INDIAN RAILWAYS INSTITUTE OF TRANSPORT MANAGEMENT LUCKNOW

Training Manual

Indian Railway Traffic Service Probationary Training - IRTS 2010 Exam Batch

Training Manual

Indian Railway Traffic Service Probationary Training - IRTS 2010 Exam Batch

INDIAN RAILWAYS INSTITUTE OF TRANSPORT MANAGEMENT LUCKNOW

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GANDHIJI’S TALISMAN

I will give you a talisman. Whenever you are in doubt or when the

self becomes too much with you, apply the following test. Recall the

face of the poorest and the weakest man whom you may have seen,

and ask yourself, if the step you contemplate is going to be of any use

to him. Will he gain anything by it? Will it restore him to a control over

his own life and destiny? In other words, will it lead to swaraj for the

hungry and spiritually starving millions?

Then you will find your doubts and your self melt away.

Grant me the serenity to accept the things I cannot change, courage to change the things I can, and wisdom to know the difference.

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TRAINING OBJECTIVES

• To familiarise Officer Trainees with the Indian Railway’s Vision and Mission areas, core business areas and the requirements from a Traffic Officer to handle the responsibilities and to equip them with the basic professional skills and knowledge required for their job.

• To promote all round development of the personality of Officer Trainees – intellectual, moral, social, physical and aesthetic.

• To familiarise them with the Indian Railways as a large evolving organisation with multifarious, interdependent technical operations.

• To acquaint the Officer Trainees with the seven Principles of Public Life essential for Good Governance: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty and Leadership.

• To foster the attitudes and values that every civil servant should possess.

OUR COMMITMENT

• To provide exposure to the best teaching material and resource persons to facilitate your professional, intellectual and emotional growth.

• To be courteous, friendly and responsive to your needs and aspirations.

• To be impartial, principle-centered and value-driven.

• To provide you with an environment of inquiry and freedom, but yet imbued with discipline, to foster your professional growth.

Official Website of India Railways www.indianrailways.gov.in

Official Website of IRITM www.iritm.indianrailways.gov.in

Official Website of IRTS www.irts.org.in

Indian Railways Passenger Reservation Enquiry www.indianrail.gov.in

Course Director’s e-mail ID cd.irts10@gmail.com

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COURSE DESIGN

The Course is a transition from the academic world of the college and universities to the structured system of the transportation world of Indian Railways. The course is designed in a manner so as to achieve the objectives outlined by arranging a combination of academic inputs, field learning and co-curricular activities. During this transition we shall endeavor to provide appropriate training inputs which would be useful to officers in understanding the basic concepts of Railway functioning and the rules and regulations which are necessary for effective performance in Indian Railways. Officer Trainees shall also acquire the personality traits and attitudes necessary for effective functioning and also to learn to harness the productive potential of Indian Railways staff.

ACADEMIC INPUTS

Broad Academic contents of the Probationary Training:

Freight and Passenger Operations & Business training based on the following broad categorization:

• Operating Phase I • Operating Phase II • Commercial Phase I • Commercial Phase II

Other areas of study would be :

• Safety • Finance & Accounts • Audit, Vigilance • Computers Systems & IT • Stores • Security • Personnel Management and Establishment • Mechanical Engineering • Civil Engineering • Signal & Telecom Engineering • Electrical Engineering • Research And Development • Public Relations

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TRAINING OVERVIEW

S.N. Training Items Training Period

1. Joining at IRITM 1 Week

2. Foundation Course at Railway Staff College, Vadodara 10 Weeks

3. Phase 1 at IRITM 8 Weeks

4. Zonal Railway Training Institute 6 Weeks

5. Phase 2 at IRITM 7 Weeks

6. Field Training : Operating, Commercial & Control Training Divisional attachment – Coal, Steel and Iron Ore Loading Divisions on SER/ECoR/SECR/ER/ECR

10 Weeks

7. Visit To Core Areas-Suburban & Konkan Railway 1 Week

8. Visit To Core Areas-Food Grain Loading Area & POL 1 Week

9. Traffic Accounts Office Station Inspection With TIA & DCPM Office (Cash Office)

1 Week

10. Cement & Fertilizer, Sidings, Rail Side Warehousing(PFT) 1 Week

11. Visit to Ports 1 Week

12. IT Classes by CRIS 2 Weeks

13. Carriage &Wagon Depot 1 Week

14. Delhi Metro Rail Corporation & CONCOR 1 Week

15. Railways Claims Tribunal 1 Week

16. Catering & Tourism 1 Week

17. Visit to Centralized Training Institutes-IRICEN,IRIMEE, IRISET, IRIEEN , C-TARA

6 Weeks

19. IC Centre of Governance ,Panchgani 1 Week

20. Management Training 4 Weeks

21. Induction Courses at Railway Staff College/ Vadodara 4 Weeks

22. Zonal Railway Attachment 3 Weeks

23. Project Presentation & Review of Training at IRITM 1 Week

24. Parliamentary Attachment 1 Week

25. Railway Board Attachment, IRCTC, CRIS 1 Week

26. LBSNAA, NPA, Indian Audit and Accounts Academy, Postal Staff College, CBI Academy, Customs & Central Excise Academy, Forest Academy

4 Weeks

TOTAL 78 WEEKS

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WEEKLY SCHEDULE UPTO JUNE 2012

WEEK PERIOD PLACE SUBJECTS

1

12.12.11 – 16.12.11 IRITM

Introduction to Indian Railways & Indian Railway Traffic Service , Role of Traffic Department in Indian Railways

2-11

19.12.11 – 23.02.12 Railway Staff college,

Vadodara

Railway Foundation Course

12-16 27.02.12 – 30.03.12 (Field Visit 05.03.12-

09.03.12)

IRITM +

One week field visit

(Phase I)

Introduction to Railway Act Operating : • Train Operations & Staffing. • Control functions. • Passenger Train Operation. • Time Tabling • Freight Train Operation. • Modern Technology Tools in Train Operations.

Commercial: • Function and Organization of Commercial

Department • Booking & Reservation(Passenger Segment) • Modern Technology Tools in Commercial

Business. • Ticket Checking, Inspections, Frauds and

Embezzlements • Coaching Business –Parcel & Luggage. • Passenger Amenities. • Freight Business. • Claims.

Safety: • Module on GSR • Preparation of Station Working Rules (SWR) • Preparation of Engineering and Signaling plan • Non Interlocked working • Accidents & Investigation

17-22 02.04.12 – 11.05.12 ZRTI Udaipur & Chandausi

Training in basics of Transportation

23-24 14.05.12 – 25.05.12 Phase I (contd.)

Field Visit/ Yard Training

25-26 28.05.12 – 08-.06.12 IRITM Phase – I Examination Valediction IRTS 2009 Exam Batch

27-29 11.06.12 – 29.06.12 Centralized Training Institutes or Field Training

Note: This is a broad, indicative schedule. Changes and additions, if any, would be advised at appropriate time during the course of training.

Tell me and I’ll Forget; show me and I may remember; involve me and I’ll understand – Chinese Proverb

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FIELD TRAINING DIARY

Each Trainee is required to maintain a field training diary. This will need to be filled in by the trainee officer based on field observations and learning, and extensive train travel experience.

The contents of the field diary should be analytical and convey some real learning instead of superficial comments.

Diary contents would be evaluated out of 10 marks by the nominated faculty.

SESSION TIMINGS

Classes will be of 55/50 minutes duration both in the forenoon and in the afternoon, interspersed with a 5 minute break in between. Tea Breaks would be of 20 minutes duration. The session plan for each day will be as follows: Forenoon:

Session Classes Timings

1 9:30-10.25 I

2 10.30-11.20

Tea Break

3 11.40-12.35 II

4 12.40-13.30

LUNCH: - 13:30 to 14:30

Afternoon:

Session Classes Timings

5 14.30-15.25 III

6 15.30-16.20

Tea Break

IV 7 16.45-18.00

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OUR EXPECTATIONS

PUNCTUALITY: We believe that punctuality forms the basic fulcrum around which discipline revolves. We expect that you will reach the venue of any scheduled event, academic or otherwise, five minutes ahead of time and will be seated in your allotted place-position at least five minutes before the event. This is our first expectation from you and we hope that you will not give us any occasion to remind you of it during the course.

ABSENCE: Absence from the class or any other duty will immediately invite a memo from course director to the concerned probationer. If explanation is not satisfactory, officer will be treated as on leave. Repeated instances will invite further disciplinary action.

BEHAVIOUR: We expect the highest standards of behaviour and decorum, befitting an officer - both inside and outside the Institute. We expect you to be courteous and well mannered towards each other, with staff and with the faculty.

PARTICIPATION: This is your course. What you get out of it will depend a good deal on what you put into it. We would like you to participate fully in all the activities that make-up the Course. Do let us know where the bottlenecks are or where you see a possibility for further improvement. When you participate in classroom discussions we expect you to be polite and considerate to all others present.

DISCIPLINE: Discipline is non-negotiable. As civil servants, a strict code of conduct and norms of behaviour bind each of us. We expect you to follow the code of conduct and these norms of behaviour in letter and spirit and set for yourselves the highest standards.

DRESS CODE: Male probationers are to wear shirt, trousers, socks and shoes whenever they enter the administrative building and mess during working hours (0930-1800). Corresponding dress for lady probationers is sarees/salwar suits. Casual wear such as Jeans, T-shirts, sweat shirts, sandals, floaters, slippers, etc. is not permitted in the classrooms and administrative building at any time. On formal occasions (visits of any officer of the rank of General Manager and above or on any occasion notified by the administration as such) male probationary officers will wear IRTS tie and lady probationary officers will wear sarees in sober colors. During winter, male officers will wear ties and coat/jacket on formal occasions. Any one not adhering to the dress code will not be permitted to attend the class and would be liable for action as applicable in the case of absence from class. All Probationary Officers will wear their I-cards/Lapel Card during working Hours.

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CELL PHONES: All cell phones are to be switched off in the class room. Any cell ringing will invite an immediate fine of Rs.100/- towards Alumni Association. LEAVE: Normally no leave is permitted while at IRITM. In case of emergency, applications for casual leave have to be submitted to Course Director at least 1 day in advance. Officers can proceed on leave only after leave has been sanctioned to them. In case any trainee while at IRITM is availing leave, they will be required to submit their duty card pass at IRITM. MESS/HOSTEL ETIQUETTE: During working hours Officers Trainees are to wear notified attire in the Mess. Casual attire is permitted only for Dinner and on Weekends. Officers are expected to maintain decorum in the Mess. Services of catering, sanitation and other staff for running personal errands of probationers are not permitted. Room service in catering is also not permitted except when the probationer is on sick leave.

BEHAVIOUR DURING GUEST LECTURES

• Never leave the class till the guest speaker leaves. Courtesy demands that you rise from your chairs at the end of the session and wait till the guest speaker leaves the room.

• While we encourage you to put up questions to the Guest speakers, please learn to

be careful in framing of the same and the need to be polite and dignified. Please remember that they are the guests of the Institute and have to be given due respect and regard. They also have the highest expectations from you.

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STANDARDS FOR CONDUCT AT IRITM

GENERAL CONDUCT:

• Residence in the campus is compulsory.

• Officer Trainees should not play loud music in their rooms or speak loudly in lounges or the corridors.

• Keeping or consuming alcoholic drinks in the hostel is not permitted.

Inebriated conduct will invite expulsion from the course and action under Conduct Rules.

• Smoking is not permitted in class-rooms, mess, or in the auditorium. • The entire range of activities at the Institute, including co-curricular

and extra-curricular activities, are integral parts of the course and Officer Trainees are required to take active part in all of them.

• Redressal of grievances, if any, should be sought within the Institute.

A direct representation to the Ministries of the Government of India, without going through the proper channel, violates the Conduct Rules.

CONDUCT IN CLASS:

• Officer Trainees are assigned specific seats in the lecture halls. Each Officer Trainee is expected to take the assigned seat before the session commences. Attendance would be taken in accordance with the seating arrangement.

• The Institute encourages freedom of expression and diverse

viewpoints. Alert and active participation in class room sessions is encouraged and expected. Politeness in discussions is a hallmark of an officer. You are expected to listen carefully to the views of others and raise your hand to be called upon by the presiding officer, before making any points of your own. Officer Trainees are also free to meet faculty members after the class, to seek any further clarifications.

Conduct is three fourths of our life and its largest concern – Arnold Mattew

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SEVEN PRINCIPLES OF PUBLIC LIFE

SELFLESSNESS Holders of public office should take decisions solely in terms of the public interest. They should not do so in order to gain financial or other material benefits for themselves, their family, or their friends.

INTEGRITY Holders of public office should not place themselves under any financial or other obligation to outside individuals or organizations that might influence them in the performance of their official duties.

OBJECTIVITY In carrying out public business, including making public appointments, awarding contracts, or recommending individuals for rewards and benefits, holders of public office should make choices on merit.

ACCOUNTABILITY Holders of public office are accountable for their decisions and actions to the public and must submit themselves to whatever scrutiny is appropriate to their office.

OPENNESS Holders of public office should be as open as possible about all the decisions and actions that they take. They should give reasons for their decisions and restrict information only when the wider public interest clearly demands.

HONESTY Holders of public office have a duty to declare any private interests relating to their public duties and to take steps to resolve any conflicts arising in a way that protects the public interest.

LEADERSHIP Holders of public office should promote and support these principles by leadership and example.

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PROJECT ASSIGNMENT AND GROUP PRESENTATIONS

IRITM places emphasis on experiential learning and report writing skills. Trainees would be allotted specific projects on important topics during the course of the Training. They will be required to present these reports in written as well as oral form in small groups .Schedule for project presentation would be indicated in the weekly time table.

AWARDS AND PRIZES

IRITM has instituted the following awards and prizes based on the assessment of the performance of the IRTS probationers during the training period. These would be presented during the Valediction Ceremony at the end of the Probation period.

1. Best Probationer 2. Esprit The Corps 3. Best Academic Performance 4. Best Sportsperson

OFFICE BEARERS OF THE BATCH

The probationers are required to select the following office bearers through nominations/voting:

1. Class Representative(CR) 2. Secretary Mess Club + 3 Mess duty Officers 3. Secretary Sports Club 4. Secretary Cultural Club 5. Secretary Social Service Club 6. Secretary Environment Club 7. Secretary Literary Club

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EXTRA CURICULAR ACTIVITIES

Each probationer require to give his/her preferences to any of the following six clubs

1. Cultural Club 2. Social Service Club 3. Environment Club 4. Literary Club 5. Sports Club

ALUMNI ASSOCIATION

AIMS & OBJECTIVES

To enable the alumni to participate in activities which would contribute to the general development of the Institute.

To contribute towards the welfare of the alumni.

Contribution towards Alumni Association of .100 /- from each Officer Trainee is required to be made.

FACILITIES AT IRITM

Fully equipped computer lab with internet facility.

Well stocked library (5000 plus books, 40 subscription journals/ magazines).

Outdoor and Indoor Games facilities, Swimming pool & Gymnasium.

SBI ATM & Coin Dispensing Machine.

A.C. Bus for weekend /field trips.

Extensive landscaped campus, walking tracks.

Don’t walk in front of me; I may not follow. Don’t walk behind me; I may not lead. Just walk beside me and be my friend - Albert Camus

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Railway Week Function - IRTS Probationary officers of 2009 batch with Sri B.L. Joshi HE Governor of Uttar Pradesh – April 16, 2011

Valedictory Function - IRTS Probationary officers of 2008 batch with Sri M.S. Gujral, Former CRB & Sri Shri Prakash, Former Member Traffic

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Club Activities

Cultural

Sports Literary

Environment

Social Services – Health checkup & Education

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Qualifications & Experience M. A. (Political Science), LLB, Diploma in French Language, Photography & Journalism from Allahabad University Worked as DRM/LJN Division, Executive Director/ RDSO, Sr.DCM/LKO, Visiting Faculty member of IIM. Paper presented in various national & international Journals

Qualifications & Experience M. A. (Political Science), University of Allahabad Worked as Addl. DRM/LKO /Northern Railway,CCM /Freight Marketing, NER, Sr. DOM /LJN,Dy. COM /NER, Dy. CCM /Catering/NER,DCM & DSO/Sonepur Division

Qualifications & Experience MBA (1982-University of Lucknow), PhD (2003) Jamna Lal Bajaj Institute of Management Studies, University of Mumbai. Worked as Dy. Director /LBSNAA, Mussorie, Director/Finance, RDSO, Sr. DFM /LKO/N. Rly.,Dy. FA&CAO /WR, ADFM/Mumbai Division

Qualifications & Experience M.A from JNU, New Delhi Worked as Sr. Divisional Commercial Manager/MB, Sr. DOM/LKO/NR, Secretary to GM / NER / GKP,Area Manager/GKP, Assistant Operations Manager/ Sonepur Division

Qualifications & Experience Bachelor of Arts Worked as Dy. COM /NCR, Sr. DOM /RNY/NFR,Area Manager /BPB/NFR, Area Manager /KIR/NFR, AOM/KIR/NFR

Qualifications & Experience M. Sc (Botany) Worked as Dy COM/NER, DOM/LJN/NER, DCM/LJN/ & BSB, NER, Sr. Traffic Manager/ NER/GKP, Secy. / CCM/NER, AOM / Samastipur

FACULTY PROFILE

Mrs. Ashima SinghIRTS, 1979 Director IRITM

Sri Ajaya Pratap SinghIRTS, 1985 Dean IRITM

Dr. Kalpana DubeIRAS, 1987 Sr. Prof. (PPP & Finance)

Sri Ashwini Srivastava IRTS, 1997 Professor (Disaster Management)

Sri Rajesh KumarIRTS, 1997 Prof. Administration

Sri Akhilesh Kumar Pandey IRTS, 1997 Prof. Operations

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NAME DESIGNATION E mail CUG No.

Smt. Ashima Singh Director e.dir.iritm@gmail.com 9794862000

Sri A.P. Singh Dean dean.iritm@gmail.com 9794862001

Dr. Kalpana Dube Sr. Prof. (Finance & PPP) spfn.iritm@gmail.com 9760530902

Sri Ashwini Srivastava Prof. (Disaster Management) & Course Director [IRTS(P)-2010 batch]

prdm.iritm@gmail.com cd.irts10@gmail.com

9794862003

Sri Rajesh Kumar Prof. (Administration) padm.iritm@gmail.com 9794862002

Sri A.K. Pandey Prof. (Operations) plog.iritm@gmail.com 9794862004

Name Allotted Work e-mail ID CUG Kuldeep Kumar IRTS Training icc.iritm@gmail.com 9794862009 A.K. Srivastava IRTS Training, New Academic Block,

Disaster Mgmt. Courses, Sports icc.iritm@gmail.com 9794845641

Arnold Rebello PS to Director ps.dir.iritm@gmail.com 9794862008 Dharmendra Verma

PA to Director pa.dir.iritm@gmail.com 9794862005

Sukhbir Singh Procurement & Stock sih.iritm@gmail.com 9794862006 A.K.Srivastava Finance, TA Bills pppsri@rediffmail.com 9794839439 Chandan Bhattacharjee

Training ,Special Courses of Traffic Costing sil.iritm@gmail.com 9794862007

Madan Sen Staff Establishment & Transport, Passes/PTOs

icg.iritm@gmail.com 9794862010

Manoj Pandey Library icc2.iritm@gmail.com 9760530903 Awadhesh K. Singh

Hostel & Mess, Horticulture ioh.iritm@gmail.com 9794862011

Kishor Mehta PPP Cell, Infra & PPP Courses, Publications

ipr.iritm@gmail.com 9794862012

Vijay Kulshreshtha

Administrative Work it1.iritm@gmail.com 9794839437

M A J Ansari Reservation, PRS Training, S&T Complaints

it2.iritm@gmail.com 9794862014

Pradeep Padalia Logistics & IT Courses, New Facilities, IT, Works Programme & website

it.iritm@gmail.com 9760530904

Manish Mishra ORH, Civil & Electrical Maintenance, Security

citc.iritm@gmail.com 9794862013

Pawan K.Sharma

PRS, Horticulture, Catering & ITC Courses pks.iritm@gmail.com 9794839438

Ajab Singh IRTS Training ipl.iritm@gmail.com 9794845640 Chandrashekhar JE/ Telecom chandrashekhar.shekhar

239@gmail.com 9794833833

Vijay Shashi PS to ED pairitm@gmail.com 9794845643 Rahul Gupta PS to Dean padean.iritm@gmail.com 9794845642

STAFF AT IRITM

FACULTY AT IRITM

IRITM EMBLEM & MOTTO

Vayam Rashtre Jagreyam

The IRITM emblem has been designed on the basis of the following

concepts:

i. The wheel on rail, i.e. the rail-wheel interaction, which is the basis of all railway transportation.

ii. The wheel has 16 spokes representing the 16 Zonal railways.

iii. The “Gyana Deepam” represents the light of learning, signifying the objectives for a training institution imparting wisdom.

iv. The wheat stem with the kernel-cob is a very secular symbol of

prosperity and well-being in the Indian society.

v. The motto “Ok;a jk"Vªs tkx`;ke” is taken from Yajurveda (9:23).

vi. The exact Hindi meaning of this exhortation is ge jk"Vª ds izfr tkx`r gksaA

IRITM draws sustenance and strength from the noble objectives enshrined in this motto and the emblem.

Indian Railways Institute of Transport Management (Government of India – Ministry of Railways)

Hardoi By- Pass Road, P.O. Manak Nagar, Lucknow (UP) - 226011 Tele: (BSNL) 0522-2471961, (Rly) 48150, 48118, Fax : 0522-2471961

website : www.iritm.indianrailways.gov.in