transforming to a data-driven operations model denise asplund director, operations october 16, 2014
TRANSCRIPT
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Transforming to a Data-Driven Operations Model
Denise Asplund
Director, Operations
October 16, 2014
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Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Agenda
• Introduction/Context
• Goal, Part I
• Goal, Part II
• Build, Buy, Partner
• Creating a Data Culture
• Visualization—as Critical as the Data Itself
• Phase II, Data Strategy
• Where the Data Led Us
• What Data Doesn’t Solve
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Cisco Confidential 3© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Introduction/Context
Compliance EMC Design & Simulations EMC Test MDVT NEBS Safety Telecom/
ODVTVoice
Acoustics OTA
Tech Comms
Documentation for new releases
Online Help for new releases
Updates to doc for existing releases
Documentation consultation
UI Reviews/Editori
al Svcs
BMP Design, implement & test BMP systems
Develop new power modules & macros
Drive higher power-densities and lower
costs
Sustaining support for all released
projects
FEP System level FE power design & module dev.
Common FE power module development
common power arch & SW interface DfE
Post-FCS FEP prod supports: VE, MCN,
EFA
Lab Operations
Lab/Sys/Network Admin
Case & Project Mgt
Lab Acquisition Integration
Rack & Stack Virtualization
Asset/Inventory
Mgt
Lab ISO Complianc
e
Test Support
Lab Planning
Lab Space Planning
Physical Inventory / Fixed
Assets
Equipment Power &
Utilization
Asset Reuse / Repo Depot
Tools Dev & Lab Data Platform
Dev Tools & CAD
Libraries
eCad Library
mCad Library
Dev Tools Support
Operations Program Management
Open Source
Initiative
Overall GDS Data
Platform
Acquisition Integration
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Goal, Part I
Innovation Efficiency
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Cisco Confidential 5© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Goal, Part II
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Cisco Confidential 6© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Build Buy Partner
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Every dollar of GDS OPEX is an indirect line item in a BG/TG P/L
To ensure accurate and equitable indirect expenses, all time in GDS is accounted for in Clarity
We now know the GDS allocation to each BG/TG by function
We have defined and quantified the units of work and the number of deliveries for each BG/TG
Finance provides final OPEX $GDS runs $ against code
78% of GDS are direct allocations to the BGs & TGs22% of GDS are
calculated allocations to the BGs & TGs
$ $ $ $ $$ $ $$ $
Which has allowed us to negotiate appropriate services
Which in turn allows us to achieve our vision of leading through the delivery of innovative services and technologies
Creating a Data Culture
FY11
FY12
FY13
FY14
FY15
Pro
ject
ed0
2000
4000
6000
8000
10000
-5050150250350450550650
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Cisco Confidential 8© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Visualization
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Phase II, Data Strategy
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Cisco Confidential 10© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Where the Data Led Us
Quality
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What Data Doesn’t Solve
• An Operating Model isn’t a funding model
• Data can’t fix centralization created without broad-based consensus
• A data-driven operating model only highlights inconsistent processes
• Operational hygiene must be rigorously maintained
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Cisco Confidential 12© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Questions?
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Thank you.