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TSIA Benchmark Key Trends

Field Services

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TSIA Membership Offers the Unique Opportunity…

…to benchmark against industry pacesetters and your peers so you can identify your strengths and pinpoint where you need improvements.

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Here’s a look at 3 key research statisticsfrom TSIA’s Field Services Benchmark Study that can help you identify where to make incremental improvements to your business.

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Source: TSIA 2016 FS Benchmark Study

$93.53

Key Research Statistic #1

Is the pacesetter cost per on-site incident.

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Source: TSIA 2016 FS Benchmark Study

4.6 C-SAT

Key Research Statistic #2

Is the pacesetter overall customer satisfaction rating (on a 5-point scale) from field service on-site incident transactional surveys.

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Source: TSIA 2016 FS Benchmark Study

2.1%

Key Research Statistic #3

Is the pacesetter annual attrition rate within field services organizations.

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Benchmark your field services…

…with TSIA, and let us help you achieve pacesetter-level success.

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© Copyright 2016 Technology Services Industry AssociationSource: 2016 TSIA Field Services Benchmark Study

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