Treasury Manager

Theresa Utibe-Ukim

MSIT 573

Dr. Carl Rebman

July 14,2005

About Treasury Operations Dept.

Zenith Bank has 80 branches All foreign exchange & treasury

transactions are processed centrally. Main function: Funds transfer 8 staff – approximately 100 transactions

per day. Use of two programs: Phoenix & SWIFT

Project Overview

A new program to integrate the Phoenix banking software and SWIFT

Re-engineer the current treasury operations processes

Project will required 3 programmers (2 will be hired on a part time basis) and all of treasury operations staff

Duration is expected to be 6 months

Problem

Staff are overwhelmed by the volume of repetitive tasks. The department has asked 2 additional staff be employed.

Customers transactions are never completed on the same day.

Staff are unhappy and customers are dissatisfied with the poor service.

Project Objective

Create a new program that will cut out/reduce repetitive task and integrate Phoenix & SWIFT

Get customers transactions completed on time

Reduce work time for staff Increase business/income

Cost

Project Cost: $95,000.00 (This will be in salaries)

Others: Bank may loose up to 30% of their business with the current situation. That is an income of about $187,500.00pa

Benefits

Customers are satisfied with the level of service. They retain their business with the bank

Transactions grow by about 30% - $187,500.00 income. Bank charge a premium for the outstanding service

Staff are happier with the job. Turnover is low. The bank saves about $5,000.00 in recruitment and training.

Save $95,000.00 on salaries of additional treasury staff

Measures of Success

All task accomplished in the allotted time

Software code working as planned All transactions processed same day Staff do not have to work more than

8hours a day. There is no need to employ additional

staff for the dept.

Risk Assessment

Probability Cost Risk Total Risk

Implement Success 70% 95,000.00 66,500.00

Failure 30% 282,500.00 84,750.00 151,250.00

Don’t Implement

Success 20% 0.00 0.00

Failure 80% 282,500.00 226,000.00 226,000.00

Gnatt Chart

Questions?

Thank you!!!