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Bulletin BoardBulletin BoardHow not to get a computer virus?How not to get a computer virus?

By Michael BenisBy Michael Benis

Some computer viruses are really Some computer viruses are really virulent and tricky, like My Doom virulent and tricky, like My Doom

worm, Anna Kournikova and I Love worm, Anna Kournikova and I Love You, just to mention some. You, just to mention some.

To avoid them, there are some To avoid them, there are some rules you must follow:rules you must follow:

1.1. Never open an attachment from anyone you Never open an attachment from anyone you don’t know.don’t know.

2.2. Even if you Even if you knowknow the sender, don’t open any the sender, don’t open any attachment until you confirm he or she actually attachment until you confirm he or she actually sent it.sent it.

3.3. Use the security tools of Microsoft Word, by Use the security tools of Microsoft Word, by clicking on the Tools menu and selecting Macro clicking on the Tools menu and selecting Macro Security button. Then press High. Security button. Then press High.

4.4. The simplest solution is to buy a good antivirus program. The easiest and The simplest solution is to buy a good antivirus program. The easiest and more powerful antivirus packages are:more powerful antivirus packages are:

Norton Antivirus and McAfee virus scanNorton Antivirus and McAfee virus scan... .

PC CUSTOMER SUPPORTPC CUSTOMER SUPPORT

After buying a PC, it After buying a PC, it has to be said that has to be said that customer service customer service levels are lower levels are lower

than those related than those related to other products to other products

It’s partially due to the difficulty of accurately diagnosing the problem, particularly if the user doesn’t have a good

knowledge of PC. Bearing this in mind, you must be aware that sooner or

later your PC is going to develop a fault and you, as a translator usually pressed by deadlines, must make sure you can carry on

working.

These are some advises you can follow to These are some advises you can follow to manage things calmly and effectively: manage things calmly and effectively:

PC CUSTOMER SUPPORTPC CUSTOMER SUPPORT

•Always back up your work and contacts•Have a back up computer•Profit from the firewalls that come with broadband routers: more effective and reliable

……in case of failurein case of failure if you need to call technical if you need to call technical

support have the computersupport have the computer

in front of you to be in front of you to be

able to follow instructionsable to follow instructions

be polite so that you getbe polite so that you get

more help in returnmore help in returngo through diagnostic go through diagnostic procedures of your PCprocedures of your PC

try to buy from an on-site try to buy from an on-site

service provider service provider

where you can get where you can get

spareparts localy at any time spareparts localy at any time

Where to buy:Where to buy:•good reputation, but not good advice provided.

•good quality of components.

•bad after sales service with component failures.

•difficult to reach customer service (telephone).

•translators requirements end up costing much more than their minimum specifications sold for good prices.

•started offering better value for money than in the past

Where to buy:Where to buy:

EVESHAM EVESHAM (www.evesham.co(www.evesham.com): m):

•good all-around reputation•not satisfactory product knowledge of their sales staff•good after sales service•excellent Sony laptops after sales service•bad after sales service with component failures•difficult to reach customer service (telephone)

Where to buy:Where to buy:

MESH MESH (www.meshcomputers.com):(www.meshcomputers.com):

•consistently excellent pre sales advice•good value for money•good configurations and robust case, esay to mantain•no need to buy speakers, mouse, sound card if not needed•pleasant and well prepared technicians with good follow up on messages left to operators•bad after sales service with component failures•difficult to reach customer service (telephone)

To avoid problems with To avoid problems with components, which are the components, which are the

most sensitive parts of a PC:most sensitive parts of a PC:

Avoid dust and fluff by:Avoid dust and fluff by:– Do not place your PC case on the floorDo not place your PC case on the floor– Clean your PC case often, outside and Clean your PC case often, outside and

insideinside– Hoover the office regularly (vacuum Hoover the office regularly (vacuum

cleaner needs to have good dust cleaner needs to have good dust filtrator)filtrator)

BibliographyBibliography::

Michael Benis (March-April 2004). Michael Benis (March-April 2004). Bulletin Board (you post, we answer). ITI Bulletin Board (you post, we answer). ITI Bulletin.Pag 34-35. Bulletin.Pag 34-35.

Vox Diccionario Compacto (2008). USA, Mc.Graw-Hills.