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DEBRA BARONILong Beach, California 90802562-499-6747 (home) * 951-255-3583 (cell)

OPERATIONS MANAGER:Logistics, Transportation, KPIs, Process Optimization

Results-driven operations leader with nearly 10 years experience streamlining and enhancing the performance of complex logistics, transportation, inventory, andservice networks for blue chip Verizon. Data research and analysis expert adeptat rapidly distilling raw data into focused, usable information to guide strategic planning and decision making. Highly skilled at identifying and implementingprocess improvement opportunities based on KPI results. Known for superior relationship building and negotiation abilities that drive buy-in from both internalpersonnel and contracted carriers / vendors behind continuous improvement initiatives. Areas of expertise:

________________________________________Operations Management * Logistics & Transportation * Continuous Process ImprovementStrategic Research & Analysis * KPI & Metrics Development * Performance EvaluationOpportunity Identification * Quality Control * Contract Negotiation * Reporting

& PresentationsProject Management * Consensus Building * Change Management * Communication________________________________________

PROFESSIONAL EXPERIENCE

VERIZON, Long Beach and Thousand Oaks, California & Irving, Texas * 2001-2010Fortune 10 telecommunications corporation.

Quality & Metrics Consultant (2007-2010 and 2004-2005)Conducted critical analysis of the quality of installation and maintenance activities on telecom data circuits, leveraging key performance indicators (KPIs) andother metrics to ensure the consistent implementation of process standards and

achievement of performance goals. Published both regular and ad hoc reports forfield personnel, managers, and executive leadership outlining metric trends andkey points. Facilitated cross-functional examination of root causes and identification of improvement opportunities as well as project managing the implementation of various change initiatives.

* Secured buy-in from resistant managers for metric-based process improvements by launching trial implementations of recommended processes and building upon / publicizing proven successes.* Enabled a landmark reduction in repairs requiring rework (from a high of 6.59%to 4.8%) by creating focused rework avoidance processes.* Cut failure rates of new installations (from 2.64% to 1.96%) in just 1 year byimplementing a root cause analysis (RCA) identifying process weaknesses in this

area.* Enhanced management's visibility of detailed, underlying metric data, projectmanaging the creation of an online data access tool and authoring a user-friendly training document to guide proactive management intervention in data-driven issues.* Recognized for outstanding performance and leadership with selection for prestigious ranking as a Succession Candidate, eligible for instant promotion.

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________________________________________VERIZON (continued)

Transportation Manager, Verizon Service Organization (2005-2007)Promoted to direct a 3-member analyst team and the business' large annual transportation budget in the management of freight carrier contracts in support of theorganization's expansive transportation needs. Established and continually assessed carrier performance and pricing against quality metrics, providing in-depthreporting to field fleet managers. Continually pursued opportunities to reducefreight costs and create economies of scale. Recruited and negotiated contractswith carriers.

* Successfully leveraged advanced analytical and operations management capabilities in transitioning into this new focus on contract freight carriers.* Recouped a $250K charge for unspecified fees by uncovering and correcting an auditing process loophole and by successfully negotiating the cost recovery withthe carrier.* Played a key role in the transfer of the corporate transportation function toa third party logistics (3PL) provider, achieving a seamless transition.* Ensured the accurate measurement of service quality and cost savings through the 3PL provider by leading a team in the creation of analytics and KPIs.* Honored for excellent leadership of the 3PL analytics and KPI team with an elite recognition award.

Inventory Management Specialist (2001-2004)Managed an extensive inventory asset network, driving the efficient accounting for and distribution of inventory to ensure streamlined business operations whileminimizing inventory overages. Continually analyzed field inventory levels andretired equipment to identify reuse opportunities and orchestrate overage returns to the main distribution warehouse. Leveraged a standard barcode system and oversaw ongoing field personnel training in effective barcode practices.

* Cut the region's field spare part inventory level by nearly 3 percentage points over 3 years, significantly increasing the accuracy and value of inventory with a focused initiative to audit and return spare field inventory back to the main warehouse.* Raised the region's compliance with barcode standards from a low of 70% to a b

enchmark 84%.* Maintained a standardized, reliable inventory system across a broad regional field operation by conducting regular analysis and reporting on barcode compliance, inventory reuse, and inventory levels.* Overcame initial field personnel resistance to improved inventory management,generating widespread support for proactive inventory auditing by empowering field teams in the decision-making process for identifying spare inventory for return.* Recognized for the effective implementation of this innovative operations planwith selection to the High Value Talent Leadership Initiative.

CAREER NOTE: Additional roles include positions as Union Representative & Head Union Steward while employed as Associate Light Duty Truck Driver & Warehouse Att

endant for GTE SUPPLY. Details available upon request.

EDUCATION & TRAINING

Bachelor of Science in Operations Management & LogisticsCalifornia Polytechnic State University, Pomona, California

Six Sigma Greenbelt Certification (in progress) * Villanova University