transport quality mgt -...

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Transportation Quality Management

Danai GalassiDanai Galassi

Company BackgroundCompany Background

Central Retail CorporationCentral Retail Corporation is a US$ 3 billion enterprise Thailand's most successful formats

and brands that has been established more than 6 decades greater than 400 stores.

• NO.1 Supermarket 97 stores

• NO.1 and NO.2 Department Store brands 38 stores

• NO.1 Electronic goods retailer 82 stores

• NO.1 Sporting goods retailer 57 stores

• NO.1 Books & Stationery retailer 110 stores

• NO.2 Home improvement retailer 8 stores

• NO.1 Office product retailer (20+18) 38 stores

• NO.1 Specialty Lifestyle Magastore 1 store

-Vendor Compliance

Performance Management

Enterprise Resource Planning

Supply Chain Planning

Supply Chain Execution

Warehouse Management System

EnterpriseAsset

Management

Supplier RelationManagement

Transport Optimisation

CRC Key Success in RetailCRC Key Success in Retail

-Supplier Award

-Spot Card-The 1Card

CustomerRelationshipManagement

Supply Chain TrendSupply Chain Trend

•• FlexibilityFlexibility

•• Energy SavingEnergy Saving

•• Multi Transport ModeMulti Transport Mode

•• Logistics SolutionLogistics Solution

•• TMS TMS (Transport Management (Transport Management

System)System)

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Transportation Management

Strategic

Tactical

Operation

กลยุทธ (Strategic)การเลือกรูปแบบการขนสง (Transportation Modes)

ตนทุนในการลงทุน (Investment)

วางแผนและยุทธวิธ ี(Tactical)การเลือกยี่หอรถ รวมถึงผูใหบริการ (Carriers)

จุดกระจายสินคา (Networking)จํานวนคนงาน (Manpower)

สรางความภูมิใจใหกับพนักงานขับรถ

การปฏิบัติ (Operational)การจัดเสนทาง (Routing & Scheduling)

ควบคุมการทํางานใหไดตามแผนงาน

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1. ��ก�� ก� Reliability

2. ก�� Traceability

3. ก�� Pro activity

4. ก��ก�� Drug Free

5. Green Transport

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- ขนสงสินคาถึงจุดหมายไดครบถวน ตรงตามเวลา- ความปลอดภัยในการขนสงสูง คณุภาพสินคาไมเสียหาย

- ประเภทรถเหมาะสมกับการใชงาน- รถอยูในสภาพสมบูรณพรอมใชงานตลอดเวลา

- มีความสามารถในการขับขี่อยางประหยัดและปลอดภัย- ตรวจเช็คดูแลสุขภาพรถและความสะอาดของรถ

- บริหารตนทุนในการขนสงใหมีประสิทธิภาพสูงสุด- วัดผลการปฏิบตัิงานและพัฒนาใหดีขึ้น (KPI)

�� (Product Delivery)

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5�� ก��ก�� (Loading) 5�� ก��ก�� (Loading)

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Operation SolutionOperation SolutionOperation SolutionOperation SolutionOperation SolutionOperation SolutionOperation SolutionOperation SolutionResources : Equipment & AccessoriesResources : Equipment & AccessoriesResources : Equipment & AccessoriesResources : Equipment & AccessoriesResources : Equipment & AccessoriesResources : Equipment & AccessoriesResources : Equipment & AccessoriesResources : Equipment & Accessories


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Source: Inter Business Enterprise Co.,Ltd.

Service QualityService Quality

Driver Training ProgramDriver Training Program

Objective of PDTObjective of PDT((Professional Driver Training Program)Professional Driver Training Program)

1.1. IncreaseIncrease SaferSafer DrivingDriving SkillSkill

2.2. CheckCheck--upup Driver’sDriver’s ReadinessReadiness

4.4. SecureSecure VeryVery ImportantImportant PersonPerson (VIP)(VIP)

3.3. CreateCreate practicalpractical CrisisCrisis && EmergencyEmergency ResponseResponse

5.5. BuildBuild--upup confidenceconfidence toto shareholdersshareholders

oOooOo

Assessment to CompleteAssessment to Complete::--

�� Visual AcuityVisual Acuity�� Field of VisionField of Vision�� Depth PerceptionDepth Perception�� Reaction TimeReaction Time�� Color VisionColor Vision�� Traffic Color Traffic Color

RecognitionRecognition�� Night VisionNight Vision�� Glare RecoveryGlare Recovery


Physical Testing : Psycho Physical Fitness TestPhysical Testing : Psycho Physical Fitness Test

Professional Driver Training ProgramProfessional Driver Training Program

Training ProgramTraining ProgramTraining ProgramTraining ProgramTraining ProgramTraining ProgramTraining ProgramTraining Program

DefensiveDefensiveDefensiveDefensive

DrivingDrivingDrivingDriving

Professional Professional Professional Professional

DriverDriverDriverDriver

Legal Legal Legal Legal

ResponsibilitiesResponsibilitiesResponsibilitiesResponsibilities

Driver Education Center of Australia, The Institute of advanced Motorist

England and Defensive Driving Team

Course Course Course Course 2 2 2 2 daysdaysdaysdays

Mr. Sompong JaisueMr. Sompong JaisueMr. Sompong JaisueMr. Sompong JaisueMr. Sompong JaisueMr. Sompong JaisueMr. Sompong JaisueMr. Sompong Jaisue Mr. Kanitsorn HamesuwanMr. Kanitsorn HamesuwanMr. Kanitsorn HamesuwanMr. Kanitsorn HamesuwanMr. Kanitsorn HamesuwanMr. Kanitsorn HamesuwanMr. Kanitsorn HamesuwanMr. Kanitsorn HamesuwanDriver Instructor of Volvo Truck & Bus

Course Course Course Course 0000....5 5 5 5 daydaydayday

Capt. Wasan ChansongCapt. Wasan ChansongCapt. Wasan ChansongCapt. Wasan ChansongCapt. Wasan ChansongCapt. Wasan ChansongCapt. Wasan ChansongCapt. Wasan ChansongTraffic Police

Course Course Course Course 0000....5 5 5 5 daydaydayday


Driver Training ProgramDriver Training Program


Emergency Cases Management or Contingency PlanEmergency Cases Management or Contingency PlanItem no. Accident Detail Corrective Action

1 In-Transit Accident - Major case - Minor case

[Click here]

2 Technical problem of vehicle during the transit- Vehicle broke down- Traffic congestion

[Click here]

3 Hijacking 3.1 By Internal party3.2 By External party

[Click here]

4 Emergency order(informed to ET within less than one day in advance)

[Click here]

5 Problem at Loading/Unloading point- Accident

- Cooperation problem

[Click here]


Emergency Cases Management or Contingency PlanEmergency Cases Management or Contingency PlanEmergency Cases Management or Contingency PlanEmergency Cases Management or Contingency PlanEmergency Cases Management or Contingency PlanEmergency Cases Management or Contingency PlanEmergency Cases Management or Contingency PlanEmergency Cases Management or Contingency Plan

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BackBackBackBackBackBackBackBack


Fire Extinguisher and First Aid KitFire Extinguisher and First Aid KitFire Extinguisher and First Aid KitFire Extinguisher and First Aid Kit

HiHiHiHi----Visibility JacketVisibility JacketVisibility JacketVisibility Jacket

Mobile PhoneMobile PhoneMobile PhoneMobile Phone

Black box MonitorBlack box MonitorBlack box MonitorBlack box Monitor

G P SG P SG P SG P S

ก��ก�� 1. ��5��2. ��

• Close Book

• Open Book Base Fleets

Sub-contractor

No. of Fleets Investment

จําน

วนรถ

ที่ใช

เวลา

1. !��6�� [�5��!�23 ��5ก��ก��3��กก��ก6�ก��

2. ��ก�� 6�ก�� ก�� 8:��;�

3. ��52��2��a6�6�� 7�5��65��322�� 6�ก�� 8:��2�

5�9��6�3 ก��

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1. ตัววัดผลการดําเนินงาน วิธีการคํานวณตัววัดผลการดําเนินงาน และรายงานผลการดําเนินงาน 2. การจัดเสนทางการจัดสงสินคา

3. การจัดการการซอมบํารุง 4. ระบบควบคุมการใชน้ํามัน และการรายงานผล

5. ระบบติดตามดูรถบรรทุก 6. โปรแกรมคอมพิวเตอรในการบริหารการขนสง

(Operation Management)

Operation ManagementOperation Management11. Operation management Concept . Operation management Concept

Yield Yield Highest Highest

Customer’s Customer’s SatisfactionSatisfaction

Costs Efficiency

Safety for all stakeholders

Reliable & productive Performances

Continuous Improvemen

t

Operation ManagementOperation Management22. Solution. Solution

2.3 Post Operating Stage

2.1 Pre Operating Stage

2.2 Operating Stage


2.3 Post Operating Stage


2.2 Operating Stage

•• Effective & Close CoEffective & Close Co--Ordinate Ordinate PlanningPlanning•• Well ResourcesWell Resources PreparationPreparation

(Vehicles, Equipments and People)(Vehicles, Equipments and People)


• Strong Strong CommunicationCommunication and Close and Close CoCo--OrdinationOrdinationentire the operationentire the operation• StandardizedStandardized all working processes by strictly all working processes by strictly following to our following to our Driver ManualDriver Manual• (In(In--house & Professional Outsource Preventive house & Professional Outsource Preventive

Maintenance, Tire Total Maintenance by Original Maintenance, Tire Total Maintenance by Original Vender, Fleet Mobil Maintenance Unit )Vender, Fleet Mobil Maintenance Unit )

• Close Monitoring & Control Close Monitoring & Control by using by using Real Time GPSReal Time GPS((24 24 Hrs On site Monitoring room)Hrs On site Monitoring room)


2.2 Operating Stage

Operation ManagementOperation Management

44. Report. Report

44..2 2 Monthly ReportMonthly Report

•• Executive SummaryExecutive Summary•• Financial SummaryFinancial Summary•• Loads & Volume (Monthly View)Loads & Volume (Monthly View)•• Loads & Volume (Store View)Loads & Volume (Store View)•• Our PerformanceOur Performance•• Key Historical DataKey Historical Data•• Lost & Damaged SummaryLost & Damaged Summary•• Safety ReportSafety Report


Standard Operation ProcedureStandard Operation Procedure

Objective : To ensure that the operations are compl ied to our Objective : To ensure that the operations are compl ied to our

Standard Standard

••Our Safety Health & Environment PolicyOur Safety Health & Environment Policy•• Disciplinary under the issue of Duty & ResponsibilityDisciplinary under the issue of Duty & Responsibility•• Penalty RegulationPenalty Regulation•• Operation ProcedureOperation Procedure

•• PrePre--Operation ProcessOperation Process•• Operation ProcessOperation Process•• Post Operation ProcessPost Operation Process

•• Safety ManagementSafety Management•• Emergency Response ProceduresEmergency Response Procedures•• AppendixAppendix

K800Fuel Control System

The Affordable,

Easy-To-Use System

For Fleet fueling

Operations


Fuel Control System & ReportFuel Control System & Report


Truck Monitoring & TrackingTruck Monitoring & Tracking

SmartFleet CallTakingTerritory Planning

Route Scheduling

SmartFleet

SmartFleet

SmartFleet VehicleTracking

Lower Transportation CostsReduce MileageReduce OvertimeImprove Customer ServiceImprove control over routesand driversManage Growth

Lower Transportation CostsReduce MileageReduce OvertimeImprove Customer ServiceImprove control over routesand driversManage Growth

Customer DatabaseCustomer Database

Fleet Database

Tracking Database

Product Database

Map Base Order Entry Planning

SmartFleet VehicleMaintenance

Vehicle MonitoringDriver behavior

Vehicle Maintenance



Vehicle ControlVehicle Control



Lower Transportation CostsReduce MileageReduce OvertimeImprove Customer ServiceImprove control over routes and driversManage Growth

Key BenefitsKey Benefits

Operation SolutionOperation SolutionOperation SolutionOperation SolutionOperation SolutionOperation SolutionOperation SolutionOperation SolutionGPS ReportGPS ReportGPS ReportGPS ReportGPS ReportGPS ReportGPS ReportGPS Report

% Lost & Damaged

Correct Document

POD Return on time

SafetyPerformance

% TruckUtilization

Customer Complaint

Truck Availability

On time performance

KPI’sKPI’s

Key Performance Indicator (KPI’s)

ก��ก��h��:��

�KPI Incentive

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�Fixed Routing- �� - ก��

Receive orders Loading &

Routing plan Allocate trucks Issue

Shipping document

Loading goods

Delivery

Next Day

17:00 21:00 22:00 23:00 7:00 11:00Time:

Truck full

yes

Consider to adjustno

�Dynamic Routing- !"� ��- !"��ก��

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Supply Chain PlanningSupply Chain Planning

Retail Network Optimization

Improve Logistics NetworkImprove Logistics Network

• Logistics networks improvement• Reduce cost of transport by consolidatesimilar transport route from various Business Units into the same trip

• Improve delivery frequency from DC to store

• Collaborate with supplier to utilize more Backhaul/ Milk run

Expect to earn more than Expect to earn more than 1010% Fuel Saving% Fuel Saving

ก�� (Maintenance)(Maintenance)

Corrective Maintenance

Preventive Maintenance

• �#��$$�ก��%�� &"��ก��• �%��ก��#��'�

ก��ก��h��:��

Operation ManagementOperation ManagementMaintenance ProgramMaintenance Program

Corrective Maintenance

ก��ก��h��:��

��:��:�6 (GPS)

� �k:�ก��6ก�� !� ;l�6� � 5�� ก��5�� 2�6��3

��ก�� (TMS)

� ก��:��ก��5�� ก��3�ก�� ก��#8�:� �� ก��#8�5�7��m�� 8��m�"�

Synergy ConceptSynergy ConceptSynergy ConceptSynergy ConceptSynergy ConceptSynergy ConceptSynergy ConceptSynergy Concept

BackhaulageBackhaulageBackhaulageBackhaulageBackhaulageBackhaulageBackhaulageBackhaulage

ConsolidationConsolidationConsolidationConsolidationConsolidationConsolidationConsolidationConsolidation

“ Multidrop ““ Multidrop ““ Multidrop ““ Multidrop ““ Multidrop ““ Multidrop ““ Multidrop ““ Multidrop “

Future CoFuture CoFuture CoFuture CoFuture CoFuture CoFuture CoFuture Co--------operation & Collaborationoperation & Collaborationoperation & Collaborationoperation & Collaborationoperation & Collaborationoperation & Collaborationoperation & Collaborationoperation & Collaboration

ก��ก�� !�"ก��

��ก�� 6� 567��6�ก��5��3 �� 6�:� �� 6��3��a�� 5- 10%

5��6��m��ก�� !��7; �� a6��3��6��7; ��2�� 10% ��ก��ก��

5��6ก�� !��8��ก�� ก��3�� !��3��;�"#�� "#��a6� ��3ก2�� 30%

2. 5��6��m��ก�� !��7; ��

3. 5��6ก�� !��8��ก�� ก��4. �2��6�k:�ก��6� �ก�� 5. ก��ก� �3�� 6. ก�� !�� 5�7�ก

ก��ก�� !�"ก��

�2��6�k:�ก��6� �ก�� :� �� 8��\; ก2�� 20%

�l�a��D�3 2��"�� efก��6 �� 2��

GPS

ก��ก�� !�"ก��

��2 ��3#��ก�� 2 ��3#��ก�� 2��6�k:�ก��6� �ก��

ก��ก�� !�"ก��

ก��ก� �3ก�� 9��ก� �2�65��3� 8��2�6�#[5��3 ~ <1%

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�� 5�7�ก��3�� ;l�6� 10- 20%

BioDiesel

Supply Chain ExecutionSupply Chain Execution

Transport Optimization

• NGV• Global Fuel crisis have been affected to overall CRC transport cost. One solution is to change fleet to be Natural Gas Vehicles

• Hydrogen• Climate changing from CO2 pollution create global warming, 21st Century solution by clean H2 fuel cell with combustion system

Expect to earn more than Expect to earn more than 1515-- 2020% Diesel Saving% Diesel Saving

Expect to earn more than Expect to earn more than 3030% Diesel Saving% Diesel SavingActual saving is lesser than study due to price droppedActual saving is lesser than study due to price dropped

Corporate Social ResponsibilityCorporate Social Responsibility

Environment FriendlyEnvironment Friendly

Central No Bag Day SaleCentral No Bag Day SaleRobinson & DTAC : Battery for LifeRobinson & DTAC : Battery for Life

Central Group : Love the World, Live the World with Care Central Group : Love the World, Live the World with Care on World Environment Day on World Environment Day –– June June 6 6

45 วัน รวมพลัง ลดถุงพลาสติก ลดโลกรอน – Reduce 540,000 Bags

Thank you

transport quality mgt -...

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