transformational leadership communication for filipino leaders · 2019. 7. 30. · transformational...
TRANSCRIPT
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Transformational Leadership Communication for
Filipino LeadersUnlocking your team’s potential with the power of your words to build a
healthy, growth oriented workplace culture
Mark Frederick H. SoChairman and CEO, Businessmaker Academy, Inc.
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Mr. Mark Frederick H. So
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Mr. Mark Frederick H. So
•The Co Founder and Chairman of Businessmaker Academy
•Business Trainer and Consultant to top 5000 Philippine Corp.
•Expertise in Business, Finance, Sales, Marketing, Leadership, Currency Trading
•Regular Featured On Bloomberg TV for his views on business and investing
• A Licensed E.C.E. and former Regional Manager for Asia Pacific and China
of Lucent Technologies, Inc.
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Today Is a Great Day!!!
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What does communication and leadership have in
common?
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THE POWER OF TRANSFORMATION
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COMMUNICATION
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“Son, the secret to life’s success is Communication”
1972
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I am a professional public speaker
9
NOW
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I Never really planned to be a public speaker
10
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You know how we think we just go where life takes us?
6
I believe that the reason we are what we are and do what we do is because of what someone we care about said to us, showed us, or taught us at the right time and circumstance in our life
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“Kate, If you think it’s hard, it will be hard, if you think it’s easy, it
will be easy”
2011
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NOW
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“Ryan, If things don’t go your way, there is no need to cry, you just
have to solve the problem”
2012
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NOW
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Before we aspire to Transform others, it is essential to learn how to communicate clearly as a leader in our day-to-day work.
Can
Yo
u R
ela
te?
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Is It Just Really Your Tone of Voice?
OFFICE DRAMA
Or Talagang May HUGOT KA?
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BEFORE OTHERS
YOU MUST
FOCUS ON YOU
TRANSFORMATION
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Good Great
A “HIGH PERFORMER’S” QUEST:A “LEADER’S” QUEST:
Great Good
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“Goodness is better than Greatness”
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Start by practicing “Good Manners”
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Day-to-Day Communications for Leaders:
Communication Lines
Building Rapport Sharing Goals
& Objectives
Giving
Instructions
Motivate &
Encourage
Listening & Fact-finding
Correcting
Mistakes
Giving Feedback
Following Up
Showing Appreciation
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MOTIVATION
FRIENDLY VersusHEALTHY
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You cannot find ‘Joy’ without ‘sadness’
You cannot ‘Gain’ without ‘Pain’
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BUILDING RAPPORT = H2H
Hi
Good Morning
Masaya ba angWeekend?
Kamusta na siBen?
Congrats!
Kain Tayo
Salamat
Okay ‘to
yes
How do you build rapportWith a complete stranger?
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ASK YOURSELF: “What Can I Give To This Person?”
Not “What Can I Get from this person?”
“…sincerely, and without condition”
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INSTRUCTION & FOLLOW UPS
Are you really delegating?
Or are you abdicating?
This is one of the biggest frustrations of “High-performers”…but is one of the greatest strengths of “Leaders”
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ABDICATING IS WHAT WE ACTUALLY DO WHEN WE SHOULD BE DELEGATING
DELEGATING IS KNOWING WHAT YOU WANT AND
KNOWING HOW TO DO IT YOURSELF FIRST, ONCE YOU
KNOW EXACTLY THE SPECIFIC OUTCOME YOU WANT…
YOU NEED TO INVEST IN TIME TO MAKE TIME
YOU THEN GIVE SPECIFIC INSTRUCTIONS FOR
SPECIFIC RESULTS. GUIDE UNTIL UNDERSTOOD.
REPEAT.
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LISTENING, CORRECTING, GIVING FEEDBACK
1. The result and quality of what you delegated will NEVER be the same as yours.
2. Everybody Starts at ZERO. Even You.
3. Delegation requires patience, time, and Maturity from you.
The 3 Truths of proper delegating and communicating
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It’s not about how frequent or how late. It is about giving it when it is warranted
SHOWING APPRECIATION
The Story of The New and The Old
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SHOWING APPRECIATION
Set the first bar a little lower, and they will go a LOT Higher
Conservative
Moderate
Aggressive
Super Aggressive
Super Duper Aggressive
Star
Super Star
???
But you must 1.Motivate, 2. Build Rapport, 3.Delegate, 4. Correct, 5. Appreciate
Every Step of the way!
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“As Leaders, when you communicate for the purpose of helping
people achieve sincerely and for their own good, and not necessarily
for your own personal agenda, you will have properly started the
Transformation of your team, and you would have further
transformed yourself as a leader and as a human being as well.”
-Mark So
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What does communication and leadership have in
common?
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THE POWER OF TRANSFORMATION
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Get a FREE COPY of the 1 Page Reviewer of my talk Please visit our booth we are Booth #6
(In front of the 4th door of the 2nd floor Banquet hall)Businessmaker Academy, Inc, a Civil Service Accredited Training Center!
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Today Is TRULY a Great Day!!!