Transforming Local Government

Presented by:

Karen Stewart

Barry Kelly

Agenda

Welcome &

Municipal Solutions Overview

Presented by: Karen Stewart

Municipal Operations

• Communication

• Community Services

• Economic Development

• Emergency Services

• Facility Management

• Finance and Taxation

• Governance

• Planning and Development

• Recreation and Cultural

• Transportation and Utilities

Pressure Points

• Accountability

• Citizen Engagement

• Economic Development

• Funding Issues

• Performance Measurement

• Public Safety/Disaster Response

• Sustaining Aging Infrastructure

• Transparency

Why Are We Here?

Today we will show you how we

can help deal with some of these

pressure points

What Citizens Expect

What Municipalities Need

• Optimize delivery of government services

• Cross business coordination

• Connect field and office

• Guarantee accountability, transparency

• Economic development & growth

• Disaster & emergency planning & response

• Sustainable and improved infrastructure

• Plan & operate in a long term view

• Meet regulations

GIS as Critical Tool

Create a Cost-Effective &

Efficient Municipal Framework

Presented by: Karen Stewart

Online

Server

Field

Desktop

Web

Infrastructure

Content

Municipal Foundation

…Common Workflows

Applications

YourVille Portal

Executive Dashboard

Executive Dashboard Summary

1. View critical metrics

2. Identify trends

3. Devise management strategies

4. Increase accountability and transparency

5. Display

• Key performance indicators (KPIs)

• Aggregates information from multiple sources

• Map based view

Entire community

Specific neighbourhood

How Do You Get to This?

What’s needed to make this happen?

Why is it important that you know this?

Building Blocks

It’s all about managing the data

Citizen

Engagement

Share information

with stakeholders

Operational

Awareness

Distribute knowledge

where & when it’s

needed

Field

Mobility

Get information

into and out

of the field

Transform data into

actionable intelligence

Planning &

Analysis

Asset

Management

Store, manage

& maintain accurate

asset records

Consolidated Database

Canadian Municipal Data Model

Reviewed by municipalities from across Canada and municipal experts from Esri

Pour your data in – Apps come to life

OR

Your own tried and true data model

Not to worry - Apps still come to life

CMDM Benefits

1. Consolidate data from various sources within your municipality

2. Easily share data between municipalities and aggregate for regional planning and operations

3. Standardize data collection and maintenance

4. Tightly coupled with ArcGIS for Canadian Municipalities applications

Community Maps

Some Examples

ArcGIS for Canadian Municipalities

Applications and a data model focused on Canadian municipal

government needs

Web Apps

Mobile Apps

Basemaps

Cityworks

Canadian Municipal

Data Model

(CMDM)

Map Editing

What are the Strategic Benefits?

1. Increase citizen engagement

2. Guarantee accountability and transparency

3. Keep executives involved and updated

4. Coordination across departments

5. Higher data integrity

6. Enhanced capital improvement planning

7. Optimize delivery of government services

8. Reduce overall costs

9. Reduce the volume of public inquiries

Improve Citizen Services with

Streamlined Workflows

Presented by: Karen Stewart

What else can you do with all that data?

How about providing important information

to your citizens?

1. My Municipal Government Services

2. Polling Place Locator

3. Election Results

Improve Citizen Services with

Streamlined Workflows

Creating Efficiencies

Now how about reducing call centre volumes with a public app for reporting problems?

1. Citizen Service Request

Service Request

Service Request Summary

1. Collaborative solution

2. Engage with citizens

3. Improve accountability

4. Streamline government workflows

Hold these thoughts!

We will take another look at this service request later …

Collaboration

Application

s

Open Government

What does this all mean?

• People are comfortable with viewing data on maps

• Maps provide a way to see data differently

• Find and understand patterns and trends

• Analyze rich complementary data

• Gain better understanding and Knowledge

• Make coordinated and consistent decisions

To enable a whole new set of users

Make Coordinated Discoveries

• Where are your service requests?

• Where are your capital projects?

• What is the concentration of requests?

• Where are you charging utility taxes?

• Where should you be charging utility taxes?

• Where should you not be charging utility taxes?

• What are your election results?

Consolidate data from various sources within your

Municipality

Empower everyone in your organization to make better

decisions

Tie together business processes reducing time & effort

Ensure transparency

2

3

1

What can you really do?

4

Break Time

Asset Management in Public

Infrastructure

Presented by: Barry Kelly

Public Works

Asset Management

Improving Day-to-Day Operations

Operations Dashboard

Plan & Operate with a Long Term View

Field Data collection

Project Review

Citizen

Engagement

Operational

Awareness

Field

Mobility

Planning &

Analysis

Asset

Information

Fleet and Equipment

Parks and Grounds

Solid Waste

Water and Wastewater

Streets, Roads, and Bridges

GIS Patterns

Operations Tier • Cityworks

Surveying Tier • Collector

Engineering Tier • Operations Dashboard

Infrastructure Life Cycle

Asbuilt

Construct Analysis

Data Collection

Planning Operations

Design

Data Accuracy and Management

40-60% of Engineers Time locating and validating information

20-50% Reduction in Project

Delivery Time with effective data

and information communication

30% of Project Costs is poor

communication between systems

Save up to 14% of O&M Costs with effective data management

from the early project stages

. . .Supporting Collaborative Approaches

Breaking Down the Barriers

Creating New Relationships

Access and Share Data Easily

Why Enterprise Asset Management?

Enterprise Asset Management

• Asset Inventory

• Program Inventory

• Level of Service

• Roles and Responsibilities

• Risk: Impact * Probability of Failure ‐ Impact criticality

‐ Failure condition assessment, capacity

• Forecast: historical performance * asset inventory

• Budget

…7 step process

Asset Management

Principles

• Age ≠ Condition

• Depreciation vs. Useful Life

• Condition can be a spatial problem

GIS

• Understanding the temporal and spatial nature of your assets

. . . GIS is essential to asset management

Risk Mitigation

System needs to be prepared at any time

Management needs tools that easy to use and visualize

Operations Dashboard will give you an overview of KPI’s

Improving Day-to-Day Operations

Through Sustainable Practices

How are your assets performing?

Where are the issues?

How do we enable field staff?

Operations Dashboard Demo

Scenario

Identify problem areas

Review issues

Create an action plan

Field-Based Work

Organizations are moving from Paper to Digital

Many tools exist so how do you choose

Collector

Mobility

Hydrant Inspections

CMDM

Data Collection

Inspections

Feedback

Municipal

Geo-Database

Sync

Let’s see.

Pole…nope.

Tree…uh uh.

Ah…Hydrant!!

Inspection created

Field inspection

Score calculated

Collector Demo

Fire Hydrant Inspection

You have just seen:

Map based view of hydrant inspection program

Load hydrant information

Assign and complete inspections

Collect hydrant information

Citizen

Engagement

Get Feedback and Make Informed Decisions

Operational

Awareness

Disseminate knowledge

where & when it’s needed

Field

Mobility

Get information into and out

of the field

Transform data into

actionable intelligence

Planning &

Analysis

Asset

Information

Collect, Organize,

& Exchange Data

GIS Patterns

Cityworks®

Discover Issues Display On Map Asset Analytics

Inspections

Inspections

Heat maps

Scoring

Analytics

Project Manager

Cityworks Demo

Citizen

Engagement

Operational

Awareness

Field

Mobility

Planning &

Analysis

Asset

Information

Asset Mapping

As-built

Construction Inspection

Asset Lifecycle Workflows

Spatial Data Maintenance

QA/QC

Asset Scoring

Criticality Analysis

Capital Planning

Full Revenue Capture

Route Optimization

Geo-design

Hydraulic Model Input

Reporting

Proactive Maintenance

Digital Field Maps

Data Collection

Inspections

Asset Maintenance

High Precision GPS

Navigation

Mobile Customer Service

Spatial Dashboard

SCADA

Sensors

KPIs

Service Requests

Work Orders

AVL

Customer Service

Public Facing Maps

Customer Requests

Self Service

Outage Management

Utility Coordination

Transparency

Social Media Analysis

Story Maps

Leverage ArcGIS for Public Works

The ArcGIS Platform makes it easy to solve new problems

ArcGIS for Public Works

Let’s take a quick look at what we’ve

seen …

Municipal: So much to choose from

Park and Recreation Finder

Land Use Public Comment

Land Use Public Notification

Community Planning

Code Violation

Tax Parcel Editing

Deed Drafter

Tax Parcel Map Book

Address Data Management

Parcel Value for iPhone

Tax Parcel Viewer

Value Dashboard

Community Addressing

Data Reviewer for Parcels

Data Reviewer for Addresses

Flood Planning

Special Event Planning

Fire Station Wall Map

Fire Run Book

Pre-Incident Planning

Target Hazard Analysis

Fire Hydrant Inspection

Cell Phone Analysis

Public Safety COP

Damage Assessment

My Hazard Information

EM Maps

Infrastructure Planning

Water Network Editing

Capital Projects Map

Hydrant Inspection

CSO Notification Map

20+ apps

Public Safety

Land Records

Planning

Water

Public Works

Public Information Center

Campus Editing

Campus Place Finder

Citizen Service Request

SnowCOP

My Government Services

Water Utility Network Editing

Water Utility Capital Planning

Water Utility Mobile Map

Local Government Information Model

Basemaps

Data Reviewer for Basemaps

Executive Dashboard

Maps and Apps Gallery

Model Organization

Apps Coming Soon …

Municipal Special Event Planning Land Use Public Notification Public Information Center Park and Recreation Finder Damage Assessment Capital Projects Public Safety COP Emergency Management Maps Infrastructure Capital Planning Infrastructure Network Editing Main Break Response Flood Planning Pre-Fire Planning

Summary

Transparency

Emergency

Management

Citizen

Engagement

Economic

Development Balanced

Budget

Maintaining

Service Levels

Continuous

Improvement

Create

Efficiencies

Sustainable Practices

Presented by: Karen Stewart

What are the Benefits …

Summary and Benefits

Of Moving from …

To …

Benefits

Low cost for development and deployment

Benefits

Collaboration

Benefits

Wider information access

Benefits

Consistency

Benefits

High quality maps

Questions?

Your Esri Canada Industry Manager presenters:

• Barry Kelly, Public Works

• Karen Stewart, Municipal Solutions

© 2014 Esri Canada Limited. All rights reserved. Trademarks

provided under license from Environmental Systems

Research Institute, Inc. Other product and company names

mentioned herein may be trademarks or registered

trademarks of their respective owners. Errors and omissions

excepted.