By

Muawiya Abu Jubain

Simple Stories

• Google• Amazon• eBay• Fedex• A True Story (The Sandwich Maker)

To NOT Trust is to …

• Distrust• Suspect• Anxiety• Worry

While to Trust is to …

Just Do It

Trust Means …

SpeedFast Decision Making

EfficiencyProductive Work

Environment

Trust Business Wise …

Affects SpeedAffects Cost

Trust Business Wise …

Strategy x Execution = Result

(Strategy x Execution) x Trust = Result

How to Create Trust .. Yourself First

• Integrity– Make and Keep Commitments to yourself– Stand for Something– Be Open

• Intent– Motive– Agenda– Behavior

How to Create Trust .. Yourself First

• Capabilities

• Results– Take Responsibility for Results– Expect to Win– Finish Strong

How to Create Trust .. Relationships

• Character-Based Behavior– Talk Straight– Demonstrate Respect– Create Transparency– Be ready to apologize– Listen First– Keep Commitments– Extend Trust

Lost Trust

Can it be Restored ?

Organizational Trust

How do we know if it is there?

How can we Create it?

Thank You