troubleshooting remote workers and vpns
TRANSCRIPT
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About ThousandEyesThousandEyes delivers visibility into every network your organization relies on.
Founded by network experts; strong
investor backing
Relied on for critical operations by leading enterprises
Recognized as an innovative
new approach
31 Fortune 5005 top 5 SaaS Companies
4 top 6 US Banks
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• August 18th 2016• An overview of Endpoint Agent with key use cases,
how it works and a view of the data collected
Endpoint Agent Webinar Series
• October 11th 2016• Understand performance of local access networks,
whether wired or wireless
End User Experience
LAN, Wireless, Gateways & Proxies
• September 15th 2016• Get visibility into SaaS performance from your
employees globally
Monitoring SaaS Apps from Anywhere
Troubleshooting Remote Workers
• October 27th 2016• Solve issues for employees at home, on the road
and connecting through VPNs
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Endpoint Agents: Last-Mile VisibilityHosting / SaaS
Provider
Internet
1 Enterprise WAN & LANInternal Apps, VoIP, Wi-Fi and Access Networks
2 Cloud MigrationSaaS, IaaS and Remote Workers
Consumers
EnterpriseAgents
Branch
Data Center
Endpoint Agents
EndpointAgents
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Endpoint Agent: How it works
Lightweight client softwareWindows 7+, Mac OS X 10.9+
Negligible resource consumptionTypically <1% CPU, <40MB mem, <50MB disk
Easy deployment via standard toolsmsi & pkg installers w/ auto-registration
End-user & background componentsBrowser plugin (Chrome & IE) & system service
Always up-to-dateUpdates automatically, runs in the background
User Sessions - WebCompletion, response time, page load waterfall
User Sessions - NetworkLoss, latency, jitter, failures, path visualization
Visibility across multiple layers Agent details
Access Network TopologyWired, wireless, VPN & proxy network topology
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• Set monitored networks to ‘all’
• Build a Profile of Monitored Domains for remote employees
• These can be different for those in the office
Configuring for Remote Workers
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Remote and Site-to-Site VPNs
Home Office
Internet
Remote VPN Server
Branch Office
Site-to-Site VPN
Data Center
WAN
• We’ll focus today on remote, client-based VPNs
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Session-Level VPN Information
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Viewing VPN Tunnels
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• Report of VPN loss and latency
• Filter by office, network, VPN address
Reporting on VPN Performance
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www.thousandeyes.com/tshirt