trust & leadership: a synthesis
DESCRIPTION
Adapted for Human Relations and Effective Teams; Normandale Community College, Fall 2010copyright Jeff Meacham, 2010TRANSCRIPT
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Trust & Leadership:a synthesis
© Jeff Meacham, 2010
Adapted forHuman Relations and Effective Teams
Normandale Community College, Fall 2010
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Premise
Benefit ofExperience
Synthesizeexperience
Under-standing
History ofFailure
Simplify Application
PracticalApplication
So much known already
Failure toApply
SimpleSynthesis
EnhancedHumanRelations
HumanRelations
Lack oflearning
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Synthesis of experience
• So much known already
• Thousands of years, authors, leaders
• Don’t need another book
• Don’t reinvent the wheelSynthesizeexperience
Simplify Application
+
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Bibliography and Color Guide
Good to great : Why some companies make the leap -- and others don’t, Jim Collins
The 7 Habits of Highly Effective People, Stephen R. Covey
The SPEED of Trust: The One Thing That Changes Everything, Stephen M.R. Covey
Mindset of a Champion, David Cook
Virtuous Leadership: An Agenda for Personal Excellence , Alexandre Havard
Human relations and effectiveness (wisdom and quotations), various
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Clarify Expectations
Practice Accountability
Keep Commitments
Deliver Results
Get Better
Demonstrate Respect
Create Transparency
Confront Reality
Talk Straight
Right Wrongs
Listen First
Show Loyalty
Extend Trust
The SPEED of Trust: The One Thing That Changes Everything, Stephen M.R. Covey
Disclose and reveal expectations. Discuss and validate them. Don’t assume expectations are clear.
Hold yourself accountable. Hold others accountable. Take responsibility for results.
Say what you’re going to do. Then do what you say you’re going to do.
Establish a track record of results. Get the right things done. Make things happen. Accomplish what you’re hired to do.
Continuously improve. Increase your capabilities. Be a constant learner.Develop feedback systems—both formal and informal.
Genuinely care for others. Respect the dignity of every person and every role. Show kindness…
Tell the truth in a way people can verify. Get real and genuine. Err on the side of disclosure.
Take issues head on. Address the tough stuff directly. Acknowledge the unsaid. Lead out courageously in conversation. Don’t skirt the real issues.
Tell the truth. Let people know where you stand. Call things what they are. Don’t spin the truth.
Make things right. Apologize quickly. Demonstrate personal humility. Don’t let pride get in the way.
Listen before you speak. Understand. Diagnose. Listen with your ears...and your eyes and heart.
Give credit to others. Speak about people as if they were present. Don’t disclose private information.
Demonstrate a propensity to trust. Extend trust abundantly to those who have earned it. Extend trust conditionally to those who are earning your trust.
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First seek to understand the other person, and only then try to be understood. Stephen Covey presents this habit as the most important principle of interpersonal relations. Effective listening is not simply echoing what the other person has said through the lens of one's own experience. Rather, it is putting oneself in the perspective of the other person, listening empathically for both feeling and meaning.
Seek First to Understand
The 7 Habits of Highly Effective People, Stephen R. Covey
Be ProactiveChange starts from within, and highly effective people make the decision to improve their lives through the things that they can influence rather than by simply reacting to external forces.
Begin with the End in MindDevelop a principle-centered personal mission statement. Extend the mission statement into long-term goals based on personal principles.
Put First Things FirstSpend time doing what fits into your personal mission, observing the proper balance between production and building production capacity. Identify the key roles that you take on in life, and make time for each of them.
Think Win/WinSeek agreements and relationships that are mutually beneficial. In cases where a "win/win" deal cannot be achieved, accept the fact that agreeing to make "no deal" may be the best alternative.
SynergizeThrough trustful communication, find ways to leverage individual differences to create a whole that is greater than the sum of the parts. Through mutual trust and understanding, one often can solve conflicts and find a better solution than would have been obtained through either person's own solution.
Sharpen the Saw Take time out from production to build production capacity through personal renewal of the physical, mental, social/emotional, and spiritual dimensions. Maintain a balance among these dimensions.
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Mental toughness
Focus
Passion
Perseverance
Volition
Goal orientation
Self-reference goals
Self-worth
Embrace the Moment
Attitude
Mindset of a Champion, David Cook
train for how you’ll react at that pivotal moment
Focus your mind on the opportunity in front of you
Don't fall into the trap of depending on others’ opinion of you
Overcome your biggest pitfalls
set the right kind of goals that will stretch and move you beyond
Goals not fueled by passion = empty set of words on a piece of paper
preparation is the key to success
The one thing you can control 100%
Take action = first step is to choose
Self-improvement is not about comparing yourself to others
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The right people on the bus
Hedgehog concept: Simplicity & diligence
Determination and Humility
A Culture of Discipline
Built to Last: Higher Purpose
Flywheel: Sustained Momentum
Awareness & Honesty
Good to great : Why some companies make the leap -- and others don’t, Jim Collins
“Level 5 leaders” display an unusual mix of intense determination and profound humility
doing one thing better than anyone else in the world
…an unrelenting inner sense of determination
every team member is afforded personal empowerment and latitude
securing high-quality, high-talent individuals
…confront the Brutal Facts
personal ego and individual financial gain are not as important as the long-term benefit of the team and the company
…determine what you are deeply passionate about
reinforce and affirm the company’s "hedgehog" competencies
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Temperance
Persistence
Discipline
Humility
Goodness
Integrity
Compassion
Kindness
Caring
Confidence
Human relations and effectiveness (wisdom and quotations), various
"Nothing is a greater impediment to being on good terms with others than being ill at ease with yourself.“— Honoré de Balzac, The Human Comedy
"Let no pleasure tempt thee, no profit allure thee, no persuasion move thee, to do anything which thou knowestto be evil; so shalt thou always live jollity; for a good conscience is a continual Christmas.“ — Benjamin Franklin
"In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first, the other two will kill you." — Warren Buffet, CEO, Berkshire Hathaway
"Nearly all men can stand adversity, but if you want to test a man's character, give him power."— Abraham Lincoln
“A good character is the best tombstone. Those who loved you and were helped by you will remember you when forget-me-nots have withered. Carve your name on hearts, not on marble.” — Charles H. Spurgeon
“If you want others to be happy, practice compassion. If you want to be happy, practice compassion.”— Dalai Lama
“How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and strong. Because someday in your life you will have been all of these.” — George Washington Carver
"The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of determination." — Vince Lombardi
"Talent without discipline is like an octopus on roller skates. There's plenty of movement, but you never know if it's going to be forward, backwards, or sideways." — H. Jackson Brown, Jr.
"We are what we repeatedly do, excellence then is not an act, but a habit.“ — Aristotle
“Pride goes before destruction, a haughty spirit before a fall. “ — Proverbs
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Virtuous Leadership: An Agenda for Personal Excellence , Alexandre Havard
Leaders are not born, but trained. Why? Because virtue is a habit acquired through practice.
Courage Staying the course and resisting pressures of all kinds
Self-ControlSubordinating passions to the spirit and direct them towards the fulfillment of the mission at hand
Prudence
Justice Giving every individual his or her due.
Enhancing our ability to make right decisions
Leadership is a question of character (virtue, freedom, self-improvement),not temperament (biology and genetics).
MagnanimityThe habit of striving towards great things. Leaders are magnanimous in their dreams, visions, and sense of mission; and also in their capacity to challenge themselves and those around them.
HumilityThe habit of service. Leaders pull rather than push, teach rather than command, inspire rather than berate.
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Simplify Application
• People don’t apply for many reasons
• Those who do achieve results
• Systems help
• Structures help
• Look for themes Synthesizeexperience
Simplify Application
+
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The right people
Built to Last:Higher Purpose
Self-worth
Extend Trust
Embrace the Moment
Attitude
Magnanimity
Joy
Faithfulness
Faith
FAITHConfidence,
Hope, Purpose
Striving ToGreat Things
Begin with the End in Mind
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The right people
Prudence
CreateTransparency
Goodness
Awareness & Honesty
Integrity
Wisdom
Confront Reality
INTEGRITYHonesty
Talk Straight
Living the Truth
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The right people
Think Win/Win
Seek Firstto Understand
Justice
Right Wrongs
Listen First
Show Loyalty
Love
Kindness
Caring
COMPASSIONCaring, Justice
Living for Others
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Perseverance
Volition
Be Proactive
Courage
Keep Commitments
Flywheel: SustainedMomentum
Will
WILLPersistence
Goal orientation
Deliver Results
Staying the Course
Hedgehog concept:Simplicity & diligence
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Determination and Humility
Put First Things First
A Culture of Discipline
Mental toughness
Self-Control
Temperance
DISCIPLINEMission,
Focus, Self-control
FocusPassion
Clarify Expectations
Practice Accountability
Mastery of Heart & Mind
Hedgehog concept:Simplicity & diligence
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Self-reference goals
Sharpen the Saw
Get Better
Demonstrate Respect
Gentleness
Patience
Humility
Peace
HUMILITYService, Peace
Recognition of Place
Synergize
Determination and Humility
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Clarify Expectations
Practice Accountability
Keep Commitments
Deliver Results
Get Better
Demonstrate Respect
CreateTransparency
Confront Reality
Talk Straight
Right Wrongs
Listen First
Show Loyalty
Extend Trust
DISCIPLINEMission,
Focus, Self-control
HUMILITYService, Peace
INTEGRITYHonesty,
Truth
COMPASSIONCaring, Justice
FAITHConfidence,
Hope, Purpose
WILLPersistence,
Courage
The SPEED of Trust: The One Thing That Changes Everything, Stephen M.R. Covey
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Put First Things FirstBe Proactive Sharpen the Saw
Synergize
Think Win/Win
Seek Firstto Understand
Begin with the End in Mind
DISCIPLINEMission,
Focus, Self-control
HUMILITYService, Peace
INTEGRITYHonesty,
Truth
COMPASSIONCaring, Justice
FAITHConfidence,
Hope, Purpose
WILLPersistence,
Courage
The 7 Habits of Highly Effective People, Stephen R. Covey
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Mental toughness
FocusPassionPerseverance
Volition
Goal orientation
Self-reference goals
Self-worth
Embrace the Moment
Attitude
DISCIPLINEMission,
Focus, Self-control
HUMILITYService, Peace
INTEGRITYHonesty,
Truth
COMPASSIONCaring, Justice
FAITHConfidence,
Hope, Purpose
WILLPersistence,
Courage
Mindset of a Champion, David Cook
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The right people
Hedgehog concept: Simplicity & diligence
Determination and Humility
A Culture of Discipline
Built to Last:Higher Purpose
Flywheel: SustainedMomentum
Awareness & Honesty
DISCIPLINEMission,
Focus, Self-control
HUMILITYService, Peace
INTEGRITYHonesty,
Truth
COMPASSIONCaring, Justice
FAITHConfidence,
Hope, Purpose
WILLPersistence,
Courage
Good to great : Why some companies make the leap -- and others don’t, Jim Collins
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TemperanceWill
Gentleness
Patience
Peace
Goodness
Integrity
Wisdom
Love
Kindness
Caring
Joy
Faithfulness
Faith
DISCIPLINEMission,
Focus, Self-control
HUMILITYService, Peace
INTEGRITYHonesty,
Truth
COMPASSIONCaring, Justice
FAITHConfidence,
Hope, Purpose
WILLPersistence,
Courage
Human relations and effectiveness (wisdom and quotations), various
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Self-Control
Mastery of Heart & Mind
Courage
Staying the Course
Humility
Recognition of Place
Prudence
Living the Truth
Justice
Living for Others
Magnanimity
Striving ToGreat Things
DISCIPLINEMission,
Focus, Self-control
HUMILITYService, Peace
INTEGRITYHonesty,
Truth
COMPASSIONCaring, Justice
FAITHConfidence,
Hope, Purpose
WILLPersistence,
Courage
Virtuous Leadership: An Agenda for Personal Excellence , Alexandre Havard
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Solution
Benefit ofExperience
Synthesizeexperience
Under-standing
History ofFailure
Simplify Application
PracticalApplication
So much known already
Failure toApply
Trust &LeadershipSynthesis
EnhancedHumanRelations
HumanRelations
Lack oflearning
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The right people
Hedgehog concept: Simplicity & diligence
Determination and Humility
Put First Things First
A Culture of Discipline
Mental toughness
Self-Control
Temperance
FocusPassion
Clarify Expectations
Practice Accountability
Built to Last:Higher Purpose
Mastery of Heart & Mind
Perseverance
Volition
Be Proactive
Courage
Keep Commitments
Flywheel: SustainedMomentum
Will
Goal orientation
Deliver Results
Staying the Course
Self-reference goals
Sharpen the Saw
Get Better
Demonstrate Respect
Gentleness
Patience
Humility
Peace
Recognition of Place
Prudence
CreateTransparency
Goodness
Awareness & Honesty
Integrity
Wisdom
Confront Reality
Talk Straight
Living the Truth
Synergize
Think Win/Win
Seek Firstto Understand
Justice
Right Wrongs
Listen First
Show Loyalty
Love
Kindness
Caring
Living for Others
Self-worth
Extend Trust
Embrace the Moment
Attitude
Magnanimity
Joy
Faithfulness
Faith
Striving ToGreat Things
Begin with the End in Mind
DISCIPLINEMission,
Focus, Self-control
HUMILITYService, Peace
INTEGRITYHonesty,
Truth
COMPASSIONCaring, Justice
FAITHConfidence,
Hope, Purpose
WILLPersistence,
Courage
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DISCIPLINEMission,
Focus, Self-control~ Mastery of Heart & Mind ~
WILLPersistence,
Courage~ Staying the Course ~
HUMILITYService, Peace
~ Recognition of Place ~
INTEGRITYHonesty,
Truth~ Living the Truth ~
COMPASSIONCaring, Justice
~ Living for Others ~
FAITHConfidence,
Hope, Purpose~ Striving to Great Things ~