Trends in Human Resources:Managers as Career Consultants?

Rachelle Gagnon

MBA, CHRP

Intro

• Retention – link to management

• Management training

• Managers competencies (EQ)

• Career Development

Career Counselling

• Career counseling, career guidance and career coaching are similar in nature to other types of counseling or coaching, e.g. marriage or psychological counseling. What unites all types of professional counseling is the role of practitioners, who combine giving advice on their topic of expertise with counseling techniques that support clients in making complex decisions and facing difficult situations. The focus of career counseling is generally on issues such as career exploration, career change, personal career development and other career related issues.

Career Development

In organizational development (or OD), the study of career development looks at:

•How individuals manage their career within and between organizations and,

•How organizations structure the career progress of their members, it can also be tied into succession planning within some organizations.

Manager’s Skills Set

• Client focus

• Results orientation

• Teamwork

• Communication

• Valuing people

• Developing others thru coaching and mentoring

(National Research Council of Canada)

HR Buzzwords

• Coaching

• Leadership development

• Talent Management

• Right fitting

• Career Development

• Career Transitioning

• Career Management

• Key Person Replacement Strategy

Boston Consulting Group

What is Managing Talent?

• Attracting, developing and retaining all individuals with high potential

• Implement programs to enable talent affiliation and development

What is Improving Leadership Development?

Leaders are the role models and the PRIMARY DEVELOPERS OF PEOPLE

Organizations must define specific leadership models, assess leaders and design development programs

Who is responsible for career development?

Managers or HR?

Who will manage talent and develop leaders?

HR or Managers?

• Training (few programs available)

• Access to qualified resources

• Access to evaluation tools

• Know how to make objectives and plans

How to develop talent / career development

Case study – Assumption Life

• Leadership development program

• Manager training on setting objectives, performance management and training and development

• Talent Management Matrix

Philosophy – Leadership Development

Career Accompaniment Program

• Don’t lead it

• Co-pilot– Access to evaluation tools

– Access to one on one interpretation and help in setting objectives

– Access to information on positions, requirements, education and training programs,

– Annual developmental plan

Tools used to assess

Talent Management Matrix(3x3 matrix)

Performance

Potentiel

Conclusion:

Is career counselling a skill critical to managers?

YES!

Is the career consultant the new ideal manager?

• Maybe…

• Definite link to HR and OD (organizational development)

• Can play important role to support HR or Management in developing career transition / career development programs / succession management / talent management matrix

Questions