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1 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 10 | April 2020

كات تقرير مختصر عن نتائج قياس جودة خدمات شب2020المحمول عن شهر مايو

2020يوليو 1إصدار


" انفوجراف"رمس توضيحي الصوتيةدماتاخلملؤرشات جودة

٢٠٢٠مايواحملمول يف شهر


" انفوجراف"رمس توضيحي البياانت ملؤرشات جودة خدمات

٢٠٢٠مايواحملمول يف شهر


طاريف• خدماتجودةراقبةملالقويماملركزاليومأ صدرللمواطنني؛املقدمةالتصالتخدماتجودةحتسنيعيلال تصالتلتنظميالقويماجلهازحرصا

اجراءمتحيثمرص؛يفلعامةلاالتصالترشاكتمناملقدمةوالانرتنتالصوتخدماتودةجلمايوشهرقياساتلنتاجئتقريرهقويمالللجهازالتابعالتصالت

ىلواملقسمة،العربيةمرصمجهوريةيفابلساكناملأ هوةلاملناطقمنمرتكيلوالف26منيقربملاالشهرخاللاخلدمةجودةاختبارات مدينة81منيقربماا

جراءوالبياانتالصوتخلدماتالقياساتمتتحيثويح؛ ىلابل ضافةالاختباريةاملاكملاتمنالآلفمئاتاب .للمحمولياانتالب خدماتاختباراتا

:أ مههامنواليتادلوليةللمعايريوفقاالصوتيةاخلدماتجودةتقيمييمت•

oاملاكملةبدءعدممؤرش(Call block)الصوتيةاملاكملةبدءعىلالعميلقدرةعدمعنيعربوهو.

oاملاكملةانقطاعمؤرش(Call drop)الصوتيةاملاكملةاثناءاخلطانقطاععنيعربوهو.

oاملاكملةصوتجودةمؤرش(Voice quality)الصوتيةاملاكملةاثناءالصوتجودةمس توىمتوسطعنيعربوهو.

:أ مههاملعايريوفقاللمحمولالبياانتخدماتاختباراتجودةتقيميمتيفامي•

oانتالبياتزنيلرسعة(Download Throughput)للعميلالش بكةمناحملتوىتزنيلرسعةويه.

oالبياانتحتميلرسعة(Upload Throughput)الش بكةاىلالعميلمناحملتوىحتميلرسعةويه.


:الصوتيةاخلدماتجودة-

:مايوشهريفالصوتيةاخلدماتجودةيفمشألكمنتعايناهنارصدمتاليت(وأ حياءمدن)املناطقاعدادييلفامي

مرصأ مههامن،املاكملاتبدءعدممؤرشيفتأ ثرمنتعاينويحمدينة(8)عددرصدمتعلهيمالقياساختباراتاجراءمتويحمدينة(81)أ صلمن:فودافونرشكةل •

مدينه(7)عدداملاكملاتصوتجودهحيثومنمدينيت،القاهرةيفوأ مههاويحمدينه(1)عدداملاكملاتانقطاعأ وأ كامتلعدمحيثومن،القاهرةيفوالعباس يةاجلديدة

.الاسكندريةغربمناطقالاسكندريةيفوالرحابالقاهرةيفأ مههاويح

العبورأ مههامناملاكملات،بدءعدممؤرشيفتأ ثرمنتعاىنويحمدينة(22)عددرصدمتعلهيمالقياساختباراتاجراءمتويحمدينة(81)أ صلمن:اوراجنولرشكة•

حيثمنو ،مطروحىسومرالاسكندريةغربو رشقيفمناطق،ال سكندريةيفواجلزية،يفزايدوالش يخاكتوبرمنوالسادسالقاهرةيفوالساماجلديدةومرصوالرحاب

.الاسكندريةوغربرشقيفومناطقالقاهرةيفمشسعنيأ مههاويحمدينه(11)عدداملاكملاتصوتجوده

مدينيتأ مههامناملاكملات،بدءعدممؤرشيفتأ ثرمنتعاىنويحمدينة(20)عددرصدمتعلهيمالقياساختباراتاجراءمتويحمدينة(81)أ صلمن:اتصالتولرشكة•

والعبورمدينيتوأ مههاويحمدينه(6)عدداملاكملاتانقطاعأ وأ كامتلعدمحيثومنالشاميل،والساحلالقاهرةيفاملقطمواخلميةوشرباشربااملنيلونرصوومدينةوالعبور

.القاهرةيفواملنيل

مدينيتأ مههامناملاكملات،بدءعدممؤرشيفتأ ثرمنتعاىنويحمدينة(33)عددرصدمتعلهيمالقياساختباراتاجراءمتويحمدينة(81)أ صلمن:ويولرشكة•

سكندريةويفزايدالش يخاجلزيةويفالقاهرة،يفواملقطمواملعاديوحلواناخلميةوشرباوشرباوالعباس يةنرصومدينةوالرحابوالعبور سكندريةوغربرشقيفناطقم ال ال

.اجلزيةيففيصلأ مههاويحمدينه(5)عدداملاكملاتصوتجودهحيثمنو مدينيت،القاهرةيفوأ مههاويحمدينه(3)عدداملاكملاتانقطاعأ وأ كامتلعدمحيثومن،


:البياانتخدمةجودة-

51يفاوراجنلرشكةمتزيرصدمتامجلهوريةمس توىعىلقياسمنطقة81اجاميلمنأ نهالتفصييلالتقريرمنيتضحالبياانتتزنيللرسعةابلنس بة-

متوسطوبلغمنطقة22يفاتصالتلرشكةمتزيرصدمتبيامنالثانية،يفبيتميجا32امجلهوريةمس توىعىلاوراجنلرشكةالرسعةمتوسطوبلغمنطقة

لرشكةالرسعةمتوسطوبلغمناطق7يففودافونلرشكةمتزيرصدمتو،الثانيةيفبيتميجا28امجلهوريةمس توىعىلاتصالتلرشكةالرسعة

مس توىعىلويةلرشكالرسعةمتوسطوبلغواحدةمنطقةيفويلرشكةمتزيرصدمتو،الثانيةيفبيتميجا22امجلهوريةمس توىعىلفودافون

الثانيةيفبيتميجا24امجلهورية

طاريفالتقريرهذايأ يتو - للمس تخدمنياملرصيالسوقيفالتصالتش باكتمشغيلمناملقدمةاخلدماتجلودةالتصالتلتنظميالقويماجلهازمتابعةا

.اخلدماتهذهجودةمبؤرشاتاملس تخدمنيوعيورفع

:أ و سوء للخدمة حسب لك مشغل ومنطقة جغرافيةوفامي ييل قامئة ابملناطق اليت مت رصد هبا حتسن•


National Telecom Regulatory Authority | Benchmarking Report No. 10 | April 2020

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11 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 202011

Benchmarking Report No. 11

MAY 2020

AGENDA

1. Quantitative Information

2. Voice Service Quality & Performance - Cairo

3. Data Service Quality & Performance – Cairo

4. Voice Service Quality & Performance - Giza

5. Data Service Quality & Performance – Giza

6. Voice Service Quality & Performance - Alexandria

7. Data Service Quality & Performance - Alexandria

8. Voice Service Quality & Performance - Delta

9. Data Service Quality & Performance – Delta

10. Voice Service Quality & Performance - Canal

11. Data Service Quality & Performance – Canal

12. Voice Service Quality & Performance – Upper Egypt

13. Data Service Quality & Performance – Upper Egypt

14. Annexes


Executive Summary

Due to the fact that NTRA in Egypt is concerned about maintaining the highest standards of the quality of the

network and getting the market insight about how operators are performing in the market from a QoS/QoE

perspective. NTRA along with Rohde and Schwarz carried out an extensive benchmarking survey of the Mobile

networks in Egypt with focus on the performance of the four operator’s network.

The full scope of measurements performed covers Egypt on monthly basis. Measurement is divided over

seven main regions, Cairo, Giza, Alexandria, Delta, Canal, Red Sea and Upper Egypt. Each area is consisting

of some clusters that will be measured during each month. And the results of each month will be discussed on

this presentation.

This presentation gives a summary view of May-20 measurements that took place in May 2020 for Egypt as

defined in later slides of this presentation, during this survey, a distance of ~ 26,000 KM’s were driven. All

measurements were done in Window time from 8AM to 8PM.

This presentation addressed 2nd, 3rd and 4th generation mobile networks (2G,3G,4G) for the Four licensees

Etisalat, Orange, Vodafone and WE (sorted alphabetically) in outdoors measurements. Key performance

indicators used in the survey are included in Annexes slides at the end of this presentation. For this campaign,

Mobile to Mobile voice scenario approach was followed to better represent customer experience in a

modernized manner.


Quantitative Information

Voice Measurements Number of Tests

Total Number of Voice Calls 63,532

14 / 284

Data Measurements Number of Tests

HTTP Download 68,115

HTTP Upload 68,038

HTTP Browsing - Facebook 67,855

HTTP Browsing – Twitter 67,671

HTTP Browsing – Google 67,971

HTTP Browsing – YouTube 67,901

HTTP Browsing – Yahoo 67,707

YouTube - Video Stream 67,428

Total Ping Attempts 3,434,159

National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020

Methodology

NTRA has preformed drive test that cover all governorates and major highways across the country. The tests were in same time and condition for the four operators to ensure fair comparison.

NTRA measures the major “key performance indicators” (KPI) that directly relate to the public’s experience through Outdoor (in-car user experience). These include block, dropped calls, voice quality, data throughput. (all details will be found on annexes slides)

The drive test results represent a snapshot of the mobile service provider’s network in-car user experience and using a particular type of smartphones to simulate end user. The reported level of service quality may therefore not be exactly comparable with the consumer’s own experience;

The threshold for each KPI in license is mentioned in the legend of each graph. (and it is included in the annexes slides) For better understand the results in reference to the threshold value:

• Every result exceeds the threshold value is considered as a violation to the license terms for Voice KPI’s.

• Every result exceeds the threshold value is considered as a violation to the license terms for Data KPI’s except for Download Throughput and Upload throughput.

• Download Throughput and Upload throughput violation counted when the result is lower than the threshold value.

• We Denotes the violations where penalties are applied as dashed Dark RED Line

• We Denotes the violations where penalties are not applied as Solid Black Line



Executive

Summary


2%

98%

Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs

5% 1%

94%


3%

97%


6%

94%


Licensed-KPI’s Violation Percentage over Egypt (32 zones * 8 KPIs in license = 256 possible violations)


75%

25%

Call blocked Rate MOS < 2.8

100%

Call blocked Rate

87%

13%

Call blocked Rate Call Dropped Rate

64%

22%

7%7%

Call blocked Rate MOS < 2.8 SBR DL SBR UL

Licensed-KPI’s Violation Percentage over Egypt


0%

2%

4%

6%

8%

10%

12%

Call Blocked Rate

Call Blocked Rate - Zones

19


Call Dropped Rate - Zones

20

0%

1%

2%

3%

4%

5%

Call Dropped Rate

2.61%

2.01%2.45%

2.44%

4.46%

2.17% 3.17%2.26%

3.28%

5.00%

2.11%


CSFB Failure Rate - Zones

21

0%

1%

2%

3%

4%

5%

CSFB Failure Rate


Voice Speech Quality - Zones

22

0%

5%

10%

15%

20%

Voice Speech Quality on Sample < 2.8

10.84%11.92%

10.36%

10.99%

11.11% 10.89%

10.52%13.03%

10.12%

11.65%

10.78% 11.59%

11.06%

10.50% 14.02%

10.72% 12.24%

16.41%

11.19% 25.84%10.81%

12.29%

12.93%

12.14%

15.45%

13.67%


Download Throughput [kbps] - Zones

23

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

55,000

HTTP Download Throughput [kbps]


Upload Throughput [kbps] - Zones

24

0

5,000

10,000

15,000

20,000

25,000

30,000

HTTP Upload Throughput [kbps]


Download Session Blocked Ratio - Zones

25

0%

5%

10%

15%

Download Session Block Ratio


Upload Session Blocked Ratio - Zones

26

0%

5%

10%

15%

Upload Session Failure Ratio


Download Session Setup Time - Zones

27

0

2

4

6

8

10

Download Session Setup Time [sec]


Upload Session Setup Time - Zones

28

0

2

4

6

8

10

Upload Session Setup Time [sec]

AGENDA














14. Annexes



Zones Definition

30

Cairo

Cair

o Z

1

Madinity

Obour

Rehab

Sherouk

Tagamoaa

Cair

o Z

2 Heliopolis 1

Heliopolis 2

Nasr City 1

Nasr City 2

Cair

o Z

3

Ain Shams

ElMarg

ElSalam

Qobba Gardens

Cair

o Z

4

Abbasia

AlManyal

Shobra

Shobra ElKhamia

Zamalek

Cair

o Z

5 Helwan 1

Helwan 2

Maadi

Mokattam


Voice

Service

KPI’s


2/3/4G: Short CallAccessibility: Call Blocked Rate

32

Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

0%

1%

2%

3%

4%

5%

Zone 1 Zone 2 Zone 3 Zone 4 Zone 5


0%

2%

4%

6%

8%

Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal

Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown

Helwan 1 Helwan 2 Maadi Mokattam

Call Blocked Rate

2.30%

1.32%

1.12%

0.89%

0% 1% 2% 3% 4% 5%

Call Blocked Rate - Overall


Retainability: Call Dropped Rate

33

Voice Call Retainability is represented by call drop rates.

0.63%

0.78%

0.15%

0.55%

0% 1% 2% 3% 4% 5%

Voice Call Droped Rate - Overall

0%

1%

2%

3%

4%

5%




Voice Call Droped Rate

0%

1%

2%

3%

4%

5%


Voice Call Droped Rate - Zones

2/3/4G: Short Call


Accessibility: CSFB Failure Rate [%]

34

0.02%

0.00%

0.00%

0.02%

0% 1% 2% 3% 4% 5%

CSFB Failure Rate - Overall

CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &

unsuccessful). When there is 4G (LTE) present before starting the session.

0%

1%

2%

3%

4%

5%




CSFB Failure Rate

0%

1%

2%

3%

4%

5%



2/3/4G: Short Call


Speech Quality: MOS Voice Speech Quality < 2.8

35

3.95%

3.24%

4.89%

4.34%

0% 10% 20%

Voice Speech Quality on Sample < 2.8 - Overall

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

0%

5%

10%

15%

20%





0%

5%

10%

15%

20%


Voice Speech Quality on Sample < 2.8 - Zones

2/3/4G: Short Call


Accessibility: Call Access Time [sec.]

36

Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to

the receiving terminal.

0

5

10

15




Call Access Time

0

5

10

15


Call Access Time - Zones

10.00

9.56

7.60

6.66

0 5 10 15

Call Access Time - Overall

2/3/4G: Short Call


Accessibility: CSFB Delay [sec.]

37

CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

0

1

2

3

4

5




Circuit Switch Fall Back Delay

0

1

2

3

4

5


Circuit Switch Fall Back Delay - Zones

0.87

0.83

0.84

0.67

0 1 2 3 4 5

Circuit Switch Fall Back Delay - Overall

2/3/4G: Short Call


Accessibility: Telephony Return Delay [sec.]

38

Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end

0

1

2

3

4

5




Telephony Return Delay

0

1

2

3

4

5


Telephony Return Delay - Zones

0.61

0.59

0.78

0.71

0 1 2 3 4 5

Telephony Return Delay - Overall

2/3/4G: Short Call


Voice

Speech

Quality

KPI’s


Speech Quality: MOS Scores

40

0

1

2

3

4

5




Voice Speech Quality

0

1

2

3

4

5



3.39

3.42

3.41

3.41

0 1 2 3 4 5

Voice Speech Quality - Overall


Speech Quality: Call technology Usage & Codec Base Usage

41

Call technology Usage represents the call technology

used over call period. The more calls on 3G (UMTS) the

better MOS served.

Codec Base Usage represents the codec used over the call where AMR

wideband (AMR WB) leads to better voice quality experience by the end

user than the AMR Narrowband (AMR NB)

99%

99%

100%

98%

1%

1%

0%

2%

0% 25% 50% 75% 100%

We

Etisalat

Orange

Vodafone

Call Technology Usage Overall

3G

2G

0.10%

0% 20% 40% 60% 80% 100%

AMR NarrowBand

AMR WideBand

EFR

Codec Base Usage


Failed &

Dropped

Calls

Causes


Analysis: Dropped Calls Causes

43

16%3%

38%6%

9%

28% 2G Quality

3G Coverage

3G Quality

Core Network

Mobility Issue

RAN Issue

34%

22%

22%

22%

2G Quality

3G Quality

Core Network

RAN Issue

7%

33%

2%

2%

56%

2G Quality

3G Quality

Core Network

Mobility Issue

RAN Issue

3%

28%

8%

5%

56%

2G Quality

3G Quality

Core Network

Mobility Issue

RAN Issue


All Operators: Dropped Calls Locations 1/2

44



45


Analysis: Failed Calls Causes

21%

2%

4%

12%

12%

17%

2%

2%

29%

3G Quality

4G Coverage

Core Network

CSFB Issue

Mobility Issue

No service

Other

Paging Issue

RAN Issue

1%

8%11%

1%

14%

18%

47%

3G Coverage

3G Quality

4G Quality

Core Network

CSFB Issue

Mobility Issue

RAN Issue

13%

1%

13%

3%

23%

8%

5%

1%

9%

23%

3G Quality

4G Coverage

4G Quality

Core Network

CSFB Issue

Mobility Issue

No service

Other

Paging Issue

RAN Issue

0.7%

1%

10%

1%

13%

4%

14%

9%5%2%2%

38%

2G Quality

3G Coverage

3G Quality

4G Coverage

4G Quality

Core Network

CSFB Issue

Mobility Issue

No service

Other

Paging Issue


All Operators: Blocked Calls Locations 1/2

47



48

AGENDA














14. Annexes



Data

Service

KPI’s


Free Mode Throughput Per Test Type

51

NETWORK PERFORMANCE TEST USER EXPERIENCE TEST

-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

20 sec Continuous Download(400 MB file)

15 sec Continuous Upload(200 MB file)

20 MB File Download 2 MB File Upload

Max

imu

m t

hro

ugh

pu

t

Ave

rage

th

rou

ghp

ut

Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max


FDTT HTTP Download Transfer Throughput – Network Performance

25875

26871

32235

21940

0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000

400 MB File FDTT HTTP Download [kbps] - Overall

0

2,500

5,000

7,500

10,000

12,500

15,000

17,500

20,000

22,500

25,000

27,500

30,000

32,500

35,000

37,500

40,000

42,500

45,000


Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra ShobraElKhamia

Zamalek_DownTown


400 MB File FDTT HTTP Download Throughput [kbps]

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000


400 MB File FDTT HTTP Download Throughput [kbps] - Zones


FDTT HTTP Upload Transfer Throughput – Network Performance

14233

20487

24114

10088

0 5,000 10,000 15,000 20,000 25,000 30,000

200 MB FDTT HTTP Upload Throughput [kbps] - Overall

01,5003,0004,5006,0007,5009,000

10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,00031,50033,00034,50036,000



Zamalek_DownTown


200 MB FDTT HTTP Upload Throughput [kbps]

0

5,000

10,000

15,000

20,000

25,000

30,000


200 MB FDTT HTTP Upload Throughput [kbps] - Zones


HTTP Download Session Blocked Rates

0.20%

0.13%

0.27%

0.17%

0% 5% 10%

Download Session Blocked Ratio - Overall

0%

2%

4%

6%

8%

10%




Download Session Blocked Ratio

0%

2%

4%

6%

8%

10%




HTTP Upload Session Blocked Rates

0%

2%

4%

6%

8%

10%



0%

2%

4%

6%

8%

10%




Upload Session Blocked Ratio

0.35%

0.93%

0.04%

0.17%

0% 5% 10%

Upload Session Blocked Ratio - Overall


HTTP Download Average Session Setup Time

0.13

0.16

0.12

0.16

0 2 4 6 8 10

Average Session Setup Time [sec] - Overall

0

2

4

6

8

10


Average Session Setup Time [sec] - Zones

0

2

4

6

8

10




Average Session Setup Time [sec]


HTTP Upload Average Session Setup Time

0

2

4

6

8

10



0

2

4

6

8

10





0.10

0.11

0.04

0.05

0 2 4 6 8 10



Throughput

KPI’s Customer

Experience


HTTP Download Throughput – Customer Experience

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000



Zamalek_DownTown


20MB Download Throughput [kbps]

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000


20MB Download Throughput [kbps] - Zones

24,370

27,202

30,953

21,355

0 10,000 20,000 30,000 40,000

20MB Download Throughput [kbps] - Overall


HTTP Upload Throughput – Customer Experience

0

5,000

10,000

15,000

20,000



Zamalek_DownTown


2MB Upload Throughput [kbps]

0

5,000

10,000

15,000

20,000


2MB Upload Throughput [kbps] - Zones

8,539

11,178

11,618

4,350

0 5,000 10,000 15,000

2MB Upload Throughput [kbps] - Overall


Browsing

& YouTube

Service

KPI’s


Session Failure Ratio

62

0%

1%

2%

3%

4%

5%





0%

1%

2%

3%

4%

5%


Session Failure Ratio - Zones

0.54%

0.40%

0.07%

0.33%

0% 1% 2% 3% 4% 5%

Session Failure Ratio - Overall


Session Time

63

0

2

4

6

8

10




Average Session Time

0

2

4

6

8

10


Average Session Time - Zones

3.34

4.56

3.66

3.98

0 2 4 6 8 10

Average Session Time - Overall



64

0%

5%

10%





0%

5%

10%



0.49%

0.22%

0.04%

0.19%

0% 5% 10%



Session Time

65

0

2

4

6

8

10





0

2

4

6

8

10



1.89

2.18

1.84

2.08

0 2 4 6 8 10




66

0%

2%

4%

6%

8%

10%




YouTube Session Failure Ratio

0%

2%

4%

6%

8%

10%


YouTube Session Failure Ratio - Zones

0.70%

0.29%

0.45%

0.65%

0% 2% 4% 6% 8% 10%

YouTube Session Failure Ratio - Overall


Freezing Time [msec]

67

0

500

1,000



Zamalek_DownTown


Freezing Time

0

100

200

300

400


Freezing Time - Zones

36

58

32

114

0 50 100 150

Freezing Time - Overall


Video Quality

68

0

1

2

3

4

5




Video Quality - VMOS

0

1

2

3

4

5


Video Quality [VMOS] - Zones

4.09

4.09

4.09

4.08

0 1 2 3 4 5

Video Quality [VMOS] - Overall


Time to 1st Picture

69

0

1

2

3

4

5




Time to First Picture [s]

0

1

2

3

4

5


Time to First Picture [s] - Zones

1.69

1.72

1.60

1.93

0 1 2 3 4 5

Time to First Picture [s] - Overall


Image Resolution

0%

20%

40%

60%

80%

100%

1088 720 480 360 240 144

Youtube - Image Resolution

AGENDA














14. Annexes



Zones Definition

72

Giza

Giz

a Z

1

Zayed 1

Zayed 2

6th of Oct 1

6th of Oct 2

Giz

a Z

2 Faisal

Haram

Giz

a Z

3 Embaba

Mohandseen


Voice

Service

KPI’s


Accessibility: Call Blocked Rate

74


0%

1%

2%

3%

4%

5%

Zone 1 Zone 2 Zone 3


1.03%

0.69%

1.61%

0.55%

0% 1% 2% 3% 4% 5%


0%

1%

2%

3%

4%

5%

6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

Call Blocked Rate

2/3/4G: Short Call



75


0.28%

0.37%

0.23%

0.28%

0% 1% 2% 3% 4% 5%


0%

1%

2%

3%

4%

5%



0%

1%

2%

3%

4%

5%



2/3/4G: Short Call



76



0.00%

0.00%

0.00%

0.00%

0% 1% 2% 3% 4% 5%


0%

1%

2%

3%

4%

5%


CSFB Failure Rate

0%

1%

2%

3%

4%

5%



2/3/4G: Short Call



77


5.76%

3.33%

4.21%

3.49%

0% 5% 10%


0%

5%

10%

15%



0%

5%

10%



2/3/4G: Short Call



78

Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the

receiving terminal.

0

5

10

15


Call Access Time

0

5

10

15



8.89

7.84

7.67

6.62

0 5 10 15


2/3/4G: Short Call



79


0

1

2

3

4

5



0

1

2

3

4

5



0.93

0.79

0.80

0.70

0 1 2 3 4 5


2/3/4G: Short Call



80


0

1

2

3

4

5



0

1

2

3

4

5



0.68

0.62

0.81

0.69

0 1 2 3 4 5


2/3/4G: Short Call


Voice

Speech

Quality

KPI’s



82

0

1

2

3

4

5



0

1

2

3

4

5



3.39

3.55

3.42

3.40

0 1 2 3 4 5




83



better MOS served.




99%

99%

100%

100% 0%

0% 25% 50% 75% 100%

We

Etisalat

Orange

Vodafone


3G

2G

0% 20% 40% 60% 80% 100%

AMR NarrowBand

AMR WideBand

Codec Base Usage


Failed &

Dropped

Calls

Causes



85

34%

33%

33%

3G Quality

Core Network

RAN Issue80%

20%

3G Quality

RAN Issue

12%

50%

13%

25%

2G Quality

3G Quality

Core Network

RAN Issue

67%

16%

17%

3G Quality

Other

RAN Issue



86



87



9%

8%

17%

8%

8%

50%

3G Coverage

4G Quality

CSFB Issue

No service

Other

RAN Issue

11%

23%

3%

17%

14%

3%

3%

26%

3G Coverage

3G Quality

4G Quality

CSFB Issue

Mobility Issue

No service

Other

RAN Issue

13%

7%

53%

7%

20%

3G Quality

4G Quality

CSFB Issue

Mobility Issue

RAN Issue

14% 4%

4%

32%

18%

5%

23%3G Quality

4G Quality

Core Network

CSFB Issue

Mobility Issue

Other

RAN Issue



89



90

AGENDA














14. Annexes



Data

Service

KPI’s



93


-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000




Max

imu

m t

hro

ugh

pu

t

Ave

rage

th

rou

ghp

ut




25489

29309

36877

19207

0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 37,500 40,000


0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000



02,5005,0007,500

10,00012,50015,00017,50020,00022,50025,00027,50030,00032,50035,00037,50040,00042,50045,00047,50050,000





13655

25673

27610

11538

0 5,000 10,000 15,000 20,000 25,000 30,000 35,000


0

5,000

10,000

15,000

20,000

25,000

30,000

35,000



01,5003,0004,5006,0007,5009,000

10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,00031,50033,00034,50036,00037,50039,000





0.00%

0.22%

0.08%

0.17%

0% 5% 10%


0%

5%

10%



0%

5%

10%





0.14%

0.40%

0.00%

0.09%

0% 5% 10%


0%

5%

10%



0%

5%

10%





0.10

0.17

0.10

0.16

0 2 4 6 8 10


0

2

4

6

8

10



0

2

4

6

8

10




HTTP Upload Average Session Setup Time [sec]

0

2

4

6

8

10



0

2

4

6

8

10



0.12

0.12

0.04

0.06

0 2 4 6 8 10



Throughput

KPI’s Customer

Experience



0

10,000

20,000

30,000

40,000



0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000



25,217

28,416

33,309

19,102

0 5,000 10,000 15,000 20,000 25,000 30,000 35,000




0

5,000

10,000

15,000

20,000

25,000



0

5,000

10,000

15,000

20,000



7,874

12,524

14,991

4,658

0 5,000 10,000 15,000 20,000



Browsing

& YouTube

Service

KPI’s



104

0%

1%

2%

3%

4%

5%



0%

1%

2%

3%

4%

5%



0.27%

0.49%

0.00%

0.13%

0% 1% 2% 3% 4% 5%



Session Time

105

0

5

10



0

5

10



3.38

4.43

3.79

3.91

0 2 4 6 8 10




106

0%

1%

2%

3%

4%

5%



0%

1%

2%

3%

4%

5%



0.32%

0.31%

0.04%

0.04%

0% 1% 2% 3% 4% 5%



Session Time

107

0

2

4

6

8

10



0

2

4

6

8

10



2.10

2.30

2.05

2.20

0 2 4 6 8 10




108

0%

1%

2%

3%

4%

5%



0%

1%

2%

3%

4%

5%



0.37%

0.49%

0.04%

0.04%

0% 1% 2% 3% 4% 5%




109

0

100

200

300

400

500

600


Freezing Time

0

50

100

150

200

250

300



30.46

33.80

27.33

74.89

0 50 100 150 200



Video Quality

110

0

1

2

3

4

5



0

1

2

3

4

5



4.09

4.09

4.10

4.09

0 1 2 3 4 5



Time to 1st Picture

111

0

1

2

3

4

5



0

1

2

3

4

5



1.69

1.67

1.58

1.83

0 1 2 3 4 5



Image Resolution

0%

20%

40%

60%

80%

100%

1088 720 480 360 240 144


112

AGENDA














14. Annexes



Zones Definition

114

Alexandria

Ale

x Z

1

East1

East2

East3

East4

East5

Ale

x Z

2 West 1

West 2

Ale

x Z

3

Matrouh

Northencoast


Voice

Service

KPI’s



116


0%

1%

2%

3%

4%

5%

East Alex West Alex Northen Coast


0%

2%

4%

6%

8%

10%

East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

Call Blocked Rate

1.76%

0.51%

1.97%

0.51%

0% 1% 2% 3% 4% 5%


2/3/4G: Short Call



117


0.15%

0.37%

0.22%

0.37%

0% 1% 2% 3% 4% 5%


0%

1%

2%

3%

4%

5%



0%

1%

2%

3%

4%

5%



2/3/4G: Short Call



118

0.00%

0.00%

0.00%

0.00%

0% 1% 2% 3% 4% 5%




0%

1%

2%

3%

4%

5%


CSFB Failure Rate

0%

1%

2%

3%

4%

5%



2/3/4G: Short Call



119

4.51%

4.13%

9.52%

3.67%

0% 10% 20%



0%

10%

20%



0%

10%

20%



2/3/4G: Short Call



120

Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to

the receiving terminal.

0

5

10

15


Call Access Time

8.61

7.24

8.65

6.48

0 5 10 15


0

5

10

15



2/3/4G: Short Call



121


0

1

2

3

4

5



0.76

0.64

0.98

0.66

0 1 2 3 4 5


0

1

2

3

4

5



2/3/4G: Short Call



122


0

1

2

3

4

5



0.69

0.66

1.03

0.74

0 1 2 3 4 5


0

1

2

3

4

5



2/3/4G: Short Call


Voice

Speech

Quality

KPI’s



124

0

1

2

3

4

5



3.41

3.53

3.33

3.41

0 1 2 3 4 5


0

1

2

3

4

5





125



better MOS served.




99%

99%

98%

99%

1%

1%

2%

1%

0% 25% 50% 75% 100%

We

Etisalat

Orange

Vodafone


3G

2G

0% 20% 40% 60% 80% 100%

AMR NB

AMR WB

HR

Codec Base Usage


Failed &

Dropped

Calls

Causes



127

20%

40%

20%

20%

2G Quality

3G Quality

Core Network

RAN Issue100%

3G Quality

40%

60% 3G Quality

RAN Issue

50%50%

3G Quality

Core Network



128



129



14%

43%

29%

14%

3G Quality

Mobility Issue

No service

RAN Issue

4%

4%

4%

29%

11%

48%

3G Quality

4G Coverage

4G Quality

CSFB Issue

Mobility Issue

RAN Issue

14%

29%

43%

14%

3G Quality

CSFB Issue

No service

RAN Issue

4%

4%

9%

17%

29%

25%

4%8%

3G Quality

4G Coverage

Core Network

CSFB Issue

Mobility Issue

No service

Paging Issue

RAN Issue



131



132

AGENDA














14. Annexes



Data

Service

KPI’s



135


-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

200,000

220,000

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000




Max

imu

m t

hro

ugh

pu

t

Ave

rage

th

rou

ghp

ut




25353

36392

36602

31304

0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 37,500 40,000


05,000

10,00015,00020,00025,00030,00035,00040,00045,00050,00055,000



02,5005,0007,500

10,00012,50015,00017,50020,00022,50025,00027,50030,00032,50035,00037,50040,00042,50045,00047,50050,00052,50055,00057,50060,00062,50065,000





15908

23450

24503

11963

0 1,500 3,000 4,500 6,000 7,500 9,000 10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,000


0

3,000

6,000

9,000

12,000

15,000

18,000

21,000

24,000

27,000

30,000



01,5003,0004,5006,0007,5009,000

10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,000





0.38%

0.96%

0.18%

0.32%

0% 5% 10%


0%

5%

10%



0%

5%

10%

15%





0%

5%

10%



0%

5%

10%

15%



0.46%

0.89%

0.18%

0.26%

0% 2% 4% 6% 8% 10%




0.12

0.11

0.12

0.13

0 2 4 6 8 10


0

2

4

6

8

10



0

2

4

6

8

10





0

2

4

6

8

10



0

2

4

6

8

10



0.13

0.13

0.06

0.05

0 2 4 6 8 10



Throughput

KPI’s Customer

Experience



0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

55,000



0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000



25,604

34,281

34,706

29,256

0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000




0

5,000

10,000

15,000



0

5,000

10,000

15,000



8,580

12,482

11,481

4,676

0 5,000 10,000 15,000



Browsing

& YouTube

Service

KPI’s



146

0%

5%

10%

15%



0.54%

0.96%

0.25%

0.19%

0% 1% 2% 3% 4% 5%


0%

5%

10%




Session Time

147

0

5

10

15



3.55

4.05

3.72

3.79

0 2 4 6 8 10


0

2

4

6

8

10





148

0%

5%

10%



0.54%

1.16%

0.12%

0.19%

0% 2% 4% 6% 8% 10%


0%

5%

10%




Session Time

149

0

2

4

6

8

10



2.04

2.05

1.89

1.97

0 2 4 6 8 10


0

2

4

6

8

10





150

0%

5%

10%



1.46%

0.96%

0.37%

0.33%

0% 2% 4% 6% 8% 10%


0%

5%

10%





151

0

50

100

150

200

250


Freezing Time

0

50

100

150



25

26

36

11

0 50 100 150 200



Video Quality

152

0

1

2

3

4

5



0

1

2

3

4

5



4.08

4.08

4.09

4.10

0 1 2 3 4 5



Time to 1st Picture

153

0

1

2

3

4

5



0

1

2

3

4

5



1.80

1.67

1.72

1.69

0 1 2 3 4 5



Image Resolution

0%

20%

40%

60%

80%

100%

1088 720 480 360 240 144


154

AGENDA














14. Annexes



Zones Definition

156

Delta Cities

Delt

a Z

1 Banha

Qalyoub

Qanatir

Delt

a Z

2 10th of ramadan

Faqous

Zagazig

Delt

a Z

3 Damnhour

Kafr Eldawar

Delt

aZ

4 Kafr el Zayat

Tanta - Mahalla

Delt

a Z

5 Desouk

Kafr El sheikh

Delt

a Z

6 Mansoura

Senbelawen

Delt

a Z

7 Domyat

Ras El bar

Delt

a Z

8 Menoufbagour

Shebin el Koum


Voice

Service

KPI’s



158


0%

2%

4%

6%

8%

10%

12%

Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya


0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

20%

22%

24%

Banha Qalyoub Qanatir 10th oframadan

Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla

Desouk - KafrGhounim

Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour

Shebin elKoum

Call Blocked Rate

2.19%

1.88%

1.22%

0.84%

0% 2% 4% 6% 8%


2/3/4G: Short Call



159


0.43%

0.47%

0.27%

0.50%

0% 1% 2% 3% 4% 5%


0%

1%

2%

3%

4%

5%





Shebin elKoum


0%

1%

2%

3%

4%

5%



2/3/4G: Short Call



160



0.04%

0.00%

0.00%

0.00%

0% 1% 2% 3% 4% 5%


0%

1%

2%

3%

4%

5%





Shebin elKoum

CSFB Failure Rate

0%

1%

2%

3%

4%

5%



2/3/4G: Short Call



161


5.30%

4.12%

6.07%

5.06%

0% 5% 10% 15% 20%


0%

10%

20%



0%

10%

20%





Shebin elKoum


2/3/4G: Short Call



162


receiving terminal.

0

5

10

15





Shebin elKoum

Call Access Time

0

5

10

15



8.62

8.04

7.68

6.75

0 5 10 15


2/3/4G: Short Call



163


0

1

2

3

4

5





Shebin elKoum


0

1

2

3

4

5



0.80

0.73

0.69

0.62

0 1 2 3 4 5


2/3/4G: Short Call



164


0

1

2

3

4

5





Shebin elKoum


0

1

2

3

4

5



0.78

0.89

1.13

0.65

0 1 2 3 4 5


2/3/4G: Short Call


Voice

Speech

Quality

KPI’s



166

0

1

2

3

4

5





Shebin elKoum


0

1

2

3

4

5



3.38

3.49

3.35

3.40

0 1 2 3 4 5




167



better MOS served.




99%

100%

99%

98%

1%

0%

1%

2%

0% 25% 50% 75% 100%

We

Etisalat

Orange

Vodafone


3G

2G

0.07%

0% 20% 40% 60% 80% 100%

AMR NB

AMR WB

EFR

Codec Base Usage


Failed &

Dropped

Calls

Causes



169

46%

16%

15%

23%

3G Quality

Core Network

Mobility Issue

RAN Issue

28%

43%

29%

3G Coverage

3G Quality

RAN Issue

9%

8%

33%

17%

33% 2G Quality

3G Coverage

3G Quality

Mobility Issue

RAN Issue

9%

37%

18%

36%2G Quality

3G Quality

Mobility Issue

RAN Issue



170



171



18%

14%

4%

5%

27%

18%

5%9%

3G Quality

4G Coverage

4G Quality

Core Network

CSFB Issue

Mobility Issue

Paging Issue

RAN Issue

3%

3%

13%

3%

6%

22%

3%

47%

2G Quality

3G Coverage

3G Quality

Core Network

CSFB Issue

No service

Paging Issue

RAN Issue

2%

6%

8%2%

8%

2%

4%68%

3G Coverage

3G Quality

CSFB Issue

Mobility Issue

No service

Other

Paging Issue

RAN Issue

4%

4%

2%

28%

11%9%

9%

5%

4%

26%

3G Coverage

3G Quality

4G Quality

Core Network

CSFB Issue

Mobility Issue

No service

Other

Paging Issue

RAN Issue



173



174

AGENDA














14. Annexes



Data

Service

KPI’s



177


-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000




Max

imu

m t

hro

ugh

pu

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Ave

rage

th

rou

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ut




2699029008

31077

24209

0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000


0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000



02,5005,0007,500

10,00012,50015,00017,50020,00022,50025,00027,50030,00032,50035,00037,50040,00042,50045,00047,50050,000





Shebin elKoum




14355

17871

17477

12101

0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000


0

5,000

10,000

15,000

20,000

25,000



01,5003,0004,5006,0007,5009,000

10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,00031,50033,000





Shebin elKoum




0.12%

0.11%

0.24%

0.45%

0% 5% 10%


0%

5%

10%





Shebin elKoum


0%

5%

10%

15%





0.12%

0.07%

0.17%

0.30%

0% 5% 10%


0%

5%

10%

15%



0%

5%

10%

15%





Shebin elKoum




0.13

0.11

0.15

0.15

0 2 4 6 8 10


0

2

4

6

8

10



0

2

4

6

8

10





Shebin elKoum




0

2

4

6

8

10



0

2

4

6

8

10





Shebin elKoum


0.11

0.13

0.08

0.06

0 2 4 6 8 10



Throughput

KPI’s Customer

Experience



0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000





Shebin elKoum


0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000



26,265

28,196

29,720

22,613

0 10,000 20,000 30,000




0

5,000

10,000

15,000

20,000





Shebin elKoum


0

5,000

10,000

15,000



8,378

10,132

9,024

5,297

0 5,000 10,000 15,000



Browsing

& YouTube

Service

KPI’s



188

0%

5%

10%





Shebin elKoum


0%

5%

10%



0.28%

0.43%

0.38%

1.87%

0% 2% 4% 6% 8% 10%



Session Time

189

0

5

10

15





Shebin elKoum


0

5

10

15


Average Session Setup - Zones

3.51

4.24

4.20

4.25

0 2 4 6 8 10

Average Session Setup - Overall



190

0%

5%

10%





Shebin elKoum


0%

5%

10%



0.28%

0.43%

0.24%

1.12%

0% 2% 4% 6% 8% 10%



Session Time

191

0

2

4

6

8

10





Shebin elKoum


0

2

4

6

8

10


Average Session Setup - Zones

2.00

2.17

2.03

2.16

0 2 4 6 8 10

Average Session Setup - Overall



192

0%

5%

10%

15%

20%

25%

30%

35%





Shebin elKoum


0%

5%

10%

15%

20%

25%



0.40%

0.68%

0.70%

0.90%

0% 2% 4% 6% 8% 10%




193

0

500

1,000

1,500

2,000

2,500





Shebin elKoum

Freezing Time

0

200

400

600

800

1,000

1,200



55

60

23

75

0 100 200 300 400 500



Video Quality

194

0

1

2

3

4

5





Shebin elKoum


0

1

2

3

4

5



4.07

4.07

4.09

4.07

0 1 2 3 4 5



Time to 1st Picture

195

0

1

2

3

4

5





Shebin elKoum


0

1

2

3

4

5



1.75

1.79

1.78

1.94

0 1 2 3 4 5



Image Resolution

0%

20%

40%

60%

80%

100%

1088 720 480 360 240 144


AGENDA














14. Annexes



Zones Definition

198

Canal City

Can

al

Z1 Fayed Abou Sultan

Ismailia

Qantara

Can

al

Z2

Sokhna

Suez

Can

al

Z3

PortSaid

Can

al

Z4

Hurghada


Voice

Service

KPI’s



200


2/3/4G: Short Call

0%

2%

4%

6%

8%

10%

Ismailia Suez PortSaid RedSea


2.03%

1.20%

1.04%

0.60%

0% 1% 2% 3% 4% 5% 6%


0%

2%

4%

6%

8%

10%

12%

Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay

Call Blocked Rate



201


2/3/4G: Short Call

0%

1%

2%

3%

4%

5%



0.38%

0.53%

0.15%

0.23%

0% 1% 2% 3% 4% 5%


0%

1%

2%

3%

4%

5%





202



2/3/4G: Short Call

0.00%

0.00%

0.00%

0.00%

0% 1% 2% 3% 4% 5%


0%

1%

2%

3%

4%

5%


CSFB Failure Rate

0%

1%

2%

3%

4%

5%





203


2/3/4G: Short Call

3.60%

3.50%

6.21%

6.22%

0% 5% 10% 15%


0%

5%

10%

15%

20%

25%

30%



0%

10%

20%

30%





204


receiving terminal.

2/3/4G: Short Call

0

5

10

15


Call Access Time

0

5

10

15



8.73

7.65

7.08

6.50

0 5 10 15




205


2/3/4G: Short Call

0

1

2

3

4

5



0

1

2

3

4

5



1.00

0.95

0.65

0.88

0 1 2 3 4 5




206


2/3/4G: Short Call

0

1

2

3

4

5



0

1

2

3

4

5



0.67

0.67

0.95

0.76

0 1 2 3 4 5



Voice

Speech

Quality

KPI’s



208

0

1

2

3

4

5



0

1

2

3

4

5



3.43

3.55

3.38

3.38

0 1 2 3 4 5




209



better MOS served.




99%

99%

99%

96%

1%

1%

1%

4%

0% 25% 50% 75% 100%

We

Etisalat

Orange

Vodafone


3G

2G

0% 20% 40% 60% 80% 100%

AMR NarrowBand

AMR WideBand

Codec Base Usage


Failed &

Dropped

Calls

Causes



211

67%

33%

3G Quality

Mobility Issue

50%50%

3G Quality

RAN Issue

14%

57%

29%

3G Coverage

3G Quality

RAN Issue

20%

80%

3G Coverage

3G Quality



212



213



25%

12%

13%

25%

25%

3G Quality

4G Coverage

Core Network

Mobility Issue

No service

14%7%

7%

29%

22%

21%3G Quality

4G Quality

Core Network

CSFB Issue

Mobility Issue

RAN Issue

19%

6%

13%

6%

56%

3G Coverage

3G Quality

CSFB Issue

No service

RAN Issue

4%15%

7%

7%

4%4%

59%

3G Coverage

3G Quality

Core Network

Mobility Issue

No service

Paging Issue

RAN Issue



215



216

AGENDA














14. Annexes



Data

Service

KPI’s



219


-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000




Max

imu

m t

hro

ugh

pu

t

Ave

rage

th

rou

ghp

ut




26058

30136

32684

25916

0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000


0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000



02,5005,0007,500

10,00012,50015,00017,50020,00022,50025,00027,50030,00032,50035,00037,50040,00042,50045,00047,50050,00052,50055,000





16369

21587

21621

10985

0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 22,500 24,000


0

5,000

10,000

15,000

20,000

25,000

30,000

35,000



01,5003,0004,5006,0007,5009,000

10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,00031,50033,00034,50036,000





0.14%

0.42%

0.13%

0.78%

0% 5% 10% 15%


0%

5%

10%

15%



0%

5%

10%

15%





0.48%

0.28%

0.07%

0.64%

0% 5% 10%


0%

5%

10%



0%

5%

10%





0.16

0.20

0.13

0.16

0 2 4 6 8 10


0

2

4

6

8

10



0

2

4

6

8

10





0

2

4

6

8

10



0

2

4

6

8

10



0.11

0.14

0.06

0.05

0 2 4 6 8 10



Throughput

KPI’s Customer

Experience



0

10,000

20,000

30,000

40,000

50,000



0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000



25,649

28,740

30,547

25,294

0 5,000 10,000 15,000 20,000 25,000 30,000 35,000




0

5,000

10,000

15,000

20,000



0

5,000

10,000

15,000

20,000



8,959

11,220

11,053

4,522

0 5,000 10,000 15,000



Browsing

& YouTube

Service

KPI’s



230

0%

2%

4%

6%

8%

10%



0%

2%

4%

6%

8%

10%



0.62%

0.98%

0.00%

0.79%

0% 1% 2% 3% 4% 5%



Session Time

231

0

2

4

6

8

10

12

14



0

2

4

6

8

10



3.57

5.16

4.11

4.19

0 2 4 6 8 10




232

0%

1%

2%

3%

4%

5%



0%

1%

2%

3%

4%

5%



0.69%

1.32%

0.26%

0.93%

0% 1% 2% 3% 4% 5%



Session Time

233

0

2

4

6

8

10



0

2

4

6

8

10



2.00

2.39

2.05

2.31

0 2 4 6 8 10




234

0%

5%

10%

15%

20%



0%

5%

10%

15%

20%



0.77%

0.56%

4.20%

0.94%

0% 1% 2% 3% 4% 5%




235

0

200

400


Freezing Time

0

200

400



95

11

97

26

0 100 200 300



Video Quality

236

0

1

2

3

4

5



0

1

2

3

4

5



4.09

4.09

4.08

4.09

0 1 2 3 4 5



Time to 1st Picture

237

0

1

2

3

4

5



0

1

2

3

4

5



1.68

1.70

1.80

1.89

0 1 2 3 4 5 6



Image Resolution

0%

20%

40%

60%

80%

100%

1088 720 480 360 240 144


AGENDA














14. Annexes



Zones Definition

240

Upper Egypt

Up

pe

r Z

1

Fayoum

SinurisTirsa

up

pe

r Z

2 BanySwif

Wasta

Up

pe

r Z

3 AbuQurqas

Menya

Up

pe

r Z

4

Asyut

DayroutManfalout

Up

pe

r Z

5

Sohag

TahtaAkhmim

Up

pe

rZ

6 Kharga

Dakhla

Farafra

Up

pe

r Z

7

Qena

Nagaa

Up

pe

r Z

8

Esna

Luxor

Up

pe

r Z

9

Aswan

Abu Semble

Komombo


Voice

Service

KPI’s



242

Call Blocked Calls represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

0%

2%

4%

6%

8%

10%

12%

Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan


3.00%

1.96%

2.66%

1.09%

0% 2% 4% 6% 8% 10%


0%

2%

4%

6%

8%

10%

12%

Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout

Sohag Tahta -Akhmim

Kharga -Fararfra

Nagaa Hamadi- Farashut

Qena Esna Luxor Aswan Kom ombo -Daraw - Abu

Sembele

Call Blocked Rate

2/3/4G: Short Call



243


0.24%

0.28%

0.40%

0.20%

0% 1% 2% 3% 4% 5%


0%

2%

4%

6%

8%

10%


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0%

1%

2%

3%

4%

5%



2/3/4G: Short Call



244



0.00%

0.05%

0.05%

0.00%

0% 1% 2% 3% 4% 5%


0%

1%

2%

3%

4%

5%


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele

CSFB Failure Rate

0%

1%

2%

3%

4%

5%



2/3/4G: Short Call



245


5.66%

5.34%

5.67%

5.77%

0% 10% 20%


0%

5%

10%

15%

20%


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0%

5%

10%

15%



2/3/4G: Short Call



246

0

5

10

15


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele

Call Access Time

0

5

10

15



8.78

8.08

7.79

6.27

0 5 10 15


2/3/4G: Short Call



247

0

1

2

3

4

5


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0

1

2

3

4

5



0.96

0.88

0.84

0.72

0 1 2 3 4 5


2/3/4G: Short Call



248


0

1

2

3

4

5


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0

1

2

3

4

5



0.80

0.71

1.18

0.90

0 1 2 3 4 5


2/3/4G: Short Call


Voice

Speech

Quality

KPI’s



250

0

1

2

3

4

5


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0

1

2

3

4

5



3.40

3.50

3.36

3.38

0 1 2 3 4 5




251



better MOS served.




97%

97%

99%

95%

3%

3%

1%

5%

0% 25% 50% 75% 100%

We

Etisalat

Orange

Vodafone


3G

2G

0% 20% 40% 60% 80% 100%

AMR NarrowBand

AMR WideBand

HR

Codec Base Usage


Failed &

Dropped

Calls

Causes



253

40%

20%

20%

20%

2G Coverage

2G Quality

3G Coverage

RAN Issue

60%30%

10%

3G Quality

No service

RAN Issue

14%

43%

43%

3G Coverage

3G Quality

RAN Issue

67%

16%

17%

3G Quality

Mobility Issue

RAN Issue



254



255



3%11%

3%

3%4%

11%

36%

11%

18%

3G Coverage

3G Quality

4G Coverage

4G Quality

CSFB Issue

Mobility Issue

No service

Other

RAN Issue

9%

7%

13%

13%35%

2%

21% 3G Coverage

3G Quality

CSFB Issue

Mobility Issue

No service

Other

RAN Issue

2%

2%18%

22%2%16%8%

30%

2G Quality

3G Coverage

3G Quality

CSFB Issue

Mobility Issue

No service

Other

RAN Issue

1%

20%

1%9%

9%

4%30%

4%

7%

15%

3G Coverage

3G Quality

4G Coverage

Core Network

CSFB Issue

Mobility Issue

No service

Other

Paging Issue

RAN Issue



257



258

AGENDA














14. Annexes



Data

Service

KPI’s



261


-

20,000

40,000

60,000

80,000

100,000

120,000

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000




Max

imu

m t

hro

ugh

pu

t

Ave

rage

th

rou

ghp

ut




20643

23771

29944

16757

0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000


0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000



02,5005,0007,500

10,00012,50015,00017,50020,00022,50025,00027,50030,00032,50035,00037,50040,00042,50045,00047,50050,000


Sohag Tahta -Akhmim

Kharga -Fararfra

NagaaHamadi -Farashut


Sembele




14202

17250

15238

9573

0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000


0

5,000

10,000

15,000

20,000

25,000



01,5003,0004,5006,0007,5009,000

10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,000


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele




1.29%

0.52%

1.76%

0.48%

0% 5% 10%


0%

10%

20%

30%


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0%

10%

20%

30%





1.37%

0.44%

1.54%

0.40%

0% 5% 10%


0%

5%

10%

15%

20%

25%



0%

5%

10%

15%

20%

25%


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele




0.16

0.18

0.18

0.15

0 2 4 6 8 10


0

2

4

6

8

10



0

2

4

6

8

10


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele




0

2

4

6

8

10



0

2

4

6

8

10


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0.36

0.20

0.12

0.08

0 2 4 6 8 10



Throughput

KPI’s Customer

Experience



0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000



21,946

24,200

29,968

17,835

0 5,000 10,000 15,000 20,000 25,000 30,000 35,000




0

5,000

10,000

15,000

20,000


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0

5,000

10,000

15,000



8,254

9,576

7,690

4,927

0 5,000 10,000 15,000



Browsing

& YouTube

Service

KPI’s



272

0%

10%

20%


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0%

5%

10%

15%



1.33%

1.13%

2.03%

1.38%

0% 5% 10%



Session Time

273

0

5

10


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0

2

4

6

8

10



4.47

5.00

4.64

4.01

0 2 4 6 8 10




274

0%

10%

20%


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0%

5%

10%

15%



1.75%

1.37%

2.47%

1.30%

0% 5% 10% 15%



Session Time

275

0

2

4

6

8

10


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0

2

4

6

8

10



2.45

2.40

2.30

2.18

0 2 4 6 8 10




276

0%

20%

40%


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0%

20%

40%



3.15%

1.50%

3.71%

0.70%

0% 1% 2% 3% 4%




277

0

1,000

2,000

3,000


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele

Freezing Time

0

1,000

2,000



446

121

126

98

0 200 400 600 800



Video Quality

278

0

1

2

3

4

5


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0

1

2

3

4

5



4.03

4.06

4.05

4.07

0 1 2 3 4 5



Time to 1st Picture

279

0

2

4

6

8

10


Sohag Tahta -Akhmim

Kharga -Fararfra



Sembele


0

2

4

6

8

10



2.36

2.03

2.07

1.93

0 1 2 3 4 5 6



Image Resolution

0%

20%

40%

60%

80%

100%

1088 720 480 360 240 144


AGENDA














14. Annexes


Call Blocked Rate: (licensed KPI)

The percentage of unsuccessful call setup attempts to the total

number of call attempts in a specified period.

Threshold value = 2 %

Call Dropped Rate: (licensed KPI)

The percentage of dropped or interrupted calls without the

subscriber’s permission after successful call establishment to the

total number of successfully established attempts.

Threshold value = 2 %

Bad Speech Voice Quality Rate: (licensed KPI)The percentage of bad speech voice calls (less than 2.8) scored on MOS score which is a measure for end-to-end (mouth to ear) speech quality of a voice service call to the total number of completed calls. Threshold value = 10 %

CSFB Call Setup Failure Rate (licensed KPI)The ratio between unsuccessful CSFB Call setup attempts to all successful CSFB Call setup attempts for the calling UE.Threshold value = 4 %

Call Access: (non-Licensed KPI)Represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the receiving terminal.

CSFB Delay: (non-Licensed KPI)Represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

Telephony Return Delay: (non-Licensed KPI)Measures the time that a UE uses to re-join the LTE (4G) network after call end

KPI definitions - Voice KPIs


Session Blocked Rate: (Licensed KPI’s)

The Percentage ratio of number of data sessions setup that failed

to attach on the network data domain to the total number of

sessions.

Average Session Setup Time: (Licensed KPI’s)

The time taken in seconds to access network data domain

averaged over all sessions.

Average http download throughput: (Licensed KPI’s)The average rate of successful data downloaded over a communication channel. The throughput is measured in bits per second (bit/s or bps).

Average http Upload throughput: (Licensed KPI’s)The average rate of successful uploaded data over a communication channel. The throughput is measured in bits per second (bit/s or bps).

YouTube Session Failure: (Non-Licensed KPI’s)Stream session failure rate in percentage equal Total number of Streams / Total number of failed Streams .

Freezing Time: (Non-Licensed KPI’s)Average freezing during stream in miliseconds. The relative amount of freezing in the stream, that is, the ratio between the total time of freezings and the video sequence duration.

Video Quality: (Non-Licensed KPI’s)Average of visual quality from an average of visual quality per video stream. The predicted MOS value lies in the range of 1 to 5, where 1 stands for bad, and 5 for excellent stream quality.

Time to 1st Picture: (Non-Licensed KPI’s)Average Time to first picture appear in seconds for the sessions.

Image Resolution: (Non-Licensed KPI’s)The total percentage of Image resolutions using in the clips.

Browsing Session Failure: (Non-Licensed KPI’s)The percentage of failed browsing sessions.

Browsing Session Time : (Non-Licensed KPI’s)Presents the average time needed for browsing (download) a webpage.

KPI definitions - Data KPIs


Causes Definition will be added

Classification Definition

2G Coverage Weak GSM (2G) Coverage

2G Quality Weak GSM (2G) Quality

3G Coverage Weak UMTS (3G) Coverage

3G Quality Weak UMTS (3G) Quality

4G Coverage Weak LTE (4G) Coverage

4G Quality Weak LTE (4G) Quality

Core Network Problem related to core recourses not radio recourses

CSFB Issue Problem related to transfer the call to lower than LTE (4G) technology

Mobility Issue Problems related to transfer call from one base station to another

No service No service

Paging Issue Problem related to delayed or missing paging

RAN Issue Problems related to grant the radio access

Other Timeouts


Quantitative Information

Calls License Target value

Call Blocked Rate 2%

Dropped Call Rate 2%

Speech Voice Quality 10%

CSFB Call Setup Failure Rate 4%

285 / 284

Calls License Target value

Session Blocked Rate 10%

Average Session Setup Time 10 Sec

Average http download throughput 2.5 Mbps

Average http upload throughput 1.5 Mbps

National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020

THANK YOU

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