Better Services for Less

November 2014

Transforming services

Public Service Transformation Network – supporting local reform

Why change is needed

Why data and technology are important part of re-inventing services

Why it does not happen

• Technological developments opened up great possibilities • Places understand the need to better share and use informationBUT • uncertain how to do it in a way which would safeguard privacy and comply with

data protection requirementsSO• Use of data lags behind how we live our lives and what we are used to

Uncertainty is the only certainty there is

Example: use of data analytics in Indiana

What makes it work

• Compelling vision – saving children or getting people into work?

• Leadership to make it happen• Seeing problems as horizontal not

vertical• collaboration and co-design

Some questions for us

• How can places be more ambitious in how they use technology to make better use of data to deliver better outcomes?

• What support is needed to build capability and how can we better organise it?

• How do we better join up policy and digital – locally and in the centre?

• Role for Centre of Excellence helping dispel myths and build local trust and relationships?

• Do we need more legislation?• Common platform?

Follow us

@servicereformwww.publicservicetransformation.org