Transforming Care Delivery Exploring How Consumers Achieve Their Health Ambitions

As the American health landscape changes, consumers are thinking about their

health holistically and seeking more reliable and flexible resources to navigate their

health journeys, according to Aetna’s inaugural Health Ambitions Study.

If Given an Extra Hour in the Day, People Would Spend it on…

Mental and physical well-being activities 60% Reviewing daily health tracking information

31% Reviewing financial budgets

29% Speaking with partners, spouses and family about finances

29% Talking to doctors about health goals

18%

Over one-third of consumers say they have a mental health or stress reduction goal…

HEALTH GOALS

EATING HABIT

58%

FITNESS GOAL

54%

STRESS REDUCTION

40%

BETTER SLEEP

39%

MENTAL HEALTH

36%

STOP SMOKING

19%

…and they’re turning to friends and family for support.

49%

STRESS RELATED GOALS

Nearly half of those with stress-related and mental health goals say

that encouragement from friends and family

would be helpful.

45%

MENTAL HEALTH GOALS

Doctors understand that community resources help their patients successfully navigate their health care...

Mental health counselors 54%

Substance abuse counselors

41%

Nutritionists

37% Social Workers

35%

In home aides and liaisons32%

…But patients are still looking for more help from their doctors to achieve their health goals.

Lifestyle habits that could impact

health

Health goals

Mental health history

Ability to deal with stress

Overall level of happiness and life satisfaction

Women, in particular, are seeking to connect more with doctors.

Fifty percent say they are likely to take their doctors’ recommendations, compared to 61 percent of men. Women say the following would be helpful to improve communication with their doctors:

46%

38%

23%

FEMALE

WEEKEND OFFICE HOURS

LATER OFFICE HOURS

CARE COORDINATORS

MALE

33%

33%

17%

Younger consumers are turning to digital tools to communicate with their doctors, more so than older consumers.

YOUNGER CONSUMERS 18-34

35%

37%

36%

VS

VIRTUAL OFFICE VISITS

DIGITAL MESSAGING

TELE-HEALTH

OLDER CONSUMERS 65 and Older

17%

32%

14%

Sixty-four percent of doctors in value-based care models believe that their patients benefit from this health care model that focuses

on outcomes and quality.

Among doctors who have a very or somewhat favorable view of value-based care:

36% Say it’s because VBC will improve quality of care

28% Say it will improve patient involvement

26% Says it will help improve overall focus

19% Say it will improve provider involvement

ABOUT THE STUDY:

Aetna’s inaugural Health Ambitions Study was conducted in December 2017 and included two distinct surveys fielded by Market Measurement, a custom market research firm. The consumer survey comprised 1,000 responses from consumers 18 and older. The physician survey comprised 400

responses divided among 200 primary care doctors and 200 specialists, with at least two years of experience. For several questions, respondents were asked to select all answers that apply.

89% 87% 86% 84% 77%