TRENDS IN 21ST CENTURY PUBLIC LIBRARIES

NEW REALITIES: CHANGE

• Libraries are changing rapidly

• Product is no longer content but experience

• Spaces must conform to new uses

WHAT LIBRARIES NEED TO BE

• A welcoming environment

• Presentation

• Style

• Ambience

WHAT LIBRARIES NEED TO BE

• A physical and virtual destination

WHAT LIBRARIES NEED TO BE

• The community living room

WHAT LIBRARIES NEED TO BE

• Supportive of self sufficiency

WHAT LIBRARIES NEED TO BE

• A place where people can co-exist as they are

ACTION STEPS

• Find out what customers want• Reach out to all demographics• Reach out to current non-users

Change our approach! Do not expect customers to change.

ACTION STEPS

Find out how customers use our facilities and redesign our spaces if necessary

Change our approach! Do not expect customers to change.

ACTION STEPS

Evaluate and redefine customer service for our library and train staff in that new reality

Change our approach! Do not expect customers to change.

ACTION STEPS

Change our approach! Do not expect customers to change.

Market our new identity