trends in social media big business has woken up socially adept companies will align the needs of...
TRANSCRIPT
Trends in Social Media
• Big business has woken up
• Socially adept companies will align the needs of employees and customers
• Social will penetrate deeper into company structures
• Millennials will take another step forward
Doctoral dissertation research byEva L. Philpot, M.Sc
University of Phoenix
Social media adoption and use among IT professionals and implications for leadership
Survey findings
Comm., Colla
b.
Research
KM, Learning
Marketing, s
ales, CRM
Recruitm
.
Stayin
g in to
uch
81.8%
69.5%76.4%
30.0% 32.0%
79.1%
18.2%
30.5%23.6%
70.0% 68.0%
20.9%
Current uses of social media -all respondents (n = 406)
Use % Very limited or no use %
Interview findings: IT leaders’ experiences with social media adoption and use
• Reasons for initial adoption and use• Role of IT• Current uses • Barriers• Risks and risk management strategies• Measuring value, realized benefits• Lessons learned
Future of social media in organizations
YouTube
Success with social media is a leadership challenge!