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Transforming Public Services
Camden’s Digital Strategy
Theo Blackwell
Cabinet member for Finance and Technology
Policy
£1bn turnover, mainly administered budgets
5000+ Employees
600+ Lines of Business
240+ sites
220,000 population (x2 in daytime)
16k businesses, 4th highest Business Rates
But
Neighbourhoods with high levels of need
30%+ cuts (2012-2018) - £163m
Camden in numbers
Borough becoming more polarised
More 65+, more young families
Major regeneration (KX and HS2)
Rising expectations for public services
Financial challenge and outcomes-based
budgeting
Digital economy
= Need for active policy leadership on Digital
Revolution
Digital Strategy: policy formation
Expectation of 24/7 digital
Focus on outcomes
Last year's budget used as base position Start with the outcomes desiredFocus on customer needs: reduce 'demand
failure' by making systems efficient
Inflation uplifts applied using standardised indicesLook at the activities contributing - how do they
contribute? What is the evidence?
Whole-system approach follows customer
experience through various services and
interventions
Localised pressures funded
Prioritise resources towards achievement of
outcomes backed by supporting evidence base
(e.g. Equality Taskforce)
Focus on early intervention - reduce acute,
complex and costly later inteventions
Little allowance for reality of local cost
increases/decreases
Reduces/eliminates duplication across activities
in services
Helps break cycles of dependency and develop
resiliance
Can lead to duplication and inefficiency over time
Develops cross-organisational knowledge base of
what we're doing, why we're doing it, and what its
achieving
Inculcates culture that continually strives for
process improvements
Input-focussed:
can lead to insufficient focus on
value for money
Outcomes-focussed:
ensuring our investments achieving
our objectives?
Customer focussed:
promoting prevention and reducing
waste
There are a number of advantages over traditional budgeting…
Digital economy
Large
technology-
based firms in
London (source:
GLA, on FDI and
investment)
Most large
employers cluster
in Westminster-
Camden-Islington-
Hackney-Tower
Hamlets-
Southwark
1. Enable transparency and evidence-based
leadership through open data and analytics
2. Enable integrated working and early
intervention by joining up data and common
platforms
3. Deliver citizen-focused services through
citizen account and upskilled workforce
4. Support growth and investment through
better connectivity and fostering digital
skills
Digital Strategy: launched Feb 2014
1. Analytics
• New wave of digital applications and
analytical tools and need for aggregated
data available on demand
• Implementing 70+ interactive dashboards
across the entire Council front and back office
• Open Data platform (Socrata) to enable step
change
2. Early intervention
Integrating services through shared systems,
data sharing and linked data sets
•Camden Residents Index (CRI) which links up
over 1,000,000 records in 16 different council
systems used routinely by safeguarding and
partner agencies.
•integrate the NHS number into council social
care systems
•sharing data with the Camden Clinical
Commissioning Group (CCCG)
3. Citizen-focused services
Camden Website
A customer led website that enables customers to find information or the right self-service option quickly and
easily
Online Transactions
Simple to use e-forms for customers to self-serve on-line quickly and
easily alongside leaner back office processes to help us get it right first
time
Camden Account
A ‘log-in once’ and single account portal for both individuals and
business customers to interact with Camden online.
Integrated Point of Access
One single unified Interface for Right First Time service provision by CSO at
the core of an integrated Customer Access Platform
4. Connectivity
Camden - Superfast postcodesJune 2014
No (1105)
Yes (4927)
Businesses in the
south of the borough
where there is
greater economic
activity are
disadvantaged in
terms of superfast
broadband access
4. Talent
In 2013 only 375 pupils took Computing A-level in London, none in Camden
The future?
• Open Systems Alliance to share code and
build brand across councils
• Data aggregation and open data to deliver
new services
• ID assurance to speed up sharing
• Standardised APIs to deliver
interoperability across public services
• Digital Marketplace to change supplier
behaviours and market dynamics