, 5, 6,or 7. The default for a non-expanded system is 2. The default foran expanded system is 3. Then, use the [NeXf] button toenter the new Received number length.

Programming hints- The target line number (for example, line 081) and the

Received number for the target line (for example,Rec’d #: 1234 for line 081) are two different numbers.

- The Received number length may be the same as thesystem DN length, or may, because of network or COconstraints, be set to some other value.

- A received number may be one to seven digits in length. Thedefault length is three. ;

- Target lines are supported only on expanded Norstarsystems. The Rec’d #: prompt does not appear whenprogramming non-expanded Norstar systems.

- Changing the Received number length causes allprogrammed received digits to be cleared.


Set Copy / 155

Set copySet copy allows you to copy programmed data from onetelephone to another. You have two choices when decidingwhich data to copy:

- you can copy System data only;

- you can copy System data and Personal programming data.

System data is programmed in Configuration and Administration.Personal programming data is programmed by people at theirown telephones, in order to customize their telephones to theirown needs.

Remember:- Set copy operates only from the Norstar M7310 or M7324

Telephones.

- Do not confuse Set copy with the L=OPV display button. COPYis more selective than Set copy. It allows you to copy specificgroups of data from one telephone to another telephone orfrom one external line to another external line. You can copymore selective groups of System data listed in the tablebelow by pressing COPY when it appears.

- If you are copying both System data and Personalprogramming data, the source and destinationtelephones must each be the same Norstar model. If youare copying System data only, the telephones can bedifferent Norstar models.

- Copying data to a telephone overrides any of thattelephone’s previous programming.

- Know which data can and cannot be copied. These areshown in the following two charts.


156 / Set Copy

System data

System data whichCANNOT be copied

Alarm Telephonedesignation

CAP assignment

Direct-dial Telephone#designation

Directory NumberUNExtra-dial Telephonedesignation

Log space

Service ModesControl Telephonedesignation for a line

Service ModesRinging Telephonedesignation for a line

Prime Telephonedesignation for a line

Private lineappearances

Telephone Name

System data which CAN be copied

Answer buttonassignments

Automatic Handsfree

Autolog/Show Vmsg

Auxiliary ringer

Call Forward NoAnswer

Call Forward NoAnswer Delay

Call Forward On Busy

Direct-dial Group

First Display

Full Handsfree

Handsf ree ’Answerback

Hotline

Line assignment

Line Pool access

Line / TelephoneFilter

Number of intercombuttons

Paging

Page Zone

Pickup Group

Prime linedesignation

Priority Callpermission

Redirect Ring

Ringing linepreference

TelephoneAdministration Lock

Telephone Filter

Personal programming data

Personal programming datawhich CANNOT be copied

Autobump

Autolog options

CAP module memory buttonassignments

Contrast Adjustment

Log password

Ring Type

Rina Volume

Personal programming datawhich CAN be copied

Dialing modes (Automatic Dial,Pre-Dial, Standard Dial)

Language Choice .

Line button positions

Personal Speed Dial entries

Telephone memory buttonassignments (Internal Autodial,External Autodial, and featureaccess)


Set Copy / 157

Applying Set copy1.

2.

3.

4.

5.

6.

7.

8.

Access Configuration programming.The display shows R. Conf i%waLion.

Press *[Next] twice.The display shows L=. 5Ett COPY.

Press (Show] .

If you want to copy System data only, go to step 5.ORIf you want to copy both System data and Personalprogramming data, press CHFSNQE.

Press (Next].

Enter the internal number of the telephone from which youwant to copy data.

Enter the internal number of the telephone to which you wishto copy data.

If you wish to copy the same data to another telephone,repeat step 7.ORTo return to C. Set COPY, press [Heading].ORTo end the session, press ml.


158 / Set Copy

A Maintenance session is a Norstar software feature that helpsyou quickly diagnose problems that may occasionally arise withinthe Norstar system.

A Maintenance session has six headings.

2. Port43N Status

4 \

3. Nodul e Status

4

4.DiaSnostics

4

S.Srs Test Los I

+

16.5~~ Rdmin Los

System Version displays the versionnumbers of the two processors in yourNorstar system.

Port/DN Status allows you to checkand change the status of ports in yoursystem.

Module Status allows you to check andchange the status of modules in yoursystem.

Diagnostics allows you to run adiagnostic test on ports in your system.

System Test Log displays a list ofdiagnostic test results, audits, eventmessages and alarm codes.

System Administration Log displays alist of system initializations,Configuration sessions, invalidpassword attempts and passwordchanges.

You may run a Maintenance session from any working NorstarM7310 or M7324 Telephone. Only one person at a time canaccess a Maintenance session. Keep a pencil’ handy to recordimportant information on photocopies of the Maintenancerecords. The Maintenance records are found at the end of thischapter.


160 / Maintenance

Beginning a Maintenance session1.

2.

3.

4.

5.

Release all calls on your telephone.

Enter the Configuration access code:pG--ppJ~[][o][I(Fjwhich is the same as(Feature) fq pq [2) p-J (j-1 [5-j (q 17)The display shows Password:.

Enter the Installer password (the password does not appearon the display as you enter it). The default Password isCONFIG (266344).

If the password is correct, the display showsFI. Ccrnf iguration, and three triangular indicators b appearon the vertical display between the rows of buttons.


Place the Norstar Programming Overlay over the buttonspointed to by the indicators ,.

Press (Next] three times until the display showsD. Maintenance.


System Version / 161

System Version

System Version allows you to note the version numbers of thesoftware in the two processors in your Norstar system:

l System Processor (SP) software, residing in the FeatureCartridge, and

l Real Time Processor (RTP) software, residing in the KeyService Unit (KSU).

Version numbers can be used to determine whether you havethe latest software release, and to trace a software fault if oneoccurs. For instance:

l SP and RTP version numbers can indicate a SoftwareCartridge incompatibility.

0 Trunk Cartridge and RTP version numbers can indicate aTrunk Cartridge incompatibility.

l SP and telephone version numbers can indicate a telephoneversion incompatibility.

l SP and functional terminal version numbers can indicate afunctional terminal incompatibility.


162 / System Version

To check the version number, start with the display showingD. Maintenance:

1. Press [Show].The display shows 1. Srstcm Version.

2. Press [ShOwI.The display shows the version number of the SP.

3. Write the SP version number on the appropriateMaintenance record.

4. Press !?TJ.The display shows the version number of the RTP.

5. Write the RTP version number on the appropriateMaintenance record.

6. Press [HeadingI.The display returns to l.S~~tem Version.


PorVDN Status / 163

Port/DN Status

Port/DN Status allows you to:l identify any device or line connected to the system,. check the version number of a device (an Analog Terminal

Adapter, for example) for compatibility with the system,0 check the state of a device or line (for example, idle or busy),

and

l disable or enable a device or line.

You can use PorVDN Status to:l determine which port number corresponds to each DN,

l determine the port number of a malfunctioning device,

l determine if a malfunctioning device is incompatible with theNorstar system,

l disable a device before replacing it. This generates Norstartelephone display messages informing device users of whatyou are doing, and

a clear a hung line by disabling and enabling a line port.

RememberYou cannot disable the Norstar telephone from which you areaccessing the Maintenance session. If you try to do this, amessage appears on the d/splay and you hear an error tone.Therefore, if you wish to disable that particular telephone, you willhave to conduct the Maintenance session from another Norstartelephone.

CAUTIONYou should not disable devices or lines when manypeople are using the Norstar system. Wait until afterregular office hours.


164 / PorVDN Status

Do not enable or disable ports at the following times:

l during the first two minutes after a System Startup, and0 before DS-30 cables are connected.

If you do so, incorrect ports may be enabled or disabled. Torecover from this, disable then enable the affected modules usingModule Status.

Examining Port/DN Status/Vote; Port/DN Status allows you to check lines and devices on

the system. Although the following procedures describehow to check devices, you can use the same proceduresto check lines.

Identifying any device connected to the systemStart with the display showing 1. Srstm Uersion:

1. Press (Next-].The display shows 2. Port&N Status.

2. Press [Show].The display shows Show port: -.

3. On the dial pad, enter the port number of the device.ORPress DH, then enter the directory number of the device.Device information appears (see the sample deviceidentification display in the figure on the following page). Thisidentifies the device connected to the Bl channel.

4. If there is an add-on device attached to a Norstar telephonesuch as a Central Answering Position (CAP) module or aBusy Lamp Field (BLF):Press (Nextj to view the add-on devices.ORIf you want to identify the device connected to the 82channel:Press >B2.

5. Press IHeading] twice to return to the display2. Port&N Status.


PorVDN Status / 165

iample device identification display

Port number

Device

Directory number (DN)

Pl84 7324 2224VERSN >B2 STFITE

Nofe: This sample display associates DN 2224 with port 104.

The following table lists some of the device types that mayappear on the Norstar device identification display.

Explanation of device type

Display Explanation

7100 M7100 Telephone




1: MODULE1 First add-on CAP module attached to an M7324

2: MODULE2 Second add-on CAP module attached to anM7324

RTR Analog Terminal Adapter

BLF Busy Lamp Field

CII Call Identification Interface


166 / Port/DN Status

Checking the version number of the deviceFrom the Norstar device identification display:

1. Press UERSN (if it is available).The display shows the version number of the device.ORThe display briefly shows Not avail abl EI, and then theprevious display re-appears. In this case, you cannot recordthe version number.

2. If the display showed a device version number, write downthis number on the appropriate Maintenance record.

To return to the Norstar device identification display from thedisplay showing the version number:

1. If you want to retain the same port number:Press &C.ORIf you want to see information about the next higher portnumber (or DN if that is how you entered):P r e s s [ N e x t ] .-ORIf you want to see information about the next lower portnumber (or DN if that is how you entered):Press l-1.

Checking the state of the deviceFrom the Norstar device identification display:

I. Press STATE.The display shows one of the states listed in the table on thefollowing page.

2. If you want, you can disable or enable the device (see theprocedures in this chapter).ORIf you want to return to the device identification display, pressOK.


Pot-VDN Status / 167

How the device state is shown on the display

Display State of device

The device is in use.

The device is being disabled.

The device is being enabled.

The device is not in use.

The device will be disabled as soon asit becomes idle.

There is no device connected to thatport.

The device has been disabled bysomeone running a Maintenancesession.

The device has been disabled by thesystem because it is faulty or because atest is running.

There is no state available.

Disabling the device when it becomes idleWhen the display shows you that the device is busy:

1. Press DISFIBLE.The display shows Disabl EL at id1 c?

2. Press m.The device is disabled immediately after the user hangs up.

Note: If you disable a line on a Trunk Cartridge, the remainingthree lines on that Trunk Cartridge are also disabled.

Note: If you choose the Disabl e at id1 e? option, but thedevice remains in use, you can disable the deviceimmediately.


168 / Pot-VDN Status

Disabling the device immediatelyI I

CAUTIONMake sure you inform people that you are going todisable their devices (or lines).

A device becomes disabled one minute after you press V&from Disable at once? The next two tables show examples ofthe sequence of messages that might appear on a telephone thatyou are disabling.

Examples of display messages

Disabling a line Disabling a device

Before disabling

To disable immediately when the display shows you that thedevice is busy:

1. Press DISFBLE.The display shows Disable at id1 e?

2. Press CHRNQE.The display changes to Disable at once?

3. Press m.

The device prompts its user (described previously) and isdisabled in one minute (or immediately, if the device is idle).


Port/DN Status / 169

Enabling the deviceWhen the display shows you that the device is disabled:

1. Press ENFBLE.The display briefly shows Enabl ins. . . . The device isimmediately enabled and the display shows Id1 e.

/Vote; The display may briefly show Enabl ins., . , theneither Disabled br SYS. or Disabled br user.In this case, the system is waiting to disable themodule. This may occur after someone has run aMaintenance session and used either Module Statusor Diagnostics. You cannot enable the device until itsmodule has been disabled.

Returning to the beginningFrom the display showing the state of the device:

1. Press OK.

2. Press [Heading].

3. Press [Heading) again.The display shows 2. PcwtAIN Skat,us.


170 / Module Status

Module StatusModule Status allows you to:

. look at the inventory of Station Modules (SMs), TrunkModules (TMs), and modules inside the Key Service Unit(KSU),

l check the number of Trunk Cartridges (TCs) attached toeach Trunk Module,

0 check the state of the module or its cartridges, and

l disable or enable the module or its cartridges.

You may use Module Status to:

a isolate any malfunctioning modules,’ and

l disable a module before replacing it.

Module numbering schemes for Two-port and Six-port ExpansionCartridnraa

Plug TM DS-30 into -b 8 0the HIGHEST availableport and work DOWN. 7 0

6cl

Plug SM DS-30 intothe LOWEST availableport and work UP.

Note: Modules 1 and 2 are located inside the KSU.


Module Status / 171

Examining Modde StatusLooking at the module inventory

Start with the display showing 2. Port&N Status:

1. Press [Nexf].The display shows 3. Module Status.

2 . P r e s s [ S h o w ] .The display shows Show module: -.

3. Enter the module number. Modules 1 and 2 are locatedinside the KSU. Refer to the figures on the previous page forthe module numbering scheme.ORIf you want to check the first module, press [ S h o w ] .

The display that you see is called the module inventorydisplay.

If you choose module 1 or 2, the display shows how manytelephones or lines are connected to the KSU.

If you are checking a Trunk or Station Module, the displayshows either how many Trunk Cartridges are connected tothe Trunk Module or how many devices are connected to theStation Module.

Note: Norstar devices may occupy both the Bl and 82channels. This may increase the number of devicesindicated on the module inventory display.


172 / Module Status

Checking the number of Trunk Cartridges attachedtoaTM

Start from the module inventory display, which shows the numberof Trunk Cartridges connected to the module you chose (forexample, 3 TCs on TM 4).1. Press TC.

If there is no Trunk Cartridge in a slot, the display shows thatzero lines are connected. If there is a Trunk Cartridge in aslot, the display shows that four lines are connected (forexample, 4 lines on TC 1).

Note: If there is no Trunk Cartridge in slot number one (theleft-most slot), the display shows that the module isempty.

2. If you want to check for Trunk Cartridges in the other twoslots:P r e s s [ N e x t ] o r [Y].

3. Press MODULE to return to the module inventory display.

Checking the state of a TMStart from the module inventory display, which shows the numberof Trunk Cartridges connected to the module you chose (forexample, 3 TCs on TM 4).1. Press STFLTE.

The state of the module is shown on the display. Someexamples of’this display are shown on the following page.

2. If you want, you can disable or enable the module. (See theprocedures in this chapter.)ORIf you want to return to the module inventory display:Press OK.


Module Status / 173

How the module or cartridge state is shown on the display

Example display State of module or cartridge

There are three devices in use thatare connected to the module orcartridge.

There are two ports in use that areconnected to the module or cartridge.

There are four lines in use that areconnected to the module or cartridge.

The module or cartridge is beingdisabled.

The module or cartridge is beingenabled.

The module or cartridge will bedisabled as soon as it becomes idle.

There is no module or cartridgeconnected to that DS-30 port.

The module or cartridge has beendisabled from a Maintenance session.

The module or cartridge has beendisabled by the system because it isfaulty or because there is a testrunning.

174 / Module Status

Checking the state of a cartridgeStart from the display that shows the number of lines connectedto the Trunk Cartridge you chose (for example,4 1 ines on TC 1).

1. Press STFITE.The state of the cartridge is shown on the display. Someexamples of this display are shown on the previous page.

2 . To check the state of a Trunk Cartridge present in, one of theother two slots:Press [EZ---] or [Back).

3. Disable or enable the cartridge. (See the procedures in thefollowing two sections.)ORTo return to the display showing how many lines areconnected to the Trunk Cartridge:Press OK.

Disabling the module or its cartridges

CAUTIONUse the Page feature to inform people using Norstar thatyou are about to disable a module. Mention that theymay experience delays in the performance of theirdevices.

From the display showing the state of the module or cartridge:

1. Press, DISFBLE.

2. If the module or cartridge is not idle and you want to disableit when it becomes idle:Press m.ORTo disable the module or cartridge immediately:Press CHFINGE, thenpress E.


Module Status / 175

Enabling the module or its cartridgesFrom the display showing the state of the module or cartridge:

1. Press ENABLE.The display briefly shows Enabl ins. . . . The module orcartridge is immediately enabled. The display then shows thestate of the module or cartridge.

Returning to the beginningFrom any display showing the state of the module or cartridge:

1. Press (I&.

2. Press [Heading] twice.The display shows 3. Module Status.


176 / Diagnostics

DiagnosticsDiagnostics allows you to:

l select the connectivity test (test #lOO),

0 identify which ports you wish to test,

0 begin the test, and

0 check the test results.

If you suspect that a voice connection may be broken, you canuse Diagnostics to run the connectivity test. This test runs inthree stages, stopping when any stage fails.

Stage 1 initializes any apparently empty ports and runs a sanitytest to any device on that port.

Stage 2 disables the specified port and runs a write and readtest.

Stage 3 disables both modules associated with the specified portand runs a write and read test.

RememberDo not run the connectivity test:

l while ports or modules are being disabled, or

l during the first two minutes after a System Startup.

If you do so, the test may stop running with ports still disabled.To recover from this, power down, then power up the KSU.

CAUTIONThe connectivity test may disrupt service as modules aredisabled. Do not run this test when many people areusing the Norstar system.


Diagnostics / 177

Running DiagnosticsSelecting the connectivity test

If you want to run the connectivity test while others are using theNorstar system, you should first inform them using the Pagefeature. Mention that they may experience delays in theperformance of their devices.

Start with the display showing 3. Modul EL Status:

1. Press [Next-].The display shows 4. Diagnostics.

2. Press [Show].The display shows Enter k&.#: -.

3. Enter 0 r] lo] from the dial pad.The display shows Test mrt: -.

Identifying which ports you want to testYou can perform the connectivity test on a maximum of 16 ports.

Start with the display showing Test port: -:

1. Enter all the port numbers from the dial pad, pressing Eafter each entry.

2. Press [Nexf].The display shows you how many modules may be disabledwhen you run the test. The display then changes toBegin test 188?

Beginning the connectivity testStart with the display showing Begin test EM?:

1. Press m.The display shows Displ ir results?


178 / Diagnostics

Checking the test resultsStart with the display showing Displ ar results?

If you want to see the test results from the display:

1.

2.

3.

4.

Press E.Thedisplayshows Running test 188.When the test is finished, the display shows the test results,for example, P118 188-84. In this case, port number 110was the first port tested, and “04” is the result code of test100. The result codes are explained in the table on the nextpage.

Press MORE if it appears as a display button. The test resultsfor the next port number are shown.

Repeat step 2, if applicable.

Press EXITYou are%rned to the display showing 4. Dia~tmstics.

/Vote: If your Norstar telephone is connected to the moduleyou test, it will be disabled. Run a new Maintenancesession to see the results.

If you do not want to see the test results from the display:

1. Press NJ.The display briefly shows:For results see5s.. Test Log


Connectivity test results

Resultcode Test results

Diagnostics / 179

02

03 -

04

05

06

00

01

You entered an invalid port number.

Stage 1 passed:The KSU device port is receiving signals properly. If thedevice has no voice connection, the problem is with thedevice.

Stage 1 passed:The KSU trunk port is receiving signals properly. If the trunkhas no voice connection, the problem is likely with theexternal line, the 25-pair cable or the cross-connect.

Stage 1 passed:The Trunk Cartridge is receiving signals properly. If the trunkhas no voice connection, the problem is likely with the TC,the external line, the 25pair cable, or the cross-connect.

Stage 1 failed:There is no signaling to this KS&based device, but otherdevices on the KSU work. The problem is likely with the TCMline, the device, the 25-pair cable to the KSU, or thecross-connect.

Stage 1 failed:There is no signaling to this SM-based device, but otherdevices on this SM work. The problem is likely in the TCMline, the device, the 25-pair cable to the SM, thecross-connect, or the SM.

Stage 1 failed:There is no signaling to any KS&based device. The problemis likely with the 25-pair cable to the KSU or with thecross-connect.

07

08

09

Stage 1 failed:There is no signaling to any device on this Norstar bus. Theproblem is likely with the 25-pair cable to the module, themodule, the DS-30 cable, or the Expansion Cartridge.

Stage 3 failed:A KSU-based fault was detected. Replace the KSU.

Stage 3 failed:A fault was detected in the Expansion Cartridge. Replace theExpansion Cartridge.


180 / System Test Log

System Test LogThe System Test Log shows you a list of diagnostic test results,audits, event messages, and alarm codes. By using this featureyou can:

. check the items in the log,

0 check the current alarm (if there is one),

. check when each item in the log occurred,

0 check the number of consecutive occurrences of an event oran alarm, and

l erase the log.

Note: The System Test Log holds a maximum of 20 items.You should check and record these items at regularintervals. Erase the log after dealing with all theitems.

Examining the System Test LogChecking the items in the log

Start with the display showing 4. Diagnostics:

1. Press [Next-j.The display shows 5.5~s Test Los.

2 . P ress [Show] .The display shows Start of new 1 cm orStart of 109.

3. Press [Nexf) or I].The display shows a log item.

4. Write down the item on the System Test Log record.

5. If the log item is an event message or an alarm code, refer tothe Event messages section or the Alarm codes section inthis chapter.

6. Repeat steps 3,4, and 5 until you have recorded all theitems.


System Test Log / 181

Checking the current alarmIf you want to quickly check the highest severity alarm beforeviewing all the log items, start with the display showingStart of new 109 or Start of 109:

1. Press FtLRRM.The display shows an alarm code if there is a current alarm.

2., Press EXIT to return to the display Start OC lo%ORThe display shows No current al arm and then showsStart of new 109 or Start of log.

Note: All alarms are recorded as items in the System TestLog.

Checking when each item in the log occurredStart with any display showing a log item:

1. Press TIMEThe disxbriefly shows the date and time.

2. Write the date and time on the System Test Log record.

Checking the number of consecutive repetitions ofan event or alarm

If REPERT appears under a display showing a log item:

1. Press REPERT.The display shows the number of consecutive times theevent or alarm occurred.


182 / System Test Log

Erasing the logIf you want to erase the System Test Log, start with the displayshowing Start of new 10s or Start of 1 m:

1. Press ERIE.The display shows Erase log?

2. Press VE.If no new items have been added since the list was entered,the log is erased and the display shows Los is empty.ORIf new items have been added since the list was entered, thedisplay shows Los has changed.

3. If the display shows Los has changed:To show the new log, press [Show].ORTo return to 5.5~s Test Los, press EXIT.


System Administration Log / 183

System Administration LogThe System Administration Log keeps a record of administrativeevents such as system initializations, Configuration sessions inwhich a change was made, invalid password attempts, andpassword changes. By using this feature you can:

a check the items in the log,

l erase the log, and

l check when each item in the log occurred.

Note: The System Administration Log holds a maximum often items. Erase the log after dealing with all theitems.

Examining the System Administration LogChecking the items in the log

Start with the display showing 5 Srs Test Log:

1 . P r e s s [ N e x t ] .The display snows 6. Srs Rdmin Los.

2 . Press I-1.The display shows St.art, of new 1 og orStart of 109.

3 . P r e s s [ N e x t ] o r (1.The display shows a log item.

4. Write down the item on the System Administration Logrecord.

5. Repeat steps 3 and 4 until you have recorded all the items.


184 / System Administration Log

Checking the current alarmStart with the display showing Start of new 1 og orStart. of log:

1. Press FILFIRM.The display shows an alarm code if there is a current alarm.

2. To return to the display showing Start of 1 og:Press EXITO R - -The display shows NO current al arm and then showsStar t of log.

Erasing the logif you want to erase the System Administration Log, start with thedisplay showing Start of log:

1. Press ERFISE.The display shows Erase 1 os?.

2. Press E.If no new items have been added since the list was entered,The display shows Log is ewtr.ORIf new items have been added since the list was entered, thedisplay shows Los has changed.

3. If the display shows Los has changed, to show the new log,press (Show].ORTo return to 6.5~~ Rdmin Los, press EXIT.

Checking when each item in the log occurredStart with any display showing a log item:

1. Press TIMEThe diszshows the date and time.

2. Write down the date and time on the System AdministrationLog record.


Alarm codes / 185

Alarm codes

The Norstar KSU generates alarm codes after systemdisconnections or after certain anomalies in system operation. Allalarm codes appear at the Alarm Telephone and in the SystemTest Log of a Maintenance session. The following figure shows<an alarm code appearing on a Norstar Alarm Telephone display.

Display message

Display button labels

Display buttons

Note: Alarms have a higher severity than events. Attend toalarm codes before event messages.

If you see an alarm code1. Write the alarm code on the System Test Log record.

2. Determine the cause of the alarm from the following table.

3. Follow Alarm troubleshooting procedures in this chapter.

4. Press TIME to see when the alarm occurred.

5. Press CLEFSR to clear the alarm.

An alarm code may not be displayed until two minutes after it hasbeen triggered. If the KSU is powered OFF when the alarm istriggered, the alarm code is not displayed until two minutes afterthe KSU is powered ON.


186 / Alarm codes

Causes of alarm codes

Example Meaningdisplay

Possible causes

I71 arm: 10 All KSU devicesdisconnected.

Rlarm: 11 Internal KSUfailure.

121 arm: 50-X All devices onSMdisconnected.

Rl arm: 51-X Trunk Moduledisconnected.

171 arm: 52-X-V TC disconnectedfrom TM

The last device on Norstarbus 1 (port numbers101-124) has beenremoved.

The 25-pair cable wasdisconnected from the KSU.

There is an internal KSUfault.

The KSU is defective.

The last device on Norstarbus X (port numbersX01-X16) has beenremoved.

The 25-pair cable wasdisconnected from the SM.

The DS-30 cable from theSM to the KSU has beendisconnected.

The SM was powereddown. .

All Trunk Cartridges havebeen disconnected from theTM on DS-30 port X.

The TM was powereddown.

The DS-30 cable from theTM to the KSU has beendisconnected.

Trunk Cartridge Y on DS-30port X has beendisconnected from the TM.

(‘Xl’ = DS-30 port number (l-8)“Y” = Trunk Cartridge number (numbered from left to right)


Alarm codes / 187

Causes of alarm codes (continued)

Example Meaningdisplay

Possible causes

lx arm: 61-X-V IncompatibleTrunk Cartridge

Fil arm: 62-V-Z UnsupportedAuto-answersetting (loop startTCs)

m arm: 63-Z No availableDTMF receivers

Trunk Cartridge Y on DS-30port X cannot operate withthe Trunk type assigned toit in Configuration.

Trunk Cartridge Y on Trunkport Z does not support theauto-answer setting.

DTMF receivers are busy,not working properly, orhave not been installed.

“X” = DS-30 port number (l-8)“Y” = Trunk Cartridge number (numbered from left to right)“2” = Trunk port number

Alarm troubleshootingNote: Refer to the previous table before following these

procedures.

Alarm:1 01. Check to see if there is a device connected to the KSU (that

has a port number beginning with the number “1 ‘I).

2. If there are no devices connected to the KSU, connect oneand then press CLEFLR.

3. If there are any devices connected to the KSU, check all thewiring associated with the devices.

4. Refer to the section in the Troubleshooting chapter entitledKSU down.

Alarm: 111. Power down the KSU and then power it up.

2. If the alarm persists, replace the KSU.


188 / Alarm codes

AlarmSO-X1. Check that there is a device connected to the Station Module

(that has a port number beginning with a number from threeto eight).

2. If there are no devices connected to the Station Module,connect one and then press CLEAR.

3. If there are any devices connected to the Station Module,check all the wiring associated with the devices.

4. Refer to the section in the Troubleshooting chapter entitledStation Module down.

Alarm:51 -X1. Check the wiring from the KSU to the TM.

2. In the Troubleshooting chapter, follow the procedure forchecking the Trunk Cartridge .

3. Refer to the section in the Troubleshooting chapter entitledTrunk Module down.

Alarm:52-X-Y1. Follow the procedure in the Troubleshooting chapter, in the

section entitled Checking the Trunk Cartridge.

2. If the problem persists, replace Trunk Cartridge Y on DS-30port X. (Refer to the previous table for the definition of “X”and “Y”).

Alarm:61-X-YI. Check that the proper Trunk Cartridges are inserted in the

proper slots of the Trunk Module.

2. Enter Configuration programming and look under theTrkfLine D&a heading. Check that the Trunk type andTrunk mode settings are the same for every loop start lineconnected to Trunk Cartridge Y.


Alarm codes / 189

Aiarm:62-Y-Z1. Check that the proper Trunk Cartridges are inserted in the

proper slots of the Trunk Module.

2. Enter Configuration programming and look under theTrk/Line Data heading. Check that the Trunk mode andAnswer mode settings do not conflict for every lineconnected to Trunk Cartridge Y. If Trunk mode is set tounsupervised, Answer mode must be set to manual.

Alarm:63-21. Check that you have the required E&M/DISA Trunk

Cartridges (one for every two auto-answer loop start lines).

2 . Enter Configuration programming and look under theTrk/Line Data heading. Check that the Answer mode iscorrect for all the loop start lines.

3. If the problem persists, an E&M/DISA Trunk Cartridge maybe malfunctioning. Replace one E&M/DISA Trunk Cartridgeat a time until the problem is resolved.


190 / Event messages

Event messagesEvent messages appear as items in the System AdministrationLog or the System Test Log of the Maintenance session. Most ofthese event messages can only be caused by an unusualcombination of events, and should rarely occur.

Each event is assigned a severity number. An “S” preceding thisnumber, “S4” for example, may appear in the event message.“S8” is the most severe. If the Log is full, new event messageswith a higher severity number replace existing event messages ofa lower severity. For this reason, you should check eventmessages at regular intervals. You can then deal with allmessages before they are replaced.

Dealing with event messagesFor every event message that you see, do the following:

1. Record the event on the appropriate Maintenance record.

2. Consult the next section entitled Significant event messages.

3. To see if the event caused the Norstar system toautomatically restart, consult the subsequent section entitledComplete list of event numbers.

Significant event messagesThe table on the next page lists event messages that arerelevant to Maintenance activities. The time that the message isrecorded is also provided.


Event messages / 191

Event message The event message is recorded when. . .

ITest 168 P a s s e d 1

T e s t 188 failed

/Eut:228-354654/

IEut: 221-3546 54

Eut: 222-3546 55L I

IEut: 263-302 581

pt: 264-30251 j

E u t : 2 6 5 - 3 0 2 57

Ed: 2 6 8 - 0 7 58

Ed: 269-3546 58

Ed: 299 Sl

Eut: 400 s9

diagnostic test number 100 starts

diagnostic test number 100 has beencompleted

diagnostic test number 100 has beencompleted

the System Administration Log has beencleared by the DN (3546 in this case)

the System Test Log has been cleared bythe DN (3546 in this case)

the DN (3546 in this case) enters thedebugging facility that is password protected

the KSU takes the E&M line on port 302 outof service because the far end did notrespond to a disconnect signal

the E&M line on port 302 is returned toservice after the far end finally responded toa disconnect signal (see Eut: 263)

the E&M line on port 302 did not receive anexpected wink signal or delay dial signalfrom the far end

Dialing filter 07 has lost data due to a fault inthe system memory

the Line/set filter for the DN (3546 in thiscase) has lost data due to a fault in thesystem memory

the system powers up after a power failure

a System Startup is performed using the dialpad digits[=I m pq f5-l [Q (x-j m r;l m 1;;7



Significant event messages (continued)

Event message The event message is recorded when.. .

there are no more codes for Speed Dialnumbers

there is no more memory for Speed Dialcodes

the Installer password has been changed bythe DN (3546 in this case)

the Administration password has beenchanged by the DN (3546 in this case)

an invalid Installer password has beenentered by the DN (3546 in this case)

an invalid customer password has beenentered by the DN (3546 in this case)

system Configuration is performed usingdial pad digits

the

system Administration is performed usingthe dial pad digits

a DN change is successful

the time setting has been changed

a DN change failed

a length change by the DN (3546 in thiscase) has been requested

an individual DN change has beenrequested by the DN (3546 in this case)

Alarm code 63 is sent because there are noDTMF receivers for an incoming call


Event messages / 193

Complete list of event numbersYou should rarely see any event messages that are notdescribed in the section entitled Significant event messages. Ifyou do see one of these event messages, the Norstar systemhas followed its normal recovery from an unusual combination ofsystem events. Although the problem is not a serious one,repeated occurrences of the event number should be reported tothe Central Support Center as soon as possible.

As a result of some events, the Norstar system automaticallyrestarts itself. The table on the next two pages lists all the eventnumbers and tells you which of these events are associated withNorstar system restarts (“Y”=yes, “N”=no).

Most of these events are recorded in the System Test Log. Thefew exceptions to this are recorded in the System AdministrationLog, as indicated.



EventNumber(s)

101-106 Y

107 N

108-112 Y

113 N

11,4-116 Y

117 N

118-120 Y

121-123 N

124-125 Y

126-129 N

130 Y

131-132 N

133-134 Y

135-136 N

137 Y

138-150 N

151 Y

152 N

160-164 N

170-173 N

200-211 N

220(Adminlog) N

221-222 N

223(Adminlog) Y

224 Y

225-228 N

229(Adminlog) Y

230-235 N

245-248 N

250-256 N

260-271 N

System EventRestart Number(s)

280-283

285-298

299 ;:400(Adminlog)

401-403

405-411

412-419 (Adminlog)

421-423(Adminlog)

424-425

426-430

431

432

433

600-602

603-613

614

615-629

630

631-646

800-802

803

804-807

808

809

810

811-820

823

824-825

900

940-943

950-989

SystemRestart

N

Y

N

Y

N

N

N

N

N

Y

N

Y

N

Y

N

Y

N

YN

N

Y

N

Y

N

Y

N

Y

N

N

N

N


Maintenance records / 195

Maintenance recordsMaintenance records are tables on which you can recordinformation you have obtained while running a Maintenancesession.

Before you begin, photocopy the three tables in this section.

Recording information on the Maintenancerecords

To use the following records, do the following:

1. Write on your photocopied tables information that you obtainwhile running a Maintenance session.

2. Return the completed tables to your Norstar distributor.


196 / Maintenance records

Version number recordThe Maintenance session tells you the software versions of theReal Time Processor (RTP), the System Processor (SP), anddevices connected to the Norstar system. Use the following tableto record these version numbers when you run a Maintenancesession. You can check the RTP and SP version numbers underthe heading System Version. Device version numbers are foundunder the heading Port/DN Status.

Version Numbers

l.%sten Version 2.Port4BN Status

SP: Deuice:

RTP: Deuice:

Deuice:

Deuice:

Deuice:

Deuice:

Deuice:

Deuice:

Deuice:

Deuice:

Deuice:

Deuice:

Deuice:

Note; Photocopy this page before recording items in the table.


Maintenance records / 197

System Test Log recordYou can check under the Sys Test Log heading to find a list ofdiagnostic test results, audits, event messages, and alarm codes.Use the following table to record these log items when you run aMaintenance session.

System Test Log

5.5~s Test Los

Log item Time of log item Number of repetitions

__- ---

1 --t-

l---f---- --

.

Time and date that logwas checked I I

Note: Photocopy this page before recording items in the table.


198 / Maintenance records

System Administration Log recordYou can check under the Sys Admin Log heading to find a list ofadministrative events performed on Norstar. Use this table torecord these log items when you run a Maintenance session.

System Administration Log

6.Sys Admin Log

Lqg Item Time of log item Number of repetitions

I I .

Time and date that logwas checked

Note: Photocopy this page before recording items in the table.


These troubleshooting procedures allow you to solve manyproblems in the Norstar system. Follow these procedures beforereplacing any components.

WARNINGOnly qualified personnel are to replace components andservice hardware.

Where more than one procedure is given, the proceduresrepresent different options from which you should select just one.

Getting readyBefore you begin troubleshooting, gather all the information thatis relevant to your network configuration:

l the Norstar Rrogramming Record,

. records from people who use the network, and

l information about other hardware and non-Norstar featureswithin the public or private network.

Other troubleshooting toolsRemember that you can check many of the system parameterswithout having to go into a Configuration or Administrationsession.

0 From an M7310 or M7324 Telephone, check line data byentering the feature code for Line profile:[Feature1~j+]~[i-)/gQ.

0 From an M7310 or M7324 Telephone, check telephone databy entering the feature code for Set profile:Ifeature]MRISIE\l-r.

l To check the buttons on a particular telephone, use thefeature code for Button inquiry: [FeatureI [“I [;;7.


200 / Troubleshooting

’ Types of problemsThe problems you encounter will likely fall into one of thefollowing categories:

Misunderstanding of a featureA problem may be reported because a Norstar user is unfamiliarwith the operation of a given feature. You may be able to solvethe problem simply by demonstrating how to use the featurecorrectly.

Programming errorsYou may encounter problems caused by errors in programming.A feature may have been programmed incorrectly or may nothave been programmed at all.

Wiring connectionsWiring problems are caused by loose, unconnected, orincorrectly connected wires. Use the procedures in the section onChecking the hardware as a guide.

Equipment defectsYou may encounter problems caused by Norstar equipmentdefects. See the Problems with equipment section later in thischapter for problems related to the system hardware.


Troubleshooting / 201

General troubleshooting procedure1. Diagnose the trouble:

l Ask the users for information regarding:

- the types of problems they have experienced ,

- how frequently the problems have occurred, and

- how many telephones are affected.

0 Test system features and functions.

0 Use the tests described throughout this chapter.

2. Check how a feature is being used. A problem may havebeen reported because of a misunderstanding about how afeature works. You should confirm that the person whoreported a problem understands the intended use andoperation of any feature in question.

3. Check for programming errors. Check that the programmingrecorded in the Programming Record is correct for theintended operation of the system, and verify that thisConfiguration and Administration programming has beencorrectly entered.

4. Check wiring or hardware connections. Check the wiring andhardware connections. Refer to procedures in the nextsection, Installation check.

5. Run a Maintenance session. If the problem persists, run aMaintenance session as described in the Maintenancechapter of this Installer Guide.

6. Check equipment defects:

0 If hardware is shown to be defective, replace it.

l If the trouble requires expert advice, follow yourcompany’s procedure for obtaining assistance.


202 / installation check

Installation checkIt is important to establish that both your Norstar system and yourhardware are operating normally. To be sure of this, follow theprocedures in this chapter.

Testing the Norstar systemVerify Norstar system functions and programming options byworking through the user cards for Norstar telephones andoptional equipment, as described in the following procedures.

Test the Norstar telephone operations1. Make and receive calls.

2. Make notes on any problems.

3. Check calls that have been put on hold.

Check the programmable buttonsUse the following feature code to check what is programmed onthe programmable buttons:

Button Inquiry code [FeaturejI+I

Test Line and Telephone programming,You can use the Line and Telephone profile inquiry features((Feature](+.~I+~(L)][~~]and [Feafure1FI[+][jm) toverify the programming applied to a specific line or telephone.Refer to the Programming chapter in this Installer Guide for adescription of how the Line and Telephone profile featuresoperate.


Installation check / 203

Test the optional equipment1. Follow the procedures in the user cards or installation

documentation for the following equipment:

Analog Terminal Adapter (ATA)

Auxiliary ringer (customer-supplied)

Busy Lamp Field (BLF)

Central Answering Position (CAP) modules

Call Identification Interface (CII)

Headset (customer-supplied)

Music source (customer-supplied)

Paging (customer-supplied)

Station Auxiliary Power Supply (SAPS)

Test the Norstar system programming features1. Try out some of the features such as System Speed Dial,

Telephone/Line filters, and Class of Service.

Test Automatic Telephone Relocation1. Check that Telephone Relocation is set to V for yes in the

Miscellaneous section of Configuration programming.

2. Move the telephone to another location to verify that atelephone can be re-located without re-wiring orre-programming.


204 / Installation check

Checking the hardware

WARNINGTo avoid electrical shock, do the following:1. Unplug the power to any module before servicing.2. Do not remove the covers of a module.3. Refer to the Installation chapter when re-installing

components.

Use the following procedures (in sequence) to check apparenthardware faults.

KSU and module ac power cords1. Check if the LED on the KSU or module (if included in the

installation) is ON.

2. If the LED is OFF, check that the ac power cords for the KSUand module are plugged into the ac Power Bar.

Power Bar ac power cords1. Check that the ac power cord from the Power Bar is plugged

into a working ac outlet.

Note: Two Power Bars are required if there are four ormore modules. Make sure that the power cord fromthe second Power Bar is plugged into the first PowerBar.

Feature Cartridge

CAUTIONAlways power down before removing or inserting theFeature Cartridge.

I. Make sure that the Feature Cartridge is firmly seated in itsslot.


installation check / 205

Expansion Cartridge,

CAUTIONAlways power down before removing or inserting anExpansion Cartridge.

!I I

1: If the installation requires an Expansion Cartridge in theKSU, make sure it is inserted properly.

Note: If power is re-applied when the cartridge has beenremoved, the system programming returns to defaultsettings.

Trunk Cartridgej

CAUTIONAlways power down the Trunk Module before removing

I or inserting a Trunk Cartridge.I

1. If the installation requires a Trunk Module, make sure theTrunk Cartridge (TC) is inserted properly.

DS-30 cables1. Make sure that both ends of the DS-30 cables (if included in

the installation) are plugged into the KSU ExpansionCartridge and the module connectors.

50-pin connectors .1. Make sure that the 50-pin connectors for the external lines

and for the internal wiring are plugged in and fastenedsecurely. Refer to the chapter on Specifications and wiringcharts.

25pair wiring1. Make sure that the wires are terminated on the distribution

block and connected to the correct pins. See the chapter onSpecifications and wiring charts.


206 / Installation check

Internal wiring1. Check that the station loop resistance does not exceed 59 R

on 0.5 mm or 24-American wire gauge.

2. If the loop length is greater than 305 m (1000 ft), ensure thatthe Norstar Station Auxiliary Power Supply (SAPS) is inplace and functional. Follow the Norstar Station AuxiliaryPower Supply Installation Card for instructions.

Cross-connections1. Check that both ends of cross-connect wires are attached.


Problems with equipment / 207

Problems with equipmentBefore proceeding, make sure that you have followed theprocedures in the Troubleshooting overview and the Installationcheck sections.

Norstar equipment troubleThis section concerns Norstar system equipment faults. Checkfirst for user problems, then wiring and programming errorsbefore replacing Norstar equipment.

Telephone dead1.

2.

3.

4.

If more than one telephone is affected, refer to the section inthis chapter entitled Station Module down.

Check for the dial tone.

Check the display.

5.

If the problem persists, replace the telephone with a knownworking Norstar telephone of the same type (so that theprogramming is retained).

Check the internal wiring at both the modular jack and thedistribution cross-connect.

6. Check the line cord.

Note: A TCM port should have between 15 and 20 V dcacross the Tip and Ring when the telephone isdisconnected.


208 / Problems with equipment

Running a Maintenance session to test a dead telephone1. Run a Maintenance session to ensure that the telephone is

not disabled. (See Port/DN Status in the Maintenancechapter.)

2. While you are in the Maintenance session, run a connectivitytest on the port connected to the telephone. This should bedone after business hours to avoid losing calls.

3. Disable the port connected to the telephone using thesubheading: 2.Port&N Status.

4. Enable the port connected to the telephone using thesubheading: 2.PorWDN Status.

KSU down1 If ac power is present and the LED indicator on the KSU is

OFF, replace the KSU. (The location of the LED indicators isdescribed in the Installation chapter.)

Norstar telephone display unreadableIf the trouble is with an M7310 Telephone or an M7324Telephone:1. Press [Feature] FJ a.

2. Press the Up or DOWN display button to adjust the display tothe desired level.

3. Press the QK display button.

If the trouble is with an M7100 Telephone or M7208Telephone:1. Press (Feature] [q IrJ .

2. Press a number on the dial pad to adjust the display to thedesired level.

3. Press [).

If the display is still unreadable:1. Disable the problem telephone.

2. Replace the problem telephone with a known working one.

3. Enable the working telephone.



Trunk Cartridge trouble1. Check that the cartridge is properly inserted in the Trunk

Module.

2. Run a Maintenance session to ensure that the cartridge isnot disabled.

3. While you are in the Maintenance session, run a connectivitytest on the appropriate ports.

If the problem persists, follow as many of the next steps asrequired to solve the problem:1. If ac power is present and the LED indicator on the Trunk

Module is OFF, replace the Trunk Module.

2. Replace the DS-30 cable.

Note: Refer to the Installation chapter for information onreplacing components.

3. Replace the Trunk Cartridge.

4. Replace the Expansion Cartridge.

5. Replace the KSU.

Trunk Module down1. Run a Maintenance session to ensure that the Trunk Module

is not disabled. (See the Maintenance chapter.)

2. Disable the module using the Maintenance subheading3. Modul c Status.

3. Enable the module using the Maintenance subheading3. Module Status.

4. While you are in the Maintenance session, run a connectivitytest on the appropriate ports.

5. Check the external line by terminating a single line telephonedirectly on the distribution block, or equivalent, whichconnects to the Trunk Module.



If the problem persists, follow only as many of the nextsteps as required to solve the problem:1. If ac power is present and the LED indicator on the Trunk

Module is OFF, replace the Trunk Module.



3. Replace the Trunk Cartridge.


5. Replace the KSU.

Station Module down1. Run a Maintenance session to ensure that the module is not

disabled. (See Module Status in the Maintenance chapter.)

2. Disable the Station Module using the subheading3.Module Status.

3. Enable the Station Module using the subheading3.Modulc Status.

4. If the Station Module is still down, power down, then powerup the KSU.

If the problem persists, follow as many of the next steps asrequired to solve the problem:1. If ac power is present and the LED indicator on the Station

Module is OFF, replace the Station Module.




4. Replace the KSU.



Symptoms at the alarm telephoneThe following troubleshooting procedures focus on alarm codesspecific to network configuration.

Alarm telephone shows ~1 arm: 61-x+Possible problemYou have configured one or more linesas one trunk type, but theTrunk Cartridge in slot Y of Trunk Module X is not that type.

Solution1. Reconfigure the Trunk type to match the type of Trunk

Cartridge that has been installed in slot Y of Trunk Module X.ORInstall a Trunk Cartridge in slot Y that matches the type ofTrunk you have configured.

Alarm telephone shows ~1 arm: 62+-zP o s s i b l e p r o b l e m ’You have configured one or more loop start trunks asauto-answer, but the hardware on trunk port 2 does not providedisconnect supervision.

Solution1. Reconfigure your auto-answer loop start trunk or trunks as

manual-answer.ORIf the line number of your auto-answer loop start trunk is 009or greater, install a loop start Trunk Cartridge with disconnectsupervision in slot Y, trunk port Z.ORIf the line number of your auto-answer loop start trunk isbetween 001 and 008, install a Version 2 or higher KSU.



’ Alarm telephone shows ~~atw63-2Possible problemThe trunk of port Z has tried, unsuccessfully, to access a DTMFreceiver. You have configured more auto-answer loop starttrunks than you have DTMF receivers.

Solution1. Increase your ratio of E&M/DISA Trunk Cartridges to loop

start trunks. The maximum is, one E&M/DISA Trunk Cartridgefor every two loop start trunks that you have configured asauto-answer.

2. Make sure that all of your E&M/DISA trunks are configuredas E&M or DTMF (whichever applies) so that the systemknows the receivers are there.

Possible problemThe DTMF receivers are not working properly.

Solution1. Check the DTMF receivers on every E&M/DISA Trunk

Cartridge.


Problems with lines / 213

Problems with linesThe troubleshooting problems listed here focus on trouble withmaking calls or using lines. Follow the procedures in theTroubleshooting overview and the Installation check sectionsbefore proceeding with this section.

Calls cannot be made (but can be received)1. Press [Feature] [“I 1;;7.

2. Press a line button.

3. If an incorrect line number or name appears (or if neitherappears) on the Norstar telephone display, check theConfiguration settings.ORIf the correct line number or name appears on the Norstartelephone display, make sure the external lines are properlycross-connected.

4. If Trunk Modules or Trunk Cartridges are installed, refer toTrunk Cartridges and Trunk Module down, in the section onProblems with equipment (earlier in this chapter).

5. Check external lines by attaching a test telephone directly onthe distribution block, which connects to the Trunk Module.

6. Ensure that the 25pair cable is properly connected.to themodules or the KSU.

7. If you still cannot make an external call, perform aMaintenance session to check the external line.


214 / Problems with lines

Running a Maintenance session to check the external line1. Run a Maintenance session to ensure that the line (and the

Trunk Cartridge) is not disabled or unequipped. (See Port/DNStatus in the Maintenance chapter.)

2. Disable the appropriate ports using the subheading2. Pm-t&N Status.

Note: For charts showing external line port numberdefaults, refer to the chapter on Specifications andwiring charts.

3. Enable the appropriate ports using the subheading2. Port&N Stabs.

4. If you still cannot make external calls, power down, thenpower up the KSU. This should be done after business hoursto avoid losing calls.

Note: To check the line, contact the telephone company.

Dial tone absent (on external lines)1.

2.

3.

4.

5.

6.

7.

Use Button Inquiry, [Feature] F] r], to display the number ofthe external line you are testing.

Check for a dial tone by using a test telephone at theconnections for the external line on the distribution block.

If applicable, make sure that a Trunk Cartridge for the line isproperly installed in the Trunk Module.

Make sure that the Trunk Module DS-30 cable is properlyconnected to the Expansion Cartridge on the KSU.

Refer to the sections Trunk Cartridges and Trunk Moduledown, in this chapter.

Run a Maintenance session to ensure that the line is notdisabled. (See Port/DN Status in the Maintenance chapter.)

While you are in the Maintenance session, run a connectivitytest on the external line that has no dial tone. This should bedone after business hours to avoid losing calls.



Hung lines at a telephoneLine indicators that have been solid for a long time are the onlyvisible indication that lines are hung.

A line that has been redirected using Line Redirection may,under some circumstances, remain busy after a call is over. Ifthis happens, the outgoing line for the redirection also remains,busy. You can clear this kind of hung line only at the telephonethat was used to redirect the line.

1. Select Button Inquiry ((Feature] B q ) at the telephone thatwas used to redirect the line.

2. Press the button of the redirected line.

3. Press SHOW or a.

4. Press DROP or q .

Both the redirected line and the outgoing line for the redirectionshould now be cleared.

For lines that are hung for any other reason you will have to run aMaintenance session.

1. Run a Maintenance session and go to the subheading2. Port&N Stdeus.

2. If the hung line is on the KSU, disable and enable Module 2.ORIf the hung line is on a Trunk Cartridge, disable and enableonly that Trunk Cartridge.

Follow the procedures in the Troubleshooting overview and theInstallation check sections before proceeding.


216 / Problems with lines

Auto-answer line rings at a Norstar telephonePossible problemYou configured a loop start trunk as auto-answer but the installedhardware does not support disconnect supervision. (In this case,the symptom would be accompanied by the Alarm 62 codesymptom.)

Solution1. Reconfigure the trunk as manual-answer.

ORIf the line number of your auto-answer loop start trunk is 009or greater, install a loop start Trunk Cartridge with disconnectsupervision in slot Y, trunk port Z.ORIf the line number of your auto-answer loop start trunk isbetween 001 and 008, install a Version 2 or higher KSU.

Possible problemYou configured the line as auto-answer and supervised, and thenreconfigured the line as unsupervised.

Solution1. Reconfigure the line as manual-answer.

ORReconfigure the line as. supervised.

Prime telephone gets misdialed callsPossible problemThe digits sent by a switch at a Central Office or in the privatenetwork did not match any Received number, the Auto DN, or theDISA DN. The call has been routed to the Prime telephone forthe incoming trunk.

Solution1. Verify that the switch is sending the correct number of digits

for the Received number length defined in your system.

2. Verify all the digit strings that the switch should be sending.

3. Check that you have defined the corresponding Receivednumber for every target line in your system.

4. Make sure that the published telephone numbers for yournetwork are correct.



selected hle shows Not in servicePossible problemYou have configured a DTMF line to appear at the telephone.

Solution1. Reconfigure the line so that it does not appear at any

telephone and configure another line to replace it at thetelephone.ORReconfigure the line as a different type and install trunkhardware to support the new type of line.

Possible problemThe Norstar system has taken an E&M line out of servicebecause the far end did not respond to a disconnect signal fromthe Norstar system. The symptom would be accompanied byEvent code 263 in the System Test Log.

Solution1. Check with the operators of the system at the far end and

find out if’their system is operating.

2. Check that your system hardware is receiving signalsproperly.

3. Check the trunk between your system and the far endsystem for a break.

Possible problemThe Norstar system has detected no response on an E&M linefrom the system at the far end. The symptom will beaccompanied by Event code.265 in the System Test Log.

Solution1. Check with the operators of the system at the far end and get

them to troubleshoot their system.

I


218 / rroblems wrtn lines

Possible problemThe line has been disabled for maintenance purposes.

Solution1. Enable the line.

ORIf the line will be out of service for some time, configureanother line to replace.it on the telephone.

selected line pool shows NO ~WS 1 inesPossible problemIf this happens often, there are not enough lines in the line poolto serve the number of line pool users.

Solution1. If the line pool contains loop start trunks, enter Configuration

and move under-used loop start trunks from other line poolsinto the deficient line pool.ORIf the line pool contains E&M trunks, order more trunks fromthe telephone company or private network vendor. Installadditional Trunk Cartridges of the appropriate type. InConfiguration programming, add the new trunks to thedeficient line pool.


Problems with features / 219

Problems with featuresIn general, when you try to use a Norstar feature and it does notwork, test ‘your lines first to ensure that other feature codes areworking.


Problem descriptionsThe following is a list of common feature problems that mayoccur in a Norstar system.

Autodial button cannot be programmed1. Refer to the Telephone features chapter.

2. If the display shows Rubdial full , there is no memory leftfor Autodial buttons.

3. If the display shows kcess denied, someone may beprogramming changes. Wait five minutes, then try again toprogram the buttons.

4. Run a Maintenance session and look at the events shownunder 5Srs Test. Los.

Remote feature code gets no responsePossible problemA Norstar user has called into another Norstar system and istrying to activate a remote feature but gets no response afterdialing the feature code. The Norstar user may have pressed theFeature button to activate the remote feature.

Solution1. Make sure that remote callers are dialing the feature code

correctly. Only the asterisk (*) character, followed by thefeature code, can activate a remote feature.


220 / Problems with features

Dialed number shows Restricted cuPossible problemIf this happens often, the Norstar telephone or user has aninappropriate set of dialing restrictions.

Solution1. In Administration programming, check the Set filter and the

Line/set filter for the telephone. Assign restrictions andexceptions that will permit access to the requireddestinations.ORGive the Norstar user a Line Pool access code to a line poolthat permits access to the required destinations.ORIf this happens to a number of people who share a line,check the Line filter. Assign restrictions and exceptions thatwill permit access to the required destinations.ORIf the caller used the changed Class of Service, check theUser filter for the Class of Service. Make sure that therestrictions and exceptions are appropriate for the user.

Modular DRS Installer Guide

Problems with features / 221

Music on Hold/Background Music troubleAlthough Music on Hold and Background Music are separatefeatures, they share the same wiring and customer-suppliedmusic source.

1. Ensure that the proper feature access code(Feature] 1X-l (6 is turned ON. Adjust the volume using thevolume control bar.

2 . Use the Button inquiry feature[Feature/ F] q to verify the feature on a programmablememory button.

3. If there is trouble with Music on Hold, checkCall Handling in Configuration.ORIf there is trouble with Background Music, checkMiscellaneous in Configuration.

4. Check the wiring between the music source and the 50-pinconnector. Pay special attention to the polarity of theconnections. See the wiring charts in the Technical datachapter.

5. Ensure that the music source is turned ON, is operational,and the volume control is set properly.

Note; Any music source with a low-output impedance (forexample, less than 3,300 ohms) can be connected.Nominal output level should be less than one volt.

Personal Speed Dial cannot be programmed1. See the troubleshooting procedure for Autodial buttons

cannot be programmed, described earlier in this section.


222 / Network telephone trouble for remote users

Network telephone trouble forremote users

Symptoms described in this section are those that appear to aremote caller attempting to use Norstar system resources. Theremote caller may be calling from the public network or the

private network.


Calling directly to NorstarThe following troubleshooting procedures focus on a remotecaller trying to reach a Norstar telephone or device.

Dialed number gets ringback and the wrong personPossible problemThe digits sent by a switch at a Central Office or in the privatenetwork did not match any Received number, the Auto DN, or theDISA DN. The call has been routed to the Prime telephone forthe incoming trunk.







Network telephone trouble for remote users / 223

Dialed number gets stuttered dial tone instead ofringback

Possible problemThe remote caller has tried to reach a Norstar target line, but hasreached a trunk with DISA instead. Alternatively, the Norstarsystem has mapped incoming digits onto the DISA DN.

Solution1. Verify all the digit strings that the switch should be sending.

2. Check that you have defined a corresponding Receivednumber for every target line in your system.

3. Check that you have defined the correct DISA DN for yoursystem.


Dialed number gets dial tone instead of ringbackPossible problemThe remote caller has tried to reach a Norstar target line, but hasreached the Norstar system instead. Norstar has mapped theincoming digits onto the Auto DN.

Solution1. Verify all the digit strings that the switch should be sending.


3. Check that you have defined the correct Auto DN for yoursystem.


Dialed number gets busy tonePossible problemThe target line that the incoming digits map onto is busy, and


Dialed number does not get throughPossible problemThe digits sent by a switch at a Central Office or in the privatenetwork did. not match any Received number, the Auto DN, or theDISA DN. There is also no Prime telephone assigned for theincoming trunk. In this case, the caller may hear overflow tonefrom the Norstar system or a recorded message from theoriginating switch.

Solution1. Configure a Prime telephone for every incoming trunk.

2. Verify that the switch is sending the correct number of digitsfor the Received number length defined in your system.


4. Check that you have defined a Received number for everytarget line in your system.


Possible problemThe Norstar system did not receive some or all of the incomingdigits.

Solution1. Check that the system hardware is receiving signals

properly.

2. Verify that the switch is sending the correct number of digitsfor the Received number length defined in your system.

3. If the switch at the far end is sending pulse signals, makesure they are being sent at the proper rate. (Pulse digits mustbe 300 ms or more apart for Norstar to receive them.)

Modular DR5 Installer Guide*


Possible problemIf remote callers are having difficulty getting through from thepublic network, there may be a problem with your DID TC.

Solution1. Connect a single-line telephone with DTMF tones to a DID

trunk input on the DID TC.

2. Use the single-line telephone to enter a Received numberthat has been programmed for a target line in your system.

Listen for ringback.

3. If you do not hear ringback, check that the target line isassigned to a telephone and that there is a Prime telephoneassigned for the DID trunk.

4. If you now hear ringback, but you also hear the noise of yourunanswered call ringing, check the cross-connections. If allthe cross-connections are correct replace the TrunkCartridge.

Possible problemIf remote callers are having difficulty getting through from theprivate network, there may be a problem with your E&M TC.

Solution1. Check the cross-connections for the E&M/DISA TC.

2. If the E&M trunks are connected to another Norstar system,make sure that connections have been made as indicated in.the Technical data chapter in this Installer Guide.

3. Use the following table to check for correct voltage on theE&M/DISA leads:

Voltages on E&M leads

Leads Voltage: active Voltage:inactive

v T-R 125 mV ac on steady dial tone

v Tl-RI 125 mV ac on steady dial tone

v E-SG 0 V dc to -5 V dc

v M-SB 0 V dc to + 2 V dc

0 V ac

0 V ac

-48 V dc

-48 V dc

Modular DR5 Installer Guide*


Calling Norstar through DISAA remote caller expects to hear two different kinds of tones whencalling a DISA number. A stuttered dial tone indicates that thesystem is ready for a COS password. Once the password isentered, the dial tone is presented.

Dialed number gets ringback instead of stuttereddial tone

Possible problemThe remote caller has dialed a DISA number, but has insteadreached a target line, or has been routed to the Prime telephonefor the auto-answer trunk. The Norstar system has mapped theincoming digits from ‘a switch onto a target line, or has beenunable to map the digits anywhere.








Dialed number gets dial tone instead of stuttereddial tone

Possible problemThe remote caller has dialed a DISA number, but has reachedthe Norstar system instead. The Norstar system has mapped theincoming digits from a switch onto the Auto DN.

Solution1 . Verify that the switch is sending the correct number of digits




4. Make sure that the DISA DN and Auto DN are differentenough to prevent misdialing.


COS password gets overflow tonePossible problemThe remote caller may have entered an invalid password.

Solution1. Check the Administration programming under COS

passwords and verify that the caller has a valid password.

Note: Make sure that all users are informed of passwordchanges.

Possible problemThe remote caller may have entered an asterisk (*) as one of the6 digits.

Solution1. Instruct remote callers to enter their COS password correctly:

enter 6 digits that are numeric characters.



Possible problemThe remote caller may have entered a number sign (#) as one ofthe 6 digits.


enter 6 digits that are numeric characters. The number sign(#) may be entered after the 6th digit, but is not required.

Possible problemThe remote caller may have waited more than 15 secondsbetween entering digits.


enter 6 digits that are numeric characters. and do not pausetoo long between digits

Possible problemThe caller may be dialing from a rotary-dial telephone or from apush-button telephone that has the dial-mode set to “pulse”.

Solution1. Inform remote callers that they must dial from a push-button

telephone that has the dial-mode set to “tone”.



Using Norstar remote featuresThe following troubleshooting procedures focus on a remotecaller who has received dial tone for the Norstar system but thenencounters a problem when trying to enter the remote featurecode.

Dialed feature code gets overflow tone,Possible problemThe remote caller does not have access to that feature.

Solution1. If the call came in on a trunk with DISA, check the Class of

Service that is associated with the remote caller’s COSpassword. If it is too restrictive, assign another COSpassword that is more suitable.

2. If the call came in on a trunk without DISA, check the Classof Service that you assigned to the incoming trunk. Makesure that it gives the appropriate access to the remote caller.

Possible problemThe feature code is not valid.

Solution1. Make sure that remote callers have a correct listing of the

features that are programmed for remote access.

2. Ensure that remote callers are dialing the feature codecorrectly. Press q , followed by the feature code to activate aremote feature.

Possible problemThe caller may be dialing on a rotary-dial telephone or on apush-button telephone that has the dial-mode set to “pulse”.

Solution1. Inform remote callers that they must dial from a push-button

telephone that has the dial-mode set to “tone”.



Dialed feature code gets busy tonePossible problemA resource that the remote feature uses may currently be in use.For example, a remote caller trying to use the paging featurewould get a busy tone if the auxiliary speaker were being used atthe time.

Solution1. If repeated attempts to use the remote feature get busy tone,

there may be a malfunction in a resource that the featureuses. Check that the remote feature hardware is functioningnormally.

Calling through Norstar to another systemThe following troubleshooting procedures focus on a remotecaller trying to use your Norstar trunks to reach another system.

Line Pool access code gets overflow tonePossible problemIf the published Line Pool access code is valid, the remote callerdoes not have access to that line pool.

Solution1. If the incoming trunk answers with DISA, give the remote

caller a COS password that permits access to that line pool.ORchange the Class of Service for the incoming trunk so that itpermits access to that line pool.ORgive the remote caller a Line Pool access code that ispermitted within the Class of Service on the incoming trunk.



Possible problemIf the published Line Pool access code is invalid, the system hasattempted, without success, to match the invalid code to aNorstar target line DN, and there is no Prime telephone for theauto-answer trunk.

Solution1. Make sure that the published Line Pool access codes are

correct.

2. Check that the Line Pool access codes have been enteredcorrectly under 4. Miscd 1 anoous in Configurationprogramming.

Possible problemThe caller may be dialing from the network on a rotary-dialtelephone or on a push-button telephone that has the dial-modeset to “pulse”.

Solution1. Inform remote callers in the public network that they must

dial from a push-button telephone that has the dial-mode setto “tone”.

Line Pool access code gets ringbackPossible problemThe published Line Pool access code is invalid, and the systemhas routed the call to the Prime telephone for the incoming trunk.

Solution1. Make sure that the published Line Pool access codes are

correct.

2. Check that the Line Pool codes have been entered correctlyunder 4. Misccll anmus in Configuration programming.



Line pool access code gets busy tonePossible problemThere are not enough lines in the line pool to serve the numbero f u s e r s .

Solution1. If the line pool contains loop start trunks, enter Configuration

and move under-used loop start trunks from other line poolsinto the deficient line pool.ORIf the line pool contains E&M trunks, order more trunks fromthe telephone company or private network vendor. Installadditional E&M Trunk Cartridges. In Configurationprogramming, add the new trunks to the deficient line pool.ORCreate a separate line pool for remote users only.

Possible problemThere are DID lines in the line pool.

Solution1. In Configuration programming, make sure that there are no

DID lines in any of the line pools.



Dialed number gets no responsePossible problemThe remote caller, after accessing a line in a line pool, may havestarted dialing before the far end was ready to receive digits.

Solution1. instruct remote callers to wait until they hear feedback before

entering any digits.

Possible problemThere may be a malfunction in the line that the remote calleraccessed.

Solution1. If the problem is persistent, check that all lines in the affected

line pool are functioning normally.

Possible problemThere may be a malfunction in the system that the caller is tryingto reach.

Solution1. Inform the operators of the system at the far end that the

dialed number is not getting through.


234 / Problems with optional equipment

Problems with optionalequipment

Analog Terminal Adapter (ATA)1. Check the single line telephone by using a known working

test Norstar telephone.

2.

3.

4.

Check the connections to the jack.

Check the connections to the ATA.

Disconnect the ATA and replace it with a working Norstartelephone. If the telephone still works properly, the KSUand/or the SM are operating properly.

5. Verify that the programming has been done as described inthe Norstar Modular DR5 Programming Record and theNorstar Analog Terminal Adapter Installation Card.

6. If the trouble seems to be in the KSU or SM, double-check allwiring and programming options. If this does not help, referto the sections on KSU down or Station Module down.ORIf the trouble seems to be with the ATA, disable the ATA andreplace it with a known working one.

Running a Maintenance session to test an ATA1. Run a Maintenance session to ensure that the ATA is not

disabled. (See Port/DN Status in the Maintenance chapter.)

2. While you are in the Maintenance session, run a connectivitytest on the port connected to the telephone. This should bedone after business hours to avoid losing calls.

3. Disable the port connected to the ATA using the subheading:2. PorL’DN Status.

4. Enable the port connected to the ATA using the subheading:2. Pcvt/DN Status.


Problems with optional equipment / 235

Auxiliary ringer1. If the auxiliary ringer is used for Service Modes (Night,

Evening, or Lunch service), ensure that Service Modes isactivated from the Control Telephone.

2. Check the wiring between the auxiliary ringer generator andthe ringing device. Refer to the auxiliary ringer wiring chart.

3. Check the wiring between the auxiliary ringer generator andthe distribution block:

Auxiliary ringer wiring

Feature Pin

Auxiliary ring (Make) 43 (Yellow-Green)

Auxiliary ring (Common) 18 (Green-Yellow)

4. Ensure that the auxiliary ringer contacts are operatingproperly by checking for contact operation with an ohmmeteracross the auxiliary ringer pin contacts listed above.

5. Check that the auxiliary ringer pin contacts are programmedto operate in conjunction with any or all of the features in theauxiliary ringer programming chart.

Auxiliary ringer programmingFeature Programmed in

Auxiliary ringer: Lines Configuration: Line Data

Auxiliary ringer: Sets Administration: Telephoneabilities

Service Modes (Night, Administration: ServiceEvening, Lunch) Modes

/Vote: The current capacity of the Norstar relay contacts is50 mA dc. They are designed to operate with theauxiliary ringer generator, or equivalent.



Call Identification Interface1.

2

3.

4.

5.

6.

Use the Call Information feature on an incoming call to verifythe operation of the CII.

Check the connections to the CII. Refer to theC/I installer Card for installation details.

Verify that the programming has been done as described inthe Norstar Modular DR5 Programming Record and theNorstar Modular DR5 System Coordinator Guide.

Run a Maintenance session to test the CII.

Verify that you are subscribing to visual Call Display servicesfrom your local telephone company.

Replace the CII

Running a Maintenance session to test a CII1. Run a Maintenance session to ensure that the Cl1 is not

disabled. (See Port/DN Status in the Maintenance chapter.)

2. While you are in the Maintenance session, run a connectivity1 test on the port connected to the CII.

3. Disable the port connected to the CII using the subheading:2. PortfDN Status.

4. Enable the port connected to the CII using the subheading:2. Port&N Status.


Problems with optional equipment / 237

External paging1. Use the Button Inquiry feature (Feature] [r] q to verify the

feature of a programmable memory button.

2. Check the wiring between the 50-pin connector and thepaging amplifier or between the connections shown in theexternal paging wiring chart.

External paging wiring

Feature Pin

Page out (Tip) 47 (Violet-Orange)

Page out (Ring) 22 (Orange-Violet)

3. Test external paging [Feature] m @-I to ensure that it isworking. The output signal from the Norstar KSU is 775 mVacross 600 R.


AAccess code: A sequence ofcharacters used to gain entryinto any type of Norstar systemprogramming.

Administration: A program thatlets one person in your office(the System Coordinator) assignand maintain certain settings onthe Norstar system.

Administration accesscode:To access Administration

Administration password.

Administration password: Aone-to six-digit password whichis used to prevent unauthorizedaccess to Administrationprogramming. TheAdministration password can beassigned and changed inAdministration programming.

Alarm code: A number whichappears on the AlarmTelephone’s display, informingyou that the KSU has detecteda fault in the system.

Alarm Set (Alarm Telephone):A telephone which is designatedto receive reports of Norstarsystem problems. This functionis usually assigned to a PrimeTelephone, but this can bechanged in Configurationprogramming.

Allow Redirect: A sub-headingin Administration programmingthat allows you to set whetherLine Redirection can be usedfrom that telephone.

Alternate language:When your system is firstinstalled, all telephone displayswill be in English. Norstarsystems are available witheither French or Spanish as thealternate language. To selectthe alternate language, enterpzG---]fq[q~~.-To reselect English, enter

Analog Terminal Adapter(ATA): A device which permitsthe connection of analogtelecommunication devicessuch as FAX machines,answering machines, and singleline telephones to the Norstarsystem. Programmed defaultsfor the ATA are automaticallyassigned by the Norstar system.

Answer button: A telephonebutton with an indicator which isused to monitor anothertelephone. The Answer buttonindicates incoming callsdestined for the othertelephone. Someone working ata telephone with Answerbuttons (a receptionist, forexample) can receive all ringingand visual indication ofincoming calls for othertelephones, and answer thosecalls when necessary.


240 / Glossary

One telephone can have up tofour’Answer buttons. An Answerbutton is automatically assignedto a telephone when thattelephone is assigned anAnswer DN.

Answer DN: The DirectoryNumber (DN) of a telephonethat is monitored by an Answerbutton. Up to four Answer DNscan be assigned to a telephone.This is done in Configurationprogramming.

i2iz!-ygR1;1A feature that determines whatthe system does with new CallLog items when your Call Log isfull. When Autobumping is ON,a new log entry causes theoldest entry to be deleted. IfAutobumping is OFF, yourNorstar system does not logcalls when your log is full.

Autodial button: A memorybutton which, if programmed,provides one-touch dialing ofexternal or internal numbers.

fisi?yfii;bA feature that allows vou toselect the type of calls that arestored in your Call Log. You canchoose to log calls that were notanswered by anyone within thesystem, to log calls that wereunanswered at this telephonebut answered elsewhere in thesystem, to log all calls answeredand not answered at thistelephone, or to not have callsautomatically logged.

Automatic Dial: A feature thatallows you to dial without havingto pick up the receiver or selecta line. You must have a primeline to use Automatic Dial.

Automatic Handsfree: Afeature which automaticallyactivates Handsfree operationwhen you make or answer acall. Automatic Handsfree isassigned in Administrationprogramming.

Automatic Hold: A featurewhich automatically places anactive call on hold when youselect another line. AutomaticHold is programmed inConfiguration programming.

Automatic Privacy: SeePrivacy.

Automatic TelephoneRelocation: A feature whichlets a telephone retain itspersonal and systemprogramming when it is pluggedinto a different Norstar modularjack. Automatic telephonerelocation is enabled inConfiguration programming.

Auxiliary ringer: A separateexternal telephone ringer or bellwhich can be programmed toring when a line or a telephonerings. An auxiliary ringer may beprogrammed to ring only whenthe system is in a particularservice mode. Programmingan auxiliary ringer is done inAdministration programmingafter the feature has beenenabled in Configurationprogramming.

of


Glossary / 241

BBackground Music: A featurewhich lets you hear music fromthe speaker of your Nor-startelephone. It is available only ifa music source has beenattached to the KSU and thefeature has been enabled inConfiguration programming.

Busy Lamp Field (BLF): Adevice with a liquid crystaldisplay (LCD) panel ofindicators that shows the statusof up to 24 telephones in theNorstar system. The BLF willshow a telephone as busy if it isactive on a call, has Do NotDisturb turned ON, or is beingused for programming. The BLFattaches to the M7310Telephone.

Button caps: Interchangeableplastic caps which fit over thebuttons of Norstar telephones.They are used to indicate thefeatures programmed onto eachprogrammable memory button.Button caps are eitherpre-printed or have clearwindows which allow you toinsert labels.

With this feature you can checkthe function of eachprogrammable button on yourNorstar telephone.

Bypass Restrictions:Overrides any Call Restrictionsapplied to specific SystemSpeed Dial numbers. BypassRestrictions can be turned on inAdministration programming.

CCall Duration timer:(Feature] p-1 fqA feature that lets you see howlong you spent on your last callor how long you have been onyour present call. :_

Call Forward:[feature] l-T-1A feature that forwards all thecalls arriving at your telephone,to another telephone in yourNorstar system. To have callsforwarded outside the system,use Line Redirection. To cancelCall Forward, enter[Featurelr;;7~.

Call Forward No Answer: Afeature which forwards all callsarriving at your telephone toanother designated telephone inyour Norstar system after aspecific number of rings. CallForward No Answer is assignedin Administration programming.

Call Forward On Busy: Afeature which forwards all callsat your telephone to anotherdesignated telephone if yourtelephone is busy. This featureis assigned in Administrationprogramming.

Call Forward Override:Call Forward Override lets youcall someone and ask them tostop forwarding their tails toyou.


242 I Glossary

Call information:[Giz-p-J~JCall Information allows vou todisplay information aboutincoming calls. For externalcalls, you can display thecaller’s name, telephonenumber and the line name. Foran internal call, you can displaythe, name of the caller and theirinternal number. You canobtain information about ringing,answered, or held calls.

Call Log: A feature thataccesses a record of incomingcalls. The log could contain thefollowing information for eachcall: sequence number in theCall Log, name and number ofcaller, long distance indication,indication if the call wasanswered, time and date of thecall, number of repeated callsfrom the same source, andname of the line that the callcame in on. See Autobumping,Autolog options, Enter Call Log,and Logit for further information.

With this feature you can placea call on hold so that someonecan retrieve it from any othertelephone in the Norstar systemby selecting an internal line andentering a retrieval code. Theretrieval code appears on thedisplay of your telephone whenyou park the call. You can parkup to nine calls on the system atone time.

Call Park Callback: SeeCallback. ’

Call Park prefix: The first digitof the retrieval code of a parkedcall. This digit cannot conflictwith the first digit of any existingDNs, Line Pool access codes,the Direct-dial digit, or theexternal line access code. Thedefault Call Park prefix digit is“1 ‘I. It may be set to none, inwhich case Call Park isdisabled. Call Park prefix isassigned in Configurationprogramming.

($Wl~ick;;~D$ected:

A feature which lets you answera call ringing at any Norstartelephone by entering theinternal number of thattelephone before taking the call.Call Pickup Directed is enabledin Configuration programming.

Call Pickup Group: See PickupGroup.

Call Queuing:[Featurepi-jpi-l~]If you have several calls waitingat your telephone, you caninvoke the Call Queuing featureto answer them in order ofpriority. Priority is given to .incoming calls, followed bycallback and camped calls.

Callback: If you park, camp, ortransfer a call to anothertelephone and it is notanswered there, it will ring againat your telephone. How long thesystem will wait before Callbackoccurs is set in Configurationprogramming.


Glossary / 243

Cam -On:[&,r;;l1;1A feature which lets youre-route a call to a telephoneeven if all the lines on thattelephone are busy. To answera camped call, use CallQueuing or select a line if thecamped call appears on yourtelephone. Priority is given toqueued calls over camped calls.

Camp timeout: The length of adelay before a camped call isreturned to the telephone whichcamped the call. The length ofdelay is set in Configurationprogramming.

Capabilities: A section inAdministration programming,that covers dialing filters,remote access packages, setabilities, and line abilities whichcan be assigned to Norstarlines, telephones, or Class ofService passwords.

Central AnsweringPosition(CAP): An M7324Telephone which has beendesignated a CAP inConfiguration programming.The CAP provides backupanswering and can be used tomonitor the telephones within aNorstar system. One or twoCAP modules can be attachedto a CAP to increase thenumber of lines it can handle.

Central Answering Position(CAP) module: A CAP moduleis connected to an M7324Telephone and provides 48additional buttons which can beused as Autodial buttons orFeature buttons. A maximum oftwo CAP modules can beconnected to a single M7324Telephone.

Class of Service (COS):The set of Norstar features andlines available to the user for acall. The Class of Service for acall is determined by the DialingFilters and Remote AccessPackages assigned to thetelephone in Administrationprogramming. Class of Servicefor a call can be changed byentering a six digit Class ofService password. (Internalusers cannot change theiraccess to features with a COSpassword, only their dialingfilters.) Class of Service andClass of Service passwords areassigned in Administrationprogramming. See RemoteAccess.

Class of Service password:[Feature) fiY-] lqA Class of Service password isa six digit code that lets youswitch from your current Classof Service to one that lets youdial numbers prohibited by yourcurrent Class of Service.

Conference:(FeatureI(3 1

The Conference feature allowsyou to establish a three-personcall at your Norstar telephone.


244 / Glossary

Conference using privacy:1-1 (ii-j l-5-JNormally your calls are private;no one else can pick up yourline and join in. You can turnprivacy off for a call, allowinganother person with the sameline to press the line button andjoin in your conversation.

Contrast Adjustment:[Feature] 1-q /7-jAllows you to set the contrastlevel of your telephone display.

Control Telephone: A ControlTelephone can place the linesfor which it has responsibility inor out of a Service Mode. TheDirect-dial Telephone is aControl Telephone for directingcalls to the Extra Direct-dialTelephone. A telephone ismade a Control telephone andhas lines assigned to it inAdministration programming.

COS: See Class of Service.

Cursor: A short horizontal linewhich appears on the Norstartelephone display to indicatethat characters can be enteredusing the dial pad.

DData CommunicationsInterface (DCI): A Norstardevice which lets you attach anRS-232 data device to theNorstar system.

Data terminal: A device suchas a modem which can be usedto transfer data instead of soundover a telephone network. Youcannot use Norstarprogramming to set up suchdevices. See the documentationthat accompanies the device.

Date: See Show Time or Timeand Date.

Defaults: The settings for allNorstar features when thesystem is first installed. Settingsare changed from their defaultsin Administration programmingand Configuration programming.In this manual, default settingsare shown in bold text.

Delayed Ring Transfer (DRT)to Prime: After a specifiednumber of rings, this featuretransfers an unanswered call onan external line, to the PrimeTelephone associated with thatline. This feature is activated inConfiguration programming.

Dialing filter: Through acombination of restrictions andexceptions, dialing filtersprevent certain telephonenumbers from being dialed.Dialing filters can be applied tolines (line filters, remote filters),to sets (set filters), to specificlines on a set (line/set filters),and to Class of Servicepasswords (user filters, remotefilters). The Norstar system canhandle up to 100 dialing filters.


Glossary / 245

This feature allows you to setthe dialing mode of yourtelephone. Norstar supportsthree dialing modes; AutomaticDial, Pre-Dial, and StandardDial. All three modes supporton-hook dialing (meaning youcan dial a call without picking upthe receiver). The specialfeatures of the Automatic andPre-Dial modes are availableonly when you dial on-hook.

Direct-dial: A feature which letsyou dial a designated telephonein your Norstar system with asingle digit. As many as fivedirect dial sets can beestablished. Each telephone inthe system is assigned to oneDirect-dial telephone. There is asingle, system wide digit forcalling the assigned Direct-dialtelephone of any telephone.Direct-dial telephones areestablished in Administrationprogramming. Telephones areassigned to a Direct-dialtelephone in Administrationprogramming.

Direct-dial #: A digit usedsystem wide to call a direct dialtelephone. The digit is assignedin Configuration programming.

Direct-dial number: The digitused to call the Direct-dialtelephone.

Direct inward System Access(DISA): The feature which letsremote users dial directly intothe Norstar system and useNorstar features. Callers willhear stuttered dial tone and willbe required to enter a Class ofService password to gainaccess to the system. SeeRemote Access.

Directed Pickup: See CallPickup Directed.

Directory Number(DN): Aunique number which isautomatically assigned to eachtelephone or data terminal. TheDN, also referred to as aninternal number, is often used toidentify a telephone whensettings are assigned duringprogramming. Default DNassignments start at 21 in atwo-digit (non-expanded)system and 221 in a three-digit(expanded) system.

DISA DN: The received numberassigned to the Norstar DirectInward System Access facility. Ifa caller dials a number which isassigned to the DISA DN, thecaller hears stuttered dial toneand must enter a Class ofService Password. Once thepassword is accepted, the callerhears system dial tone and canuse Remote Access features.See Remote Access.


246 / Glossary

Disconnect Supervision: Asetting which enables theNorstar system to detect if anexternal caller hangs up. Oncean external caller hangs up, theNorstar system can disconnectits line. Disconnect Supervisionis enabled in Configurationprogramming.

Display: A liquid crystal display(LCD) on the Norstar telephonethat guides you through featureoperation and programming.

Display button: The NorstarM7310 Telephone and M7324Telephone are each equippedwith three buttons locateddirectly beneath the display.During feature operation orprogramming, some or all ofthese buttons may be used toprovide further options. If anoption is available, it is shownthe bottom row of the two rowdisplay, directly above thecorresponding display button.-.

in

Display buttons are representedin this manual as underlinedcapital, e.g. OK.

Display digits: InAdministration programming,this subheading lets you setwhether an assigned name orthe actual number will bedisplayed when someone usesa system speed dial code.

DN: See Directory Number.

Do Not Disturb:(Feature]qqA feature that stops calls fromringing at your telephone. OnlyPriority Calls will ring at yourtelephone. A line button willflash when you receive a call,but the call will not ring. Tocancel Do Not Disturb, enter[FeatureII#]jq.

DRT delay: The number ofrings before a Delayed RingTransfer occurs. This isassigned in Configurationprogramming.

DRT to Prime: See DelayedRing Transfer to Prime.

EEmergency Telephone: Asingle line telephone (alsoreferred to as a 500/2500telephone) that becomes activewhen there is no power to theKey Service Unit.

gieyig-i-~Enter your Call Log to viewstored information:

Event message: Eventmessages are stored in thesystem log and displayed duringa Maintenance session. Theyrecord a variety of events andactivities in the Norstar system.

Exceptions: One component ofa Dialing filter. Exceptions arenumbers you can dial even ifthey are forbidden by a ,moregeneral Restriction. SeeRestrictions.


Glossary I247

External call: A call to adestination outside the.Norstarsystem.

External Call Forward: SeeLine Redirection.

External code: The numberyou dial to get an external line.By default it is 9, but this can bechanged in Configurationprogramming. You do notalways need an external code. Itis primarily to support theM7100 Telephone and singleline telephones using an AnalogTerminal Adapter.

External line: A line on yourNorstar telephone used formaking calls to destinationsoutside the Norstar system.

External music source: SeeMusic source.

External paging: A feature youcan use to make voiceannouncements over anexternally-mounted loudspeakerconnected to the Key ServiceUnit. The external speaker isnot a Norstar component andmust be supplied by thecustomer.

Extra-Dial set: InAdministration programming,this heading lets you assign anextra Direct-dial set when aservice mode is active. You canhave one Extra-Dial set for eachof the three service modes.

FFeature button: Many Norstarfeatures are invoked bypressing the Feature buttonfollowed by a Feature code. Thefeature button is also used toexit a feature.

Feature Cartridge: Areplaceable cartridge containingthe Norstar features. TheFeature Cartridge, acombination of a Data Cartridgeand a Software Cartridge, isinserted into the Key ServiceUnit.

Feature code: A number that isused to activate a particularfeature.

Feature rogramming:[piGi-+ I.71Allows you to program a featurecode onto a memory button. Toerase a memory button, enter[-]I+~].

Forward: See Call Forward.

Forward delay: The number ofrings before an unanswered callis forwarded to anothertelephone when the CallForward No Answer feature isON. Forward delay is assignedin Administration programming.

Forward No Answer: See CallForward No Answer.

Forward On Busy: See CallForward On Busy.


248 / Glossary

Full Autohold (on idle line):When this feature is ON, if youselect an available line, andthen do something whichselects another line, the first lineis put on hold. Full Autohold isenabled in Configurationprogramming.

Full Handsfree: SeeHandsfree.

G

A feature which allows you tohave others in your office hear acaller through your phone’sspeaker. The caller hears youonly when you speak into thereceiver and cannot hear otherpeople in the office. You cancancel Group Listen for thecurrent call. Group Listen iscancelled automatically whenyou hang up the Group Listencall. To cancel, enter

HHandsfree:IHandsfree]A feature you can use to makecalls without using thetelephone receiver. FullHandsfree is activated inAdministration programming.When it is activated, aHandsfree/Mute button isautomatically assigned to thetelephone.

Handsfree (HF) Answerback:When activated, this featureautomatically turns ON themicrophone at a telephonereceiving a Voice Call so thatthe person receiving the call canrespond without lifting thereceiver. It is activated inAdministration programming.

Handsfree/Mute button: SeeHandsfree.

Headset: A head-mounted orear-mounted telephone receiverthat is used instead of the hand-held receiver. Headsets are notNorstar components and mustbe supplied by the customer.

Held (Line) Reminder: ANorstar telephone rings anddisplays the messageHe1 d call when an externalcall has been placed on hold fora certain period of time. TheHeld Line Reminder feature andRemind delay are set inConfiguration programming.

HF Answerback: SeeHandsfree Answerback.

Hold button:( H o l d ]This button is used to suspendcalls so that the person usingthe telephone can performanother task withoutdisconnecting the caller.To place a call on ExclusiveHold so that it can be retrievedonlv at vour teleDhone. enter

Hookswitch Flash: See Linktime.


Glossary / 249

Host System Signaling: (Alsoreferred to as End-to-EndSignaling.) Norstar telephonescan access a remote system ordial a number on an alternatecarrier by means of Host featureactivation, such as Link, Pauseand Run/Stop.

Hotlihe: This featureautomatically calls a pre-assigned number when thetelephone’s receiver is lifted orthe Handsfree/Mute button ispressed. A Hotline number canbe an internal or externalnumber. Hotline is assigned inAdministration programming.

Ii/C: An abbreviation of Intercombutton.

Intercom button: A buttonwhich provides access tointernal lines used for callswithin a Norstar system andaccess to external lines througha Line Pool or external code. Atelephone may be assignedzero to eight Intercom buttons.This is done in Configurationprogramming.

intercom keys: See Intercombutton.

Internal line: A line on yourtelephone dedicated to makingcalls to destinations inside yourNorstar system. An internal linemay still connect you with anexternal caller if you use it toaccess a line pool or to pick upa call using Norstar callhandling features such as CallPark or Call Pickup Directed.

Internal number: A number(also referred to as a DirectoryNumber or DN) that identifies aNorstar telephone or device.

Internal user: Someone using aNorstar telephone within aNorstar system.

KKey Service Unit (KSU): Thecentral hardware component inthe Norstar system. The KSUhas its own processor andmemory, and provides aphysical point of connection forthe various types of devices,telephones, and expansionmodules used in Norstar. TheKSU can function on its own asa basic system (with 24 Norstartelephones and 8 externallines), or with the addition of aTrunk Module (TM) whichsupports more external lines, ora Station Module (SM) whichsupports more Norstartelephones.

LLast Number Redial:[Feature]qA feature that allows you toredial the last external numberyou dialed.

Line: The complete path of avoice or data connectionbetween one telephone (orother device) and another.


250 / Glossary

Line abilities: In Administrationprogramming, the headingunder which you assign LineFilters, Remote Filters, andRemote Access Packages tolines.

Line filter: See Dialing filter.

Lihe names: In Administrationprogramming, this sub-headingallows you to assign names toexternal lines.

Line number: A number whichidentifies an external line. Thetotal number of lines dependson how many Trunk Modulesare installed.

A group of lines used for makingexternal calls. Line Poolsprovide an efficient way ofgiving a telephone access toexternal lines without taking upmany line buttons. A line isassigned to be a member of aLine Pool in Configurationprogramming.

Line Profile: A feature you canuse to review the settings thathave been programmed to linesin Configuration andAdministration programming.The settings cannot be changedwith this feature. Line profile isavailable only on the M7310and M7324 telephones.

Line Redirection:[T2zG-l1;;7[;;7A feature which allows you toredirect all calls on an incomingline to a destination outside theNorstar system. Once a line isredirected it cannot beanswered within the Norstarsystem. The system may be setup to give a brief ring when acall comes in on a redirectedline. This feature differs fromCall Forward in two ways. Itredirects only external calls (notinternal calls) and it redirectscalls to destinations outside thesystem. Call forward redirectscalls only to destinations insidethe Norstar system. See CallForward and Redirect Ring. Tocancel Line Redirection. enter

If your Norstar system isconnected to a Private BranchExchange (PBX), you can use aLink signal to access specialfeatures. The Link signal canalso be included as part of alonger stored sequence on anExternal Autodial button or in aSpeed Dial code. The Linksymbol (ZZ) uses two of the 24spaces in a dialing sequence.

Loait:(Fealure]~~~~Logit lets you manually log callinformation when you -are-connected to a call.


Glossary / 251

Lon Tones:[p+-pqpJ,iqA feature that lets you controlthe length of a tone so that youcan signal devices such as faxor answering machines whichrequire tones longer than thestandard 120 milliseconds.

MM7100 Telephone: A telephonewith a single line display andone programmable memorybutton without an indicator.

M7208 Telephone: A telephonewith a single line display andeight programmable memorybuttons with indicators.

M7310 Telephone: A telephonewhich has a two line display,three display buttons, IOprogrammable memory buttonswith indicators, and 12 dualmemory programmable buttonswithout indicators. An M7310can be equipped with a BusyLamp Field.

M7324 Telephone: A telephonewith a two line display, threedisplay buttons, and 24programmable memory buttonswith indicators. An M7324telephone can be equipped witha CAP module.

M7900 Telephone: A telephonewith a touch screen displaywhich replaces the display andmemory buttons of otherNorstar telephones. It providessimplified access to NorstarFeatures and an interface tocomputer driven applications.

Maintenance: A type ofprogramming that is used todiagnose and repair problems inthe Norstar system.Maintenance requires noprogrammable settings.

Memory buttons: Buttonswhich can be programmed todial frequently used features ornumbers automatically. SeeM7100, M7208, M7310, M7324and M7900 telephone entriesfor their exact memory buttonconfigurations.

Message:A feature that allows you tosend a message to anotherNorstar user. The Messagefeature also lets you know if youhave any messages waiting,and it maintains a MessageWaiting List to keep a record ofyour internal messages andyour (external) voice mailmessages.To leave a message on thedisplay of another telephone inyour Norstar system, enter[Feature] a. -On a telephonewith a two-line display, this codewill also allow you to show andscan the messages you havesent. To cancel a message thatyou have sent, enter[FeatureII#~.To erase an item in yourMessge Waiting List, enter[~~~~~1(5.

Move Line buttons:[FeafuwII+~~]A feature that allows you tomove external lines to differentbuttons on your telephone.


252 / Glossary

Music source: A radio or othersource of music can beconnected to the Key ServiceUnit to provide music for theMusic on Hold and BackgroundMusic features. A music sourceis not part of the Norstar systemand must be supplied by thecustomer.

NNames: Names can beassigned to System Speed Dialnumbers, external lines,telephones, and Service Modes.This is done in Administrationprogramming. You can use upto sixteen characters to name aSystem Speed Dial number,and seven characters to name atelephone, line, or ServiceMode.If a Name has not beenassigned, the line number or DNwill appear on the displayinstead of a Name.

Night Service: See ServiceModes.

Norstar Programming ’Overlay: A paper templatewhich is placed over the top fourmemory buttons with indicatorson the M7310 or M7324

Telephone during programming.The overlay labels indicate thespecial function that each of thefour buttons takes on inprogramming.

0On hold: A setting,programmed in Configurationprogramming, that controlswhether external callers hearmusic, periodic tones, or silencewhen they are placed on hold.

Overlay: See NorstarProgramming Overlay.

P .Page Zone: An area in theoffice that receives internalPage announcementsindependently of the rest of theoffice. Each Page Zone isidentified by a number.Telephones are assigned toPage Zones in Administrationprogramming.

A feature you can use to makeannouncements over theNorstar system. To chooseInternal Page (announce overthe telephone speakers), enter0 after the Paging code. Tochoose External Page(announce over a customersupplied loudspeaker) enter aafter the Paging code. For bothInternal and External Page,enter @ after the Paging code.

Park prefix: See Call parkprefix.


Glossary / 253

Park timeout: The time beforean unanswered parked call isrouted back to the telephonewhich parked it. Park timeout isin Configuration programming.See Call Park.

Password: A password is aspecific sequence of digits thatyou enter to gain access toNorstar programming, tooverride dialing restrictions, orto use Remote Access withDISA. Passwords are alsorequired for System Startup andAdministration programming.See Class of Service password.

Pause:[Giizq~~A feature that enters a 1.5second delay in a dialingsequence on an external line.This is often required forsignaling remote devices, suchas answering machines, orwhen reaching through to PBXfeatures or Host systems. ThePause symbol (c9) uses one ofthe 24 spaces in a dialingsequence. For Pulse Dialing, Binserts a 1.5 second pause intothe dialing sequence.

pat--nal, Z$xzxzdD i a l :

Two-digit codes (71-94) can beprogrammed to dial externaltelephone numbers. PersonalSpeed Dial numbers areprogrammed for eachtelephone, and can be usedonly at the telephone on whichthey are programmed.

A telephone can be placed intoone of nine Call Pickup Groups.A call ringing at a telephonewithin a Pickup Group can bepicked up at any othertelephone within the samePickup Group. A telephone isassigned to a Pickup Group inAdministration programming.

Pool: See Line Pool.

Pre-dial: A feature that allowsyou to enter a number andcheck it on your telephonedisplay before it is actuallydialed. If the number isincorrect, you can edit it. Thenumber is dialed only when youpick up the receiver or select aline.

Prime line: The line on yourtelephone which is automaticallyselected when you lift thereceiver, press theHandsfree/Mute button or usean external dialing feature. APrime Line is assigned to atelephone in Configurationprogramming.

Prime Set (Prime Telephone):A telephone which providesbackup answering for incomingcalls on external lines. ThePrime Telephone for a.line willring for any unanswered callson that line. A Prime Telephoneis assigned to a line inConfiguration programming.


254 / Glossary

Priorit Call:[p?-,pJlTJIf you get a busy signal whenyou call someone in your office,you can interrupt them for anurgent call. This feature isenabled for a telephone inAdministration programming.

Privacy: This featuredetermines whether a Norstaruser may select a line in use atanother telephone and join anestablished call. Privacy isenabled in Configurationprogramming, but can be turnedON and OFF by users duringindividual calls.

Private line: See Private to.

Private network: A telephonenetwork consisting of owned orleased telephone lines used toconnect different offices of anorganization independently ofthe public network.

Private to: A line can beassigned, in Configurationprogramming, to one telephoneas a Private line. The linecannot appear on any othertelephone, except the PrimeTelephone for that line. Privatelines cannot be placed into LinePools.

Proarammed release:[-I [q pi-l 1;;7A feature that performs thefunction of the’m button in aprogrammed dialing sequence.

Programming: Setting the waythe Norstar system will work.Programming includes system-wide settings and individualtelephone and line settings.

Programming Overlay: SeeNorstar Programming Overlay.

Programming reminders:Charts on which you can recordsome commonly-used settingsfrom Administrationprogramming to keep theNorstar system’s records up-to-date.

Public line: An external linewhich can be assigned to anytelephone and to manytelephones. A line is assignedas Public in Configurationprogramming.

Public network: The regulartelephone network whichconnects most homes andbusinesses.

Pulse/Tone Dialing:An external line setting for pulseor tone dialing. Pulse is thetraditional method of dialingused by rotary dial or pushbutton single-line telephones.Tone dialing allows telephonesto communicate with otherdevices such as answeringmachines. Tone dialing isrequired to access the featuresthat PBX systems may offer orto use another Norstar systemremotely.

RRecall: See Link time.


Glossary / 255

Receiver The handset of atelephone.

Redirect ring: In Administrationprogramming, this subheadingallows you to set whether a linethat has been redirectedthrough Line Redirection willgive a short ring on those setson ‘which the line appears.

Remind delay: When a call hasbeen on hold for a set period,the telephone beeps anddisplays the messageHe1 d call . This period is theRemind delay. It is set inConfiguration programming.

Remote access: The ability todial into a Norstar system fromoutside the system and makeuse of selected Norstarfeatures. The lines, features,and dialing capabilities availableto a remote user are determinedby the Class of Service. If theremote access fine is answeredwith DISA, the user must entera Class of Service password togain access to the Norstarsystem’s features.

Remote access dial filter: SeeRemote filter.

Remote access package: InAdministration programming,this subheading lets you set upaccess to Paging and LinePools for remote users.

Remote capability: A subset ofNorstar features that areavailable to users connectedthrough remote access.

Remote filter: A dialing filterapplied to a line in order tocontrol which digits can bedialed during an incomingremote access call. It is theequivalent of a set filter for aremote user.

Remote paging: This featureallows remote users to use theNorstar paging feature. Accessto this feature is governed bythe Class of Service for the call.See Remote Access and Classof Service.

Remote User: Someone whocalls into a Norstar system froma telephone outside that systemand uses Norstar features orlines. See Remote Access.

Restrictions: One componentof a Dialing filter. Restrictionsare numbers you cannot dialwhen that dialing filter is ineffect. See Exceptions.

Rin A ain:[pd!?-,RA feature that can be usedwhen you can’t get through tosomeone on your Norstarsystem because their telephoneis busy or there is no answer.Ring Again instructs the Norstarsystem to inform you when theyhang up or next use theirtelephone. You can cancel yourRing Again request by entering[FeatureI~[2.

Rin T e:pdP@,~~A feature that allows you toselect one of four distinctiverings for your telephone.


256 / Glossary

Rin Volume:/pA-,r;7@-jfi-j SA feature that allows you to setthe volume at which yourtelephone rings.

Ringing: A setting whichassigns a line to ring or not ringat a telephone. If a line hasbeen assigned as “No ring”, anincoming call is shown by aflashing indicator only. Ringingis set in Configurationprogramming.

Ringing Sets (RingingTelephones): Thosetelephones which have beenassigned to ring when a line hasbeen placed into a ServiceMode. Ringing Telephones areassigned in Administrationprogramming.

Rls button: The Release buttonends a call in the same way thathanging up the receiver does. Itmay also be used to endStartup, Configurationprogramming, Administrationprogramming, Maintenancesessions and featureoperations.

/?Giure tEt%eates aRai

breakpoint in a programmedexternal dialing sequence.When you press a programmedkey, the system dials thenumber up to the run/stop.When you press it again, thesystem dials the digits followingthe run/stop.

SAPS: See Station AuxiliaryPower Supply.

Saved Number Redial:(FeatureI m F]A feature that allows you tosave the number of the externalcall you are on (providing youdialed the call) so that you cancall it again later.

Selective line redirection: S&eLine Redirection.

Service Modes:[FeatureI[B~A feature that places one ormore lines into a Service Mode.This is usually done to providespecial ringing and telephoneaccess after normal off icehours, or when there are fewpeople available to answercalls. Service Modes settingsare assigned in Administrationprogramming. To return tonormal operation or cancel themanual override of an automaticmode, enterfr)[Tpiq~].

You cannot cancel an automaticmode with this code.

Set: A telephone.

Set ability: In Administrationprogramming, the subheadingunder which set filters, line/setfilters, and a variety of systemfeatures are assigned toindividual telephones.


Glossary / 257

Set Copy: A programmingsection that allows you to copyprogrammable settings fromone telephone to another of thesame type. Set Copy providestwo options: duplicating SystemData and User Data, orduplicating System Data only.Set Copy does not provide thesame copy capability as theCOPV display button, which ismore selective of the settingsthat can be duplicated.

Set filter: See Dialing filter.

Set lock (Telephone lock):This feature allows you to limitthe number of features that maybe used or programmed at atelephone. Full set lock allowsvery few changes or features,Partial set lock allows somechanges and features, and Noset lock allows any change tobe made and any feature to beused. Set lock is assigned inAdministration programming.

Set Names: In Administrationprogramming, this sub-headingallows you to assign Names ofup to seven characters totelephones.

Set Profile: A feature you canuse to review the settings thathave been assigned inConfiguration programming andAdministration programming.The settings cannot be changedwith this feature. Set profile isavailable only on the M7310and M7324 telephones.

Set Relocation: See AutomaticTelephone Relocation.

Shift button: A small triangularbutton beside the dual memorybuttons on the upper half of theM7310 Telephone. You pressthe shift button to store oraccess features on the top halfof the dual memory buttons.

Show Time:(Feature](8~plWhile on a call, accessing thisfeature lets you see the currentdate and time on the Norstartelephone display.

Station: An individual telephoneor other Norstar device.

System Coordinator: Theperson responsible forcustomizing the Norstar systemthrough Administrationprogramming and for helpingco-workers use the Norstarsystem.

System Data: An option in theSet Copy function. System Datarefers to the system settingswhich apply to all telephonesand lines. System Data consistsof the programmable settingsfrom System Startup andAdministration programming. Italso includes the settingsprogrammed in Configurationprogramming.

System Speed Dial: InAdministration programming, aheading under which you canassign up to 70 numbers asSystem Speed Dial numbers.


258 / Glossary

System Speed Dial code: ATwo-digit code (01 to 70) thatcan be programmed to dial atelephone number up to 24digits long. System Speed Dialcodes are programmed for theentire Norstar system inAdministration programming.

System Speed Dial Name: InAdministration programming, asubheading under which youcan assign a name to a SystemSpeed Dial number.

System Startup: When aNorstar system is first installedand powered up, SystemStartup must be performedbefore any programming can bedone. Startup initializes thesystem programming todefaults.

System Startup access code:To beain Svstem Startuo. enter[~~fqg@fT-Jpqq~m m. An Installer password isrequired before System Startupcan begin.

TTandem call: A call establishedwhen a remote user dials intothe Norstar system and usesthe system to place an outgoingcall. The combination of theincoming and outgoing callsforms a tandem call. SeeRemote Access.

Time and Date: The currentTime and Date appear on thedisplay of idle Norstartelephones. Time and Date canbe changed in Administrationprogramming.

Timed release:

Aet!%$!serts a 1 . 5second pause into a sequence.You can use it in a dialingsequence for accessing aremote system such as a PBX.You can also dial it if you wishto release a call from your linebut keep the line for anothercall.

Transfer:[gGiz--j j-q p]A feature which lets you redirecta call to another telephone inyour Norstar system, over anetwork or outside your Norstarsystem. There are four types ofTransfer; Transfer using Hold,Transfer with Announcement,Transfer withoutAnnouncement, and transferusing UnsupervisedConference.

Transfer Callback: If atransferred call is not answeredafter a specific number of rings,the call will return to thetelephone which made thetransfer. The number of rings isassigned in Configurationprogramming. Transfer Callbackdoes not apply to callstransferred externally.

Trunk: The physical connectionbetween the Norstar systemand the outside world usingeither the public telephonesystem or a private network.

Modular DR5 ln,staller Guide

Glossary / 259

Trunk Answer:[Feature1[8~p]A feature you can use to answera call on any line that has anactive Service Mode, even ifthat line does not appear onyour telephone. Trunk Answer isenabled in Administrationprogramming.

UUnsupervised line: A line forwhich disconnect supervision isdisabled. If an external callerhangs up, the Norstar systemdoes not detect thedisconnection and does nothang up its line. See DisconnectSupervision.

User Data: User Data is anoption in the Set Copy feature.User Data refers to the personalsettings which are unique to anindividual telephone, and arenot programmed inConfiguration or Administrationprogramming. User Data isprogrammed at each telephone.These settings, for example,include Personal Speed Dialand the assignment ofprogrammable memory buttons.

User Filter: See Dialing filter.

vVoice Call:[Feature] [2-j p-1A feature you can use to makean announcement or begin aconversation through thespeaker of another telephone inthe Norstar system. Thetelephone you call will not ring.Instead, the person you call willhear a beep and then yourvoice. Their telephone will beepperiodically to remind them thattheir microphone is open.

Voice Call deny:l-1 llq l-F]A feature that prevents yourtelephone from receiving VoiceCalls. To cancel Voice Calldeny, press [‘I r;;7 Ff r]

Voice Message Center: If youhave subscribed to Call Displayservices you can receive visualVoice Message WaitingIndication, providing yourtelephone has a display. If youhave Voice Message WaitingIndication, you can program thetelephone numbers required toaccess up’to five different VoiceMessage Centers. You canalso program which of the fiveCenters is to be accessed byeach specific line.


260 / Glossary


AAccess code

Line pool 149Startup 95

Access codesLine pool in a network 13

Administrationdefaults 102

Alarm Codesin System Administration

Log 184in System Test Log 181Overview 185table of 186

Alarm telephone 145, 185Answer buttons 135Answer DN 135

Ringing 136Answer mode 119

programming 127Answer with DISA

programming 128ATA

troubleshooting 203Attendant by-pass 121Auto DN 123

characteristics 145deleting 145length 145

Auto-answerAUTO DN 123DISA 122DISA DN 123Network Troubleshooting

211trunks 118

Auto-answer trunkdefinition 4

Autodial cannot beprogrammed 207,219,222

Autohold 130Auxiliary Equipment

Wiring chart 83Auxiliary ringer

Installation 63programming 63,133troubleshooting 203, 235

Auxiliary ringingon target lines 15

BBl Directory Numbers 81B2 Directory Numbers 81Background Music 143

Installation 63troubleshooting 221

BLFtroubleshooting 203

Bounce 77Bridge taps 30Busy tone

Cadence 75,Buttons

Answer 59Handsfree/Mute button 59External line 60

CCable

length 30Cable routing 48Cadences 75


262 / Index

Call ForwardDelayed Ring Transfer 140

Call Identification Interface(see Cll)

Call Handling 139capacity 2defaults 100

Call Parkchanged DNs 141

Park prefix 140Timeout delay 141

Callbackdelay 140on target lines 15

Camp onon target lines 15

Camp timeout delay 1411 CAP

Assigning to system 146relocating 146

CAP modulesline assignment 135troubleshooting 203

Cartridgetroubleshooting 204

Central Answering Position(See CAP)

CIItroubleshooting 236

Class of Servicedefaults 105Password

DISA 123Codes

in System AdministrationLog 184

ConfigurationAnswer mode 127Answer with DISA 128Call Handling 139

Copying data 124Full Autohold 130Gain 129Line Data 131Miscellaneous 143Norstar hardware 36Password

changing 150programming 111Received number 130Signal type 128, 129, 130System Data 151Trunk mode 127Trunk type 126

Confirmation toneCadence 75

Connectivity Test 176procedures 177Result Codes 179results 178

Control Circuit Interface 92copy 155

System Data 155User Administration data

155Copying data 124COS (See Class of Service)Cross Connections

E & M/DISA Trunk Cartridge87

DData Cartridge 41Delay

Camp timeout 141Delayed Ring Transfer 140Disconnect Supervision 148Held Line Reminder 139Host 148OSI 148


Index / 263

Park timeout 141Transfer Callback 140

Delay Dial 128, 129, 130Delayed Ring Transfer 140

Delay 140on target lines 15

DeviceState 166Version number ‘166

Device type 165Diagnostics

overview 176Dial mode

programming 129Dial tone

DISA 122Host delay 148troubleshooting 214

Dialing filters 2defaults 103

Dialing plan 2, 13DID lines

as Prime line 138in line pools 232

DID trunk cartridgeEmergency telephone 92troubleshooting 209Wiring chart 93

DID trunks 1, 120as Prime line 9Configuration requirements

9incoming calls 9Remote access 123Signal setting 128, 129, 130

Direct Inward Dial (See DID)Direct Inward System Access

(See DISA)Direct-dial

DN length 144

programming 144Directed pickup

programming 141Directory numbering

with six-port ExpansionCartridge 80

with two-port ExpansionCartridge 80

Directory numbers 79Bl and B2 81in a network 13

DISA 2, 7, 19, 122Calling Norstar with 226dial tone 122DN 123

DISA DNcharacteristics 145, 146deleting 145, 146length 145, 146programming 144

Disabling 163, 167modules 172

Disconnect supervision 119,127

troubleshooting 211DN

Changing 151length 152

cautions 153changing 153

DS-30 cablesInstallation 52

DTMFon E & M trunks 124receiver inaccessible 21.2- -

DTMF signalingprogramming 129


264 / Index

EE & M

Configuration requirements7

E & M Trunk CartridgeCross connections 87troubleshooting 209Wiring charts 89

E&Mtrunks1,120as Prime line 7Answer mode 127definition 5Full Autohold 130Gain 129incoming calls 7Private Network 123pulse signaling 129Remote access 122, 123Signal setting 128, 129, 130voltages on leads 225

Electromagnetic compatibility72

‘Electromagnetic interference29

Electrostatic interference 29Emergency Telephone

connecting to KSU 53on DID trunk cartridge 92testing 54wiring 53with E & M/DISA Trunk

Cartridge 87Emissions

Radiated 72Enabling 175Enabling the device 169Environmental requirements

30

Environmental specifications76,77

Event messagesComplete list of 193overview 190Severity 190

Expansion Cartridgeinstallation 43module numbering 170Port numbering 80troubleshooting 205

Extenal lines 60, 118line numbers 117Wiring chart 83

External pagingtroubleshooting 237

FFeature Cartridge 41, 204

troubleshooting 204Features

troubleshooting 203Filters 10Full Autohold 130

GGain

programming 129General Administration

defaults 102

HHandsfree/Mute 59Headset

troubleshooting 203Hearing Aid Compatibility 72Held Line Reminder 139

delay 139on target lines 15

Hold


Index / 265

programming music 142Host delay 148Host System Signaling 249Humidity 29

requirements 77Hung lines

troubleshooting 215

IImpedance

External music source 63Installation

Auxiliary Ringer 63brackets 38DS-30 cables 52Emergency Telephone 53Environmental requirements

30External paging system 65Internal 30mounting brackets 38music 63Norstar telephones 55power bar 66powering up 67turning system ON 67Wall-mounted telephone 56

Installer password (See alsoConfigurationpassword)

changing 150Intercom buttons

default assignment 59programming 137

Interconnect 72Interference 29

KKSU

Connecting an EmergencyTelephone 53

Directory numbers 80disabling 172enabling 175External lines

Wiring chart 83hanging on mounting

brackets 35Internal lines

Wiring chart 84physical dimensions 37.Port numbers 80Power source 29Relay contacts 65Status 171,troubleshooting 204, 207turning ON 67

LLine Access 134Line assignment

programming 135Line buttons

maximum number of 135Line Data

Copying 124defaults 98programming1 31

Line filters 10Line per set filters IOLine pools1 31 .M

Access I32Access code

priority over External lineaccess code 150

length 150


266 / Index

DID lines 232in a dialing plan 13

programming 149as Prime line 138programming ,132

Line Profiletroubleshooting a network

199Line redirection 27

Hung lines 215Lines

disabling 167enabling 169External 118

line numbers 117pools 131Prime 138Private 131Public 131Ringing

Programming 136search for idle 132Target 1,4, 117, 121Tie 1troubleshooting when hung

215Link Time 146Logs

System Administration 183System Test 180

Loop resistance 30Loop Start Trunk Cartridge

troubleshooting 209Loop start trunks 1, 119

as Prime line 5Configuration requirements

5dial mode 129Full Autohold 130Incoming calls 5

Remote access 122Loop Supervision 127

MM7100 telephone

Intercom buttons 137M7324 telephone

as CAP 146Maintenance

Alarm codes 185Diagnostics 176Emergency Telephone 54Event Messages 190Records 195System Test Log 180

Maintenance sessionbeginning 160

Manual-answertrunks 118

Miscellaneous 143defaults 101

Modular Telephone FeatureCard 110

Module Statusoverview 170procedure 171

Mounting brackets 35Music

background 143installation 63License for 73on Hold 142troubleshooting 221

NNames

defaults 102Network

Configurations 17Private 22


Index / 267

Public 18Security 2, 10unified dialing plan 13

Network Troubleshootingfar-end disconnecting 217

Networking 1Call handling capabilities 15,cos

getting wrong 227DISA

getting wrong tone 226not getting through 224Remote features 229

No free lines 218Not in Service

DTMF misconfiguration 217Numbering

Directory Numbers 79Ports 79

Numbersentering 116viewing 116

0Off premise extension 1, 51Open Switch Interval 127

programming 148Optional Equipment

troubleshooting 202OPX (see off premise

extension)OSI (See Open Switch

Interval)Overflow Call Routing 133.

on target lines 16Overflow tone

Cadence 75

PPaging

installation 65troubleshooting 236, 237

Park prefixprogramming 140

Park timeout delay 141Passwords

Configuration 150cos 7defaults 106

PickupDirected 141

Port Numberingdefault KSU 80with six-port Expansion

Cartridge 80with two-port Expansion

Cartridge 80Port/DN Status

Device type 165overview 163procedures 164State 166Version Number 166

PortsConnectivity test 177

Power bar110 V Installation 66with 4 or more modules 66

Prime lineon DID trunks 9 . . .

.onE&Mtrutiks7 .A%.on Loop Start trunks 5programming 138

Prime Telephonemisdialed 216misdialed calls 222


268 / Index

programming 133Privacy

on target lines 16programming 133

Private iines 131, 136Private network 22Programming

Alarm telephone 145Answer mode 127Answer with DISA 128Auto DN 145Auxiliary ringer 133Background music 143Camp timeout delay 141CAP 146’copying data 155Delay Ring 140Dial mode 129Direct-dial digit 144Directed pickup 141DISA DN 144,145,146E,& M trunk

Signal setting 129Full Autohold 130Held Line Reminder 139

delay 139Host delay 148Intercom buttons 137Line Access1 34Line pool access 137Line pool access code 149Link time 146music on hold 142On hold 142OSI 148Park prefix 140Park timeout 141Prime line 138Prime telephone 133Privacy 133

Received number 130Received number length

154ringing 136saving changes 111, 160Signal type 128, 129, 130System Data 151tools 110Transfer Callback delay 140Transfer delay 140Trunk Data 125Trunk mode 127Trunk type 126using display buttons 115

Programming Record 110Public line 131Public network 2, 3, 18Pulse signaling

programming 129

RRadiated emissions 72Radio frequency interference

29Real Time Processor 161, 196Recall tone

Cadence 75Received number 130

length 130changing 153

Mismatching 216, 222programming 130uniqueness 130

Relay contacts 65Remote access 122

busy tone 223cos 10

getting wrong tone 227dialing fillters 10DISA 12, 226


Index / 269

getting wrong tone 226misdialed calls 222not getting through 224Remote features

getting wrong tone 229Security 10troubleshooting 223

Remote Access Packagesprogramming 152,154

Remote feature accessLink time 146

Remote feature codeno response to 219

Remote filters 11Repair

addresses 74Replacing a device 163Reset memory 96Resonance 77Restricted call 220Result Codes 179Ring back tone

Cadence 75Ring splash

Cadence 75Ringer (See Auxiliary Ringer)Ringing 136

Electrical load required 72RJ-21 interface 51RJ-21/CA-21 Interface

Wiring chart 83RJ2HXKA2HA Interface

wiring charts 89

SSAPS 30Security 2, 10

cos 10Dialing filters 10

Service Modes

defaults 106on target lines 16

Set abilitiesdefaults 104

Set Copy 155Set filters 10Set Profile

troubleshooting a network199

Shock fragility 77Signal

programming 128, 129, 130Software Cartridge 41Software incompatibility 161Specifications

Environmental 76, 77Loop power 76

Speed dialCannot be programmed 221defaults 102

Startupaccess code 95

Station. Moduledisabling 172Enabling 175Hanging on mounting

brackets 35Internal lines

wiring chart 85number required 36Physical dimensions 37Status 170troubleshooting 210

StatusModule 170PorVDN 163

System Administration Log190,198

Erasing 184


270 / Index

overview 183procedures 183time of occurrence 184

‘System Administration LogAlarm 184

System Data 151copying 155defaults 101

System Processor (SP)161,196

System Speed Dialdefaults 102

System Test Log 190Alarms 181erasing 182overview 180procedures 180

: time of occurrence 181System Version

procedures 162

TTarget lines 1, 117, 121

as Prime line 138definition 4line numbers 117on non-expanded systems

153reaching DISA instead 222reaching Norstar instead

223received number 130troubleshooting 222

TelephoneAlarm 145changing DN 69disabling 167display unreadable 208enabling 169installation 55

moving 68no dial tone 214prime 133replacing 68state 166technical specifications 76troubleshooting 207User Cards 110Version Number 166wall-mounted 56

Temperature 29Templates

changing 96Test 100 (See Connectivity

test)Tie lines 1, 19Tones

cadences75On Hold 142

Transfer Callback delay 140Transporting a system 78Troubleshooting

**Line 199**Set 199Alarm codes 185Auxiliary ringer 235CII 236Connectivity test result code

179Diagnostics 176Event messages 190Expansion Cartridge 205Feature Cartridge 204Features 202Hung lines 215KSU 204Module Status 170Music 221no dial tone 214Optional Equipment 202


Index / 271

Paging 237Por’v’DN Siaitis 163Station Module 210System Administration Log

183System Test Log 180Telephone 207Trunk Cartridge 205Trunk Module 209

Trunk Cartridges“DID 1disabling 167E & M lLoop start 1number required 36troubleshooting 205

Trunk datacopying 124programming 125

Trunk Moduledisabling 172enabling 175hanging on mounting

brackets 35number required 36physical dimensions 37Status 170troubleshooting 209

Trunk type 126programming options 126

TrunksAuto-answer 4, 118

definition 4DID 8, 120E&M5, 120line numbers 117Loop Start 5, 119manual-answer 118

UUpgrading software 46User Administration data

copying 155

vVersion number 166Voltages

on E & M leads 225

WWink Start 128, 129, 130Wiring

Auxiliary ringer 63Charts 82

Wiring chartKStJ

internal lines 84Station Module Internal lines

85Trunk Module with DID

Trunk 93Trunk Module with

E & M/DISA Trunk 89Wiring requirements 30

Modular OR5 Installer Guide

nofslarl ooooooooooooooooooooooooaooooaooa

Modular OR5System Coordinator Guide

Welcome to Norstar 1System Coordinators role 1Assisting your co-workers 2Your Service Representative 2Enhanced Transfer 2

Call Display services 3Call Display Information 3Call Log 6Message Waiting 11

ProgrammingHow to’do programmingReviewing programmed settingsPlanningProgramming tools

Administration overviewAdministration headingsEntering AdministrationExiting AdministrationMoving through AdministrationUsing the OverlayThe Nor-star display buttonsProgramming details

System Speed DialNamesTime and dateDirect-DialCapabilities

Dialing FiltersRemote access packagesTelephone (Set) abilitiesLine abilitiesClass of Service (COS) passwords

Service ModesPasswordLog Defaults

13I 313141516I6I8I81920212224283134353539404748515556

Modular DR5 System Coordinator Guide

ii / Contents

Call ServicesAuto Call info 3Telephone (Set) ServicesVoice Message Center telephone numbersVoice Message Center lines

Copying settingsLine programmingTelephone programminCapabilities programming

Set Profile and Line ProfileProgramming you can reviewUsing Set ProfileUsing Line Profile

Programming remindersNorstar telephonesPrime telephonesCentral Answering PositionPage zonesLine PoolsMiscellaneous programmingCall Pickup GroupsService Modes

58585960606161616162636566676869697070707172

Telephone features 73Using Norstar features 74Answering the telephone 77

Related features 78What line indicators mean 79Rings you may hear 79Displays 80Prime telephone displays 82

Autodial 85Displays 85

Call Forward 88Related features 88Displays 89

Call Information 91Related features 92Displays 92


Contents / iii

Call Log 93Related features 98Displays 98

Call Park 102Displays 102

Call Pickup 104Displays 104

Call Queuing 107Camp On 108

Related features 108Displays 108

Conference 110Related features 112Displays 112

COS Password 115Displays 115

Customizing your telephone 116Related features 122 .

Dialing 123Related features 124Displays 125

Do Not Disturb 128Displays 128

Feature Programming 129Displays 130

Group Listen 132Displays 132

Handsfree/Mute 133Hold 135Host System Signaling 137

Host system signaling codes 137Displays 139

Line Pools 140Displays 140

Line Redirection 142Related features 142Displays while redirecting lines 142Displays while canceling redirection 145

Long Tones 147Displays 147_


iv / Contents

MessagesRelated featuresDisplays

Norstar TelephonesButtonsHeadsetHearing Aid CompatibilityWall Mounting

PageRelated featuresDisplays

Priority CallDisplays

Service ModesDisplays

Special TelephonesSpeed Dial

DisplaysSystem features

System Speed DialTime features

DisplaysTransfer

DisplaysUsing Norstar remotely

ExamplesAccessing Norstar remotelyUsing Norstar remotelyTones you may hearControlling access to your Norstar system

Voice CallDisplays

148150150154154156157157158158158160160162162164168169172176177177178179182182182183184 7185187188

User cards 189

G l o s s a r y

Index


In addition to basic telephone service, your Norstar digital keysystem has many extra features that will greatly improve youroff ice communications.

Please take the time to read this guide. It will help you to learnthe various tasks which a System Coordinator should perform.This guide also serves as a reference when you assistco-workers to become familiar with Norstar features.

When a telephone system is first installed, it takes a bit of time tosettle into using new equipment. Norstar minimizes thisorientation by providing straightforward features and simpleinstructions.

System Coordinator’s roleThe System Coordinator plays an important role in customizingNorstar to suit the organization and updating information as theoffice grows and changes.

Norstar can be customized at three levels:

Personal programmingPersonal programming is done by individual telephone userswho wish to personalize their Norstar telephones byprogramming features and telephone numbers onto specificmemory buttons.

Administration programmingAdministration programming is done by the System Coordinator,when you want to change various system-wide settings, as wellas some specific settings for each line or telephone.

Configuration programmingConfiguration programming is usually done for you by theInstaller or Service Representative when Norstar is beinginstalled. Specific system-wide parameters are set up inConfiguration.


2 / Welcome to Norstar

Assisting your co-workersIt is human nature to ask someone how to do something ratherthan read a user guide. The System Coordinator may be askedto demonstrate to co-workers how to select and use Norstarfeatures. To help you prepare for that possibility:

- Familiarize yourself with the procedures for using Norstarfeatures. Examine the components of your Norstar system,identifying the buttons on the different types of Norstartelephones. Read the Telephone User Cards chapter of thisGuide for more information on each telephone.

- Familiarize yourself with the various programming remindersprovided at the end of the Programming chapter of thisGuide. Distribute copies of these reminders to yourco-workers after filling in information such as System SpeedDial numbers and names.

It is important for everyone in the office to know that you are theSystem Coordinator and to know when you are available forconsultation. You may wish to schedule sessions for smallgroups or provide individual assistance to co-workers for ’programming features on their Norstar telephones.

Your Service RepresentativeAsk your Service Representative for the service department’stelephone number, and write it down. If you have problems withyour Norstar equipment, telephone your Service Representative.If you have problems with programming or using any of thefeatures, first read the appropriate section of this Guide and tryagain before calling your Setvice Representative.

Enhanced TransferThere is a new procedure for using the Transfer feature in thissystem. If you are upgrading a Norstar Modular system, be sureto familiarize yourself with the new procedure.


Call Display services / 3

Call Display servicesMost public telephone companies offer Call Display serviceswhich provide information about an incoming call. The caller’sname, telephone number and in some cases, long distanceindication, can be shown on a telephone with a display. YourNorstar DR5 system allows you to:

- view incoming call information as well as the Norstar linename that receives the call,

- keep a log of incoming call information and,- view an integrated display that appears when you have

received a message from either an internal Norstar user or aVoice Mail message from an external caller.

Note: You can access Call Display information only if yousubscribe to the services offered by your publictelephone company, and if you have the appropriatehardware installed. Contact your Service Representativefor more information.

Call Display InformationCall Display information may be shown on your telephonedisplay when you answeran incoming call. In addition to thecaller’s name, telephone number and long distance indicator, ifavailable, your Norstar system can display the line name thatreceived the call.

In the case where several users share a line, only one telephonecan be designated to automatically receive Call Displayinformation when a call is alerting on that line. If the call istransferred or camped to another telephone, the Call Displayinformation is automatically available to that telephone.

If a line is not administered to automatically deliver Call Displayinformation to a telephone, the user can invoke the CallInformation feature (see Telephone Features section) or answerthe call to view the information.


4 / Call Display services

Depending on your requirements, Call Display informationpresents several convenient options.

- When a caller is identified before the call is answered, youcan answer using a personal greeting. You can also prepareyourself prior to answering the call by retrieving any relevantdocuments, or otherwise orienting yourself to the expecteddiscussion.

- The Long Distance indicator alerts you that an incoming callis long distance and may therefore have higher priority.

- If you are unable to immediately attend to an incoming call,you can use the calling information to make a quick note.

- You can shorten the interruption time of a call from arecognized person. For instance,.you can quickly answerthe call and let the party know that you are busy but willreturn the call soon.

- A telephone can be programmed to first view.either thecaller’s name or number or line name. For example, anattendant might wish to see the calling number and areacode first in order to transfer the call according to salesregion. The salesperson’s telephone could display thecaller’s name first so they can answer with a personalgreeting.


- Call Display information allows you to answer calls on apriority basis. For example:. If several calls are alerting at your telephone at the same

time, you can request information about the calls todecide which one may be more important.

0 If you are already on a call, information about a secondcall starting to alert at your telephone can help you todecide whether to answer the second call or remainconnected to the first call.

0 If you are in a meeting, the information associated withan incoming call can help you determine if the call isimportant enough to interrupt the meeting.

.@ If you have several calls on hold and wish to identify thecallers, you can view the Call Display information .associated with each of the calls to help you determinewhich one you will respond to first.

Programming tipsIn order for the designated telephone to automatically receiveCall Display information, it must be programmed to ring forincoming calls on that line.

Before programming Call Display information you may wish toconsider the following:

- which individual would benefit the most from automaticallyreceiving Call Display information on an alerting line?

- how are calls routed and what information is the mostimportant to know before a call is answered? For instance, ifcertain lines are private to individuals, an attendant mightwish to first view the line name to determine who theincoming call is for.



Call LogThe Norstar Call Log feature uses incoming Call Displayinformation to make a record of call details for follow-up. CallLog also records several other useful facts such as the time anddate of the log entry, the number of repeated calls by the samecaller and which telephone answered the call if it wassubsequently rerouted and handled by someone else in theNorstar system.

When the volume of incoming calls exceeds the ability ofemployees to handle all calls, or when staff are unavailable toanswer calls, Call Log provides a convenient means of capturinginformation about missed calls.

When connected to a call that has Call Display information, theLogit feature of Call Log can be used to provide a quick andaccurate means of recording the caller’s information for futureuse (see Telephone Features for more information).

Programming tipsCall Log space can be assigned to individual telephonesaccording to how much space you wish to allocate to each user.You can also assign all or most Call Log space to a centralanswering position. For example:

In order to maximize the value of Call Logs and avoid confusionfor the end user and their customers, it is important to considerthe following when configuring Call Log:

#l Application of Call Log

Does the user want to return customer calls, track thenumbers of calls unanswered, keep a record of mostcommonly called numbers, etc.?

#2 Who is most interested in logging calls on a particular line?

For instance, dentists working in a clinic may have anindividual line assigned to them but prefer that thereceptionist handle all of the calls logged on their line.



We strongly recommend that you limit the number of userslogging calls for the same line, as this would be confusing. Forexample, if two users are logging calls for the same line, they donot know who the call was originally intended for nor are bothCall Logs updated when one of the users returns a customer’scall. Potentially a customer could be called back twice.

There are few situations where the same call needs to be loggedat more than one set.

Recommended configuration 1The Central Answering Position (CAP) has all lines appearing atthe CAP set. Incoming calls are first answered on the CAP setand then transferred to the required destination.

The Attendant wants to track all calls unanswered on the system,during working hours and after hours. The users want to capturein their Call Log, any calls which they did not answer at their setand be able to return those calls from the log.

The CAP position logs No ~no answered on all lines and theusers log calls Unanswered by me. In this configuration theuser will log calls transferred to them via intercom (l/C) from theattendant or another user, even though the administration settingis (Logging Set,: N). Thus the entries in their Call Log arespecifically meant for them.



Call Logs with a Central Answering Position

Programming:

CAP Position

Configuration: Administration:Line Access Log Defaults

Line Assignment SPaceNL09: (assign log space(all lines to appear to all sets for example, 25.)at the CAP) Set ServicesRinging Lo99in9 S e t : Y

Set Programming:☯Feature] q m a (No one answered)

Set UsersAdministration:Set Services

Lo99in9 Sot,: N (no lines assigned)Set Programming:



Recommended configuration 2Each Norstar user has a unique line appearing at their set. Theusers have a variety of requirements in terms of logging calls.Using 1-1 @ 18 q the users can program loggingcapabilities specifically for their sets.

Call Logs with dedicated lines

Programming:

Configuration:Line Access

Line AssignmentRinging

Administration:Log Defaults

SPacelLoS: #Set Services

Lo99in9 Set: V

Set Programming:[Feature]Ram(No one artswered, Unanswered by me, Lo9 all Calls,No auto1 egging).


IO / Call Display services

Recommended configuration 3The Norstar system has lines 1 and 2 appearing on all sets. Thesupervisor wants to log all calls for lines 1 and 2 at his/her set inorder to analyze call traffic. Two users have been selected toreturn unanswered customer calls. To avoid confusion whenlogging and sharing lines, one user logs No one answeredcalls on line 1 and a second user logs No one answered callson line 2. This clearly identifies who is responsible for returningcalls for each line and ensures that only one person calls thecustomer back.

Call Logs with shared lines

Programming:

Configuration: Administration:Line Access Log Defaults

Line assignment SpacelLos: #Ringing Set Services

Show Set: 21 (supervisor’s set)Lo99in9 St:L i n e s 861 & 682 YShow Set: 22Lo99in9 S e t : L i n e 881 YShow Set: 23Lo99in9 S e t : L i n e 882 Y



Set programming:Set21 (Feature] @ (8 (e Los Rll Call5Set 22 and 23 I-1 @ a a No #,ne answered

Note: For more information, see the Call Log Feature Card.

Message WaitingNorstar Message feature allows you to send and receive internalmessages as well as maintain a record of your messages. If youhave subscribed to Voice Mail Messaging (provided by yourpublic telephone company), and visual message waitingindication is defined at your set, Message Waiting also informsyou if you have messages at your Voice Message Center andallows you to:

- receive a visual indication that you have messages waiting,

- call your Voice Message Center to hear your messages and,

- clear the message waiting indication from your display.

Programming tipsIn order for a telephone to use this feature, it must have a lineappearance and Message Waiting must be activated for that lineby your public telephone company.

It is possible for two or more telephones to share a lineappearance. You must determine if one, some or all of the userssharing a line will receive Message Waiting notification. If it is asub-group, such as a sales team within a company, it may beappropriate to share the feature providing that the users have anagreed upon procedure for retrieving and deleting messages.

For further information on Call Information, Call Log andMessages, see the Telephone features section. Programmingactions are described in further detail in the Programmingsection.


The system comes programmed with default settings that may besufficient initially. Administration programming is performed bythe System Coordinator, and lets you change settings thatprobably have to be updated regularly because of staff turnoveror new business contacts. You can also assign some features toindividual lines and telephones. This provides you with realflexibility in making your telephones work together.

This chapter contains detailed procedures for programmingSystem Speed Dial codes, Names for lines and telephones, andTime and Date information. If you are new to Administrationprogramming, you may want to get comfortable with these threeprocedures before attempting other procedures.

Personal programming does not follow the same procedures asAdministration programming. Personal programming allows youto assign a particular function to some of the keys, and is uniqueto each telephone. For more information on Personalprogramming, see the Feature programming description in theTelephone features chapter.

How to do programmingThe system is programmed using a M7324 or M7310 Telephone.Use the buttons on the telephone to program a setting or torequest a specific programming action.

Norstar guides you step by step on the telephone display whileyou enter programming, select and change what you want, andexit programming.

Reviewing programmed settingsThe Set Profile and Line Profile features help you to check yourprogramming by allowing you to review the settings. For moreinformation, see the Telephone features chapter.


14 / Programming

PlanningOnly one Norstar telephone can access Administrationprogramming at a time. While programming a telephone, youcannot use it to make or receive calls. While you areprogramming, other users of the Norstar system may use theirtelephones, but cannot program any memory keys.

Determine programming requirementsRead about the available programming settings in this chapter,then determine how your co-workers would like the featuresprogrammed.

Get the following information:

- the numbers of the installed lines

- the internal telephone numbers of installed Norstartelephones

- the telephone numbers to be programmed into SystemSpeed Dial

- the names for lines and telephones

- the lines and internal numbers that are subject to Lineabilities and Set abilities programming

- the required Filters and Remote access packages

- the Set Abilities to be assigned to individual telephones

- how the system should be programmed to optimize theService Modes feature

- whether a new Administration password is required

- whether Class of Service passwords are required.


Programming / 15

Programming toolsA Norstar telephone

System. programming can only be performed on an M7310 orM7324 Telephone.

The Norstar Programming OverlayThe Norstar Programming Overlay is a paper cutout that labelstelephone buttons used during programming. This makes iteasier for you to recognize the button that you want. The NorstarProgramming Overlay is provided at the end of this book.

Norstar Programming Overlay

The Norstar Modular DR5 Programming RecordThe Norstar Modular DR5 Programming Record provides aconvenient way to record what you have programmed. It alsohelps you to plan your programming. Settings are groupedaccording to their function.

Pages from the Record may be photocopied as necessary forprogramming many telephones or lines.

The Norstar Telephone User CardsEach Norstar telephone has a Norstar Telephone User Card thatlists the most commonly used features.

The Norstar Modular DR5 Telephone Feature CardThe Norstar Modular DR5 Telephone Feature Card lists thefeatures that can be accessed with the [Feature] button.


16 / Administration overview

Administration overviewAdministration programming lets you change settings for theentire Norstar system, as well as settings for individualtelephones and external lines.

Pre-programmed default settings may initially be sufficient foryour needs. You can use Administration programming to

customize your Norstar system by changing these defaultsettings. In this section, default options are shown in bold type.

The defaults correspond to those assigned during Norstarinstallation. The option you see while programming may bedifferent if that setting has been changed. If the display shows aline number or internal number during programming, an exampleis shown in the Administration procedures.

The default Norstar internal numbers may vary depending on theinstalled Norstar system. The defaults are:

- two-digit internal numbers (beginning at 21) fornon-expanded Norstar systems

- three-digit internal numbers (beginning at 221) for expandedNorstar systems.

Administration headings IHeadings and subheadings in Administration programming helpyou to keep track of where you are. An example of a heading is1.5~~ speed dial for programming System Speed Dial. Whenyou program a System Speed Dial number, Display digits isdisplayed as a subheading.


Administration overview / 17

Administration programming has nine headings:

ADMINISTRATION CODE

4

IPassword:

4

11.5~~ speed dia l 1

4

System Speed Dial assigns a two-digitcode (01-70) for fast dialing of up to 70telephone numbers from any Norstartelephone.

L2. Names

4

13. Time and date 1

+

14. Direct-Dial

4

15. Capabilities 1

c

16. Service Modes 1

c

17. Password

4

( 8 . L o s D e f a u l t s I

4

9. Call Services 1

Names identifies external lines andtelephones by name.

Time and Date adjusts the time anddate displayed on each Norstar .telephone.

Direct-Dial designates the telephonesthat can be reached by dialing a singledigit.

Capabilities defines dialing filters,remote access packages, line abilitiesand telephone abilities. It assignsrestrictions and capabilities to Class ofService (COS) passwords, totelephones, to lines and toline/telephone combinations.

Service Modes controls how theNorstar system responds to calls,depending on the time of day.

Password changes the password thatcontrols access to Administrationprogramming.

Log Defaults reallocates the Call Logspace for all telephones in the system.

Call Services customizes the use ofCall Display information at yourtelephone.



Entering AdministrationWhen your system is first installed, there is no password storedin the Norstar system. You are not prompted to enter a passwordas you enter Administration for the first time unless yourCustomer Service representative has already programmed onefor your system.

To Enter Administration:1. Release all calls on your telephone.

2. Enter the Administration access code:[Feature] I+ F) r] 13) a r] Is) which is also[Feature]~j@[qp](MJ.

3. If the display changes to Password: , enter theAdministration password. (The password is not shown on thedisplay as you enter it.)

If the password is correct, the display shows1.5~5 speed dial, and three triangular indicators F areshown on the vertical display.


4. Place the Norstar Programmhg Overlay over the buttonspointed to by the three triangular indicators, F.

Exiting AdministrationNorstar stores your changes automatically as soon as you alterany settings; you do not need to “save” your changes.

1. Press @iFJ.The display briefly shows End of session.



Moving through AdministrationTo program a setting, you must first locate the correct heading.To do this, scan through the headings of Administration using the(Next] and (Back] buttons.

To move through Administration headings:After entering Administration, the display showsl.Srs speed dial.

1. Press (1.The display shows

2. Press (Next] .The display shows

3. Press (Next].The display shows

4. Press [Nexf].The display shows

5. Press (NBXtj.The display shows

6. Press (Next].’ The display shows

7. Press (Next] .The display shows

8. Press INexf].The display shows

9. Press [r].The display shows

2. Names.

3. Time and date.

4. DirectAial.

5. Capabilities.

6. Service Modes.

7. Password.

8. Lo9 Defaults.

9. Call Services.

l.Srs speed dial.



Using the OverlayThe indicators show which buttons can be used at thatprogramming step.. The functions on these buttons allow you tomove through the headings and subheadings of Norstarprogramming.

/jcz&--] moves up in the hierarchy of headings andsubheadings.

F] moves down in the hierarchy of headings andsubheadings, or to begin programming settingsunder a heading or subheading.

INexf] moves to the next heading, subheading, orprogrammable setting.

@ix---q moves to the previous heading, subheading, orprogrammable setting.

The Norstar Programming Overlay is located inside the backcover of this Guide.


M7324 Telephone witha Norstar ProgrammingOverlav



The Norstar display buttonsDisplay buttons perform many functions. Depending on whereyou are in programming, one, two, or three display buttons maybe available at any one time. Press one of the display buttons toselect the function that you want.

I -+ Display button

The most common display button labels are:

CHQNCiE

BKSP

changes a programmable setting.

moves the cursor one space backward (backspace)and delete a character, allowing you to re-enter anumber or letter.

COPV. copies ltne or telephone programming.

UIEW-, shows the last part of a displayed message longerthan 16 characters.

NIEW shows the first part of a displayed message longerthan 16 characters.

---2 moves the cursor one position to the right whenprogramming a name.

s--- - moves the cursor one position to the left whenprogramming a name.


Programming detailsEntering numbers

Numbers are entered from the Norstar telephone dial pad. TheB&P display button may be used to edit the number.

Line numbers must always be entered as a three-digit number.Line numbers from 10 to 99 must be entered with a leading zero(line 020, for example). Similarly, line numbers less than 10 mustbe entered with two leading zeros (line 002, for example).

Internal telephone numbers, also referred to as DirectoryNumbers (DNs), can be two- to seven-digits long on anon-expanded system, and three- to seven-digits long on anexpanded system. The default DN length is two on anon-expanded system and three on an expanded system. TheDN length can be changed by your Customer Servicerepresentative.

Viewing long telephone numbersExternal telephone numbers can be up to 24 digits, but thetelephone display is only 16 character spaces long. If you wish tosee a previously programmed number that is longer than 16digits, you must do the following:

Begin, for example, with 123456789812345....The display shows only the first 15 digits. The three dots (...) atthe end of the display indicate that more digits remain to bedisplayed for the external number.

1. To see the remaining digits, press VIEW+.

2. To see the first 15 digits again, press +-VIEW.



Entering namesLetters and numbers can be entered as part of a name forvarious settings. The method of entering a name is always thesame.

Begin with a setting that prompts you to enter a name. Thedisplay shows a cursor ( - ) to indicate where you can enter thenext character. To enter a name:

1 . Press the button on the dial pad with the printed letter ornumber that you want.

Each time that you press the button, a new character isshown on the display. For example, the button for thenumber 3 has the letters D, E, and F, where:D is shown after the first pressE is shown after the second pressF is shown after the third press3 is shown after the fourth pressD is shown again after the fifth press.(Letters are always shown in upper case.)

2. When the character that you want is displayed,press --> or Q to ,move the cursor to the next characterposition.ORIf you want to correct a character entered by mistake,press h or @ until the cursor is positioned beneath thecharacter that you want to correct.ORIf you want to move the cursor back and delete a character,press BKSP.

3. Repeat step 1 for the remaining characters.


24 / System Speed Dial

System Speed DialThe System Speed Dial programming section allows you to setthe Speed Dial codes for external telephone numbers which thepeople in your office use most often. Use the Personal SpeedDial feature to program numbers used by only one or two people.

ADMINISTRATION CODE

l.Srs speed dial

3. Time and date

14. Direct-Dial 1

15. Capabilities 1

16. Set-u? Modes1

18. Log Defaults 1

19. Call Services1

Speed Dial number

Line selection

Display digits

Speed Dial name

Bypass restriction

You can program 70 System Speed Dial codes ranging from #Olto #70.


System Speed Dial / 25

System Speed Dial NumberSystem Speed Dial Number lets you assign a System Speed Dialtelephone number to a two-digit code. The System Speed DialNumber may contain 24 digits.

Begin with the display showing 1. Srs SPwd dial .

1. Press I-1.The display shows 5Pwd dial #: _.

2. Select the Speed Dial code you want to program:Press (Next]until the display shows the correct code.OREnter the Speed Dial code on the dial pad.

3. Press (Show].

Note: To assign default settings, press DEFWLT and thenpress [Next] to go to the next Speed Dial code.

4. Press CHRNQE.For example, the display may show #85: _.

5 . Enter the new telephone number from the dial pad , includingall digits such as an initial 19 or an area code that must bedialed to call the number manually. If you need to backspacethe cursor, press the BKSP display button.For example, press [5 (5 r] r;l r] 131 a.The display shows 5551234,.

6. Press Q& to store the System Speed Dial number.

Programming hintsA Host System Signaling feature code may be inserted into theSystem Speed Dial number. Pause and Run/Stop each use onecharacter position; and Link, Timed Release, and ProgrammedRelease each use two positions.

For more information on using the features in System Speed Dialprogramming, see the Host System Signaling section inTelephone features.


26 / System Speed Dial

Line SelectionLine Selection allows you to specify the external line that is usedfor a System Speed Dial number. The options are the Primeline, an external line, or a line pool.

After you have programmed a System Speed Dial number, pressr]a n d t h e d i s p l a y s h o w s :Use Prime 1 ireORUse 1 ine: 882, for example, if a line is already assignedORPsoi code: 42, for example, if a line pool access code isalready assigned.

1. To change the setting, press CHRNGE until the display showsthe option to be programmed.

2. If you select a line number or a line pool access code, enterthe digits from the dial pad. A line pool access code can befrom one to four digits long.

Display DigitsDisplay Digits determines whether the telephone number isdisplayed when a System Speed Dial number is used, or whethera name associated with that number is displayed.

After you have programmed a line selection for a System SpeedDial number, press [NexfJ and the display showsDispl ay digits: V.

1. Press CHANGE to change the setting. Options are Y (Yes)and N (No).


System Speed Dial / 27

System Speed Dial NameSystem Speed Dial Name allows you to assign a name to thestored System Speed Dial number. When the Display Digitssetting is “No”, the programmed name is shown on the Norstardisplay when the System Speed Dial feature is used.

The name can be up to 16 characters long. The default name isthe System Speed Dial number; for example, 5~s Spd Dial 82,for System Speed Dial code 02.

After programming Display Digits to “No”, press [r] andthe display shows Name.

1. Press 1-J.The display shows the assigned or default name.

2. Press CHANGE.

3. Enter the first character of the name by pressing theappropriate dial pad button one, two, three, or four times. Formore information, see the section in this chapter entitledEntering names.

4. To move the cursor to the next position, press -->.Continue entering characters.

Programming hintsYou can program System Speed Dial Name only if Display Digitsis set to No.

Bypass RestrictionsBypass Restrictions allows the System Speed Dial number tobypass any restrictions in applied Dialing filters. Dialing filters areprogrammed in the Capabilities section of Administrationprogramming.

After programming the System Speed Dial Name, press[Next-] and the display shows Bypass restr%: N.

1. Press CHANGE to change the setting. Options are N (No),and Y (Yes).


28 / Names

NamesYou can assign names to identify external lines, target lines andyour co-workers’ telephones. During a call, the name (ifprogrammed) is shown on the telephone display instead of theexternal line number or internal telephone number of the caller.

+Password:

4i.Srs speed dial

42. Names Telephone names

Line names

14. Direct-Dial 1

5. Capabilities

i 8 . Lo9 yts 1

9. Call Seruices

Programming hintsTelephone names and line names can contain both letters andnumbers, but cannot be longer than seven characters. The # and* symbols cannot be used.

You can give the same name to two or more telephones, or to atelephone and a line in your system. To avoid confusion, youshould avoid such duplication. Use initials, abbreviations, or evennicknames to give each telephone a unique name.

Two lines cannot have the same name. If you enter a line namewhich has already been used, you hear an error tone, and thedisplay shows Use unique name.


Names / 29

Telephone NamesPersonalize your office communication by assigning names tothe telephones in the Norstar system. A telephone’s default nameis its internal number, for example, 227.

Begin with the display showing 1. Srs weed dial.

1 . P r e s s [ N e x t ] .The display shows 2. Names.

2 . Press (Show] twice.The display shows Show set: _.

3. Enter the internal number of the telephone.ORPress (&7-‘J for the name of the telephone with the firstinternal number.

4. Press CHRNQE.The name is removed from the display, and a cursor isshown.


Note: Press (Nexf] to restore the default name and goto the next internal number.

6 . Press --> to move the cursor to the next position.Continue entering characters.

Programming hintsIf Automatic Telephone Relocation is turned ON, the name andinternal number of a telephone are saved if the telephone ismoved within your system.


30 / Names

Line NamesLine Names allows you to assign a name to an external line. Thedefault name is the line number, for example, LineBB2.

Begin with the display showing 1.5~ speed dial .

1. Press INexfY1.The display shows

2. Press IShOw].The display shows

3 . Press [Next ] .The display shows

4. Press [Show].The display shows

2. Names.

Set. tlarw5.

Line names

Show 1 it-e: -. ’

5. Enter the line number from the dial pad.ORPress [Next] to program the name of line 001.

6. Press CHANGE.The name is removed from the display, and a cursor isshown.


/Vote: Press [Nexfl to restore the default name and goto the next external line.

8. Press --> to move the cursor to the next position.Continue entering characters.


Time and date / 31

Time and dateTime and date programming allows you to set the time and datewhich is shown on the display when a telephone is not in use. Aswith any clock, this needs to be done every time that your officehas a power failure.

I ADMINISTRATION CODE

Changing the time and date is easy, but there are a couple ofthings to remember:

- All times and dates must be entered using numerals. Forexample, February would be entered as “2”.

- The time may be entered in either 12 or 24-hour format. If thedisplay is in English, and the hour entered is less thanthirteen, the display prompts you to specify “am” or “pd.

- The year is not shown on the telephone display, but makesure that it is set correctly. Norstar is programmed to allowfor leap years.


32 / Time and date

English language displays always show the time in 12-hourformat, while the alternate language displays always use the24-hour format.

Setting the timeBegin with the display showing 1.5~5 speed dial .

1. Press [Next) twice.The display shows 3.Time and date. *

2 . Press [Show].The display shows the time, for example, Time 81: 86.

3. Press CHFINGE.The display shows the hour, for example, Hour: Bl.

4. Set the hour.

a. Press CHANGE.A cursor replaces the number on the display.

b. Enter the hour using the dial pad.For example, press m f5-j.

c. Press [Nexf].The display shows the minutes, for example,Minutes: BB.

5. Set the minutes.

a. Press CHFCNQE.A cursor replaces the number on the display.

b. Enter the minutes using the dial pad.For example, press [L_1@.

c. Press [I.If the hour entered in step 5 is less than thirteen, thedisplay shows a~ .

6. To switch the message to WI, press CHRNGE.To switch it back to am , press CHRNQE again.


Time and date / 33

Setting the dateBegin with the display showing 1. Srs speed dial.

1.

2.

3.

4.

5.

6.

7.

Press [Next] twice.The display shotis 3. Time and date.

Press [ S h o w ] .The display shows the time, for example, Time 81: 88.

Press [jZ--] .The display shows the date, for example, Date 31 Mar 91.

Press CHRNQE. The display shows Year: 88.

Set the year.


b. Enter the year using the dial pad.For example, press [9] lo] to enter the year 1990.

c . P r e s s ( N e x t ] .The display shows the month, for example Mont.h: 81.

Set the month.


b. Enter the month using the dial pad.For example, press @ (2 to enter February.

c . P r e s s [ N e x t ] .The display shows the day, for example Dar: 61.

Set the date.

a. Press CHFINGE.A cursor replaces the number on the display.

b. Enter the date using the dial pad.For example, press r;l f7].


34 / Direct-Dial

Direct-DialDirect-Dial programming allows you to call the Direct-Dialtelephone assigned to your telephone by dialing a single digit. Upto five Direct-Dial telephones can be designated to handle callsfrom five groups of telephones. Use this Administration headingto specify which telephone directory numbers (DNs) aredesignated as Direct-Dial telephones.

18. Lo9 Defaults 1

9. Call Services

Use the [] button, the CHFiHriE display button and thedial pad to enter the internal number of the telephone to bedesignated as the Direct-Dial telephone.

Programming hintsTo complete Direct-Dial telephone programming, assign aDirect-Dial telephone to each telephone in the system using theCapabilities section of Administration programming.

The digit you dial in order to get the Direct-Dial telephone to ringcan be programmed by your Customer Service representative.


Capabilities / 35

CapabilitiesCapabilities programming assigns restrictions, exceptions, andremote access capabilities to Class of Service (COS) passwords,telephones, and lines.

ADMINISTRATION CODE

t

Password:

tl.Srs speed dial

t2. Names

t

3. Tine and date

t4. Direct-Dial

t5. Capabilities Dialing filters

t Remote access6. -Service Bodes

+Telephone abilities

Line abilities7. Password

tClass of Service

t9. Call Services

Dialing FiltersA dialing filter is made up of restrictions and exceptions. Thesespecify the external numbers which can or cannot be dialed froma telephone or on a line.

After dialing filters are defined, they may be used as telephone(set) filters, line filters and line/set filters to manage outgoingcalls, and as remote filters applied to lines. Remote accesspackages control the numbers that can be dialed by remoteusers when they are calling into Norstar to use a Norstar line forplacing calls.


36 / Capabilities

Use the [Show’ button, the m display button, the dial pad,and the E display button to program the restrictions andexceptions for each dialing filter.

For exampleYou may need filters for three different, types of users:

- Managers may require unrestricted dialing.

- Secretaries may need to be limited to calls on line 003 to theWest coast office only.

- Clerks may need to be limited to calling specific area codesand the West coast office.

Internal usersDialing filters are most commonly used to prevent unauthorizedlong-distance calls, without restricting local calls. Dialing filtersrestrict the numbers that an internal user can dial on externallines.

If a line/set filter has been defined for the line selected at theuser’s telephone, it overrides any line filters or telephone filterswhich might otherwise apply.

If no line/set filters have been defined, dialed digits are filteredthrough (and may be rejected by either of) the telephone filter (ifdefined) and the line filter (if defined).

External usersFor a remote user,.who has dialed into Norstar on anauto-answer line (or a DID line), and passed through any DISAsecurity, there are no restrictions on the numbers the user candial.

For remote users trying to tandem through the Norstar system,the Line filters and Remote filters assigned in Line abilities apply.

For a remote user entering the system through DISA, the filtersand Remote access packages associated with their COSpassword replace the Remote filter, the Line filter, and theRemote access package assigned to the incoming line.


Capabilities / 37

Programming hints- Norstar can have up to 100 dialing filters (00 to 99).

- Filter 00 cannot be changed.

- Each programmable filter can have up to 48 restrictions;there is no limit on the number of exceptions that can beallocated to any restriction.

- There is a maximum of 600 restrictions and exceptionsallocated to the 99 programmable filters. For example, noticethe reduction in the number of available restrictions andexceptions after each filter has been programmed.

UserFilter type Rest’s Excep’s Remaining

00 manager - - - - 600 .

01 secretary 5 5 590

02 clerk 7 12 571

Total 12 17 (600-12-17=571)

- The maximum iength for a restriction is 15 digits; for anexception, the maximum is 16 digits.

- The asterisk * is a “wild card” that stands for any digit.

- Any restriction or exception can be used in any number offilters. Each time it is used, it counts as one entry. Forexample, if restriction 411 exists in filters 01, 02 and 03 ituses up three entries of the 600 entries available.

- Removing a restriction also removes the exceptionsassociated with it, and changes the identifying number of therestriction. For example, removal of restriction 01 renumbersrestrictions 01 to 48 as 01 to 47.

Note: The removal of a restriction from one dialing filterhas no effect on the contents of other filters intowhich the restriction was copied.


38 / Capabilities

- You cannot delete a filter. Removing the restrictionsprogrammed on a filter makes it an unrestricted filter but thefilter is not removed.

Filter descriptions- Filter 00 permits unrestricted dialing, and cannot be changed.

- Filter 01 is pre-programmed with five restrictions and someassociated exceptions.

Template

Square, Hybrid, PBX Centrex

Filter Restrict’s Except’s Restrict’s Except’s

00 Unrestricted dialing

01 0 90

1 1800 91 918001555 915551*1*555 91*1*5551*0*555 91*0*555

911 911 9911 9911

411 9411

976 9976-02-99 None

Filters 02, 03, and 04, although not preset with restrictionsand exceptions, are the default filter settings used later inprogramming:

Where the filter is programmed as a defaultFilter setting in Capabilities programming

02 Set abilities Set fi lter:

03 Line abil ities Line filter:

04 Line abilities Rwmte filter:


Capabilities / 39

Remote access packagesRemote access packages allow you to control the remote use ofNorstar line pools and the Remote Page feature.

Remote access packages are associated with COS passwordsand the auto-answer lines used by remote users.

Remote access packages default template


PackageOOt Prohibits access to line pools and RemotePage. Cannot be changed.

Package 01

Line Pool access Y for Pool AN for Pools 6 to 0

Remote Page No

Packages 02 - 15

Line Pool access

Remote Page

N for Pools A to 0

No

t Remote package 00 is the default setting for the Remotepackage setting.

Use the [ShOwI button and the dial pad to select the RemoteAccess package you want to program. Then, use the CHANGEdisplay button to select the line pool access setting: N (No) orY (Yes). .

Note: The Line Pool access display shows an alphabetic linepool identifier, followed by a numeric line poolaccesscode in brackets, for example, Pool R (9 X N. If noaccess code has been identified, there is nothingbetween the brackets, for example Pm1 R < ): N. Theline pool access code can be programmed by yourCustomer Service representative.

Use the CHFINGE display button to select the Remote Pagesetting: N (No) or Y (Yes).


40 / Capabilities

Programming hintsNorstar systems can have up to 16 Remote access packages (00

‘to 15). The limitations are:

- Package 00 permits no access to line pools or to remotepaging. Unlike packages 01 to 15, package 00 cannot bechanged.

- For remote users calling into the Norstar system’to useNorstar lines for calling out, the Remote dialing filters and theoutgoing Line dialing filters (in Line abil ities) still apply.

Telephone (Set) abilitiesTelephone (Set) abilities programming applies dialing filters andpermissions to telephones. Telephone abilities include:

Telephone (set) filters Auxiliary Ringer .

Line/telephone filters Direct-dial telephones

Telephone Administration Lock Call Forward On Busy

Full Handsfree Call Forward No Answer

Automatic Handsfree

Handsfree Answerback

Call Pickup Group

Paging

Page zone

Allow Redirect

Redirect ring

Hotline

Priority Call

Telephone (Set) filterA Telephone filter is a collection of restrictions and exceptionsdefined in Dialing filters. These filters are applied to telephonesthrough Set filter programming.

Telephone filters do not apply to calls dialed out on E&M trunks.

Capabilities / 41

Use the [T] button, the CHANGE display button and thedial pad to enter the number of the Dialing filter to be assigned asthe Telephone filter. The default telephone filter is 02.

Line/telephone (Line/set) filterA Line/telephone dialing filter is applied to the appearance of aline at a specific telephone. This type of filter replaces any Lineor Telephone filters which might otherwise apply.

Line/set filters control the numbers that may be dialed on specificexternal lines from specific telephones.

For example, a Line/set filter can permit a call to a specificlong-distance number on line 003 from a specific telephone, butno other long-distance numbers, and on no other line.

Use the [Show-] button, the CHCSNQE display button and thedial pad to enter the number of the Dialing filter to be assigned asthe Line/telephone filter.

Programming hints- Up to 100 filters may be defined in the system (filters 00 to

99). Line/set filters fall under this limitation.

- A maximum of 255 Line/set dialing filters may be applied tolines at telephones.


42 / Capabilities

Telephone Administration LockTelephone Administration Lock limits the types of features thatmay be used or programmed at a telephone. Use the [=HFIl%Edisplay button to select one of the three options: None, Partialand Full.

None allows you to access any feature on your telephone.

Partial prevents:

l programming Autodial buttons

l programming Personal SpeedDial numbers

l changing Dialing Modes(Automatic Dial, Pre-Dial, andStandard Dial)

l programming feature buttonsl moving line buttons

l changing the displaylanguage

l using Voice Call Deny

l using Administrationprogramming

l saving a number with SavedNumber Redial

Full, in addition to the restrictions outlined for Partial lock,prevents:

l changing Background Music l using Call Forward all calls

l changing Privacy l using Send Message

l changing Do Not Disturb l using Trunk Answer

. using Ring Again l activating Service Modes

Full HandsfreeFull Handsfree allows you to make or receive calls withoutpicking up the receiver, and allows a headset to be used with theNorstar telephone. Use the L=HRNGE display button to select thesetting: N (No) or Y (Yes).

Programming hintsA [Handsfree] button is automatically assigned to a telephone thatis programmed with Full Handsfree. Full Handsfree is alwaysdisabled for an M7100 Telephone.


Capabilities / 43

Automatic HandsfreeAutomatic Handsfree activates the Handsfree microphone andspeaker when you make or receive calls by pressing a linebutton. Use the CHANGE display button to select the setting:N (No) or Y (Yes).

Programming hintsYou can program Automatic Handsfree only if the telephone hasFull Handsfree set to Yes.

Handsfree AnswerbackHandsfree Answerback allows you to answer a Voice Call withoutlifting the receiver. Use the CHFINQE display button to select thesetting: Y (Yes) or N (No).

Programming hintsHandsfree Answerback is always disabled for an M7100Telephone.

Call Pickup (Group)Each telephone can be assigned to one of up to nine Call Pickupgroups. Members of a Call Pickup group can answer any callsringing at a telephone in the group. Use the CHFINGE displaybutton to select the setting: NO, 1, 2, 3, 4, 5, 6, 7, 8, or 9.

Programming hintsYou cannot pick up a call that is on a Private line, or a call that isringing only the Auxiliary Ringer.

PagingThis setting determines whether a telephone has access to thePage feature. Use the CHRNCiE display button to select thesetting: Y (Yes) or N (No).

Page zoneEach telephone can be assigned to one of six zones for receivingPage messages. A zone is any selection of Norstar telephonesyou want to group together, regardiess of location. Use theCHRNQE display button to select the setting: 1, 2, 3, 4, 5, 6,or NO.


44 / Capabilities

Programming hintsYou can program Page zone only if the telephone has Paging setto Yes:

Auxiliary RingerThis setting causes the Auxiliary Ringer (if installed) to ring whenthe telephone rings. An Auxiliary Ringer is important in noisyenvironments where a Norstar telephone might otherwise not beheard. Use the CHFINQE display button to select the setting:N (No) or Y (Yes).

Direct-Dial telephonesA telephone can be assigned to call a Direct-Dial telephone whenyou dial a single digit. Use the CHRNQE display button to selectthe setting: Setl, Set2, Set3, Set4, Set5 and None. .

Programming hintsEach telephone can call only one Direct-Dial telephone, althoughup to five Direct-Dial telephones can be designated in theDirect-Dial section of Administration programming. Any numberof telephones can be assigned to call a particular Direct-Dialtelephone.

The digit you dial in order to get the Direct-Dial telephone to ringcan be programmed by your Customer Service representative.

Call Forward On BusyCall Forward On Busy redirects an incoming call to anothertelephone on your Norstar system when you are busy on a call,or when you have Do Not Disturb activated at your telephone.

Use the [Show] button, the CHANGE display button, and thedial pad to program the internal number of the telephone thatyour calls are to be directed to.


Capabilities / 45

Programming hintsCall Forward on Busy programming is ignored in the followingsituations:

- If you are busy on a target line call, another call to that targetline is redirected to the Prime telephone for the trunk thatreceived the second target line call.

- If Line Redirection is in effect, it takes precedence.

Call Forward No AnswerCall Forward No Answer lets you redirect an incoming call toanother telephone on your Norstar system when the call is notanswered at your telephone.

Use the [Show] button, the CHnNCiE display button,‘and thedial pad to program the internal number of the telephone thatyour calls are to be directed to.

Programming hintsLine Redirection takes precedence over Call Forward NoAnswer.

Forward No Answer delayIf you assign another telephone to receive your calls, you canalso assign the number of times that the incoming call ringsbefore the call is forwarded. To estimate the delay time inseconds, multiply the number of rings by six. Use the CHFrNEEdisplay button to select the setting: 2, 3, 4, 6, or 10 rings.

Allow RedirectAllow Redirect enables you to use the Line Redirection feature.Use the iZ=HRNCiE display button to select the setting: Y (Yes) orN (No).

See the explanation of Line Redirection in the Telephone’Features chapter for more information on redirecting lines.


46 / Capabilities

Redirect ringThe Redirect ring setting causes a telephone to ring briefly (a200 millisecond burst) when a call is redirected on one of itslines. Each telephone with a ringing appearance of that line alsorings briefly for the redirected call if the Redirect ring setting forthem is ‘Y’ (the default). Use the CHQNQE display button to selectthe setting: Y (Yes) or N (No):

A user enters the Line Redirection feature code to redirect calls.See the explanation of Line Redirection in the Telephone

’ Features chapter for more information on redirecting lines.

HotlineHotline automatically calls a pre-assigned number when you liftthe receiver or press [Handsfree] at your telephone. Hotline hasthree options: None, internal (It-km1 ), and external (Extml ).

Internal assigns an internal number.

External assigns an external number. If you select an externalnumber, you can also select the line on which the call is made:the Prime line, an external line, or a line pool. You will have tospecify the Line Pool Access code for a line pool.

Use the CHFINQE display button to select Hotline setting. If youselect Intrnl , use the [J button, the CHFINGE displaybutton, and the dial pad to program the internal number of thetelephone that Hotline calls are to be directed to.

If you select Extrnl , use the 1-1 button, the CHANGEdisplay button, and the dial pad to program the externaltelephone number that Hotline calls are to be directed to, and toprogram the line Hotline calls are to be made on.

Programming hintsThe telephone should be labeled to inform anyone using it thatHotline is active.

A telephone’s Prime line, line pool access codes, and access to aline pool can be programmed by your Customer Servicerepresentative.


Capabilities / 47

Priority CallThis feature lets you call from your Norstar telephone andinterrupt calls or override Do Not Disturb on another Norstartelephone. Use the CHRNQE display button to select the setting:N (No) or Y (Yes).

Programming hintsApply this feature only to telephones from which suchinterruptions can be justified.

Line abilitiesLine abilities programming applies dialing filters, remote accessdialing filters and remote access packages to lines.

Line filterA Line filter is a collection of restrictions and exceptions definedin a Dialing filter, and applied to an outgoing line: A Line filter onan outgoing line may be used to limit the capabilities of that lineto carry calls made to specific area codes or destinations.

Use the CHANGE display button, and the dial pad to program theLine filter. Filter 03 is the default Line filter.

Remote filterA remote access dialing filter can control dialing on incomingauto-answer trunks used for making tandem calls (that is, callinginto Norstar to use one of its lines for placing calls). Employeescan be allowed to telephone into a Norstar system onauto-answer lines, and call out on a line designated forlong-distance calls to specific area codes.

Use the CHANGE display button, and the dial pad to program theRemote filter. Filter 04 is the default Remote filter.

Remote packageRemote access packages control access to line pools and theRemote Page capability, for calls on incoming auto-answertrunks.


48 / Capabilities

Use the CHFlNQE display button, and the dial pad to program theRemote Access package. Package 00 is the default Remotepackage, which gives no access to line pools or to Remote page.

Class of Service (COS) passwordsClass of Service (COS) passwords permit controlled access to asystem’s resources by remote users. Class of Serviceprogramming defines passwords, their associated dialing filters,user filters and remote-user access packages.

A Class of Service can be associated with a telephone, a line ora COS password. Class of Service determines whether a remoteuser can or cannot access lines in line pools and remote paging.It also determines the dialing capabilities that apply to outgoinglines from line pools (in the case of remote users), or to internaltelephones and any lines used for external calls (in the case ofinternal users).

The capabilities to which a remote user has access depend on:

- the COS associated with the auto-answer trunk on which theuser is calling

- a COS password, if entered.

Depending on the COS in effect, remote users may be able toaccess all or some of the system’s resources available to remoteusers. Typically, each user has a separate password. Severalusers can share a password or one user can have severalpasswords.

Entry of a DISA DN (if one has been programmed) allows aremote user to change the COS applied for the duration of thecall.

COS passwords for internal usersInternal users have a Class of Service associated with theirtelephones, in the sense that there are dialing filters associatedwith telephones, as well as line pool assignments. Internal use ofa COS password affects only the telephone’s dialing capabilities.


Capabilities / 49

The ability to change the COS internally means that someoneusing another person’s telephone can temporarily change therestrictions that would normally be applied.

Password security- Class of Service passwords for a system should be

determined randomly, and should be changed on a regularbasis.

- System users should memorize their COS passwordsinstead of writing them down.

- Employees’ COS passwords should be deleted when theyleave the company.

You can block tandem calls that would use expensive routes byusing Class of Service to restrict access to line pools, and youcan control the external destinations dialed through the use ofdialing filters.

You can use Class of Service to prevent remote access to linepools and remote paging. Remote calls are then limited to targetlines in the system.

Groups of users can be restricted, or permitted, to access remotepaging through the Class of Service applied to their password.

Programming hints- A system can have a maximum of 100 six-digit COS

passwords (00 to 99).

- You can copy the data from one COS password to anotherCOS password number using the c=OPV display button in thesame way that telephone and line data can be copied.

- COS passwords must be unique.

Programming ,COS passwordsUse the [Show] button, the CHQNQE display button, and thedial pad to program the six-digit sequences for each password.Use the BKSP display button to edit digit sequences you haveentered.


50 / Capabilities

User filterThe COS User filter replaces the telephone (set) filter, the line/setfilter or the remote filter, that would otherwise apply to a specificCall.

Use the (Show] button, the CHFCNCiE display button, and thedial pad to program the two-digit User filter. The default setting(Dcfl t), means that any other filters in place (telephone (set)filter, line/set filter, or remote filter) still apply.

Line filterThe COS Line filter replaces the line filter that would otherwiseapply to a specific call.

Use the CHFtNGE display button, and the dial pad to program thetwo-digit Line filter. The default setting (D&l t), means that anyLine filter already programmed still applies.

Remote packageThe COS Remote package replaces the Remote Accesspackage that would otherwise apply to a specific call.

Use the CHANGE display button, and the dial pad to program theRemote package. The default setting (D&l t), means that anyRemote Access package already programmed still applies.

Modular DR5 System CoordinatorGuide

Service Modes / 51

Service ModesUsing Service Modes, you can control how the Norstar systemresponds to calls, depending on the time of day. Up to threedifferent Service Modes can be programmed, each with uniqueringing arrangements.

ADMlNlSTRiTlON CODEADMlNlSTRiTlON CODE

44

Password:Password:

++l.Srs speed diall.Srs speed dial

44

2 .2 . Names INames I44

3. Time and date3. Time and date

$$4.4. Direct-DialDirect-Dial

++5151 CapabilitiesCapabilities

++6 .6 . Service ModesService Modes

44

7 .7 . Password IPassword I44

8.8 . Lo9 DefaultsLo9 D e f a u l t s

++9.9. Call ServicesCall Services

Control telephones

Name

Setting

Trunk Answer

Extra-Dial

Ringing telephones

Aux ringer

Control telephonesControl telephones are assigned to each external line and areused to control the Service Mode by allowing you to turn theService Mode ON or OFF.for that line.

Use the [-J button, the CHCSNGE -display button, and thedial pad to program the internal number of the Control telephonefor each line.

Programming hintsOnly the external lines programmed with a Control telephone canbe placed into a Service Mode.


52 / Service Modes

You can assign a Control telephone to more than one externalline, but a line cannot be assigned to more than one Controltelephone.

Only one Service Mode applies at any one time to all externallines controlled by a given Control telephone.

The default Control telephone for all lines is 221.

Service ModesThe three Service Modes are programmed in the same way.

Service Mode NameThe Service Mode Name identifies the active Service Mode, andis shown on the display of the Control telephone when theService Mode is turned ON.

Use the (Show] button, the CHRNCiE display button, and thedial pad to program the Service Mode name. For information onentering names, see the information in this chapter entitledEntering names.

Programming hintsThe default names of the three possible Service Modes are onlysuggestions, and may be changed to any other name.

A Service Mode name can be one to seven characters.

Service Mode settingThe Service Mode setting controls how the Service Mode isturned ON and OFF. Use the CHRNQE display button to selectthe setting: Manual, Automatic, or OFF.


Service Modes / 53

Manual allows you to turn the Service Mode ON and OFF at anytime from a Control telephone. T,he Service Modes feature codemust be entered at the telephone to access this feature.

Automatic allows you to pre-assign a stop and start time duringwhich the Service Mode is active. You are still able to start andstop the Service Mode by entering the Service Modes featurecode at a Control telephone. If you select this setting, you willhave to program start and stop times. See the section in thischapter on Time and Date for information on programming times.

OFF prevents the Service Mode from being activated.

Programming hintsOverlapping times may be assigned. For example, if ServiceMode 1 is assigned from 9:00 am to 4:00 pm and ServiceMode 2 is assigned from 1:OO pm to 500 pm, then the start timeof the second Service Mode is treated as a stop time for the firstService Mode. This is also true if two Service Modes have thesame start time but different stop times.

If one Service Mode starts and stops within.the times of anotherService Mode, the first service temporarily ends when the secondservice starts. The first service then resumes when the secondservice has ended.

Default stop and start times correspond to typical hours whichmay be required for a night Service Mode.

Default Service Mode times

Service Mode

Service Mode 1: Night

Start time

23:00

-Stop time

07:oo

Service Mode 2: Evening 17:oo 23:00

Service Mode 3: Lunch


54 / Service Modes

Trunk AnswerTrunk Answer allows you to answer, from any telephone, anexternal call which is ringing at another telephone in your office.This is useful if the other telephones have not been assigned thesame lines as the telephone you are using to answer the call.

You can change the Trunk Answer setting only if the ServiceMode is set to Manual or Automatic.

Use the CHFINGE display button to select the setting: Y (Yes) orN (No).

Extra-Dial telephoneA telephone normally in service as a Direct-Dial telephone, canbe programmed in Service Modes to allow internal callsto theDirect-Dial telephone to also ring at the Extra-Dial telephone.

Use the CHFINGE display button and the dial pad to enter theinternal telephone number of the Extra-Dial telephone.

Programming hintsThe Extra-dial telephone provides the option of assigning onemore Direct-Dial telephone in the Norstar system for eachoperational Service Mode.

RingingYou can assign additional telephones to ring for incoming callson each external line, including target lines. Use the [Show]button, the m display button and the dial pad to enter theinternal telephone number of the Ringing telephone for each line.

You can indicate whether the Auxiliary Ringer (if installed) alsorings. Use the CHFLNGE display button to select the setting:Y (Yes) or N (No).

Programming hintsThe default ringing telephone is 221. This means that all linesring at Control telephone 221, when Service Modes areactivated. A Ringing telephone can be assigned to more thanone Service Mode.


Password / 55

PasswordThe Administration password allows access to Administrationprogramming. This prevents unauthorized or unintentionalchanges to settings. To ensure security, distribute the passwordsonly to selected personnel, keep a record of your password in asecure place, and change the password periodically.

The password is a one to six-digit number. The defaultAdministration password is [r] ID] F1 r;7 F] which is the same asfLEEHEIrs-

Use the button, the CHFINCiE display button and the.dial pad to enter the new Administration password. Use the QKdisplay button accept the programmed password.

Programming hints“. The password is easier to remember if the digits correspond to

the letters in a word.

If you forget the Administration password, you are not able toaccess Administration programming. Call your Customer Servicerepresentative to assign a new Administration password.


56 / Log Defaults

Log DefaultsIf you subscribe to Call Display services, external calls can betracked in a Call Log. Log Defaults programming customizes howlog space is allocated to telephones throughout the system.

6. Service Modes

Reset All LogsUse the button and the dial pad to enter the spaceallocation for the Call Log at each telephone. Use the !I& displaybutton to accept the settings and end Administrationprogramming. The system automatically reallocates Log space.

/Vote: Reallocation of Call Log space may destroy Call Logdata at telephones that lose space.


Log Defaults / 57

There are 600 Call Log spaces available in the system. There areno spaces allocated by default. Changing the space allocationusing Log Defaults will define the log space available to alltelephones in the system. Unassigned log space is available in aLog Pool, and can be re-allocated in Call Services programming.


58 / Call Services

Call ServicesIf you subscribe to Call Display services, external calls areidentified on the display. Call Services programming allows youto customize how this information is used.

ADMINISTRATION CODE

+/ 8. Log Defaults1

$rLT. Call Services Auto Call Info

Telephone services

VMsg numbers

VMsg lines

Auto Call InfoAutomatic Call Information allows you to specify which telephonedisplays the Call Display information when a call is ringing on anexternal line. (After the call is answered, Call Display informationis always shown at the telephone that answered the call.) Usethe. SHOW button, the CHFINGE display button and the dial pad toenter the internal number of the telephone to display Call Displayinformation.

Note: In order for a telephone to display the Call Displayinformation for calls on an external line, that telephonemust also be programmed to Ring for that line.


Call Services / 59

Telephone (Set) ServicesTelephone Services programming allows you to customize howCall Display information is used at each telephone.

Autolog/Show Voice MessageLogging telephone (set)Logging telephone allows you to specify the telephone thatautomatically logs Call Display information for calls on an,external line. The line must appear on that telephone but it doesnot have to be a ringing line. Use the SHOW button and theCHFINGE display button to select the setting: N (No) or Y (Yes).

Show External Voice MessageIf you subscribe to Voice Message services, you can access thatservice through your Norstar system. Show External VoiceMessage controls the display of External Voice Message waitingindication for each line at each telephone. Use the CHANGEdisplay button to select the setting: N (No) or Y (Yes).

Log SpaceLog Space changes the number of items that can be stored inthe Call Log for each telephone. Use the 71 button, the\m display button and the REMOUE display button to redistributethe log space. There is no Log Space assigned by default.

Programming hintsSpace must be available in the Log Pool before any space canbe added to a current Call Log space.

System-wide allocation of space is performed from Log Defaultsprogramming. If you are performing extensive changes, it may beappropriate to use the Log Defaults programming mechanisminstead.

Log PasswordLog Password allows you to clear any Call Log passwordprogrammed with the Call Log feature. Use the CHFINQE displaybutton to clear the programmed password.


60 / Call Services

First DisplayDepending on the services you subscribe to, Call Displayinformation may contain up to three parts; the name of the caller,the number of the caller, and the name of the line in your Norstarsystem that the call is on. Use the CHFINGE display button toselect the setting to be shown first for each telephone: Name,Number or Line.

Programming hintsThe Call Information feature is used to display and scroll throughall of the Call Display information; the caller name, number andline number. See the Telephone features chapter for moreinformation.

You may see Unknown name or Unknown number on thedisplay if the information is not available from your telephonecompany. You may see Private name or Private number onthe display if the caller blocks that information.

Voice Message. Center telephone numbersIf you subscribe to Voice Message services, you can access thatservice through your Norstar system. This setting specifies theexternal telephone number that is automatically dialed by theMessage feature to retrieve voice messages. Use the CHANGEdisplay button and the dial pad to enter the external telephonenumber

Programming hintsThe display does not show that external messages are waitingunless the Show External Voice Message prompt is set to Yes.

Five Voice Message Center numbers can be programmed, butmost systems require only one.

Voice Message Center linesIf you subscribe to Voice Message services, you can specifywhich Voice Message Center is used for each external line thatcan receive Message Waiting indication. Use the CHRNQEdisplay button to select the setting: 1, 2, 3, 4, 5, or N (None).


Copying settings / 61

Copying settingsProgrammed settings for lines, telephones, and certainCapabilities can be copied to other lines or telephones. If manylines or telephones require the same settings, program one lineor telephone, and then copy those settings.

Line programmingLine programming can be copied for Line abilities in theCapabilities section of Administration programming, and Ringingtelephones in the Service Modes section of Administrationprogramming.

Use the COPY display button and the dial pad to identify thesource and destination of the copied information.

Telephone programmingNorstar telep.hone programming can be copied for Set Abilities inthe Capabilities section of Administration programming.


Capabilities programmingIn addition to Line abilities and Set abilities, Norstar Capabilitiesprogramming can be copied for:

- Dialing filters

- Remote access packages

- COS passwords



62 / Set Profile and Line Profile

Set Profile and Line ProfileUse Set Profile and Line Profile to review the settingsprogrammed in Configuration and Administration programming.Set Profile and Line Profile allow you to browse through, but notchange, the programmed settings.

Set Profile allows you to verify settings for each Norstartelephone. Line Profile allows you to verify settings for eachexternal line.

Using Set Profile and Line ProfileAs many as four people in the Norstar system can use Set Profileor Line Profile at the same time. You may access Set Profile andLine Profile while on a call at your telephone.

If someone is using Configuration or Administrationprogramming, you can still access Set Profile and Line Profilefrom another Norstar telephone. The latest’programmingchanges can be seen as soon as they are made.

Set Profile and Line Profile can be used only from an M7310 orM7324 Telephone.

A Norstar Programming Overlay is not required to perform SetProfile or Line Profile.


Set Profile and Line Profile / 63

Programming you can reviewThe following table shows the Configuration and Administrationprogramming headings that can be reviewed in Set Profile andLine Profile.

Programming that can be reviewed

Set Profile Line Profile

Set name Line name

Line Access Trunk data(physical lines only)

Set abilities Received number (target linesonly)

Line data

Line abilities

Service Modes

The following table shows how line names and telephone namesappear on the display while you are using Set Profile and LineProfile.

Telephonename

221 : 221 internal number:internalOR number or name221: C WHITE (if programmed)

Line name Line001:Line001ORLine001 : WFlTS

external linenumber:external linenumber or name(if programmed)



To begin Set ProfileFrom an M7310 or M7324 Telephone:

1. Press [Feature] m W ILJ [3] Is, which is the same as[Feafure][+1Wm[qm.The display shows Show set: _.

2. Enter the internal number of the telephone to be reviewed.ORPress FIRST to review programming for the telephone withthe first internal number.

The display shows, for example, 221: 221 or221: C WHITE, if that name was programmed for thetelephone.

To begin Line ProfileFrom an M7310 or M7324 Telephone:

1. Press 1-j W a j5 [J 16) [3, which is the same as[Feafure]~[~j~j~)The display shows Show 1 ine: -.

2. Enter the number of the line to be reviewed.ORPress FIRST to review programming for the first linenumber.

The display shows, for example, Line881: Line881 orLineBBl: WRTS, if that name was programmed for the line.

To exit Set Profile or Line Profile1. Press (Feature].


Set Profile and Line Profile / 65

Using Set ProfileBegin with 221: 221 or 221: C WHITE.

1. To see the name for the next telephone, (or to return toShow set: -, if this telephone is the telephone with the lastinternal number), press NEXT.ORTo see the name for the previous telephone (or to return toS h o w s e t : -, if this telephone is the telephone with the firstinternal number), press BRCK.

O RTo review settings for this telephone, press SHOW.

The display shows Line tkccss.

2. To see programming for Line Access. press SHOW.ORTo display the name of the telephone, as in step 1, pressBRCK- -ORTo review the next setting, press NEXT.

The display shows Set. Rbil ities.

3. To see programming for Set Abilities, press SHOW.ORTo display Line Access, as in step 2, press BRCK.ORTo return to the name of the telephone. press NEXT.



Using Line ProfileBegin with Lin&B9:LineBB9 or LineB89: WFITS.

1 I To see the name for the next line, (or to return toShow 1 ine: -, if this is the last line number), press WEXT.OFI.To see the name for the previous line, (or to return toShow 1 ine: -, if this is the first line number), press BOCK.ORTo review other settings, press SHOW.

The display shows Trunk data.

2. To see programming for Trunk data, press SHOW.ORTo display the name of the line, as in step 1, press BFSCK.ORTo review the next setting, press NEXT.

The display shows Line data.

3. To see programming for line data, press SHOW.ORTo display Trunk data, as in step 2, press BFICK.ORTo review the next setting, press NEXT.

The display shows Line abil ities.

4. To see the programming for Line Abilities, press SHOW.OR

To display Line data, as in step 3, press l317cK.ORTo review the next setting, press NEXT.

The display shows Service Modes.

5. To see the programming for Service Modes, press SHOW.ORTo display Line abil ities, as in step 4, press BFII=K.4.ORTo return to the name of the line, press NEXT.


Programming reminders / 67

Programming remindersThe Programming reminders are a record of programmablesettings which Norstar users may need to know on a day-to-daybasis.

Fill out whatever sections are programmed and must be known. Ifmore space is required to record the information, first photocopythe page before you begin. Not all of the programmable featuresmay be required information.

Programmable settings can be determined from a review of theNot-star Modular DR5 Programming Record and use of the Setand Line Profile feature.

Distribute the Programming reminders to each desk that has aNorstar telephone, or post them on the wall next to thetelephone.


68 / Programming reminders

Norstar telephonesUser name/location Internal number Page zone

I - - - - - - - -/

I------- -

------- -

I ------- -

------- -

------- -

------- -

------- -

! ------- -/ ------- -

I ------- -I ------- -I

I ------- -

I - - - - - - - -I ------- -I ------- -I --_---- -

------- -

I ------- -

1 --_---- -------- -

------- -

I ------- -


Prime teleDhonesPrime Telephone operator

internal number -----__

Lines answered at the Prime telephone - - - -__

__- - - - - - - -_- - - - - - -

Prime Telephone operator

1 Internal number ------_Lines answered at the Prime telephone - - - --_

- - - - - - - - - - - - - - - - - -


Internal number -----__

Lines answered at the Prime telephone - - - --_- - - - - - - - - - - - - - - - - -


1 internal number ------_

1 Lines answered at the Prime telephone - - - - - -

- - - - - - - - - - - - - - - - - -

Central Answering PositionCAP operator Internal number

- - - - - - -

I - - - - - - -I -------

l -------I _------


70 / Programming reminders

Page zonesPage zone Location

/ 1

Line Pools/ Pool Access code Use I

A - - - -B - - - -

C - - - -

1 D - - - - l

1 E ---- I’ F --A-

G - - - -- - -I H - - - -l I - - - -

J - - - -K - - - -

l L - - - - I

N - - - -

0 - - - -

Miscellaneous programmingDirect-dial telephone

DISA DN (used to change COS)

Direct-dial digit

------_

- - - - - - -

-

Call Park Prefix digit -1 Dial first to make external calls - I


Programming reminders / 71

Pickup Group

-

Call Pickup GroupsNames of members of the group


7? / Programming reminders

Service ModesService Mode 1 Service Mode 2 Service Mode 3

-____Name Name Name

-_----- - - - - - - - _------

Start stop Start stop Start stopTime Time Time Time Time Time

. . . . . .- -=- - - --- - - -.- - - -.- - - -.- - - -‘- -

Control telephone Control telephone Control telephone

- - - - - - - - - - - - - - - - - - - - -

Ringing telephones Ringing telephones Ringing telephones

- - - - - - - ----_-- - - - - - - -- - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - -__----- - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - -- - - - - - - ----_-- - - - - - - -_ _ - - - - - - - - - - - - - - - - - - - - -_ . - - - - - - - - - - - - - ------x_-_ _ - - - - - - - - - - - - - - - - - - -

Extra-dial telephone Extra-dial telephone Extra-dial telephone

- - - - - - - - - - - - - - - - - - - - -


Answer a callAnswering the telephone 77Call Information 91Call Pickup 78, 104

Bring another person intoa telephone conversationConference 110Group Listen 132Handsfree/Mute 78, 133Privacy 110

Change your telephone defaultsButton Inquiry 129Contrast Adjustment 116Class of Service 115,173, 185Customizing your telephone 116Dialing Modes 117, 124Do Not Disturb 78, 88, 128Feature programming 122Language Choice 118

Line appearance 174Line buttons 119,155Lines 173Norstar Telephones 154Prime line 175Private lines 175Ring Type 120Ring Volume 121Telephone Admin. Lock 121

Check the length of a callCall Duration Timer 177Show Time 177

Communicate within your officeDialing 123Direct-dial 123, 165Page 158Priority Call 160Ring Again 123Voice Call 187

Handle many calls at onceAnswer buttons 154Central Answering Position 164Call Queuing 78Hold 135, 154Prime telephone 78 167

Have your calls answered atanother telephoneCall Forward 88Line Redirection 142Service Modes 162

Log your incoming callsAutobumping 95Call Log 92, 93Logit 94

Make calls quickly withouthaving to dial the whole numberAutodial 85Hotline telephone 166Last Number Redial 123Messages 148Speed Dial 168Saved Number Redial 124

Make calls to numbers outsideyour Norstar system

Dialing 123External line access code 123Host System Signaling 137Line Pools 124, 140, 175

Transfer a call to another personCall Park 102Camp 108Transfer 108, 112, 178External Transfer 178Network Transfer 178

Modular DPS System Coordinator Guide

74 / Using Norstar features

Using Norsttir featuresTo use a Norstar feature, enter the feature code and watch yourtelephone display for instructions. Different displays come up atdifferent times, depending on how you invoke the feature and thechoices you make while using the feature. If you want moreinformation about a display, look it up in the Displays section ofeach feature listing.

Note that some features work only in certain circumstances. Forexample, to use Conference you must have two calls at yourtelephone, one active and one on hold.

The displays shown in this book use a two-digit internal number,which is the default for a non-expanded system. (An expandedsystem has a 3-digit internal number default.)

One-line and two-line displays .All Norstar telephones have LCD displays that give youinformation about your calls and guide you through Norstarfeatures. The M7100 and M7208 Telephones have a one-linedisplay. The M7310 and M7324 Telephones have a two-linedisplay. The second line of a two-line display shows the functionsof the three buttons directly below it. If you have a telephone witha two-line display, you can use these display buttons. Somedisplay buttons, such as TRRNSFER and &, are simplyshortcuts. if you have a telephone with a one-line display, theseshortcuts are not available. Other display buttons, such as Kand SHOW, perform essential functions. If your telephone has aone-line display, you can use the following buttons in place ofthese display buttons:

OK [ H o l d ] CFlNCEL El

QUIT jg UIEW El

gJJ El OUERRIDE a

El BKSP


Using Norstar features / 75

All displays listed in this book are shown as they appear on thetwo-line display, except those that appear only on telephoneswith a one-line display. If you are using a telephone with aone-line display, ignore both the second line of the display shownin this book, and the instructions for using display buttons.

Common feature displaysYou may see the following displays when you use a feature.

Feat,ure timem&.

(Inval id code I

Not avail able

‘Set, 1 ocked

Someone is using Configuration orAdministration programming. Youcannot use programming features. Tryagain later.

You have taken more .than 15 secondsto press a button in response to adisplay.

You have entered an invalid featurecode.

You have tried to use a feature that isnot available in the present set-up ofyour Norstar system.

You cannot use the feature you havechosen because your telephone islocked. See Telephone AdministrationLock in Customizing your telephone.

Dialing and Answering the telephoneMany Norstar features require you to dial telephone numbers.The displays associated with dialing are listed in the Dialingsection. if you see a display that is not listed with the feature youare using, look for it in the Dialing section. All the displays thatappear when you are receiving a call are listed in the Answeringthe telephone section.


76 / Using Norstar features

One button accessYou can program most Norstar feature codes onto telephonememory buttons so that you can use the feature by pressing asingle button. See the procedures in the Feature programmingsection.

Whenever the instructions tell you to enter a feature code, youcan do so either by pressing the buttons shown in the featuredescription or by pressing a memory button on which the featurecode has been programmed. You can also enter a telephonenumber by pressing an Autodial button, rather than entering itmanually.

Canceling a featureSome features change the way your telephone works. To makeyour telephone work normally again you must cancel the feature.To cancel a feature, press [j], then q and the featurecode. For example, to cancel Call Forward, which you activate bypressing [Feature] 14, press [Feature] F] r;;7.

If a feature code is programmed onto a memory button, you maybe able to cancel the feature by pressing the memory buttonwhile the feature is active.

If you change your mind in the middle of using a feature, you canback out by pressing [Feature] or [Rls. Be aware that pressing@ disconnects any active or held call.

M7100 TelephoneBecause the M7100 Telephone does not have any line buttons itsometimes works slightly differently from other Norstartelephones. Where other telephones may require you to select aline button to answer a call, on the M7100 Telephone you simplypick up the receiver. Where other telephones require you toselect a line button to take a call off hold, you press [Hold] onthe M7100 Telephone. The M7100 Telephone cannot have a[Handsfree] button. You will find special instructions for the M7100Telephone in some feature descriptions.


Answering the telephone / 77

Answering the telephone

A n s w e r i n gYour Norstar telephone can receive many different types of calls.Your telephone’s display tells you what type of ,calI you arereceiving. The usual way to answer a call is to pick up thereceiver, but there are several other possible methods, -depending on how your system is set up and the type of call thatis ringing.

CallbackWhen you direct a call you have answered to another telephone,the system monitors the call to make sure someone answers it. Ifno one answers a call within a programmable length of time, thesystem directs it back to you. Callback generates a variety ofdisplays. Most occur after a programmable delay and are listed inthis section. Some occur immediately, if the telephone to whichyou are directing a call is out of service or otherwise unavailable.These are listed with the descriptions of the features in whichthey occur.

Delayed Ring Transfer (DRT)If no one answers a call within a programmable length of time,the system transfers the call to the Prime telephone.

Call Display information *

If you have subscribed to Call Display services from your localtelephone company, one line of information about an externalcaller is displayed after you answer. If your telephone has beenprogrammed to receive Call Display information automatically,that information is shown before you answer. Depending on thesetting in Administration Programming and the externalinformation available, either the caller’s name or telephonenumber is displayed.

When you transfer an external call to another Norstar user, thisinformation is displayed on the recipient‘s telephone.


.

78 / Answering the telephone

There will be a delay between the time your telephone rings andwhen Call Display information is available. If you answer a callbefore the Call Display information arrives, that information is notavailable for the call.

Related featuresCall Pickup

Call Pickup lets you use’your telephone to answer a call that isringing at someone else’s telephone.

Call QueuingCall Queuing allows you to choose the call with the highestpriority when you have more than one call ringing at yourt e l e p h o n e .

Do Not Disturb [Feature) @q (5If you do not wish to receive calls, turn on Do Not Disturb.

Handsfree/Mute (Handsfree]You can answer calls without picking up the receiver usingHandsfree/Mute.

Prime telephoneA Prime telephone receives calls that go unanswered at othertelephones. For more information, see Special telephones.

Retrieving a Parked CallYou can retrieve a parked call at any telephone in the system.

Voice Call Deny [-I [F-J aIf you do not wish to receive voice calls, turn on Voice Call Deny.



What line indicators meanFFlashing on and offfor equal lengths oftime

There is an incoming call on the line.

WFlashing .on and offmore quickly

WFlashing on forlonger than off

bon, not flashing

You have placed a call on hold.

Someone else has put a call on holdon that line.

You are connected to the call on thatline or the line is in use elsewhere.

Off The line is free.

Rings you may hearA double beep every A call has been camped to yourten seconds telephone.

A long single ring There is an external call on the line foryou.

A shorter double ring

A brief single ring

Three beeps ’descending in tone

There is an internal call on the line foryou or a call is being transferred toyou.

A call is being redirected on one ofyour redirected lines. You cannotanswer this call. See Line Redirection.

You are receiving a priority call.

Modular DR5 System Coordinaior Guide


DisplaysYou will see one or more of the following displays when.youreceive a call on your telephone and while you are answeringthat call. See Messages for a full explanation of the Messagesfeature. See Dialing for a full explanation of Ring Again.

I§

02>221

221 call in9

Line001TRFINSFER

This indicates a long distance call.(May be available with Call DisplayServices.)

You are connected to an internal call.You can press TRFlNSFER to transferthe call.

Either you are receiving an internalcall from telephone 02 forwarded bytelephone 221 or you have an Answerbutton for telephone 221 and an .internal call from 02 is ringing on 221.

You are receiving a call fromtelephone 221.

You have received a Ring Again offerfor a call to an internal telephone. Tocall the number again, press m orthe flashing internal line button. On theM7100 Telephone, just lift thereceiver. Otherwise, press m or wait30 seconds for the Ring Again offer toexpire. For an explanation of RingAgain, see Dialing.

The person to whom you camped thecall did not answer it. The call hascome back to you. Press theCFlLLBFlCK button or the line button toreconnect to the call.

You are connected to an external call.You can press TRANSFER to transferthe call.

The call on line 001 is beingtransferred to you by someone else inyour Norstar system.



Lit-&B1 waiting

Ho calls waiting

Hot in service

IParked“tf:LEItX,j

A camped call is waiting. Press theline button or use Call Queuing toanswer the call. If you have an M7100Telephone, press IHOld].

Either you are receiving an externalcall forwarded from telephone 221 oryou have an Answer button for .telephone 221 and an external call isringing on that telephone.

You tried to use Call Queuing but nocall was ringing at your telephone.

There is no call ringing at yourtelephone. If you have a flashing linebutton but your telephone is notringing, you must press the line buttonto answer the call on that line.

The telephone to which you havedirected a call is not in service or isotherwise unavailable. The call isreturned to your telephone.

Nobody answered the call you parked.The call has come back to you.

IPick UP receiver1 You have used the Call Queuingfeature without picking up the receiver.Auto Handsfree has not beenassigned to your telephone. You mustuse the receiver or (Handsfree toanswer a ringing or camped call.



You are receiving a Priority Call. If youare on another call, inform the personyou are speaking to that the call isabout to be put on hold. Press theflashing line indicator of the PriorityCall or wait till the call connectsautomatically (in eight seconds).The Priority Call goes through whenyou hear the next beep.Your active call is placed on ExclusiveHold. It will be reconnectedautomatically when the priority callends (unless you transfer the PriorityCall, in which case you must press theline button of your original call toreconnect).To reject a Priority Call, use DND([FeatureI pl Fj) or pressB L O C K .

/Release a cal l1 You have no free line buttons onwhich to receive a call. Release one ofyour current calls and try again toanswer the incoming call.

JlJse 1 ine mol? 1 You have received a Ring Again offer!yIS NO for a line pool. To use the line pool,

press m or the flashing internal linebutton. On the M7100 Telephone, justlift the receiver. Otherwise, press mor wait 30 seconds for the Ring Againoffer to expire. For an explanation ofRing Again, see Dialing.

Prime telephone displaysIf yours is a Prime telephone, you may see the following displays:

/DND The person at telephone 221 hasforwarded a call to you using Do NotDisturb.



DND transfer1

IDRT Line881 I

L i ne88J call backCRLLBFCK

Line@@1 to prime

Lin&15>Lin&87

The system has transferred a call toyou from a telephone in Do NotDisturb mode.

Nobody answered this call so thesystem transferred it to you.

Someone has camped, parked ortransferred a call on line 001, but noone has answered it. Press theCFlLLBFlCK button or the line button toconnect to the call.

There is no telephone that can receivea call on line 001 so the System hastransferred it to you.

The call coming in on line 015 wasintended for target line 087. Line 087is busy so the call has come to you.

NotesThere are three indications of an incoming call: ringing, a linebutton flashing, and a message on the display. You will notnecessarily receive all three indications for any particular call.You may have a line that has been set up not to ring at yourtelephone. If so, you will see only a flashing line button. If there isno button free for a camped call to appear, you will get a specialring and a message on your display, but no line button will flash.If someone makes a voice call to you, you will hear a beepfollowed by their voice. There are many possible combinations,depending on how your system is set up. See Lines in theSystem features section for more information on the use of lines.

There are many ways to answer a call. Many of them depend onsettings in Administration programming. Depending on varioussettings and the type of call you are receiving, you may be ableto answer a call by: picking up the receiver, picking up thereceiver and pressing a line button, pressing [j], pressing[Handsfree] and pressing a line button, pressing a line button, orsimply speaking.



If you receive a Priority Call and your telephone has no freeinternal line buttons, .you cannot transfer the call or do anythingelse with it, except release it.

On M7100 Telephones, you may answer a second call bypressing [HOldI. Your active call is put on hold and you areconnected to the waiting call. You can have no more than twocalls at a time.


Autodial / 85

AutodialYou can program memory buttons for one-touch dialing ofinternal or external telephone numbers.

External Autodial [FeafurepJO1. Press [Feature] [“I 1;7.

2. Select the button you want to program. This is not necessaryfor the M7100 Telephone.

3. If you want this autodialer to use a particular line or line pool,select that line or line pool button. You can only select a linepool button on the M7100 Telephone.

4. Enter the number.

5. Press m or [Hold].

Internal Autodial1. Press [Feature1 FJ[21.

2. Select the button you want to program. This is not necessaryfor the M7100 Telephone.

3. Enter the number.

DisplaysYou will see some of the following displays while programmingan Autodial button. See Dialing for displays that may occur whileusing an Autodial button.

1:::;. BKSP OK /Continue to enter digits until thenumber is complete. Press BKSP or*[-I to erase an incorrectdigit. Press m or [Hold] whenyou are finished.

/Rutodial f u l l/ The memory allotted to Autodialnumbers in your Norstar system is full.


86 / Autodial

/Ho1 d or rel easeI

Press a buttonW I T

IProgram and HOLD1

While programming External Autodial,you pressed m or [Hold] beforeentering any digits. This erases thebutton.

Enter the number you wish to programexactly as you would if you weredialing it yourself.

You cannot program an Autodialbutton while you are on a call. Finishyour call or place it on hold beforeprogramming an Autodial button.

Enter the internal telephone numberyou wish to program.

Press the memory button you want toprogram.

This display pertains only to theM7208 Telephone. Enter the numberyou want to program onto the button,then press [Hold]. You mayinclude a line or line pool selection inan autodial sequence by selecting theline before entering any digits.

Enter the number you want to programonto the button, then press (Hold]or &C You may include a line or linepool selection in an autodial sequenceby selecting the line before enteringany digits.

The number is stored on the button.

NotesIf the power to your Norstar system is off for more than threedays, Autodial numbers may be lost from the memory.


Autodial / 87

Autodial numbers must be programmed onto memory buttons.They can not be programmed onto line buttons, theHandsfree/Mute button, or Answer buttons.

You can program Host System Signaling codes as part of anumber on an External Autodial button. See Host SystemSignaling.

If you do not include a line selection in an autodialer, the call willuse your Prime line, if you have one. If you select a line beforepressing the Autodial button, any line selection programmed ontothe button will be ignored.

You can copy the telephone number from a Last Number Redialbutton or Saved Number Redial button onto an Autodial button.Simply enter the Last Number Redial feature code or SavedNumber Redial feature code when the Autodial feature asks youto enter a number.


88 / Call Forward

Call Forward [Feature)pJ

Forward your callsYou can have all your calls forwarded to another telephone in theNorstar system.

1. Press [FeatureI p].

2. Enter the number of the internal telephone to which youwant your calls forwarded.

Forwarding remains in effect until you enter the Cancel CallForward feature code.

Cancel Call ForwardYou can start to receive calls again.

1. Press [Feature] T;rlj7/.

Call Forward on BusyCall Forward on Busy redirects calls to another telephone whenyou are busy with a call. The System Coordinator sets up Call

Forward on Busy in Administration programming.

Call Forward (No Answer)Call Forward (No Answer) forwards unanswered calls to anothertelephone. The System Coordinator sets up Call Forward (NoAnswer) in Administration programming.

Call Forward OverrideYou can call someone and ask them to stop forwarding their callsto you.

1. Dial that person’s number and ask them to cancel callforwarding. Your call will ring at that person’s telephoneeven though they are forwarding their calls.

Related featuresDo Not Disturb [Feature1~~

You can use the Do Not Disturb feature to forward your calls tothe Prime telephone.


Call Forward / 89

Line Redirect& [EGG---j pi-l pi--JNote the differences between Line Redirection and Call Forward.Call Forward forwards all calls that arrive at a particulartelephone to another telephone within the Norstar system. Lineredirection redirects only the lines you specify, no matter whichtelephones they appear on, to a telephone outside the Norstarsystem.

DisplaysYou will see some of the following displays while forwarding yourcalls. See Do Not Disturb for a full explanation of that feature.See Answering the telephone for displays that occur when atelephone receives a call forwarded by another telephone.

Forward deniedL I

Forward to:I

/Forward>22iRNtEL/

Not. in service

You cannot forward calls to thenumber you have chosen. There areseveral reasons why this can happen.For instance, you cannot forward yourcalls to a telephone that has beenforwarded to your telephone.

Dial the internal number or press theInternal Autodial button of thetelephone to which you want your callsto be forwarded.

Your calls are being forwarded totelephone 221. Press the CFINCELbutton or [r] 1;;7 1;;7w h e n y o uwant to stop forwarding your calls.

Two or more telephones are linked ina forwarding chain, and one of them isout of service or is being used toprogram the system.

NotesWhen a call is forwarded, it does not ring but its line indicator stillflashes on your telephone. You can answer the call by pressingthe button next to the flashing indicator.

Modular DR5 System Coordinator Guide;

90 / Call Forward

If the telephone to which you forwarded your calls does not havethe same external lines as your telephone, the forwarded callsappear on internal line buttons.

Telephones that have Call Forward on Busy active can stillreceive Priority calls. Call Forward on Busy does not forwardcamped calls.

When Call Forward is active, all calls go to the call forwarddestination, regardless of the Call Forward on Busy and CallForward no Answer settings. ’

If you are one of a group of people who regularly forward theircalls to one another, be aware that it is possible to set up forwardloops in which a call is forwarded from one telephone to anotherin a circle, and is never answered anywhere.

Calls that are redirected by Line Redirection are not affected byany of the Call Forward features.

. .


Call Information / 91

Call InformationCall Information allows you to display information about incomingcalls. This information is more detailed than the Call Displayinformation you automatically receive. See the Answering thetelephone section in this chapter for details. For external calls,you can display the caller’s name, telephone number, and the

line name. For an internal call, you can display the name of thecaller and their internal number. You can obtain information fromringing, answered, or held calls.

Names and numbers for external callers are displayed only if youhave subscribed to Call Display services from your localtelephone company.

Display Call Information before or after answering1. To find out who is calling or to obtain information about your

current call, press [Feature) (SJ 1;1 r;l.

2. If the call is an internal call, the caller’s name and theinternal number are displayed.ORIf the call is an external call, Call Display information isdisplayed according to how this feature was programmed inAdministration programming.

To obtain more information about an external call:For a one-line display, press q repeatedly to display moreinformation about the call.ORFor a two-line display, continue to press VIEW to displaymore information about the call.

Display Call Information for a call on hold1. To obtain information about your held call, press

@zz-p-j~L1-].

2. The display shows .Sel ect a call.

3. Select the line on hold.


92 / Call Information

4. If the call is an internal call, the caller’s name and internalnumber are displayed.ORIf the call is an external call, the caller’s information isdisplayed.

To obtain more information about an external call:For a one-line display, press I# repeatedly to display moreinformation about the call.ORFor a two-line display, continue to press MEW to displaymore information about the call.

Related featuresCall Log

Call Log displays the same information as Call Informat.ion, alongwith the date and time of the call, and the number of times thec a l l e r c a l l e d .

Displays

E:12:EW 1You would see this display if you wereon an active call with a caller at555 ,236

-

lb95551234 You would see this display if you were( E X I T UIEW on an active long distance call with a

caller at 555-l 234.

‘NotesCall Display information becomes available between the first andsecond ring of an alerting call. If you answer before the CallDisplay information is available on your display, and you press[Feature] D rl /Y-J, you will only see the line number or linename.


Call Log / 93

Call LogCall Log creates a list of records of incoming external calls. Thelog could contain the following information for each call:l sequence number in the Call Log,

b name and number of caller,

b indication if call was long distance,

b indication if call was answered (and identification of whoanswered it),

b time and date of the call,l number of repeated calls from the same source, and4 name of the line that the call came in on.

Call Log has many benefits. For example, you may find it helpfulto :

b keep track of abandoned or unanswered calls,

b call back a customer who was unable to reach anyone, ^0 track patterns for your callers (for example volume of calls

and geographical location of calls),b record caller information quickly and accurately, andl build a personal telephone directory from log items.

Log space is assigned to each telephone. Since a log canbecome full, Call Log has Autobump, which when set to ON,allows new calls to be logged, while at the same time deleting oldentries.

Names and numbers for external callers are displayed only if youhave subscribed to Call Display services from your localtelephone company.


94 / Call Log

Choose Logging Options [Feature) I” [ii-l 1-7)You can select the type of calls that will be stored in your CallLo9

1.

2.

3.

4.

5.

6.

Press (Feature1 FJ [8 m.

If the default has not changed, the display shows No WEanswered. If you want to log calls that were not answered,press E or (Feature]ORPress NEXT or q to display the next selection.

The display shows Unanswered br me. If you want to logcalls that were unanswered at your telephone but answeredelsewhere in the system, press K or (Feature].ORPress NEXT or a to display the next selection..

The display shows Los al 1 ~a1 15. If you want to log allcalls, answered and not answered at the telephone, pressmor [Featurs].ORPress NEXT or a to display the next selection.

The display shows No auto1 egging. If you do not wantinformation to be automatically logged, press m or[Feature) .ORPress NEXT or q to return to the first selection.

To exit, press [Rls.

Use Logit (manually log a call) (Feature1 [8] [i-j 133-jIf your calls are not automatically logged, Logit lets you manuallylog call information when you are connected to an external call.Being able to store information for your current call can be helpfulin many situations. For example, you may want to:

0 record a caller’s information without using paper and pencil,0 record only selected calls that you personally choose, as

opposed to using Call Log automatically, andl quickly record caller information before a caller hangs up.


Call Log / 95

To manually log an external call:

1. Press [Feature] r] [1] (3.ORProgram this feature on a memory keyTelephones section in this chapter.)

Use Autobumping

(See the Norstar

‘Since your log has a set number of entries that it can hold,Autobumping is a feature that lets you tell Norstar what to dowhen your log becomes full. When Autobumping is ON, a newlog entry causes the first entry to be deleted. If Autobumping isOFF, your Norstar system will not log new calls when your log isfull.

1. To turn Autobumping ON, press [Feature] r](1 a.ORTo turn Autobumping OFF, press (Feature] (;rl[fl r;7 (5.

Enter Call Log [Feature] m [i-l F]You can enter your Call Log to view stored information. The Logmay display special characters. These are described in detail inthe description of Displays, later in this section. To view your log:

\1. Press [Feature] [8] r] F].

2. The display shows the number of previously read items(Old) ,and the number of new, unread items (New) in the log.

3. To view old items, press $ILJ or W.ORTo view new items, press, !4EJ or q .ORTo return to an item viewed when you last exited the log,press RESUME or (0.

Mod.ular DR5 System Coordinator Guide

96 / Call Log

Navigate within Call LogYou can navigate within your Call Log to view a particular logentry. You can also scroll within an entry itself.

1. To scroll through an entry, press MORE or 1-1 +ORTo view the next entry, press NEXT or q .ORTo go back to the previous entry, press n.

2. To exit, press ml.

Erase Log ItemsIt is necessary to routinely erase read log items to make spacefor new items in your log.

1. Navigate to the item you want to erase.

2. Press ERIE or [j.

3. To exit, press (Rls.

If you accidentally erase an item, you can undo the erasure.

1. Immediately after accidentally erasing an item, press UNDOO r (Hold1.

2. To exit, press m.

Call from Call LogYou may find it helpful to place calls from within your Call Log.Each stored caller number may vary according to the informationassociated with that particular call. If the caller number involves aCentrex or PBX system, the first few digits may need to be“trimmed” to make the caller number dialable. If the number thatyou want to call is long distance or uses line pool access, digitsmay need to be added to the beginning of the number.

Place a call1 . Navigate to the log item for the number that you want to dial.

2. Display the number and edit it if necessary to make itdialable (the instructions for adding or trimming digits follow).

3. Press an external line or line pool button.


Call Log / 97

4. Lift the receiver. This is not necessary if Handsfree isprogrammed at your telephone.

5. The displayed number is dialed.

Trim a number involving Centrex or PBXTo trim the caller number:

1. Press TRIM or +[-I, once for every digit that youwant to remove.

‘Add digits for long distance or line pool access1. Add digits to the number by pressing the appropriate dial

pad digits, just as you would do to dial.

2. To remove digits you have added, press BKSP or+[-I, once for every digit that you want to remove.

Optional PasswordYou have the option of accessing your Call Log through apassword. If you forget your password, there is a facility inAdministration programming to clear it (and then you could entera new password from your telephone).

Assign a password to your Call Log1. Press [Feature] F] Is] [F]. The displays shows

New Passwrd: _.

2. Enter your four-digit password. The display showsRepeat New: -.

3. Re-enter your four-digit password. The display showsPassword changed, which confirms that your password hasb e e n a s s i g n e d .

Using your Password to enter Call Log1. Press (Feature] [BI F] (2) to enter Call Log.

2. If you have programmed a password, Password: -appears.

3. Enter your four-digit password.

Change your password1. Press [Feature] F] [8] [5]. The display shows

01 d passwrd: _.


98 / Call Log

2. Enter your old password. The display showsNew Passwrd: -.

3. Enter your new four-digit password. The displays showsRepeat. New: -.

4. Re-enter your password. The display showsPassword changed, which confirms that your password hasbeen changed.

Delete an assigned passwordAfter assigning a password to your Call Log, you may laterdecide that you do not want to use a password at all.

1. Press (Feature1 Fj [Sl(5]. The display shows01 d fasswrd: _.

2. Enter your old password. The display shows .New Passwrd: -.

3. Press K or [Hold]. The display showsNo pswd assigned, which confirms that your password hasbeen deleted.

Related featuresCall Information

The same Call Display information as in Call Log is displayed,but it is not recorded in a log.

DisplaysYou will see some of the following displays as you use Call Log.

This is a Call Log item with itssequence number. When the first digitis underlined, it is a new item.

123KQTE SMITH This indicates that the call wasNEXT ERME MORE answered.

LEiiEZJ This indicates a long distance call.


Call Log / 99

49/123456?898123NEXT ERQSE MORE

~utoburwins O N 1

Rukoburwing OFF

/CallICalls f o r Yml I

Cal 1 1 owed

I I

I n use: SETNFIME~~ I

!Ite.

The “slash” symbol (I) indicates thatthe displayed information for a call hasbeen truncated.

This is the repeat call count,er, shownalong with time and date display. Itindicates the number of calls you havereceived from the same caller.

The Autobumping feature is active.

The Autobumping feature isdeactivated.

One or more calls have beenautobumped.

There is one new item in the Call Log.

There are two or more new items inthe Call Log.

The call was successfully logged withLogit.

Your active call must be held orreleased before entering Call Log.

The external line is in use.

The item was erased from the CallLog.

This display shows that this call wasanswered at telephone 227.

This display shows that this call wasmanually logged.

This display shows that this call wasnot answered.

Your Call Log is empty.


Log is ful l I No additional calls can be logged untilyou either turn Autobumping ON, oryou delete some items in your log.

This indicates that there are one ormore items in your Message WaitingList, and there are one or more newentries in your Call Log.

New calls begin This appears before the first “New”item when navigating from the “Old”items to the “New”.

(No free 1 ins I All lines in the pool are in use.

No information is available on the call.

No log space has been assigned to

1 Ithe telephone.

/No There are no new calls in the Call Log.

No 01 d itemsI

There are no old or “viewed” items inthe Call Log.

100 / Call Log

The resume item is no longer in the

L 1Call Log due to Autobumping, repeatcall update, or log reallocation.

jPrivate The caller’s name is private.

Private number The calfer’s number is private.

I I

/ReleaseOn an M7100 ‘Telephone, the activecall must be released before enteringCall Log.

1: Unknown call The caller’s name and number areunknown.

1: Unknown name The caller’s name is unavailable.


Call Log / 101

1: Unknown number The caller’s number is unavailable.

NotesYou may want to use the punch-out overlay, which is provided inthe Call Log Feature Card. This card is available in a separatelyorderableCall Display Button Cap Kit. Please contact yourCustomer Service representative.

The long distance indicator, as well as the caller’s name andnumber, may not be shown in the log, depending on the CallDisplay services provided by your local telephone company.

For tips on programming Call Logs, see the Call Displaygervicessection.


102 / Call Park

Call ParkPark a call

You can suspend a call so that it can be retrieved from anytelephone in your system.

1. Press 1-1 [rl [el .

2 . Use the Page feature to announce the retrieval codedisplayed by your telephone.

Retrieving a parked call1. Select an internal line.

ORIf you have an M7100 Telephone, pick up the receiver.

2. Dial the call park retrieval code.

DisplaysYou will see some of these displays while parking a call. Youmay see some of these displays while retrieving a parked call.

171 ready parked

Inval id number

The person you were talking to hasalready parked your call. You cannotpark the same call.

You have attempted to park a call withno active call on your telephone. If thecall you wish to park is on hold, youmust reconnect to it before you canpark it.

You have entered an invalid retrievalcode.

There was no call on the retrievalcode you entered.

You have attempted to park a call, butthere are no calls at your telephone.


Call Park / 103

You have tried to park a conferencecall. Split the conference and park thecalls separately. The person whoretrieves the calls can reconnect theconference.

Record the code shown. Use Page([-I r] li;7) or press PFlGEt oannounce the call and its retrievalcode.

All available retrieval codes are in use.Transfer the call or take a messageinstead.

NotesWhen you park a call, the system assigns one of,nine codes forthe retrieval of the call. These codes consist of the Call Parkprefix, which may be any digit from 0 to 9, and a two digit callnumber between 01 and 09. For example, if the Call Park prefixis 4, the first parked call is assigned Retrieve Park code 401.

Your Installer sets the Call Park prefix in Configurationprogramming. If the Call Park Prefix is set to None, parking isdisabled.

Your installer also sets the Call Park Callback delay inConfiguration programming. External calls parked for longer thanthe program delay are returned to your telephone.


104 / Call Pickup

Call PickupYou can pick up a call that is ringing at another telephone.

Directed Pickup [Feature] p-j F]You can answer any telephone that is ringing in your Norstarsystem

1. Press [Feature] r] Is.

2. Enter the internal number of the ringing telephone.

Group Pickup [r]lqrJYour Norstar system can be divided into as many as nine Pickupgroups. If you are a member of a pickup group, you can pick up acall that is ringing at any telephone in your pickup group:

1. Press [Feature] 0 a.

Trunk Answer [Feature]]pTj~]The Trunk Answer feature allows you to answer an external callthat is ringing at any other telephone in your office.

Trunk Answer works only with calls that are ringing on lines forwhich a Service Mode is active and if Trunk Answer is ON inAdministration programming.

DisplaysYou may see some of these displays while using a Call Pickupfeature.

lR1readY j o i n e d/ You are already connected to the’telephone that made the call you are

trying to pick up. This can happen ifyou are on a call to a co-worker, yourco-worker dials the number of atelephone in your Pickup group, and;ou attempt to pick up that call.


Call Pickup / 105

Your telephone is not a member of a

/No butt#n f r e e1 You have tried to pick up a call whenyou have no line button available.

(Pickup) There is no call that you canpick up or the call that was ringing hasalready been answered.

(Trunk Answer) The call that is ringingis on a line that is not in a ServiceMode.

You have attempted to pick up a callon someone else’s private line.

Enter the internal number of thetelephone that is ringing. (You mayuse an Internal Autodial button to dothis.)

If you decide not to answer a ringingcall once you have activated DirectedPickup, press (-1. The call willcontinue to ring.

NotesCall Pickup cannot be used on private lines. Group Pickup cannot be used to retrieve a camped call.

To use Directed Pickup, the telephone must be ringing. If, forexample, the auxiliary ringer is ringing, but the call is not ringingat a telephone, the call cannot be answered using DirectedPickup. It must be answered normally at a telephone that has aflashing indicator for the call, or by using Trunk Answer.

If a call is ringing on an Answer button, you can use DirectedPickup to answer the call by entering the internal number of anymember of the Answer group.


106 / Call Pickup

If there is more than one incoming call at a telephone in a pickupgroup, a call ringing on the Prime line is answered first followedby calls on external lines and, finally, calls on internal lines.

If there is more than one incoming call on lines in a ServiceMode, the Trunk Answer feature picks up the external call thathas been ringing the longest.

The System Coordinator can assign telephones to one of ninePickup groups in Administration programming.


Call Queuing / 107

Call Queuing [Featurep-JTJTJ

When you have more than one call ringing at your telephone, youcan choose the call that has the highest priority.

1. Press [Feature1 (81 [o r;l.

2. The system connects you to the call that has the highestp r i o r i t y .

NotesCall Queuing answers incoming calls before callback andcamped calls.

Call Queuing can be programmed onto a memory button.


108 / Camp Un

Camp OnCamp a call

You can send an external call to another telephone, even if all itslines are busy.

1. Press [-I [I [2].

2 . Dial the number of the telephone you want to camp the callto.

Related featuresTransfer pz----]fl@

Camp On is a variation of the Transfer feature.

DisplaysYou will see some of the following prompts while Camping a call.

/221 llND CRLLEmKl

!Carw denied/

‘Camp to:CRNCEL

You tried to camp a call to a telephonethat already has a camped call. Thecall has come back to you. Press theCFrLLBFlCK button or the line button toreconnect to the call. On the M7100Telephone, just pick up the receiver.

The person to whom you redirected acall has Do Not Disturb active on thetelephone. The call has come back toyou. Press the CFrLLBFrCK button orthe line button to reconnect to the call.On the M7100 Telephone, just pick upthe receiver.

You have tried to camp an internalcall. You can only camp external calls.

Dial the number of the internaltelephone to which the call will besent.


Camp On / 109

Cawed: 221cFlLLBFicK

/Line001 hung UP 1

IMake c a l l first. 1

Release a call

The telephone to which you camped acall did not answer the call. The callhas come back to you. PressCRLLBtXK or theline button toreconnect to the call. On the M7100Telephone, just pick up the receiver.

A call you camped has come back toyou, but the caller hung up before youcould reconnect.

You have no call to camp. If the callyou want to camp is on hold, take it offhold and then camp it.

The telephone to which you havecamped a call is out of service or isbeing used for Configuration or .Administration programming. The callhas come back to you. PressCFlLLBWK or the line button toreconnect to the call. On the M7100Telephone, just pick up the receiver,

The line that the camped call is on isin use or that line does not appear atyour telephone. Release the line orrelease an internal line.

NotesIf you use Call Queuing to answer a camped call, external callsare answered before the camped call.

Camped calls appear on a line button on the receiving telephone,if one is available. If not, there is just a message on the displayand Camp tones.


110 / Conference

Conference [Feature] 13J-Create a conference

You can talk to two people at once.

1. Make sure you have two calls, one active and one on hold.

2. Press (Feature] Is].

3. Take the held call off hold (this is automatic on the M7100Telephone).

Conference using Privacy [Feature] gi-1 mNormally your calls are private; no one else can pick up your lineand join in your conversation. You can turn privacy off for a callallowing another person with the same line to press the-linebutton and join in your conversation, forming a conference.

1. Press (Feature1 [8] 131.

2. Tell the other person to press the line button and join yourconversation.

Disconnect one partyYou can disconnect one party from a conference and continuetalking to the other.

1.

2.

3.

Press the line button of the call that you want to disconnect.The call that you want to keep is automatically put on hold.ORFor the M7100 Telephone, press (Feature] rl EJ I whichplaces one party on hold. Press [Hold1 again ifnecessary, to put on hold the party that you want to keep.

Press (Rls. The call is disconnected.

To speak to the remaining party, press the line button of theheld call, or for the M7100 Telephone, press [Hold].


Conference / 111

Independently hold two callsFor all Norstar telephones except- the M7100 Telephone, you canput the two people on hold independently so that they cannot talkto each other.

1. Press the line button of one person. The other person isautomatically put on hold.

2. Press [Hold]. The second person is put on hold.

You can reestablish the conference.

1. Take one call off hold.

2. Enter the Conference feature code.

3. Take the other call off hold.

Put a conference on holdYou can put a conference on hold, allowing the other two peopleto continue speaking to each other.

1. Press [Hold]. The display shows CC& cm ho1 d.

You can reconnect to the conference.

1. Press either of the held line buttons, or for the M7100Telephone, press [Hold). You are reconnected.

Split a conferenceYou can talk with one person while the other person is on hold.

1. Press the line button of the person you want to speak to.The other person is automatically put on hold.ORFor the M7100 Telephone, press [Feature] 13, which putsthe first party on hold. Press [r] again if necessary toswitch parties.

You can reestablish the conference.

1. Press [Feature] 13.

2. Take the held call off hold. This is not necessary for theM7100 Telephone.


112 / Conference

Related featuresUnsupervised Conference [pzz---j~[Ol

You can disconnect yourself from the conference and leave theother two people talking by pressing ((Feature] lf7 p]). However,

/ if both of the other people are outside the system, there aresome restrictions: At least one of the outside callers must havecalled you and that call must be on a disconnect supervised line.

DisplaysYou will see some of these displays while using the Conferencefeature.

/3parties You are trying to add a fourth party toyour conference call, or to join twoconferences together. Release .onecall from the conference before addinganother, or keep the two conferencesseparate.

/Conference busr 1

Make calls first

Privacy control cannot be used oninternal or conference calls.

You have put a conference call onhold.

You have tried to make a conferencecall, but your system is alreadyhandling its maximum number ofconference calls.

You are on a conference with the twolines or telephones shown. You candrop out of the conference and leavethe other two parties connected(Unsupervised Conference) bypressing TRFiNSFER or entering theTransfer feature code.

You have tried to set up a conferencecall, without having made the calls thatare to be connected. Make both callsfirst.


Conference / 113

/ M a k e c a l l f i r s t 1

p-1

Press he1 d 1 ine

Notes

You have tried to use Privacy Controlwhen you are not on a call.

You have tried to set ‘up a conferencecall while connected to only one caller.Put your first call on hold, make asecond call, and enter the Conferencefeature code again.

You have put a conference call onhold from your M7100 Telephone,then tried to get another line. YourM7100 Telephone can handle onlytwo lines at a time, and yourconference call is using both of them.

You have activated the Conferencefeature with one call active andanother on hold. Press the line of thecall on hold to bring that person intothe conference.

Only the person who established the conference can process theconference in any of the ways just described.

The Conference feature supports only three people.

If you are using an M7100 Telephone:. Your conference is connected as soon as you enter the

Conference feature code. There is no need to take thesecond call off hold.

0 To split a conference, press (Feature1 [;;7 (3. Then, press[Hold-] to change from one caller to the other.

0 You cannot independently hold two calls.

s You cannot join an existing two-party call to establish aPrivacy conference although you can use the Privacyfeature for calls at your telephone.


114 / Conference

When a third person joins a conversation on a line that hasprivacy turned OFF, the call becomes a conference. All the rulesapplicable to a conference apply except that there is onlyone-line in use, instead of the normal two. This means that youcannot split a conference set up using Privacy.

In certain situations, you may experience lower volume levelswhen using the Conference feature with two external calls.


COS Password / 115

COS PasswordChange your Class of Service

A Class of Service password is a six digit code that lets youswitch from your current Class of Service to one that lets you dialnumbers prohibited by your current Class of Service.

1. Press [Feature] (61 m.

2. Enter your COS password.

DisplaysYou will see the first of these displays when entering a COSpassword, you may also see the second.

(Blank display) Enter your password. Itwill not be shown on the display.

~I&al i dPasswwd 1 You have entered a password that isnot programmed into your system.

NotesIf you use your Norstar system from outside the office, you mayhave to enter a Class of Service password to gain access to thesystem. Class of Service passwords can give you access tofeatures not available with the regular Class of Service. SeeUsing Norstar remotely.

You must enter a Class of Service password each time you wishto make a call using a Class of Service not normally available onyour line or telephone.

Norstar allows up to 100 Class of Service Passwords.’

The System Coordinator defines Class of Service passwords inAdministration programming.


116 / Customizing your telephone

Customizing your telephoneYou can change the way a telephone works in several ways.Some of the following features are assigned to telephones inAdministration programming. You can turn other features ON andOFF at individual telephones.

Automatic HandsfreeAutomatic Handsfree lets you make or answer a call withouthaving to pick up the receiver or press the [Handsfree] button. Thetelephone’s internal microphone and speaker turn onautomatically when you make or answer a call.

The System Coordinator assigns Automatic Handsfree capabilityto a telephone in Administration programming. Full Handsfreecapability must be assigned to a telephone before AutomaticHandsfree capability can be assigned to it. This is also done inAdministration programming.

This feature is not available on M7100 Telephones.

Contrast Adjustment [Feature] 1-g [rlYou can set the contrast level of your telephone display.

1. Press [Feature] F1 r] .

2. Choose the contrast level you like best. The number ofcontrast levels available varies from one Norstar telephoneto another.

This is the display you will Isee in Contrast adjustment.

Press a number for the contrast levelyou want or press Up or DOWN. Press[7] or Qg to set the newcontrast level./


Customizing your telephone / 117

Dialing Modes [Feature) 1”1T;rl(2You can set the dialing mode of your telephone.

1. Press [Feature-] fl@1(2j.

2. Choose the dialing mode you want.

Norstar supports three dialing modes; Automatic Dial, Pre-Dial,and Standard Dial. All three modes support on-hook dialing.(On-hook dialing means dialing a call without picking up thereceiver.) The special features of the Automatic and Pre-Dialmodes are available only when you dial on-hook.

The Dialing Modes feature code cannot be programmed onto amemory button.

Standard DialIn Standard Dial mode, you make a call by selecting a line anddialing the number. If you have a Prime line, it is selectedautomatically when you lift the receiver or press Lj].

Standard Dial does not support on-hook dialing on an M7100Telephone. If you have an M7100 Telephone, use the AutomaticDial or Pre-Dial feature for on-hook dialing.

Automatic DialIf you have a Prime line assigned to your telephone, AutomaticDial allows you to dial a number without selecting a line. YourPrime line is selected as soon as you start dialing a number.Automatic Dial does not work if your Prime line is in use.

Telephones connected to an Analog Terminal Adapter (ATA)cannot use Automatic Dialing.

Pre-DialPre-Dial allows you to enter a telephone number, check it, thenchange it before actually making the call. The call is not dialeduntil you select a line or line pool, or pick up the receiver.



You can pre-dial both external and internal numbers. You must,however, select the correct type of line (external or internal) forthe type of number you have entered.

If all the lines on your telephone are busy, you will not be able toenter a telephone number.

If your telephone starts ringing while you are pre-dialing anumber, you can stop the ringing by turning on Do Not Disturb([Feature] Is] 01). This does not affect numbers you areentering.

This is the display you will see when selecting a Dial mode.

iZik:datd d i a l OKi The current dial mode is shown. Pressa or NEXT until the dial mode youwant appears. Press [HOldI or mto select the displayed dial mode. IfAutomatic Dial is not available it isbecause you have no Prime line.

Language ChoiceEnglish [Featurejfq’p-@J~You can select English as the language of your telephonedisplay.

1. Press [r] F] [K] (OJ L1J.

Alternate Language [Feature) (” j5 p-J Iz_You can select the alternate language as the language of yourtelephone display.

1. Press [Feature] r+] F] [o] (21.

Each Norstar system supports English and one alternatelanguage. Norstar systems are available with either French orSpanish as the alternate language. Button caps are available inboth alternate languages.

You can select either English or the alternate language at eachtelephone. When your system is first installed, all telephones willuse English.



You can program a memory button for one-touch switchingbetween languages. Program (Feature] m (5 m 1;7 onto thebutton. Pressing the button will switch you back and forthbetween English and the alternate language.[Feature] a 15 [o (2 cannot be programmed onto a memorybutton.

One of the following displays will appear when you enter alanguage choice feature code.

/EnI Fre”ch.Telephone display messages will be in

Telephone display messages will be in71 Spariish.

Te!cphone display messages will-be in

Move Line buttons (--11”]181flYou can move external lines to different buttons on yourtelephone. You can use this feature to arrange your lines in theway that makes the most sense to you.

1. Press t-1 F] Is] II].

2. Press the button you want to move the line from.

3. Press the button you want to move the line to.

You will see some of these displays while moving lines.

^.”

~Irwal id location/ You have tried to move a line to abutton that cannot be used as a linebutton, such as a Handsfree/Mutebutton, or an Answer button.

Press the button of the line you wantto move. Press QUIT or (Feature1when you have finished moving lines.



Press the button you want to move theline to. Neither of the buttons iserased. The lines, or the line andfeature,, simply switch places.

The button you are trying to move isnot a line button. If you are trying toswitch a line and a feature, move theline to the feature button and not viceversa.

Pulse/Tone DialingEach external line is set to either pulse or tone dialing. Pulsedialing is the traditional method of dialing used by rotary dial orpush button single-line teiephones. Tone dialing allowstelephones to communicate with other devices such as .answering machines. Tone dialing is required to access thefeatures that PBX systems may offer or to use another Norstarsystem remotely. (For more information, see the section UsingNorstar remotely).

Your Installer sets your lines to pulse or tone dialing inConfiguration programming.

To switch from pulse to tone dialing ElIf your external lines are programmed for pulse dialing, you canswitch your telephone temporarily to tone dialing.

1. Press q while on an active line. Once you hang up, yourtelephone returns to pulse dialing.

Ring Type [Feature] pq mYou can choose one of four distinctive rings for your telephone.This makes it easier to identify your telephone in an open office.

1. Press [Feature) F] [6

2. Choose the ring type you want.


This is the display you will see when choosing a ring type.

Press a, m, a, a or NEXT. Youhear the selected ring for twoseconds. Repeat until you hear thering you prefer, then press [HDld]or OK- -

,:’

Ring Volume [-GiGi+ IT-1 18 [oYou can set the volume at which your telephone rings.

1. Press l-1 I+] @l FJ. The telephone will ring.

2. Press j-1 to adjust the volume.

This is the display you will see while setting Ring volume.

Press either side of the volume bar(l-1) to adjust the volume.

Telephone Administration LockTelephone Administration Lock limits the ways in which you cancustomize your telephone. There are three types of TelephoneAdministration Lock: Full, Partial, and None.

Full Administration Lock lets you change the contrast of yourtelephone’s display, use Ring Type, Ring Volume and ButtonInquiry, and control the volume of your speaker.

Partial Administration Lock allows you to forward your calls, turnon Do Not Disturb and Service Modes, and use the BackgroundMusic, Send Message, Ring Again, Privacy, and Trunk Answerfeatures.

None (No Administration Lock) allows you to access all featuresthat are programmed for your telephone. The System;:Coordinator assigns Administration Lock to each telephone inAdministration programming.



Telephone Administration Lock does not affect call handlingfeatures.

Related featuresAutodial

You can program your telephone’s memory buttons to dialfrequently used numbers with the Autodial feature.

Feature programming [Feature) [” /-i-lYou can program feature codes onto your telephone’s memorybuttons using the Feature programming feature.

Speed Dial programming [Feature\ I”] aYou can program personal speed dial numbers onto speed dialcodes 71 to 94 using the Personal Speed Dial programmingfeature.


Dialing / 123

DialingOne of the most important features of your telephone system isthe ability to dial telephone numbers. Many features require youto dial telephone numbers. The displays associated with dialingare listed here.

Direct-dialYou can dial a Direct-dial telephone with a single digit. TheDirect-dial telephone is usually in a central location, such as areceptionist’s or secretary’s desk. It is usually a Prime telephoneand a Central Answering Position (CAP).

External line access codeThe external line access code is the number you dial to get an.external line. You will need to use an external line access code ifyour Prime line is an internal line. The code will connect you to aline pool through your internal line.

If your Prime line is an external line, or if you select an externalline on your telephone, you will not need an external line accesscode. You will always need an external line access code on anM7100 Telephone.

Your Installer assigns the external line access code inConfiguration programming.

Last Number Redial [r]pi--J/ You can redial the last external number you‘ dialed.

1. Press [Feature] 1;;1.

Ring Again [Feature1 [2-JIf you can’t get through to someone on your Norstar systembecause their telephone is busy or there is no answer, you canhave the Norstar system tell you when they hang up or next usetheir phone.

1. Press jFeature] [2 before you hang up.


124 / Dialing

You can also use Ring Again to tell you when a busy line poolbecomes available.

Using Ring Again cancels any previous Ring Again requests atyour telephone.

Cancel Ring Again [Feature] r;;l mYou can cancel a ring again request by entering the Cancel RingAgain feature code.

Saved Number Redial [Feature1 [6 F]You can save the number of the external call you are on(providing you dialed the call) so that you can call it again later.

1. Press (Feature1 IFI LLJ while you are still on the call.

You can dial a saved number.

1. Press (Feature7 a LLJ when you are not on a call.

Related featuresAutodial pzG-j [” fi-]/[Feature) p-j 1;;7

The autodial feature lets you program telephone numbers ontomemory buttons for one-touch dialing.

Dialing modes [Feature] I”_] [iq @-JNorstar supports three different methods of dialing. They aredescribed in the Customizing your telephone section under theheading Dialing Modes.

Line PoolsLine pools give you access to many external lines.

Priority Call (%GK---)(6~If you get a busy signal when you call someone in your office,you can interrupt them using Priority Call.

Speed Dial [Feature] lo_lThe Speed Dial feature lets you dial programmed numbers byentering speed dial codes.


Dialing’/ 125

DisplaysYou will see some of these displays while selecting lines anddialing telephone numbers and in response to the numbers youdial.

221 busyPRIORITY LFlTER

LRTER

/ C a n ’ t ring again1

You are dialing using Pre-Dial. Toerase an incorrect digit, press BKSPor *[j(o)]. When the number iscomplete, select a line or lift thereceiver.

The telephone you have called has nointernal lines available. You may pressLOITER to use the Ring Again orMessage features or press PRIORITYto make a Priority Call.

This prompt remains on your displayas long as you are on a call you havedialed. You may transfer the call bypressing TRFINSFER.

Your telephone is already connectedto the telephone you are trying to call.Check your active line buttons, andreturn to that call.

.

Wait for the telephone to beanswered, or press LFlTER to use theRing Again or Messages features.

Wait for the telephone to beanswered. If no one answers, you maypress LFlTER to use the Ring Again orMessages features, or pressPRIORITY to make a Priority Call.

You cannot use Ring Again on yourcurrent call. You can only use RingAgain while you have a busy signal onan internal call or line pool request orwhile an internal call is ringing.


126 / Dialing

/Do not. disturbIPRIORITV Lmm

In use: 221I

It-ml id number

Line deniedt 1

/Line

jLineBB1 TRFlNSFERl

/No but,t.on free

!No last. numbw

/NoII I

No number savedI I

The telephone you are calling is in DoNot Disturb mode. Press LFlTER touse the Ring Again or Messagesfeatures, or press PRIORITV to makea Priority Call.

The line you have chosen is in use atanother telephone. Use a differentline, or wait until the line is free.

You have entered a number that doesnot exist.

You have attempted to use someoneelse’s private line.

The line you have chosen is in use.Try another. If the line remains in useand never seems to clear, it may behung. See Lines in the SystemFeatures section for information onhung lines.

Enter the digits of the number youwant to dial.

You have tried to make or receive acall when no line button was available.

You have not dialed an externaltelephone number since the lastpower interruption or system reset.

Either you have no Prime line or yourPrime line is busy. Select a linemanually before dialing.

You have tried to save the number ofan incoming call. You can only savenumbers that you have dialedyourself.

You have tried to use Saved NumberRedial, but have not first saved atelephone n.umber. The SavedNumber Redial memory is empty.


Dialing / 127

NC& in service

Restricted call

Se1 ect a 1 in9L I

lVour

You have entered the number of atelephone that is not in service.

The telephone you have called is onanother call. Press LFlTER to use theRing Again or Message features.

The call you are trying to make is notallowed for your Class of Service.Make your call on a line or telephonethat is not restricted, or use a Class ofService password to bypass therestriction.

Press m to use Ring Again. PressNJ if you prefer to send a message.See Message and Ring Again.

Either you have no Prime line, or-thePrime line is in use, or the lineprogrammed onto an Autodialer,Speed Dialer, or Hotline is in use.Select a line and dial again.

Press E to send a message. SeeMessages.

You have dialed your own number.

NotesThe maximum number of digits that Last Number Redial orSaved Number Redial records is 24.

You can copy the telephone number from a Last Number Redialor Saved Number Redial button onto an Autodial button. Simplyenter the Last Number Redial or Saved Number Redial featurecode when the Autodial feature asks you to enter a number.

Each telephone can save only one number at a time with SavedNumber Redial, not one number for each line.


128 / Do Not Disturb

Do Not Disturb (Feature)(8j151

Do Not DisturbYou can stop calls from ringing at your telephone.

1. Press [EZIZl Is] [5.

Only Priority Calls will ring at your telephone. A line button willflash when you receive a call, but the call will not ring..

You can refuse to answer a particular call (including a PriorityCall).

1. Press [Feature] ]] [5] while your telephone is ringing.

Cancel Do Not Disturb /gzz--jTjil~J~You can cancel Do Not Disturb.

1. Press (Feature] F] (BJ 15.

DisplaysDo not. dish-b Your telephone is in Do Not Disturb

mode. Td cancel Do Not Disturb.

Your telephone is receiving callsnormally.

NotesIf you use Do Not Disturb while an external call is ringing, the callwill be forwarded to the Prime telephone. It may also beanswered by anyone whose telephone shares the line it is on.Once you turn Do Not Disturb on, calls will be forwarded to thePrime telephone only if there is no other telephone on which theline appears. (The Delayed Ring Transfer feature transfers allunanswered calls to the Prime telephone after a specified time.)


Feature Programming / 129

FeatureProgramming.

Program a buttonYou can program a feature code onto a memory button.

1. Press rj [“I 13.

2. For all telephones other than the M7100 Telephone, selectthe button you want to program.

3. Enter the feature code you want to program onto the button.

Erase a button lFeafule1fqi-JYou can erase a memory button.

1. Press [Feature) F] q . This is actually the External Autodialfeature code.

2. For all telephones other than the M7100 Telephone, selectthe button you want to erase.,

3. Erase the button by pressing N or 1-1.

You cannot erase Answer, Handsfree/Mute, Intercom, or lineb u t t o n s .

Button inquiry [-la@You can check the function of any line, Intercom, or memorybutton on your Norstar telephone.

1. Press [Feature] I”] lo].

2. For all telephones other than the M7100 Telephone, pressthe button you want to know about.

3. Read the display.

When you are labeling or replacing a button cap, activate ButtonInquiry so that you won’t accidentally activate a feature.


130 / Feature Programming

DisplaysYou will see some of the following displays while programming,erasing, or checking buttons. A variety of displays appear inButton Inquiry. See the display <Feature name> for informationapplicable to these displays.

/Enter(Enter Digits I

Feature movedI

I I

Press m to move either right or left,or press VIEW+ or +YIEW to view anumber that is too long to fit on thedisplay. Press (71 or &C whenyou are finished.

The name of the feature assigned to abutton is displayed when you pressthe button. SHOW appears when thereis more information available. Press@or SHOW for additional information.

If you are checking a Speed Dialbutton, enter the two-digit Speed Dialcode that you want to check.

To erase a button, press [Hold].

While entering a feature code you canpress [Feature] or QUIT to quitprogramming or CLEFLR to clear outthe characters you have entered. Thesystem will accept the entry as soonas you enter a valid feature code.

Press [rj and enter the featurecode you want to program onto thebutton. Invalid codes cannot beentered.

You have programmed a button with afeature that was already programmedonto another button. The feature hasmoved to the button you justprogrammed. Its original button isblank.

You cannot program an autodialer orfeature button while you are on a call.


Feature Programming / 131

Press the button you want to check.Press [Feature) or EXIT when youare finished.

[Prm-am and HOLD To erase a button, press IHOld].

To erase a button, press [r] or

jRelease c a l l s 1 You have tried to use Button Inquirywhile you were on a call or had callson hold.

NotesWhen this book tells you to enter a feature code, you can do soby pressing a memory button programmed with that feature code.in some cases, pressing the button a second time cancels thefeature.

On the M7100 Telephone, Button inquiry shows your internalnumber followed by the function assigned to your single memorybutton.

Any memory button not programmed as an external or internalline, target line, Answer button, or Handsfree/Mute button, isavailable for programming features.

The following feature codes cannot be programmed onto amemory button: Long Tones and any code beginning with @except Language Choice and Contrast Adjustment.


132 / Group Listen

Group Listen

Group ListenYou can let people in your office listen in on a call.

l �.Press IFeature’] [8] ]] [2J. You will hear the caller’s voicethrough your telephone’s speaker.

2. Continue to speak to the caller through the telephonereceiver. The caller will not hear people in your office.

Cancel Group Listen [Feature]T;rlmmYou can cancel Group Listen for the current call.

1. Press [r] 1;;1 Is] m E].

Group Listen is canceled automatically when you hang up theGroup Listen call.

DisplaysYou may see one of these displays with Group Listen.

You have tried to use Group Listenwhen you are not on a call.

You have tried to use Group Listenwithout picking up the receiver.

NotesKeep the receiver away from the speaker, or you may hearfeedback. The higher the volume, the more the feedback. Pressthe a button to prevent feedback when hanging up.

You can switch a Group Listen call to Handsfree by pressingl-1. To switch back to Group Listen, enter the GroupListen feature code again.


Handsfree/Mute / 133

Handsfree/Mute [Handsfree)

Make calls without lifting the receiverYou can make calls without lifting the receiver. However, youmust have a Prime line assigned to your telephone.

1. Press [Handsfree). The telephone’s internal microphone andspeaker are automatically turned on.

2. Dial your call.

3. Speak normally.

Answer calls without lifting the receiverYou can answer calls without lifting the receiver.

1. When your telephone rings, press [Handsfree]. Thetelephone’s internal microphone and speaker areautomatically turned on if you have a Prime line assigned toyour telephone.

2. Speak normally.

Mute HandsfreeYou can switch off the telephone microphone so that you canspeak privately to someone in your office while you are on ahandsfree call.

1. Press IHandsfree]. The microphone is turned off.

You can turn the microphone back on again and continue yourhandsfree call.

1. Press (Handsfree].

Regular call to HandsfreeYou can turn any regular call into a handsfree call.

1. Press [Handsfree] a.nd hang up the receiver.

Handsfree to regular callYou can turn a handsfree call into a regular call.

1 .Lift the receiver.


134 / Handsfree/Mute

NotesThe indicator next to [Handsfree) is solid when you are inHandsfree mode. It flashes when you mute the microphone.

ln open-concept environments, use the receiver or a headsetwhen Handsfree communication is not necessary, or when youneed privacy during a call. Always tell the person you arespeaking to. that you are using Handsfree, and let them knowwho else is listening to the conversation.

Direct your voice toward the telephone. The closer you are to thetelephone, the easier it is for the microphone to transmit yourvoice clearly to your listener.

Wait for your caller to finish speaking before you speak. Themicrophone and speaker cannot both be on at once. Your caller’svoice may be cut off if you both speak at the same time. Noisessuch as a tapping pencil could be.loud enough to turn on yourmicrophone and cut off your caller’s speech.

To prevent a possible echo, keep the area around yourtelephone free of paper and other objects that might screen yourmicrophone. Turning down the microphone’s volume (using[*ml) also prevents echo.

Place the telephone so that any unavoidable local noise (such asan air conditioner) is behind it. This limits the amount ofdisruptive background noise.

A Handsfree button is assigned to a telephone by the SystemCoordinator in Administration programming.

The Handsfree/Mute feature is not available on M7100Telephones.


Hold / 135

Hold [Hold 1

Put a call on holdYou can temporarily suspend a call.

1. Press [Hold].

When a call is on hold, its indicator flashes on all telephones thathave access to the line. The call can be retrieved from any ofthese telephones.

Retrieve a held callYou can connect to a call on hold.

1. Press the flashing line button of the held call.

Automatic HoldYou can switch from one call to another.

1. Press the line button of the caller you want to speak to. Yourcurrent caller is put on hold automatically.

Listen on. HoldIf you have been put on hold, you can hang up the receiver whileyou wait for the other person to return.

1. Press [Hold].

2 . Hang up the receiver.

3. Press the line button of the call. You may hear indicationsfrom the far end that you are on hold (for example, tones ormusic).

4. When the person you were talking to returns you will hearthem through your telephone speaker. Lift the receiver andtalk.


136 / Hold

Exclusive Hold

You can put a call on Exclusive Hold so that it can be retrievedonly at your telephone.

1. Press [Feature] 17 /Fj or [Feature] TJ. The lineappears busy on all other telephones, and the c&all cannot bepicked up by anyone else in the office.

Music/Tones/Silence on HoldExternal callers can hear either music, !a periodic tone, or silencewhile they are on hold. In order for your caller to hear music, yourcompany must have installed a music source.

WARNINGIn accordance with U.S. copyright law, a license may berequired from the American Society of Composers,Authors and Publishers, or a similar organization, if radioor TV broadcasts are transmitted through the Music onHold feature of this telecommunication system.

Northern Telecom Inc. hereby disclaims any liabilityarising out of the failure to obtain such a license.

Your Installer sets this feature to music, tones, or silence inConfiguration programming.

NotesOn the M7100 Telephone, [I] alternates between twolines; one active, one on hold. The M7100 Telephone cannotretrieve a call placed on hold by another telephone.

If the Automatic Handsfree feature has been assigned to yourtelephone, use the Handsfree/Mute feature instead of Listen onHold.


Host System Signaling / 137

Host System SignalingYou can access Host systems, such as Private BranchExchanges (PBX) from Norstar by using Host System Signalingfeatures (also known as End-to-End Signaling). These featureseither send a special signal to the host system or allow you toprogram delays required by host systems onto external Autodialbuttons or Speed Dial codes.

Host system’ signaling codesLink (w,,,]IL_~

If your Norstar system is connected to a Private BranchExchange (PBX), you can use a Link signal to access specialfeatures.

The Link signal can also be included as part of a longer storedsequence on an External Autodial button or in a Speed Dialcode. The Link symbol (Zi) uses two of the 24 spaces in a dialingsequence.

The Pause feature enters a 1.5 second delay in a dialingsequence on an external line. This is often required for signalingremote devices, such as answering machines, or when reachingthrough to PBX features or Host systems.

You can obtain a Pause with one button press if you program thefeature code onto a memory button. More than one Pause canbe programmed onto an External Autodial button.

The Pause symbol (S) uses one of the 24 spaces in a dialingsequence.

For Pulse Dialing, W inserts a 1.5 second pause into the dialingsequence.


138 / Host System Signaling

Programmed Release (FeatureI pq [i-j 19The Programmed Release feature performs the function of the[Rls button in a programmed dialing sequence. When the systemencounters Programmed Release in a programmed dialingsequence, it stops dialing and hangs up the call. TheProgrammed Release symbol (ala) takes up two of the 24 spacesin ,a programmed dialing sequence.

Run/Stop [-]I*~Run/Stop inserts a break point into a sequence of dialednumbers or characters used for automatic dialing. This’may benecessary when you are connecting to a PBX or similar Hostsystem.

For example, you may call a company with an automatedattendant that instructs you to dial the internal number you need.You can program the company number, a Run/Stop, then theinternal number on one External Autodial button. Press theautodialer once to dial the company number. When you hear theautomated attendant, press the autodialer again to dial theinternal number.

The Run/Stop symbol (S) uses one of the 24 spaces in anExternal Autodial or Speed Dial sequence.

Timed Release [Feature] m FJThe Timed Release feature inserts a 1.5 .second pause into asequence. You can use it in a dialing sequence for accessing aremote system, such as a PBX. You can also dial it if you wish torelease a call from your line but keep the line for another call.You will return to dial tone.

The Timed Release symbol (#) takes up two of the spaces in aprogrammed dialing sequence.


Host System Signaling / 139

DisplaysYou may see this display while entering Host System Signalingcodes.

You have entered a code that can onlybe used in a programmed Autodial orSpeed Dial sequence, not on a callyou dial directly. ProgrammedRelease and Run/Stop are for use inprogrammed dialing sequences only.

NotesIf your external telephone lines are programmed for PulseDialing, you can temporarily switch to Tone Dialing by pressingq after selecting the line. Tone Dialing lets your Norstar .telephone communicate with devices and services that respondto tone signals, such as automatic switchboards, and fax oranswering machines.


140 / Line Pools

Line Pools [Feature) (6 p-J

Use a line poolA line pool is a group of external lines that can be shared bymany telephones. You can use a line in a line pool to make anexternal call.

1. If you have a free internal line, dial a line pool access codeon an internal line. (You do not need the Line Pool featurecode.) If you have no free internal line, press1-j [6 a and then a line pool access code.

Everyone in the office should have a list of the line pool accesscodes for the line pools their telephones can use.

DisplaysYou may see some of the following displays while using a linepool. For displays associated with dialing telephone numbers,see the Dialing section.

lCode: --JIDenied i n admin(

lInua1 i d code1

L i n e i n use

t-40 f r e e 1 it-es

Enter a line pool access code.

Access to the line pool you requestedis denied in Configurationprogramming.

You have entered an invalid line poolaccess code.

The line chosen by the system foryour line pool request became activebefore connecting with your call. Retrythe line pool request.

There is no free button on which theline pool line can appear.

You have tried to access your linepool, but there are no lines in the linepool or all the lines are busy. Use RingAgain or call again later.


Line Pools / 141

NotesYou do not usually need to enter the Line Pool feature code touse a line pool. Simply dial the line pool access code on aninternal line. If you have no free internal lines, you will need touse the feature code to get a line pool. You will also need it toprogram access to a specific line pool onto a.memory button.

You can program a button to access a line pool by programmingthe Line Pool feature code and a line pool access code onto amemory button in Feature programming ([-I pc 13). Whenall the lines in a line pool are busy, the indicator for the Line Poolbutton turns on. The indicator turns off when a line becomesavailable.

Your Norstar system can have 15 line pools, and a telephonecan be programmed to access any number of them.

You can use a line pool only to make external calls.

If no lines are available in the line pool, you can use Ring Againat the busy tone. You will be notified when a line in the line poolbecomes available. See Ring Again.

Your Installer gives telephones access to line pools inConfiguration programming. Each line pool is assigned a linepool access code ,in Configuration programming.


142 / Line Redirection

Line Redirection

Redirect a lineLine Redirection lets you send your external calls to a telephoneoutside the office. You may choose to redirect all your externallines or only some of them.

1. Press iZZZ-7 [s] a.

2. Select the outgoing line to be used for redirected calls.

3. Enter the number to which calls will be redirected. ---

4. Select the lines to be redirected.

Cancel Line Redirection lFeature1~~~You can cancel Line Redirection. ”

1. Press IFeature] [s;7 r] 1;;7.

2. Select the lines for which redirection is to be canceled.

Related featuresCall forward (Feature1p-1

Note the differences between Line Redirection and Call Forward.Call Forward forwards all calls that arrive at a particulartelephone to another telephone within the Norstar system. Lineredirection redirects only the lines you specify, no matter whichtelephones they appear on, to a telephone outside the Norstarsystem. Line Redirection takes precedence over Call Forward.

Displays while redirecting linesYou will see some of the following displays while programmingLine Redirection. The displays you see while cancelingredirection are listed after this chart. See the Dialing section fordisplays that occur while entering telephone numbers.

Continue entering digits. Press BKSPor 1-1 to delete incorrectdigits. Press p& or [HOldI whenyou are finished.


Line Redirection / 143

lFlccess denied

IDenied i n admin

I n u s e : 2 2 1 I

/CJut9oin9 l i n e/

You cannot perform line redirection onan M7100 Telephone.

Line Redirection is not allowed onyour telephone. To allow LineRedirection, the Allow Redirectparameter must be set to Y(Yes).

Enter the telephone number to whichyou wish to redirect calls using one ofthe following methods:

l Press an External Autodial button.

l Enter an external telephonenumber of no more than 24 digits.Then, press v] or !I&

l Press [Holdj or Q& if, the lineyou have chosen as the outgoingline is a private network line thatdoes not require you to dial digits.

You have tried to program redirectionwhile someone else is programmingredirection. Only one person canprogram line redirection at a time.

The line you are trying to use forredirecting calls is for incoming callsonly. Choose an outgoing line.

Press @ or the m button to beginredirection. Press REMWE or m tocancel a previous redirection.

You have one external line on yourtelephone, but you need a second lineto perform line redirection. Redirectyour external line using a tine pool, asthe outgoing line.

You are attempting to redirect a lineand the line you have chosen is theoutgoing line you have selected as adestination. You cannot redirect a lineto itself. Select another line.



IRestricted c a l l j

Se1 ect 1 inek)QUIT RLL

IUnewiPtwd l i n e 1

Enter a valid line pool access code.

This message appears when you havesuccessfully redirected a line orsuccessfully canceled redirection of aline.

You have attempted to redirect a line,but someone else has alreadyredirected that line. You may pressOVERRIDE or @ to override theprevious redirection and redirect theline as you wish.

The destination you have chosen forline redirection is restricted.

Select the line that will be used toredirect calls out of the system, usingone of the following methods:

l Press an external line button.

l Press an internal line button anddial a line pool access code.

l Press a line pool memory button.

l Press an External Autodialbutton.

Press the lines that are to beredirected. To deselect a line, press itagain. You may press @LJ to redirectall your lines.

Continue to press the lines that are tobe redirected. Press x or [Iwhen you are finished.

The line you are attempting to redirectcannot be redirected because thehardware does not support redirection.


Line Redirection / 145

Displays while canceling redirectionYou will see the following displays while canceling LineRedirection.

p&-&z-j

Notes

This line is redirected by someoneelse. Press OVERRIDE or B to cancelredirection of ,the line.

Press the lines that are no longer tobe redirected. The lines light up asyou press them. Once you cancelredirection for a line you cannotrestore it by pressing the line again.You may press u to cancelredirection for all your lines. When youare finished, press m or [j.

Continue to press the lines that are nolonger to be redirected. Press & or(Hold] when you are finished.

You can answer the telephone if it rings while you are in themiddle of programming Line Redirection, but none of the Norstarcall handling features will be available until the feature times out.If you need to use a Norstar feature to process the call, you mustquit Line Redirection programming by pressing the F-1button Do not press m or you will disconnect the call youare trying to process.

While you are programming Line Redirection you will not receiveany indication of calls that do not actually ring at your telephone.

The system does not check that the number you give for LineRedirection is a valid one. If you redirect to an invalid number,redirection will fail. Using an Autodialer to enter the redirectionnumber helps avoid this possibility. An Autodialer used for lineredirection must have a specific line programmed onto it.



If you use the w button to redirect all your lines, it is importantthat you wait until all the lines on your telephone light up beforepressing [Hold] or OK. If you press v] or m beforeall the lines light up, those lines not lit will not be redirected.

Be aware of the consequences of redirecting your lines. If youredirect your target line to your home, for instance, and someonecalls you from home, they will get a busy signal when the systemtries to call the telephone they are using. Companies with officesin different time zones should avoid situations in which the linesfrom the eastern office are redirected to the west and those fromthe west are redirected to the east. This could result in a costlylong distance redirection loop.

The system can be set up so that redirected calls give a brief ringon telephones in the Norstar system as they are redirected.These calls cannot be answered within the system until youcancel redirection.

The line chosen for redirecting calls on other lines can still be.used normally when it is not busy on a redirected call. To avoidredirection failing because the chosen line is in use, choose aline pool with several lines in it.

In certain situations, callers may experience lower volume levelswhen you use Selective Line Redirection to an external location.


Long TonesLong Tones / 147

[Feature)~~@

Use long tonesThe Long Tones feature lets you control the length of a tone sothat you can signal devices such as fax or answering machineswhich require tones longer than the standard 120 milliseconds.

1. While on a call, press [-I p] r] a.

2. Press the dial pad buttons to produce the appropriate tones.Each tone will sound for as long as you hold down thebutton.

DisplaysYou will see some of the following displays while using LongTones.

At the appropriate time, press any dialpad button. Hold each button down foras long as necessary. You can cancelLong Tones by pressing f-1 or[Holdj.

/Make ca l l first. 1 You have tried to use Long Toneswhen you are not on a call.

/Tones The person you are calling haspressed [j, canceling yourlong tones.

NotesLong Tones can be used on any call except a conference call.You can use internal lines of the Norstar system to activate adevice connected to an Analog Terminal Adapter (ATA) inanother area of your office; or external lines to access devicesoutside the Norstar system.


148 / Messages

MessagesThe Messages feature allows you to leave a message on thedisplay of another Norstar telephone, and lets you know if youhave any messages waiting. The Messages feature uses aMessage Waiting List to keep a record of your internal messagesand your (external) voice mail messages (if you subscribe to aVoice Message service with visual Message Waiting Indication).From your Message Waiting List, you can:

0 view your messages,l call back the internal caller who left a message,. erase an internal message,0 call your Voice Message Center that left a message(s), and,0 clear a message sent by your Voice Message Center (the

message still remains at the Center until it is erased there).

Send a message ☯Feature] qYou can leave a message on the display of another telephone inyour Norstar system.

1. Press IFeature1 r].

2. A one-line display shows Message to:ORA two-line display shows Message 1 ist. Press m todisplay Message to:

3. Enter the internal number that is to receive your message.ORPress an internal Autodial button.

4. Your recipient’s display identifies that the message hasarrived.

Show your sent messages [FeatureI (i-1On a telephone with a two-line display, you can show and scanthe messages you have sent.

1. Press [Feature] [q. The display shows Message 1 ist.


Messages / 149

2. Press SHOW to display your first sent message.

Cancel a sent message [Feature]l#JI1You can cancel a message that you have sent to someone.

1. Press [Feature] Is;l 111. The display shows Cancelf o r :

2. Enter the internal number for the message that you want tocancel.

Notification of message(s)If another user in your Norstar system or your Voice MessageCenter has sent you a message, your display readsMessasc for YOU or Messages for YOU. If you also haveitems in your Call Log, your display reads Messages 8( Cal 1s.

Enter your Message Waiting ListTo enter your Message Waiting List:

[Feature][6]15

1. Press [Feature] 6-j m. The display shows the first item.

Navigate through your Message Waiting ListTo navigate forward through your list, press NEXT or 0. Tonavigate backward, press B.

Call from your Message Waiting ListFrom your Message Waiting List, you can call the person (or yourVoice Message Service) who sent the message. First, you maywant to view your messages and decide if you want to reply to

t h e m .

1. Press (Feature] (6115. The display shows the first message.

2. Press NEXT or a to scroll through the list of messages.

3. To call a particular number, press CFLLL or q . The telephonenumber that is dialed to access your Voice Message Center isprogrammed in Administration programming. This telephonenumber is dialed automatically when you press CFLLL or q .

If you wish to use a line other than the programmed line, exitfrom the Message Waiting List and dial the Voice MessageCenter telephone number using normal dialing methods.


150 / Messages

Remove items from your List [Featurel[ii7~)]You can erase an internal message or clear a message you havereceived from your Voice Message Center. When you clear thismessage from your Message Waiting List, it still exists at yourVoice Message Center until you erase it there. To erase a voicemessage, refer to your Voice Message Center documentation.

1. From an idle telephone, press [Feature] [#J [F] [5]t o e r a s eor clear the first message (either an internal message or amessage from your Voice Message Center).ORFrom within your Message Waiting List, press CLERR orERWE or [r] for the item that you want to remove.

Related feature9Call Log

The status display for the Message Waiting List shares the samedisplay with the Call Log status display.

DisplaysYou will see some of the following displays while sendingmessages.

Can’t send, msg

When reviewing the messages youhave sent, press NEXT to view thenext message or ERRSE to erase themessage on the display.

This is the Message Waiting Listdisplay for internal messages. PressNEXT to see the next message. PressCFlLL to reply to the message. PressERRSE to erase the message.

You have tried to send a message to aNorstar Analog Terminal Adapter. TheNorstar Analog Terminal Adapter doesnot have a display so it cannot show amessage.

You have entered an invalid numberwhen attempting to cancel a message.


Messages / 151

/Cansel‘Cl eared>LINENFIMNEXT

Hold or re lease

In u s e : 2 2 1

Message denied I

Message t,o:

Dial the internal number to which yousent the message you wish to cancel.

You have cleared an externalmessage from your Message WaitingList. The message itself still exists inyour Voice Message Center until youerase it there.

You have erased an internal message.

This message does not pertain toM7100 Telephones. If you try toaccess your Message Waiting Listwhile on an active call, ‘this displayadvises you to hold or release thepresent call.

You are trying to call from yourMessage Waiting List. The line thatyou are trying to use is being used bythe identified Norstar user.

This is the Message Waiting Listdisplay. For that particular voicemessage, it tells you the line the calfcame in on, and the name of that line.

You have tried to send a message toan invalid internal number or to atelephone that is out of service.

You have a one item in your MessageWaiting List, and you have no newentries in your Call Log. Press MSCi ‘toreview the message.

The SHOW display button appears onlyif you have outstanding messages.Press SHOW to review or erasemessages you have sent. Press @Qto send a new message.

Enter the internal number of thetelephone to which you would like tosend a message.


152 I Messages

Messages & CallsMSG CRLLS

No but.kon free

No messages

No number stored

/Release

iTheir list fullI

This indicates that there is more thanone item in your Message WaitingList, and there are one or more newentries in the Call Log.

You have more than one item in yourMessage Waiting List, and you haveno new entries in your Call Log. Pressm to review the messages.

You have no line button free withwhich to reply to a message.

You don’t have any messages tocancel or there are no messages toscan through.

There has been no number.programmed for the Voice MessageCenter. To program the number, seethe Programming chapter.

If you have an M7100 Telephone, thisis displayed when you try to reply to amessage while on an active call. Youmust release your call before enteringyour Message Waiting List.

You are trying to send a message to atelephone whose message waiting listis full.

You have tried to send a message butyour telephone’s list of sent messagesis full. Cancel one of the messagesyou have sent, if possible, or wait untilyou have received a reply to one ofthose messages.

NotesYou can send up to four messages to different telephones,including your Voice Message Center. If your telephone is aDirect-dial telephone or a Central Answering Position, you cansend messages to 30 telephones.


Messages / 153

You can receive up to four messages from different telephones,including your Voice Message Center. The single message fromyour Voice Message Center may pertain to several voicemessages.

Any message can be canceled either by the person who sent itor by the person who received it.

If your reply to a message is forwarded or is answered at anothertelephone using the Call Pickup feature, the message remains onyour telephone until you cancel it or successfully contact thetelephone that sent the message.


154 / Norstar Telephones

orstar TelephonesThis section covers the basic features of your Norstar telephoneand optional equipment that may be attached to it.

Buttons, Feature button [Feature]

You use the Feature button to invoke Norstar features. See theUsing Norstar features section.

Hold button (HoldjYou use the Hold button to put calls on hold. See the Holdsection. it is also used in place of the E display button ontelephones with one-line displays.

Memory buttonsMemory buttons are the buttons with indicators on the M7208,M7310, and M7324 Telephones, and the dual buttons withoutindicators on the M73iO Telephone. There is also a singlememory button, without an indicator, on the M7100 Telephone.Memory buttons can be used for any of the following buttons,except that lines and Answer buttons must appear on buttonswith indicators.

Answer buttonsYou can use an Answer button to monitor calls on another

’person’s telephone. All calls to the monitored telephone appearon the Answer button. Such calls may also ring at the telephonewith the Answer button, depending on how the system isconfigured. Answer buttons are most useful for a secretary who -monitors incoming calls for one or several managers.

If more than one call is ringing at the manager’s telephone, thefirst call appears on the secretary’s Answer button. Anysubsequent calls appear on Intercom buttons if they areavailable.


Norstar Telephones / 155

More than one secretary may have an Answer button for a singlemanager. This allows two or more secretaries to handle calls fora busy manager.

Similarly, one person can handle calls for up to four other people,using separate Answer buttons for each person.

A secretary’s telephone should have a memory button with anindicator programmed as the Internal Autodial button for themanager’s telephone. This allows the secretary to call themanager and to deal efficiently with incoming calls.

You cannot make calls using Answer buttons.

Autodial buttonsAutodial buttons let you dial numbers by pressing a single button.See the Autodial section.

Line buttonsYou have one line button for each line assigned to yourtelephone. You press the line button to select the line you want toanswer or use to make a call. Having several line buttons allows‘you immediate access to more than one line so you can handleand monitor calls easily. The M7100 Telephone does not haveline buttons and can have a maximum of two lines. You canswitch between its two lines, one active and one on hold, bypressing [ H o l d ] .

Programmed Feature ButtonsProgrammed feature buttons allow you to invoke Norstar featuresby pressing a single button. See the Feature Programmingsection.

Release button [RlsPressing $KJ ends a call. You do not have to p’ut the receiverdown. m also ends feature programming.

While you are on a call, do not press [Rls to end a feature youare using (such as Show Message). If you do, you will disconnectthe call. Use [r] instead.


156 / Norstar Telephones

Volume Bar [njThe Volume Bar controls the volume of the receiver, telephonering, Handsfree speaker, headset and Background Music. Presseither end of the volume bar ((l()i]) to adjust the volume.

HeadsetA headset lets you keep both hands free while you are on a callwithout others overhearing your telephone conversations.

If you plug a headset into your telephone while you are on a call,your telephone’s microphone and speaker (or your receiver if youare on a regular call) are turned off and your headset microphoneand earpiece are turned on.

You must have the Handsfree/Mute feature assigned to yourtelephone if you wish to use a headset.

While you are using the headset, the receiver and the switch inthe telephone cradle do not work.

A headset cannot be used on an M7100 Telephone.

Using a headsetWhile on a call using the headset, press [Handsfree) to turn yourheadset on and off.

To answer a call, press [Handsfree].

To adjust the volume, press the appropriate side of the volumebar (i-1).

To change to a Handsfree call while you are on a call using yourheadset, unplug your headset. Your telephone’s microphone andspeaker turn on and the call becomes a Handsfree call. (It is agood idea to put the call on hold while you do this.)


Norstar Telephones / 157

You may see this prompt when you try to use a headset.

You are attempting to use a headset,but Handsfree/Mute is notprograrhmed for your telephone. If youare not usin-g a headset, you haveaccidentally plugged your telephonereceiver into the headset outlet on thebottom of the telephone.

Hearing Aid CompatibilityThe receivers on all Norstar telephones are compatible withhearing aids as defined in the FCC rules, Part 68, section68.316.

Note: Not all hearing aids are optimized for use.with atelephone.

Wall MountingMost Norstar telephones can be mounted on a wall. Contact theInstaller or Service Representative if you wish to have anytelephones in your system wall-mounted.


158 I Page

PageMake a page announcement

You can make announcements over the Norstar system.

1. Press [Feature] a q .

2. Choose a page type.

3. If necessary, choose a zone.

4. Make your announcement.

5. Press mj.

Page types are :El through the telephone speakers (Internal Page)El through an external speaker (External Page)El both Internal and External (Combined Page)

Paging shortcuts sInstead of entering the Page feature code followed by the pagetype, you can enter the following shortcut codes.

internal [Feature] PI r;7 and zone (0 to 6)

External (Feature] FJ @ (code 2 has no zones)

Combined (Feature/ El Fj and zone (0 to 6)

Related featuresV o i c e C a l l [-I m Is]

You can make an announcement to one person by placing avoice call to their telephone.

DisplaysYou will see some of these displays while making a Pageannouncement.

penied in admin 1 Your telephone has not beenprogrammed to allow paging.


Page / 159

IEnter zone:*LL/

Page timeout

Paging RLL

lPasins

Enter the desired zone number (O-6)or press u to page to all zones. (0equals all zones.)

You have entered a page zone codethat is not between 0 and 6.

Select the type of page you want bypressing:a or SETS - Internal Pagea or SPKR - External Pageq or BOTH - Combined Page

The time allotted for paging hasexpired.

The prompt appears while you arepaging and shows the page zone youhave chosen. Press [Feature) or [Rlswhen you are finished paging.

A page is already being made in thepage zone you have requested.

NotesPage zone 0 equals all zones.

When making an announcement using External Page orCombined Page, the Long Tones feature is automaticallyactivated for the external paging system only. This allows you tocontrol optional equipment with the Long Tones feature.

Each Norstar telephone can be assigned access to Paging and isassigned to one of six page zones, or to none, in Administrationprogramming.

Make sure that everyone who needs to make pageannouncements has a list showing which telephones are in whichpage zones.


160 / Priority Call

Priority CallIf you get a busy signal when you call someone in your office,you can interrupt them. Use this feature for urgent calls only.

1. Press [Feature] 16 jFJ.

2. Wait for a connection, then speak.

A person who receives a Priority Call while on another call haseight seconds to accept or reject the call. If the person doesnothing, the Priority Call feature puts the active call on ExclusiveHold and connects your call.

DisplaysYou will see some of these displays while making a Pridrity Call.

ICall b locked1

/Denied i n admin 1

IMake c a l l f i r s t

/PleasePrioritr denied

You tried to place a Priority Call toanother Norstar telephone. Theperson you called has blocked yourcall. Try to call later.

You have tried to make a Priority Call,but this feature has not been assignedto your telephone.

You have attempted to use the PriorityCall feature with no ringing or busytone on the line. Use Priority Call onlywhen you hear ringing or a busysignal.

The party you are calling has eightseconds to decide whether to acceptor reject you? Priority Call.

The telephone you are calling isalready in a Priority Call or is unable toreceive Priority Calls.

Modular DR5 System Coordinator Guide’

Notes

Priority Call / 161

You can make a Priority Call only while your telephone displayshows one of the following prompts:

fiiizzq

If Call Forward is active at the telephone you are trying to reach,your call will be forwarded.

If the telephone receiving the Priority Call is in a conference call,the other two parties are automatically put on hold when thePriority Call is accepted.

The System Coordinator gives a telephone permission to makePriority Calls in Administration programming.


162 / Service Modes

Service Modes [Feature] /iiT] /7-j

Switch to a service modeYou can use Service Modes to make your Norstar systembehave differently at different times of day. For instance, allincoming external calls can be directed to a security guard’stelephone during the night, or calls to one receptionist can bedirected to another receptionist during lunch.

1. Press [-‘I [Tl r] on a Control telephone. (See Specialtelephones for information on Control telephones.)

2. Select the service mode you want.

Cancel Service Modes [-I~~]You can return to normal operation or cancel the manual overrideof an automatic mode. You cannot cancel an automatic mode.

1. Press [Feature] a @ 0.

DisplaysYou will see some of the following displays when selecting aservice mode.

The name of the current service mode(“Night Service”, in this case) isdisplayed. Press @ or NEXT to seeother service mode options. Press[j or m to select the desiredmode.

You are trying to activate a servicemode from-a telephone that is not aControl telephone or Direct-dialtelephone, or else all service modesare disabled in Administrationprogramming.


Service Modes / 163

NotesA service mode allows you to change which lines ring at whichtelephone, to activate or deactivate the auxiliary ringer for certainlines, and to have Direct-dial calls ring at the Extra-dialtelephone. Service modes can be programmed to beginautomatically at certain times or they can be turned on and off atthe Control telephone. The System Coordinator sets up servicemodes in Administration programming.

Automatic service modes are indicated by an asterisk (*) beforethe name of the service mode on the display. You can neithermanually activate nor cancel automatic service modes, althoughyou can override them with manual modes.

The Control telephone can override automatic service modes atany time by entering the Service Modes feature code([Feature) F] a), and selecting a different service mode; thisoverride will remain in effect until it is canceled by means of[Feature] I;r) Is] r]. Note that if you selected a service mode withan asterisk (*), the next automatic service mode will come intoeffect at the programmed time.

Direct-dial calls to a Direct-dial telephone will ring at the Extra-dialtelephone (designated in Administration programming) only whenthe Service Modes feature code ((Feature- [a 17]) is entered atthat Direct-dial telephone. Note that only the Extra-dial telephonewill be activated, not the actual service mode (unless thatDirect-dial telephone is also a Control telephone).

Norstar provides three service modes named “Night”, “Lunch”,and “Evening”. You can change these names to suit yourself. Inaddition, there is normal service when no service modes areactive.


164 / Special Telephones

Special TelephonesYou can assign several special functions to the telephones inyour Norstar system. Except where noted, you do not needspecial hardware. A special function is assigned to a telephoneeither by your Installer in Configuration programming or by theSystem Coordinator in Administration programming.

Alarm telephone j IAn Alarm telephone is a Norstar telephone with a two-line display(M7310 or M7324 Telephones) that your Installer has assignedto display Norstar’s system alarm codes, should they occur.

If an alarm message appears on the Alarm telephone’s display,follow these instructions:

1. Record the alarm number.

2. Press TINE and record the time displayed. w

3. Call your Installer or Service Representative and report thealarm code.

4. After speaking to your Installer or Service Representative,press CLERR.

This is an example of an alarm display.

Report this alarm and the time itoccurred to your Installer or servicerepresentative.

Central Answering PositionA Central Answering Position (CAP) ‘is a Norstar +I7324Telephone that your.Installer has defined as a CAP inConfiguration programming. You can connect one or two NorstarCAP modules to the CAP to increase the number of lines it can

Special Telephones / 165

The CAP module displays the busy/not busy status of thetelephones in your system by using the triangular indicatorsbeside internal Autodial, Programmed Feature or line buttons. ACAP-can support 120 external lines.

You can send up to 30 messages from a CAP.

For more information, see the Norstar Central Answering PositionUser Card.

Control telephoneThe Control telephone lets you place the external lines for whichit has responsibility into and out of Service Modes. See ServiceModes.

Direct-dial telephoneYou can dial a Direct-dial telephone with a single digit. TheDirect-dial telephone is usually in a central location, such as areceptionist’s or secretary’s desk. It is usually a Prime telephone -and a Central Answering Position (CAP).

There may be up to five Direct-dial telephones in your system,but each telephone in the system is assigned to a singleDirect-dial telephone. There is a single Direct-dial digit for thewhole system that lets each telephone call its assignedDirect-dial telephone.

Each Norstar Direct-dial telephone can send up to 30 messagesand each can invoke Service Modes to activate the Extra-dialt e l e p h o n e .

Your Installer sets up Direct-dial telephones in Configurationprogramming. The System Coordinator assigns telephones toDirect-dial telephones in Administration programming.


166 / Special Telephones

Emergency telephoneThe Emergency telephone is a single-line telephone (not aNorstar telephone) that functions independently of the Norstarsystem. You can use the Emergency telephone when.yourNorstar system is not working.

Emergency Transfer/Power Failure Cut-through provides basictelephone service on external line 001 through an Emergencytelephone if the power fails or if a system error occurs.

The Emergency telephone is usually located near the KeyService Unit (KSU). Each KSU can support two Emergencytelephones, and each Trunk Module can support one additionalEmergency telephone.

Extra-dial telephoneIn Service Modes, a second telephone can be assigned to ringon calls made to a Direct-dial telephone. There may be oneExtra-dial telephone for each Direct-dial telephone, and it may be _a different telephone in each Service Mode.

Hotline telephoneYou can call a programmed internal or external telephonenumber simply by picking up the receiver of the Hotline telephone(or by pressing l-1).

A Hotline telephone can be set up to dial an operator or anemergency number. You should put a notice by the Hotlinetelephone to let people know which number will be dialed whenthey lift the receiver.

If the Hotline telephone is set up to dial an external number usingthe Prime line, there must be an external Prime line assigned tothe telephone. if not, the Hotline call will fail.

The System Coordinator sets up the Hotline telephone, thetelephone number it dials, and the line on which that number isdialed, in Administration programming.


Special Telephones / 167

To bypass a HotlinePress a line button, or use the Pre-Dial or Automatic Dial featurebefore you pick up the receiver or press [Handsfree].

The following displays may occur at a Hotline telephone.

The line assigned to the Hotline is inuse. Make the call using normalmethods or wait until the Hotline line isfree.

piixEXq The Hotline has been set up to dial anexternal number on a Prime line butthe Hotline telephone does not have aPrime line. This must be corrected inConfiguration or Administrationprogramming.

The Hotline has been set up to dial anexternal number on a Prime line butthe Hotline telephone has an internalPrime line and no access to line pools.This must be corrected inConfiguration or Administrationprogramming.This message may also appear if theline pool assigned to the telephone isbusy.

Prime telephoneEach line in a Norstar system can h&e a telephone assigned toit as a Prime telephone. Calls not answered at their normaldestinations are transferred to the Prime telephone. The Primetelephone is usually the telephone on the receptionist’s desk andit is often the Control telephone and a Central Answering Positionas well. A Prime telephone is assigned to a line in Configurationprogramming.

See the Answering the telephone section for the displays thatmay occur at a Prime telephone.


168 / Speed Dial

Speed Dial [Feature] [o

Make a Speed Dial callYou can quickly dial external telephone numbers that have beenprogrammed onto Speed Dial codes.

1. Press [Feature] q .

2. Enter the appropriate two-digit Speed Dial code.

Norstar supports two types of Speed Dial codes, Personal andSystem. System Speed Dial codes are from 01 to 70. TheSystem Administrator can assign numbers to System Speed Dialcodes for the entire system in Administration programming.Personal Speed Dial codes are from 71 to 94 and may havedifferent numbers assigned to them on each telephone. Userscan program their own Personal Speed Dial numbers.

Program Personal Speed Dial piF--pJmYou can add or change a Personal Speed Dial number on your -telephone.

1. Press [r] I+] 14.

2. Enter the code that you want to associate with a telephonenumber.

3. If you want to include a line selection for this number, selectthe line or line pool. For the M7100 Telephone, you canselect a line only.

4. Enter the number you want to program.

5. Press w or [Hold].


Speed Dial / 169

DisplaysYou will see some of these prompts while using or programmingSpeed Dial.

KT BKSP OKI

/Rccessl

I

Autodial f u l l

Enter code:

Line in useI

No number stored

Continue entering the number youwish to program. You can change thenumber by pressing the left side of thevolume bar or by pressing BKSP.When you are finished, press[HOldj or OK.

You have tried to program a PersonalSpeed Dial number while someoneelse on the system is in Configurationor Administration programming.

You have tried to enter a newPersonal Speed Dial Number, but thememory for these numbers in yourNorstar system is full.

Enter a two-digit code between 71 and94 for the personal speed dial numberyou want to program.

Enter the telephone number you wishto program exactly as you would if youwere dialing it normally. When you arefinished, press [Hold] or !I&.

You have entered a code outside thecode range (01-94).

The line associated with the speeddial number you are trying to use isbusy.

There is no number stored on theSpeed Dial code you have dialed.

.


170 / Speed Dial

IProgram and HOLDI

/Select a 1 ineI I

iSt=eed d i a l >1

Notes

If you want to program a line or linepool selection for this Speed Dial,select the line or line pool.Otherwise, enter the telephonenumber you wish to program exactlyas you would if you were dialing itnormally. When you are finished,press (HoldI.

If you want to program a line or linepoolselection for this Speed Dial,select the line or line pool.Otherwise, enter the telephonenumber you wish to program exactlyas you would if you were dialing itnormally. When you are finished,press I-1 or OK._

There is no line associated with thespeed dial number you are trying touse. Select a free external line or linepool and enter the Speed Dial featurecode again.

Enter a two-digit Speed Dial code(01-94). You must enter the zero forcodes 01 to 09.

There is no difference between using Personal Speed Dial andusing System Speed Dial. They differ only in how you programthem.

Speed Dial numbers may include line choices and Host SystemSignaling codes.

Speed Dial numbers are subject to the same Class of Service asregularly dialed numbers. System Speed Dial numbers can beprogrammed to bypass dialing restrictions.


Speed Dial / 171

Normally, Speed Dial numbers are shown on the display whilethey are being dialed. System Speed Dial numbers may beprogrammed to show a Speed Dial name instead of the number,keeping the actual number confidential.


172 / System features

System featuresThe following features are available for the entire Norstar system.

Accidental Disconnect ProtectionIf you accidentally drop the receiver back into the telephonecradle while answering a call, you can quickly retrieve the call.

1. Pick up the receiver again or press lHandsfree]. You areconnected to your call.

Automatic telephone relocationIf Automatic telephone relocation is enabled, you can move yourtelephone from one Norstar jack to another without it losing anyof its custom programming. Your Installer enables Automatictelephone relocation in Configuration programming.

Background Music piiF--) [81 [sYou can listen to music through your telephone speaker.

1. Press [Feature] F\ Is.

WARNINGIn accordance with U.S. copyright law, a license may berequired from the American Society of Composers,Authors and Publishers or a similar organization if radioor TV broadcasts are transmitted through theBackground Music feature of this telecommunicationsystem.

Northern Telecom Inc. hereby disclaims any liabilityarising out of the failure to obtain such a license.

The music stops automatically if you make or answer a call.

Your Installer makes this feature available to all telephones inConfiguration programming. You will need to supply a musicsource, such as a radio, attached to your KSU.


-.,_

System features / 173

Cancel Background MusicYou can cancel Background Music.

1. Press [Feature] 1;;1 r[ [s .

Class of ServiceThe Class of Service for a call consists of all the Norstar featuresand lines available to you for that call. This is determined by thefeatures assigned to the telephone in Administrationprogramming, including all Dialing Filters and Remote AccessPackages.

Users who need to dial numbers not permitted by the Class ofService of the line or telephone that they are using, can switch toa different Class of Service by entering a Class of ServicePassword. Remote users can change the set of Norstar featuresavailable to them by entering the DISA DN followed by a Class ofService password.

Internal numbersEach telephone in the Norstar system has its own internal

-

number. The length of internal numbers in your system may befrom 2 to 7 digits for a non-expanded system or 3 to 7 digits foran expanded system. All numbers in your system are the samelength. Your Installer sets the length of internal numbers (alsocalled the DN length) in Configuration programming.

To find out your internal number, use the Button Inquiry feature([Feature) (“1 ml) on an internal line button. On the M7100Telephone, Button inquiry shows your internal number followedby the function assigned to your single memory button.

LinesThe following features and characteristics are associated with theuse of lines.



Disconnect SupervisionWhen Disconnect Supervision is assigned to a line, the Norstarsystem monitors it to detect if an external caller hangs up. Thisallows the system to release the line for other uses. Your Installerassigns disconnect supervision to lines in Configurationprogramming. Disconnect supervision can be turned on and offonly on Loop start trunks. E&M and DID trunks are alwaysdisconnect supervised.

Line appearanceAny of the lines in your system may appear at any of yourtelephones. Your Installer assigns lines to telephones inConfiguration programming.

Usually, only the lines that are appropriate for a particular personappear at that person’s telephone. When a line is assigned to atelephone it is automatically given a line button on thattelephone, if a button is available. The M7100 Telephone has noline buttons for its lines.

Normally, you cannot answer a call that is ringing on a line thatdoes not appear on your telephone. To pick up such a call, useCall Pickup, Call Park, or Transfer.

Hung linesA line that has been redirected using Line Redirection mayremain busy after a call is over. If this happens, the outgoing linefor the redirection will also remain busy. These are hung linesand you must clear them.

A line indicator that has been solid for .a long time is the only realindication that a line is hung. However, the solid line indicatormay also indicate a genuine call in progress. Make reasonablysure that the line is indeed hung before clearing it or you may cutoff a real conversation.


System features / 175

You can clear a hung line only at the telephone that was used toredirect the line.

1. Press [FeatureI @ lo] at the telephone that was used toredirect the line.

2. Press the button of the redirected line.

3. Press SHOW or m.

4. Press DROP or q . The hung line is cleared.

Clearing the redirected line clears the outgoing line for theredirection as well.

Line PoolsA line pool allows each telephone access to external lines from agroup (or “pool“) of external lines. You can access such lines bypressing an Intercom button and entering a line pool access codeor by pressing a memory button programmed with the line poolfeature code.

Private linesA Private line is exclusive to a particular telephone. Calls that areput on hold or left unanswered on a Private line cannot be pickedup at any telephone except the Prime telephone.

Prime lineYour telephone can be programmed to select an internal orexternal line or a line pool automatically whenever you lift thereceiver or press (Handsfreel. This is your Prime line.

Ringing Line PreferenceEach telephone ih the Norstar system can be programmed to ringor remain silent for incoming calls on any external lines thatappear on the telephone.

Modular DR5 System Coordinator Guide.


For example, a telephone may have buttons assigned for lines 1to 3, but have only lines 1 and 2 programmed to ring. Anincoming call on any of the three lines causes a line buttonindicator to flash, and the telephone can be used to answer thecall. This is especially useful for people who monitor othertelephone lines, but want only their own lines to actually ring.

If a telephone has an external line as a Prime line, that line isusually made to ring.

Target lineA target line is used to route a call dialed with a particular numberto a particular telephone or group of telephones. A target line canbe used for incoming calls only. A single trunk may provideconnections to several different target lines. This allows eachperson or department in the office to have their own numberwithout having as many trunks on the system as there are peoplein the office.

Overflow Call RoutingIf a call comes in for a target line that is busy, Norstar routes thecall to the Prime telephone for that target line. If there is no Primetelephone assigned to the target line or if a call cannot bedirected to a target line, the call will go to the Prime telephone forthe incoming trunk.

System Speed DialSpeed Dial codes 01 to 70 are the same for the entire system.See the Speed Dial section for details.


Time features / 177

Time featuresThe Time features let you check the present time and how longyou have spent on a call.

Call Duration Timer [Feature]~[7)You can see how long you spent on your last call or how longyou have been on your present call.

1. Press [Feature1 (FJ IIJ.


Show Time pir--pqp1[3You can see the present date and time while you are on a call.

1. Press (Feature] rj Fl Is].


DisplaysOne of the following displays will occur when you use a Timefeature.

/Make CiL~ f:PLSt 1 You have not made a call since yourtelephone’s clock was last reset.

The display shows the last call youmade, or the current call, and the totalelapsed time in minutes and seconds.

Fll=r 9 9: 54 am The display shows the present time.


178 / Transfer

Transfer (Feature/ (7J [o

Transfer a callYou can transfer a call to a telephone in your Norstar system,within the Norstar network, or external to Norstar:

1. Make a call, answer a call or take a call off hold.

2. Press 1-1 F] a (or [Transfer] if programmed).

3. To transfer within the.Norstar system: dial an internaltelephone number or press an Internal Autodial button.

To transfer within the network or external to Norstar: press aline button and dial the number to which you want to transferthe call, or press an External Autodial button.

4. Announce the call after the called party answers. If you donot want to announce the call, complete the transfer asfollows.

5. Press m or JOIN or a programmed Call Queuing button ifyou wish to answer another call.

6. The call is immediately transferred.

/Vote: When transferring an external call to an external number,note the following restrictions: at least one of the externalcalls must have been an incoming call, and that call mustbe on a disconnect supervised line.

Unsupervised ConferenceYou can use the’ Unsupervised Conference feature to connectyourself and two other people, then drop out of the conferenceleaving the other two to talk to each other. If both parties areexternal, certain restrictions apply. See Notes at the end of thissection.

1. Establish a Conference call as described in Conference.

2. Press [Feature1 Fi [o.

If you are unable to establish an unsupervised conference, youcan put the conference on hold. See the Conference section.

.


Transfer / 179

Transfer using HoldTransfer using Hold can only be used to transfer an external callto another telephone that has a button for the line that theexternal call is on.

Call the person you want to transfer the call to and tell them thereis a call on hold for them. Do not enter the Transfer featurecode. To accept the call, your co-worker presses the line button

with the flashing indicator.

An M7100 Telephone can transfer a call using Hold but it cannotreceive a call transferred in this way.

DisplaysYou will see some of the following displays while transferringcalls.

221 busyCRNCL RETRY

Cal 1 transferred

l221 DND CRLLBRCKj

The person to whom you tried totransfer a call is on another call. PressRETRY to enter a new internal number.On the M7100 Telephone, you willautomatically be returned to theTransf et- to: prompt.

Transient message to indicate that thetransfer was successfully completed.

The per’son to whom you tried totransfer an external call has Do NotDisturb active on their telephone.Press CRLLBFlCK or the flashing linebutton to reconnect to the call. On theM7100 Telephone, lift the receiver.

The person to whom you tried totransfer an internal call has Do NotDisturb active on their telephone.Press CPINCL or the flashing linebutton to reconnect to the call. On theM7100 Telephone, enter the transfercancellation code ((Feature1 [;;7 a a)to reconnect to the call.


180 / Transfer

1 Inual id number1 CQNCL RETRY

The internal caller you were trying totransfer hung up before the transferwas complete.

An invalid DN has been entered, orthe transfer feature has been invokedbefore the complete DN has beenentered.

The person to whom you tried totransfer a call did not answer. PressCFlLLBFlCK or the flashing line buttonto reconnect to the call. On the M7100Telephone, lift the receiver.

Press RETRY if, after talking to theperson at extension 221, you decideto transfer the call to someone else.Press m or JOIN to transfer the callfrom telephone 221 to 222.

The external caller you were trying totransfer has hung up before thetransfer was complete.

Press JOIN to transfer the call on line001 to, telephone 221. Press RETRY if,after talking to the person at extension221, you decide to transfer the call tosomeone else.

You have tried to use the Transferfeature when you have no call totransfer.

The telephone to which you are tryingto transfer a call is out of service.

You cannot transfer the call becauseof telephone or line restrictions.

Once you have invoked the transferfeature you must complete the transferactions before you can access a newfeature, answer another alerting call orselect an outgoing line.


Transfer / 181

Your transfer cannot be completed foro n e o f t h e s e r e a s o n s :

l All the internal resources needed toperform a transfer are in use. Tryagain later.

l You have tried to transfer anexternal call to another externalparty. Some restrictions apply. SeeNotes at the end of this section.

l An Unsupervised Conference is notpossible for your call. See Notes atthe end of this section.

Press RETRV if you entered the wronginternal number or if the person youare transferring the call to isunavailable.

NotesIf an external call is transferred to a busy telephone, or notanswered after a few rings, the call automatically rings you backand the display indicates that the telephone was busy or that noone answered.

You can establish an Unsupervised Conference whether theother two people are inside or outside the Norstar system.However, if both of the other people are outside the system thereare some restrictions: at least one of the outside callers musthave called you and that call must be on a disconnect supervisedline.

When transferring an external call to an external number, notethe following restrictions: at least one of the external calls musthave been an incoming call, and that call must be on adisconnect supervised line.

In certain situations, you may experience lower volume levelswhen using external Transfer and unsupervised Conference withtwo external calls.


182 / Using Norstar remotely

Using Norstar remotelyYou can use the lines, and some of the features, of a Norstarsystem from outside that system. You can do this over the publictelephone network when you are away from the office, or you cancall into a Norstar system in another office from your own Norstarsystem over a private network.

The exact facilities available to you through Remote Access willvary depending on how your system is set up. The Norstarfeatures that can be made available to remote users are: accessto lines, access to line pools, and remote paging.

ExamplesA salesman who spends most of his time on the road needs tomake long distance calls to the European office. Your Norstarsystem has a leased line to Europe with reduced transatlanticcharges. You provide that salesman with a Class of Servicepassword that gives access to the transatlantic line. Thesalesman can then telephone into the Norstar system-from aclient’s site, enter his Class of Service password, and use theleased transatlantic line to make his calls.

The manager of one of your branch offices also needs to talk tothe European office. She uses a private network line between herbranch office and the head off ice to access the head office’sNorstar system and use its transatlantic lines.

Accessing Norstar remotelyOver the public network

You can use Norstar remotely over the public telephone network.

1. Dial the Norstar system’s remote access number.

2. If you hear a stuttered dial tone, enter a COS password.

3. Wait for the system dial tone.


Using Norstar remotely / 183

Over a private networkYou can access Norstar remotely using a private network line.

1. Select the private network line or the line pool that containsprivate network lines.

2. Dial the number, if any, needed to access the remotesystem.

3. If you hear a stuttered dial tone, enter a COS password.

4. Wait for system dial tone.

Using Norstar remotelyOnce connected to a remote system you can do any one of thefollowing:l enter the DISA DN followed by a COS password to change

your Class of Service.l dial the number of someone on the remote Norstar system.0 dial a line pool access code and make an external call.0 enter a Page feature code (60 through 63). Use [rJ instead

of (Feature] when entering the feature codes. See Page.



Tones you may hearBusy tone The number you dialed on the Norstar

system is busy. Your call will bedisconnected after five seconds.

Norstar systemdial tone

You may:

l enter the DISA DN followed by a COSpassword to change your Class ofService.

l dial the number of someone on theremote Norstar system.

l dial a line pool access code and makean external call.

l enter a Page feature code (60 through63) using a instead of 1-1.See Page.

Fast busy tone You have done one of the following:

l entered an incorrect COS password.Your call will be disconnected afterfive seconds.

l taken too long while entering a COSpassword. Your call will bedisconnected after five seconds.

l tried to use a line pool or feature notpermitted by your Class of Service.You will hear system dial tone againafter five seconds.

l dialed a number in the Norstar systemwhich does not exist. Your call will bedisconnected after five seconds.

Stuttered dial tone Enter your COS password on the dial padof your telephone.


Using Norstar remotely / 185

Controlling access to your Norstar systemIt is important that you maintain the security of your Norstarsystem by limiting access to authorized users and limiting thoseusers to just those features they need. Remember that a remoteuser can make long distance calls that will be charged to yourcompany and can make page announcements in your office.

Direct Inward System AccessYou can control access to your Norstar system with Direct InwardSystem Access (DISA). If you set up the trunk used for remoteaccess for auto-answer with DISA, callers will hear a stuttereddial tone and must enter a Class of Service password before theyare allowed into the system. Access to your Norstar system fromthe public telephone network should always be controlled withDISA.

If you are setting up access to your system from another Norstarsystem over a private network, you may not need DISA. If youset up your E&M trunk to answer without DISA, callers from wremote Norstar systems will receive system dial toneimmediately.

Your DISA facility has a number (the DISA DN) which an externalcaller can dial when they hear system dial tone to activate DISAand enter a Class of Service password to change to a different.Class of Service.

Class of ServiceYou can control which feature a remote user can access throughthe Class of Service for the call. The Class of Service of aRemote Access call is determined either by the Class of Servicepassword entered when the system answers with DISA or by theClass of Service associated with the trunk when the systemanswers without DISA.

After having accessed the system, a remote user can change theClass of Service for the call by dialing the DISA DN followed by aClass of Service password.



Maintaining securityTo maintain the security of your system, the following practicesare recommended:

0 Warn anyone to whom you give the remote access numberto keep it confidential.

l Change Class of Service passwords oft&.0 Warn anyone to whom you give a Class of Service

password to remember it and not to write it down.0 Remove the Class of Service password of anyone who

leaves your company.

NotesTo use the system remotely, the telephone you are using to callthe system must use tone dialing.

Remote Access is possible only on DID and E&M trunks, andLoop start trunks thatare set to auto-answer. s

If the Loop start trunk used for Remote Access is set tounsupetvised mode, auto-answer will not function and the callerwill hear ringing instead of a stuttered or the system dial tone.

If you use one Norstar system to cafl remotely into anotherNorstar system, you can use the available features of the remoteNorstar system by pressing B followed by the feature code. Ifyou press (Feature], you will invoke the features of the localsystem, not the remote one.

Your Installer sets Punks to be auto:answer, with or withoutDISA, in Configuration programming. DNs are set inConfiguration programming. The System Coordinator sets upClasses of Service and Class of Service passwords inAdministration programming.

In certain situations, you may experience lower volume levelswhen using DISA or using Norstar remotely.


Voice Call / 187

Voice CallMake a voice call

You can make an announcement or begina conversationthrough the speaker of another telephone in the system.

1. Press [m 6-j [6.

Mute Voice Call tonesWhen a Voice Call begins at your telephone, you hear a beepevery 15 seconds as a reminder that the microphone is on. Youcan stop it beeping.

1. Pick up the receiver or press [Handsfree].

Handsfree AnswerbackIf Handsfree Answerback is assigned to your telephone, you canrespond to a Voice Call without touching the telephone.

1. When someone makes a Voice Call to you, simply starttalking. Your telephone’s microphone picks up your voice.

Your telephone will beep periodically to remind you themicrophone is on. You can stop it beeping.

1. Pick up the receiver or press [Handsfree].

Voice Call Deny [Feature] [8J [8You can prevent your telephone from receiving Voice Calls.

1. Press [Feature] [8] F] . Voice Calls will ring like regularinternal calls. Your other calls will proceed normally.

Cancel Voice Call DenyYou can cancel Voice Call Deny.

1. Press [Feature] F] m le.


188 / Voice Call

DisplaysYou will see some of these displays while making a Voice Call.

jDial voice cal l Dial the internal number or press theinternal Autodial button of the personto whom you want to speak.

The line is open for you to speak.

The telephone receiving the callcannot accept Voice Calls for one ofthe following reasons: it is active orringing with another call; it is in CallForward mode; it is in Do Not Disturbmode; it has Voice Call Deny turnedon; it is not a Norstar telephone.

Your call proceeds automatically as aregular ringing call.

NotesOnce you have answered a Voice Call, you can put it on hold,transfer it, or otherwise treat it as a normal call.

When you have Handsfree Answerback assigned to yourtelephone, and you are using an on-hook Dialing Mode, themicrophone and speaker are both activated for external calls.

The System Coordinator assigns Handsfree Answerback to atelephone in Administration programming. You can not assignHandsfree Answerback capability to the M7100 Telephone.


Modular DR5 Telephone Feature Card / 189

Using aNorstarfeature

1 . Press (Fealore], and enter the desired feature code on the dial pad.ORPress the programmed memory button.

2. Follow the display messages.Note: On M7310 and M7324 Telephones, some features are also available on the display

buttons.Prqramming 1. From an idle telephone, or with your calls on hold, press 1-1 IF] jYJ.a Norstar 2. Press the memory button that you want to program. (This step is not required on thefeature on a M7100 Telephone.) See your telephone user card for the location of the memorymemory buttons.button 3. Enter the,feature code you want to program.

Autobumping Ifeatunj m a aA l l o w s t h e o l d e s t l o g e n t r y t o b e d e l e t e d f r o m a f u l l C a l l L o g w h e na new item is logged, so that the new log entry can be stored. Formore information, see Call Log.Cancel (Featun IT] a ITJ Q

BackgroundMusic

Allows you to listen to music (provided by your office) throughyour telephone speaker when you are not on a call. -Cancel [Feature IT] IFJ IFJ

Button Inquiry [Feature FJ a Checks what is programmed on any button. Use this feature whenlabelina memorv buttons.

Call Log [Featursj Fj a j5JP r o g r a m s a p a s s w o r d f o r y o u r C a l l L o g . T o r e m o v e t h e p a s s w o r d ,Password see your System Coordinator.

Class ofService

ContrastAdiustment

Overrides the Class of Service on a telephone to allow you tomake a call from that telephone. The Class of Service determineswhich numbers you can dial. Switch from one Class of Service toanother using this feature code and a password provided by yourSystem Coordinator.Adjusts the contrast of your telephone display. Press m throughFJ (depending on your telephone).

Dialing Modes [-I F] FJ FJ Changes the on-hook Dialing Modes. The three Dialing Modes are:‘Automatic Dial: If you have a Prime line, dial a telephone numberwithout pressing a line button. A line is selected automatically.Pre-Dial: Dial a telephone number. Edit it by pressing BKSP orthe left side of 1-1. Press a line button to placethe’call.Standard Dial: Press a line button, then dial a telephone number.

Do Not Disturb lm m a Prevents incoming calls from ringing at your telephone.Cancel [FeatureI F] /FJ a

LanguageChoice

IFeature IF] FJ a aS e l e c t s t h e E n g l i s h l a n g u a g e f o r t h e t e l e p h o n e d i s p l a y .(Feature] FJ j?J FJ jFJS e l e c t s t h e a l t e r n a t e l a n g u a g e f o r t h e t e l e p h o n e d i s p l a y .


190 / Modular DR5 Telephone Feature Card

Moving LineButtons

[,.,,,ly~ Changes the position of a line button. Remember to switch thebutton caps after the line button is moved. Lines cannot be movedto positions occupied by [IntercomI, IHandsfreeJ, or (Answer]buttons.

Programming 1-1 F] a aCall Log

%$cto;e t y p e o f c a l l s t h a t w i l l b e a u t o m a t i c a l l y s t o r e d i n y o u r

Programming (Feature m 0 External Autodial: Stores a line (optional) and an externalmemory telephone number onto a memory button for one-button accessbuttons to that number.

[.-I r”l lFJ internal Autodial: Stores an internal telephone number onto amemory button for one-button access to that telephone number.

Ifeatun,pqQ Program Features: Stores a feature onto a memory button forone-button access to that feature.

Note: L-1, llntertOm, (ANwer], or (~andsfreej cannot be programmed.

Programming a feature button:

Ring Type

1. Press [=I IF) fYJ. (For M7100 Telephones, go tostep 3.).2. Press the memory button you want to program.3. Enter the feature code of the feature you want to program.4. If you entered the Line Pool feature code in step 3, enter the access code for a line pool.[FeetureIRfg Selects a distinctive ring to help differentiate between your

telephone and others nearby. Enter the feature code and press -NEXT or FJ through a to select the new Ring Type. Press(Hold] or 01 to store the new ring.

Ring Volume (Feature F] m aM a k e s y o u r t e l e p h o n e r i n g s o y o u c a n a d j u s t t h e v o l u m e , e v e nwhile you are on a call.

Run/Stop

Speed Dial

jFeature1mlig When using the External Autodial programming feature, inserts abreak point between two-or more numbers stored on a memorybutton. Press the memory button once to dial the first number; asecond time to dial the second number, and so on.

[Feature]~~ Personal: Programs a telephone number into a Personal SpeedDial code (from 71 to 94).

Programming a Petsopal Speed Dial code:1. Press [=I F] a to enter Personal Speed Dial codes.2. Enter a two-digit code (from 71 to 94).3. To program a line as part of the Speed Dial code, press a line button or a line pool

button. ,4. Enter the telephone number to be assigned to that code. Telephone numbers cannot

exceed 24 digits.5. Press [J or Qf$ to finish programming.

Voice CallDeny

Prevents your telephone from receiving Voice Calls, permits onlyordinary ringing calls.Cancel 1-1 rj Q a



Link

Long Tones

[FeatureJFjO Generates a Link signal (also called flash or recall) on an activeline to access other systems or carriers.

!FealureI~pTJpTJ Permits communication with devices (such as fax or answeringmachines) on an active line that use longer tone signals. The tonelasts as long as a dial pad button is held down, and only for thecurrent call.

Pause When programmed in an External Autodial sequence, inserts a1.5-second delay in a number being dialed.For Pulse and Tone DialingFor Pulse Dialing only

ProgrammedRelease

TimedRelease

(Feature] F] f?J aW h e n p r o g r a m m e d a t t h e e n d o f a n E x t e r n a l Autodial s e q u e n c e ,performs the same function as m.

r-1 F] [3i3 Generates a longer Link signal (1.5 seconds) on an active line.Use this feature when you want to release a call on your line butretain the use of the line for another call.

CallingNorstar fromoutside theoffice

You can use your Norstar system even when you are not in the office to make calls or usethe paging feature. You may be required to enter a Class of Service password to get onto -the system. Your Class of Service determines which features you can use,and whichnumbers you can dial.Note: Ask your System Coordinator for details on your Classes of Service and Class of

Service passwords.Connecting to tire Norstar system:1. Dial the remote access number provided by your System Coordinator.2. If you hear a stuttered dial tone, enter a 6 digit COS password.3. When you hear a steady dial tone, you are connected to the Norstar system. You can do

one of the following:- Change your Class of Service by dialing the DISA DN and entering a Class of

Service password.- Dial the number of someone in the office.- Enter a line pool access code to use external lines in a line pool.- Enter a Page feature code (m [F;11;;1 through a a /FJ) and the appropriate

zone number to page someone in the office. See the Page feature on this cardfor more information on the Page feature. I



Call Duration [Feature IF-1 a Briefly displays the length of your current call. If your telephone is I .Timer idle, the length of your most recent call is displayed.

Call Log (Feature1 Fj FJ @JO p e n s y o u r C a l l L o g t o v i e w s t o r e d c a l l e r i n f o r m a t i o n . T h e C a l lLog displays use special characters.

1. A new item in the Call Log is underlined.3 Answered calls are identified.§ Long distance calls are identified.Y The disolaved information has been truncated.

Note: Names and numbers for external callers are displayed only if you have subscribed toCall Display services from your local telephone company.

Calling from your Calf Log:1. Navigate to the appropriate log item, and display the number.2. Edit the number, if required. The leading digits may need to be trimmed, or digits may

need to be added for Long Distance or line pool access. See your System Coordinator.3. Press a line button.4. Lift the receiver.

Message Reply to Message: Review your list of external and internaldisplay messages, and return calls.Cancel [Feature] r;7 Q 0Send Message: Leave a message on a co-worker’s telephonedisplay to call you back.Cancel [Fealurs[ IiF] f7-J

Page Allows you to make announcements through either the internal orexternal speakers, or both. Enter the feature code, the page code(1 for internal, 2 for external, or 3 for both), and the zone (0 to 6).External: Allows you to make announcements through youroff ice’s loudspeaker system (if connected).ExternaVlnternal: Allows you to make announcements throughboth your Norstar telephone speakers and your office’sloudspeaker system. Enter the feature code, and the zone (0 to 6).Internal (Zone): Allows you to make announcements, through theNorstar telephone speakers, to a group of Norstar telephones.Enter the feature code;and the zone (0 to 6). 0 pages all zones.

Service Modes [m Q q Activates one of up to three different telephone answeringoptions, eliminating the need to forward all your calls. Only anassigned Control Telephone can turn ON Service Modes. See yourSystem Coordinator.Cancel f-1 r;3 Q m

Show Time [Featurejrjaa Briefly displays the date and the time.



Call Forward I- (4 Sends your calls to another telephone in your Norstar system.Cancel I-1 F;7 a

(Featurej&ijD Camp-On: Re-routes a call to another telephone even if all its linesare busy.

(Fealurel@-Ja Line Redirection: Redirects one or more lines on your telephoneso that calls coming in on the line(s) are directed to one or morelocations outside the Norstar system.Cancel (Featun r] a 0

CallInformation

L-jlTi’](Y-J~B’ fl d Irre y isp ays the name, number and line name of a ringing orheld call. Press a or VIEW repeatedly to cycle through thethree displays of information.


Call Park

Conference

(Featursl p-JfTJ Automatically puts a call on hold so that it can be retrieved fromany telephone in your Norstar system. The display-shows aretrieval code.

[a FJ m a toCall Park Retrieval: Answers a parked ca l l f rom any te lephone in9 0 9 your Norstar system by pressmg [GGZ-j and dialing the

retrieval code. On the M7100 Telephone, dial just the retrievalcode. The retrieval code is made up of a programmable Call Parkprefix (0 to 9), followed by a call number (01 to 09). s

[Feature FJSetting up a three-person call:1. Make or answer the first call.2. Put the first call on hold.3. Make or answer the second call.4. Press [FeeturefTj7 (or press [ContlTransJ if programmed).5. Press the line button of the first held call. (This step is not required on the M7100

Telephone.)Spbtting a conference:To speak privately to one of the callers, or to drop one call and stayconnected to another, or to hold both parties as separate calls, you must first split theconference.1. Press the line. button for one of the calls. The other call is put on hold. To re-establish

the conference, press (m PI.

Removing yourself from the conference temporarily:1. Press (Hold]; the other two callers can still speak to each other.

Removing yourself from the conference permanently:1. Press (Festunf r] a (or (Tranrler] if programmed). The othertwo parties remain

connected.Note: Some external lines may not support this type of transfer if two external parties are

involved.



Do Not Disturb [Fcalure Fj fl Blocks an alerting Priority Call on your telephone. t

Exclusive Hold [Feature rl a or Temporarily suspends an external call and prevents other[Feature] rHoldJt e l e p h o n e s f r o m p i c k i n g i t u p .

Exclusive Hold Retrieval: Press [j of the held call.(Press [HOld) on. the M7100 Telephone.)

c

GroupListening

Logit

[-I lFj jZJ jFJA l l o w s y o u t o u s e b o t h t h e r e c e i v e r a n d y o u r s p e a k e r a t t h e s a m etime while you are on a call. If you experience feedback, turn thevolume down, and before hanging up, press j?iiJ.Cancel (FeaturelF)mma

[Feature lrj a jFJ%oS;;;ller i n f o r m a t i o n f o r t h e c u r r e n t a c t i v e c a l l i n y o u r


Privacy [r]p-Ja

Transfer [Fearurel lF] a

When Privacy is ON, other Norstar users with the same line areprevented from joining your current external call. If Privacy isOFF, other Norstar users with the same line can join in on yourexternal call by pressing that line button. Enter the.feature code asecond time to restore the original setting.Sends a call to another telephone in your Norstar system, over anetwork or outside your Norstar system.

Using Tmnsfer1. Make or answer a call.2. Press Ifeatun F] m (or (Transter] if programmed).3. Dial an internal telephone number, or press an’Autodial button.4. If you wish, you can announce the call, after the called party answers.5. Press m or JoIpI.

The call is immediately transferred.Transfer within your Norstar network or external to Norstar1. Make or answer a call.2. Press [Feature) [i7 a (or (Transfer] if programmed).3. Select a line and dial the telephone number that you wish to transfer the call to.4. If you wish, you can announce the call after the called party answers.5. Press j!%-J or Jm.

The call is im’mediately transferred.You can also do an external transfer using Unsupervised Conference:1. Make or answer a call.2. Call the person to whom you wish to transfer the call.3. Establish a conference with the two parties.4. Drop out of the conference using the Unsupervised Conference feature.Note: If an external call is transferred to a busy internal line, or not answered after a few

rings, the call automatically rings you back and the display indicates that the line wasbusy or that no one answered.



Call Pickup. ‘jFearure1 r;7 p-J Directed Pickup: Answers a selected telephone in your system.[Feature] F/ m Group Pickup: Answers a call that is ringing at another telephone

in the same pickup group. The external call that has been ringinglongest is answered first.

(Feature1 Fl a l7YJTrunk Answer: Answers an externa l ca l l that is r ing ing on a l inethat has been placed into Service Modes from any telephone inthe Norstar system. This feature does not work on private lines.

Cat1 Queuing [F) f7] /ZJ aAnswers a ca l l when seve ra l ca l l s a r r i ve a t t he same t ime . Theexternal call that has been rinaina lonaest is answered first.

Last Number -10Redial

Automatically redials the last external telephone number that youdialed. This feature is available on the [Last] memory buttonon most teleohones.

Line Pools Telephones can share several external lines for making outgoingcalls without requiring each telephone to have a button for everyline.

Using a Line Pool:1. Press ]inlercOm] and dial the Line Pool access code for one of the Line Pools assigned

to your telephone, or press (Linepool (if programmed).2. If you are using a line pool which connects you to the public network, dial the telephone

number of the person you want to call. -

If you are using a line pool that automatically connects you to another Norstar system,see Using Norstar from outside the office.If you are using a line pool which automatically connects you to a system other thanNorstar, follow the procedure for using that system. Ask your System Coordinator if youneed help.

Note: See your System Coordinator for your Line Pool access code.

Priority Call Interrupts a call at another telephone, or overrides Do Not Disturbat a teleohone. See your Svstem Coordinator.

Ring Again (Feature] F] When another telephone or Line Pool within the Norstar system isbusy, Ring Again signals you to call back when the telephone orLine Pool becomes available.Cancel (Feature IF] a

Saved Number I- m a When you are active on a call, this feature stores the externalRedial telephone number of a call you have dialed. When you are not

active on a call, this feature redials the number previously stored.

Speed Dial Dials the number stored for a Speed Dial code. After entering thefeature code, enter the two-digit Speed Dial code (01 to 94) forthe number YOU want.

Voice Call [FeatureI~~ Begin a conversation through the speaker of another telephonewithout first making the other telephone ring. To answer a VoiceCall, pick up the receiver, or press lHandsfree].


196 / Prime Telephone User Card

What is a PrimeTelephone?

A Prime Telephone can be any Meridian Norstar* telephone that has beenassigned to provide a backup answering service for incoming external calls.An external call rings at a Prime Telephone when the call is not answered atany other telephones with that call’s line appearance.

A Prime Telephone can be any one of the following:l any Norstar telephonel an M7310 telephone with a Busy Lamp Field (BLF)l an M7324 telephone with Central Answering Position (CAP) module.

Your role inoperating a PrimeTelephone

As the assigned Prime Tejephone operator, you are responsible foranswering unanswered external calls. You are alerted to these calls whenyour telephone display shows you a descriptive message, the lineindicator F flashes, and the call rings.

After answering a call, you may take a message or redirect the call to anothertelephone.

Who assigns the Check with your System Coordinator to determine which external lines haveexternal lines for my been assigned for backup answering and which of those lines ring at your -Prime Telephone? Prime Telephone. To help you do your job well, this person should provide a

list of names and numbers associated with each Norstar telephone andexternal line, and a list of System Speed Dial names and numbers. Thisperson can also tell you which features have been assigned to your telephone.

There may be more than one Prime Telephone operator in your Norstarsystem. If this is the case, then each Prime Telephone operator is responsiblefor a particular group of assigned lines when providing a backup answeringservice. Let the appropriate people within your backup answering group knowthat you are now providing a service for them.

* Meridian and Norstar are trademarks of Northern Telecom.


Prime Telephone User Card / 197

When do I answera call?

You answer a call if:- someone within Norstar calls you. You hear the Norstar internal ring (two

quick rings followed by a longer pause), and an indicator b flashes besideone of your telephone’s intercom buttons.

- an external call comes directly to your Prime Telephone. You hear thefamiliar external telephone ring, and an indicator b flashes beside one ofyour telephone’s external line buttons.

- a call is redirected to your Prime Telephone from somewhere else within theNorstar system. You hear an internal ring, an external ring, or the Camp-Ontone (two quick beeps), and you see a message on the display of yourtelephone.

Note: You do not answer the call if your Prime Telephone does not ring.

How do I answera call?

If you want a line to be automatically selected:1. Pick up the receiver or press [Handsfree] (if assigned).O RIf you want to manually answer a line:1. Press the line or intercom button with a slow flashing indicator b .2. Pick up the receiver if you want the. handsfree microphone OFF.

Note: A fast flashing indicator b shows that a line is on hold.

Handling moreone call at once

than When you have m,ore than one call arriving at your telephone, the CallQueuing feature allows you to answer each of the waiting calls byautomatically selecting’the next call for you.

Use Call Queuing when you are on a call and a new call alerts you by ringingat your telephone, or by sending Call Queuing tones.

1. Pick up the receiver to answer the first call.2. Press [Feature] F] p] F] or the Call Queuing button if programmed.

The call you were on is automatically put on hold.3. To return to a previous call:

Press the external line button of the call on hold.4. Continue to answer incoming calls.5. Press m when you are finished with the call you are on.



Redirecting callsusing displaymessages

The display messages which appear on your Prime Telephone for redirectedNorstar calls should help you to understand why those calls were passed toyour Prime Telephone. This information is useful when you need to decidewhat to do with the call once it has been answered.

The following table lists some example display messages that could appear ona Prime Telephone when you receive redirected calls:

Held br KFlREN Karen holds a call for too long.

JOHN DND The call you transferred is returned to youbecause the telephone is in Do NotDisturb mode.

DRT Line025 Delayed Ring Transfer redirects anunanswered call on line 025.

Line012 to wime

Line010>JRNET

A call on line 012 cannot ring elsewhere. -

A call on line 010 was forwarded orrouted to Janet, but was not answered.

Line003 call back A transferred, camped, or parked call online 003 was returned to the originatorusing the Callback feature, but was notanswered.

The Held Line Reminder message He1 d cd 1 is repeated periodically afterthe first message He1 d br KFlREN appears. This message is accompaniedby the same tone used with the Camp-On feature (two quick beeps).



Y o u r opti,ons You have just answered a call for someone else. What do you do next?

You can:Transfer the call to another telephone within your Norstar network, or outsidethe Norstar system.ORCamp the call on another Norstar telephone.ORAnnounce the call to the office, asking that someone take the call.ORTake a message.

Transferring theactive call

To a telephone within,your Norstar system:Check whether the telephone to which you want to transfer is already busy:

- Is there an indicator F beside the Internal Autodial button for the othertelephone?

- If you have a BLF, is the indicator ON for the other telephone?- If you have a CAP module, is the indicator F ON for the other

telephone?

To transfer a call:1. Make or answer a call.2. Enter the transfer feature code.3. Dial an internal telephone number or press an Autodial button.4. If you wish, you can announce the call after the called party answers.5. Press FiiJ or JOIN.6. The call is immediately transferred.

To a telephone within the Norstar network or external to Norstar:Use the above procedure, substituting the following for step 3:3. Press a line button and dial the number that you wish to transfer the call

to.You can also do an external transfer using Unsupervised Conference:1. Make or answer a call.2. Call the person to whom you wish to transfer the call.3. Establish a conference with the two parties.4. Drop out of the conference using the Unsupervised Conference feature.

N&e: Some external lines may not support an unsupervised conference call.In this case, you may’put the conference on hold, allowing the othertwo parties to continue talking to each other.

Iv&e: Do not use the !KFJ button to create an unsupervised conference.Although it will create an unsupervised conference with internal parties,it will not work in a conference with two external oatties



Camping the call If the Norstar telephone you want to transfer the call to is busy on anothercall, you may want to camp the call on that telephone. The person receivingthe camped call will hear Camp-On tones (two quick beeps).

1. Press (Feature] 171 IF] or the Camp-On button (if programmed).2. Dial the internal number of the other telephone or pressits Internal

Autodial button if programmed.

Announcingthe active call

You are trying to pass calls you have answered to co-workers who are not attheir telephones. Using the Page feature, you can announce the calls over theNorstar telephones, an external loudspeaker, or both. A co-worker hearing anannouncement can answer the call from the nearest Norstar telephone.

If you want your co-worker to take the call from a specific Norstartelephone:1. Place the call on hold.2. Using the Page feature, announce the call and the location of the telephone

to which you will transfer the call.3. Transfer the call to the appropriate Norstar telephone.

OR ICamp the call on the appropriate Norstar telephone.

4. Replace your receiver.

If you want yuuf co- worker to take the call on a specific line:1. Place the call on hold.2. Use the Page feature to announce the call and its line number.3. Replace the receiver.

Your co-worker can now go to the nearest Norstar telephone that has thatline, select the line, and lift the receiver.

lf you want your co-wofkef to take the call from any Norstar telephone:1. Use the Call Park feature to place the call on hold. Your telephone shows a

three-digit Call Park Retrieval code on the display.2. Use the Page feature to announce the call and the Call Park Retrieval code.3. Replace your receiver.

Your co-worker can now retrieve the call from any other Norstar telephoneby lifting the receiver and dialing the three-digit code.

Note: Remember that callback (the call is redirected back to your PrimeTelephone) occurs if your transferred, parked, or camped call goesunanswered.



informing your -co-workers abouttheir calls

Use the Send Message feature to notify co-workers that they should call youfor information.

If the person you are trying to call is on another line, or their telephone has DoNot Disturb ON, a display message shows you that their telephone is busy. Ifthe person you are trying to call does not answer, a display message informsyou that there is no reply. In each case, you can use the Ring Again feature.

The Ring Again feature is a method of ensuring that you immediately knowwhen there is a change in the use of the other telephone. You can then tryagain to place a call.

Working with otherfeatures

Some of the many special.features which Norstar provides may be particularlyuseful to you. Some of these features, however, are only available if assignedduring Configuration or Administration programming. Speak to your SystemCoordinator to determine which features you can use, and to obtain details onhow to use them.

Answer Group: You can immediately answer and monitor a specific group ofNorstar telephones, for example, your managers’, using Answer buttons.Automatic Handsfree: If programmed, you can use the Handsfree Imicrophone and speaker for all your calls.

Call Pickup Directed: Anyone in the office can answer a call ringing at anyother Norstar telephone by dialing that telephone’s internal number.

Call Pickup Group: Any member of a specified group can answer an externalor internal call ringing at another telephone within that specified group.

Direct-Dial Telephone: If your Prime Telephone is administered as a Direct-Dial telephone, anyone assigned to your Direct Dial telephone can quicklycontact you by dialing an assigned single-digit number.

Hotline: A Norstar telephone may be programmed to automatically dial yourPrime Telephone as soon as its receiver has been lifted.

Multiple Prime Telephones: There may be a requirement for more than onePrime Telephone to provide backup answering.

Page Zone: If you do not want to disturb the entire office with anannouncement, you can direct the page to a choice of smaller areas.

Priority Call: If you have answered an urgent call for-someone who is busyon another line, you can interrupt the person with this feature.



Some uniquesituations

If an external call comes to you, and no remaining external line buttons areavailable, the indicator b for that call will appear next to any availableintercom buttons on your telephone.

If your Prime Telephone receives a callback call, you will hear the internaltelephone ring instead of the familiar external telephone ring.

The Held Line Reminder or the Delayed Ring Transfer feature is not availableunless assigned during Configuration programming.

If you are using all of your external line buttons and intercom buttons, youcan still receive a camped call (you will hear two quick beeps).

If your Prime Telephone is an M7324telephone, you can monitor the busy/notbusy status of other Norstar telephones. Check for the presence or absenceof indicators F beside the Internal Autodial buttons for the other telephones.

Where to get help To learn more about Norstar and its features, the System Coordinator canprovide you with the following Norstar documents:

The Meridian Norstar Telephone User Cards show you how to:- make an external callmake an internal call- put a call on hold- use 1-1- program memory buttons.

The Meridian Norstar Feature Card lists the feature codes and describes thefeatures.

The Meridian Norstar Busy Lamp field (BLF) User Card describes how to usethe Busy Lamp Field.

The Meridian Norstar Central Answering Position (CAP) User Card describeshow to use Central Answering Position modules.


M7100 User Card / 203

Release buttoncancels active calls.Displayshows the time, date, call information and guides youwhile using Norstar’ features.Memory buttonis programmable to store a feature or toautomatically dial internal or externalnumber.Dial padFeature buttonstarts or ends a feature.Volume controlHold button

Button inquiry Confirm that your memory button has the correct snap-on cap by checking itsprogramming. s1. Release all calls and open lines with dial tone.2. Press [-IF] a.3. Read the display.4. Press (-1 when finished.

Adjusting display 1. Press [Feature] F] a .contrast 2. Press a to a for the level you want.

Selecting a ring type 1. Press [FeatureI F] a.and volume 2. Press ITJ, q ,a or m to hear the different types of rings.

3. While the telephone is ringing, press -4 to adjust the volume.4. Press (Feature1 to store the ring.setter louder

Adjusting receiver or 1. Press 1+1[ when using the receiver or the speaker.telephone speaker softer louder

volume



204 / M7100 User ‘Card

Internal calls 1. Pick up the receiver.2. Dial the internal number.

External calls 1. Pick up the receiver.2. Dial fFJ (or your system’s external line access code).3. Dial the external telephone number.

Nufe: internal numbers and the external access code are supplied by yourSystem Coordinator.

Making and The M7100 telephone allows you to have two calls active at the same time.answering a second By using [J you can switch between calls.call

To answer a second call whf/e on anofher call1. Press [HO’dj to put the first call on hold.

The second call automatically comes onto the line.

To hold a call and make a second call1. Press [I] to put the first call on hold.2. Dial the telephone number for the second call.

To return to the first call1. Press (Hold1 again to return to the first call on hold.

The second call is automatically put on hold.

[r] To hold a call1. Press [noldj .2. Press (Hold] again to return to the call on hold.

Check the display for confirmation or additional information.



About thememory button

The memory button can store atelephone number or featurecode to give you one touchdialing or feature activation. Youcan change the memory buttonby programming it with a newnumber or feature code.

- Memory button

Remember: Press [Feature/ F] (FJ to check the memory button.

Programmingmemory buttons

External autodial1. If you are on a call or an open line with dial tone, press (Hold]

or(KJ.2. Press [FeatureIF] a.3. Dial the external number.4. Press (Holdr] to store the number.5. Label your new button.

tnternat autodial1. If you are on a call or an open line with dial tone, press [Hold\

0rFGJ.2. Press (Feature1 T;F7 (2-J.3. Dial the internal number.4. Label your new button.

F e a t u r e s1. If you are on a call. or an open line with dial tone, press (Hold]

or[Rh.2. Press [Feature FJ (FJ .3. Press (Feature] and the feature code.4. Label your new button.

E r a s i n g m e m o r y b u t t o n s1. If you are on a call or an open line with dial tone, press [r) or (GJ.2. Press (Feature1 F] (FJ,3. Press [-I to erase the button.


206 / M7208 User Card

Displayshows the time, date, call information and guides youwhile using Norstar’ features.

Indicatorsappear beside active lines and features.

Feature buttonstarts orends a feature.

Release buttoncancels active calls.

Hold buttonDial pad ’

Volume controlMemory and line buttonsare buttons with indicators for onetouch dialing, feature operation or lineaccess.

Button Inquiry Confirm that your memory and line buttons have the correct snap-on caps by -checking their programming.1, Release all calls and open lines with dial tone.2. Press (FeatureIR ITj.3. Press the button you want to check.4. Read the display.5. Press [Feature] when finished.

Adjusting displaycontrast

1. Press [Raturef FJ 0.2. Press a number on the dial pad for the contrast level you want, the higher

the number the higher the contrast level.

Selecting a RingType and volumelevel

1. Press @GEl F] a .2. Press 0, Q, aor a to hear the different types of rings.3. While the telephone is ringing, press 1-1 to adjust the volume.4. Press [Feafurej to store the ring.softer louder

Adjusting receiver or 1. Press 1-14:)~ when using the receiver or the speaker.telephone speaker softer louder

volume




About line buttons Norstar systems can have different types of line buttons. Match the linebuttons on your telephone with the ones below for instructions on how to usethem.

[i]

piGi--]

Internal calls using Intercom buttons External calls using numbered Line1. Pick up the receiver. buttons2. If b appears beside an Intercom 1. Pick up the receiver.

button, then dial. 2. When b appears beside aOR numbered Line button, then dial.Press an Intercom button without OR., then dial. Press a numbered Line button

without ,, then dial.

Ivote: Internal numbers are supplied by your System Coordinator.

[ET---] Internal calls using extensionbuttons1. Pick up the receiver.2. When b appears beside an

extension button, then dial.

Exlernal calls using extensionbuttons1. Pick up the receiver.2. When b appears beside the

extension button, dial (7J(or your system’s external lineaccess code) and the number.

(Hald) Holding Calls1. Press [Hold] , The. flashes beside the line on hold.2. Press the line button with the flashing b to return to the call.

Check the display fnr confirmation or additional information.Automatic holdCalls are put on hold automatically when you switch from one line to another.

[Handsfree] This button operates the telephone’s built-in microphone and speaker in placeof the receiver. Your System Coordinator can program Handsfree to yourtelephone.Making calls1. Press[~I instead of picking up the receiver.Switihing between Handsiree and handsef1. Press[GZG7J and replace the handset to switch to Handsfree.2. Pick up the receiver to switch back.Using Mute


About memory.buttons

Memory buttons are the buttonswith indicators other than line orHandsfree buttons. Memorybuttons store telephone numbersor feature codes to give you onetouc.h dialing or feature activation.You can change what a memorybutton does by just programmingit with a new number or feature.You cannot program a line orHandsfree button.

Remembec Press(Feature] F] q to check a memory or line button.


External autodiai1. If you are on a call or an open linewith dial tone, press [] or m.2. Press [Feature] F] 0.3. Press a memory button.4. Dial the external number.5. Press (Hold] to store the number.6. Label your new button. s

internal autodiai1. If you are on a call or an open line with dial tone, press (Hold] or (Rlsl.2. Press I-1 F] [i[3.3. Press a memory button.4. Dial the internal number.5. Label your new button.

features1. If you are on a call or an open line with dial tone, press [Hold] or IRlsJ .2. Press (Fealure] FJ a.3. Press a memorv button.4. Press L-1 and the feature code.5. Label your new button.

Erasing memory buttons1. If you are on a call or an open line with dial tone, press [Hold] or IRlsJ .2. Press (Ratun] FJ a.3. Press the memory button you want to erase.4. Press [Hold] to erase the button.

a


Shift button.for using the top function of a dual-memory button.

The lower line of the display is reserved for display button instructions.Dual-memory buttonsstore any two features and/or autodial numbers.Dispiay buttonsFeature buttonstarts or cancels a feature.Release buttoncancels active calls.Hold buttonDial padMemory and line buttonsare buttons with indicators forone touch dialing, featureoperation or line access.Volume controlIndicatorsappear beside active lines and features.

Using displaybuttons

Display buttons changewith each feature you use.C o n t r a s t l e v e l 2

The labels for display buttons appear in capital OOWN UP OKletters directly above them on the second line ofthe display. A display button with an “OK” label La

*above it is represented as OK in this card.-

Button inquiry Confirm that your memory and line buttons have the correct snap-on caps bychecking their programming.1. Release all calls or open lines with dial tone.2. Press (Feeturr li;7 a.3. Press the button(s) you want to check and read the display.4. Press (iGGY-1 when finished.


1. Press [Fealuref Fjt7J.2. Press UJ or DOWN for the level you want.3. Press OK when finished.

Selecting a ring type 1. Press [rfF]a.and volume level 2. Press 0, a, .FJ or a to hear the different types of rings.

3. While the telephone is ringing, press 1-1to adjust the volume.4. Press OK to store the ring. softer louder





/Intercom I

ILine 1 I

lntefnal calls using lntefcom buttons External calls using numbered Line1. Pick up the receiver. buttons2. If b appears beside an Intercom

button, then dial.1. Pick up the receiver.

OR2. When b appears beside a

numbered Line button, then dial.Press an Intercom button without ORb, then dial. Press a numbered Line button

without ., then dial.

Note: Internal numbers are supplied by your System Coordinator.

pi----] Internal calls using extensionbuttons1. Pick up the receiver.2. When b appears beside an


External calls using extensionbuttons1. Pick up the receiver.2. When b appears beside the

extension button, then dial a(or your system’s external lineaccess code) and the number.

[HOldJ Holding Calls1. Press [I .The b f lashes beside the l ine on hold.2. Press the line button with the flashing b to return to the call.


Automatic holdCalls are put on hold automatically when you switch from one line to another.

(Handsfree 1 This button operates the telephone’s built-in microphone and speaker in placeof the receiver. Your System Coordinator can program Handsfree to yourtelephone.

Making calls1. Press (i] instead of picking up the receiver.

Switching between Handsiree and handset1. Press (-1 and replace the handset to switch to Handsfree.2. Pick up the receiver to switch back.

Using Mute1. Press [Handsfl to turn the microphone OFF.2. Press 1-1 again to turn the microphone ON.

Dialing withoutlifting the handset

1. Pressa line button without ,, then dial your call.2. When answered, pick up the receiver, or press [Handofrse].3. If the call is not answered, or the line is busy, press @.



About memorybuttons

Shill

A0

There are two types of memorybuttons: single-memory and dual-memory. Memory buttons storetelephone numbers or featurecodes to give you one touchdialing or feature activation.

Dual-memory buttonsTo use the bottom function, pressthe dual-memory button.To use the top function, press theshift button, then press the dual-memory button.

Single-memory buttonsSingle-memory tiuttons are thebuttons with indicators other thanline or Handsfree buttons.

Remember: Press (Feature) Fj a to check a memory or line button.


External autodial Internal autodial1, If you are on a call or an open line- 1. If you are on a call or an open line

with dial tone, press (Hold] with dial tone, press [Holdjor @J. or FKJ.

2. Press [-I F] r;7. 2. Press (Feature FJ a .3. Press a memory button. 3. Press a memory button.4. Dial the external number. 4. Dial the internal number.5. Press OK to store the number. 5. Label your new button.-6. Label your new button.

Features1.

2.3.4.

5.

Erasing memory buttonsIf you are on a call. or an open line 1.with dial tone, press (-1or m.Press (Feature1 F] Q . 2.Press a memory button. 3.Press 1-1 and the featurecode. 4.Label your new button.

If you are on a call or an open linewith dial tone, press [Jor [Rb .Press 1-1 Fl r;l.Press the memory button youwant to erase.Press OK to erase the button.

Modular DR5 System Coordinator Giride


Memory and line buttonsare buttons with indicators for one touch dialing, feature operation orline access.

line of the display is reserved for displaybutton instructions.

cancels active calls.

appear beside active lines and features.

Using displayb u t t o n s

Display buttons change with each feature youuse. The labels for display buttons appear incapital letters directly above them on thesecond line of the display. A display buttonwith an “OK” label above it is represented asOK in this card. .-

DOWN UP

Button inquiry Confirm that your memory and line buttons have the correct snap-on caps bychecking their programming.1. Release all calls or open lines with dial tone.2. Press [Featun fq /ZJ .3. Press the button(s) you want to check and read the display.4. Press [r] when finished.


1. Press r-1 FJ a .2. Press Up or DOWN for the level you want.3. Press 01 when finished.

Selecting a ring type 1. Press [jIT;rlFJ.and volume level 2. Press a, Q , m or f7J to hear the different types of rings.

3. While the telephone is ringing, press -1 to adjust the volume.4. Press OK to store the ring. softer louder





[intercom][ L i n e )

Internal calls using intercom buttons External calls using numbered Linebuttons1. Pick up the receiver.

2. If b appears beside an Intercombutton, then dial.

1. Pick up the receiver.

OR2. When b appears beside a

Press an Intercom button withoutnumbered Line button, then dial.OR

., then dial. . Press a numbered Line buttonwithout ,, then dial.

14321 1

Afofe: Internal numbers are supplied by your system coordinator.

internal calls using extensionbuttons1. Pick up the receiver.2. When b appears beside an


External calls using extensionbuttons1. Pick up the receiver.2. When b appears beside the

extension button, then dial a (oryour system’s external line access _code) and the number.

[T&i----) Holding &ii/s1. Press (1.The b flashes beside the line on hold.2. Press the line button.with the flashing b to return to the call.


Automatic holdCalls are put on hold automatically when you switch from one line to another.

[Handsfree] This button operates the telephone’s built-in microphone and speaker in placeof the receiver. Your System Coordinator can program Handsfree to yourtelephone. .

Making calls1. Press f-1 instead of picking up the receiver.

Switchtng between Handsfree and handset1. Press [Handstreb] and replace the handset to switch to Handsfree.2. Pick up the receiver to switch back.

Using Mute1. Press [WJ to turn the microphone OFF.2. Press ljiGZG7/ again to turn the microphone ON.

Dialing withoutlifting the handset

1. Press a line button without b, then dial your call.2. When answered, pick up the receiver, or press [Handsfree].3. If the call is not answered, or the line is busy, press @.



About memofy-buttons

Memory buttons are the buttonswith indicators other than line orHandsfree buttons. Memorybuttons store telephone numbersor feature codes to give you onetouch dialing or feature activation.You can change what a memorybutton does by just programmingit with a new number or feature.

If you have programmed amemory button with an internalnumber the indicator comes onwhen the number is busy.

.

Remember: Press L-1 F] jFJ to check a memory or line button.


Ekternal autodial1. If you are on a call or an open line with dial tone, press[r] or (Rls.2. Press (Feature F] n. s3. Press a memory button.4. Dial the external number.5. Press OK to store the number.6. Label your new button.

Internal autodial1. If you are on a call or an open line with dial tone, press IHOld] or fFJ.2. Press [m R m.3. Press a memory button.4. Dial the internal number.5. Label your new button.

Features1. If you are on a call or an open line with dial tone, press (1 or m.2. Press [Fealunt Fj IF/.3. Press a memory button.4. Press (Featuntj and the feature code.5. Label your new button.

Erasho memory buttons1. If you are on a call or an open line with dial tone, press [j or fKJ.2. Press (Featureln Fj .’3. Press the memory button you want to erase.4. Piess OK to erase the button.


AAccess code: A sequence ofcharacters used to gain entryinto any type of Norstar systemprogramming.

Administration: A program thatlets one person in your office(the System Coordinator) assignand maintain certain settings onthe Norstar system.

Administration access code:A code required to accessAdministration programming.You may be asked for anAdministration password.

Administration password: Aone- to six-digit password thatprevents unauthorized accessto Administration programming.The Administration passwordcan be assigned and changedin Administration programming.

Alarm code: A number thatappears on the Alarmtelephone’s display, informingyou that the,KSU has detecteda fault in the system.

Alarm telephone (Alarm set):A telephone that is designatedto receive reports of Norstarsystem problems. This functionis usually assigned to a Primetelephone, but this can bechanged ‘in Configurationprogramming.

Allow Redirect: A sub-headingin Administration programmingthat allows you to set whetherLine Redirection can be usedfrom that telephone.

Analog Terminal Adapter(ATA): A device that permits theconnection of analogtelecommunication devicessuch as FAX machines,answering machines, and singleline telephones to the Norstarsystem. Programmed defaultsfor the ATA are automaticallyassigned by the Norstar system.

Answer button: A telephonebutton with an indicator that isused to monitor anothertelephone. The Answer buttonindicates incoming callsdestined for the othertelephone. Someone working ata telephone with Answerbuttons (a receptionist, forexample) can receive all ringingand visual indication ofincoming calls for othertelephones, and answer thosecalls when necessary.One telephone can have up tofour Answer buttons. An Answerbutton is automatically assignedto a telephone when thattelephone is assigned anAnswer DN.


216 / Glossary

Answer DN: A DirectoryNumber (DN) of a telephonethat is monitored by an Answerbutton. Up to four Answer DNscan be assigned to a telephoneby the Customer Servicerepresentative.

Autobumping: A setting that,determines what the systemdoes with new Call Log itemswhen your Call Log is full. WhenAutobumping is ON, a new logentry causes the oldest entry tobe deleted. If Autobumping isOFF, your Norstar system doesnot log calls when your log isfull.

Autodial button: A memorybutton that, if programmed,provides one-touch dialing ofexternal or internal numbers..

Autolog options: A feature thatallows you to select the type ofcalls that are stored in your CallLog. You can choose to logcalls that were not answered byanyone within the system, to logcalls that were unanswered atthis telephone but answeredelsewhere in the system, to logall calls answered and notanswered at this telephone, orto not have calls automaticallylogged.

Automatic Dial: A feature thatallows you to dial without havingto pick up the receiver or selecta line. You must have a Primeline to use Automatic Dial.

Automatic Handsfree: Afeature that automaticallyactivates Handsfree operationwhen you make or answer acall. Automatic Handsfree isassigned in Administrationprogramming.

Automatic Hold: A feature thatautomatically places an activecall on hold when you selectanother line. Automatic Hold isprogrammed by your CustomerService representative.

Automatic Privacy: SeePrivacy.

Automatic TelephoneRelocation: A feature that lets atelephone retain its personaland system programming whenit is plugged into a different sNorstar modular jack. Automatictelephone relocation is enabledby your Customer Servicerepresentative.

Auxiliary ringer: A separateexternal telephone ringer or bellthat can be programmed to ringwhen a line or a telephonerings. An auxiliary ringer may beprogrammed to ring only whenthe system is in a particularservice mode. Programming ofan auxiliary ringer is done inAdministration programmingafter the feature’has beenenabled by your CustomerService representative.


Glossary / 217

BBackground Music: A featurethat lets you hear music fromthe speaker of your Norstartelephone. It is available only ifa music source has beenattached to the KSU and thefeature has been enabled byyour Customer Servicerepresentative.

Busy Lamp Field (BLF): Adevice with a liquid crystaldisplay (LCD) panel ofindicators that shows the statusof up to 24 telephones in theNorstar system. The BLF showsa telephone as busy if it isactive on a call, has Do NotDisturb turned ON, or is beingused for programming. The BLFattaches to the M7310Telephone.

Button caps: Interchangeableplastic caps that fit over thebuttons of Norstar telephones.They are used to indicate thefeatures programmed onto eachprogrammable memory button.Button caps are eitherpre-printed or have clearwindows that allow you to labelthe buttons.

Button Inquiry: A feature thatallows you to check the functionof each programmable buttonon your Norstar telephone.

Bypass Restrictions: A settingthat allows you to override anyCall Restrictions applied tospecific System Speed Dialnumbers. Bypass Restrictionscan be turned on inAdministration programming.

-CCall Forward: A feature thatforwards all the calls arriving atyour telephone to anothertelephone in your Norstarsystem. To have calls forwardedoutside the system, use LineRedirection.

Call Forward No Answer: Afeature that forwards all callsarriving at your telephone toanother designated telephone inyour Norstar system after aspecific number of rings. CallForward No Answer is assignedin Administration programming.

Call Forward On Busy: Afeature that forwards all calls atyour telephone to anotherdesignated telephone if yourtelephone is busy. This featureis assigned in Administrationprogramming.

Call Forward Override:A feature that allows you to callsomeone and ask them to stopforwarding their calls to you.

Call Information: A feature thatallows you to displayinformation about incomingcalls. For external calls, you candisplay the caller’s name,telephone number and the linename. For an internal call, youcan display the name of thecaller and their internal number.You can obtain informationabout ringing, answered, or heldcalls.


218 / Glossary

Call Log: A feature thataccesses a record of incomingcalls. The log could contain thefollowing information for eachcall: sequence number in theCall Log, name and number ofcaller, long distance indication,indication if the call wasanswered, time and date of thecall, number of repeated calls

from the same source, andname of the line that the callcame in on. See Autobumping,Autolog options, Enter Call Log,and Logit for further information.

Call Park: A feature that allowsyou to place a call on hold sothat someone can retrieve itfrom any other telephone in theNorstar system by selecting aninternal line and entering aretrieval code. The retrievalcode appears on the display ofyour telephone when you parkthe call. You can park up to ninecalls on the system at one time.

Call Park Callback: SeeCallback.

Call Park prefix: The first digitof the retrieval code of a parkedcall. This digit cannot conflictwith the first digit of, any existingDNs, Line Pool access codes,the Direct-dial digit, or theexternal line access code. Thedefault Call Park prefix digit is“1”. It may be set to none, inwhich case Call Park isdisabled. Call Park prefix isassigned by your CustomerService representative.

Call Pickup Directed: A featurethat lets you answer a callringing at any Norstar telephoneby entering the internal numberof that telephone before takingthe call. Call Pickup Directed isactivated by your CustomerService representative.

Call Pickup Group: See PickupGroup.

Call Queuing: A feature thatallows you to answer calls inorder of priority if you haveseveral calls waiting at yourtelephone. Priority is given toexternal incoming calls, followedby callback and camped calls.

Callback: A feature that returnsparked, camped or transferredcalls to your telephone if theyare not answered at anothertelephone. How long the systemwill wait before Callback occursis set by your Customer Servicerepresentative.

Camp-On: A feature that letsyou re-route a call to atelephone even if all the lines onthat telephone are busy. Toanswer a camped call, use CallQueuing or select a line if thecamped call appears on yourtelephone. Priority is given toqueued calls over camped calls.

Camp timeout: The length of adelay before a camped call isreturned to the telephone thatcamped the call. This delay isset by your Customer Servicerepresentative.


Glossary / 219

Capabilities: A section headingin Administration programming,that covers the dialing filters,remote access packages, setabilities, and line abilities thatcan be assigned to Norstarlines, telephones, or Class ofService passwords.

Central Answering Position(CAP): An M7324 Telephonethat has been designated aCAP by your Customer Servicerepresentative. The CAPprovides backup answering andcan be used to monitor thetelephones within a Norstarsystem. One or two CAPmodules can be attached to aCAP to increase the number oflines it can handle.

Central Answering Position(CAP) module: A moduleconnected to an M7324Telephone that provides 48additional buttons that can beused as Autodial buttons orFeature buttons. A maximum oftwo CAP modules can beconnected to a single M7324Telephone.

Class of Service (COS):A set of Norstar features andlines available to the user for acall. The Class of Service for acall is determined by the DialingFilters and Remote AccessPackages assigned to thetelephone in Administrationprogramming. The Class ofService for a call can bechanged by entering a six-digitClass of Service password. ’(Internal users cannot changetheir access to features with aCOS password, only theirdialing filters.) Class of Serviceand Class of Service passwordsare assigned in Administratipnprogramming. See RemoteAccess.

Class of Service password: Asix-digit code that lets youswitch from your current Classof Service to one that lets youdial numbers prohibited by yourcurrent Class of Service.

Conference: A feature thatallows you to establish athree-person call at your Norstartelephone.

Conference using privacy: Afeature that allows you to turnprivacy OFF for a call allowinganother’person with the sameline to press the line button andjoin in your conversation,forming a conference. Normallyyour calls are private; no oneelse can pick up your line andjoin in.

Contrast Adjustment: Afeature that allows you to setthe contrast level of yourtelephone display.

Modular DR5 System Coordinator Giride

220 / Glossary

Control telephone: Atelephone that can place thelines for which it hasresponsibility in or out of aService Mode. A telephone isprogrammed as a Controltelephone and has linesassigned to it in Administrationprogramming.

COS: See Class of Service.

Cursor: A short horizontal linethat appears on the Norstartelephone display to indicatethat characters can be enteredusing the dial pad.

DData CommunicationsInterface (DCI): A Norstar.device that lets you attach anRS-232 data device to yourNorstar system.

Data terminal: A device, suchas a modem, that can be usedto transfer data instead of soundover a telephone network. Youcannot use Norstarprogramming to set up suchdevices. See the documentationthat accompanies the device.

Date: See Show Time or Timeand Date.

Defaults: The settings for allNorstar features when thesystem is first installed. Settingsare changed from their defaults-in Administration programmingand by your Customer Servicerepresentative. In this manual,default settings are shown inbold text.

Delayed Ring Transfer (DRT)to Prime: A feature thattransfers an unanswered call onan external line to the PrimeTelephone associated with thatline after a specified number ofrings. This feature is activatedby your Customer Servicerepresentative.

Dial mode: The dialing mode ofa line can be either Tone orpulse. Pulse is traditionally usedby rotary dial telephones. Toneis also referred to as dual-tonemulti frequency (DTMF) tones.Dial mode can be programmedby your Customer Servicerepresentative.

Dialing filter: A feature thatprevents certain telephonenumbers from being dialedthrough a combination ofrestrictions and exceptions.Dialing filters can be applied tolines (line filters, remote filters),to telephones (set filters), tospecific lines on a telephone(line/set filters), and to Class ofService passwords (user filters,remote filters). The NorstarModular system can handle upto 100 dialing filters.

Direct Inward System Access(DISA): A feature that letsremote users dial directly intothe Norstar system and useNorstar features. Callers hearstuttered dial tone and arerequired to enter a Class ofService password to gainaccess to the system. SeeRemote Access.


Glossary / 221

Direct-dial: A feature that letsyou dial a designated telephonein your Norstar system with asingle dig.it. A-s many as fiveDirect-dial telephones can beestablished. Each telephone inthe system is assigned to oneDirect-dial telephone. There is asingle, system wide digit forcalling the assigned Direct-dialtelephone of any telephone.Direct-dial telephones areestablished in Administrationprogramming. Telephones areassigned to a Direct-dialtelephone in Administrationprogramming.

Direct-dial number: A digitused system wide to call aDirect-dial telephone. The digitis programmed by yourCustomer Servicerepresentative.

Directed Pickup: See CallPickup Directed.

Directory Number (DN): Aunique number that isautomatically assigned to eachtelephone or data terminal. TheDN, also referred to as aninternal number, is often used toidentify a telephone whensettings are assigned duringprogramming. Default DNassignments start at 21 in atwo-digit (non-expanded)system and 221 in a three-digit(expanded) system.

DISA: See Direct InwardSystem Access.

DISA DN: A received numberassigned to the Norstar DirectInward System Access facility. Ifa caller dials a number that isassigned to the DISA DN, thecaller hears stuttered dial toneand must enter a Class ofService Password. Once thepassword is accepted, the callerhears system dial tone and canuse Remote Access features.See Remote Access.

Display: A liquid crystal display(LCD) on the Norstar telephonethat guides you through featureoperation and programming.

Display button: One of threebuttons located directly beneaththe display on M7310 andM7324 Telephones. Duringfeature operation orprogramming, some or all ofthese buttons may be used toprovide further options. If anoption is available, it is shown inthe bottom line of the two-linedisplay, directly above thecorresponding display button.Display buttons are representedin this manual as underlinedcapitals, e.g. QK.

Display digits: A sub-headingin Administration programmingthat allows you set whether anassigned name or the actualnumber is displayed whensomeone uses a system speeddial code.

DN: See Directory Number.


222 I Glossary

DRT delay: The number ofrings before a Delayed RingTransfer occurs. This isassigned by your CustomerService representative.

DRT to Prime: See DelayedRing Transfer to Prime.

EEmergency Telephone: Asingle-line telephone (alsoreferred to as a 500/2500telephone) that becomes activewhen there is no power to theKey Service Unit.

Event message: An item storedin the system log and displayedduring a Maintenance session.Event messages record avariety of events and activitiesin the Norstar system.

Exceptions: A component of aDialing filter. Exceptions arenumbers you can dial even ifthey are forbidden by a moregeneral Restriction. SeeRestrictions.

Expanded system: A Norstarsystem with an ExpansionCartridge.

Expansion Cartridge: Acartridge which connects Trunkmodules and Expansionmodules to the Key ServiceUnit.

External call: A call to adestination outside the Norstarsystem.

External Call Forward: SeeLine Redirection.

External code: The numberyou dial to get an external line.The default is 9, but this can bechanged by your CustomerService representative. You donot always need an externalcode. It is primarily to supportthe M7100 Telephone andsingle-line telephones using anAnalog Terminal Adapter (ATA).

External line: A line on yourNorstar telephone used formaking calls to destinationsoutside the Norstar system.

External music source: SeeMusic source.

External paging: A feature youcan use to make voiceannouncements over anexternally-mounted loudspeakerconnected to the Key ServiceUnit. The external speaker isnot a Norstar component andmust be supplied by thecustomer.

Extra-dial telephone: Aheading in Administrationprogramming that allows you toassign an extra Direct-dialtelephone when a service modeis active. You can have oneExtra-dial telephone for each ofthe three service modes.


Glossary I223

FFeature button: A button thatactivates many Norstar featureswhen it is pressed and followedby a Feature code. The Featurebutton is also used to exit afeature.

Feature Cartridge: Areplaceable cartridge containingthe Norstar features. TheFeature Cartridge, acombination of a Data Cartridgeand a Software Cartridge, isinserted into the Key ServiceUnit.

Feature code: A number that isused to activate a particularfeature.

Forward: See Call Forward.

Forward delay: The number ofrings before an unanswered callis forwarded to anothertelephone when the CallForward No Answer feature isON. Forward delay is assignedin Administration programming.

Forward No Answer: See CallForward No Answer.

Forward On Busy: See CallFoward On Busy.

Full Autohold (on idle line): Afeature that, when activated,puts a line on hold when youselect an available line and thendo something that selectsanother line. Full Autohold isactivated by your CustomerService representative.

Full Handsfree: SeeHandsfree.

GGroup Listening: A feature thatallows you to have others inyour office hear a caller throughyour phone’s speaker. Thecaller hears you only when youspeak into the receiver andcannot hear other people in theoffice.

HHandsfree: A feature you canuse to make calls without usingthe telephone receiver. FullHandsfree is activated inAdministration programming.When it is activated, aHandsfree/Mute button isautomatically assigned to thetelephone.

Handsfree (HF) Answerback:A feature that automaticallyturns ON the microphone at atelephone receiving a Voice Callso that the person receiving thecall can respond without liftingthe receiver. HandsfreeAnswerback is activated inAdministration programming.

HandsfreelMute button: SeeHandsf ree.

Headset: A head-mounted orear-mounted telephone receiverthat is used instead of thehand-held receiver. Headsetsare not Norstar components andmust be supplied by thecustomer.


224 / Glossary

Held (Line) Reminder: Anindication that an external callhas been placed on hold for acertain period of time. YourNorstar telephone rings anddisplays the messageHe1 d cdl 1. The Held LineReminder feature and Reminddelay are programmed by your

Customer Servicerepresentative.

HF Answerback: SeeHandsfree Answerback.

Hold button: A button used tosuspend calls so that the personusing the telephone can performanother task withoutdisconnecting the caller.

Hookswitch Flash: See Linktime.

Host System Signaling: (Alsoreferred to as End-to-EndSignaling.) Norstar telephonescan access a remote system ordial a number on an alternatecarrier by means of Host featureactivation, such as Link, Pauseand Run/Stop.

Hotline: A feature thatautomatically calls apre-assigned number when thetelephone’s receiver is lifted orthe Handsfree/Mute button ispressed. A Hotline number canbe an internal or externalnumber. Hotline is programmedin Administration programming.

II/C: An abbreviation of Intercombutton.

Installer: A person who installsthe Norstar equipment, andperforms System Startup andcertain programming actions.The Installer or the SystemCoordinator can programAdministration settings.

Intercom button: A button thatprovides access to internal linesused for calls within a Norstarsystem and access to externallines through a Line Pool orexternal code. A telephone maybe assigned zero to eightIntercom buttons. This is doneby the Customer Servicerepresentative.

Intercom keys: See Intercombutton.

Internal line: A line on yourtelephone dedicated to makingcalls to destinations inside yourNorstar system. An internal linemay still connect you with anexternal caller if you use it toaccess a line pool or to pick upa call using Norstar callhandling features such as CallPark or Call Pickup Directed.

Internal number: A number(also referred to as a DirectoryNumber or DN) that identifies aNorstar telephone or device.

Internal user: A person using aNorstar telephone within aNot-star system.


Glossary / 225

KKey Service Unit (KSU): Thecentral hardware component inthe Norstar system. The KSUhas its own processor andmemory, and provides aphysical point of connection forthe various types of devices,telephones, and expansionmodules used in Norstar. TheKSU can function on its own asa basic system (with 24 Norstartelephones and 8 externallines), or with the addition of aTrunk Module (TM) thatsupports more external lines, ora Station Module (SM) thatsupports more Norstartelephones.

LLine: The complete path of avoice or data connectionbetween one telephone (orother device) and another.

Line abilities: The heading inAdministration programmingunder which you assign LineFilters, Remote Filters, andRemote Access Packages tolines.

Line filter: See Dialing filter.

Line names: The sub-headingin Administration programmingthat allows you to assign namesto external lines.

Line number: A number thatidentifies an external line. Thetotal number of lines dependson how many Trunk Modulesare installed.

Moclular DR5 System Coordinator Guide

Line Pool: A group of linesused for making external calls.Line Pools provide an efficientway of giving a telephoneaccess to external lines withouttaking up many line buttons. Aline is assigned to be a memberof a Line Pool by your CustomerService representative.

Line Pool access code: Anumber that identifies a LinePool. Line Pool access codesare assigned by your CustomerService representative.

Line Profile: A feature you canuse to review the settings .programmed to lines by theCustomer Servicerepresentative and byAdministration programming.The settings cannot be changedwith this feature. Line profile isavailable only on M7310 andM7324 Telephones.

Line Redirection: A featurethat allows you to redirect allcalls on an incoming line to adestination outside the Norstarsystem. Once a line isredirected it cannot beanswered within the Norstarsystem. The system may be setup to give a brief ring when acall comes in on a redirectedline. This feature differs fromCall Forward in two ways. Itredirects only external calls (notinternal calls) and it redirectscalls to destinations outside thesystem. Call forward redirectscalls only to destinations insidethe Norstar system. See CallForward and Redirect Ring.

226 / Glossary

Link time: A specific time delay M7900 Telephone: A telephonethat allows access to PBX with a touch-screen display thatfeatures through a Norstar replaces the display andsystem. Link time is also memory buttons of otherreferred to as a “Hookswitch Norstar telephones. It providesFlash” or “Recall”. Link time is simplified access to Norstarassigned by your Customer Features and an interface toService representative. computer driven applications.

Logit: A feature that allows you‘to manually log call informationwhen you are connected to acall.

Maintenance: .A type ofprogramming you can use todiagnose and repair problems inthe Norstar system.Maintenance requires noprogrammable settings.M

M7100 Telephone: A telephonethat has a one-line display andone programmable memorybutton without an indicator.

M7208 Telephone: A telephonethat has a one-line display andeight programmable memorybuttons with indicators.

M7310 Telephone: A telephonethat has a two-line display, threedisplay buttons, 10programmable memory buttonswith indicators, and 12dual-memory programmablebuttons without indicators. AnM7310 Telephone can beequipped with a Busy.LampField.

M7324 Telephone: A telephonewith a two-line display, threedisplay buttons, and 24programmable memory buttonswith indicators. An M7324Telephone can be equippedwith a CAP module.

Memory buttons: The buttonsthat can be programmed to dialfrequently used features ornumbers automatically. SeeM7100, M7208, M7310, M7324and M7900 Telephone entriesfor their exact memory buttonconfigurations.

Message: A feature that allowsyou to indicate to anotherinternal user that you would likethem to call you.

Music source: A radio or othersource of music that can beconnected to the Key ServiceUnit to provide music for theMusic on Hold and BackgroundMusic features. A music sourceis not part of the Norstar systemand must be supplied by thecustomer.


Glossary I227

NNames: A feature that allowsyou to assign System SpeedDial numbers, external lines,telephones, and Service Modesin Administration programming.You can use up to sixteencharacters to name a SystemSpeed Dial number, and sevencharacters to name a telephone,line, or Service Mode. If a Namehas not been assigned, the linenumber or DN appears on thedisplay instead of a Name.

Night Service: See ServiceModes.

Norstar ProgrammingOverlay: A paper template thatis placed over the top fourmemory buttons with indicatorson the M7310 or M7324Telephone during programming.The overlay labels indicate thespecial’function that each of thefour buttons takes on duringprogramming.

0On hold: A setting that controlswhether external callers hearmusic, periodic tones, or silencewhen they are-placed on hold.This setting is programmed byyour Customer Servicerepresentative.

Overlay: See NorstarProgramming Overlay.

PPage: A feature you can use tomake announcements over theNorstar system. You canchoose Internal Page(announce over the telephonespeakers), External Page(announce over anexternally-mounted,customer-suppliedloudspeaker), or both Internaland External Page.

Page Zone: An area in theoffice that receives internalPage announcementsindependently of the rest of theoffice. Each Page Zone isidentified by a number.Telephones are assigned toPage Zones in Administrationprogramming.

Park prefix: See Call parkprefix.

Park timeout: A delay beforean unanswered parked callreturns to the telephone thatparked it. Park timeout is set byyour Customer Servicerepresentative. See Call Park.

Password: A specific sequenceof digits that you enter to gainaccess to Norstar programming,to override dialing restrictions,or to use Remote Access withDISA. Passwords are alsorequired for System Startup andAdministration programming.See Cl-ass of Service password.

Pause: A character that insertsa 15second delay in a dialingsequence on an external line.


228 / Glossary

Personal Speed Dial: Atwo-digit code (71-94) that canbe programmed to dial externaltelephone numbers. PersonalSpeed Dial numbers areprogrammed fo.r eachtelephone, and can be usedonly at the telephone on whichthey are programmed.

Pickup Group: A group oftelephones. A telephone can beplaced into one of nine CallPickup Groups. A call ringing ata telephone within a PickupGroup can be picked up at anyother telephone within the samePickup Group. A telephone isassigned to a Pickup Group inAdministration programming.

Pool: See Line Pool.

Pre-dial: A feature that allowsyou to enter a number andcheck it on your telephonedisplay before it is actuallydialed. If the number isincorrect, you can edit it. Thenumber is dialed only when youpick up the receiver or select aline.

Prime line: A line on yourtelephone that is automaticallyselected when you lift thereceiver, press theHandsfree/Mute button or usean external dialing feature. APrime line is assigned to atelephone by your CustomerService representative.

Prime telephone (Prime set):A telephone that providesbackup answering for incomingcalls on external lines. ThePrime telephone for a line willring for any unanswered callson that line. A Prime telephoneis assigned to a line by yourCustomer Servicerepresentative.

Priority Call: A feature you canuse to make a Voice call to atelephone that is idle, busy orhas Do Not Disturb activated.This feature is enabled for atelephone in Administrationprogramming.

Privacy: A feature thatdetermines whether a Norstaruser may select a line in use atanother telephone and join an vestablished call. Privacy is setby your Customer Servicerepresentative, but can beturned ON and OFF by usersduring individual calls.

Private line: See Private to.

Private network: A telephonenetwork consisting of owned orleased telephone lines used toconnect different offices of anorganization independently ofthe public network.

Private to: A line assigned toone telephone as a Private lineby your Customer Servicerepresentative. The line cannotappear on any other telephone,except the Prime telephone forthat line. Private lines cannot beplaced into Line Pools.


Glossary / 229

Programming: A series ofprocedures that set the way theNorstar system works.Programming includessystem-wide settings andindividual telephone and linesettings.

Programming Overlay: SeeNorstar Programming Overlay.

Programming reminder: Achart on which you can recordsome commonly-used settingsfrom Administrationprogramming to keep theNorstar system’s recordsup-to-date.

Public line: An external linethat can be assigned to anytelephone and to manytelephones. A line is assignedas Public by your CustomerService representative.

Public network: The regulartelephone network thatconnects most homes andbusinesses.

RRecall: See Link time.

Receiver: The handset of atelephone.

Redirect ring: A sub-heading inAdministration programmingthat allows you to set whether aline that has been redirectedthrough Line Redirection gives ashort ring on those telephoneson which the line appears.

Remind delay: A feature thatcauses a telephone to beep anddisplay the messageHe1 d call when a call hasbeen on hold for aprogrammable period of time.This period is the Remind delay,and is programmed by yourCustomer Servicerepresentative.

Remote access: The ability todial into a Norstar system fromoutside the system and makeuse of selected Norstarfeatures. The lines, features,and dialing capabilities availableto a remote user are determinedby the Class of Service. If theremote access line is answeredwith DISA, the user must entera Class of Service password togain access to the Norstarsystem’s features.

Remote access dial filter: SeeRemote filter.

Remote access package: Asub-heading in Administrationprogramming that allows youset up,access to Paging andLine Pools for remote users.

Remote capability: A subset ofNorstar features that is availableto users connected throughRemote Access.

Remote filter: A Dialing filterapplied to a line in order tocontrol which digits can bedialed during an incomingremote access call. It is theequivalent of a Telephone filterfor a remote user.


230 / Glossary

Remote paging: A feature thatallows remote users to use theNorstar paging feature. Accessto this feature is governed bythe Class of Service for the call.See Remote Access and Classof Service.

Remote User: A person whocalls into a Norstar system froma telephone outside that systemand uses Norstar features orlines. See Remote Access.

Restrictions: A component of aDialing filter. Restrictions arenumbers you cannot dial whenthat Dialing filter is in effect. SeeExceptions.

Ringing: A programmingfunction done by your CustomerService representative thatassigns a line to ring or not ringat a telephone. If a line hasbeen assigned as “No ring”, anincoming call is shown only by aflashing indicator.

Ringing Telephone (RingingSet): A telephone that has beenassigned to ring when a line hasbeen placed into a ServiceMode. Ringing Telephones areassigned in Administrationprogramming.

Rls button: A button that endsa call in the same way thathanging up the receiver does. Itmay also be used to endStartup, Administrationprogramming, Maintenancesessions and featureoperations.

Run/Stop: A character thatcreates a breakpoint in aprogrammed external dialingsequence. When you press aprogrammed key, the systemdials the number up to theRun/Stop. When you press itagain, the system dials thedigits following the Run/Stop.

SSAPS: See Station AuxiliaryPower Supply.

Selective line redirection: SeeLine Redirection

Service Modes: A feature thatprovides special ringing andtelephone access after normaloffice hours, or when there arefew people available to answercalls. Certain features becomeactive when one or more linesare placed into a Service Mode.Service Modes settings areassigned in Administrationprogrtimming.

Set: A telephone.

Set ability: A sub-heading inAdministration programmingunder which set filters, line/setfilters; and a variety of systemfeatures are assigned toindividual telephones.


Glossary / 231

Set Copy: A heading isConfiguration programming thatallows you to copyprogrammable settings fromone telephone to another of thesame type. Set Copy providestwo options: duplicating SystemData and User Data, orduplicating System Data only.Set Copy does not provide thesame copy capability as theCOP%display button, which ismore selective of the settingsthat can be duplicated:

Set filter: See Dialing filter.

Set Names: A sub-heading inAdministration programmingthat allows you to assign Namesof up to seven characters totelephones.

Set Profile: A feature you canuse to review the settings thathave been programmed by yourCustomer Servicerepresentative and by yourselfin Administration programming.The settings cannot be changedwith this feature. Set Profile isavailable only on the M7310and M7324 Telephones.

Set Relocation: See AutomaticTelephone Relocation.

Shift button: A small triangularbutton beside the dual-memorybuttons on the upper half of theM7310 Telephone. Press theshift button to store or accessfeatures on the top half of thedual-memory buttons.

Show Time: A feature thatallows you see the current dateand time on the Norstartelephone display while you areon a call.

Station: An individual telephoneor other Norstar device.

Station Auxiliary PowerSupply (SAPS): A device whichprovides power to a Norstartelephone that is connectedmore than 305 m (1000 ft) andless than 760 m (2500 ft) fromthe Key Service Unit, or to aCAP module.

Supervised line: A line forwhich disconnect supervision isenabled. If an external callerhangs up, the Norstar systemdetects the disconnection andhangs up its line also.

System Coordinator: A personresponsible for customizing theNorstar system throughAdministration programmingand for helping co-workers usethe Norstar system.

System Data: An option in theSet Copy function. System Datarefers to the system settingsthat apply to all telephones andlines. System Data consists ofthe programmable settings fromSystem Startup andAdministration programming. Italso includes the settingprogrammed by your CustomerService representative.


232 / Glossary

System Speed Dial: In TCM line (Time CompressionAdministration programming, a Multiplexing line): A two-wireheading under which you can digital station loop joining theassign up to 70 numbers as cross-connect at the KeySystem Speed Dial numbers. Service Unit to a telephone.

System Speed Dial Code: Atwo-digit code (01 to 70) thatcan be programmed to dial atelephone number up to 24digits long. System Speed Dialcodes are programmed for theentire Norstar system inAdministration programming.

System Speed Dial Name: Asub-heading in Administrationprogramming under which youcan assign a name to a SystemSpeed Dial number.

Telephone lock (Set lock): Afeature that allows you to limitthe number of features that maybe used or programmed at atelephone. Full telephone lockallows very few changes orfeatures, Partial telephone lockallows some changes andfeatures, and No telephone lockallows any change to be madeand any feature to be used.Telephone lock is assigned inAdministration programming.

System Startup: A procedurethat initializes the systemprogramming to defaults. Whena Norstar system is first installedand powered up, SystemStartup must be performedbefore any programming can bedone.

Time and Date: A displaydescription. The current Timeand Date appear on the displayof idle Norstar telephones. TheTime and Date can be changedin Administration programming.

Transfer: A feature that lets youredirect a call to anothertelephone in your Norstarsystem, over a network oroutside your Norstar system.There ai-e four types ofTransfer; Transfer using Hold,Transfer with Announcement,Transfer withoutAnnouncement, and transferusing UnsupervisedConference.

TTandem call: A call establishedwhen a remote user dials intothe Norstar system -and* usesthe system to place an outgoingcall. The combination of theincoming and outgoing callsforms a tandem call. SeeRemote Access.

Target line: A line dedicated toreceiving calls from outside theNorstar system.


Glossary / 233

Transfer Callback: A featurethat returns a transferred call if itis not answered after a specificnumber of rings. The number ofrings is programmed by yourCustomer Servicerepresentative. TransferCallback does not apply to callstransferred externally.

Trunk: A physical connectionbetween the Norstar systemand the outside world using

-either the public telephonesystem or a private network.

Trunk Answer: A feature youcan use to answer a call on anyline that has an active ServiceMode, even if that line does notappear on your telephone.Trunk Answer is activated inAdministration programming.

UUnsupervised line: A line forwhich disconnect supervision isdisabled. If an external callerhangs up, the Norstar systemdoes not detect thedisconnection and does nothang up its line. See DisconnectSupervision.

User Data: An option in the SetCopy feature. User Data refersto the personal settings that areunique to an individualtelephone, and are notprogrammed by the CustomerService representative orAdministration programming.User Data is programmed ateach telephone. These settings,for example, include PersonalSpeed Dial and the assignmentof programmable memorybuttons.

User Filter: See Dialing filter.

vVoice Call: A feature you canuse to make an announcementor begin a conversation throughthe speaker of anothertelephone in the Norstarsystem. The telephone you calldoes not ring. Instead, theperson you call hears a beepand then your voice. Theirtelephone beeps periodically toremind them that theirmicrophone is open.

.


234 / Glossary


AAccess Code

External line 123kcess denied

Conference 112Speed dial 169

Accidental DisconnectProtection 172

AdministrationDialing filters 35Direct-Dial 34Names 28Overview 16Programming reminders 67Service Modes 51

Alarm telephonedescription 164

Allow Redirect 45, 143Programming 45

Ftl ready joinedCall Pickup 105Dialing 125

171 ready ParkedCall Park 102

Alternate Language 118Answer buttons 105,154Answerback 43ATA

Long tones 147Autobumping 95Autodial 155

Buttons 155Feature description 85Host System Signaling 87losing data after power

failure 86

Fhtodial f u l lAutodial 85Speed dial 169

Autolog/Show Voice Messagelogging set 59

Automatic Call information 58Automatic Dial 117Automatic Handsfree 116

programming 43Automatic telephone relocation

172Auxiliary Ringer

programming 44 .Service Modes 54

BBackground Music 172Blocking calls 49Button erased

Autodial 86Button Inquiry ’

Feature description 129Buttons

Answer 154Autodial 155Erasing programming 129Feature 154, 155H o l d 1 5 4indicators 79Line 155Memory 154Programmed 155Release 155Volume 155


236 / Index

CCal 1 bl ocked

Priority call 160Call Display Information 3, 77

first display 59Call Display services 3Call ForwardFeature description 88

No Answer 4588On Busy 44,88Override 88

Call Identification 56, 58, 59Call Information

Feature description 91Call Log 6

Autobumping 95call from 96clearing passwords 59defaults 56displays 98erase items 96Feature description 93Log Space 59Logging Options 93Logit 94navigate 96optional password 97reset all Logs 56

Call Park 78displays 102Feature description 102

Call Pickup 78Assigning groups 106displays 104Feature description 104Priority of alerting calls 106

Call Pickup (group)programming 43

Call Queuing

Feature description 107priorities 107

Callback 77Calls

Incoming 83Camp denied

Camp on 108Camp On

Call Queuing 109displays 108Feature description IO8ringing 79

Can’t t-in9 againDialing 125

Can’t send msg _Message 150

CancelFeature 76

Cancel den i edMessage 150

Cancel forMessage 151

CAP module 164Capabilities

Dialing filters 35 !’Line filters 50Remote filters 50User filter 50

Class of Service 173,185Class of Service passwords

copying data 49for internal Users 48Line filter 50number of 49Remote package 50Security 48User filter 50with DISA DN 48

Conferencedisplays 112


Index / 237

Feature description 110on M7100 telephone 113Transferring 112with Privacy 110

Cm-iferenc~ busrConference 112

Configuration 173Contrast Adjustment 116Control telephone 165

assigning to lines 51COPY

line programming 61telephone programming 61

COS Line filters (See Linefilters (COS))

COS PasswordChanging 115displays II 5Feature description 115

Customizing Norstar 13, 16Customizing the telephone

Contrast Adjustment 116Dialing modes 117Handsfree 116Language 118Moving line buttons 119Pulse/Tone Dialing 120ring type 120ring volume 121

DDelayed Ring Transfer 77Denied in admin

Call Pickup 105Priority call 160Service modes 162

Dialingdirect dial 123displays 125Pulse or Tone 120

Dialing filtersdeleting 38Programming 35

Dialing ModesAutomatic 117Pre-Dial 117Standard 117

Direct-dial telephone 165Directed Pickup

Feature description 104Directory Numbers 173DISA

description 185Disconnect protection 172Disconnect Supervision 174Displays

One-line 74Prime telephone 83Two-line 74

Do Not Disturb 78, 82, 88, 179Feature description 128

EEmergency calls

Priority call 160Emergency telephone 166E n t e r c o d e

Speed dial 169Et-her zone

Page 159Exclusive hold 136

Feature description 136Extension numbers (See

Directory Numbers)External call

ringing 79External line Access Code 123External lines

Line/telephone filter 41


238 / Index

Extra-dial telephone 166additional Direct-Dial 54

FFeature

Programming 129Feature Buttons 154,155FeaturesCancelling 76

Overview 74Restrictions 42

FiltersLine 47Line with COS 50Line/telephone 41Remote Access dialing 47User 50

Forward deniedCall forward 89

Forwarding (See Call Forward)Call Forward No Answer 45Call Forward On Busy 44

Full Handsfreeprogramming 42

GGet call first

Call Park 102Group Listen

Feature description 132Group Pickup

Feature description 104

HHandsfree

Answerback 43Automatic 43Etiquette 134Full Handsfree 42

Handsfree/Mute 78

Feature description 133Headset

Answering a call 156Full Handsfree 42Operating 156

HoldListen on hold 135Music, Tones or Silence 136on M7100 telephone 136

Hold Button 154Hold description 135Hold or release

Feature programming 130Host System Signaling 137

Link 137Pause 137 .Programmed Release 137Run/Stop 138Timed Release 138

HotlineProgramming 46

Hotline telephone 166Hung lines

releasing 174

IIncominS ml Y

Line redirection 143Indicators 79Internal call

r inging 79Internal numbers (See

Directory Numbers)Inual id zone

Page 159

LLanguage choice 118Last Number Redial



Index / 239

Line AbilitiesLine Filter 47Remote Filter 47Remote Package 47

Line Buttons 155moving 119

Line deniedCall Pickup 105

Line filterdefaults 47

Line filters (COS)defaults 50Programming 50

Line in useHotline 167

Line Pools 175Feature description 140Hotline 46preventing access 49Ring Again 141System Speed Dial 26

Line Profile 62Line Redirection 89

Allow Redirect 45Call forward No Answer 45Feature description 142Redirect Ring 46System Speed Dial 26

Line Supervision 173Line/telephone filters

number of 41Lines

Line Pools 175Prime 175Private 175Ringing preference 175Target 176Hung lines 174

Link 137Feature description 137

Listen on Hold 135Logit 94Long Tones


MM7100 Telephone

Conferencing 113display buttons 74Hold 84, 136selecting lines 76User Card 203

M7208 Telephonedisplay buttons 74User Card 206

M7310 Telephone .display buttons 21,74overlay 20User Card 209

M7324 Telephonedisplay buttons 21,74overlay 20User Card 212

Make call firstCamp on 109group Listen 132

M a k e c a l l s f i r s tConference 112

Memory buttons 154Programming 129

Messgse deniedMessage 151

Message Waiting 11Messages

Answering 148displays 150Erasing 148Feature description 148Sending 148

Music on Hold 136


240 / Index

N 0Name

System Speed Dial 27Names

entering letters 23Length 28Programming 28Valid characters 28

Need HandsfreeHeadset 157

Night ServiceService modes 162

No buthn freeCall Pickup 105Dialing 126M e s s a g e 1 5 2

No calls waitingAnswering the telephone 8

No last numberLast number redial 126

No 1 inc se1 ect.edAnswering the telephone 8Dialing 126Hotline 167

No 1 ine Lo useLine redirection 143

No number savedSaved Number rediall26

No saved numberSaved Number redial 126

No voice callVoice Call 188

Not in seruiceCall forward 89Camp on 109

Numbersentering 22viewing 22

On-hook dialing 117Clutsoing 1 ine

Line redirection 143

PPage timeout

Page 159Paging

Feature description 158preventing access 49zones 43,158

Paging busyPage 159

P a r k d e n i e d ’Call Park 103

Park ins fullCall Park 103

PasswordAdministration 55

PauseFeature description 137

Personal Speed Dial 168Pick UP receiver

Call Queuing 81Pickup

Call Pickup programming 43Pickup denied

Call Pickup 105P o o l c o d e

Line redirection 143Pre-Dial 117Prime Line 175

Hotline 46Prime telephone 78, 167Priority Call

Feature description 160ring 79


Index / 241

QPriority deniedPriority call 160

PrivacyCreating a conference ! 10

Private lines 175Call pickup 43, 105

Prosram and HOLD 131Programmed Release

Feature description 137Programming

Allow Redirect 45Automatic Handsfree 43Auxiliary Ringer 44Call Forward No Answer 45Call Forward On Busy 44Call Pickup (group) 43Capabilities 35COS Line filter 50Features 129Full Handsfree 42Handsfree Answerback 43Hotline 46Names 28Page Zone 43preparing for 14purpose 13Redirect Ring 46reminders 67Remote Packages 47S e r v i c e m o d eService Modes 51

name 52Telephone filter 34,40, 41tools 15Trunk Answer 54using display buttons 21

Programming Record 15Pulse dialing 120

Queuingpriorities 107

RRedir br 221

Line redirection 144Redirect Ring 79

Programming 46Release a ball

Answering the telephone 82Release button 155Relocating

telephones 172Remote Access .

Over a private Network 182Over a public Network 182Security 185Tones 184Using Norstar 183

Remote Access dialing filter 47Remote Access Packages

COS passwords 39defaults 39number of 39Programming 35, 39,47

Restricted callDialing 127Line redirection 144

R e s t r i c t i o n sfor External Users 35, 36for Internal Users 35, 36number of 37

Ring AgainFeature description 123

Ring type 121


242 / Index

RingingChanging the ring 120On/Off for lines 175Service Modes 54Volume 121

Run/StopFeature description 138

sSaved Number Redial

Feature description 124Service Modes 51

Auxiliary Ringer 54cancelling 162Control telephone 51, 162Default start and stop times

53Extra-dial telephone 54, 166Feature description 162ON and OFF 52Programming 51Ringing 54Trunk Answer 54

Set Profile 62Signaling

Host System 137Speaker

Paging 158Telephone 43

S p e e d D i a lClass of Service 170displays 169Feature description 168Personal programming 168,

Standard Dial 117Supervision 174System Speed Dial

bypassing restrictions 27changing name 27

TTarget lines 176

Call Forward On Busy 44Telephone

Administration lock 121Alarm 164buttons 154Control 165Customizing 116Direct-Dial 34, 44, 165Emergency 166Extra-Dial 166Hotline 166Names 28P r ime 78 ,167relocating 172

Telephone AbilitiesAllow Redirect 45Automatic Handsfree 43Auxiliary Ringer 44Call Forward No Answer 45Call Forward On Busy 44Call Pickup (group) 43Direct-Dial Telephones 44Full Handsfree 42Handsfree Answerback 43Hotline 46Line/telephone filter 41PageZonePriority Call 47Redirect Ring 46

Telephone User Cards 15T h e i r l i s t f u l l

Message 152Time

display 177Feature description 177

T i m e d R e l e a s eFeature description 138


index / 243

Tonesat Remote Access 184dialing 120Long 147

Tones denied *Long Tones 147

Transferdisplays 179external 178Feature description 178using Call Queuing 178using conference 178using Hold 179with announcement 178

Transfer deniedTransfer 181

Trunk AnswerFeature description 104programming 54

UUnewiwed 1 ine

Line redirection 144

UpgradingClass of Service passwords

49

vVoice Call 158

deny 187Feature description 187Handsfree Answerback 43,

187muting tones 187

Voice Call Deny 78Voice Message Center

lines 60telephone numbers 60

VolumeButton 155

YYour 1 ist full

Message 152


244 / Index


NorstarModularProgrammingRecord

Note: This Programming RecOrd is to be used withthe Norstar Technical Training Course.

Customer/Company: Sales Representative:

Address: Telephone:

Issue Date:

-

- -

Telephone:

Billing Number:

System Coordinator:

Installer:

Installation Date:

N o t e s :

I Enter the quantity into the box (leave empfy if none).

I Expansion Cartridge, 2-Port I I M7310 I

Expansion Cartridge, 6-Port M7324

Trunk Cartridge M7310 with Busy Lamp Field (BLF)

I Trunk Module I I M7324 with Central Answering Position (CAP) Module(s) 1

Station Module Analog Terminal Adapter (ATA) for single line phone _

Analog Terminal Adapter (ATA)

I I External Paging Equipment IMusic Source

Emergency Telephone(s)

Station Auxiliary Power Supply

Headset

I. I I Shoulder Rest II I Radio Frequency (RF) Filter Kit I

I . Reset Memory? If you reset the memory, all programming will be erased and reset to system defaults at end of System Stamp.

Press ~ to select one of the following:

Square 0 Line 1 and Line 2 are assigned to each telephone.

Centrex c l Each telephone is assigned to a different line until no more lines remain.

Hybrid 0 Line 1 is assigned to each telephone and all telephones have access to Line Pool 1.

PBX c l No line is assigned to any telephone, and all telephones have access to Line Pool 1:

l All defaults given in the Programming Record - shown in .BoM text - correspond to settings for the default Square Template.

--I J-. I ’ I I I I

I

Line #Enter the number of the line to be programmed. A line number mustbe two digits in length. A one digit line number requires a leadingzero (examples: Line # QJ , or Line # 14).

Public

Private to

Pool (1 to 9)

Choose one of the following:Check box if line can be assigned to any set.

Enter the DN of the set to which the line will be Private.

Enter the number of the Line Pool to which this line will belong.

Pulse

ToneChoose the method of dialing for this line.

NoYes

Will the outgoing line, on which no digits have yet been dialed, beautomatically placed on hold when another line is selected?

(maximum of 7 characters) Assign a Name (optional) to the line (maximum of 7 characters). Use- - - - - - - the dialpad to enter the characters (example- H A I S 1_ _ ).

Restriction Index number(maximum of 30 numbers)

Enter the Restriction Index number(s) (if any) to be applied.Options are 1 to 30 (example: 3,5-6,15 ). Refer to page 10 for theRestriction Index numbers which have been assigned Restrictions.

Override Index number(maximum of 10 numbers)

Enter the Override Index number(sj (if any) to be applied.Options are 1 to 10 (example: 1,2.3.6 ). Refer to page 10 for theOverride Index numbers which have been assigned Overrides.

(DNdefaultis 21/221/2221)

(DN default is 21/221/2221)

YesNo

Enter the DN of the Night Control Set for this line, or None.‘*<:>z>>.>,y..m@>::::::::y::&y

Enter the DN of the Night Ringmg

‘i~~~~.:.:.~~~;~~:~~:~~~.~:~~~~~~~~~~:~?.~,~~.,

Will this line activate an Auxiliary Ringer when Night Service is ON?

I I Il Use the Copy Record to record the line settings to be copied with the m display button.

L i n e I Line # Line R _ Line #

Public

Private to

Pool (1 to 9)

PulseTone

YesNo

No

Yes


(maximum of 7 characters)- - i i - - - _ _ _ _ _ _ _ --m-e-- - - - - - - -




YesNo

Ring

No ring

Ring

No ring‘... i”.,. . . . . . . . . . <.:: :::>.iYII.‘C.‘rZZ.‘..... l.cp~~F~wT,~~~~~~~~~~~~~~I.. . . t. . . . . . . . . .., . . . . . . > . . . . . . . . . . . . x . . . . . . . . . .<.. ., .

(defauit is No Line Pool). . . . . . . . . . . . . . . . . . . . . . . . .+ . . . . . v.,* . . . ..A........ ;y....+*y.,>;

‘~~~~~~~~~~~~~~

(default is 2 intercom keys)

NoneLine #Pool #

(maximum of 7 characters)



Full handsf ree

HF Answerback

Pickup group (defautt is NO)

Page zone (default is 1)

Aux. Ringer

Forward no answr

Priority call

Set #Model

ycl N”o

Enter the DN of the set to be programmed. DNs are 2,3, or 4 digits inlength, depending on the ON length in effect (example: Set # a ).Enter the set model (example: &l731 Q ).

Default is assignment of Lines 1 and 2 -both No r&q (R@ on set 21/221/2221)Enter the Line Numbers which are assigned to th:s set and will Ring(example: 1,2,1 O-1 1).

Enter the Line Numbers which are assigned to this set and will not Ring(example: 3,4,5-8,12-20).

A maximum of four Answer DNs may be assigned to one set. Dafauft is brieEnter the Answer Group DNs (if any) which will also Ring at this set.

Enter the Answer Group DNs (if any) which will not Ring at this set.

Enter the Line Pool numbers that are accessible by this set(example: 1.2.5 1. Options are NO (none), or 1 to 9 .

Enter the number of Intercom keys for this set. Options are 0 to 8.

Choke one of the folkwing:’Check the box if there is no Prime Line.

If the Prime Line is an outside line, enter the Line number.

If the Prime Line is a Line Pool, enter the Line Pool number.

Check the box if the Prime Line is an intercom (WC).

Assign a Name (optional) to the set (maximum of 7 characters). Use

Enter the Restriction Index number(s) (if any) to be applied.Options are 1 to 30 (sxample: 1,2,18-25 ). Refer to page 10 for theRestriction Index numbers which have been assianed Restrictions.

Enter the Override Index number(s) (if any) to be applied.Options are 1 to 10 (example: 1,2.3,8 ). Refer to page 10 for theOverride Index numbers which have been assigned Overrides.

Choose if the set is to have Full Handsfree capability.

Choose if the set is to have Handsfree (HF) Answerback capability.

Enter one Pickup Group number. Options are No (none), or 1 to 9.

Enter one Page Zone number. Options are No (none), or 1 to 8.

Choose if the telephone will activate an installed Auxiliary Ringer.

Enter the DN (if any) of the set which will receive unanswered calls.

Enter the number of rings before the unanswered call is Forwarded(if a Forward to ON is assigned), Options are 2,3,4,6, and 10.Choose if the set is allowed to use the Priority Call feature. I

9 Use the Copy Record to record the line settings to be copied with the w display button.

Set R Set RModel - -Model . _ _Model _. Model

No ring

RingNo ring

(default is No Line Pool)

~~~~~~~~~~~~...............:.:.:.:.: ..,........ .....x..........., . .<r.. <.....:2..:..>?,,>$/,, 2

(default is 2 intercom keys)

NoneLine #Pool #

q

WC

(maximum of 7 characters)

Restriction index number(maximum of 30 numbers)


s--L----

* _ --/

Yes 0 Nom

Yeso N o 0

Ye!30 Nom

Yes= Noa

Full handsfree

HF Answerback

Pickuo arouo (default is NO)Yeso No 0

Page’zon’e (defauh is 1)

Yes= N o u Yeso No qAux. Ringer

Forward no answr

Priority call Yes q Nom

Held reminder Choose if the Held Line Reminder feature is to be active.I I

Remind delay (SeCS.) 1 Choose the number of seconds delay before Held Line Reminder begins at a set.

Choose if the Delayed Ring Transfer (to Prime Set) feature is to be active.1~ DRT to prime

DRT delay (rings)

Transf r callbk (rings)

Choose the number of rings delay before a Delayed Ring Transfer to Prime set.. ___^.Choose the number of rings at a set before Transfer Callback occurs.

I ~~~ ~ ~~~~Park timeout (sets.) I Choose the number of seconds before a Callback occurs on a Parked call.

hoose if the Background Music feature is to be active.

Dial-O set (21/221/2221) Assign the ON of the set which receives Dial-O calls, or None.

Alarm set (21/221/2221) Assign the ON of the set that receives Alarm messages, or None.

Link time (ms.) Choose the Link time in milliseconds.

Set relocation

Line pool cod&(1 to 4 digits in length)

Choose if the Set Relocation feature is to be active.

Assign the Line Pool codes for each desired Line Pool (Line Pool codes have no defaults)

Installer pswd.

Individual DNs

(Record the Installer Password in the Meridian Norstar Modular Pocket Installat& Guide)Change, if required, the six character Installer Password.

~~~.~~~~~~,~~~~~~~.~~~.w> . . . . :.:h$.:..&..> :.:.:.: +::::::.&:::.:$&$.y! ,w.:.:.:.:.:.:.;:::::>*..: . . . .:.: . . . . . . . . . . . . . . . .‘i,.,~~~~~~~~~~~~~~~~~~~~.::~ .~~~::::~:.:.~..~~~~~~:~~:::.::~~~~~~:.~~:~~~~~~

4Individual DNs may be changed. All DNs must be of the same length.

ON length Assign the system-wide ON length. Available ON lengths are 2,3 or 4 digits for anon-Expanded system, and 3 or 4 digiis for an Expanded system.

(Note: All calls are dropped if the DN length is changed. All Administration andConfiguration programming is retained.)

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