1. TQM2. QM3. Total Quality Management4. Total Quality5. Quality Management6. Quality Assurance7. Quality Control8. Quality improvement9. Quality System10. ISO 900011. ISO 900112. MBNQA13. Balridge14. EFQM15. Deming Prize16. Quality Award17. Quality assessment18. Process improvement19. Cost of Quality20. Quality Indicators21. Continuous improvement22. Continual Improvement23. Six Sigma24. SPC25. Statistical Process Control26. Business Excellence27. Performance Improvement28. Organizational Excellence29. Service Quality

Libraries Act on Their LibQUAL+ Findings: From Data to ActionType: ReviewCathie JilovskyLibrary Management, Volume: 27Issue: 4/5,2006Abstract|HTML|Reprints and Permissions2

Customer Service: Empowerment and EntrapmentType: ReviewAndrew Sturdy,Irena Grugulis,Hugh WillmottEuropean Journal of Marketing, Volume: 40Issue: 9/10,2006Abstract|HTML|Reprints and Permissions3

TQM practices, service quality, and market orientation: Some empirical evidence from a developing countryType: Research paperNusrah Samat,T. Ramayah,Norizan Mat SaadManagement Research News, Volume: 29Issue: 11,2006Preview|Abstract|HTML|PDF (228 KB)|References|Reprints and Permissions

Improving self service the six sigma way at Newcastle University LibraryType: Case studySusan Kumi,John MorrowProgram, Volume: 40Issue: 2,2006Preview|Abstract|HTML|PDF (129 KB)|References|Reprints and Permissions2

Use of ISO 9004:2000 and other business excellence tools in CanadaType: Research paperA. Wilcock,S. Karapetrovic,K. Boys,P. PicheInternational Journal of Quality & Reliability Management, Volume: 23Issue: 7,2006Preview|Abstract|HTML|PDF (180 KB)|References|Reprints and Permissions3

A sustainable continuous improvement methodology at an aerospace companyType: Case studyNadia Bhuiyan,Amit Baghel,Jim WilsonInternational Journal of Productivity and Performance Management, Volume: 55Issue: 8,2006Preview|Abstract|HTML|PDF (215 KB)|References|Reprints and Permissions4

Classification and application of problem solving quality tools: A manufacturing case studyType: Case studyCatherine Hagemeyer,John K. Gershenson,Dana M. JohnsonThe TQM Magazine, Volume: 18Issue: 5,2006Preview|Abstract|HTML|PDF (385 KB)|References|Reprints and Permissions5

A Delphi study on motivation for ISO 9000 and EFQMType: Research paperHeras Saizarbitoria Iaki,German Arana Landn,Mart Casadess FaInternational Journal of Quality & Reliability Management, Volume: 23Issue: 7,2006Preview|Abstract|HTML|PDF (355 KB)|References|Reprints and Permissions6

The evolving path of TQM: towards business excellence and stakeholder valueType: Research paperCristina Mele,Maria ColurcioInternational Journal of Quality & Reliability Management, Volume: 23Issue: 5,2006Preview|Abstract|HTML|PDF (242 KB)|References|Reprints and Permissions7

Crazy days call for crazy ways? Narrating Tom PetersType: Literature reviewDavid Collins,Ceri WatkinsManagement Decision, Volume: 44Issue: 5,2006Preview|Abstract|HTML|PDF (142 KB)|References|Reprints and Permissions8

Want to improve strategic execution? Simons says leversType: General reviewNorman T. SheehanJournal of Business Strategy, Volume: 27Issue: 6,2006Preview|Abstract|HTML|PDF (143 KB)|References|Reprints and Permissions9

Achieving business excellence through synchronous supply in the automotive sectorType: Conceptual PaperDavid Bennett,James O'KaneBenchmarking: An International Journal, Volume: 13Issue: 1/2,2006Preview|Abstract|HTML|PDF (146 KB)|References|Reprints and Permissions10

An analysis of European textile sector competitivenessType: Case studyNicholas Bilalis,Luk N. Van Wassenhove,Emmanuel Maravelakis,Andreas Enders,Vassilis Moustakis,Aristomenis AntoniadisMeasuring Business Excellence, Volume: 10Issue: 1,2006Preview|Abstract|HTML|PDF (457 KB)|References|Reprints and Permissions11

Computeraided SPC and cybernetic view on quality controlType: ViewpointXia PanInternational Journal of Quality & Reliability Management, Volume: 23Issue: 9,2006Preview|Abstract|HTML|PDF (135 KB)|References|Reprints and Permissions12

Six Sigma arises from the ashes of TQM with a twistType: ViewpointKen Black,Lee RevereInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 3,2006Preview|Abstract|HTML|PDF (141 KB)|References|Reprints and Permissions13

Toshiba sparks a wave of innovation: New structures and incentives stimulate employee creativityType: Case studyHuman Resource Management International Digest, Volume: 14Issue: 6,2006Preview|Abstract|HTML|PDF (43 KB)|Reprints and Permissions14

Six sigma: effective handling of deep rooted quality problemsType: Case studyAndrew LeeMortimerAssembly Automation, Volume: 26Issue: 3,2006Preview|Abstract|HTML|PDF (283 KB)|Reprints and Permissions15

Employee perceptions of the rewards associated with six sigmaType: Research paperKim Buch,Ann TolentinoJournal of Organizational Change Management, Volume: 19Issue: 3,2006Preview|Abstract|HTML|PDF (127 KB)|References|Reprints and Permissions16

Six sigma for service processesType: Research paperJiju AntonyBusiness Process Management Journal, Volume: 12Issue: 2,2006Preview|Abstract|HTML|PDF (178 KB)|References|Reprints and Permissions17

A Study on the Creative Value Innovation Strategy and Creative Value DesignType: General reviewKang Koon Lee,Young H. ParkAsian Journal on Quality, Volume: 7Issue: 3,2006Preview|Abstract|PDF (430 KB)|Reprints and Permissions18

A review and comparison of six sigma and the lean organisationsType: General reviewTony BendellThe TQM Magazine, Volume: 18Issue: 3,2006Preview|Abstract|HTML|PDF (133 KB)|References|Reprints and Permissions19

Six Sigma Quality for Business and ManufactureType: ReviewK. NarasimhanThe TQM Magazine, Volume: 18Issue: 4,2006Abstract|HTML|Reprints and Permissions20

Selection of six sigma projects in the UKType: Research paperRicardo Banuelas,Charles Tennant,Ian Tuersley,Shao TangThe TQM Magazine, Volume: 18Issue: 5,2006Preview|Abstract|HTML|PDF (290 KB)|References|Reprints and Permissions21

A rational reconstruction of SixSigma's breakthrough cookbookType: Research paperHenk de Koning,Jeroen de MastInternational Journal of Quality & Reliability Management, Volume: 23Issue: 7,2006Preview|Abstract|HTML|PDF (209 KB)|References|Reprints and Permissions22

Plant location, ISO 9000 certifications and quality management practices: An empirical investigationType: Research paperMohamed A. Youssef,Salem M. AlGhamdi,James V. Koch,Tom DolanInternational Journal of Quality & Reliability Management, Volume: 23Issue: 8,2006Preview|Abstract|HTML|PDF (257 KB)|References|Reprints and Permissions23

Glut of information, dearth of knowledge? A consideration of the information needs of practitioners identified during the FAME projectType: Research paperPat GannonLearyLibrary Review, Volume: 55Issue: 2,2006Preview|Abstract|HTML|PDF (133 KB)|References|Reprints and Permissions24

South Africa - COHSASA celebrates ten yearsType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 7,2006Abstract|HTML|25

Exploiting institutional contradictions: The role of management accounting in continuous improvement implementationType: Research paperGun Abrahamsson,Jonas GerdinQualitative Research in Accounting & Management, Volume: 3Issue: 2,2006Preview|Abstract|HTML|PDF (183 KB)|References|Reprints and Permissions26

Green productivity indexing: A practical step towards integrating environmental protection into corporate performanceType: Research paperN. Mohan Das Gandhi,V. Selladurai,P. SanthiInternational Journal of Productivity and Performance Management, Volume: 55Issue: 7,2006Preview|Abstract|HTML|PDF (244 KB)|References|Reprints and Permissions27

Processbased knowledge management system for continuous improvementType: Research paperKevin D. Barber,J. Eduardo MuniveHernandez,John P. KeaneInternational Journal of Quality & Reliability Management, Volume: 23Issue: 8,2006Preview|Abstract|HTML|PDF (364 KB)|References|Reprints and Permissions28

Increasing the visibility of hidden failure costsType: Research paperSuresh Kumar KrishnanMeasuring Business Excellence, Volume: 10Issue: 4,2006Preview|Abstract|HTML|PDF (744 KB)|References|Reprints and Permissions29

Performance management at EDF Energy: ambition into actionType: Case studyMark Bromley,Robin Cuthbertson,Veronica Martinez,Mike KennerleyMeasuring Business Excellence, Volume: 10Issue: 3,2006Preview|Abstract|HTML|PDF (396 KB)|References|Reprints and Permissions30

Knowledgebased benchmarking of production performanceType: Research paperB. Denkena,R. Apitz,C. LiedtkeBenchmarking: An International Journal, Volume: 13Issue: 1/2,2006Preview|Abstract|HTML|PDF (125 KB)|References|Reprints and Permissions31

Profitability in professional sports and benchmarking: the case of NBA franchisesType: Research paperMahmoud M. NourayiBenchmarking: An International Journal, Volume: 13Issue: 3,2006Preview|Abstract|HTML|PDF (164 KB)|References|Reprints and Permissions32

Carry on caring: How leadership development boosts NHS performanceType: General reviewDevelopment and Learning in Organizations: An International Journal, Volume: 20Issue: 4,2006Preview|Abstract|HTML|PDF (42 KB)|References|Reprints and Permissions33

Timebased analysis of total cost of patient episodes: A case study of hip replacementType: Case studyAntti Peltokorpi,Jaakko KujalaInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 2,2006Preview|Abstract|HTML|PDF (272 KB)|References|Reprints and Permissions34

Confluence of Six Sigma, simulation and environmental quality: An application in foundry industriesType: Case studyH. Sekhar,R. MahantiManagement of Environmental Quality: An International Journal, Volume: 17Issue: 2,2006Preview|Abstract|HTML|PDF (218 KB)|References|Reprints and Permissions35

Similarities and differences between TQM, six sigma and leanType: Research paperRoy Andersson,Henrik Eriksson,Hkan TorstenssonThe TQM Magazine, Volume: 18Issue: 3,2006Preview|Abstract|HTML|PDF (190 KB)|References|Reprints and Permissions36

Lean production, six sigma quality, TQM and company cultureType: Conceptual PaperJens J. Dahlgaard,Su Mi DahlgaardParkThe TQM Magazine, Volume: 18Issue: 3,2006Preview|Abstract|HTML|PDF (240 KB)|References|Reprints and Permissions37

Continuous improvement safeguards factory's future at Innovia Films: Training program helps to change the organizational cultureType: Case studyHuman Resource Management International Digest, Volume: 14Issue: 2,2006Preview|Abstract|HTML|PDF (69 KB)|Reprints and Permissions38

Implementation of the ISO 9001: from QMS to business modelType: Research paperFranka Piskar,Slavko DolinsekIndustrial Management & Data Systems, Volume: 106Issue: 9,2006Preview|Abstract|HTML|PDF (172 KB)|References|Reprints and Permissions39

Communicating six sigma's benefits to top managementType: Research paperJohannes FreieslebenMeasuring Business Excellence, Volume: 10Issue: 2,2006Preview|Abstract|HTML|PDF (246 KB)|References|Reprints and Permissions40

Cancer Care Ontario and integrated cancer programs: Portrait of a performance management system and lessons learnedType: Case studySiu Mee Cheng,Leslee J. ThompsonJournal of Health Organization and Management, Volume: 20Issue: 4,2006Preview|Abstract|HTML|PDF (107 KB)|References|Reprints and Permissions41

A lean route to manufacturing survivalType: Case studyAndrew LeeMortimerAssembly Automation, Volume: 26Issue: 4,2006Preview|Abstract|HTML|PDF (525 KB)|Reprints and Permissions42

Assessment of development of the learning organization concept in Jordanian industrial companiesType: Research paperMarah F. Abu Khadra,Ibrahim A. RawabdehThe Learning Organization, Volume: 13Issue: 5,2006Preview|Abstract|HTML|PDF (285 KB)|References|Reprints and Permissions43

The satisfaction levels of UK construction clients based on the performance of consultants: Results of a case studyType: Research paperJianxi Cheng,David G. Proverbs,Chike F. OduozaEngineering, Construction and Architectural Management, Volume: 13Issue: 6,2006Preview|Abstract|HTML|PDF (323 KB)|References|Reprints and Permissions

Call centre management: responsibilities and performanceType: Research paperGeorge Robinson,Clive MorleyInternational Journal of Service Industry Management, Volume: 17Issue: 3,2006Preview|Abstract|HTML|PDF (176 KB)|References|Reprints and Permissions2

USA - AHRQ summary statement on comparative hospital public reportingType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 3,2006Abstract|HTML|3

Increasing the visibility of hidden failure costsType: Research paperSuresh Kumar KrishnanMeasuring Business Excellence, Volume: 10Issue: 4,2006Preview|Abstract|HTML|PDF (744 KB)|References|Reprints and Permissions4

Design for Robustness and Cost Effectiveness: The Case of an Optical ProfilometerType: General reviewAntonio Baldi,Paola Pedone,Daniele RomanoAsian Journal on Quality, Volume: 7Issue: 1,2006Preview|Abstract|PDF (208 KB)|Reprints and Permissions5

Comparative evaluation of practices: lessons from R&D organizationsType: Research paperN. Mrinalini,Pradosh NathBenchmarking: An International Journal, Volume: 13Issue: 1/2,2006Preview|Abstract|HTML|PDF (111 KB)|References|Reprints and Permissions6

Quality and assessment in context: a brief reviewType: Research paperFred A. Koslowski IIIQuality Assurance in Education, Volume: 14Issue: 3,2006Preview|Abstract|HTML|PDF (141 KB)|References|Reprints and Permissions7

Perceptual nonintrusive speech quality assessment using a selforganizing mapType: Research paperAbdulhussain E. MahdiJournal of Enterprise Information Management, Volume: 19Issue: 2,2006Preview|Abstract|HTML|PDF (435 KB)|References|Reprints and Permissions8

South Africa - COHSASA celebrates ten yearsType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 7,2006Abstract|HTML|9

Effect of modified packaging and storage time of cocoa pods on the commercial quality of cocoa beansType: Research paperS.O. Aroyeun,J.O. Ogunbayo,A.O. OlaiyaBritish Food Journal, Volume: 108Issue: 2,2006Preview|Abstract|HTML|PDF (192 KB)|References|Reprints and Permissions10

On the quality assessment of advanced elearning servicesType: Research paperAntonia Stefani,Bill Vassiliadis,Michalis XenosInteractive Technology and Smart Education, Volume: 3Issue: 3,2006Preview|Abstract|PDF (904 KB)|Reprints and Permissions11

Wine's placebo effect: How the extrinsic cues of visual assessments mask the intrinsic quality of South African red wineType: Conceptual PaperDavid A. PriilaidInternational Journal of Wine Marketing, Volume: 18Issue: 1,2006Preview|Abstract|HTML|PDF (181 KB)|References|Reprints and Permissions12

Quality assessment of family planning services in urban health centers of Shahid Beheshti Medical Science University, 2004Type: Research paperMasoumeh Simbar,Mahboobeh Ahmadi,Golnoosh Ahmadi,Hamid Reza Alavi MajdInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 5,2006Preview|Abstract|HTML|PDF (174 KB)|References|Reprints and Permissions13

Quality in the games industry: an analysis of customer perceptionsType: Research paperBarry Ip,Gabriel JacobsInternational Journal of Quality & Reliability Management, Volume: 23Issue: 5,2006Preview|Abstract|HTML|PDF (134 KB)|References|Reprints and Permissions14

A benchmarking methodology for metalcasting industryType: Research paperLaura M.M. Ribeiro,J.A. Sarsfield CabralBenchmarking: An International Journal, Volume: 13Issue: 1/2,2006Preview|Abstract|HTML|PDF (266 KB)|References|Reprints and Permissions15

Impact of EFQM Excellence Model on leadership in German and UK organisationsType: Research paperGrace McCarthy,Richard GreatbanksInternational Journal of Quality & Reliability Management, Volume: 23Issue: 9,2006Preview|Abstract|HTML|PDF (287 KB)|References|Reprints and Permissions

Theory and practice of total quality function deployment: A perspective from a traditional pumpmanufacturing environmentType: Research paperS.R. Devadasan,N. Kathiravan,V. ThirunavukkarasuThe TQM Magazine, Volume: 18Issue: 2,2006Preview|Abstract|HTML|PDF (308 KB)|References|Reprints and Permissions2

Model developed for the assessment of quality management level in manufacturing systemsType: Research paperMilan D. Ivanovi,Vidosav D. MajstoroviThe TQM Magazine, Volume: 18Issue: 4,2006Preview|Abstract|HTML|PDF (289 KB)|References|Reprints and Permissions3

Classification and application of problem solving quality tools: A manufacturing case studyType: Case studyCatherine Hagemeyer,John K. Gershenson,Dana M. JohnsonThe TQM Magazine, Volume: 18Issue: 5,2006Preview|Abstract|HTML|PDF (385 KB)|References|Reprints and Permissions4

A worldwide analysis of ISO 9000 standard diffusion: Considerations and future developmentType: Research paperF. Franceschini,M. Galetto,P. CecconiBenchmarking: An International Journal, Volume: 13Issue: 4,2006Preview|Abstract|HTML|PDF (229 KB)|References|Reprints and Permissions5

AustraliaType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 3,2006Abstract|HTML|6

Does quality impact on hotel performance?Type: Research paperEnrique Claver,Juan Jos Tar,Jorge PereiraInternational Journal of Contemporary Hospitality Management, Volume: 18Issue: 4,2006Preview|Abstract|HTML|PDF (133 KB)|References|Reprints and Permissions7

AfricaType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 1,2006Abstract|HTML|8

Research, audit and quality improvementType: Conceptual PaperRoger Paxton,Paula Whitty,Ali Zaatar,Andrew Fairbairn,Jane LothianInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 1,2006Preview|Abstract|HTML|PDF (73 KB)|References|Reprints and Permissions9

Far East and AustralasiaType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 2,2006Abstract|HTML|10

Morbidity, Performance and Quality in Primary Care: Dutch General Practice on StageType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 5,2006Abstract|HTML|11

Evidencebased reengineering: reengineering the evidence: A systematic review of the literature on business process redesign (BPR) in hospital careType: Literature reviewS.G. Elkhuizen,M. Limburg,P.J.M. Bakker,N.S. KlazingaInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 6,2006Preview|Abstract|HTML|PDF (297 KB)|References|Reprints and Permissions12

USA - AHRQ summary statement on comparative hospital public reportingType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 3,2006Abstract|HTML|13

The Americas - AHCA praises creation of national database benchmarking customer satisfaction in nations nursing homesType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 7,2006Abstract|HTML|14

UK - Clinician scientists win 3.6 million awards for patient-oriented academic researchType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 7,2006Abstract|HTML|15

Alcoas Michigan Casting Center runs the business from the bottom upType: Secondary articleD. GroszkiewiczHuman Resource Management International Digest, Volume: 14Issue: 6,2006Abstract|HTML|16

Williamson's ABNA revisitedType: ViewpointDavid Birnbaum,Magda Konieczna,Pamela RatnerClinical Governance: An International Journal, Volume: 11Issue: 4,2006Preview|Abstract|HTML|PDF (118 KB)|References|Reprints and Permissions17

Six sigma for service processesType: Research paperJiju AntonyBusiness Process Management Journal, Volume: 12Issue: 2,2006Preview|Abstract|HTML|PDF (178 KB)|References|Reprints and Permissions18

TISIT: a model for integrating TQM with software and information technologiesType: Research paperN. Gunasekaran,V.P. Arunachalam,S.R. DevadasanThe TQM Magazine, Volume: 18Issue: 2,2006Preview|Abstract|HTML|PDF (216 KB)|References|Reprints and Permissions19

Informationsharing in supply chains: five proposals on how to proceedType: Research paperRiikka Kaipia,Helena HartialaThe International Journal of Logistics Management, Volume: 17Issue: 3,2006Preview|Abstract|HTML|PDF (229 KB)|References|Reprints and Permissions20

An empirical investigation of quality improvement initiatives in forprofit and notforprofit hospitals: Environmental, competitive and outcome concernsType: Research paperPhillip Miller,Mahmoud M. Yasin,Thomas W. ZimmererInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 7,2006Preview|Abstract|HTML|PDF (110 KB)|References|Reprints and Permissions21

Prioritizing tactical quality improvement: An action research studyType: Research paperDouglas N. Hales,Samia M. Siha,V. Sridharan,Judith I. McKnewInternational Journal of Operations & Production Management, Volume: 26Issue: 8,2006Preview|Abstract|HTML|PDF (96 KB)|References|Reprints and Permissions22

Similarities and differences between TQM, six sigma and leanType: Research paperRoy Andersson,Henrik Eriksson,Hkan TorstenssonThe TQM Magazine, Volume: 18Issue: 3,2006Preview|Abstract|HTML|PDF (190 KB)|References|Reprints and Permissions23

Costs and benefits of inspection systems and optimal inspection allocation for uniform defect propensityType: Research paperJohannes FreieslebenInternational Journal of Quality & Reliability Management, Volume: 23Issue: 5,2006Preview|Abstract|HTML|PDF (241 KB)|References|Reprints and Permissions24

Choosing a quality improvement project using the analytic hierarchy processType: Case studyHenny van de Water,Jan de VriesInternational Journal of Quality & Reliability Management, Volume: 23Issue: 4,2006Preview|Abstract|HTML|PDF (235 KB)|References|Reprints and Permissions25

Educational development centres: from educational to organisational development?Type: Case studyAnton Havnes,Bjrn StensakerQuality Assurance in Education, Volume: 14Issue: 1,2006Preview|Abstract|HTML|PDF (145 KB)|References|Reprints and Permissions26

Measuring quality in services for children with an intellectual disabilityType: Research paperErik KoornneefInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 5,2006Preview|Abstract|HTML|PDF (164 KB)|References|Reprints and Permissions27

The use of collaboration in personal outcomesType: Literature reviewLeonard CallaghanInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 5,2006Preview|Abstract|HTML|PDF (145 KB)|References|Reprints and Permissions28

The use of national registries data in three European countries in order to improve health care qualityType: Research paperPaulo Sousa,Matthew Bazeley,Sren Johansson,Helle WijkInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 7,2006Preview|Abstract|HTML|PDF (127 KB)|References|Reprints and Permissions29

Differentiating between research, audit and quality improvement: governance implicationsType: Conceptual PaperSarah L. Hill,Neil SmallClinical Governance: An International Journal, Volume: 11Issue: 2,2006Preview|Abstract|HTML|PDF (314 KB)|References|Reprints and Permissions30

An EFQM model selfassessment exercise at a Spanish universityType: Case studyJuan Jos TarJournal of Educational Administration, Volume: 44Issue: 2,2006Preview|Abstract|HTML|PDF (230 KB)|References|Reprints and Permissions31

Quality improvement oriented training and education programme and its financial accounting systemType: Research paperN. Kathiravan,S.R. Devadasan,M. Muhammed ZakkeerIndustrial Management & Data Systems, Volume: 106Issue: 3,2006Preview|Abstract|HTML|PDF (191 KB)|References|Reprints and Permissions32

Integrating quality function deployment and benchmarking to achieve greater profitabilityType: Research paperAshok Kumar,Jiju Antony,Tej S. DhakarBenchmarking: An International Journal, Volume: 13Issue: 3,2006Preview|Abstract|HTML|PDF (234 KB)|References|Reprints and Permissions

Quality streetType: Secondary articleClive LoughlinAssembly Automation, Volume: 26Issue: 1,2006Abstract|HTML|2

Six Sigma so what?Type: Secondary articleJohn MorganAssembly Automation, Volume: 26Issue: 1,2006Abstract|HTML|3

Software reliability modeling in distributed development environmentType: Research paperY. Tamura,S. Yamada,M. KimuraJournal of Quality in Maintenance Engineering, Volume: 12Issue: 4,2006Preview|Abstract|HTML|PDF (180 KB)|References|Reprints and Permissions4

An integrated quality assurance information system for the designtoorder manufacturing environmentType: Research paperA.S. Nookabadi,J.E. MiddleThe TQM Magazine, Volume: 18Issue: 2,2006Preview|Abstract|HTML|PDF (440 KB)|References|Reprints and Permissions5

Quality management service at the University of Malaya LibraryType: Case studyKiran Kaur,Pauziaah Mohamad,Sossamma GeorgeLibrary Management, Volume: 27Issue: 4/5,2006Preview|Abstract|HTML|PDF (116 KB)|References|Reprints and Permissions6

Computeraided SPC and cybernetic view on quality controlType: ViewpointXia PanInternational Journal of Quality & Reliability Management, Volume: 23Issue: 9,2006Preview|Abstract|HTML|PDF (135 KB)|References|Reprints and Permissions7

Theory and practice of total quality function deployment: A perspective from a traditional pumpmanufacturing environmentType: Research paperS.R. Devadasan,N. Kathiravan,V. ThirunavukkarasuThe TQM Magazine, Volume: 18Issue: 2,2006Preview|Abstract|HTML|PDF (308 KB)|References|Reprints and Permissions8

Impact of Quality Management Practices on Suppliers Quality Performance: Empirical Evidence from Korean Automotive Parts SuppliersType: General reviewSeungwook Park,Youn Sung Kim,Peng ChanAsian Journal on Quality, Volume: 7Issue: 1,2006Preview|Abstract|PDF (270 KB)|Reprints and Permissions9

A Set of Simplified Assessment Criteria for the Malcolm Baldrige ModelType: General reviewShin Wan Seon,Na Seung KyunAsian Journal on Quality, Volume: 7Issue: 3,2006Preview|Abstract|PDF (284 KB)|Reprints and Permissions10

The use of collaboration in personal outcomesType: Literature reviewLeonard CallaghanInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 5,2006Preview|Abstract|HTML|PDF (145 KB)|References|Reprints and Permissions11

BSI, BS EN 9110:2005 Aerospace series. Quality systems. Model for quality assurance applicable to maintenance organizationsType: Secondary articleAircraft Engineering and Aerospace Technology, Volume: 78Issue: 5,2006Abstract|HTML|12

Monitoring of parasitological contamination in treated wastewater from activated sludge systemType: Technical paperSilvana A. Cutolo,Maria H. Matt,Aristides A. RochaManagement of Environmental Quality: An International Journal, Volume: 17Issue: 1,2006Preview|Abstract|HTML|PDF (216 KB)|References|Reprints and Permissions13

It's a Toyota, but not as we know it, Jim: Toyota overturns its traditional strategies to succeed in ChinaType: General reviewStrategic Direction, Volume: 22Issue: 9,2006Preview|Abstract|HTML|PDF (75 KB)|References|Reprints and Permissions14

Reliabilityredundancy optimization using simulated annealing algorithmsType: Conceptual PaperHoGyun Kim,ChangOk Bae,DongJun ParkJournal of Quality in Maintenance Engineering, Volume: 12Issue: 4,2006Preview|Abstract|HTML|PDF (231 KB)|References|Reprints and Permissions15

Bolivian hospital doctors call national strike over presence of Cuban doctorsType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 6,2006Abstract|HTML|16

Quality management in a modular worldType: Conceptual PaperEdward D. Arnheiter,Hendrik HarrenThe TQM Magazine, Volume: 18Issue: 1,2006Preview|Abstract|HTML|PDF (111 KB)|References|Reprints and Permissions17

Quality and risk management: what are the key issues?Type: Conceptual PaperRoger Williams,Boudewijn Bertsch,Barrie Dale,Ton van der Wiele,Jos van Iwaarden,Mark Smith,Rolf VisserThe TQM Magazine, Volume: 18Issue: 1,2006Preview|Abstract|HTML|PDF (255 KB)|References|Reprints and Permissions18

The Certified Quality Engineer HandbookType: ReviewK. NarasimhanThe TQM Magazine, Volume: 18Issue: 5,2006Abstract|HTML|Reprints and Permissions19

Legitimising quality principles through critical incidents in organisational developmentType: Research paperRodney McAdam,ShirleyAnn Hazlett,Joan HendersonInternational Journal of Quality & Reliability Management, Volume: 23Issue: 1,2006Preview|Abstract|HTML|PDF (155 KB)|References|Reprints and Permissions20

Counting what counts: performance measurement and evidencebased practiceType: ViewpointAndrew BoothPerformance Measurement and Metrics, Volume: 7Issue: 2,2006Preview|Abstract|HTML|PDF (143 KB)|References|Reprints and Permissions21

Quality assurance of multiplechoice testsType: General reviewMartin E. BushQuality Assurance in Education, Volume: 14Issue: 4,2006Preview|Abstract|HTML|PDF (108 KB)|References|Reprints and Permissions22

Quality and Performance Excellence in Higher EducationType: ReviewHamish CoatesQuality Assurance in Education, Volume: 14Issue: 4,2006Abstract|HTML|Reprints and Permissions23

A systems approach to program evaluation model for quality in higher educationType: Research paperFatma MizikaciQuality Assurance in Education, Volume: 14Issue: 1,2006Preview|Abstract|HTML|PDF (220 KB)|References|Reprints and Permissions24

Sweden - Karolinska Institutet and Harvard in a unique training initiativeType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 6,2006Abstract|HTML|25

Food safety management in broiler meat productionType: General reviewL. Manning,R.N. Baines,S.A. ChaddBritish Food Journal, Volume: 108Issue: 8,2006Preview|Abstract|HTML|PDF (153 KB)|References|Reprints and Permissions26

Workbased learning: Golden Goose or Trojan Horse for the university sector?: Will the rise of WBL mean the end of the universities' monopoly of accreditation?Type: Literature reviewDevelopment and Learning in Organizations: An International Journal, Volume: 20Issue: 3,2006Preview|Abstract|HTML|PDF (65 KB)|References|Reprints and Permissions27

Costs and benefits of inspection systems and optimal inspection allocation for uniform defect propensityType: Research paperJohannes FreieslebenInternational Journal of Quality & Reliability Management, Volume: 23Issue: 5,2006Preview|Abstract|HTML|PDF (241 KB)|References|Reprints and Permissions28

An investigation of TBL report assurance statements: UK and European evidenceType: Research paperCraig Deegan,Barry J. Cooper,Marita ShellyManagerial Auditing Journal, Volume: 21Issue: 4,2006Preview|Abstract|HTML|PDF (239 KB)|References|Reprints and Permissions29

Quality assurance models in the food supply chainType: Research paperL. Manning,R.N. Baines,S.A. ChaddBritish Food Journal, Volume: 108Issue: 2,2006Preview|Abstract|HTML|PDF (360 KB)|References|Reprints and Permissions30

The internet, consumer empowerment and marketing strategiesType: General reviewGuilherme D. Pires,John Stanton,Paulo RitaEuropean Journal of Marketing, Volume: 40Issue: 9/10,2006Preview|Abstract|HTML|PDF (169 KB)|References|Reprints and Permissions31

Assurance of performanceType: Conceptual PaperAndrew ChambersMeasuring Business Excellence, Volume: 10Issue: 3,2006Preview|Abstract|HTML|PDF (197 KB)|References|Reprints and Permissions32

The NetherlandsType: Secondary articleInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 2,2006Abstract|HTML|References|33

Hospital quality management system in a low income Arabic country: an evaluationType: Research paperJohn vretveit,Abdul Al SerouriInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 6,2006Preview|Abstract|HTML|PDF (376 KB)|References|Reprints and Permissions34

HACCP and the management of healthcare associated infections: Are there lessons to be learnt from other industries?Type: General reviewChris GriffithInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 4,2006Preview|Abstract|HTML|PDF (707 KB)|References|Reprints and Permissions35

A dive into the depths of quality managementType: Conceptual PaperStefan Lagrosen,Yvonne LagrosenEuropean Business Review, Volume: 18Issue: 2,2006Preview|Abstract|HTML|PDF (156 KB)|References|Reprints and Permissions36

Would you recommend this organization to a friend?: How Norwich Union Insurance ensures that the answer is a resounding yesType: ViewpointStrategic Direction, Volume: 22Issue: 3,2006Preview|Abstract|HTML|PDF (42 KB)|References|Reprints and Permissions37

Managing healthcare quality using logical framework analysisType: Research paperPrasanta Kumar Dey,Seetharaman Hariharan,Naomi BrookesManaging Service Quality: An International Journal, Volume: 16Issue: 2,2006Preview|Abstract|HTML|PDF (475 KB)|References|Reprints and Permissions38

Complaint Management: The Heart of CRMType: ReviewJochen WirtzManaging Service Quality: An International Journal, Volume: 16Issue: 1,2006Abstract|HTML|Reprints and Permissions39

Bank service quality: evidence from five Balkan countriesType: Research paperNiki Glaveli,Eugenia Petridou,Chris Liassides,Charalambos SpathisManaging Service Quality: An International Journal, Volume: 16Issue: 4,2006Preview|Abstract|HTML|PDF (159 KB)|References|Reprints and Permissions40

Quality thinking and systems thinkingType: Conceptual PaperTito ContiThe TQM Magazine, Volume: 18Issue: 3,2006Preview|Abstract|HTML|PDF (337 KB)|References|Reprints and Permissions41

Obstacles to the creation of attractive qualityType: Research paperJohan Lilja,Hkan WiklundThe TQM Magazine, Volume: 18Issue: 1,2006Preview|Abstract|HTML|PDF (222 KB)|References|Reprints and Permissions42

Sustainable quality management: a strategic perspectiveType: Conceptual PaperGran SvenssonThe TQM Magazine, Volume: 18Issue: 1,2006Preview|Abstract|HTML|PDF (153 KB)|References|Reprints and Permissions43

ISO 9000 in the public sector: a successful case from AustraliaType: Case studyPrakash J. Singh,Peter MansourNahraThe TQM Magazine, Volume: 18Issue: 2,2006Preview|Abstract|HTML|PDF (172 KB)|References|Reprints and Permissions44

Model developed for the assessment of quality management level in manufacturing systemsType: Research paperMilan D. Ivanovi,Vidosav D. MajstoroviThe TQM Magazine, Volume: 18Issue: 4,2006Preview|Abstract|HTML|PDF (289 KB)|References|Reprints and Permissions45

Progress of quality management practices in Australian manufacturing firmsType: Research paperDaniel I. PrajogoThe TQM Magazine, Volume: 18Issue: 5,2006Preview|Abstract|HTML|PDF (157 KB)|References|Reprints and Permissions46

Integrated approach to healthcare quality management: a case studyType: Research paperPrasanta Kumar Dey,Seetharaman HariharanThe TQM Magazine, Volume: 18Issue: 6,2006Preview|Abstract|HTML|PDF (365 KB)|References|Reprints and Permissions47

Development of an assessment system for supplier quality managementType: Research paperKwai Sang Chin,IKi Yeung,Kit Fai PunInternational Journal of Quality & Reliability Management, Volume: 23Issue: 7,2006Preview|Abstract|HTML|PDF (470 KB)|References|Reprints and Permissions48

A rational reconstruction of SixSigma's breakthrough cookbookType: Research paperHenk de Koning,Jeroen de MastInternational Journal of Quality & Reliability Management, Volume: 23Issue: 7,2006Preview|Abstract|HTML|PDF (209 KB)|References|Reprints and Permissions49

Plant location, ISO 9000 certifications and quality management practices: An empirical investigationType: Research paperMohamed A. Youssef,Salem M. AlGhamdi,James V. Koch,Tom DolanInternational Journal of Quality & Reliability Management, Volume: 23Issue: 8,2006Preview|Abstract|HTML|PDF (257 KB)|References|Reprints and Permissions50

A management control perspective of quality management: An example in the automotive sectorType: Research paperJos van Iwaarden,Ton van der Wiele,Roger Williams,Barrie DaleInternational Journal of Quality & Reliability Management, Volume: 23Issue: 1,2006Preview|Abstract|HTML|PDF (181 KB)|References|Reprints and Permissions51

ISO 9000 series of standards: comparison of manufacturing and service organisationsType: Research paperPrakash J. Singh,Mei Feng,Alan SmithInternational Journal of Quality & Reliability Management, Volume: 23Issue: 2,2006Preview|Abstract|HTML|PDF (212 KB)|References|Reprints and Permissions52

Employee involvement: a hierarchical conceptualisation of its effect on qualityType: Research paperNarendar SumukadasInternational Journal of Quality & Reliability Management, Volume: 23Issue: 2,2006Preview|Abstract|HTML|PDF (428 KB)|References|Reprints and Permissions53

Quality management practices and their impact on performanceType: Research paperLassad Lakhal,Federico Pasin,Mohamed LimamInternational Journal of Quality & Reliability Management, Volume: 23Issue: 6,2006Preview|Abstract|HTML|PDF (267 KB)|References|Reprints and Permissions54

Crazy days call for crazy ways? Narrating Tom PetersType: Literature reviewDavid Collins,Ceri WatkinsManagement Decision, Volume: 44Issue: 5,2006Preview|Abstract|HTML|PDF (142 KB)|References|Reprints and Permissions55

Proposed verification method for the content suitability of the customer satisfaction surveyType: Case studyJosu Takala,Amnat Bhufhai,Kongkiti PhusavatIndustrial Management & Data Systems, Volume: 106Issue: 6,2006Preview|Abstract|HTML|PDF (146 KB)|References|Reprints and Permissions56

An empirically validated quality management measurement instrumentType: Research paperPrakash J. Singh,Alan SmithBenchmarking: An International Journal, Volume: 13Issue: 4,2006Preview|Abstract|HTML|PDF (189 KB)|References|Reprints and Permissions57

A worldwide analysis of ISO 9000 standard diffusion: Considerations and future developmentType: Research paperF. Franceschini,M. Galetto,P. CecconiBenchmarking: An International Journal, Volume: 13Issue: 4,2006Preview|Abstract|HTML|PDF (229 KB)|References|Reprints and Permissions58

Six Sigma: a vital improvement approach when applied to the right problems, in the right environmentType: Case studyAndrew LeeMortimerAssembly Automation, Volume: 26Issue: 1,2006Preview|Abstract|HTML|PDF (495 KB)|Reprints and Permissions59

Spectroscopic and Analytical Developments Ltd fingerprints brand spirits with ultraviolet spectrophotometryType: Technical paperChristine ConnollySensor Review, Volume: 26Issue: 2,2006Preview|Abstract|HTML|PDF (194 KB)|Reprints and Permissions60

The Link between Organizational Learning Capability and Quality Culture for Total Quality Management: A Case Study in Vocational EducationType: General reviewVictor M.Y. Lam,Gary K.K. Poon,K.S. ChinAsian Journal on Quality, Volume: 7Issue: 1,2006Preview|Abstract|PDF (181 KB)|Reprints and Permissions61

The Study of Criteria Weight for Taiwan Nationals Quality Award by Fuzzy Hierarchical AnalysisType: General reviewShaoChang Li,HsinPin FuAsian Journal on Quality, Volume: 7Issue: 2,2006Preview|Abstract|PDF (269 KB)|Reprints and Permissions62

Timebased analysis of total cost of patient episodes: A case study of hip replacementType: Case studyAntti Peltokorpi,Jaakko KujalaInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 2,2006Preview|Abstract|HTML|PDF (272 KB)|References|Reprints and Permissions63

ISO 9000 and ISO 14000 standards: an international diffusion modelType: Research paperFrederic Marimon Viadiu,Mart Casadess Fa,Iaki Heras SaizarbitoriaInternational Journal of Operations & Production Management, Volume: 26Issue: 2,2006Preview|Abstract|HTML|PDF (356 KB)|References|Reprints and Permissions64

Ikea: not Sweden's only quality company: How a small insurance company beat the biggest and best in quality managementType: General reviewStrategic Direction, Volume: 22Issue: 5,2006Preview|Abstract|HTML|PDF (80 KB)|References|Reprints and Permissions65

The Effect of Organisational Structure on Quality Management in Public Hospitals in a Developing Nation: A Comparative Study Between District, State and National Level Hospitals in MalaysiaType: General reviewNoor Hazilah Abd. ManafAsian Journal on Quality, Volume: 7Issue: 1,2006Preview|Abstract|PDF (263 KB)|Reprints and Permissions66

Similarities and differences between TQM, six sigma and leanType: Research paperRoy Andersson,Henrik Eriksson,Hkan TorstenssonThe TQM Magazine, Volume: 18Issue: 3,2006Preview|Abstract|HTML|PDF (190 KB)|References|Reprints and Permissions67

ISO 9001:2000 in small organisations: Lost opportunities, benefits and influencing factorsType: Research paperBozena Poksinska,Jrgen A.E. Eklund,Jens Jrn DahlgaardInternational Journal of Quality & Reliability Management, Volume: 23Issue: 5,2006Preview|Abstract|HTML|PDF (226 KB)|References|Reprints and Permissions68

Choosing a quality improvement project using the analytic hierarchy processType: Case studyHenny van de Water,Jan de VriesInternational Journal of Quality & Reliability Management, Volume: 23Issue: 4,2006Preview|Abstract|HTML|PDF (235 KB)|References|Reprints and Permissions69

Sustained quality management: how to receive the Swedish quality award twiceType: Case studyKlara Palmberg,Rickard GarvareInternational Journal of Quality & Reliability Management, Volume: 23Issue: 1,2006Preview|Abstract|HTML|PDF (429 KB)|References|Reprints and Permissions70

The role of followup in achieving results from selfassessment processesType: Research paperMatthew W. Ford,James R. EvansInternational Journal of Quality & Reliability Management, Volume: 23Issue: 6,2006Preview|Abstract|HTML|PDF (184 KB)|References|Reprints and Permissions71

Educational development centres: from educational to organisational development?Type: Case studyAnton Havnes,Bjrn StensakerQuality Assurance in Education, Volume: 14Issue: 1,2006Preview|Abstract|HTML|PDF (145 KB)|References|Reprints and Permissions72

The quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinicsType: Research paperMosad ZineldinInternational Journal of Health Care Quality Assurance, Volume: 19Issue: 1,2006Preview|Abstract|HTML|PDF (581 KB)|References|Reprints and Permissions73

The impact of quality management in European companies' performance: The case of the Spanish companiesType: Research paperIaki Heras Saizarbitoria,Germn Arana Landn,Mart Casadess FaEuropean Business Review, Volume: 18Issue: 2,2006Preview|Abstract|HTML|PDF (237 KB)|References|Reprints and Permissions74

Value relationships and effectiveness pilot study in healthType: Research paperAnn Esain,Lynn MasseyInternational Journal of Productivity and Performance Management, Volume: 55Issue: 2,2006Preview|Abstract|HTML|PDF (270 KB)|References|Reprints and Permissions75

Quality management on information services according to ISO 9000Type: Literature reviewValria Martin Valls,Waldomiro de Castro Santos VergueiroNew Library World, Volume: 107Issue: 11/12,2006Preview|Abstract|HTML|PDF (140 KB)|References|Reprints and Permissions76

ISO 10002 Complaints Handling System: a studyType: Case studySusan Hughes,Stanislav KarapetrovicInternational Journal of Quality & Reliability Management, Volume: 23Issue: 9,2006Preview|Abstract|HTML|PDF (429 KB)|References|Reprints and Permissions77

Communicating six sigma's benefits to top managementType: Research paperJohannes FreieslebenMeasuring Business Excellence, Volume: 10Issue: 2,2006Preview|Abstract|HTML|PDF (246 KB)|References|Reprints and Permissions