Quality Management in ProductionRole & Reference

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Definition

Costs associated with Quality

Dimensions & Development of Quality

TQM: Benefits, Elements & Responsibility

Quality Assurance or Quality Control?

Tools used for continuous improvement

Conclusion

“Quality Management is the assembly and management of all activities aimed

at the production of quality by organizations of various kinds.”

– ISO (International Organization for

Standardization)

Total = Quality involves everyone and all activities in the company.

Quality = Meeting the requirements

Management = Quality can and must be managed.

“A process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything

we do.”

Companies who have implemented TQM include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company.

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Definition

Costs associated with Quality

Dimensions & Development of Quality

TQM: Benefits, Elements & Responsibility

Quality Assurance or Quality Control?

Tools used for continuous improvement

Conclusion

COSTS ASSOCIATED WITH QUALITY

Appraisal costs

Prevention costs

Failure costs

Internal failures

External failures

Return on quality (ROQ)

“It costs a lot to produce a bad product.”- Norman Augustine

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Definition

Costs associated with Quality

Dimensions & Development of Quality

TQM: Benefits, Elements & Responsibility

Quality Assurance or Quality Control?

Tools used for continuous improvement

Conclusion

DEVELOPING QUALITY SPECIFICATIONS

Input Process Output

Design Design quality

Dimensions of quality

Conformance quality

DIMENSIONS OF QUALITYDimension

Performance

AestheticsFeatures

Conformance Reliability Durability

Perceived quality

Serviceability

Example

- Everything works: fit and finish, ride, handling, acceleration - Exterior and interior design - Convenience: placement of gauges High tech: GPS system Safety: anti-skid, airbags - Car Matches manufacturer's specifications - Infrequent need for repairs - Useful life in miles, resistance to rust - Top-rated - Ease of repair

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Definition

Costs associated with Quality

Dimensions & Development of Quality

TQM: Benefits, Elements & Responsibility

Quality Assurance or Quality Control?

Tools used for continuous improvement

Conclusion

ELEMENTS OF TQM

1. Continual improvement 2. Competitive benchmarking 3. Employee empowerment 4. Team approach 5. Decisions based on facts 6. Knowledge of tools 7. Supplier quality 8. Quality at the source

1. Top management 2. Design Department3. Procurement Department4. Production/operations Department 5. Quality assurance Department6. Packaging and shipping Department 7. Marketing and sales Department 8. Customer service Departmen

RESPONSIBILITY FOR QUALITY

BENEFITS OF TQM

1. Happy satisfied employee2. Better products/services3. Increased productivity4. Reduce cost5. Increase market share - profitability

increase, growth-perpetuality, increase moral

6. Raise company’s reputation7. Increase customer satisfaction

CONSEQUENCES OF POOR QUALITY

1. Loss of business2. Liability 3. Productivity4. Costs

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Definition

Costs associated with Quality

Dimensions & Development of Quality

TQM: Benefits, Elements & Responsibility

Quality Assurance or Quality Control?

Tools used for continuous improvement

Conclusion

Quality Assurance or Quality Control – which is best?

QUALITY MANAGEMENT AT FORD MOTORS

“Quality is First Job”

In 1999, Ford initiated Six Sigma method

Ford was the most improved automaker and was ranked no. 1

Ford has saved about $1 billion in lean manufacturing(waste elimination) globally.

As of 2008, the warranty repair rate for Ford by utilizing Six Sigma decreased by 60%.Screen Shot 2016-03-26 at 5.43.01 pm

“Quality People, Quality Product”

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Definition

Costs associated with Quality

Dimensions & Development of Quality

TQM: Benefits, Elements & Responsibility

Quality Assurance or Quality Control?

Tools used for continuous improvement

Conclusion

TOOLS USED FOR CONTINUOUS IMPROVEMENT

1. Process flow chart2. Run diagram3. Control charts4. Fishbone5. Check sheet6. Histogram7. Pareto analysis

1. Process Flowchart

2. Run Chart

Performance

Time

3. Control Charts

Performance Metric

Time

4. Cause and Effect diagram (Fishbone)

Environment

Machine Man

Method Material

5. Check Sheet

Item A B C D E F G

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√ √ √√ √

√ √

√

√

√ √√ √ √

√√√

√√ √

6. Histogram

Frequency

7. Pareto Analysis

A B C D E F

Freq

uenc

y

Perc

enta

ge

50%

100%

0%

75%

25%102030405060

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Definition

Costs associated with Quality

Dimensions & Development of Quality

TQM: Benefits, Elements & Responsibility

Quality Assurance or Quality Control?

Tools used for continuous improvement

Conclusion

CONCLUSION

Achieving high quality does not happen by accident. The production process must be properly managed to achieve quality

standards. Quality management is concerned with controlling activities with the aim of ensuring that products and services are fit for their purpose and meet the

specifications.

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