travelwire mid-office version 3 -...
TRANSCRIPT
Focus on version 3.2.1009.1600
September 2010
Travelwire Mid-Office
Version 3.2
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Version 3.2.1009.1600
• This document gives an overview of selected changes in Travelwire
version 3.2.1009.1600.
• A compete list of TCAS included in this version can be requested.
• Some of the functionalities might only be available if configured, in
certain situations or it can be available only as a payable module.
• If you require additional information on when this version can be
available for you please contact your Account Manager or create a
TCAS.
Link to TCAS: http://tcas.travelportservices.com
Supplier Menu
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3.2.1009.1600 – Supplier menu
• Supplier is available in the menu
• Short cut: CTRL+S
• F10 replaces previous CTRL+S shortcut
Create Booking
Using DI.FT elements in Galileo
Available only with Travelwire Content
Reader (not released yet)
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3.2.1009.1600 – Create Booking
• The functionality is only available with TW Content Reader
• Enter Customer Account and Client in Galileo and it is used in the booking in Mid-Office
• Available elements:
– DI.FT-TW-CUST-{Customer Account no}
– DI.FT-TW-CLIENT-{Client no}
– DI.FT-TW-PROJECT-{Project no}
– DI.FT-TW-ADMIN-{Admin code}
– DI.FT-TW-COSTC-{Cost Center}
– DI.FT-TW-EMP-{Employee no}
• Pax reference is available for all Administration code elements:
– Blank = all
– /P1 = pax 1
– /P1-3 = pax 1 to 3
– /P1,5 = pax 1 and 5
– /P1-3,5 = pax 1-3 and 5
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3.2.1009.1600 – Create Booking
Galileo PNR with DI.FT elements with Customer Account and Client
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3.2.1009.1600 – Create Booking
Attach PNR
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3.2.1009.1600 – Create Booking
Mid-Office have now read the information from Galileo and have used Customer Account and Client.
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3.2.1009.1600 – Auto Create Booking
It is possible to enter the four different Administration codes from Galileo. Validations ensure the Administration Codes exists on Client.
Attach PNR
Sort list based on user initials
Available only with Travelwire Content
Reader (not released yet)
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3.2.1009.1600 – Attach PNR
Search by using initials from GDS sign-on so the list only shows these PNR’s. It is working for all four GDS.
LinkOnline SJ
Import of files from Swedish train
Available with Travelwire Content Reader
only
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3.2.1009.1600 – Link Online SJ
Example of import of LinkOnline SJ file
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3.2.1009.1600 – Link Online SJ
Example of import of LinkOnline SJ file
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3.2.1009.1600 – LinkOnline SJ
Example of import of LinkOnline SJ file
RailMaster
Import of files from RailMaster
Available only with Travelwire Content
Reader
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3.2.1009.1600 – Rail Master
Example of import of RailMaster file
Galileo Profiles
Working with Galileo Profiles (BAR/PAR) in
Mid-Office
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Purpose of the functionality
• Provides an easy workflow working with Galileo Profiles
(BAR/PAR) in Mid-Office
• Create/Update Customer Account and Client based on
selected data in the Galileo Profiles (BAR/PAR) and vice
versa
• Once opening the booking in Mid-Office the Customer
Account and Client is already updated
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Flow
Galileo BAR
Customer Account
Galileo PAR
Client
MIR Galileo PNR with info about BAR/PAR
Attach PNR
Auto Create Customer Account based on BAR and template Customer Account
Auto Create Client based on PAR and template Client
Create booking with Customer Account and Client
Button available in Customer Account and Client to update to/from Galileo
Auto create Customer Account/Client
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Information
• Scandinavian characters are not allowed in Galileo but we
give users option to select the right combination when
updating/creating Customer Account and Client from Galileo.
Profiles - Configuration
Web Services or Galileo Desktop API
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1G Profiles in TW MO – Configuration
• Select between Web Services or Desktop API
– Desktop API requires that Galileo Desktop is open and not in use
– Desktop API is the default setting and will warn user if Galileo
Desktop is not open or active
Select Web Services or Desktop API and Enable the Galileo Profiles functionality from the Options menu.
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1G Profiles in TW MO – Configuration
Template Customer Account/Client makes is possible to ensure there is a BRM agreement (fee) when creating new Customer Accounts/Clients.
Set template Customer Account and Client on Company. Certain info will be used as template when auto creating Customer Accounts and Clients.
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1G Profiles in TW MO – Configuration
• Client Preference FREQUENTFLYER must exist if using bonus
cards
• Company PCC must be set
• Pax 1 is used as Client
Profiles- Create/Update BAR
& PAR
Update Galileo Profiles based on
Customer Account/Client and v.v.
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Mid-Office Customer Account –> Galileo BAR
The highlighted information are used to create/update the Galileo BAR
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Mid-Office Customer Account –> Galileo BAR
This is an example of a BAR created alone based on the Customer Account in Mid-Office. Note the DI.FT-TW-CUST element.
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Mid-Office Client –> Galileo PAR
The highlighted information are used to create/update the Galileo BAR
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Mid-Office Client –> Galileo PAR
This is an example of a PAR created alone based on the Client in Mid-Office. Note the DI.FT-TW-CLIENT element + others DI.FT-TW elements.
Profiles - Create/Update
Customer Account & Client
Create/Update Mid-Office Customer
Account and Client based on Galileo
Profile BAR/PAR
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Galileo BAR -> Mid-Office Customer Account
This BAR is created in Galileo and is not existing in Mid-Office.
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Galileo PAR -> Mid-Office Client
This PAR is created in Galileo and is not existing in Mid-Office
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Booking in Galileo with Client reference
Booking created in Galilo using BAR and PAR. MIR send to Mid-Office.
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Attach PNR in Mid-Office
Use Attach PNR and create booking in Mid-Office. Then Customer Account and Client are created and used in the booking.
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Mid-Office Booking
Example of the booking based on the PNR from Galileo. Both Customer Account and Client have been created automatically.
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Mid-Office Customer Account
This is the Customer Account that was automatic created. For some fields (like BRM) template values have been used as per the configuration.
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Mid-Office Client
This is the Client that was automatic created. For some fields (like BRM) template values have been used as per the configuration.
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Galileo BAR
After the Customer Account is automatic created in Mid-Office a link with the Customer Account number is updated in the BAR in Galileo.
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Galileo PAR
After the Client is automatic created in Mid-Office a link with the Client number is updated in the PAR in Galileo.
Other enhancments/fixes
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Version 3.2.1009.1600
• Other fixes/enhancements:
– Remove BRM from segments
– DIBS payment option enhanced
– Vendor Remark in Private Fares 2
– GTA and PF2 link moved from option field to new fields
– Mileage information is available in segment if found in Galileo
MIR – information can be used for reports
– And much more...