troubleshooting remote desktop problems on windows 7

8/4/2019 Troubleshooting Remote Desktop Problems on Windows 7

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Troubleshooting Remote Desktop problems

on Windows 7

Here are solutions to some common problems with Remote DesktopConnection.

1) I can't connect to the remote computer.Depending on the type of error message you see, here are several things you

can try:

Not enough memory. Close your other programs, and then try connecting

again. If the problem continues, restart your computer, and then try

connecting again. If you still can't connect, contact your network

administrator or technical support. (For more information, see Preventing

low memory problems.)

Network failure. Make sure that your router is turned on (home networks

only), the Ethernet cable is plugged into your network adapter (wired

networks only), your computers wireless switch is turned on (mobile

computers on wireless networks only), and your network adapter is working.

If the problem continues, contact your network administrator or the person

who set up your network.

The remote computer cannot be found. Ask the administrator of the remote

computer to verify the computer name, and make sure you typed the name

correctly. If you still can't connect, try typing the IP address of the remote

computer instead.

Connecting a home computer to a computer on a corporate domain requires

an intermediate step to ensure that the computers can communicate. One

way to do this is to establish a virtual private network (VPN) connection tothe corporate network. Another way is to use a Terminal Services Gateway

server. If you have problems doing either of these things, contact your

system administrator or technical support.

Connecting two home computers across the Internet is also possible.

However, doing this typically requires detailed knowledge of the router

configuration, port mappings, and IP addresses.
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If authentication is enabled, you must type a full computer name (for

example, Computer1.Example.com) on the General tab of the Remote

Desktop Connection dialog box. For a definition of full computer name, see

"What is a full computer name?" in Remote Desktop Connection: frequently

asked questions.

To find out what level of authentication is enabled:

1. Open Remote Desktop Connection by clicking the Startbutton , clicking All Programs, clicking Accessories, and

then clicking Remote Desktop Connection.

2. In the Remote Desktop Connection dialog box, click Options,and then click the Advanced tab.

To find the full computer name of the remote computer, follow these

steps on the remote computer:

o Open System by clicking the Start button , clicking ControlPanel, clicking System and Maintenance, and then clicking

System.

The full computer name is listed under Computer name, domain,

and workgroup settings.

Here are some other possible causes of connection problems:

The Remote Desktop port might be blocked by a firewall.

If you're using Windows Firewall, follow these steps:

1. Open Windows Firewall by clicking the Start button ,clicking Control Panel, clicking Security, and then clicking

Windows Firewall.

2. Click Allow a program through Windows Firewall. If youare prompted for an administrator password or

confirmation, type the password or provide confirmation.

3. Select the Remote Desktop check box.If you are using a different firewall, make sure the port for Remote

Desktop (usually 3389) is open.

Remote connections might not be enabled on the remote computer.

To fix this:
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1. On the remote computer, click the Start button , right-clickComputer, and then click Properties.

2. In the left pane, click Remote Settings. If you are promptedfor an administrator password or confirmation, type the

password or provide confirmation.

3. Under Remote Desktop, click either Allow connections fromcomputers running any version of Remote Desktop or Allow

connections only from computers running Remote Desktop

with Network Level Authentication.

4. Click OK.The remote computer might be asleep or hibernating. To fix this,

make sure the settings for sleep and hibernation on the remote

computer are set to Never. (Hibernation is not available on all

computers.) For information about making those changes, see

Change, create, or delete a power plan (scheme).You cannot connect remotely if your user account does not have a

password. To add a password to your account, see Protect your

computer with a password.

The remote computer might be too busy to accept any more

connections right now. Wait a while, and then try connecting again.

2) I can't log on to the remote computer.If you can see the logon screen of the remote computer but you can't log on,

add yourself to the Remote Desktop Users Group or to any group with

administrative rights on the remote computer (or ask the administrator of

the remote computer to do this). For more information, see Add a user

account to a group.

3) I can't copy text from the remote computer to my computer.Make sure you have redirected the Clipboard so that you can use it on the

remote computer. To do this:

1. Open Remote Desktop Connection by clicking the Start button ,clicking All Programs, clicking Accessories, and then clicking

Remote Desktop Connection.

2. In the Remote Desktop Connection dialog box, click Options, andthen click the Local Resources tab.
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3. Under Local devices and resources, select the Clipboard check box,and then click Connect.

4) When I minimize the Remote Desktop Connection dialog box,my screen goes blank.

Using a password-protected screen saver can cause this. Don't minimize the

Remote Desktop Connection dialog box if you have a password-protected

screen saver, or don't use a password-protected screen saver.

5) The screen saver on the remote computer is blank.When the screen saver comes on in Remote Desktop, it is blank by default.

This is normal.

6) My saved credentials dont work.If your computer is part of a domain, by default you arent allowed to save

your credentials when you connect to a remote computer. But you can

change this.

You must be logged on as an administrator to perform these steps.

1. Click the Start button , type gpedit.msc, and then press ENTER. Ifyou are prompted for an administrator password or confirmation,

type the password or provide confirmation.

2. Under Computer Configuration, double-click AdministrativeTemplates, double-click System, and then double-click Credentials

Delegation.

3. In the right pane, double-click Allow Saved Credentials with NTLM-only Server Authentication.

4. In the dialog box that appears, click Enabled, and then click Show.5.

In the Show Contents dialog box, click Add, type the name of theremote computer (server) in this format:

TERMSRV\, and then click OK.
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Note

Be sure to capitalize TERMSRV as shown. can

either be the name of a specific remote computer (for example,

TERMSRV\myremotepc) or you can use an asterisk (*) to include agroup of computers (for example, TERMSRV\* or

TERMSRV\*.corp.com). should exactly match the

name you enter in the Computer box in Remote Desktop to connect

to that remote computer.

Source:

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-Remote-

Desktop-problems

Adapted by:

Nurul Hammamy

Tentor TKJ - SMK Informatika Wonosobo

email : [email protected]

Phone : 081327400766
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