transport: passenger transport case study
TRANSCRIPT
![Page 1: Transport: Passenger transport case study](https://reader033.vdocuments.mx/reader033/viewer/2022052214/589c72411a28abe96c8b67a7/html5/thumbnails/1.jpg)
Golden Arrow Bus Services
RTMS Journey
14 July 2016
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RTMS Benefits
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RTMS Benefits
• Systems / Processes ~ Performance
![Page 4: Transport: Passenger transport case study](https://reader033.vdocuments.mx/reader033/viewer/2022052214/589c72411a28abe96c8b67a7/html5/thumbnails/4.jpg)
RTMS Benefits
• Systems / Processes ~ Performance
• RTMS Accreditation = Required Systems / Processes
![Page 5: Transport: Passenger transport case study](https://reader033.vdocuments.mx/reader033/viewer/2022052214/589c72411a28abe96c8b67a7/html5/thumbnails/5.jpg)
RTMS Benefits
• Systems / Processes ~ Performance
• RTMS Accreditation = Required Systems / Processes
• RTMS Accreditation = Required Implementation
![Page 6: Transport: Passenger transport case study](https://reader033.vdocuments.mx/reader033/viewer/2022052214/589c72411a28abe96c8b67a7/html5/thumbnails/6.jpg)
RTMS Benefits
• Systems / Processes ~ Performance
• RTMS Accreditation = Required Systems / Processes
• RTMS Accreditation = Required Implementation
• RTMS Accreditation = Recognition
[Government, Financial Institutions, Public]
![Page 7: Transport: Passenger transport case study](https://reader033.vdocuments.mx/reader033/viewer/2022052214/589c72411a28abe96c8b67a7/html5/thumbnails/7.jpg)
RTMS Benefits
• Systems / Processes ~ Performance
• RTMS Accreditation = Required Systems / Processes
• RTMS Accreditation = Required Implementation
• RTMS Accreditation = Recognition
[Government, Financial Institutions, Public]
• RTMS Accreditation = The Right Thing To Do
[with benefits]
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Golden Arrow Bus Services
36 Peak Buses 1 012 Peak Buses 60 Peak Buses
49 Peak Buses
•± 3 000 Employees
• 1 157 Peak Buses
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Golden Arrow Depots
Arrowgate
Philippi
and
Southgate
Atlantis
MultiMechTollgate
Simon’s Town
Eastgate
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Golden Arrow Bus Services
“You can only manage what you can measure”
W.E. Demming
• 3 Important Success Pillars
• Employees
• Vehicles
• Passenger Experience Combination of Above
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Golden Arrow Bus Services
• Processes and Systems Required to Manage / Optimise
“Success Pillars”
• Continuous Improvement of Existing Systems / Processes
• Introduction of New Systems / Processes
• Focus on Improving Passenger Experience
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Pillar 1
• Vehicles
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Maintenance Overview
• “In-Sourced” Maintenance
• Depots
• Safety Checks @ 1 500km Intervals [Mech, Elec, Body, Tyre]
• 6 Monthly CRW
• Services @ 20 000km Intervals
• General Maintenance
• Central Workshops - MultiMech
• Unit Overhaul and Major Maintenance
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Maintenance Overview
• Maintenance Accreditations
• MAN, Volvo B7R, Voith Transmissions
• Quality Accreditations
• RTMS
• ISO 9001/9014/9018
• TBRT 2014
• MultiMech July 2015
• Depots 2016
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Maintenance Overview
• Electronic Job Card System
• Paperless
• Real Time Link to Maintenance System
• Breakdown / Unit History
• Automated Daily e-Mail
• Overdue Checks
• Overdue Services
• Overdue Licences / CRW Certificates
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Pillar 2
• Drivers
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Driver Wellness
• Driver Training Facility ±300 per year
• Valid PRDP automated e-mail reminder
• Random Alcohol Testing
• On Site Sister
• On Site Social Worker
• Periodic Refresher Training
• Pat on the Back Programme
• DriveCam Cameras in Buses doing 93% of GABS Km
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Pillar 3
• Passengers
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Passenger Experience
• Duties Standing [Engineering / Driver]
• Duties Leaving Late
• Accidents
• Breakdowns
• Complaints
• Score = KPI’s vs. Total Duties
• Score = 96.1% for 2014
• Score = 97.1% for 2015
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Examples of Progress
• Systems and Processes
• Foundation for a Structured Approach
• Foundation for Continuous Improvement
• Two Examples of Our Maintenance Progress
• Safety Checks
• Breakdowns
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Overdue Safety Checks
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Overdue Safety Checks
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Breakdowns
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Breakdowns
![Page 25: Transport: Passenger transport case study](https://reader033.vdocuments.mx/reader033/viewer/2022052214/589c72411a28abe96c8b67a7/html5/thumbnails/25.jpg)
RTMS Benefits
• Systems / Processes ~ Performance
• RTMS Accreditation = Required Systems / Processes
• RTMS Accreditation = Required Implementation
• RTMS Accreditation = Recognition
[Government, Financial Institutions, Public]
• RTMS Accreditation = The Right Thing To Do
[with benefits]
![Page 26: Transport: Passenger transport case study](https://reader033.vdocuments.mx/reader033/viewer/2022052214/589c72411a28abe96c8b67a7/html5/thumbnails/26.jpg)
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RTMS Accreditation is The Right Thing To Do
[With Serious Benefits!]
Questions?