TRACIE RENAE LIGHTFOOTFort Worth, Texas 76248 (972) 974-7589 tlightfo1029@gmail.com

Account Manager/ Account Executive known for being ambitious, enthusiastic, and professional consistently building strong relationships and growing revenues.

Technical SkillsMicrosoft Office including Word, Excel, Access, SAP, Business Objects, SFO, UNIX DOS based programs, Brio, Six Sigma, TQM, Salesforce

Experience

Vizient/ VHA/Novation, Irving, TX (Vizient acquired MedAssets) 2008 – 2016 Account Manager (2013-2016) Account Manager for East Coast large Acute Care members.

Built strong relationships as main point of contact for 54 hospitals. Managed all Supply Chain for all facilities.

Subject matter expert on facility spending and patterns. Attended Maine Health Value Analysis monthly meetings. Grew sales/revenue for all facilities.

Collaborated and worked closely with three Supply Networks including: Northeast Purchasing Coalition New England Alliance for Health New England Pharmacy Collaborative

Onboard new members/ customers improving ramp up time to use services. Provided training, process improvement, and sales initiatives onsite once a month at

customer facilities increasing customer participation and growing revenues. Provided data to Senior leaders within the organization an outline of savings

opportunities along with strategy roadmap for conversion/savings. Analyzed member and supplier data on a daily basis using Excel, internal tools, Brio, and

Lynx data leading to increased customer satisfaction. Facilitated at least 20 member calls monthly strengthening relationships. Subject matter expert on internal programs, on-line contract catalog and Standardization

Programs. Implementation Specialist/ Provista/VHA (2011-2013)

Promoted to and handled Account management for entire East Coast Provista membership.

Managed accounts and provided inside sales support for seven Account Executives. Collaborated and worked directly with sales, members, suppliers and distributors on a

daily basis. Analyzed member sales and ensured contracts were connected. ?? Facilitated new member implementations, resolved issues and provided training onsite

traveling to fulfill customer needs. Handled new member implementations effectively and efficiently. Subject matter expert on internal programs and on-line contract catalog and

Standardization Programs. Selected and served as Project lead on LTAC and Critical Care programs.

Standardization Specialist, Novation (2008-2011)Specialist for all Vizient/VHA Midwest and Provista member accounts.

Coordinated, processed and documented member sign ups on new and existing programs.

Analyzed data quarterly and worked with Account Executives to maximize member rebates improving customer satisfaction and increasing customer retention.

TRACIE RENAE LIGHTFOOT PAGE TWOVizient (continued)

Identified and resolved configuration issues and sales issues. Selected and served as Project Lead on Standardization Validation Automation System. Received Exceeding Excellence Reward for name criteria high quality, customer

satisfaction and productivity???

PDX, NHIN, Ft. Worth, Texas 2007 - 2008Account Reconciliation Specialist Specialist for ABC (Amerisource Bergan) account.

Collaborated and worked daily with ABC and ERX maintaining customer account balances and aging.

Managed and accountable for over 350 independent chain pharmacies data. Reconciled daily sales on two different systems; portfolio totaling $$millions on a monthly

basis. Ran daily, weekly, monthly and end of period reports and compared sales data for all

stores. Processed unapplied cash, posting error corrections, write-offs, account, payments,

disbursements, and all reconciliations. Analyzed data for missing days, merged files, handled exceptions, and suspends and

processed all “zero-dollar” payments. Handled bank reconciliation issues. Maintained customer account set-ups Involved in Beta testing new operating system, worked directly with development and

programming staff to resolve QA issues.

McKesson Pharmaceuticals, Carrollton, Texas 2006-2007Account Coordinator (2006 – 2007)Promoted to and provided account management support in compliance with customer’s National Account Supply Agreements.

Directly interfaced with retail national chain customers. Coordinated with all departments within the company.

Maintained 13 formulary programs. Interacted with customers on a daily basis to ensure customer support, relationship

building, management activities, problem identification and resolution. Ran and formatted daily/weekly/monthly reports and provided any additional customer

requested reports as required. Compared and provided pharmaceutical sales data for customer corporate office.

Placed over-ride orders for customer and provide customer requested reporting on a daily basis.

Data Integrity Specialist (Contract at McKesson Pharmaceuticals, Carrollton, Tx) 2005-2006 Oversaw 9 group and Major Retail Accounts. Handled all administration for all aspects of customer pricing contracts. Served as main point of contact for both internal and external customers, including

Supplier relationships and contracts. Initiated credit/rebill/add bill process for all customers. Maintained monthly expiration process for all customers to ensure no contracts expire in

error. Worked directly with all Suppliers and customers on a daily basis to ensure correct

contractual prices are loaded. Assisted the National Account Customer Relations group as needed regarding new

customer set up and contract issues.

Education Attended Dallas Baptist University. Currently attending Tarrant County College with 12 hours left until Associates Degree completed.