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Trusted Cloud Management

• Alan Chhabra, VP Sales – Cloud & Data Center Automation, BMC

• George Chen, Director of Cloud Center of Excellence - BMC

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Agenda

1. Challenges & Lessons Learned

2. The BMC Solution: Trusted Cloud Management

3. Customer Case Study

4. Next Steps

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Systems Integration

Cloud Lessons Learned

Cost/Chargeback

*Thinking about your private, hybrid or public cloud services deployed so far, what lessons do you wish you had learned earlier in your planning or deployment efforts?

Operational Requirements

We underestimated the effort to integrate cloud into existing

management systems

We should have done a more thorough cost assessment and/or built better chargeback systems

We didn’t adequately plan for operational requirements, such as

capacity and performance management

43% 41%60%

*Forrester Consulting, April 2013.

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Can you afford a Cloud False Start?

Cloud silos

Failed audits

Compliance drift

Server sprawl

Missed SLAs

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The Cloud Silo Nightmare

Double investment in ITSM solutions

Increased admin & IT mgmt task

No accurate change records across IT

Performance issues

CMDB ServiceCatalog

Change Management Employees

CMDB ServiceCatalog

Change Management Employees

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Can you deliver a trusted cloud?

Effective cloud management is more than just orchestration & provisioning VMs

ITIL & ITSM management processes drive control & performance, governance & integrity in the cloud

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The BMC SolutionTrusted Cloud Management

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Selected Vendor and 2012 ITOM Market Share from Gartner’s “ITOM Vendor Evolution Drives New Approaches to Vendor Selection and New Vendor Possibilities” Report, January 16, 2014

Figure 1 from the Gartner report, “ITOM Vendor Evolution Drives New Approaches to Vendor Selection and New Vendor Possibilities” published on January 16, 2014 by Ronni Colville

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One standard service catalog for traditional IT & cloud

Advanced service offerings using CLM Blueprint designer and ready-to-deploy service blueprints

Trusted Cloud Requires A Common Service Catalog

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Cloud ITSM process governance

BMC Remedy RemedyforceRemedy OnDemand

Incident & Problem ManagementChange ManagementCMDBService CatalogAsset Management

Unified Enterprise IT & Cloud Management

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Trusted Cloud Requires Change Management & CMDB

Change Management

Automated change configuration in the service catalog

No impact on speed and agility of cloud

Change management spanningentire IT infrastructure

CMDBUnderstand & track the movement of resources, services & infrastructure in the cloud

Maintain a single source of truth as the cloud evolves

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How important is cloud compliance?

HeartBleed

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Automated Configuration Compliance & Patching

Automated compliancefor regulatory & operational policies

Automated remediation of any configuration drift & cross platform patching

DISCOVER

REMEDIATE DEFINE

AUDIT

GOVERN

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• Public Clouds

• Converged Fabrics

• Heterogeneous Data Center

Trusted Cloud Must Broker Multi-Platforms

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Customer Case StudyTrusted Cloud Success

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Major global oil & gas producer Cloud powered by BMC

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Major global oil & gas producer Cloud powered by BMC

• Global data center consolidation

• Use existing ITSM processes to govern cloud

• Reduce provisioning time

Goals

• Entire Cloud IS managed from a single point of control

• Reduced server deployment from 47 days to 1 week

• Run 80% of apps in the cloud

Results

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Next StepsHow you can leverage your existing ITSM

processes in Cloud Computing.

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Value Acceleration Workshop For Remedy, Remedyforce & Remedy OnDemand customers

2-day complimentary service offering:

Assess Remedy implementation

Analyze cloud strategy & goals

Identify core requirements & next steps to build a trusted cloud

Ask Your Account Manager

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Thank You. www.bmc.com/cloud