travel consultant connection (tcc) enhancements - ihg agent

Travel Consultant Connection (TCC) Enhancements Functional Specifications

Author: Dena Breedlove

Business Analyst – Merlin

Created 06.01.2014

Version 4

Registration – 4.1, 4.6

New Hotels 2.7

Brands 9.6

Luxury Travel 10.4.1

Publishing

Travel Consultant Connection Functional Specifications

Last modified 9/10/2014 of 59

Table of Contents Travel Consultant Connection (TCC) Enhancements ..................................................................................... 1

TCC Landing Page .......................................................................................................................................... 3

ACCESS ...................................................................................................................................................... 3

HOME PAGE – LOGGED OUT STATE .......................................................................................................... 3

HOME PAGE – LOGGED IN STATE ........................................................................................................... 11

REGISTRATION AND PROFILE MANAGEMENT ........................................................................................ 12

Registration - Logged Out State .......................................................................................................... 12

Registration – Logged In State ............................................................................................................ 17

Help ............................................................................................................................................................. 21

HELP TOPICS ............................................................................................................................................ 21

GLOSSARY OF TERMS .............................................................................................................................. 22

CONTACT US ........................................................................................................................................... 23

Search .......................................................................................................................................................... 25

SEARCH RESULTS ..................................................................................................................................... 26

IHG Agent University ................................................................................................................................... 27

LOGGED IN STATE ................................................................................................................................... 27

LOGGED OUT STATE ................................................................................................................................ 28

IHG Brands .................................................................................................................................................. 29

Luxury Travel – Signature and Virtuoso ...................................................................................................... 32

LUXURY LANDING PAGE .......................................................................................................................... 33

LUXURY KEY ACCOUNT DIRECTOR .......................................................................................................... 35

LUXURY HOTEL SEARCH .......................................................................................................................... 36

LUXURY PROMOTIONS ............................................................................................................................ 39

LUXURY NEWS ......................................................................................................................................... 41

Travel Agent Resources ............................................................................................................................... 43

TRAVEL AGENT RESOURCES LANDING PAGE .......................................................................................... 43

BOOK AGENT TRAVEL.............................................................................................................................. 44

Logged Out State ................................................................................................................................. 44

Logged In State .................................................................................................................................... 45

BOOK CLIENT TRAVEL .............................................................................................................................. 46

Logged Out State ................................................................................................................................. 46

Logged In State .................................................................................................................................... 47

AGENT PROMOTIONS ............................................................................................................................. 49

CLIENT PROMOTIONS ............................................................................................................................. 51

GDS RESOURCES...................................................................................................................................... 53

IHG COMMISSION SERVICES ................................................................................................................... 54

ICS Registration Screen ....................................................................................................................... 56

IHG NEWS AND PRESS RELEASES ............................................................................................................ 57

Reporting and Analytics .............................................................................................................................. 58

Analytics Requirements ............................................................................................................................... 58

Publishing .................................................................................................................................................... 58

Hotel Solutions Access to TCC ..................................................................................................................... 58



TCC Landing Page

ACCESS

Travel Consultant Connection (TCC) is accessible to Corporate and Hotel users from Merlin Applications.

External travel agents will access the site via direct link (www.ihgagent.com).

1. Travel agents will continue using a profile management system to view specific content. 1.1. User should have access to all public pages within ihgagent.com without having to log in with

these exceptions:

access to IHG Agent University link to courses (landing page is not restricted)

visibility to the Luxury tab – either Signature or Virtuoso (this is based on profile attributes)

booking Agent travel (landing page is not restricted)

booking Client travel (landing page is not restricted)

HOME PAGE – LOGGED OUT STATE 2. The external travel consultants accessing TCC via direct link will view the majority of content without

having to log into the site. The header on the home page differs depending if the user is logged in or out.

http://www.ihgagent.com/



A

B

C

D

E

J

I

H

G

F



Menu [A]

2.1. Selecting a menu option enables navigation.

Dynamic language translation is available in the menu. The user can select a language from the drop down list in the menu. Add google translate.

See the Search section in this document for detail on search functionality.

Note – Luxury Travel will not appear in the menu in the logged out state. See Section 3 for detail.

Header [B]

2.2. The header (logged out state) includes:

Both the IHG and TCC logos link to the TCC home page

Find a Property button links to www.ihg.com

“Travel Consultant: Register Now” opens the Registration screen in a light box. (NOTE: THE SAME LIGHT BOX NEEDS TO BE USED THROUGHOUT THE SITE WHEREVER REGISTRATION IS REFERENCED.)

Forgot Password o Opens a light box o Refer to Section 4 in this document for detail

Login o Opens a light box o Refer to Section 4 in this document for detail

Brands Bar [C]

2.3 Brand menu selections display from left to right in the order below. On hover of each logo, the logo appears highlighted with purple bar beneath. On click, each icon links to the corresponding TCC Brands detail page except IHG Rewards Club as noted below.

InterContinental Hotels

Hualuxe Hotels & Resorts

Crowne Plaza

Hotel Indigo

EVEN Hotels

Holiday Inn

Holiday Inn Express

Holiday Inn Resort

Holiday Inn Club Vacations

Staybridge Suites

Candlewood Suites

IHG Rewards Club

On click of IHG Rewards Club, a drop down message displays and includes a link to an external site:

URL: http://www.ihg.com/rewardsclub/us/en/home

Clicking the IHG Rewards Club button again collapses the expanded menu view.

http://www.ihg.com/

http://www.ihg.com/rewardsclub/us/en/home



Marquee [D]

2.4 A ‘marquee’ area for announcements and messages displays on the home page by default.

User has the ability to close the marquis by clicking the “X”.

Promos [E]

2.5 Four (4) Promo portlets are visible on the home page.

Book Agent Travel: On click, the portlet image expands to display additional rich text including an image.

The button redirects the user to the full page; e.g. TCC > Travel Agent Resources > Book Agent Travel.

The promo title is highlighted in purple.

All rich text, images and button text can be modified by the publisher.



Book Client Travel: Duplicate the same functionality described for the Book Agent Travel promo here. All rich text, images and button text can be modified by the publisher.

Agent Promotions: On click, the portlet expands to display additional rich text including an image.

Up to seven (7) promotions are visible. The individual promo includes a thumbnail and caption. The caption can be a link to document or URL.

The button redirects the user to the full page; e.g. TCC > Travel Agent Resources > Agent Promotions.

The promo title is highlighted in purple.

All rich text, images and button text can be modified by the publisher.

Client Promotions: Duplicate the same functionality described for the Agent Promotions promo box here. All rich text, images and button text can be modified by the publisher.



IHG Agent University – Get Started [F]

2.6 Information about IHG Agent University is highlighted. The rich text and button label are both editable by the publisher.

The “Get Started” button transitions users to the full IHG Agent University page (same page that is accessible from the main menu).

New Hotels [G]

2.7 The New Hotels carousel allows users to click the arrows to move through the most recent listings. Five (5) are displayed in the carousel.

The title of the portlet is labeled “NEW HOTELS” and is not editable by the publisher.

Each listing includes an image, hotel name, and opened date.

Clicking the graphic or hotel name for each entry transitions the user to the external brand page in a new window.

Integrate HCM into new hotels carousel. Feed from HCM to include:

Status 07 hotels

Opened in last 60 days. Display hotels if the open date is 60 days or less from the current date. Do not display hotels if the open date is greater than 60 day from the current date. Add the ability to change the number of days from 60 (default) to 180.

Brand

Name of property o * Name of property will link to the consumer facing reservations page.

Primary photo image

Opened date

The View All New Hotels link transitions users to a new screen with a full listing of all properties.

The page includes a lead in section that allows for an image, title, rich text with links to documents or URLs. The publisher can modify this content on the screen.

Hotels display in order by opened date.



o Display hotels if the open date is 60 days or less from the current date. Do not display hotels if the open date is greater than 60 day from the current date. Add the ability to change the number of days from 60 (default) to 180.

Each entry includes the same detail found on the carousel – image, hotel name, opened date.

Clicking the graphic or hotel name transitions the user to the external brand page in a new window.

Pagination is available should maximum entries exceed page.



Resources [H]

2.8 The portlet is titled “RESOURCES” and is editable by the publisher.

The carousel allows users to click the arrows to move through the articles (if more than three (3) are available.

Include option for publisher to order each web content item with priority 1, 2, 3 from left to right. (Override any default display rule of most recently published.) Item 4, 5, etc. would then display after clicking right arrow.

Section is configurable and each web content item includes: o Title o Image o Rich text, links to URLs or documents

News [ I ]

2.9 The portlet title is “KEEPING YOU INFORMED IS IMPORTANT TO US.” and is editable by the publisher.

Includes the four (4) most recent news articles available from the IHG news feed.

The “Click here to browse…” link transitions users to www.ihgplc.com News section in a new window:

http://www.ihgplc.com/index.asp?pageid=57

The news articles are populated through the news feed from the IHGPLC.com site.

Each article is displayed with the following: o Image o Title o First 100 characters of the article o On click of “Find out more”, a new window opens to the full article.

Footer [J]

2.10 The copyright statement is displayed.

http://www.ihgplc.com/




HOME PAGE – LOGGED IN STATE

3. The header on the home page differs when user is logged into the site. (The menu and landing page content is the same as described in the Home Page – Logged Out View).

Menu [A]

3.1 Selecting a menu option enables navigation.

See Search (section 6) and Language translation (section 2.1) in this document for detail.

Note – Luxury Travel appears in the menu in the logged in state if user profile meets criteria. See Section 10 for detail.

Header [B]

3.2 The header (logged in state) includes:

Both the IHG and TCC logos link to the TCC home page

Find a Property button links to www.ihg.com

Welcome, [user name] is populated from log in credentials

Update Profile o Opens a light box o Refer to Section 4 in this document for detail

Change Password o Opens a light box o Refer to Section 4 in this document for detail

Logout o Opens a light box o Refer to Section 4 in this document for detail

A

B

http://www.ihg.com/



REGISTRATION AND PROFILE MANAGEMENT

4. Profile management features will be accessible from home page.

Registration - Logged Out State

Welcome / Registration

4.1. The registration process for the TCC portal takes 30 – 45 seconds; the user receives an email confirmation. Access is unavailable until email is received.

Clicking the Registration link takes the user to the registration screen within the site.

The publisher can modify content on these screens through edit icons or EZ publisher.

The Registration screen opens as a light box and displays the form fields.



This light box is editable by the publisher. A title and introductory statement appears at the top followed by these fields:

First Name (user can enter the first name)

Last Name (user can enter the last name)

Email Address (user enters the email address; prevent use of duplicate e-mail addresses - each user account must have unique e-mail address)

Confirm Email (user must re-enter the email address in order to save changes)

Email addresses must match and system checks its valid (*@*.com)

Password (users enter a password)

“Password Rules” are available in the portlet on the right column.

Confirm Password (user must re-enter the password to confirm)

Country (drop down list of countries is displayed)

Travel Industry Number (user can enter this code; confirm validation).

A note appears below the Travel Industry Number field:

“IATA, CLIA, TIDS, TRUE, OSSN, or similar number”

IHG Rewards Club:

Are you an IHG Rewards Club member? You must be a member to receive graduation rewards from IHG Agent University

Yes (default radio button is marked) IHG Rewards Club Number field (user can enter the number)

No (radio button) User can also register for the IHG Rewards Club Number during account creation. User is directed to the IHG Rewards Club registration screen. This window opens in a new tab. Link recognizes profile attributes and displays page in proper language and locale. https://www.ihg.com/rewardsclub/rewards/us/en/join/register

IHG Rewards Club (field allows agent to enter number)

Add validation to the IHG Rewards Club number. When the Yes button is selected and the number is entered, validate the following against the IHG Rewards Club loyalty system • First name • Last name • IHG Rewards Club number

Terms and Conditions:

“Please read the following Terms and Conditions (links to PDF) and check the box below to proceed.”

(default check box is checked) “I agree to the terms and conditions explained above”

mailto:*@*.com

https://www.ihg.com/rewardsclub/rewards/us/en/join/register



(check box) “I would like to receive email communications from IHG’s Travel Consultant Connection (optional)”

“If you opt out, you will not receive promotional and marketing emails from the TCC site. You will continue to receive transactional emails (such as password reminders and registration confirmations) from this site, and emails for other IHG web sites where you have opted-in.”

Cancel button returns user to TCC landing page in logged out state.

Continue button:

Validates the IHG Rewards Club number

Creates user profile (or does it generate a support ticket to have profile manually created?)

New profile registration data is captured and included on TCC Export Report

Generates email confirmation

Validation lightbox appears, clicking Yes returns user to same screen.

Clicking No on the Validation screen returns user to screen to re-enter information.

If a required field is left blank and user attempts to submit, the field(s) will be outlined in red.

Prevent user from submitting same information more than once.



Forgot Password or User ID

4.2 On click of Forgot Password, a light box is displayed with the following:

The title of the screen “Forgot Password” appears at the top of the screen.

A message is displayed in the body:

Please enter the email address you registered with and your password will be emailed to you.

Email: field

If you have forgotten the email address you used to register for Travel Consultant Connection, please enter the information below.

First Name: field

Last Name: field

Travel Industry Number: field

[CONFIRM IF THIS IS ENOUGH VALIDATION]

Cancel button returns user to the TCC landing page in the logged out state.

Submit button (on click, the system generates an email to the user with the password if the email address field contains a value. The email is from [email protected] –note – this email alias will need to change to Do Not Reply). A message is displayed confirming the password has been sent to the email address on file.

If the email field is empty and the user has completed the other three fields, clicking the Submit button displays a confirmation message. The message indicates an email has been sent with the email address/user ID.

mailto:[email protected]



Login

4.3 On click of this link, a light box is displayed with the following:

The message “Please enter your credentials to continue.” appears as the title of the screen.

Email address: field

Password: field

Remember Email checkbox

Log In button

Forgot Password

Below the log in section, a second feature is visible. The title of this section is “New to Travel Consultant Connection?”

The Register Now button is accessible below that. On click, the registration light box appears.



Registration – Logged In State

Welcome, User Name

4.4 Welcome and the user’s first name are pre-populated (on the home page header) when logged in. The user’s name is pulled from profile attributes. The user has the ability to update their profile by clicking the Update Profile link in the header. A lightbox is displayed.

Update Profile lightbox:

4.5 The profile screen opens as a light box and user is able to modify the highlighted fields.

The same validation is applied here that is used for the Registration process.

The publisher can edit the content on these screens through edit icon or EZ publisher:

“Use this screen to update your profile information, or reset and change your password. You can also enter your IHG Rewards Club number here to associate it with your account (if you haven’t already done so). Click the Save button to save your changes.”



First Name: field (pre-populated from profile attribute)

Last Name: field (pre-populated from profile attribute)

Email: field (pre-populated from profile attribute)

A note appears below the Email field:

“Your email will be the user name you use to log into the site”

Confirm Email: field (user must re-enter the email address in order to save changes).

Country: field (drop down list of countries is displayed)

“Agency Name:” appears as a sub-title for the next section.

The name of the Agency associated in the profile is pre-populated.

The name appears as “Agency” for Corporate Users.

Travel Industry Number: field (user can enter this code; confirm validation).

A note appears below the Travel Industry Number field:

“IATA, CLIA, TIDS, TRUE, OSSN, or similar number”

IHG Rewards Club Number: field (pre-populated from profile attribute)

A note appears below the IHG Rewards Club Number field:

Not a member? Sign up now (links to www.ihgrewardsclub.com)

You must be a member to receive graduation rewards from IHG Agent University.

Need help with your number? Contact IHG Rewards Club (links to [email protected])

The Change Password feature is available below the profile section.

Include the title of Password.

“Need to change your password?” Change Password Now (opens the Change Password light box).

Cancel button appears at bottom of screen

Save button (saves the profile changes) also appears at bottom of screen.



Change Password lightbox:

4.6 The Change Password feature is available in the home page header. A lightbox is displayed when accessing this link.

On click a light box opens allowing the user to complete the form fields

This message appears at the top of the screen:

“To change your password, please enter the proposed password, re-enter it in the confirm field, and click submit.”

User Name: field (user should be able to request a user name if forgotten).

Current Password: field (required to request the UserName).

New Password: field (user should be able to request a new password or update an existing password).

Confirm Password: field (requires user to re-enter the new password).

Password rules are visible.

Cancel button returns user to the TCC home page in logged in state.

Submit button (this generates an email with requested information).

Note: Password reset should be forced after 90 day period OR remove completely if allowed by AD team. If password reset is required, a reminder and/or alert should be sent to user prior to password expiration.

Logout

4.7 The Logout link is available in the home page header. On click, the user is transitioned to the TCC home page in the logged out state. 4.7.1 Secured content is no longer visible such as Luxury Virtuoso or Signature tabs. 4.7.2 User is automatically logged out of IHG Agent University and any open Saba session if

applicable. 4.7.3 User is automatically logged out of Booking Agent Travel site. 4.7.4 User is automatically logged out of Booking Client Travel site.



4.7.5 User is automatically logged out of IHG Commission Services site.

Registration and Profile E-mail Confirmations

4.8. Recreate existing functionality for email confirmation and include the following

An email should be sent for account creation, account user name or password reset.

E-mails should be customized to TCC - with no reference to Merlin.

Change Email alias in the From field for password reset notifications to “Do Not Reply”.



Help

HELP TOPICS

5. The Help page includes three key sections represented by tabs: Help, Glossary, and Contact Us. [A] 5.1. Help Topics

5.1.1. The Help section includes three (3) tabs. Help is the default tab and the tab label appears in purple to show it is the active tab. The inactive tabs display with font in black.

5.1.2. The Help Topics page includes a lead in section that allows for images, links to documents or URLs, and text that can be formatted. [B]

5.1.3. Help Topics are displayed in two columns. 5.1.4. Each Help Topic includes a Title, Description, link to URL, document, or new rich text

screen with answer. [C]

Upon clicking the Help Topic Title, the user is taken to the URL, document, or new rich text screen in a new window.

5.1.5. The publisher can modify all content on this page through edit icons. 5.1.6. Publisher can determine order that Help Topics display. 5.1.7. Pagination is available should the maximum number of entries be reached. [D]

C

A

B

D



GLOSSARY OF TERMS

5.2. Glossary of Terms tab 5.2.1. The Glossary page includes an alphabetical index at the top of the screen. Each letter

jumps to the corresponding glossary term beginning with that letter. [A] 5.2.2. The Glossary page allows for images, links to documents or URLs, and text that can be

formatted. [B] 5.2.3. A “Print the Glossary” link is available. On click, this allows the user to print only the

glossary. [C] 5.2.4. All Glossary terms are displayed on the screen for each letter and pagination is displayed

should the maximum number of entries be reached. 5.2.5. Each Glossary term includes a title and definition. [D] 5.2.6. The publisher can modify all content on this page through edit icons.

A

B

D

C



CONTACT US

5.3. Contact Us form

5.3.1. The Contact Us form is accessible from the Help page. 5.3.2. The page allows for images, links to documents or URLs, and text that can be formatted. 5.3.3. The publisher can modify all content on this page through edit icons. 5.3.4. Content can be organized to highlight key information such as Department Contact

Numbers. Allow for titles and descriptions to prominently display this information in the header above the form. [A]

5.3.5. The Contact Us form is displayed and allows the user to submit questions or comments to various support teams. The options and available fields are: [B]

User must select a category for the concern from a drop down list.

Categories appear in this order:

Registration / Password / Access IHG Commission Services / Travel Industry Number GDS Questions or Concerns IHG Agent University IHG Rewards Club Web Site Feedback / Support

Name field is pre-populated if user logged in (user can overwrite)

Email field is pre-populated if user logged in (user can overwrite)

Phone (Area Code, Number, Extension – Optional)

A

B

C



User must select their country code from the drop down list.

Subject

Comments field (1,000) character limit.

The character limit acts as a countdown feature providing user with remaining characters as comments are entered. [C]

Cancel button refreshes the Contact Us screen and does not save changes.

Save button saves the data and generates a support form to Service Now. Based on selected category, the form data is automatically delivered to a pre-defined team (Resolver Group) in the support ticket system for handling.

A confirmation message is displayed:

“Your request has been submitted. You will soon receive an email confirmation along with your case number. We appreciate you letting us serve your needs.”

Clicking the Continue button takes the user to the Help tab of the main Help page.

The user can also click the “X” to return to the main Help page.



Search The search feature searches the entire TCC site for content and documents.

A

B

C

C



SEARCH RESULTS 6. Full index search includes all resources except ‘marquee’ and images. The number of Search results

returned appears at the top of the screen. [A] 6.1. Search results display in a list. [B] 6.2. Search uses a wildcard internally and can search on a partial string. 6.3. Luxury Travel Virtuoso and Signature content is restricted based on profile; should not see each

other’s content. 6.4. Security persists in search results. 6.5. Search results screen displays content based on relevance. 6.6. Pagination is available if results exceed a single page. [C] 6.7. If sort by last updated can be accommodated, include the last updated date for each result

below the Title.



IHG Agent University

LOGGED IN STATE

5. Users can access IHG Agent University from the main menu. They are directed to a landing page. [A] 5.1. The landing page allows for images, links to documents or URLs, and text that can be

formatted. [B] 5.2. Publisher can modify all content on this page and add to the Course Offerings section through

edit icons. 5.3. Allow for multiple/repeatable sections of content to include the following. If one of these fields

is not used, the content entered in the other fields still displays: 5.3.1. Title 5.3.2. Sub-title 5.3.3. Description

5.4. Course Offerings section displays a list of TCC specific training courses. [C] 5.4.1. Each course offering includes:

Title

Indicator whether course is “Elective” or “Core”

Description

B

C

E

D A



5.5. Users that are logged in will see the portlet in the top right with the message indicating they can start viewing their courses. [D]

5.5.1. Clicking the button directs users to the link below.

https://ihg.sabanow.net/Saba/Web/Main

5.5.2. The portlet will allow for rich text and a background color to highlight the message. 5.6. Graduation Rewards content should be highlighted on the page. [E]

LOGGED OUT STATE

5.7. Users can view this page when logged out. The page content is the same with the exception below. (Publisher can modify content and portlets through edit icons.)

5.7.1. The header contains the links to Register Now, Forgot Password, Log In. 5.7.2. The page content is the same except one of the sidebar portlets. The top right portlet

displays with a different message. The message provides instructions and benefits for registering.

5.7.2.1. The Register Now button opens the Registration lightbox (same one used in the header).

https://ihg.sabanow.net/Saba/Web/Main



IHG Brands

A

B

C

D

E

F G



9. This page design will be duplicated for each brand. The publisher can modify the content on this screen including the portlets and their titles through an edit icon.

Header [A]

9.1. The IHG Brands detail pages will be accessible from the Brands Bar in the header. Clicking on each logo transitions the user to the corresponding Brands page within TCC.

The IHG Rewards Club drop down menu option displays in expanded mode by default. Add a timer feature allowing this to display in expanded mode for ten (10) seconds; then it collapses. The user can also click on the menu button to collapse this view before the ten seconds have elapsed. If user hovers over any other logo, that image is highlighted and the IHG Rewards Club expanded view is also collapsed.

Logo and Photo strip: [B]

9.2 The publisher can add up to four (4) images here. The publisher can modify any of these images through an edit icon on the screen.

The thumbnail image is displayed in the photo strip.

On click of a photo, a high res version displays

On click of the logo, the external brand site opens in a new window. The publisher can modify this link.

Introductory Area: [C]

9.3 This section allows for rich text, an image and link to document or URL.

The publisher has the ability to include the link to the external brand site by adding “Go to the InterContinental site directly by clicking the logo icon above, or click here.”

Quick Links portlet: [D]

9.4 The publisher can add multiple entries here. Each entry includes a title and link to either URL or document.

Information area: [E]

9.5 Three (3) tabs contain rich text editable by the publisher.

The selected tab displays the title in a different color.

Overview will include a title and introductory area for rich text.

Note: The Holiday Inn brand Overview screen will require additional information displayed below the introductory section. Add option to display multiple entries in paragraph format. A title for the section will be configurable by the publisher. Each entry will require:

Thumbnail image including option for a URL

Rich text

Amenities will include a title and intro area for rich text. Additional information is displayed in three (3) columns. Each entry will require:

Icon

Title



Rich text including bulleted lists

Policies will include a title and introductory area for rich text. Additional information will be displayed for each policy. Add bookmarks/jump to links at the top of the screen (below the introductory area) allowing users to move to each policy in alphabetical order. Each policy (entry) includes:

Title

Rich text in paragraph format just below title.

A “Return To Top” link is displayed at the bottom of the Policies screen for convenience.

New hotels portlet: [F]

9.6 Refer to the functionality described in the New Hotels section of the Home page.

This portlet will have the same functionality but include a filter that automatically displays only the new hotels relevant to the brand page selected.

Display hotels if the open date is 60 days or less from the current date. Do not display hotels if the open date is greater than 60 day from the current date. Add the ability to change the number of days from 60 (default) to 180.

Populate each portlet with a title relevant to its brand.

Users can click the arrows to scroll through the available hotels. Four (4) of the most recent openings will be available in the carousel.

A link to View All Hotels directs users to the full page where new hotels for all brands are displayed.

Awards and Recognition portlet: [G]

9.7 Portlet allows for rich text and an image that can be modified by publisher.



Luxury Travel – Signature and Virtuoso Luxury Travel is broken out into two groups; Virtuoso and Signature. Depending on the agent’s profile and association to specific IATA numbers, the menu displays either Signature or Virtuoso selections after logging in.

The content structure and functionality will be the same for both Signature and Virtuoso.

The designated publishers/admins will see menu selections for both Signature and Virtuoso when logged in. The web content within each page may vary and is editable by the publisher.

When the user clicks a menu selection, the background color is highlighted.

Note: The landing pages for each Luxury program have a dark purple background color.



LUXURY LANDING PAGE

10. The Signature or Virtuoso content pages include the following:

Landing page:

10.1. The top of the page includes a lead in section that allows for images, links to documents or URLs, and text that can be formatted. The publisher can modify all content on this page through an edit icon. [A]

10.2. The Preferred Hotels and Amenities web content is highlighted below the introductory area.

E

B

A D

C



10.2.1. Each entry includes an image, title and description (rich text). The Title can link to a document or URL that opens in a new window. [B]

10.3. Pagination is available should the maximum entries exceed the page. [C] 10.4. Right side navigation includes two portlets. The Quicklinks portlet contains links to the

same pages as the Luxury Travel menu. This allows the user to navigate to other sections with Luxury Travel quickly. [D]

10.4.1. Attributes from the user’s profile determine which menu options display in both the top menu and the Quicklinks portlet.

10.4.2. Corporate users that are logged in, and have the assigned role, will see Quick Links for both Virtuoso and Signature.

10.4.3. The current page is not clickable and font color is black. 10.5. A promotional portlet allows users to view information about IHG Agent University.[E]

10.5.1. The user can click on the portlet to go directly to the IHG Agent University page. 10.5.2. The user will be taken to the IHG Agent University page in the logged in state.



LUXURY KEY ACCOUNT DIRECTOR

10.6. The top of the page includes a lead in section that allows for rich text and links to documents or URLs (open in new window). The publisher can modify all content on this page through an edit icon. [A]

10.6.1. The publisher can modify this content through edit web content screen. 10.7. The Key Account Director for this Luxury program is highlighted with the following: [B]

10.7.1. Image, Title, Work, Mobile, Email, and Address 10.7.2. The publisher can add another entry if needed (repeatable web content).

10.8. Right side navigation includes two portlets. The Quicklinks portlet contains links to the same pages as the Luxury Travel menu. This allows the user to navigate to other sections with Luxury Travel quickly. [D]

10.8.1. Attributes from the user’s profile determine which menu options display. 10.8.2. Corporate users that are logged in, and have the assigned role, will see Quick

Links for both Virtuoso and Signature. 10.8.3. The current page is not clickable and font color is black.

10.9. A promotional portlet allows users to view information about IHG Agent University. 10.9.1. The user can click on the portlet to go directly to the IHG Agent University page. 10.9.2. The user will be taken to the IHG Agent University page in the logged in state.

A

B

C

D



LUXURY HOTEL SEARCH

10.10. The top of the page includes a lead in section that allows for rich text, an image, and links to documents or URLs (open in new window). The publisher can modify all content on this page through an edit icon. [A]

10.11. The user can filter Luxury hotels by Region or Country through a drop down list.[B] 10.11.1. Regions:

All, Americas, Asia Middle East Africa, Europe, Greater China

10.11.2. Countries:

The list will auto-populate based on available hotel data.

10.12. The user can click on an entry to expand/collapse the detail view. [C]

A

B

C

D

E

F



10.12.1. The expand / collapse bar changes color indicating the selected property. This expanded view captures key information for each Luxury Hotel. The data is fed from different sources; e.g. GROWTH, HCM and the Luxury Travel Sales section is managed by publisher. [A]

10.12.2. The Luxury Travel Sales section can be modified by the publisher through an edit icon or EZ publisher. This data is not populated from a separate database. [B]

The publisher can modify the Luxury Travel Sales details for each hotel:

Title

Name

DirectNo

Email 10.13. Pagination is available should maximum entries exceed page. [D]

A

B



10.14. Right side navigation includes two portlets. The Quick Links portlet contains links to the same pages as the Luxury Travel menu. This allows the user to navigate to other sections with Luxury Travel quickly. [E]



10.15. A promotional portlet allows users to view information about IHG Agent University. [F] 10.15.1. The user can click on the portlet to go directly to the IHG Agent University page. 10.15.2. The user will be taken to the IHG Agent University page in the logged in state.



LUXURY PROMOTIONS

10.16. The top of the page includes a lead in section that allows for rich text and links to documents or URLs (open in new window). The publisher can modify all content on this page through an edit icon. [A]

10.17. A listing of promotions is displayed by region. [B] 10.18. The user can expand/collapse the Region to view all promotional entries. [C]

10.18.1. The expanded view displays two Promotions per row. 10.18.2. Each Promotion entry includes:

Image

Title (this will link to a document or URL that opens in new window)

Description 10.19. Right side navigation includes two portlets. The Quick Links portlet contains links to the


A

B

D

E

C





10.20. A promotional portlet allows users to view information about IHG Agent University. [E] 10.20.1. The user can click on the portlet to go directly to the IHG Agent University page. 10.20.2. The user will be taken to the IHG Agent University page in the logged in state.



LUXURY NEWS

10.21. The top of the page includes a lead in section that allows for rich text and links to documents or URLs (open in new window). The publisher can modify all content on this page through an edit icon.[A]

10.22. A listing of promotions is displayed by region. [B] 10.22.1. Each News entry includes:

Image

Title (this will link to a document or URL that opens in new window)

Description (rich text) 10.23. Pagination is available should maximum entries exceed page. [C] 10.24. Right side navigation includes two portlets. The Quick Links portlet contains links to the



Links for both Virtuoso and Signature.

A

B

E

D

C



10.24.3. The current page is not clickable and font color is black. 10.25. A promotional portlet allows users to view information about IHG Agent University. [E]

10.25.1. The user can click on the portlet to go directly to the IHG Agent University page. 10.25.2. The user will be taken to the IHG Agent University page in the logged in state.



Travel Agent Resources

TRAVEL AGENT RESOURCES LANDING PAGE

11. Landing page is accessible from menu.

The IHG Rewards Club drop down menu option displays in expanded mode by default. Add a timer feature allowing this to display in expanded mode for ten (10) seconds; then it collapses. The user can also click on the menu button to collapse this view before the ten seconds have elapsed. If user hovers over any other logo, that image is highlighted and the IHG Rewards Club expanded view is also collapsed.

11.1. The landing page includes a lead in section that allows for images, links to documents or URLs, and text that can be formatted. The publisher can modify all content through an edit icon. [A]

11.1.1. The landing page will display an image, title and description detailing information found in Travel Agent Resources. [B]

11.1.2. Each entry also includes a link that transitions user to another page.

A

B



BOOK AGENT TRAVEL

Logged Out State

11.2. Book Agent Travel landing page in the logged out state [A] 11.2.1. The publisher can add repeatable sections of content that includes a title (larger

font) and rich text. [B] 11.2.2. The center portlet changes depending if the user is logged in or out. The logged

out view includes the content represented in [C].

The Register Now button opens the same Registration lightbox used in the header where “Travel Consultant, Register Now” is referenced.

11.2.3. Right side navigation includes two portlets. The Quicklinks portlet contains links to the same pages as the Travel Agent Resources menu. This allows the user to navigate to other sections quickly. [D]

The current page is not clickable and font color is black. 11.2.4. A promotional portlet allows users to view tips about Book Agent Travel. [E]

The publisher can enter up to six (6) tips here. Each tip is a link that directs users to the original Help topic.

11.2.5. The publisher can modify the content on this screen including the portlets and their titles through an edit icon.

B

A C

E

D



Logged In State

11.2.6. Book Agent Travel landing page in the logged in state [A] 11.2.7. Page structure and content is the same as logged out view with the exception of

the center portlet. [A]

The portlet includes an image, text and button.

The button allows for a link that opens in a new window.

http://www.ihg.com/hotels/us/en/reservation/searchresult?qAAR=IVTCD&qAdlt=1&qBrs=6c.hi.ex.rs.ic.cp.in.sb.cw.cv&qChld=0&qFRA=1&qGRM=0&qPSt=0&qRRSrt=rt&qRef=df&qRms=1&qRpn=1&qRpp=10&qRtP=IVTCD&qSHp=1&qSmP=3&qSrt=sDD&qWch=0&srb_u=1

11.2.8 The publisher can modify the content on this screen including the portlets and their titles through an edit icon.

A






BOOK CLIENT TRAVEL

Logged Out State

11.3. Book Client Travel landing page in the logged out state. [A] 11.3.1. The publisher can add repeatable sections of content that includes a title (larger

font), rich text, image that allow for link that opens in new window. [B] 11.3.2. The center portlet changes depending if the user is logged in or out. The logged

out view includes the content represented in [C].

The Register Now button opens the same Registration lightbox used in the header where “Travel Consultant, Register Now” is referenced.

11.3.3. Right side navigation includes two portlets. The Quicklinks portlet contains links to the same pages as the Travel Agent Resources menu. This allows the user to navigate to other sections quickly. [D]

The current page is not clickable and font color is black. 11.3.4. A promotional portlet allows users to view tips about Book Agent Travel. [E]

The publisher can enter up to six (6) tips here. Each tip is a link that directs users to the original Help topic.

11.3.5. The publisher can modify the content on this screen including the portlets and their titles through edit icons.

A

B

D C

E



Logged In State

11.3.5 Book Client Travel landing page in the logged in state [A]

11.3.6 Page structure and content is the same as logged out view with the exception of the center portlet. [A]

The portlet includes an image, text and bulleted list.

If the URL field is null, the entry displays in grey font (see Hualuxe).

The list entry allows for a link that opens in a new window.

CONFIRM WITH DEV HOW LINK IS GENERATED; DIRECTS AGENT TO RES PAGE WITH THEIR IATA NUMBER AND RELEVANT DATA PRE-POPULATED

The publisher can modify the content on this screen including the portlets and their titles through edit icons.

IC

http://www.ihg.com/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null.

CP

http://www.ihg.com/crowneplaza/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null.

IN

A

http://www.ihg.com/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/crowneplaza/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/crowneplaza/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null



http://www.ihg.com/hotelindigo/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null.

HI

http://www.ihg.com/holidayinn/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null.

EX

http://www.ihg.com/holidayinnexpress/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null.

SB

http://www.ihg.com/staybridge/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null.

CW

http://www.ihg.com/candlewood/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null.

http://www.ihg.com/hotelindigo/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/hotelindigo/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/holidayinn/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/holidayinn/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/holidayinnexpress/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/holidayinnexpress/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/staybridge/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/staybridge/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/candlewood/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null

http://www.ihg.com/candlewood/hotels/us/en/reservation/findandbook?roomresult=none&quickRes=city&travelAgent=true&requestid=811075&icdv=Property%20value%20is%20empty%20or%20null



AGENT PROMOTIONS

11.4 Agent Promotions landing page. [A]

11.4.1 The top of the page includes a lead in section that allows for images, links to documents or URLs, and text that can be formatted. The publisher can modify all content on this page through an edit icon.

11.4.2 A carousel of promotions allows the user to click through up to six (6) entries. [B]

Each entry includes an image, title, text and link that opens in a new window.

A

B

C

D

F

G

E



11.4.3 All promotions are visible in two columns and can be filtered by Brand and Region. [C] Brand Selections: InterContinental HUALUXE Crowne Plaza Hotel Indigo EVEN Hotels Holiday Inn Holiday Inn Express Holiday Inn Resort Holiday Inn Club Vacations Staybridge Suites Candlewood Region Selections: Americas AMEA Europe Greater China

11.4.4 Each promotion includes an image, title that is a link and opens in new window, and description. [D]

11.4.5 Pagination is available should maximum entries exceed page. [E] 11.4.6 Right side navigation includes two portlets. The Quicklinks portlet contains links

to the same pages as the Travel Agent Resources menu. This allows the user to navigate to other sections with Travel Agent Resources quickly. [F]

The current page is not clickable and font color is black. 11.4.7 A promotional portlet allows users to view information about IHG Agent

University. [G]

The user can click on the portlet to go directly to the IHG Agent University page.

The user will be taken to the IHG Agent University page in the same state; meaning if user is logged in, will see logged in view of the page, else logged out view.



CLIENT PROMOTIONS

11.5 Client Promotions landing page. [A]


11.5.2 A carousel of promotions allows the user to click through up to six (6) entries. [B]

Each entry includes an image, title, text and link that opens in a new window.

A

B

D

C

F

G

E



11.5.3 All promotions are visible in two columns and can be filtered by Brand and Region. [C] Brand Selections: InterContinental HUALUXE Crowne Plaza Hotel Indigo EVEN Hotels Holiday Inn Holiday Inn Express Holiday Inn Resort Holiday Inn Club Vacations Staybridge Suites Candlewood Region Selections: Americas AMEA Europe Greater China

11.5.4 Each promotion includes an image, title that is a link and opens in new window, and description. [D]

11.5.5 Pagination is available should maximum entries exceed page. [E] 11.5.6 Right side navigation includes two portlets. The Quicklinks portlet contains links

to the same pages as the Travel Agent Resources menu. This allows the user to navigate to other sections with Travel Agent Resources quickly. [F]

The current page is not clickable and font color is black. 11.5.7 A promotional portlet allows users to view information about IHG Agent

University. [G]



11.5.8 The publisher can modify the content on this screen including the portlets and their titles.



GDS RESOURCES

11.6 GDS Resources landing page. [A]


11.6.2 This section of content allows the user to add multiple documents. [B]

Each document includes an image (document type), text description and link that opens in a new window.

11.6.3 This section of content allows for title and rich text including links that open in a new window. [C]

11.6.5 Right side navigation includes two portlets. The Quicklinks portlet contains links to the same pages as the Travel Agent Resources menu. This allows the user to navigate to other sections with Travel Agent Resources quickly. [E]

The current page is not clickable and font color is black. 11.6.6 A promotional portlet allows users to view information about GDS Chain Codes.

[G]

The entries are rich text; the two character code is reflected in another color.

A

B

C

D

E



IHG COMMISSION SERVICES

11.7 IHG Commission Services landing page. [A]


11.7.2 Repeatable sections of content allow the user to add title and description. [B]

Content can include an image, rich text, bulleted lists and links that open in a new window.

11.7.3 This section of content allows for title and rich text including links that open in a new window. The content is highlighted so it displays prominently on the page. [C]

11.7.4 The IHG Commission Services information appears in the middle of the screen. This includes:

ICS logo

Current members log in button [D] links to:

https://commissions.onyxpayments.com/

A

E

D

B

C

F

G

H



Non-members registration button [E] opens a lightbox for ICS Registration (see screen below)

11.7.5 Right side navigation includes additional portlets. The Quicklinks portlet contains links to the same pages as the Travel Agent Resources menu. This allows the user to navigate to other sections with Travel Agent Resources quickly. [F]

The current page is not clickable and font color is black. 11.7.6 An additional portlet allows users to quickly access program materials. [G]

The portlet contains rich text that can be modified by the publisher.

The publisher can add up to six (6) documents to this drop down list.

The user can click on the drop down list and select a document by title; then click the Download button to access it.

11.7.7 A promotional portlet allows users to view information about IHG Agent University. [H]





ICS Registration Screen

Current TCC agents are encouraged to access IHG Commission Services. This tool allows them to easily check commission statements. If the user is logged in, all fields in the Your Contact Information section is pre-populated from profile attributes; else is null. In the Agency Contact Information section, the checkbox is already marked if the user is logged in; else is blank. All fields required expect where optional is mentioned. Clicking the Submit button sends the form data to Service Now ticket system. This is new functionality (currently routes to Rescue which is being decommissioned).



IHG NEWS AND PRESS RELEASES

11.8 IHG News and Press Releases

11.8.1 Selecting this menu option transitions the user to the www.ihgplc.com News section in a new window. The direct link is:


http://www.ihgplc.com/




Reporting and Analytics Current reporting includes Google Analytics and IHG Agent University registrations. The same is required on the Liferay platform.

12. No changes to report data 12.1. Merlin Team will continue providing access to Google Analytics reports. 12.2. Merlin Team will continue providing TCC Portal Registration export. 12.3. The Saba team will continue to provide the IHG Agent University weekly report. 12.4. Worldwide Sales team will continue to provide the IHG Agent Rate Production Summary

report.

Analytics Requirements Please refer to the document below for Google Analytics requirements and the TCC site.

https://drive.google.com/a/ihg.com/file/d/0B0gBBZg20tNTY25KUHNYMGgxVEU/edit?usp=sharing

Publishing 13. Content publishing is owned and maintained by the business owner(s).

13.1. Authorized editors/publishers will be able to edit in line. 13.2. Publisher training on Liferay needed prior to go-live 13.3. The supported browsers will be current versions of Chrome, Firefox, and IE v7-10. 13.4. There will not be any references to “IHG Merlin” or “Merlin” on the site, in

communications and messaging, or during any support processes.

Hotel Solutions Access to TCC 14. Update link in Merlin > Apps /Hotel Solutions > TCC to redirect to new site.

14.1. The URL and/or code will take both Corporate and Hotel users to the new TCC home page in the logged in state.

https://drive.google.com/a/ihg.com/file/d/0B0gBBZg20tNTY25KUHNYMGgxVEU/edit?usp=sharing



Links for reference:

Brands Bar [C]

3.3 Brand menu selections display from left to right in the order below. Each icon links to an external site that opens in a new window.

1.1. InterContinental Hotels

URL: http://www.ihg.com/intercontinental/hotels/gb/en/reservation

1.2. Hualuxe Hotels & Resorts

URL: http://www.ihgplc.com/index.asp?pageid=856&scmisc=header_6c

1.3. Crowne Plaza

URL: http://www.ihg.com/crowneplaza/hotels/us/en/reservation?scmisc=header_6c

1.4. Hotel Indigo

URL: http://www.ihg.com/hotelindigo/hotels/us/en/reservation?scmisc=header_6c

1.5. EVEN Hotels

URL: http://www.ihg.com/evenhotels/hotels/us/en/reservation/findandbook#scmisc=nav_findandbook_vn

1.6. Holiday Inn

URL: http://www.ihg.com/holidayinn/hotels/us/en/reservation

1.7. Holiday Inn Express

URL: http://www.ihg.com/holidayinnexpress/hotels/us/en/reservation?scmisc=header_6c

1.8. Holiday Inn Resort

URL: http://www.ihg.com/holidayinnresorts/hotels/us/en/reservation?scmisc=header_6c

1.9. Holiday Inn Club Vacations

URL: http://www.ihg.com/holidayinnclubvacations/hotels/us/en/reservation?scmisc=header_6c

1.10. Staybridge Suites

URL: http://www.ihg.com/staybridge/hotels/us/en/reservation?scmisc=header_6c

1.11. Candlewood Suites

URL: http://www.ihg.com/candlewood/hotels/us/en/reservation?scmisc=header_6c

http://www.ihg.com/intercontinental/hotels/gb/en/reservation

http://www.ihgplc.com/index.asp?pageid=856&scmisc=header_6c

http://www.ihg.com/crowneplaza/hotels/us/en/reservation?scmisc=header_6c

http://www.ihg.com/hotelindigo/hotels/us/en/reservation?scmisc=header_6c

http://www.ihg.com/evenhotels/hotels/us/en/reservation/findandbook%23scmisc=nav_findandbook_vn

http://www.ihg.com/holidayinn/hotels/us/en/reservation

http://www.ihg.com/holidayinnexpress/hotels/us/en/reservation?scmisc=header_6c

http://www.ihg.com/holidayinnresorts/hotels/us/en/reservation?scmisc=header_6c

http://www.ihg.com/holidayinnclubvacations/hotels/us/en/reservation?scmisc=header_6c

http://www.ihg.com/staybridge/hotels/us/en/reservation?scmisc=header_6c

http://www.ihg.com/candlewood/hotels/us/en/reservation?scmisc=header_6c

travel consultant connection (tcc) enhancements - ihg agent

Documents