Caterina Rizzi CCO & Co-Founder, Breather

Treat them like it’s their birthday

52% word of moutheverything else

1. Anticipate their needs

2. Consistent Experience

Embrace the haters

Expectations Reality

3. Be memorable

(in a good way!)3. Be memorable

Make a connection

Assess the situation

Plan based on the possibilities.

Achieve results.

A. Sorry B. Maybe next time?

C. Exceed expectations

Caterina Rizzi CCO & Co-Founder, Breather