tsri, a wicresoft company overview by: lee nidetz executive vice president
TRANSCRIPT
TSRI, a Wicresoft Company Overview
By:
Lee NidetzExecutive Vice President
Wicresoft and TSRI Highlights
• Founded: August 1991• Wicresoft Acquires TSRI 4Q2010• Corporate Headquarters: Seattle, Washington
• Utilities, High-Tech, LTE / WiMAX, Satellite, Cable & Broadband, VoIP, Wireline, Wireless, Hardware and Software Vendors
• 11 Operation Centers: North America, China, Japan, EMEA & APAC
• ISO 9001:2000; ISO 27001; CMM14; COPC; 6-Sigma
• Contract Staffing; Project Management and Consulting; Training Services; BPO / ITO;
Offshore Development; Infrastructure Optimization
• Sales: $120M• Employees: 3,500
Corporate
Sectors
Global Delivery
Services
Facts
Our Mission Is To Deliver World-Class Solutions To Help Companies Achieve Operational Excellence
TSRI’s Consultants Offer Advanced Skills
With The Latest Technology. We help Clients Successfully Integrate Business &
Technology Objectives
We Deliver The Right Consultants and Teams To Help Our Clients Fulfill Their Strategic Business Objectives
TSRI’s Consultants Have Mastered Processes and Technology Within the Utility and Telecom Sectors. We Ensure That Our
Consultants Can Deliver The ‘Right’ Approach.cG
MP
Com
plia
nce
Operational Excellence Capabilities
Peo
ple
Pro
cess
es
Tech
nolo
gy
Outsourcing Excellence
How TSRI Serves You
• Solutions– Contract Staffing: Technical Subject Matter Experts– Consulting: BPO, IT Technology & Business Performance Management– IT Outsourcing: Staffing, Software Development & Testing– IT Infrastructure: Data Center Hosting, Security, Server & Network Support
• Benefits
- TSQM™ Services Methodology
- Full-Value Service
- Deep Telecom & Electric Utility Domain Expertise to Complete Each Project as Required
- Ready-to-Work Consultants
- Focused Recruiting Team to Provide a Ready to Interview Qualified Resource
- Timely Return on Investment
We’ll find the right person for the job.
Technical Screening Quality Management (TSQM™)
No Job Boards: We select candidates from our pre-screened internal database of 70,000 SMEs.
Structured Interviews: We focus on the strategic value of your actual requirements.
97% Acceptance Rate: Ensures you get the most qualified candidate.
Telecom Disciplines Served Network Operations Engineering RF Engineering OSS/BSS/CRM Information Technology Business Process Outsourcing and Management Software Quality Assurance Testing Services Finance Revenue Assurance/Telco Cost Management Wholesale Services/Access Billing Regulatory Marketing and Product Management Customer Care Training
OSS SystemsService Assurance
Service Quality Management Subscriber/Customer Experience Management End to End QoS
Network Management Fault Management Performance Management Network Inventory Management Trouble Ticketing Management OSS Integration
Service Provisioning Service Activation Service Order Management Service Provisioning (Including Workflow) Device Management
BSS Systems
Billing Convergent Charging
and Business Support
Charging
Mediation
Wholesale (Interconnect, Wholesale)
Revenue Assurance
Customer Care and CRM Systems
Customer Operations (CIS):• Billing, Call Center• Rates and Regulations• Meter Reading
& Maintenance (AMR, AMI) • System Operations• Asset Management Systems• Meter Data Management Systems
Transmission and Distribution: • Engineering• IT• Outage Management Systems
Information Technology: • Projects• Telecommunications
Supply: • Contractual Relationships
Real Time Systems: • SCADA, IT
Revenue Assurance: • Fraud and Theft
Regulatory: • State PUC’s
Marketing: • Demand Response Systems
Training: • Curriculum Development• Classroom Delivery• Web Based Training• Computer Based Training
Electric Utility Disciplines Served
TSRI Supports The Latest Technologies
LTE
UMTS/HSPA
GSM
CDMA/CDMA2000
WiMAX
Fixed Mobile Convergence
IPTV
Metro Ethernet Networking
Optical Networking
Cable Telephony
VoIP Infrastructure
Data Networking
IMS
WCDMA
3G/4G Networks
Mobile Wallet (NFC)
TDMA
GIS
SMART GRID
GIS Disciplines Served
• Geo-Spatial Analysts• GNSS• Location Based Services• Spatial Data Infrastructure• Remote Sensing• 3D• LiDAR• Geo-Intelligence Experts• GIS Analysts• GIS Developers• GIS Project Managers• GIS Solutions Architects
• GIS Specialists• GIS Web Application
Developers• Geo-Spatial Research
Analysts• Geo-Spatial Developers• Business Intelligence Analysts• GIS Mappers• Network Analysts• GPS• Navigation Engineers• Geo-Database Experts
Curriculum Development
Seasoned Training Developers for instructor led, self-paced, computer based and web enabled curriculums.
Long term in-house leadership and management staff with Master Level degrees and Instructional Design certifications.
TSRI conducts job study interviews to document key activities essential to successful curriculum development and training.
Ability to develop or revamp single courses or entire modular curriculums.
Training Services
Multi-Disciplinary Training Delivery
Experienced training resources to suit any training delivery method.
TSRI supports traditional classroom delivery, computer based and web enabled remote desktop delivery methods.
No two businesses are the same - TSRI supports many hybrid approaches which meet the business needs of our client.
Training Services
Knowledge Transfer Support and Documentation
TSRI has staffing resources with exceptional experience developing methods & procedures, practice cases, business rules, process mapping, custom Job Aids and a host of knowledge retention support materials.
Training Services
Process Mapping & Best Practices Assessments
Conduct process audits to detect deficiencies that lead to increased potential risk and inaccuracies.
Apply objective third party best practices assessments to existing processes then develop long and short term strategies for improvement.
Training Services
Learning Support System
Training Services
Professional Services Focused On Value Delivery
Quantifiable – Measurable – Results
Telecom and UtilityIndustry Domain
Experience
Highly Skilled Technical Talent
Deep Sourcing & Recruiting Knowledge
Unique Benefits From TSRI
Add Real Value to Our Clients
Sharing Your Risks
AligningWith Your Business
Continually Innovating
• TSRI Shares Your Project Risk• Guaranteed Service Levels And The
Reduction Of Operational Incidents• Leverage Experience And Minimize Staffing
Turnover Impact
• Improved Access To Experienced Telecom & Electric Utility Resources
• Continuous Improvements With The Latest Advanced Technologies
• On Demand Talent Pool
• Flex Our Services For Instant Access To U.S. Market Talent
• Accelerate Your Market Presence• Alignment Of Our Mutual Business Objectives
Our Managed Service offering includes commitments to add value to your business which are underlined by strong contractual commitments
Risk
• Qualified Consultants• Telecom Experience
Alig
nmen
t
• Mutual Business Alignment• Benefit Collaboration
Innovations
• Quality Screening• Service Excellence
Thank You!
Please visit our website at www.tsrisolutions.com
email: Lee [email protected]
Office:847-272-2940
Cell: 847-363-3679