TRUSTWhat it is and

why it is important.

Why?

We engage directly with the customer:

• New leads are created from recommendations

• Sales process is supported by references

• Retention is founded on satisfaction

Trust underpins all these aspects.

Competence

Honesty

Reliability

What?

Reliability

Product

• Good Stability

• Safe updates

• Managed change

People

• Punctual

• Not forgetful

• Conscientious

Process

• Clear & informed

• Repeatable

• Timely

Competence

Product

• Feature Relevance & innovation

• Scalability & Resilience

• Customization & Integration

People

• Technical Skills

• People Skills

• Team/Project Skills

Process

• Consultative Sales Process

• Proactive Project/Support

• Agile Development

Honesty

Product

• Data sheets & Documentation

• Supported Platforms

• Licensing

People

• Integrity

• Respectful

• Open & inquisitive

Process

• Transparent

• Uniform

• Audit trail

Competence

Honesty

Reliability

“Two out of three ain’t bad”(meatloaf)

“One, is a bloody disaster”(me)