ttc services presentation

TTOWER OWER TTRAINING & RAINING & CCONSULTINGONSULTING

Introduction toIntroduction toTower Training & Consulting STower Training & Consulting Sààrlrl

Presented byJohn A. Frank, MPAManaging Director

TOWER

TRAINING &

CONSULTING

TTC Customer PresentationRevision – Mar 09 Slide 2

We can help you with . . .

• ways to maintain your competitiveness.

• challenges to your people to constantly improve and develop their knowledge and job skills.

• exposure of your key people to trainers with a wealth of real business experience.

• a consultative approach to training through partnership.

• improvements in communication skills to create and maintain good internal and external relationships.

Why Tower?Why Tower?

TOWER

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CONSULTING


We can offer you . . .

• the advantages of a local company of high quality and international focus.

• exposure to the latest developments in new management thinking.• maximum value for your training and consulting budget.

• reduction of your training expenses under Luxembourg law (modified 22 Jun 99) concerning governmental incentives related to training of employees.

• the following products and services designed to meet the requirements for change for management and employees alike.

▪ Business Skills Training ▪ 4G Business Solutions

▪ Coaching and Consulting ▪ Language and Communication Skills

Train and Grow with TOWER!

Why Tower?Why Tower?

TOWER

TRAINING &

CONSULTING


How We WorkHow We Work

We promise satisfaction in all our workWe promise satisfaction in all our work

• Guarantee - the best possible quality of training and consulting services

• Nondisclosure Agreement - we respect your proprietary information

• Lodging and Subsistence - no charge for lodging and meals within Luxembourg

• Pre-work - no charge for pre-meetings and discussions

• Language Training Pre-Course Student Skill Level Evaluation - to verify skill levels

• Training Venue and Course Materials - we can handle all arrangements

• Attendance Records - records are always maintained for each class or session

• Training Certificate - provided for all business skills courses

• Financial Incentives - in accordance with Luxembourg Law (modified 22 Jun 99)

• Follow-up - exit briefing upon completion of each delivery

• Help Available - we remain accessible for additional questions for 6-months after each event

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IntroductionIntroduction

The Business Situation is ChangingThe Business Situation is Changing

BACKGROUNDBACKGROUND

During the last few decades the English language has shown an upward trend as the primary communication language in the international business and political worlds. The enlargement of the European Union has accelerated this trend.

Most Companies and International Institutions deal in the global market. To provide good service, a common and understandable communication is a necessity. In addition, many Companies report to English speaking Corporate Headquarters.

Professional Documentation, International Advertising and Websites are mostly in English.

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Why are We Here?Why are We Here?

FILL THE GAPFILL THE GAP Tower Training & Consulting saw that within Luxembourg there was no

business training and consulting organisation that specialized in the English Language. The Company took the opportunity to provide this service to the Luxembourg business community.

Not only the English language itself, but also styles of Leadership and Management in the English speaking business world are part of the scenario. This includes speaking with staff and customers, attending meetings, giving presentations, etc.

TTC provides specific Training, Coaching and Consulting to meet these needs.

IntroductionIntroduction

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English - The Common Denominator!English - The Common Denominator!

May we speak English?

Yes, of course!

TOWER

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CoursesCourses

TRAINING TRAINING COURSESCOURSES

Tailored Courses

We can tailor any of our Courses to your particular needs. Location

We can provide Courses at your facility, in our office or at any other location you prefer (Hotel, Conference room, etc.).

Level

The same course can be tailored to different staff levels or departments (e.g. Management, Administration staff, etc.).

TOWER

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CoursesCourses

OUR TRAINING COURSESOUR TRAINING COURSES

Sample Business Skills Training

Assertiveness Skills

Change Management

Stress Management

Emotional Intelligence

Effective Leadership

Finance Workshop

Negotiating Skills

Key Performance Management

Professional Project Management

Team Building Skills for Leaders

Time Management

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CoursesCourses

OUR TRAINING COURSES (Continued)OUR TRAINING COURSES (Continued)

Human Resources Skills

Recruitment Interview Skills

Self-Motivation Skills

Train the Trainer Quality Management

Conducting Internal Audits

Measuring Customer Satisfaction

ISO Implementation and Assessment Communication Skills

Effective Presentation Skills

Internal Communications

Professional Report Writing

Public Speaking

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CoursesCourses

LANGUAGE COURSES

English TrainingElementary, Intermediate and Advanced Business English, ‘One to One’ or Group Formats including 2-Hour Mini Modules, as well as Intensive Training for Executives and Key Staff

French, German, Spanish and ItalianElementary, Intermediate, Discussion Level

Luxembourgish Language Courses*Beginner and Advanced

Spanish or Italian Semi-Intensive Training for Travelers

*Luxembourgish courses funded by the Luxembourg Government

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TailoredTailored CoursesCourses

YOUR COURSEYOUR COURSE

Made To Measure

If we do not have a course already prepared for your needs – please ask us for a quotation.

We will prepare a proposal to meet your wishes.

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Company teams study their options during ‘Finance Workshop’Company teams study their options during ‘Finance Workshop’

Public CoursesPublic Courses

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Services ProvidedServices Provided

CONSULTING AND FACILITATINGCONSULTING AND FACILITATING

Consulting and Coaching Services

Senior Level Coaching, Change Management, Training Needs Assessment, Project Management, Balanced Scorecard, Quality Assurance and ISO 9001/2000 Review.

4G Business Solutions

“One-Stop” Shop for tactical positioning, leader coaching and company or team facilitation for today’s busy executives and management teams.

What Else does Tower DoWhat Else does Tower Do??

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CoConsultingnsulting

OUR CONSULTING SERVICESOUR CONSULTING SERVICES

Executive Coaching and Mentoring Assistance with Managing Situational Changes Balanced Scorecard Implementation Project Management Assistance Customer Service Review and Assistance Rescue Management Planning and Conducting of Internal Audits Temporary Loan of Skilled Managers or Technical Staff

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Tower Leadership FacilitationTower Leadership Facilitation

““The Power of Alignment”The Power of Alignment”

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Goal: Full Alignment

Strategy

Processes Customers

People

STAYING CENTERED – BALANCE AND FOCUSSTAYING CENTERED – BALANCE AND FOCUS

The Power of AlignmentThe Power of Alignment

We facilitate Team ChangeWe facilitate Team Change

We teach Business SkillsWe teach Business Skills

We help identify StrategiesWe help identify Strategies

We coach LeadersWe coach Leaders

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FacilitatorsFacilitators

WWHO WHO WILLILL HELP YOU HELP YOU!!

OUR CONSULTANTS AND TRAINERSOUR CONSULTANTS AND TRAINERS Our staff come from a wide cross-section of manufacturing and service

industries and have many years experience teaching in the international environment.

We have consultants and trainers from International Institutions with experience in dealing with multicultural affairs, meetings, conferences and consultations.

Although we specialize in training in the English language, we have many multi-lingual associates.

Their specialties range from high level knowledge in Project Management and Leadership Skills to Engineering and Quality Assurance.

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2-Hour Public Seminars2-Hour Public Seminars

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2-Hour ‘In-House’ Mini Training Modules2-Hour ‘In-House’ Mini Training Modules

Active ListeningAnger ControlAppraising PeopleAssertive CommunicationsBody LanguageBrain Storming TechniquesCoaching SkillsComposing Effective E-mailsControlling Negative ThoughtsCorporate Lifestyle SolutionsCreating RapportCreative ThinkingCross Cultural CommunicationsCustomer SatisfactionDelegation or “How to let go!”

Developing Your CareerEmotional IntelligenceEmpowermentFacilitation SkillsHealth and FitnessHandling ComplaintsHandling Difficult SituationsHiring Smart Leadership versus ManagementLeading Successful MeetingsLetter Writing Making PresentationsManaging ConflictManaging DiversityIntro to Mind Mapping

MotivationNegotiation SkillsNetworking with PeopleParticipating in MeetingsPersonal Development PlanningPersonal Wealth ManagementProblem SolvingQuestioning Skills Risk ManagementStress ManagementTelephone CommunicationsVirtual TeamsWork Hard and Go Home on TimeWriting Reports

SAMPLE TOPICSSAMPLE TOPICS

Let us have your ideas!

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Bus. Skills Training

Tower Training = One-Stop Business SolutionsTower Training = One-Stop Business Solutions

4G BUSINESS SOLUTIONS

Coaching Consulting Soft-SkillsTraining

LanguageCourses

Strategic Positioning

Change Management

Staff Orientation & Training

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HOW HOW TO CONTACT USTO CONTACT US

Internet: http://www.ttc.lu

Telephone: +352 - 26 27 05 39

Facsimile: +352 - 26 27 05 49

E-mail: [email protected] and [email protected]

Address: 9, rue Pierre Federspiel, L1512 Luxembourg

TOWER

TRAINING &

CONSULTING


Thanks for your attention!Thanks for your attention!

TTOWEROWER

TTRAINING &RAINING &

CCONSULTINGONSULTING S.à r.l.S.à r.l.

ttc services presentation

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