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Summary Results • April 2015

Trends in CA Spectrum Usage


Program Overview

Ø  Between January and March 2015, Gatepoint Research invited selected execu>ves in a wide variety of industries to par>cipate in a survey themed Trends in CA Spectrum Usage.

Ø  Candidates were invited via email and 98 execu>ves par>cipated. All were users of CA Spectrum.

Ø  Management levels represented were predominantly senior decision makers: 13% were VPs, 47% were Directors, and 40% were Managers.

Ø  Survey par>cipants represented firms from a range of market sectors including Financial, Business, and Telecom Services, Manufacturing, Healthcare, Transporta>on, Wholesale Trade, and Educa>on.

Ø  77% of responders work for Fortune 1000 companies.

Ø  100% of responders par>cipated voluntarily; none were engaged using telemarke>ng.


Observations and ConclusionsØ  Among know users of CA Spectrum, VMs, Network Devices, and Physical Servers

are devices most oXen cited by survey respondents as being monitored by CA Spectrum in their IT environments.

Ø  Huge numbers of devices are being managed by CA Spectrum in these systems. -  52% of those surveyed monitor more than 1,000 devices. -  25% monitor and manage more than 5,000 devices.

Ø  Mean Time To Repair (MTTR) numbers show marked improvement. Over half of those surveyed report CA Spectrum has improved MTTR by upwards of 25%.

Ø  Top Infrastructure challenges solved by CA Spectrum: users cite enhanced network visibility (45%), service to end users (41%), and MTTR (41%).

Ø  Broad monitoring/management capability and reliability were most oXen picked by those surveyed as factors that differen>ate CA Spectrum from its compe>tors.

Ø  A strong second choice in infrastructure management: CA eHealth. 39% of respondents report already using eHealth as part of their Network Monitoring and Management Solu>ons.

Summary Results • April 2015Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be

used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.

Which of the following are you monitoring and managing using CA Spectrum?

(Check all that apply)

Respondents report using CA Spectrum most often to track and control VMs, Network Devices, and Physical Servers in their IT environments.

55%

55%

46%

23%

15%

10%

0% 10% 20% 30% 40% 50% 60%

Virtual Machines (VMs)

Network Devices

Physical Servers

Data Center Facili>es (power, space, cooling)

Other

Public/Private Cloud



Roughly how many devices are monitored in your network environment using CA Spectrum?

A huge number of devices are being monitored. 25% of respondents report upwards of 5,000 devices managed in their networks.

12%

13%

27%

24%

25%

0% 5% 10% 15% 20% 25% 30%

10,000+ monitored devices

5,001 to 10,000 monitored devices

1,001 to 5,000 monitored devices

1 to 1,000 monitored devices

Don’t know



Which CA Spectrum capabilities are most important to you?

Real time notification of network issues is seen as CA Spectrum’s prime capability by 59% of respondents.

59%

41%

41%

39%

37%

34%

19%

0% 10% 20% 30% 40% 50% 60% 70%

Real-‐>me alarms and no>fica>ons

Event correla>on between mul>ple management tools

Tracking and remedia>ng configura>on changes across the infrastructure

Ease of configura>on

Root cause analysis

Automated discovery and topology mapping

Support for IP services



How much has CA Spectrum improved your MTTR (mean time to repair)?

Over half of those surveyed improved their MTTR by 25% or more.

35%

29%

14%

14%

3%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Reasonable improvement (25% to 49%)

Small improvement (10% to 24%)

A lot beeer (50% to 74%)

Barely discernable change (Less than 10%)

Off the charts (greater than 75%)



What challenges in your infrastructure does CA Spectrum help you to solve?

Better network visibility, better service, better MTTR , better productivity were the most widely cited results reported by respondents.

45%

41%

34%

30%

26%

26%

15%

11%

10%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Increased visibility across our network – physical and virtual

Improved service levels to end users

Improved our MTTR (mean >me to repair)

Improved produc>vity of our IT staff

Improved repor>ng

Iden>fied the source of problems quickly

Reduced change and configura>on errors

Reduced the number of alarms

Other



What differentiates CA Spectrum from competitors’ products?

Robustness – better monitoring, reliability, functionality, range of supported vendors and technologies - is the overall differentiator reported by responders.

32%

27%

24%

23%

20%

16%

12%

11%

0% 5% 10% 15% 20% 25% 30% 35%

Breadth of monitoring/ management func>onality

Reliability

Depth of monitoring/ management func>onality

Range of vendors and technologies supported

Scalability

Flexibility

Other

ROI



Has the productivity of your IT staff increased with CA Spectrum?

43% of responders saw their IT staff productivity rise more than 25%.

13%

30% 30%

10%

16%

0%

5%

10%

15%

20%

25%

30%

35%

A fair amount (50% to 74%)

Some (25% to 49%)

A liele (10% to 24%)

Barely at all (less than 10%)

No



Which of these Spectrum features would you rate highest for ease of use?

Usability (56%) and Discovery Configurations (52%) got the best marks among those surveyed for ease of use.

56%

52%

42%

40%

38%

0% 10% 20% 30% 40% 50% 60%

Overall Usability

Discovery Configura>ons

Spectrum Report Manager

Out-‐of-‐the-‐Box Func>onality

Plajorm Support Out-‐of-‐the-‐Box

% who rated this feature "very good" or "excellent"



In addition to CA Spectrum, what other products from the infrastructure management portfolio does your company already run for Network & Application Monitoring Solutions?

CA eHealth is a clear frontrunner among the CA infrastructure management tools being run by participating companies.

39%

19%

18%

15%

11%

11%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

CA eHealth

CA Unified Infrastructure Management

CA Network Flow Analysis

CA Service Opera>ons Insight

CA Applica>on Delivery Analysis

CA Unified Communica>ons Monitor



Where are you with plans to expand your CA Spectrum footprint?

Although 61% of respondents have no plans to expand their use of CA Spectrum, no single reason is cited.

1%

3%

5%

13%

16%

61%

0% 10% 20% 30% 40% 50% 60% 70%

We’re ready to invest

Cannot jus>fy the cost

Time and effort required is a barrier

Too much invested in mul>ple solu>ons

Would like to, but no set >meframe

Not on the radar



Profile of Responders:Industry Sectors

Responders hail from a wide variety of sectors.

Financial Services

28%

Business Services

24%

Telecom Services

15%

Mfg - General 10%

Healthcare 6%

Transportation 6%

Wholesale Trade

6%

Education 5%



Profile of Responders:Revenue

Over three fourths of those surveyed work for Fortune 1000 companies.

<$500 million 13%

$500 million - $1.5 billion

10%

>$1.5billion 77%



Profile of Responders:Job Level

Sixty percent of responders were Director level or above.

Manager 40%

Director 47%

VP 13%


CA Spectrum delivers robust capabilities that help your organization effectively manage its dynamic, complex IT infrastructure—including physical, virtual and cloud environments. With CA Spectrum, you can discover, manage and optimize your infrastructure and the business

services running on top of it.

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