tqm presenation

7/28/2019 TQM PRESENATION

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PRESENTATION

ONHistory of Prof. Walter Shewhart

History of Prof. William Edwards Deming

History of Prof. Joseph Juran

History of Prof. Kaoru Ishikawa

History of Prof. Philip- B- Crosby


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GROUP MEMBERS

NAMES ROLL NUMBERS TOPICS

SOAHIL RASHEED 7259 Walter A. Shewhart

MADIHA SHAKOOR 7305 Prof. Edward Deming:

ADEEL ARSHAD

Dr. Joseph Juran

GHULAM FARID 7289 Prof. Ishikawa

YAHYA HAIDER 7291 Philip- B- Crosby


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Basic Information:

Walter Andrew Shewhart

Date of Birth :

18 March 1891 in New Canton Illinois, USA

Died:

11 March 1967 in Troy Hills, New Jersey, USA

Field of interest:

Physics, Engineering and Statistics

Occupation:

Writer


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Education:

Bachelor & Master He received Bachelor's and Master's degrees from the

University of Illinois

PhD:

Physics in 1917s from the university ofCalifornia


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Professional Career1918 ----1924:

Engineer at Western Electric Company

Assist their engineers in improving the quality oftelephone hardware

1925----1956

Bell Telephone Laboratories

He served in several capacities as a member of the

technical staff


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Contribution Toward TQM

Two of Shewhart's contributions continue to influence the

daily work of quality:

Control Charts Control chart is a graphical and analytic tool for deciding

whether a process is in a state of statistical control.

Dr. Shewhart believed that lack of information greatly

hampered the efforts of control and management processes in a

production environment. In order to aid a manager in making

scientific, efficient, economical decisions, he developed

Statistical Process Control methods.


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The purpose of control charts is to allow simple detection of events that

are indicative of actual process change.

Control charts are used for time-series data,

When change is detected and considered good its cause should be

identified and possibly become the new way of working, where the

change is bad then its cause should be identified and eliminated.
http://en.wikipedia.org/wiki/File:ControlChart.svg


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PlanDoStudyAct (PDSA):

Plan:

Develop a plan for improving quality at a process

Do: Execute the plan, first on a small scale

Study

Evaluate feedback to confirm or to adjust the plan

Act:

Make the plan permanent or study the adjustments


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When to Use Plan

Do

CheckAct

As a model for continuous improvement.

When starting a new improvement project.

When developing a new or improved design of a process,

product or service.

When defining a repetitive work process. When planning data collection and analysis in order to

verify and prioritize problems or root causes.


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Other Services

Lectures on Quality: University of London

Stevens Institute of Technology

Graduate school of the U.S. Department of Agriculture

Member of the visiting committee at Harvards Department ofSocial Relations

Consultant and Researcher:

War Department of United Nations

Government of India

National Research Council and the International Statistical Institute

Honorary member of Englands Royal Statistical Society and the

Calcutta Statistical Association


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Honors and Awards:

Holley Medal of the American Society of MechanicalEngineers

ASQs 1st Honorary MemberFounding Member and Fellow of the Institute of

Mathematical Statistics

Fellow of the American Statistical Association

Fellow of the International Statistical InstituteFellow of the Royal Society of Mechanical Engineers


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Basic information

Born: October 14, 1900

Place: Sioux City, Iowa, USA

Died: December 20, 1993 (aged 93)

Place: Washington DC, USA

Fields: Statistician, professor, author,

lecturer and consultant.Alma mater: University of Wyoming,

University of Colorado, Yale University

Influences: Walter A. Shewhart


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Biography

William Edwards Deming was one of the world`s famousAmerican TQM guru since 1940`s.

He studied on university of Wyoming, Colorado and Yale.

After studies he worked with W. A. Shewhart in Bell

Laboratories.

During the World War II, he was related with militaryindustry.

After the war, he went to Japan in 1950`s. During that time

he developed a theory in which he stated that: higher

quality means lower costs.

He is also an inventor of PDCA cycle and he distinguished14 quality principles, which refer to quality improvement

and by that as he believed to the cost limitation.

When he get back to USA, he founded a consulting

company


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Theories

THEORY#1: PDCA (Plan-Do-Check-Act) * cycle of continuous

improvement.

Other names: Deming cycle, PDSA (Plan-Do-Study-Act),

Shewhart cycle.

Definition: The plan* do* check* act cycle is a four-step model

for carrying out change. Just as a circle has no end, the PDCA

cycle should be repeated again and again for continuous

improvement.

Plan

Do

Check

Act


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Plan-Do-Check-Act Procedure:Plan. Recognize an opportunity and plan a change.

Do. Test the change. Carry out a small-scale study.

Check. Review the test, analyze the results and identify

what you've learned.Act. Take action based on what you learned in the study

STEP: If the change did not work, go through the cycle

again with a different plan. If you were successful,incorporate what you learned from the test into wider

changes. Use what you learned to plan new

improvements, beginning the cycle again.


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THEORY#2: 14 qualityprinciples:

1. Constancy of purpose

2. Everybody wins

3. Design quality in

4. Don`t buy on price tag alone

5. Continuous improvement

6. Training for skills

7. Institute leadership


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8. Drive out fear

9. Break down barriers

10. Eliminate slogans

11. Method

12. Joy in work

13. Continuing education

14. Accomplish the transformation


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Books and papers; Dr. Deming is the author of several books and about200 papers.

His books, "Out of the Crisis" (MIT/CAES, 1986) and"The New Economics" (MIT/CAES, 1994) have beentranslated into several foreign languages.

Hundreds, perhaps thousands of books, films, andvideotapes profile his life, his philosophy, and the

successful application of his teachings worldwide.


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Basic Information:Real Name:

Kaoru Ishikawa

Date of Birth :

13 july 1915 in Tokyo, japan

Died:

16 april 1989

Field of interest:

Quality chemical engineering


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Education:

He graduated from Tokyo University in 1939 withan engineering degree in applied chemistry.


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Professional Career1939 ----1941:

Navial technical officer

1947

moved on to work at the Nissan Liquid Fuel Company.

Ishikawa would now start his career as an associateprofessor at the University of Tokyo.

1949

Ishikawa joined the Japanese Union of Scientists andEngineers (JUSE) quality control research group.

Ishikawa wanted to change the way people think aboutwork.


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1960

conjunction with JUSE, developed the concept of QualityCircles, and in close association with Nippon Telephone &

Telegraph.

He formed an important link to Total Quality Management

systems (TQM) in over 50 countries.


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Ishikawa subsequently published two books on Quality Circles; QC

Circle Koryo and How to Operate QC Circle Activities.

Ishikawa is also credited with developing the Cause and Effect

Diagram, also known as the Ishikawa Diagram or more simplistic

Fishbone Diagram.

Services

He was the chairman of the editorial board of the

monthly Statistical Quality Control.

Ishikawa was involved in international standardization activities.

Books

QC Circle Koryo

How to Operate QC Circle Activities

Ishikawa, Kaoru (1990); (Translator: J. H. Loftus);

Introduction to Quality Control.


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Honors and Awards:

1972 American Society for Qualitys Eugene L. Grant Award.

1977 Blue Ribbon Medal by the Japanese Government for

achievements in industrial standardization.

1982 Walter A. Shewhart Medal.

1988 Awarded the Order of the Sacred Treasures, Second

Class, by the Japanese government.

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