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Chapter 1 1

Troubleshooting Your Network

Networking for Home and Small Businesses – Chapter 9

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Objectives Describe the troubleshooting process.

Describe the utilities used to verify TCP/IP connectivity.

Identify and describe common hardware and connection issues in wired and wireless networks.

Utilize the troubleshooting process to document problems and interact with a help desk.

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The Troubleshooting Process Identify and describe troubleshooting process

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The Troubleshooting Process Gathering Information

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The Troubleshooting Process Describe approaches to troubleshooting

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Utilities Used to Verify TCP/IP Connectivity Detecting Physical problems

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Utilities Used to Verify TCP/IP Connectivity Identify and describe software utilities for

troubleshooting connectivity.

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Utilities Used to Verify TCP/IP Connectivity Describe and use Ipconfig

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Utilities Used to Verify TCP/IP Connectivity Describe and use ping

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Utilities Used to Verify TCP/IP Connectivity Describe and use tracert

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Utilities Used to Verify TCP/IP Connectivity Describe and use netstat

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Utilities Used to Verify TCP/IP Connectivity Describe and use nslookup

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Hardware and Connection Issues in Wired & Wireless Networks Isolating connectivity issues

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Hardware and Connection Issues in Wired & Wireless Networks Describe the purpose of LED indicators and their

meaning.

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Hardware and Connection Issues in Wired & Wireless Networks Describe connection issues with wired networks.

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Hardware and Connection Issues in Wired & Wireless Networks Identify and describe radio issues with a wireless

network.

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Hardware and Connection Issues in Wired & Wireless Networks Identify and describe association and authentication

issues within a wireless network.

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Hardware and Connection Issues in Wired & Wireless Networks DHCP Issues.

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Hardware and Connection Issues in Wired & Wireless Networks Troubleshooting Integrated Router to ISP connections.

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Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions Describe the importance of documentation

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Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions Using outside sources of help

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Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions Using the Helpdesk

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Summary Effective troubleshooting combines instinct, experience, and

structured techniques to identify, locate, and correct network or computer problems.

Documentation is essential in effective troubleshooting, and should contain baseline information about the network.

A large proportion of networking problems relate to physical components.

Many networking problems can be identified with software utilities such as ping, tracert, and netstat.

In a network containing both wired and wireless connections, it is important to isolate the problem to either the wired or wireless network.

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