GROWINGGLOUCESTERSHIRECONFERENCE 2019

15th October 2019

Transform your thinking, Transform your business

SUSTAINABILITY, CONNECTIVITY and TECHNOLOGY

@GlosProfs https://Facebook.com/GlosProfs

www.glosprofs.com#GrowGlos19

RegistrationOpening - Conference Chair Jonathan Nicholls FCMA

08000900

0910

1000

1040 Morning Break – Refreshments Sponsored By…

Keynote: Better Work and Working LivesPeter Cheese - CIPD

We are in fast changing times, with political, economic, social and technological change all happening. These shifts impact us all, but there are key principles of good work, of creating agile and adaptive organisations, of core skills, and in how we look after and develop people, that will be the cornerstones of sustainable and responsible businesses for the future.

We all have agency in shaping the future, and the more we work together and share our thinking at all levels then the better equipped we all become.

Keynote: The Mystery Of Motivation - And Why Moments Matter More Than You Can ImagineSophie Bennett“talent talent” Today’s business language is centred around talent: talent management, developing talent and talented leadership. But what if talent is not the key? Discover the latest findings about the neuroscience of success and peak-performance during in this fascinating talk.

You will learn about the 5 Flames of Motivation, how to use them to fire up your teams, connect with your customers and become a more transformational business leader. Plus you will get fresh insight into what really matters to people and unlock the secret power of Moments that Matter. You’ll never think about employee engagement, customer service or peak-performance in the same way again.

2

Cloud Tamers Ltd www.cloudtamers.com

Business management solutions for the challenges you face.

Mai

n St

age

Mai

n St

age

Pricing Your Products To Build Sustainable Revenue In Your BusinessRobin WaiteNow, 90% of business owners I know are grinding their gears with marketing, try-ing to sell more of the same product and flat out struggling to make any progress.Your accountant will be helping you to cut your costs.Which leaves the last option, Selling Your Products at a Higher Price.

The Power of I – Small Steps to Make a Big DifferenceJackie HandyThis talk will highlight what Diversity & Inclusion really is, why it’s so important for today’s businesses to embrace, the consequences of not (on people and profitability) and some small steps to begin the journey to an inclusive world.Diversity & Inclusion is much more than simply promoting more women (although that’s important too!)A business cannot tick diversity boxes and promote that they are now inclusive. Attracting and recruiting staff is only part of the journey. Retaining an engaged workforce is the hardest part and for those organisations who truly embrace the power of inclusion (the power of I) by promoting small steps to change, will see the greatest return on their investment.

The 3 Myths Of Innovation And How YOU Can Take Advantage Of NOWDanny Matthews- How leaders stay ahead of their competition in any market- The 3 Myths of Innovation- Why the robots won’t take ALL of our jobs- How branding and a simple proof of concept changed an entire industry- Why you don’t need to be technical, to be digital.

You will leave this talk feeling confident that you, and you alone can do what it takes to thrive in any economy.

3

Seminar 1: Choose One Of The Following...1100

The Skills We Need To Succeed In Tomorrow’s WorldPeter CheeseThe workplace, the nature of work and even what a company is has changed out of all recognition in the past few years. And one thing we can be sure of is that the speed of change will not slow down.

The skills that made you successful in the past are not the ones which will make you successful in the future (or even the present). Peter will talk about what skills and attributes you will need to have to succeed in the workplace of the future.

Mai

n St

age

Ova

l Roo

mEa

st W

ing

Wes

t Win

g

1145

4

Cont...

Grow Your Business. Save The PlanetEoin McQuoneThought profits and environmental responsibility don’t mix? Think again! Eoin McQuone will show us how sustainability is good for business.

“What if you could sell every product you make 20 times over?”“What if you could guarantee a monthly or annual income from every sale?”“What if you got your raw materials for free?”Sustainability isn’t just about saving the planet, it’s a business opportunity. In this talk you will learn about real-life examples of businesses using each of these scenarios to create competitive advantage – driving profitability, reducing their impact on the environment and inspiring their employees and customers. Then you will learn the 6 steps you can take to do this in your business.

What You Were Never Told About Communication And InfluencePeter MilliganIf you want to be an effective communicator who has more influence, come to this session to discover the really basic errors that most people make, and how you can avoid them.Have you ever wanted someone to do something and struggled to understand why they didn’t (even though it seems like the obvious and right thing to do, and you asked nicely!)? Whilst it would be tempting to conclude that they must be deaf, stupid, belligerent, or just lazy, it is worth considering whether you could approach things differently. Afterall, there are people who seem to be able to influence very effectively.This session will show you two common and avoidable errors that people make when communicating. Remembering to avoid these errors will make a big difference to you and the people you want to influence.

CyberSecurity In EnglishMark FaithfullBanks and big business spend millions every year on cyber-security, and yet still they get hacked. Most cyber-security training feels like it has been written by geeks for geeks and we are left with the uncomfortable feeling that we’re doing it wrong but not sure how to fix it.Drawing on two decades experience in corporate IT, cyber security and the ability to speak plain English - Mark Faithfull cuts through the jargon and explains what is going on, and what you can do about it.

Seminar 2: Choose One Of The Following...

Mai

n St

age

Ova

l Roo

mEa

st W

ing

5

1145

1225

1310

Want Sustainability? - It Starts With You!Martin CroftSustainability is the current zeitgeist and extremes of views and positive behaviours oddly come from young Norwegian school girls and alike rather than our super power heads of state.

What is our role in the future of the planet and preserving it’s habitability – can you make a difference, are you capable of being the change you want to see in the world?

Martin Croft is a Life and Business Crisis Coach. Normally helping people in business breakthrough seemingly impossible problems they find themselves in. We typically work with owners and managers when things go wrong and crisis is the feeling in their world. We charge a high rate because we deliver high impact, breakthrough results in a very short time. What’s more, it’s painless and simple.

In 30 mins, you will see for yourself how transformational change can happen quickly and simply, both in business, life and ultimately the thriving of everyone but not at the expense of the planet. I’ll share with you the only thing standing in your way of making a positive difference in every situation.

Lunch

Keynote: Connected CommunitiesTarra Simmons - Midcounties Co-operativeWith over 700,000 members, people are at the centre of everything we do.

Our success is all about building great connections – with our customers, member owners and communities. These relationships are at the heart of our business.

We’re a progressive and socially conscious business, and we’re committed to paying it back.

Wes

t Win

gM

ain

Stag

e

6

1400

‘But We’ve Always Done It This Way’ - Are Your Sales Techniques Stuck In The 90s?Angharad TruemanThe world of sales is an ever changing rabbit disappearing down a rabbit hole, and if you don’t want to get left behind, you need to keep up and open your mind to new possibilities of finding clients. I’ll be talking to attendees about how they should be reviewing their sales processes now and provide a bit of background about the success CGT has had with this over the last 18 months by banishing the ‘but we’ve always done it this way’ mantra to get out there and find new business. This has been through changing our mindset, but also through the use of technology, social media and our existing client base.

There are three areas every business owner and sales person needs to be considering now when it comes to increasing your sales and finding new business.

1. Content marketing using social media, your social media accounts are your new shop window. Businesses should be providig content that is engaging and useful for customers so they feel like they already know you AND they are already getting something from you (such as free information) before you have even spoken to them.

2. delving into your existing client base, your happy customers will always spend more if you add more value and

3. automating some parts of your sales process to save you time. You no longer need to be making 150 calls a day or driving around the country to meetings in order to win business, there are systems out there that can advertise and respond on your behalf. From using OCR to automate book keeping to producing your accounts.

The Impact Of Digital Connectivity On Human ConnectivityVicky HendersonVicky will explore how the mind works, the impact of digital connectivity on both our minds and human connectivity, linking it workplace wellness, staff retention and ultimately business growth.

Seminar 3: Choose One Of The Following...

Cont...

Mai

n St

age

Ova

l Roo

m

7

1400

1440

1500

1545

Afternoon Break Sponsored By…The Cheltenham Trust www.cheltenhamtrust.org.ukCreating a Cheltenham that enriches the lives of its residents and visitors through a vibrant cultural economy and a distinctive sense of place.

Close

Keynote: Sustainability, Connectivity & Technology As Applied To The Bloodhound ProjectRick Sturge - Bloodhound Land Speed Record Project

The current world land speed record of 763.035 mph (1,227.985 km/h) was set over 20 years ago by a British team including Bloodhound LSR driver Andy Green. Advances in engineering design, materials and computational fluid dynamics (CFD) since the last record was broken mean we can be confident of breaking that record with Bloodhound LSR.

The project is helping to push boundaries and demonstrate pioneering new technologies. Many of the aspects of our land speed record car have required engineers to think in new ways and manufacturers to develop novel production and testing methods.

The World Needs Your StoryRachel SavageOnce upon a time there was a company that was struggling to stand out from the crowd…Introduction: My StoryChapter One: What is a Brand New Story®?Chapter Two: Storytelling and SustainabilityChapter Three: Who is the Hero of Your Story?Chapter Four: How to Find Your Purpose?One take away: Brand New Story® purpose formula

Managing Your Business On Your PhoneAndrew MossThe cloud and smart phone technology has transformed business.Andrew will take you through some of the tools now available to small business owners. Ranging from invoicing to automated collection to expense management. From using OCR to automate book keeping to producing your accounts.

East

Win

gW

est W

ing

Mai

n St

age

Pittville Pump RoomGround Floor Plan

Pittville Pump RoomUpper Floor Plan

About your speakers...

10

Peter CheesePeter is the chief executive of the CIPD, the professional body for more than 150,000 HR and people development professionals around the world. He writes and speaks widely on the development of HR, the future of work, and the key issues of leadership, culture and organisation, people and skills. Peter is a visiting Professor at the University of Lancaster, and sits on the Advisory Board of Bath University School of Management. He holds honorary doctorates from Bath University, Kingston University and Birmingham City University, and is a Fellow of the CIPD, AHRI (the Australian HR Institute) and the Academy of Social Sciences. He’s also a Companion of the Institute of Leadership and Management, the Chartered Management Institute, and the British Academy of Management. Prior to joining the CIPD in July 2012, he was Chairman of the Institute of Leadership and Management and a member of the Council of City&Guilds. Up until 2009 he had a long career at Accenture holding various leadership positions and culminating in a seven year spell as Global Managing Director for the firm’s human capital and organisation consulting practice.

Sophie BennettSophie Bennett is a motivation and leadership expert, bestselling author and professional keynote speaker. In 2018 she ran the ACCA Finance Director Leadership Program at ACCA HQ, is currently a guest lecturer at Cranfield School of Management and in 2019 is booked to speak at Lloyds of London, Accountex, CPA Australia and to keynote the International Institute of Business Analysts European conference.Her recent book, Find Your Flame- Why Motivation Matters More Than Talent, features interviews with 50 thought leaders, uncovers what motivates them, how they discovered their genius streak and the steps they took to reach the top. She has appeared in Psychologies Magazine, Metro, Thomson Reuters Global Markets Forum, BBC radio, numerous podcasts, Moneywise, and written for Gulf News.

Tarra SimmonsTarra has worked at Midcounties Co-operative for 32 years, having been a CIPD member of 20 of those.Midcounties is the largest independent co-operative in the UK with 8 trading businesses, over 8000 colleagues and over 500 trading sites.Her first job for the Society was in the Retail Group, having undertaken many roles around the people and organisational development agenda and she is now the General Manager in charge of Co-operative Social Responsibility.This includes community grants, colleague and member engagement and running campaigns. Last year the Society paid out £1.6m in community and charity giving and donated over 100,000 items to foodbanks. Its current campaigns are promoting Fairtrade, reducing single use plastics, tackling mental health and ending Modern SlaveryIn 2015 the Society received the Queen’s Award for Enterprise for its sustainable development work. It has also been awarded Leading Co-op of the Year three times and a 5 star rating from Business in the Community’s ‘Corporate Responsibility Index’.

11

About your speakers...

Rick SturgeRick is the CFO of Grafton LSR Limited, the holding company responsible for the Bloodhound Land Speed Record project, a project seeking to set a new land speed record in South Africa in the next 18 months. A Chartered Accountant with 30 years’ international business experience working in senior finance, commercial and business development roles having worked in more than 100 countries. He is Regional Advisory Board Chairman for BITC in the south west and an appointed ambassador for responsible business focussing on: future skills, community, the environment, and mental health. He is an independent corporate transformation consultant; a Fellow of the RSA; a Visiting Professor at UWE, Bristol; and a Board member of the Bristol Business School. After a number of years in the aviation industry he moved into business consultancy with firms including PwC, Accenture and IBM as a specialist in business transformation. He has advised many Governments and multinational businesses around the world as well as working on projects for the World Bank, Asian Development Bank, EBRD and the European Union. He has also travelled as a trade ambassador for the UK. Away from work he plays sport, ballroom dances and sings sea shanties.

Robin WaiteRobin Waite is the founder of Fearless Business, a 12-Week Business Accelerator for service/client businesses. From 18 years old until 22, Robin worked as a systems analyst for a medical device company. Putting systems into play, Robin increased e efficiency and decreased cost, helping to make the company 50% more profitable. For the next decade, Robin ran a successful marketing agency, serving over 250 clients. He delivered workshops and masterclasses to over 1,000 business owners on subjects including marketing, product architecture, pricing, websites and more. Now Robin helps other coaches, consultants and entrepreneurs, offering insights on Product Architecture, Pricing Your Products and Sales. With fearless goal setting and accountability, Robin’s program is turning dreams into reality for clients around the world helping them to double their income and more.

Danny MatthewsAfter being in financial services for 10 years, Danny was the first adviser to redesign his business for the digital age.Building a proof of concept allowed him to accept £1.36million of finance applications in the first 3 months of business and went on to help another business win a £3bn government contract using the same technology.Danny has been featured in places like The Financial Times, Mortgage Strategy, The Huffington Post and many more and says that “if you own a smartphone, you’re half way to realising your opportunity”.Danny Matthews is the Creator at Danny&co. Design Studio, specialising in creating powerful brands with people they believe in.

Jackie HandyThere are few speakers like Jackie. She was a terrible leader turned great leader. She was excluded and isolated and became included and recognised for her contribution. Specialising in Diversity & Inclusion and inclusive leadership through Value-based Culture, Jackie has seen both sides of the coin. She knows first-hand how exclusion feels, the hurt and anxiety that bullying leads to and what to do to ensure others don’t experience what she did. She engages and encourages leaders to think differently and importantly to act differently, resulting in personal fulfilment as well as a workforce who are truly engaged. With an extensive recruitment career behind her, Jackie now works globally supporting organisations in bringing their D&I and Values strategy to life and breaking down the stereotypical barriers to inclusion in attraction, recruitment, retention and engagement matters.

12

About your speakers...

Eoin McQuoneEoin’s 30+ year career path has taken him from engineering, through marketing to company director at a large multinational manufacturer, with a depth of experience in business strategy, leadership and corporate social responsibility.He’s an optimist and passionately believes that sustainability is a great business opportunity as well as the right thing to do to safeguard the future for the next generation.He helps businesses to drive growth, fuel innovation and ignite passion through embracing sustainability.

Mark FaithfullMark is an award winning speaker, speaker trainer, coach and writer.Mark’s signature style is relaxed, humorous and good natured, while he gently steers his audience out of their comfort zone and gets them to take action. Blending the experience gained from a corporate career in high tech firms, leadership coaching and public speaking training, Mark is uniquely positioned to engage across the spectrum from engineers to entrepreneurs.Mark explores the psychology of fear, limiting beliefs and unhelpful mindsets alongside teaching practical and everyday-useful techniques to inspire the audience to unleash their potential.

Martin CroftIn 2008, Martin came across a new psychological understanding of how humans operate, thus bringing clarity on why people become frustrated and then why they find it difficult to solve the problems in front of them. From that point, everything changed for him and those around him. So much so, that he started - The Thought Business Ltd. When working with leaders and teams, they become attracted to a different perspective and recognise how their state of mind affects their ability to perform and solve intractable, pervasive problems with simplicity and ease for ever! Martin works exclusively in developing human collateral in business, helping in teams or one to one with individual leaders and owners in every business sector and with any issue.

Peter MilliganPeter is an inspirational speaker and business psychologist with over 26 years of international experience in developing business leaders and teams, helping them to have less stress, more joy and greater productivity at work.Originally an IT professional, Peter retrained in psychology and joined the management team of a leading Australian HR consulting firm. After moving to the UK in 2000, he became a director of Europe’s largest executive coaching firm before establishing his own business in 2005.Peter has worked with leaders at all levels across a wide range of industries. His clients have ranged from professional services firms, SMEs and family businesses to larger corporates including Australia Post, AXA, BP, Credit Suisse, First Group, Kerry Foods, Novartis, Origin Energy, Rolls-Royce, Rydges Hotels, and Vodafone.A contributor to the business books, 10 Things That Keep CEOs Awake, and Better Business, Better Life, Better World, he regularly writes and speaks on leadership, organisational politics, and embracing change.

13

About your speakers...

Vicky HendersonVicky is an Emotional Intelligence Specialist and Performance Enhancement Coach. She started as a coaching client, got transformational results, fell in love with the process and quit her job. Her coach became her trainer and mentor and she retrained to help others achieve the same results. Vicky Henderson, is a certified Neuro-Linguistic Programming (NLP) Master Coach and a Time Line Therapy™ Master Practitioner. She is a member of the American Board of NLP, the Association of Time Line Therapy™, The International Institute of Complementary Therapists and features in the Life Coaching Directory. She is also an affiliate member of CIPD, an active member of the Cirencester Chamber of Commerce and recently qualified as a Mental Health First Aider with MHFA England. She brings over 20 years of experience to the table in a variety of sectors. From operations management to teaching, luxury hotel management to rowing coaching, employment to self-employment and all this across several continents and in several languages. Vicky is passionate about helping people perform at their best so they can get the most out of both their professional lives and their personal lives.

Rachel SavageWhen Rachel Savage left her cosy writing job at Ecotricity to become a freelance copywriter two things started to happen:First, she found herself struggling to find a suitable tone of voice for her clients. One that embraced all their passion and expertise into the written word.And second, a desire to create a business with a purpose planted itself firmly in her heart and wouldn’t go away. After a bit of soul-searching she discovered that brand storytelling would allow her to do both.Founded in 2017, Brand New Story works with conscious leaders, disruptors and changemakers to harness the power of storytelling. Helping eco-minded organisations to discover their purpose and shape a powerful narrative around it to connect them with more people – and at a far deeper level – than ever before.

Andrew MossAndrew qualified as a Chartered Management Accountant (ACMA) in 1998. He has previously worked as a Financial Controller in industry before setting up his own Accountancy Practice in 2009. In 2009, following a successful career in accountancy, I founded ADM Accountancy Services specifically to support SMEs. Having a strong accountancy background working for companies within the manufacturing, print and engineering industries, I understood the demands on small and medium-sized companies and the need for good quality accountancy support. As cloud technology has developed over recent years, we now deliver accountancy services to our SME clients through the use of digital technology. ADM Accountancy Services was formed In 2009, we are now a team of five, based in Bishops Cleeve.

Angharad TruemanManaging Director of CGT Lettings Ltd and ARLA Propertymark regional representative for Gloucestershire, Bristol, Bath and Somerset.After having worked in the lettings industry for the last ten years, for both tiny independent agencies and huge corporates, there’s not much within the ever-changing lettings industry that I haven’t seen. However, in the last few years, after taking over the helm of CGT Lettings Ltd, I have really embraced technology within my role and business and am now an avid lettings blogger and vlogger with over 50 blogs written and many videos posted on our company youtube.I have also learned to embrace technology as a way to provide a better service, but also to find new clients.

14

Growing Gloucestershire is brought to you by:

Chartered Institute of Management AccountantsThe Chartered Institute of Management Accountants (CIMA) is the world’s largest and leading professional body of management accountants.

CIMA helps individuals and businesses to succeed by harnessing the full power of management accounting – not just accounting for the balance sheet, but accounting for business.

CIMA provides continuing professional development services, funds academic research, develops thought leadership, monitors professional standards, maintains a code of ethics for members, and works with external tuition providers and assessment services to provide the best study and examination experience.

Chartered Institute of Personnel and Development (CIPD)The Chartered Institute of Personnel and Development is the professional body for HR and people development – experts on the world of work and career partner to over 140,000 members around the world.

We’re the professional body for experts in people at work. For more than 100 years, we’ve been championing better work and working lives by setting professional standards for HR and people development, as well as driving positive change in the world of work.

With hubs in the UK, Ireland, Middle East and Asia, we’re the career partner of choice for 150,000 members around the world. We’re the only body in the world that can award Chartered status to individual HR and L&D professionals, and our independent research and insights make us trusted advisers to governments and employers.

Chartered Management Institute (CMI)The Chartered Management Institute (CMI) is the only chartered professional body for management and leaderships, dedicated to improving managers’ skills and growing the number of qualified managers.

CMI provides employers and individual managers with access to the latest management thinking and practical online support that helps them to embrace change, create high-performing teams and keep ahead of the curve.

With a member community of more than 140,000 managers and leaders, CMI promote high standards of ethical practice through their Professional Code of Conduct, and help managers to build their expertise through online networks, regional events and mentoring opportunities.

15

Growing Gloucestershire is brought to you by:

Venue Partner:

The Federation of Small Businesses (FSB)The FSB is the UK’s biggest business membership group with over 160,000 members nationwide all of whom receive an unrivalled package of benefits to help with their day-to-day business needs.

Formed in 1974 as a lobbying group for small business owners, the FSB is now widely recognised as being the foremost voice for all small businesses and we work hard locally, regionally and national to ensure the needs and concerns of SME owners are firmly on the radar of politicians and other key stakeholders.

Here in Gloucestershire we have around 3,000 members covering every possible sector and our team work hard to represent and support all these members by highlighting issues and having regular contact with all those who have the power to affect the small business community locally.

The Institute of Chartered Accountants of England & Wales (ICAEW)ICAEW is a world leading professional membership organisation that promotes, develops and supports over 181,500 chartered accountants and students worldwide. We provide qualifications and professional development, share our knowledge, insight and technical expertise, and protect the quality and integrity of the accountancy and finance profession.

As leaders in accountancy, finance and business our members have the knowledge, skills and commitment to maintain the highest professional standards and integrity. Together we contribute to the success of individuals, organisations, communities and economies around the world.

The Cheltenham TrustAs a registered charity, the Trust offers Cheltenham’s most iconic venues – the contemporary Wilson Art Gallery and Museum; the Grade I historic Pittville Pump Room; the elegant Town Hall and Skillicorne Gardens, and the vibrant Leisure At Cheltenham and the Prince of Wales Stadium.

The Trust supports the economy, community, cultural and social offer in Cheltenham providing arts, culture and heritage, entertainment, sport and leisure. Through its outreach work it delivers projects that benefit the community and enables all ages to access art, culture, sport and leisure.

The Wilson hosts a rich programme of exhibitions and events and is available to hire as an alternative, contemporary venue. Its outdoor roof terrace is a unique setting for hosting an event. The venue provides space for corporate meetings, launches, parties, dinners, dances and celebrations.

For more information visit www.cheltenhamtrust.org.uk @CheltenhamTrust

www.glosprofs.com#GrowGlos19 @glosprofs

Committee:Chair & CIMA representative – Jonathan Nicholls President – John DownVice-Chair & FSB representative – Russell WarnerCIPD – Chris Hickey and Helen GaukrogerMarketing – Robin WaiteEvent Management – Steve Mitchell

Organising Partnerwww.cimaglobal.com

Website Partnerwww.brace.co.uk

Media Partnerwww.punchline-gloucester.com

Exhibitorwww.thegrowthhub.biz

Print Partnerwww.wheatleyprinters.co.uk

Media Partnerwww.moosepartnership.co.uk

Venue Partnerwww.cheltenhamtrust.org.uk

Organising Partnerwww.fsb.org.uk

Organising Partnerwww.cipd.co.uk

Partnerwww.icaew.com

Organising Partnerwww.managers.org.uk

Partners:

Ltd

Kindly Printed by: Wheatley Printers Ltd - Stroud